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Field Interviewer: Location: Home Based, London
Field Interviewer: Location: Home Based, London
Candidate Pack
About ONS Social
Surveys Operations About ONS Person Specification
About ONS Social Surveys Operations ONS carries out both continuous and ad hoc surveys. The address stays in the sample for a further 12 months,
Continuous surveys include: during which the respondent is interviewed on a further
ONS Social Surveys Operations is responsible for collecting four occasions by a Telephone Interviewer based at our
the data for the social and economic surveys commissioned • Labour Force Survey (LFS) office in Titchfield, Hampshire.
by government departments and other public bodies. It acts • Opinions Survey (OPN)
as a bridge between the Government and the people, • Family Resources Survey (FRS)
providing information and making it possible for policy
• Living Costs and Food (LCF)
makers to keep in touch with the circumstances and
opinions of the general public and to plan for future public
• Household Assets Survey (HAS)
services to meet the needs of the population.
The largest of these is the LFS which is carried out for the
Department of Work and Pensions and the Department for
Our work is mainly concerned with individual members of
Education and is mainly concerned about monitoring
the public rather than with business or institutions. We have
three separate field forces: employment, unemployment, training, and health issues.
Published survey reports can be borrowed from many public
• Field Interviewers collect data via face to face libraries and accessed via the ONS
interviews with sampled respondents in their homes. website:www.ons.gov.uk
The Office for National Statistics (ONS) The mission of our official statistics system is: The UK Statistics Authority (UKSA)
ONS is the executive office of the UK Statistics Authority High quality statistics, analysis and
which is an independent body at arm’s length from
government, and which reports directly to the UK advice to help Britain make better
Parliament, the Scottish Parliament, the National Assembly
for Wales and the Northern Ireland Assembly. ONS is the
decisions.
The Authority has a statutory objective of
UK’s National Statistical Institute and largest producer of promoting and safeguarding the production and
official statistics and produces statistics on a range of key
Our values
publication of official statistics that ‘serve the
economic, social and demographic topics. Key services public good’. The public good includes:
We expect all those who work in official statistics to
include measuring changes in the value of the UK
meet the highest possible standards in all that they do,
economy (GDP), estimating the size, geographic • Informing the public about social and
and behave in ways that reflect the Civil Service core
distribution and characteristics of the population economic matters.
values of integrity, honesty, objectivity and impartiality.
(including statistics from the Census) and providing • Assisting in the development and evaluation
indicators of price inflation (CPI), employment, earnings, of public policy.
Integrity: putting the obligations of public service
crime and migration. ONS currently employs circa 3,700 • Regulating quality and publicly challenging
above your own personal interests.
staff, 700 of whom are Field Interviewers who collect the misuse of statistics.
information for social surveys. ONS operates from two
main sites - corporate headquarters at Newport in South Honesty: being truthful and open.
The National Statistician is the Chief Executive
Wales and from Titchfield, near Fareham in Hampshire. of the Authority, as well as being Head of the
There are also a small number of staff based at Objectivity: basing your advice and decisions on
Government Statistical Service (GSS).
Drummond Gate in London. Visit www.ons.gov.uk for rigorous analysis of the evidence.
more information. For more information please visit:
Our mission Impartiality: acting solely according to the merits of
https://www.statisticsauthority.gov.uk/about-
the case and serving equally well Governments of
the-authority/
Official statistics are for the benefit of society and the different political persuasions.
economy generally. They allow the formulation of better
The Statistics and Registration Service
public policy and the effective measurement of those
policies; they inform the direction of economic and ONS/UKSA Organigram Act 2007
commercial activities; they provide valuable information for The Department’s organisational structure can be found The operation of the UK’s statistical system is
analysts, researchers, public and voluntary bodies; and at: governed by the Statistics and Registration
they enable the public to hold to account all organisations https://www.ons.gov.uk/aboutus/transparencya Service Act 2007 (the Act), which came into
that spend public money, thus informing democratic ndgovernance/leadershipteam effect 1 April 2007.
debate.
What qualities will I need to become a What does the job involve? Your first call, when you make contact, will determine who you
successful interviewer? need to speak to (some surveys ask you to select one
The work of a Field Interviewer involves four main types of individual; on others we will interview all people aged 16 and
The key to good interviewing is excellent communication, so activity: over). You are likely to have to make repeated visits to
you will need to have a pleasant and friendly personality, and addresses, either to make appointments and/or to keep trying
i) Planning
the confidence to approach and converse with a wide to find people in or to persuade them to co-operate.
selection of people, in order to gain respondents’ interest This includes, amongst other things, receiving work to a
and co-operation. laptop, receiving and studying survey materials, and
planning routes. Addresses will be grouped into ‘quotas’ –
The ability to persuade reluctant people to agree to be the size of the quota varying according to the survey type.
interviewed is an important aspect of the job and we will You will have a set amount of time to complete the work,
provide training and support to help you with this. which is why planning is so important.
• You will need to be able to plan, organise and manage
your own work. ii) Calling at addresses
You will be given guidance on the best times to call at
• You must be capable of communicating tactfully and
addresses. You will need to be flexible in your working
sensitively with any section of the population, young or
hours to meet the needs of the public and be available to
old, employees or employers, highly educated or
work varying hours at different times depending on
illiterate, all of whom will need a slightly different
workloads. Calling at addresses will often and regularly be
approach if they are to be successfully interviewed.
late afternoon and evening. Calling on Saturdays will also
• Excellent verbal communication skills are essential. be needed. You will usually work within a reasonable daily
iii) Interviewing
travelling distance of your home address. However, if you
• You will need to be proficient in utilising electronic This is carried out in respondents’ homes. You will give full
live in a rural area or want extra work you could find
equipment to record survey responses. You will need introductions about yourself, ONS and the survey. All our
yourself travelling further and staying away from home
to use a laptop and smartphone. interviews are conducted using a laptop computer and are
overnight.
structured with very precise instructions – questions have to be
• The full use of a car for work purposes at any time of read exactly as written. Some questionnaires may require you
An advance letter sent from ONS (approximately 2 weeks
the day. to be able to record verbatim what respondents say, others will
before an Interviewer is due to visit) will notify the
household that they have been randomly selected and will require coding of answers. The subject matter of our surveys
• You will be required to transport equipment such a
advise them that an interviewer will call. This letter forms often require questions of a personal nature, including
laptop and survey materials with you which can be
the basis for your contact with the addresses. relationships within the household, personal finances, health,
heavy.
employment and many other family matters. Interviews range
• You will need to be self-disciplined and happy to work We select addresses rather than individuals; therefore from about 20 minutes up to 2 hours, depending on the
without supervision; interviewing can involve working until you make contact by calling in person, we will not survey. As a guest in a respondents home you will act as an
long days & regular long car journeys into the evening. know who lives there. ambassador for ONS.
You will be expected to call at every address included in You may have to return to a property several times to
your quota of work for a particular survey. However, we do secure an interview either because no one has answered
not expect you to put your personal safety at risk. Therefore or where people are unsure whether to take part. You may
if, having made contact, you have concerns about working also find that you have to alter your timetable to suit the
in a specific area, you should discuss alternative methods respondent’s availability. You must be available to accept
with your manager. work when it is allocated to you. The only time when you
can make yourself unavailable is when you are on
authorised leave.
What are the requirements of the job? Starting work, training and support
In order to be employed under the Field Social Survey Original identification documents must be brought with you The initial six weeks of employment is a structured
Operations recruitment policy, you must be free from on the commencement of employment if offered a post. period of training which includes a one week residential
immigration control and have no time restrictions on your course held at the ONS office in Titchfield, Hampshire.
stay in the UK.
Contract
You will join the ONS payroll on your first day with the Office for National Statistics. We The current starting salary for this post is as follows:
operate an annualised hours contract. You will be contracted to be available to work an Actual Pro-rata Annual Actual Pro-rata Annual Salary Annual Full Time Equivalent
agreed number of hours each year (as stated below) for which you will receive a Salary based on 1144 hours based on 1560 hours a year Salary based on 1924 hours
guaranteed regular monthly salary. a year a year
Inner London Inner London Inner London
You will be contracted to work 1144 to 1560 hours a year. Interviewer salaries are
Rate £12,987 Rate £17,709 Rate £21,842
based on the annual rate for full-time contractual hours and are calculated pro rata for
actual hours contracted. In simple terms, an annualised hours contract means that Outer London Outer London Outer London
over a period of a year you will be allocated sufficient work to keep you employed at Rate £12,373 Rate £16,872 Rate £20,810
the level of your contracted hours. You will normally work the equivalent hours of
between three days a week (up to 10 pm) and five days a week (up to 10 pm). The *Your salary will be based on the full-time equivalent (FTE) salary rate, but will be paid pro-
actual length of your working week will vary depending on your workload and there rata for the actual hours you are contracted to work. The FTE rates as stated above are
could be some weeks where you will work more than your contracted hours, and other for 37 hours per week (1924 Hours per annum).
weeks where you will work less: this will depend on the demands of the survey.
As a home based employee, your starting salary pay location will be determined by the
postcode of the residential address where you will be contracted to work from. The Inner
Annual Leave London payrate cited above applies to applicants living within a 10-mile radius of WC2
The annual leave allowance for interviewers is 25 days per year, rising to 30 days on 5HS; the Outer London payrate applies between 10 and 20-mile radius of WC2 5HS.
your anniversary of 5 years service with ONS. In addition, there are a further 9 days
leave for public and privilege holidays. If you are a part-time member of staff your Expenses
leave hours will be pro-rated accordingly. You will be paid for time spent travelling to and from the working area and for time spent calling
on people and interviewing in the area. Planning and administration times are also paid. Other
Pension Schemes
expenses that you can claim are:
New employees have a choice of Civil Service schemes - alpha or partnership.
Full details of both schemes can be found at: • Congestion and parking charges
https://www.civilservicepensionscheme.org.uk/ • Subsistence, depending on the length of time away from home
Further details of pension options will be provided on appointment. • Motor mileage allowance (45p per mile up to 10,000 miles, 25p thereafter)
Pay To qualify for the standard mileage rate, the car must carry comprehensive insurance which
The salary includes an unsociable hours supplement which recognises participation in a includes a clause for business use.From time to time you may be asked if you will work further
flexible working pattern involving duty during daytime, evenings and some Saturdays. away from home or attend a new survey briefing, which may mean staying away from home
overnight. A subsistence allowance is paid to interviewers working away from home on an
Compulsory deductions are made for National Insurance, Income Tax and pension
purposes as appropriate. New interviewers join the ONS payroll on commencement of overnight basis.
their contract of employment.
Probationary period
Personal and Professional Development
You are required to complete a 12 month probationary period When applying, you will be asked about your nationality at birth,
which begins on the commencement date of your contract. To whether you are subject to immigration control and whether there ONS is a recognised silver-accredited Investor In
successfully complete your probation period, you must complete are any restrictions on your continued residence or employment in People and offers career development
a sufficient amount of work to enable an assessment of your the UK. opportunities in a variety of disciplines including
performance and you must achieve a satisfactory standard in all research, methodology, management,
aspects of work carried out. These include the quantity and Please refer to the Civil Service Nationality Requirements and administration and operational delivery.
quality of interviews undertaken, the ability to work to deadlines, Rules for more detailed information on your eligibility to apply to
the response rates achieved, the planning of work, record the ONS. As an investor in people, we offer:
keeping and the satisfactory completion of administrative tasks. Financial support for recognised qualifications
•
Diversity and Equality that are in line with business objectives
In addition, there are standards of attendance and conduct that
must be met in order to successfully complete your probation ONS is committed to providing services which embrace • Access to a range of development mediums (e-
period. You will be supported to ensure you successfully diversity and which promote equality of opportunity. As an learning, learning consultancy support and
complete your probation period; however, ONS reserves the employer, it is also committed to equality and valuing diversity traditional training)
right to terminate an interviewer's appointment at any time within the workforce. • Management development programmes
during the probationary period if the interviewer's performance/
attendance/conduct is assessed as unsatisfactory, with little Its goal is to ensure that these commitments, reinforced by its
potential for improvement. values, are embedded in its day to day working practices with
all its customers, colleagues and partners.
Also our posts are open to Commonwealth citizens and ONS is a Disability Confident Employer and we operate a
nationals of any of the member states of the European Guaranteed Interview Scheme. Anybody who is eligible for
Economic Area (EEA) unless otherwise stated. this scheme should state it on their application.
If you are interested in joining Social Survey Division as a Successful candidates following the Telephone Interview
If your written application is successful, a telephone
Field Interviewer, please complete and submit your stage will be conditionally offered a post, subject to a
based interview lasting approximately 30 minutes will
application online prior to the closing date stated on the criminal records check and an employment history check.
be arranged by a member of our Field management
vacancy advertisement on the Civil Service Jobs website
team at a mutually convenient time.
here:
Security Vetting
https://www.civilservicejobs.service.gov.uk/csr/index.cgi The interview will focus on your online application and
your suitability for the role. Successful candidates conditionally offered a post will be
It is essential that you complete all sections of the online required to apply for a DBS (Disclosure & Barring Service)
application form and the required supplementary form At interview, you will be assessed on your suitability for Basic Disclosure Certificate (or a Disclosure Scotland
(which you should attach to your online application prior to the job by providing us with evidence in the interview Basic check if resident in Scotland). We will refund the cost
submission), as we will not accept or consider a C.V. or to support what you have included in your application. of the disclosure application on commencement of
covering letter submitted for this post. You should make time to familiarise yourself with the employment. Any offer of an appointment is conditional
required behaviour before interview. and subject to the receipt of a current, satisfactory Basic
Vacancies will be filled using a Civil Service Behaviours
based approach where you will be required to demonstrate Disclosure check.
Prior to your interview, we recommend that you read
your suitability for the post. these background notes fully and have any questions You will also be required to obtain a 4 year statement of
We will assess you against the following behaviour during that you may wish to ask prepared. employment* directly from HMRC as part of your security
the selection process: vetting to cover your employment history.
COMMUNICATING and INFLUENCING Full instructions on how to obtain your disclosure and
employment history statement will be provided in our
The explanation of this behaviour is: provisional offer letter and email to successful candidates.
'Communicate purpose and direction with clarity, integrity and
enthusiasm. Respect the needs, responses and opinions of *Please note - if you have been self-employed
others.' during the last 4 years you will also need to obtain a
Statement of Earnings (SA302) from HMRC for the relevant
More information on this behaviour and the Civil Service years, in addition to the Statement of Employment.
Success Profiles can be found here: Educational references and/or personal references will be
taken up if you have not been in employment during the last
https://www.gov.uk/government/publications/ four years.
success-profiles
http://civilservicecommission.independent.gov.uk/
civil-service-recruitment/complaints/
The organisation you will be working for and the out a 3 year employment history check.
Job title Field Interviewer
impact your work will have There are specific operational requirements for this role,
Salary and we particularly welcome applicants living in the local
By joining the Office for National Statistics (ONS) as a Civil Servant
Outer London: Actual pro-rata salary postcode area.
carrying out official surveys you will be helping to inform Parliament about
£12,373 to £16,872 per annum the state of the nation.
You will work from your home address and you will usually
ONS is the UK’s largest independent producer of official statistics and the
work within a reasonable daily travelling distance of your
Inner London: Actual pro-rata salary recognised national statistical institute of the UK.
home.
We are responsible for collecting and publishing statistics related to the
£12,987 to £17,709 per annum economy, population and society at national and local levels. Our range
(salary based on £20,810 to £21,842 Full Time Most of your time will be spent interviewing members of
of economic, social and population statistics are published in over 600
Equivalent Salary for Outer & Inner London paybands releases a year. the public in their own homes. All selected addresses
respectively, for 1924 hours per annum). The data you collect will be invaluable to so many people in our country receive a letter in advance from ONS so you will not be
including the government and its agencies, citizens, charities, cold calling. You will:
Type of role businesses, scholars and students. • organise your own work.
Social Surveys Field Interviewer Charities, for example, use ONS statistics to gather background
• visit randomly selected areas and addresses.
information to enable them to improve the lives of people by
Contract Type Permanent, Part-Time, • encourage people to take part and make appointments,
understanding how they need to target and tailor their services.
We are accountable through the UK Statistics Authority to Parliament • ask survey questions and record the answers on a
22 to 30 hours a week, 1144 to 1560 laptop computer.
and the devolved administrations of Scotland, Wales and Northern
hours per annum Ireland and are therefore independent of Government Ministers. • as a guest in a respondents home act as an
ambassador for ONS.
ONS Data Collection - Social Essential requirements
Surveys Operations
• you will need to be flexible in your working hours to meet the needs Contract and salary
of the public.
Have you got the qualities we are • you will need to be available to work varying hours at different We offer annualised hours contracts of 1144 to
looking for? times depending on workloads, including in the evening, and 1560 hours per annum for this particular post.
on Saturdays when necessary. Salary will be paid monthly by BACS in arrears.
• Are you outgoing and confident? • you will need to have a car, and a driving licence (full UK or EU full Additional Information
• Are you independent and like managing your own member state equivalent).
work? • at home you must have a broadband internet connection and be If you are applying for more than one advertised vacancy
• Do you enjoy meeting and talking to people? prepared to use it for work. as a Field Interviewer, please note that if you are
• Are you interested in finding out about people’s • you will need to be proficient in the use of a computer and a selected to be interviewed you will only be interviewed
lives? smartphone, as you will be issued with a laptop and iPhone for the Field interviewer role once.
• Are you a good listener as well as a good to help you manage your work.
communicator? • if your application is successful, you will need to apply for a Basic If you are successful. you will be offered your preferred
• Are you self motivated and organised? Disclosure Criminal Record Certificate and in addition we will carry area wherever possible.