Notre Dame University Bangladesh

Assignment On

Total Quality Management

Submitted to:

Professor Dr. Shyam sundar karmakar

Adjunct professor
MBA program

Submitted by:

Shakkhar sarker
Student ID: 201980020
Batch-MBA 11th

Date of Submission: May 08, 2020

 Total Quality Management (TQM): Supplier partnership

Partnering is a defined as a continuing relationship, between a buying firm and supplying firm,
involving a commitment over an extended time period, an exchange of information, and
acknowledgement of the risks and rewards of the relationship.
(A). Principle of customer/ supplier relations:
1. The client and provider are completely answerable for the control of value.
2. The client and provider ought to be autonomous of one another.
3. The client is liable for giving the provider clear and adequate prerequisites with the goal that
the client can know exactly what to deliver.
4. The client and provider ought to go into a non-ill-disposed agreement.
5. The provider is answerable for giving the quality that will fulfill the client.
6. The client and provider ought to choose the technique to assess the nature of the item or
administrations.
7. The client and provider ought to build up in the agreement the strategy by which they can
arrive at a genial settlement if there should be an occurrence of any debate.
8. The clients and provider ought to persistently trade data.
9. The client and provider ought to perform business exercises.
10. The client and provider ought to have the wellbeing of the end client as a top priority.
(B). Element to a partnering relationship:
The three important elements to achieve the customer / supplier partnering relationship are:

1. Long-term commitment:
Long-term duty gives both client and provider the truly necessary condition to accomplish the
arranged targets. Since to set up and take care of the issue of persistent improvement, the two
gatherings may require the adequate time.
2. Trust:
Shared trust between two gatherings shapes the reason for a solid working relationship. Trust
empowers the accomplices to successfully join their assets and information. It brings about a
'win-win' circumstance for the two accomplices.
3. Shared vision:
Both the clients and providers have the shared objective, to fulfill the end client. So as to
guarantee this objective, the two particles should share and comprehend their objectives and
destinations.

(C).Sourcing or sources of supply.

• Sole sourcing is the utilization of just a single provider for the association. The
association doesn't have any decision. It is compelled to utilize just a single provider.
This constrained circumstance is a result of the accompanying elements : licenses,
specialized particulars, crude material area, just a single association delivering the thing,
and so forth

• Multiple sourcing is the utilization of at least two providers for a thing. The essential idea
of various sourcing is that opposition will bring about better quality, lower expenses, and
 better assistance. (The choice of providers from different options depends on their
presentation as far as costs, quality and conveyance.

• Single sourcing is the utilization of one provider for a thing when a few sources are
accessible. It prompts long haul joining forces relationship. The providers ought to be
treated as accomplices to accomplish a similar quality level as achieved inside the
association.

(D).Supplier selection:
The suppliers should be selected with the following ten conditions
1. The provider ought to see plainly the administration theory of the association.
2. The provider should have stable administration framework.
3. The provider ought to keep up high specialized norms.
4. The provider ought to give the crude materials and parts which meet quality determinations
required by the buyer.
5. The provider ought to have the necessary ability as far as creation.
6. The provider ought not to spill out the corporate privileged insights.
7. The provider should provide right cost estimate and should meet the conveyance plan. The
provider ought to be available regarding transportation and correspondence.
8. The provider ought to be earnest in executing the agreement arrangements.
9. The provider should have a compelling quality framework.
10. The provider ought to be prestigious for consumer loyalty. Eminent for consumer loyalty.
(E).Supplier certification:
A certified supplier is one which, after extensive investigation, is found to supply material of
such quality that is not necessary to perform routine testing. The Eight criteria for supplier
certification are:
1. No item related part dismissals for in any event 1 year.
2. No non-item related dismissals for at least a half year.
3. No creation related negative episodes for at least a half year.
4. Ought to have passed an ongoing on location quality framework assessment.
5. Having a completely concurred determinations.
6. Completely reported procedure and quality framework.
7. Auspicious duplicates of investigation and test information.
8. Procedure that is steady and in charge

(F) Supplier/ vendor rating system

Vendor rating is the result of a formal vendor evaluation system. Vendors or suppliers are given
standing, status, or title according to their attainment of some level of performance, such as
delivery, lead time, quality, price, or some combination of variables. The motivation for the
establishment of such a rating system is part of the effort of manufacturers and service firms to
ensure that the desired characteristics of a purchased product or service is built in and not
determined later by some after-the-fact indicator. The vendor rating may take the form of a
hierarchical ranking from poor to excellent and whatever rankings the firm chooses to insert in
between the two. For some firms, the vendor rating may come in the form of some sort of award
system or as some variation of certification. Much of this attention to vender rating is a direct
result of the widespread implementation of the just-in-time concept in the United States and its
focus on the critical role of the buyer-supplier relationship.