Skills by Month Statistical Study v2

Date Market Split/Skill Category
12/1/2018 San Antonio Call Center Operators Operators San Antonio

12/1/2018 San Antonio Call Center I VOICE SPAN Internet Banking
12/1/2018 San Antonio Call Center Spanish SA Customer Service
12/1/2018 San Antonio Call Center Internet Banking Internet Banking
12/1/2018 San Antonio Call Center Customer Service SA Customer Service
12/1/2018 San Antonio Call Center Port Lavaca SA Customer Service
12/1/2018 San Antonio Call Center Austin Cust Serv SA Customer Service
12/1/2018 San Antonio Call Center Card Services SA Customer Service
12/1/2018 San Antonio Call Center Austin Operator Operators San Antonio
12/1/2018 San Antonio Call Center HSTN Operator Operators San Antonio
12/1/2018 San Antonio Call Center Svc Ctr 8214700 Operators San Antonio
12/1/2018 San Antonio Call Center Dispute Resolution SA Customer Service
12/1/2018 Laredo Call Center Commerce C S Laredo Customer Service
12/1/2018 Laredo Call Center PBX Oper Laredo Operators Laredo
12/1/2018 Laredo Call Center Laredo C S Laredo Customer Service
12/1/2018 Laredo Call Center Commerce Oper Operators Laredo
12/1/2018 Laredo Call Center McAllen C S Laredo Customer Service
12/1/2018 Laredo Call Center Eagle Pass C S Laredo Customer Service
12/1/2018 Laredo Call Center Brownsville CS Laredo Customer Service
12/1/2018 Laredo Call Center Zapata CS Laredo Customer Service
12/1/2018 Laredo Call Center Zapata PBX Operators Laredo
12/1/2018 Laredo Call Center SPANISH LAREDO Laredo Customer Service
12/1/2018 Laredo Call Center SPANISH BRWNS Laredo Customer Service
12/1/2018 Laredo Call Center SPANISH COMMERCE Laredo Customer Service
12/1/2018 Laredo Call Center SPANISH EAGLE PASS Laredo Customer Service
12/1/2018 Laredo Call Center SPANISH McALLEN Laredo Customer Service
12/1/2018 Laredo Call Center SPANISH ZAPATA Laredo Customer Service
12/1/2018 San Antonio Call Center Dispute Res Spanish SA Customer Service
12/1/2018 Laredo Call Center McAllen Operator Operators Laredo
12/1/2018 San Antonio Call Center Sinton Operator Operators San Antonio
12/1/2018 Laredo Call Center BRWN Operator Operators Laredo
12/1/2018 Laredo Call Center EP Operator Operators Laredo
12/1/2018 San Antonio Call Center Houston Cust Service SA Customer Service
12/1/2018 San Antonio Call Center SA Oper Backup Operators San Antonio
12/1/2018 San Antonio Call Center Austin Oper Backup Operators San Antonio
12/1/2018 San Antonio Call Center HSTN Operator Bkup Operators San Antonio
12/1/2018 San Antonio Call Center CC Operator backup Operators San Antonio
12/1/2018 San Antonio Call Center Sinton Oper Backup Operators San Antonio
12/1/2018 Laredo Call Center Svc Ctr 8214700 bkup Laredo Customer Service
12/1/2018 Laredo Call Center Comm Oper Backup Operators Laredo
12/1/2018 Laredo Call Center Zapata Oper Backup Operators Laredo
12/1/2018 Laredo Call Center McAllen Oper Backup Operators Laredo
12/1/2018 Laredo Call Center EP Operator backup Operators Laredo
12/1/2018 Laredo Call Center BRWN Operator backup Operators Laredo
12/1/2018 Laredo Call Center SPAN Backup Laredo Customer Service
12/1/2018 San Antonio Call Center SA Backup SA Customer Service
12/1/2018 Laredo Call Center AUST Backup Laredo Customer Service
12/1/2018 Laredo Call Center CARD Backup Laredo Customer Service
12/1/2018 San Antonio Call Center HSTN Backup SA Customer Service
12/1/2018 San Antonio Call Center CC Backup SA Customer Service
12/1/2018 Laredo Call Center LA Backup Laredo Customer Service
12/1/2018 Laredo Call Center McA Backup Laredo Customer Service
12/1/2018 Laredo Call Center EP Backup Laredo Customer Service
12/1/2018 Laredo Call Center Brwns Backup Laredo Customer Service
12/1/2018 Laredo Call Center ZAP Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP LAR Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP Brwns Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP Comm Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP EP Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP McA Backup Laredo Customer Service
12/1/2018 Laredo Call Center SP ZAP Backup Laredo Customer Service
12/1/2018 San Antonio Call Center OKC Operator backup Operators San Antonio
12/1/2018 San Antonio Call Center OKC Operator Operators San Antonio
12/1/2018 San Antonio Call Center OKBK SA Customer Service
12/1/2018 San Antonio Call Center Corpus Primary CS SA Customer Service
12/1/2018 San Antonio Call Center CC Operator Operators San Antonio
Category 2 ACD Avg Speed Ans Avg Aban Time
Operators San Antonio SAN_ANTONIO_ACD1 0:00:07 0:00:05
Internet Banking Spanish SAN_ANTONIO_ACD1 0:01:53 0:01:25
San Antonio Customer Service Spanish SAN_ANTONIO_ACD1 0:01:45 0:02:53
Internet Banking SAN_ANTONIO_ACD1 0:00:54 0:00:41
San Antonio Customer Service SAN_ANTONIO_ACD1 0:02:42 0:02:06
Port Lavaca Customer Service SAN_ANTONIO_ACD1 0:01:59 0:01:37
Austin Customer Service SAN_ANTONIO_ACD1 0:02:55 0:03:06
Card Services SAN_ANTONIO_ACD1 0:01:00 0:01:34
Austin Operator SAN_ANTONIO_ACD1 0:00:08 0:00:10
Houston Operator SAN_ANTONIO_ACD1 0:00:08 0:00:07
San Antonio Service Center SAN_ANTONIO_ACD1 0:00:06 0:00:06
Dispute Resolution SAN_ANTONIO_ACD1 0:03:13 0:02:35
Commerce Customer Service SAN_ANTONIO_ACD1 0:01:01 0:01:00
Laredo PBX SAN_ANTONIO_ACD1 0:00:11 0:00:09
Laredo Customer Service SAN_ANTONIO_ACD1 0:01:03 0:00:58
Commerce Operator SAN_ANTONIO_ACD1 0:00:11 0:00:10
McAllen Customer Service SAN_ANTONIO_ACD1 0:01:05 0:00:58
Eagle Pass Customer Service SAN_ANTONIO_ACD1 0:01:02 0:00:57
Brownsville Customer Service SAN_ANTONIO_ACD1 0:01:03 0:00:38
Zapata Customer Service SAN_ANTONIO_ACD1 0:01:01 0:00:34
Zapata PBX SAN_ANTONIO_ACD1 0:00:11 0:00:10
Laredo Customer Service Spanish SAN_ANTONIO_ACD1 0:00:58 0:00:30
Brownsville Customer Service Spanish SAN_ANTONIO_ACD1 0:00:00 0:00:00
Commerce Customer Service Spanish SAN_ANTONIO_ACD1 0:00:00 0:00:00
Eagle Pass Customer Service Spanish SAN_ANTONIO_ACD1 0:00:00 0:00:00
McAllen Customer Service Spanish SAN_ANTONIO_ACD1 0:00:00 0:00:00
Zapata Customer Service Spanish SAN_ANTONIO_ACD1 0:00:00 0:00:00
Dispute Resolution Spanish SAN_ANTONIO_ACD1 0:02:54 0:02:36
McAllen Operator SAN_ANTONIO_ACD1 0:00:11 0:00:08
Corpus Christi Operator SAN_ANTONIO_ACD1 0:00:07 0:00:03
Brownsville Operator SAN_ANTONIO_ACD1 0:00:11 0:00:08
Eagle Pass Operator SAN_ANTONIO_ACD1 0:00:11 0:00:09
Houston Customer Service SAN_ANTONIO_ACD1 0:02:34 0:02:02
San Antonio Operator Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Austin Operator Backup SAN_ANTONIO_ACD1 0:00:07 0:00:01
Houston Operator Backup SAN_ANTONIO_ACD1 0:00:10 0:00:45
Corpus Christi Operator Backup SAN_ANTONIO_ACD1 0:00:11 0:00:13
Laredo Service Center Backup SAN_ANTONIO_ACD1 0:00:02 0:00:00
Commerce Operator Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Zapata Operator Backup SAN_ANTONIO_ACD1 0:00:14 0:00:21
McAllen Operator Backup SAN_ANTONIO_ACD1 0:00:22 0:00:21
Eagle Pass Operator Backup SAN_ANTONIO_ACD1 0:00:25 0:01:12
Brownsville Operator Backup SAN_ANTONIO_ACD1 0:00:09 0:00:16
Laredo Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:18 0:00:05
San Antonio Customer Service Backup SAN_ANTONIO_ACD1 0:01:43 0:00:49
Austin Customer Service Backup SAN_ANTONIO_ACD1 0:00:05 0:00:00
Laredo Customer Service Backup SAN_ANTONIO_ACD1 0:00:59 0:00:42
Houston Customer Service Backup SAN_ANTONIO_ACD1 0:00:54 0:00:03
Corpus Christi Customer Service Backup SAN_ANTONIO_ACD1 0:00:23 0:00:24
McAllen Customer Service Backup SAN_ANTONIO_ACD1 0:01:21 0:00:44
Eagle Pass Customer Service Backup SAN_ANTONIO_ACD1 0:01:24 0:00:26
Brownsville Customer Service Backup SAN_ANTONIO_ACD1 0:00:59 0:00:45
Zapata Customer Service Backup SAN_ANTONIO_ACD1 0:01:19 0:00:44
Brownsville Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Commerce Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Eagle Pass Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
McAllen Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Zapata Customer Service Spanish Backup SAN_ANTONIO_ACD1 0:00:00 0:00:00
Oklahoma Operator Backup SAN_ANTONIO_ACD1 0:00:10 0:00:08
Oklahoma Operator SAN_ANTONIO_ACD1 0:00:09 0:00:05
Oklahoma Customer Service SAN_ANTONIO_ACD1 0:02:19 0:01:50
Corpus Christi Primary Call Center SAN_ANTONIO_ACD1 0:02:22 0:02:26
SAN_ANTONIO_ACD1 0:00:08 0:00:07
ACD Calls Avg ACD Time Avg ACW Time Aban Calls Max Delay Flow In Flow Out
5,288 0:00:22 0:00:00 386 108 132 116
1,905 0:05:06 0:00:45 399 942 105 105
1,112 0:03:33 0:00:35 132 2,829 81 81
8,736 0:03:53 0:00:24 1,042 621 512 512
3,576 0:02:48 0:00:29 957 2,385 253 254
173 0:02:43 0:00:30 38 1,290 14 14
318 0:03:06 0:00:48 68 2,733 22 22
5,404 0:02:52 0:00:26 707 1,254 409 411
660 0:00:23 0:00:00 50 85 - -
2,334 0:00:25 0:00:00 208 113 - -
71 0:00:21 0:00:00 3 59 1 1
1,140 0:03:34 0:01:12 142 1,358 62 62
657 0:02:59 0:00:24 113 563 40 40
15,042 0:00:21 0:00:00 1,220 117 1,142 1,143
3,496 0:03:07 0:00:28 541 851 222 222
3,745 0:00:19 0:00:00 231 107 265 264
4,329 0:03:01 0:00:24 668 973 247 263
2,161 0:02:54 0:00:25 282 773 142 142
2,432 0:02:58 0:00:27 395 945 155 155
978 0:02:51 0:00:29 199 852 61 61
2,003 0:00:18 0:00:01 103 99 144 144
204 0:02:33 0:00:19 78 680 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
241 0:03:02 0:00:18 27 1,435 5 5
5,201 0:00:28 0:00:01 524 272 353 353
460 0:00:17 0:00:00 19 42 - -
3,245 0:00:28 0:00:01 314 103 273 273
4,902 0:00:24 0:00:01 453 112 309 309
1,217 0:02:40 0:00:30 311 3,078 76 76
- 0:00:00 0:00:00 - - - -
7 0:00:37 0:00:00 2 15 - -
32 0:00:28 0:00:00 14 116 - -
17 0:00:32 0:00:00 2 30 - -
5 0:00:15 0:00:00 - 35 - -
1 0:00:05 0:00:00 - 2 - -
- 0:00:00 0:00:00 - - - -
24 0:00:26 0:00:00 3 55 - -
60 0:00:28 0:00:00 9 681 - -
62 0:00:29 0:00:00 48 827 - -
47 0:00:25 0:00:00 30 57 - -
6 0:03:54 0:00:23 1 70 - -
77 0:02:56 0:00:23 21 328 3 3
1 0:06:21 0:00:00 - 5 - -
52 0:03:12 0:00:55 14 220 2 2
15 0:03:43 0:00:45 1 145 - -
10 0:03:14 0:00:12 3 64 - -
33 0:01:43 0:00:22 13 294 - -
50 0:02:35 0:00:22 7 388 - -
22 0:03:37 0:00:51 7 385 - -
27 0:03:19 0:00:43 7 220 - -
11 0:02:17 0:01:22 3 130 - -
4 0:00:51 0:00:07 - 234 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
11 0:00:34 0:00:00 1 20 - -
1,162 0:00:26 0:00:00 58 55 35 35
1,937 0:02:34 0:00:31 568 2,236 114 114
978 0:02:39 0:00:24 205 1,858 62 62
1,119 0:00:20 0:00:00 54 100 - 44
5,705 0:00:25 0:00:00 400 170 92 78
2,178 0:05:08 0:00:19 502 1,181 58 58
1,115 0:03:34 0:00:36 122 968 89 89
9,081 0:03:57 0:00:26 1,268 733 336 336
3,462 0:02:48 0:00:42 1,006 1,701 242 242
182 0:02:43 0:00:31 62 1,157 5 5
310 0:02:43 0:00:24 63 1,251 22 22
5,625 0:02:58 0:00:25 1,007 1,102 284 284
779 0:00:27 0:00:00 46 92 - -
2,435 0:00:26 0:00:00 232 165 - -
131 0:00:27 0:00:00 8 33 4 4
1,263 0:03:51 0:00:36 186 1,473 52 52
674 0:02:55 0:00:28 91 777 38 38
14,938 0:00:21 0:00:01 1,212 139 980 980
3,754 0:03:03 0:00:25 502 810 225 225
3,886 0:00:18 0:00:00 240 133 276 276
4,575 0:02:55 0:00:26 553 831 231 237
2,332 0:02:58 0:00:22 249 770 120 120
2,474 0:02:49 0:00:24 405 767 132 132
1,066 0:02:54 0:00:25 172 787 52 52
2,262 0:00:19 0:00:01 110 105 147 147
207 0:02:59 0:00:28 90 602 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
222 0:03:39 0:02:50 34 902 13 13
5,843 0:00:27 0:00:01 573 129 374 374
589 0:00:18 0:00:00 15 139 - -
3,420 0:00:28 0:00:01 320 124 234 234
4,918 0:00:25 0:00:01 426 148 258 258
1,256 0:03:01 0:00:42 306 1,478 95 95
14 0:00:17 0:00:00 - 47 - -
1 0:00:04 0:00:00 - 4 - -
1 0:00:21 0:00:00 11 173 - -
23 0:00:27 0:00:00 - 24 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 124 1,352 - -
- 0:00:00 0:00:00 - - - -
4 0:00:35 0:00:00 5 1,254 - -
5 0:00:30 0:00:00 346 4,093 - -
- 0:00:00 0:00:00 9 78 - -
6 0:05:11 0:01:32 - 70 - -
5 0:02:26 0:00:12 - 12 - -
1 0:13:04 0:00:03 - 10 - -
9 0:03:48 0:00:07 1 10 - -
3 0:02:27 0:00:35 - 66 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:04:23 0:00:09 - 10 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:07:36 0:00:15 - 6 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:00:02 0:00:00 1 56 - -
1,215 0:00:28 0:00:00 65 70 13 13
1,826 0:02:42 0:00:32 638 1,356 136 136
903 0:02:54 0:00:37 252 1,486 53 53
1,316 0:00:21 0:00:00 69 66 - 51
5,240 0:00:23 0:00:00 473 190 45 39
2,099 0:05:30 0:00:23 673 1,779 63 63
1,042 0:03:38 0:01:19 179 4,101 76 76
8,287 0:04:02 0:00:30 1,712 1,216 264 264
3,077 0:02:50 0:00:45 1,178 1,966 144 145
154 0:02:42 0:00:24 79 1,135 8 8
299 0:03:00 0:00:23 70 1,575 10 10
5,522 0:02:53 0:00:23 1,649 1,742 212 212
818 0:00:26 0:00:00 50 118 - -
2,251 0:00:25 0:00:00 245 112 - -
134 0:00:25 0:00:00 11 72 1 1
989 0:03:39 0:01:53 122 1,876 12 12
620 0:02:57 0:00:32 141 621 38 38
14,949 0:00:20 0:00:01 1,439 134 1,364 1,370
3,646 0:02:58 0:00:36 730 753 223 223
3,750 0:00:18 0:00:00 292 118 365 359
4,453 0:02:58 0:00:32 984 722 237 249
2,371 0:02:49 0:00:28 411 810 143 143
2,402 0:02:55 0:00:31 520 706 153 154
1,025 0:02:55 0:00:31 275 670 62 62
1,900 0:00:18 0:00:01 134 106 175 175
190 0:02:42 0:00:28 103 623 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 1 2 - -
242 0:02:51 0:04:51 21 1,076 6 6
5,405 0:00:26 0:00:01 606 126 508 508
546 0:00:19 0:00:00 13 78 - -
3,344 0:00:28 0:00:01 376 129 318 318
5,050 0:00:23 0:00:01 518 133 407 407
1,130 0:02:57 0:00:33 338 1,820 54 54
4 0:00:23 0:00:00 - 13 - -
1 0:00:16 0:00:00 - 5 - -
1 0:00:27 0:00:00 14 88 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 2 476 - -
4 0:00:33 0:00:00 155 2,757 - -
- 0:00:00 0:00:00 19 168 - -
- 0:00:00 0:00:00 - - - -
8 0:02:12 0:00:10 - 174 - -
- 0:00:00 0:00:00 - - - -
6 0:03:18 0:00:11 - 148 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:03:09 0:00:17 - 3 - -
1 0:02:37 0:00:12 - 27 - -
- 0:00:00 0:00:00 - - - -
2 0:01:47 0:00:13 - 10 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 1 3 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,161 0:00:28 0:00:00 50 66 11 11
1,727 0:02:53 0:00:36 734 1,997 72 72
835 0:02:50 0:00:48 256 1,502 34 34
1,179 0:00:22 0:00:00 65 46 - 87
6,065 0:00:23 0:00:00 475 94 61 55
2,243 0:05:51 0:00:22 626 1,168 91 91
1,112 0:03:57 0:00:36 119 2,367 66 66
9,204 0:04:17 0:00:35 2,392 1,267 395 395
3,288 0:02:51 0:00:31 890 2,026 148 149
176 0:02:20 0:00:26 81 1,681 11 11
297 0:02:57 0:00:51 60 1,776 15 15
5,787 0:02:59 0:00:28 1,629 1,510 237 238
781 0:00:28 0:00:00 40 228 - -
2,396 0:00:27 0:00:00 145 290 - -
143 0:00:28 0:00:00 9 40 3 3
1,059 0:03:41 0:01:17 119 2,570 21 21
653 0:02:59 0:00:47 118 712 49 49
15,911 0:00:20 0:00:01 1,431 157 1,033 1,042
3,640 0:03:00 0:00:34 708 795 202 202
4,328 0:00:18 0:00:01 346 149 286 280
4,487 0:02:56 0:00:31 886 807 272 282
2,357 0:02:54 0:00:41 366 692 136 136
2,521 0:02:56 0:00:41 530 779 148 148
1,118 0:02:47 0:00:35 295 809 77 77
2,179 0:00:18 0:00:01 126 140 140 140
204 0:02:47 0:00:34 98 487 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:01:52 0:00:17 - 13 - -
261 0:03:28 0:05:48 14 1,187 7 7
6,052 0:00:26 0:00:02 617 136 391 391
542 0:00:19 0:00:00 11 168 - -
3,785 0:00:26 0:00:01 429 150 275 275
5,458 0:00:23 0:00:01 607 153 281 281
1,281 0:03:07 0:00:36 305 1,677 41 41
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 26 180 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:00:20 0:00:00 - 12 - -
- 0:00:00 0:00:00 - - - -
3 0:00:23 0:00:00 2 1,654 - -
6 0:00:21 0:00:00 33 1,053 - -
- 0:00:00 0:00:00 21 87 - -
- 0:00:00 0:00:00 - - - -
3 0:08:01 0:00:17 - 12 - -
- 0:00:00 0:00:00 - - - -
2 0:00:44 0:00:10 - 7 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
3 0:01:16 0:00:15 - 9 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,197 0:00:30 0:00:00 65 77 15 15
1,788 0:03:03 0:00:40 662 1,730 54 54
911 0:03:00 0:00:48 194 2,003 25 25
1,190 0:00:23 0:00:00 67 66 - 50
6,103 0:00:22 0:00:00 519 326 75 73
2,104 0:05:52 0:00:28 492 1,446 60 60
1,037 0:03:49 0:00:25 174 2,079 50 50
8,792 0:04:21 0:00:29 1,824 1,070 347 348
3,670 0:02:45 0:00:23 419 1,100 166 167
276 0:02:32 0:00:29 31 694 10 10
313 0:02:52 0:00:32 33 773 9 9
5,860 0:02:49 0:00:23 652 683 297 298
755 0:00:28 0:00:00 49 184 - -
2,520 0:00:26 0:00:00 211 309 - -
103 0:00:26 0:00:00 11 70 2 2
1,303 0:03:39 0:00:44 106 1,151 29 29
623 0:02:55 0:00:28 93 650 33 33
15,940 0:00:20 0:00:00 1,417 165 1,172 1,174
3,590 0:02:58 0:00:49 581 740 232 232
4,157 0:00:18 0:00:01 299 157 322 320
4,344 0:03:00 0:00:35 742 909 230 243
2,278 0:02:53 0:00:37 306 865 129 129
2,494 0:02:56 0:00:46 456 763 171 171
938 0:02:51 0:00:54 192 710 57 57
2,280 0:00:19 0:00:01 124 164 185 185
224 0:02:39 0:00:22 99 469 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
254 0:03:07 0:04:39 14 1,085 4 4
6,059 0:00:26 0:00:01 601 156 437 437
521 0:00:21 0:00:00 25 79 - -
4,096 0:00:27 0:00:01 474 121 300 300
5,679 0:00:23 0:00:01 569 171 396 396
1,517 0:03:01 0:00:27 145 737 56 56
9 0:00:29 0:00:00 3 30 - -
- 0:00:00 0:00:00 - - - -
5 0:00:27 0:00:00 19 114 - -
1 0:00:28 0:00:00 - 5 - -
1 0:00:20 0:00:00 - 4 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
4 0:00:33 0:00:00 3 994 - -
6 0:00:47 0:00:00 28 1,181 - -
- 0:00:00 0:00:00 31 131 - -
- 0:00:00 0:00:00 - - - -
6 0:04:20 0:00:12 - 310 1 -
- 0:00:00 0:00:00 - - - -
14 0:03:25 0:02:03 2 293 1 1
3 0:03:01 0:00:07 - 56 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
5 0:02:14 0:00:11 - 10 - -
1 0:00:45 0:00:17 - 7 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:00:21 0:00:17 - 3 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:00:20 0:00:00 2 14 - -
1,369 0:00:27 0:00:00 72 355 20 20
2,148 0:02:54 0:00:27 342 920 65 65
1,038 0:02:48 0:00:21 100 910 32 32
1,245 0:00:22 0:00:00 81 63 - 90
5,633 0:00:23 0:00:00 513 121 91 84
1,951 0:06:03 0:00:27 422 1,020 36 36
1,051 0:03:58 0:00:44 162 3,872 50 50
8,327 0:04:03 0:00:27 941 940 348 348
3,359 0:02:45 0:00:20 575 1,434 167 167
212 0:02:17 0:00:23 51 1,307 11 11
346 0:02:57 0:00:25 57 702 13 13
5,809 0:02:51 0:00:22 919 1,256 283 283
837 0:00:26 0:00:00 50 63 - -
2,362 0:00:25 0:00:00 194 155 - -
93 0:00:25 0:00:00 4 57 1 1
1,400 0:03:38 0:00:58 149 1,650 17 17
601 0:03:00 0:00:42 161 1,099 37 37
16,146 0:00:19 0:00:00 1,388 166 1,047 1,053
3,467 0:03:09 0:00:33 889 1,089 178 178
4,249 0:00:18 0:00:00 346 176 299 293
4,084 0:03:00 0:00:38 1,199 1,019 213 224
2,183 0:02:58 0:00:34 503 1,046 118 118
2,464 0:02:56 0:00:40 718 1,095 125 125
934 0:02:48 0:00:43 367 992 45 45
1,943 0:00:17 0:00:00 131 100 132 132
135 0:02:44 0:00:27 95 707 - 1
- 0:00:00 0:00:00 - - - -
2 0:02:09 0:00:04 2 330 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
8 0:04:00 0:00:39 3 423 - -
289 0:02:54 0:01:15 22 1,525 9 9
6,353 0:00:24 0:00:01 762 173 462 462
425 0:00:20 0:00:00 22 114 - -
3,792 0:00:26 0:00:00 381 125 251 251
5,222 0:00:23 0:00:01 538 171 301 301
1,473 0:02:47 0:00:23 245 1,536 56 56
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 19 109 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:01:20 0:00:00 5 1,495 - -
11 0:00:32 0:00:00 75 1,620 - -
- 0:00:00 0:00:00 9 40 - -
2 0:05:03 0:00:09 1 342 - -
3 0:03:28 0:00:07 1 320 - -
- 0:00:00 0:00:00 - - - -
2 0:02:51 0:00:17 - 364 - -
1 0:01:52 0:00:17 - 619 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:05:52 0:00:03 - 6 - -
1 0:03:38 0:00:17 - 5 - -
- 0:00:00 0:00:00 - - - -
1 0:01:37 0:00:17 - 4 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,288 0:00:27 0:00:00 55 503 19 19
2,179 0:02:40 0:00:22 524 1,406 72 72
979 0:02:40 0:00:22 169 1,311 35 35
1,312 0:00:21 0:00:00 59 80 - 61
5,168 0:00:23 0:00:00 630 310 99 86
1,791 0:05:36 0:00:22 336 1,141 38 38
919 0:04:04 0:00:49 179 2,039 29 31
7,782 0:03:57 0:00:29 1,338 894 293 295
2,989 0:02:56 0:00:26 1,001 1,326 100 107
200 0:02:31 0:00:21 96 734 7 7
347 0:02:47 0:00:17 52 935 12 12
5,608 0:02:53 0:00:16 1,625 1,246 190 192
718 0:00:26 0:00:00 65 94 - -
2,422 0:00:26 0:00:00 201 239 - -
64 0:00:30 0:00:00 7 19 1 1
1,328 0:03:31 0:00:53 154 1,316 11 12
618 0:03:04 0:00:32 165 899 40 40
14,880 0:00:19 0:00:03 1,381 133 870 872
3,428 0:03:03 0:00:35 742 1,243 206 206
3,682 0:00:18 0:00:01 304 121 203 201
4,391 0:03:04 0:00:34 1,015 1,276 226 231
2,204 0:02:56 0:00:35 411 1,007 139 140
2,556 0:02:53 0:00:35 563 1,199 147 147
1,054 0:02:52 0:00:45 318 816 55 55
2,018 0:00:17 0:00:00 119 133 103 103
145 0:02:40 0:00:18 88 724 - 1
- 0:00:00 0:00:00 - - - -
8 0:03:47 0:00:29 1 419 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
9 0:02:39 0:00:12 5 570 - -
259 0:03:05 0:03:08 18 952 4 4
5,445 0:00:25 0:00:01 682 129 308 308
432 0:00:21 0:00:00 15 114 - -
3,664 0:00:27 0:00:01 356 114 213 213
4,787 0:00:24 0:00:01 508 192 224 226
1,373 0:02:52 0:00:21 294 1,031 38 40
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 19 177 - -
4 0:00:44 0:00:00 - 16 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 1 1 - -
- 0:00:00 0:00:00 - - - -
1 0:00:30 0:00:00 6 917 - -
6 0:00:29 0:00:00 15 1,351 - -
- 0:00:00 0:00:00 8 78 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:11:44 0:00:00 - 6 - -
2 0:02:57 0:00:17 - 5 - -
1 0:03:26 0:00:17 - 8 - -
- 0:00:00 0:00:00 - - - -
2 0:04:49 0:00:08 - 9 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,200 0:00:28 0:00:00 48 179 21 21
1,925 0:02:43 0:00:20 668 1,580 52 57
863 0:02:43 0:00:19 210 1,155 19 20
1,072 0:00:23 0:00:00 62 71 - 95
5,874 0:00:23 0:00:00 646 183 114 108
2,073 0:05:59 0:00:21 556 1,180 36 36
729 0:03:23 0:01:13 239 2,678 14 14
8,076 0:04:05 0:00:35 3,120 1,591 279 279
3,020 0:02:48 0:00:24 1,523 1,365 63 63
176 0:02:07 0:00:17 126 1,047 4 4
323 0:02:39 0:00:17 97 1,011 11 11
5,607 0:02:54 0:00:28 2,639 1,495 186 186
863 0:00:25 0:00:01 59 118 - -
2,673 0:00:26 0:00:00 205 101 - -
67 0:00:21 0:00:00 3 38 3 3
1,403 0:03:25 0:00:21 213 1,632 6 6
748 0:02:54 0:00:34 182 983 48 48
16,325 0:00:19 0:00:01 1,779 242 1,381 1,387
4,065 0:03:00 0:00:42 945 1,083 271 271
4,062 0:00:18 0:00:01 358 240 391 386
5,010 0:03:03 0:00:36 1,210 1,170 375 394
2,605 0:02:58 0:00:36 479 973 175 175
2,844 0:03:00 0:00:36 676 1,013 199 199
1,086 0:02:52 0:01:11 356 830 76 76
2,096 0:00:17 0:00:02 176 153 171 171
177 0:02:40 0:00:25 97 890 - -
- 0:00:00 0:00:00 - - - -
5 0:04:04 0:00:09 3 331 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
26 0:03:20 0:00:41 4 642 - -
304 0:02:43 0:00:20 28 1,310 - -
6,137 0:00:24 0:00:01 759 209 531 531
484 0:00:18 0:00:00 27 145 - -
3,882 0:00:26 0:00:01 458 241 342 342
5,861 0:00:23 0:00:01 618 217 509 509
1,351 0:02:50 0:00:20 461 1,279 17 18
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 14 121 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
3 0:00:28 0:00:00 - 203 - -
- 0:00:00 0:00:00 - - - -
6 0:00:30 0:00:00 3 1,248 - -
11 0:00:39 0:00:00 95 3,501 - -
- 0:00:00 0:00:00 18 75 - -
20 0:04:58 0:00:19 3 558 3 3
2 0:02:06 0:00:17 - 6 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:09:34 0:00:17 2 235 - -
7 0:02:47 0:00:11 - 352 - -
1 0:00:29 0:00:17 1 251 - -
- 0:00:00 0:00:00 - - - -
2 0:01:20 0:00:10 1 13 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,563 0:00:28 0:00:00 67 132 28 28
1,892 0:02:42 0:00:22 998 1,394 47 47
805 0:02:46 0:00:51 290 1,197 23 23
1,173 0:00:22 0:00:00 72 98 - 99
5,976 0:00:25 0:00:00 593 271 99 92
1,943 0:05:54 0:00:29 731 1,505 25 38
790 0:03:25 0:03:21 204 3,011 27 27
7,355 0:04:27 0:00:37 3,886 1,962 324 495
3,177 0:02:45 0:00:30 1,304 1,822 71 71
213 0:02:23 0:00:28 88 1,254 8 8
328 0:02:47 0:01:28 82 1,372 5 5
5,433 0:02:50 0:00:37 2,381 1,662 133 134
844 0:00:27 0:00:00 59 260 - -
2,544 0:00:29 0:00:00 202 305 - -
71 0:00:25 0:00:00 3 114 2 2
1,298 0:03:27 0:01:24 274 1,638 8 8
756 0:03:00 0:00:51 203 938 64 64
15,948 0:00:19 0:00:01 1,513 137 974 981
3,868 0:03:03 0:00:30 789 1,181 288 288
4,186 0:00:18 0:00:01 333 120 281 274
5,080 0:02:58 0:00:36 1,211 998 369 388
2,587 0:03:00 0:00:40 460 1,088 181 181
2,980 0:02:57 0:00:39 674 1,082 262 262
1,209 0:02:46 0:00:24 356 1,031 85 85
2,470 0:00:17 0:00:01 161 103 160 160
179 0:02:42 0:00:26 93 892 - -
- 0:00:00 0:00:00 - - - -
6 0:02:37 0:00:23 5 369 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
25 0:02:43 0:00:13 4 576 - -
289 0:02:59 0:00:15 36 1,804 2 2
6,172 0:00:26 0:00:01 721 116 408 408
547 0:00:20 0:00:00 22 164 - -
4,163 0:00:27 0:00:01 479 107 254 254
5,503 0:00:24 0:00:01 488 1,233 336 337
1,430 0:02:48 0:00:27 412 1,393 29 29
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 19 121 - -
6 0:00:16 0:00:00 - 12 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:02:19 0:00:00 3 153 - -
6 0:00:25 0:00:00 28 1,137 - -
1 0:00:06 0:00:00 20 85 - -
25 0:04:08 0:00:29 - 264 3 3
2 0:04:58 0:00:05 - 68 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
5 0:01:48 0:00:14 2 231 - -
- 0:00:00 0:00:00 - - - -
2 0:14:11 0:02:13 - 11 - -
1 0:01:40 0:00:17 - 8 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,437 0:00:31 0:00:00 57 176 23 23
1,904 0:02:40 0:00:17 868 1,693 53 53
882 0:02:46 0:00:22 271 1,220 14 14
1,210 0:00:24 0:00:00 55 35 - 114
5,243 0:00:25 0:00:00 525 174 104 91
1,794 0:05:32 0:00:27 583 1,642 33 50
975 0:03:54 0:00:48 101 1,065 33 33
7,226 0:04:17 0:00:36 2,400 1,631 374 514
3,303 0:02:51 0:00:26 794 1,338 72 72
256 0:02:15 0:00:18 81 916 2 2
340 0:03:00 0:00:23 63 834 8 8
5,278 0:02:55 0:00:26 1,440 1,493 116 116
721 0:00:29 0:00:00 48 119 - -
2,253 0:00:28 0:00:00 172 132 - -
65 0:00:27 0:00:00 8 26 - -
1,181 0:03:33 0:00:17 166 1,997 18 18
660 0:02:53 0:00:36 188 816 39 39
14,513 0:00:21 0:00:00 1,047 153 1,109 1,111
3,611 0:02:59 0:00:36 769 862 256 256
3,835 0:00:19 0:00:00 224 163 281 280
4,528 0:03:00 0:00:34 1,200 1,029 277 292
2,213 0:02:59 0:00:27 482 821 140 140
2,591 0:02:56 0:00:31 584 915 166 166
1,081 0:02:48 0:00:28 375 807 63 63
2,051 0:00:19 0:00:00 103 98 166 166
168 0:03:03 0:00:28 131 584 - -
- 0:00:00 0:00:00 - - - -
9 0:03:17 0:00:13 1 347 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
13 0:03:40 0:01:05 3 222 - -
260 0:03:29 0:00:19 23 1,059 4 4
5,743 0:00:28 0:00:00 574 161 476 476
474 0:00:21 0:00:00 16 74 - -
3,594 0:00:28 0:00:01 285 84 289 289
4,821 0:00:25 0:00:01 386 165 394 394
1,453 0:02:48 0:00:16 285 1,191 27 27
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 13 92 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
15 0:00:31 0:00:00 2 45 - -
- 0:00:00 0:00:00 - - - -
48 0:00:29 0:00:00 11 952 - -
40 0:00:32 0:00:00 124 4,295 - -
21 0:00:20 0:00:00 18 109 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
20 0:01:37 0:00:12 3 150 - -
21 0:01:53 0:00:19 4 154 - -
10 0:01:21 0:00:24 3 170 - -
12 0:01:19 0:00:25 1 158 - -
2 0:05:02 0:00:17 5 113 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,271 0:00:31 0:00:01 68 95 19 19
1,972 0:02:39 0:00:27 548 1,187 38 38
898 0:02:44 0:00:41 164 1,195 15 15
1,164 0:00:22 0:00:00 64 80 - 74
5,714 0:00:24 0:00:00 689 426 119 111
1,953 0:05:22 0:00:34 685 1,633 46 61
1,015 0:03:54 0:00:39 103 1,181 45 45
8,005 0:04:15 0:00:42 2,295 1,211 515 597
3,583 0:02:49 0:00:25 638 1,066 63 63
230 0:02:33 0:00:17 59 643 3 3
378 0:02:53 0:00:27 59 863 5 5
6,273 0:03:09 0:00:21 1,379 1,863 181 181
751 0:00:28 0:00:00 52 182 - -
2,176 0:00:29 0:00:00 258 163 - -
63 0:00:32 0:00:00 9 43 1 1
1,190 0:03:32 0:00:20 123 2,341 38 38
761 0:02:47 0:00:26 142 705 52 52
15,885 0:00:19 0:00:01 1,176 107 1,621 1,610
3,856 0:03:00 0:00:27 600 621 293 293
4,081 0:00:18 0:00:00 283 93 406 417
5,057 0:03:01 0:00:25 712 726 308 327
2,552 0:02:53 0:00:24 309 629 184 184
3,023 0:02:50 0:00:28 458 682 237 237
1,103 0:02:46 0:00:27 255 551 76 76
2,262 0:00:17 0:00:00 144 84 210 210
180 0:02:38 0:00:29 75 687 - 1
1 0:06:56 0:00:17 - 11 - -
9 0:03:03 0:00:14 1 260 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
16 0:02:46 0:00:46 3 490 - -
259 0:04:30 0:00:20 33 1,797 13 13
6,276 0:00:25 0:00:01 567 213 697 697
401 0:00:20 0:00:00 19 151 - -
3,781 0:00:26 0:00:01 326 104 362 362
5,110 0:00:23 0:00:01 436 594 532 535
1,498 0:02:50 0:00:40 214 850 30 30
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 10 80 - -
7 0:00:13 0:00:00 2 18 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
7 0:00:34 0:00:00 4 1,350 - -
8 0:00:35 0:00:00 120 4,957 - -
1 0:00:27 0:00:00 12 28 - -
- 0:00:00 0:00:00 - - - -
8 0:02:21 0:00:21 3 268 - -
- 0:00:00 0:00:00 - - - -
5 0:04:18 0:00:16 - 132 1 1
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1 0:04:58 0:00:17 - 48 - -
1 0:04:19 0:00:17 - 2 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,358 0:00:31 0:00:00 58 250 38 38
2,264 0:02:44 0:00:28 460 881 38 38
1,048 0:02:49 0:00:21 149 1,030 16 16
1,252 0:00:23 0:00:00 65 59 - 128
4,939 0:00:25 0:00:00 468 202 147 140
1,815 0:05:34 0:00:56 728 1,986 47 92
981 0:03:49 0:00:43 128 1,818 25 25
7,167 0:04:26 0:00:34 2,631 1,656 467 587
3,199 0:02:43 0:00:24 719 1,183 54 54
217 0:02:14 0:00:16 72 810 4 4
565 0:02:36 0:00:18 89 885 6 6
5,647 0:03:05 0:00:22 1,432 1,423 142 142
616 0:00:29 0:00:00 49 163 - -
1,928 0:00:27 0:00:00 181 146 - -
80 0:00:22 0:00:00 9 25 4 4
1,126 0:03:31 0:00:23 125 1,562 19 19
704 0:02:57 0:00:23 157 884 70 70
13,978 0:00:19 0:00:00 1,117 90 1,485 1,486
3,545 0:03:02 0:00:29 720 937 265 265
3,767 0:00:18 0:00:00 258 83 406 405
4,330 0:02:56 0:00:27 952 940 318 330
2,256 0:02:55 0:00:32 397 863 120 120
2,601 0:02:56 0:00:30 593 891 170 170
965 0:02:49 0:00:27 243 794 77 77
1,920 0:00:18 0:00:01 113 100 193 193
162 0:02:34 0:00:28 106 568 - -
- 0:00:00 0:00:00 1 3 - -
10 0:03:08 0:00:25 3 753 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
12 0:03:32 0:00:09 2 139 - -
294 0:03:13 0:00:24 26 1,917 8 8
5,023 0:00:25 0:00:00 462 93 576 576
375 0:00:20 0:00:00 21 2,588 - -
3,508 0:00:27 0:00:01 360 73 396 396
4,597 0:00:23 0:00:00 364 79 505 505
1,284 0:02:42 0:00:24 229 1,056 23 23
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 11 122 - -
2 0:00:18 0:00:00 - 7 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
5 0:00:27 0:00:00 2 965 - -
7 0:00:25 0:00:00 110 3,273 - -
- 0:00:00 0:00:00 19 756 - -
- 0:00:00 0:00:00 - - - -
1 0:00:35 0:00:17 - 5 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
4 0:01:09 0:00:11 - 10 - -
4 0:02:38 0:00:11 - 8 - -
3 0:02:38 0:00:11 - 5 - -
4 0:01:51 0:00:04 - 16 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
1,122 0:00:30 0:00:00 46 164 33 33
2,002 0:02:39 0:00:21 538 1,122 30 30
821 0:02:34 0:00:22 133 1,128 8 8
989 0:00:24 0:00:00 35 66 - 68
4,951 0:00:27 0:00:00 551 517 98 94
2,089 0:05:37 0:00:24 800 1,807 41 66
1,013 0:03:42 0:00:40 93 860 19 19
7,702 0:04:27 0:00:35 2,925 1,891 371 533
3,564 0:02:42 0:00:30 581 1,077 80 81
201 0:02:21 0:00:26 63 1,041 4 4
613 0:02:23 0:00:15 91 791 8 8
7,433 0:03:05 0:00:16 1,131 1,109 174 176
685 0:00:29 0:00:00 67 196 - -
2,115 0:00:29 0:00:00 194 249 - -
63 0:00:22 0:00:00 6 55 1 1
913 0:03:23 0:00:20 52 1,114 17 17
700 0:02:56 0:00:47 176 1,264 33 33
15,337 0:00:19 0:00:00 1,306 110 1,985 1,989
3,468 0:03:03 0:00:46 908 1,514 166 166
3,939 0:00:18 0:00:00 292 98 559 555
4,170 0:02:56 0:00:37 1,259 1,439 213 220
2,219 0:02:56 0:00:35 483 1,360 84 84
2,472 0:03:00 0:00:46 788 1,321 123 123
813 0:02:56 0:00:21 330 1,165 35 35
2,161 0:00:17 0:00:01 139 95 291 291
168 0:02:50 0:00:23 102 917 - -
- 0:00:00 0:00:00 - - - -
5 0:03:49 0:01:34 1 666 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
14 0:04:08 0:00:33 1 656 - -
256 0:03:37 0:00:18 20 979 5 5
5,321 0:00:25 0:00:01 595 106 771 771
524 0:00:21 0:00:00 28 175 - -
3,866 0:00:27 0:00:01 416 101 547 547
5,281 0:00:23 0:00:01 435 119 678 678
1,399 0:02:42 0:00:29 212 953 33 33
- 0:00:00 0:00:00 - - - -
17 0:00:21 0:00:00 1 31 - -
33 0:00:28 0:00:00 21 143 - -
20 0:00:33 0:00:19 1 35 - -
5 0:00:35 0:00:00 1 23 - -
1 0:00:10 0:00:00 - 3 - -
- 0:00:00 0:00:00 - - - -
25 0:00:31 0:00:00 6 114 - -
57 0:00:40 0:00:00 29 1,626 - -
61 0:00:38 0:00:00 51 1,495 - -
42 0:00:35 0:00:00 57 319 - -
2 0:01:24 0:00:09 3 397 - -
96 0:02:26 0:00:24 48 642 1 -
1 0:07:21 0:00:44 2 432 - -
- 0:00:00 0:00:00 - - - -
12 0:02:14 0:00:09 2 598 - -
9 0:03:24 0:01:02 5 513 - -
58 0:02:03 0:00:11 44 480 - -
56 0:02:29 0:00:09 24 441 - -
22 0:02:37 0:00:11 5 476 - -
26 0:02:46 0:00:41 14 461 - -
13 0:02:25 0:00:09 5 485 - -
1 0:10:05 0:00:00 2 332 - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
- 0:00:00 0:00:00 - - - -
18 0:00:27 0:00:00 - 41 - -
1,336 0:00:31 0:00:00 72 249 32 32
2,200 0:02:32 0:00:37 441 937 40 40
894 0:02:38 0:00:27 139 998 16 16
1,115 0:00:25 0:00:00 51 69 - 93
Extn Out Calls Avg Extn Out Time % ACD Time % Ans Calls Total Calls Date1
3,425 0:00:06 0.09 0.91 5,674 12/1/2018
234 0:02:01 0.33 0.79 2,304 12/1/2018
442 0:01:13 0.10 0.84 1,244 12/1/2018
1,072 0:01:17 0.40 0.85 9,778 12/1/2018
793 0:00:45 0.18 0.75 4,533 12/1/2018
18 0:00:14 0.01 0.77 211 12/1/2018
98 0:00:49 0.02 0.78 386 12/1/2018
1,788 0:00:30 0.15 0.83 6,111 12/1/2018
524 0:00:01 0.01 0.93 710 12/1/2018
1,723 0:00:02 0.03 0.92 2,542 12/1/2018
37 0:00:02 0.00 0.95 74 12/1/2018
466 0:00:36 0.22 0.85 1,282 12/1/2018
159 0:00:59 0.03 0.81 770 12/1/2018
13,588 0:00:03 0.17 0.83 16,262 12/1/2018
1,128 0:01:04 0.17 0.82 4,037 12/1/2018
3,292 0:00:01 0.02 0.56 3,976 12/1/2018
1,085 0:00:51 0.17 0.82 4,997 12/1/2018
508 0:00:59 0.08 0.84 2,443 12/1/2018
548 0:00:56 0.10 0.82 2,827 12/1/2018
250 0:00:54 0.04 0.79 1,177 12/1/2018
1,775 0:00:01 0.01 0.89 2,106 12/1/2018
30 0:00:27 0.01 0.72 282 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
164 0:00:54 0.07 0.88 268 12/1/2018
4,306 0:00:01 0.05 0.86 5,725 12/1/2018
387 0:00:01 0.00 0.96 479 12/1/2018
2,544 0:00:01 0.03 0.85 3,559 12/1/2018
4,071 0:00:01 0.05 0.87 5,355 12/1/2018
313 0:00:52 0.06 0.76 1,528 12/1/2018
- 0:00:00 - - - 12/1/2018
5 0:00:01 0.00 0.78 9 12/1/2018
24 0:00:03 0.00 0.70 46 12/1/2018
13 0:00:01 0.00 0.89 19 12/1/2018
3 0:00:01 - 1.00 5 12/1/2018
- 0:00:00 - 1.00 1 12/1/2018
- 0:00:00 - - - 12/1/2018
19 0:00:01 0.00 0.89 27 12/1/2018
51 0:00:01 0.00 0.87 69 12/1/2018
48 0:00:01 0.00 0.56 110 12/1/2018
31 0:00:01 0.00 0.61 77 12/1/2018
1 0:00:09 0.00 0.86 7 12/1/2018
8 0:00:37 0.00 0.76 98 12/1/2018
2 0:06:16 0.00 1.00 1 12/1/2018
14 0:00:41 0.00 0.76 66 12/1/2018
1 0:01:18 0.00 0.94 16 12/1/2018
2 0:00:09 0.00 0.77 13 12/1/2018
11 0:00:04 0.00 0.72 46 12/1/2018
8 0:00:16 0.00 0.88 57 12/1/2018
9 0:00:28 0.00 0.76 29 12/1/2018
4 0:00:30 0.00 0.79 34 12/1/2018
3 0:00:01 0.00 0.79 14 12/1/2018
4 0:00:02 - 1.00 4 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
- 0:00:00 - - - 12/1/2018
10 0:00:01 0.00 0.92 12 12/1/2018
1,077 0:00:01 0.01 0.93 1,220 12/1/2018
429 0:00:40 0.09 0.74 2,505 12/1/2018
208 0:00:48 0.04 0.79 1,183 12/1/2018
960 0:00:01 0.01 0.92 1,173 12/1/2018
3,565 0:00:07 0.09 0.92 6,105 1/1/2019
274 0:01:48 0.33 0.80 2,680 1/1/2019
405 0:01:04 0.10 0.84 1,237 1/1/2019
1,251 0:01:10 0.41 0.85 10,349 1/1/2019
869 0:00:52 0.17 0.74 4,468 1/1/2019
36 0:00:39 0.01 0.73 244 1/1/2019
121 0:01:02 0.02 0.78 373 1/1/2019
1,820 0:00:34 0.15 0.81 6,632 1/1/2019
592 0:00:02 0.01 0.94 825 1/1/2019
1,745 0:00:01 0.03 0.91 2,667 1/1/2019
61 0:00:03 0.00 0.92 139 1/1/2019
553 0:00:36 0.21 0.84 1,449 1/1/2019
148 0:01:01 0.02 0.84 765 1/1/2019
13,404 0:00:03 0.16 0.84 16,150 1/1/2019
1,302 0:00:58 0.17 0.84 4,256 1/1/2019
3,470 0:00:01 0.02 0.56 4,126 1/1/2019
1,162 0:00:49 0.16 0.85 5,128 1/1/2019
563 0:00:52 0.08 0.86 2,581 1/1/2019
599 0:00:51 0.09 0.82 2,879 1/1/2019
260 0:00:55 0.04 0.83 1,238 1/1/2019
2,097 0:00:01 0.02 0.90 2,372 1/1/2019
17 0:01:06 0.01 0.70 297 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
182 0:00:56 0.05 0.83 256 1/1/2019
4,965 0:00:01 0.05 0.86 6,416 1/1/2019
502 0:00:01 0.00 0.98 604 1/1/2019
2,846 0:00:01 0.03 0.86 3,740 1/1/2019
4,185 0:00:01 0.05 0.88 5,344 1/1/2019
308 0:00:52 0.07 0.76 1,562 1/1/2019
9 0:00:01 0.00 1.00 14 1/1/2019
- 0:00:00 - 1.00 1 1/1/2019
1 0:00:01 - 0.08 12 1/1/2019
18 0:00:01 0.00 1.00 23 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - 124 1/1/2019
- 0:00:00 - - - 1/1/2019
3 0:00:01 0.00 0.44 9 1/1/2019
5 0:00:02 0.00 0.01 351 1/1/2019
- 0:00:00 - - 9 1/1/2019
3 0:00:01 0.00 1.00 6 1/1/2019
1 0:00:02 0.00 1.00 5 1/1/2019
- 0:00:00 0.00 1.00 1 1/1/2019
3 0:00:45 0.00 0.90 10 1/1/2019
2 0:00:29 0.00 1.00 3 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - 1.00 1 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - 1.00 1 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - - - 1/1/2019
- 0:00:00 - 0.50 2 1/1/2019
1,131 0:00:02 0.02 0.94 1,280 1/1/2019
423 0:00:42 0.08 0.70 2,464 1/1/2019
227 0:01:00 0.04 0.75 1,155 1/1/2019
1,149 0:00:02 0.01 0.92 1,385 1/1/2019
3,284 0:00:05 0.10 0.91 5,713 2/1/2019
184 0:01:32 0.39 0.74 2,772 2/1/2019
300 0:01:04 0.10 0.80 1,221 2/1/2019
1,220 0:01:19 0.42 0.81 9,999 2/1/2019
742 0:00:49 0.16 0.70 4,255 2/1/2019
33 0:00:27 0.01 0.64 233 2/1/2019
102 0:01:40 0.02 0.79 369 2/1/2019
1,917 0:00:33 0.15 0.75 7,171 2/1/2019
638 0:00:02 0.01 0.94 868 2/1/2019
1,608 0:00:02 0.03 0.90 2,496 2/1/2019
77 0:00:02 0.00 0.92 145 2/1/2019
477 0:00:46 0.25 0.88 1,111 2/1/2019
154 0:00:58 0.03 0.78 761 2/1/2019
13,485 0:00:03 0.17 0.80 16,388 2/1/2019
1,272 0:01:09 0.18 0.79 4,376 2/1/2019
3,369 0:00:01 0.03 0.45 4,042 2/1/2019
1,075 0:00:59 0.19 0.78 5,437 2/1/2019
517 0:00:53 0.10 0.81 2,782 2/1/2019
606 0:00:57 0.10 0.78 2,922 2/1/2019
234 0:01:02 0.04 0.75 1,300 2/1/2019
1,788 0:00:01 0.01 0.86 2,034 2/1/2019
30 0:01:06 0.01 0.65 293 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - 1 2/1/2019
193 0:01:17 0.11 0.90 263 2/1/2019
4,588 0:00:01 0.05 0.83 6,011 2/1/2019
485 0:00:01 0.01 0.98 559 2/1/2019
2,862 0:00:01 0.04 0.83 3,720 2/1/2019
4,301 0:00:01 0.06 0.85 5,568 2/1/2019
299 0:00:57 0.06 0.74 1,468 2/1/2019
3 0:00:01 - 1.00 4 2/1/2019
1 0:00:01 - 1.00 1 2/1/2019
1 0:00:01 - 0.07 15 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - 2 2/1/2019
5 0:00:03 0.00 0.03 159 2/1/2019
- 0:00:00 - - 19 2/1/2019
- 0:00:00 - - - 2/1/2019
4 0:00:13 0.00 1.00 8 2/1/2019
- 0:00:00 - - - 2/1/2019
4 0:00:02 0.00 1.00 6 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - 1.00 1 2/1/2019
- 0:00:00 - 1.00 1 2/1/2019
- 0:00:00 - - - 2/1/2019
1 0:00:04 - 1.00 2 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - 1 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
- 0:00:00 - - - 2/1/2019
1,060 0:00:02 0.02 0.95 1,211 2/1/2019
431 0:00:42 0.08 0.68 2,461 2/1/2019
201 0:01:28 0.05 0.74 1,091 2/1/2019
1,006 0:00:01 0.02 0.89 1,244 2/1/2019
3,487 0:00:08 0.09 0.92 6,540 3/1/2019
301 0:02:17 0.33 0.76 2,869 3/1/2019
328 0:00:48 0.09 0.86 1,231 3/1/2019
1,277 0:01:14 0.44 0.77 11,596 3/1/2019
873 0:00:54 0.14 0.76 4,178 3/1/2019
29 0:00:31 0.01 0.66 257 3/1/2019
118 0:01:25 0.01 0.80 357 3/1/2019
1,962 0:00:30 0.14 0.76 7,416 3/1/2019
575 0:00:02 0.01 0.95 821 3/1/2019
1,701 0:00:02 0.03 0.94 2,541 3/1/2019
85 0:00:01 0.00 0.92 152 3/1/2019
500 0:00:56 0.10 0.88 1,178 3/1/2019
185 0:01:16 0.03 0.80 771 3/1/2019
14,677 0:00:03 0.16 0.82 17,342 3/1/2019
1,274 0:01:05 0.18 0.80 4,348 3/1/2019
3,913 0:00:01 0.03 0.48 4,674 3/1/2019
1,140 0:00:52 0.18 0.79 5,373 3/1/2019
546 0:00:57 0.10 0.82 2,723 3/1/2019
615 0:00:58 0.11 0.79 3,051 3/1/2019
251 0:01:02 0.04 0.75 1,413 3/1/2019
2,032 0:00:01 0.02 0.89 2,305 3/1/2019
32 0:00:37 0.01 0.68 302 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - 1.00 1 3/1/2019
191 0:00:53 0.08 0.93 275 3/1/2019
5,109 0:00:01 0.06 0.86 6,669 3/1/2019
459 0:00:01 0.00 0.98 553 3/1/2019
3,137 0:00:01 0.04 0.84 4,214 3/1/2019
4,646 0:00:01 0.06 0.86 6,065 3/1/2019
308 0:00:54 0.06 0.79 1,586 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - 26 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
1 0:00:01 - 1.00 1 3/1/2019
- 0:00:00 - - - 3/1/2019
3 0:00:00 - 0.60 5 3/1/2019
5 0:00:01 0.00 0.15 39 3/1/2019
- 0:00:00 - - 21 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 0.00 1.00 3 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - 1.00 2 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
1 0:00:00 - 1.00 3 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
- 0:00:00 - - - 3/1/2019
1,107 0:00:02 0.02 0.94 1,262 3/1/2019
391 0:00:41 0.08 0.71 2,450 3/1/2019
228 0:00:58 0.04 0.81 1,105 3/1/2019
1,005 0:00:01 0.01 0.91 1,257 3/1/2019
3,670 0:00:10 0.11 0.91 6,622 4/1/2019
368 0:02:19 0.31 0.79 2,596 4/1/2019
277 0:00:51 0.10 0.82 1,211 4/1/2019
1,257 0:01:10 0.40 0.80 10,616 4/1/2019
952 0:00:45 0.12 0.86 4,089 4/1/2019
51 0:00:34 0.01 0.87 307 4/1/2019
130 0:01:24 0.01 0.88 346 4/1/2019
1,943 0:00:31 0.12 0.86 6,512 4/1/2019
596 0:00:02 0.01 0.94 804 4/1/2019
1,879 0:00:01 0.03 0.92 2,731 4/1/2019
61 0:00:03 0.00 0.89 114 4/1/2019
592 0:00:42 0.20 0.91 1,409 4/1/2019
183 0:01:09 0.03 0.83 716 4/1/2019
14,357 0:00:02 0.14 0.82 17,357 4/1/2019
1,258 0:01:00 0.21 0.82 4,171 4/1/2019
3,725 0:00:01 0.02 0.51 4,456 4/1/2019
1,052 0:00:52 0.18 0.82 5,086 4/1/2019
514 0:01:04 0.09 0.84 2,584 4/1/2019
686 0:00:50 0.11 0.80 2,950 4/1/2019
214 0:00:57 0.04 0.79 1,130 4/1/2019
2,058 0:00:01 0.02 0.88 2,404 4/1/2019
40 0:00:56 0.01 0.69 323 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
174 0:01:17 0.08 0.93 268 4/1/2019
5,053 0:00:01 0.05 0.85 6,660 4/1/2019
446 0:00:01 0.01 0.95 546 4/1/2019
3,374 0:00:01 0.04 0.84 4,570 4/1/2019
4,691 0:00:01 0.06 0.85 6,248 4/1/2019
360 0:00:51 0.05 0.88 1,662 4/1/2019
7 0:00:01 0.00 0.75 12 4/1/2019
- 0:00:00 - - - 4/1/2019
2 0:00:02 - 0.21 24 4/1/2019
1 0:00:00 - 1.00 1 4/1/2019
1 0:00:00 - 1.00 1 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
4 0:00:01 0.00 0.57 7 4/1/2019
5 0:00:01 0.00 0.18 34 4/1/2019
- 0:00:00 - - 31 4/1/2019
- 0:00:00 - - - 4/1/2019
1 0:00:02 0.00 1.00 6 4/1/2019
- 0:00:00 - - - 4/1/2019
4 0:00:41 0.00 0.82 16 4/1/2019
1 0:00:00 0.00 1.00 3 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 0.00 1.00 5 4/1/2019
- 0:00:00 - 1.00 1 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
1 0:00:00 - 1.00 1 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - - - 4/1/2019
- 0:00:00 - 0.33 3 4/1/2019
1,267 0:00:01 0.02 0.94 1,441 4/1/2019
482 0:00:46 0.07 0.84 2,490 4/1/2019
230 0:00:45 0.04 0.89 1,138 4/1/2019
1,048 0:00:01 0.01 0.88 1,326 4/1/2019
3,652 0:00:09 0.12 0.90 6,146 5/1/2019
363 0:02:05 0.32 0.81 2,373 5/1/2019
282 0:00:36 0.12 0.83 1,213 5/1/2019
1,261 0:01:05 0.36 0.87 9,268 5/1/2019
788 0:00:48 0.12 0.82 3,934 5/1/2019
38 0:00:21 0.01 0.77 263 5/1/2019
129 0:01:07 0.02 0.83 403 5/1/2019
1,901 0:00:32 0.16 0.83 6,728 5/1/2019
677 0:00:02 0.01 0.94 887 5/1/2019
1,712 0:00:02 0.03 0.92 2,556 5/1/2019
63 0:00:03 0.00 0.95 97 5/1/2019
633 0:00:44 0.21 0.89 1,549 5/1/2019
181 0:01:09 0.03 0.75 762 5/1/2019
14,759 0:00:02 0.15 0.83 17,534 5/1/2019
1,160 0:01:02 0.19 0.76 4,356 5/1/2019
3,823 0:00:01 0.03 0.49 4,595 5/1/2019
1,044 0:00:59 0.19 0.74 5,283 5/1/2019
500 0:00:59 0.10 0.78 2,686 5/1/2019
650 0:00:53 0.12 0.75 3,182 5/1/2019
229 0:01:00 0.04 0.69 1,301 5/1/2019
1,808 0:00:01 0.01 0.88 2,074 5/1/2019
19 0:01:14 0.01 0.58 230 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 0.00 0.50 4 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 0.00 0.73 11 5/1/2019
198 0:00:58 0.10 0.90 311 5/1/2019
5,394 0:00:01 0.05 0.84 7,115 5/1/2019
354 0:00:01 0.00 0.95 447 5/1/2019
3,224 0:00:01 0.04 0.86 4,173 5/1/2019
4,398 0:00:01 0.06 0.86 5,760 5/1/2019
385 0:00:48 0.05 0.83 1,718 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - 19 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
1 0:00:00 - 0.17 6 5/1/2019
9 0:00:01 0.00 0.13 86 5/1/2019
- 0:00:00 - - 9 5/1/2019
- 0:00:00 0.00 0.67 3 5/1/2019
2 0:00:01 0.00 0.75 4 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 0.00 1.00 2 5/1/2019
- 0:00:00 - 1.00 1 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - 1.00 1 5/1/2019
- 0:00:00 - 1.00 1 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - 1.00 1 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
- 0:00:00 - - - 5/1/2019
1,206 0:00:01 0.02 0.95 1,343 5/1/2019
492 0:00:45 0.08 0.79 2,703 5/1/2019
231 0:00:56 0.04 0.83 1,148 5/1/2019
1,089 0:00:01 0.01 0.92 1,371 5/1/2019
3,471 0:00:08 0.11 0.88 5,798 6/1/2019
324 0:01:51 0.27 0.83 2,127 6/1/2019
287 0:00:47 0.13 0.81 1,098 6/1/2019
1,043 0:01:08 0.41 0.83 9,120 6/1/2019
725 0:00:56 0.14 0.73 3,990 6/1/2019
37 0:00:50 0.01 0.66 296 6/1/2019
163 0:01:19 0.02 0.84 399 6/1/2019
1,807 0:00:35 0.19 0.76 7,233 6/1/2019
580 0:00:01 0.01 0.92 783 6/1/2019
1,797 0:00:02 0.04 0.92 2,623 6/1/2019
39 0:00:01 0.00 0.89 71 6/1/2019
543 0:00:41 0.22 0.89 1,482 6/1/2019
189 0:01:03 0.03 0.75 783 6/1/2019
13,648 0:00:02 0.18 0.82 16,261 6/1/2019
1,167 0:01:01 0.18 0.78 4,170 6/1/2019
3,323 0:00:01 0.02 0.45 3,986 6/1/2019
1,059 0:00:57 0.20 0.78 5,406 6/1/2019
479 0:00:52 0.10 0.80 2,615 6/1/2019
647 0:00:59 0.11 0.78 3,119 6/1/2019
291 0:00:54 0.05 0.74 1,372 6/1/2019
1,922 0:00:01 0.01 0.90 2,137 6/1/2019
56 0:00:54 0.01 0.62 233 6/1/2019
- 0:00:00 - - - 6/1/2019
1 0:00:43 0.00 0.89 9 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 0.00 0.64 14 6/1/2019
186 0:01:02 0.08 0.92 277 6/1/2019
4,636 0:00:01 0.05 0.85 6,127 6/1/2019
358 0:00:01 0.01 0.97 447 6/1/2019
3,172 0:00:01 0.04 0.87 4,020 6/1/2019
4,119 0:00:01 0.05 0.87 5,295 6/1/2019
349 0:00:50 0.06 0.80 1,667 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - 19 6/1/2019
3 0:00:19 0.00 1.00 4 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - 1 6/1/2019
- 0:00:00 - - - 6/1/2019
1 0:00:01 - 0.14 7 6/1/2019
6 0:00:01 0.00 0.29 21 6/1/2019
- 0:00:00 - - 8 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 0.00 1.00 1 6/1/2019
1 0:00:22 - 1.00 2 6/1/2019
- 0:00:00 - 1.00 1 6/1/2019
- 0:00:00 - - - 6/1/2019
1 0:05:25 0.00 1.00 2 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
- 0:00:00 - - - 6/1/2019
1,125 0:00:01 0.02 0.95 1,248 6/1/2019
421 0:00:51 0.08 0.73 2,593 6/1/2019
211 0:01:03 0.04 0.79 1,073 6/1/2019
937 0:00:01 0.01 0.87 1,134 6/1/2019
3,957 0:00:10 0.12 0.89 6,520 7/1/2019
306 0:01:43 0.32 0.78 2,629 7/1/2019
233 0:00:57 0.14 0.74 968 7/1/2019
1,154 0:01:08 0.45 0.70 11,196 7/1/2019
706 0:00:54 0.13 0.66 4,543 7/1/2019
27 0:00:13 0.01 0.58 302 7/1/2019
139 0:01:41 0.01 0.75 420 7/1/2019
1,866 0:00:50 0.18 0.67 8,246 7/1/2019
606 0:00:01 0.01 0.94 922 7/1/2019
2,057 0:00:01 0.04 0.93 2,878 7/1/2019
32 0:00:02 0.00 0.92 70 7/1/2019
603 0:00:46 0.17 0.87 1,616 7/1/2019
200 0:01:06 0.03 0.76 930 7/1/2019
15,114 0:00:02 0.15 0.79 18,104 7/1/2019
1,595 0:01:11 0.19 0.77 5,010 7/1/2019
3,708 0:00:01 0.02 0.42 4,420 7/1/2019
1,408 0:00:59 0.20 0.76 6,220 7/1/2019
750 0:01:02 0.10 0.80 3,084 7/1/2019
851 0:01:00 0.11 0.76 3,520 7/1/2019
307 0:01:09 0.05 0.72 1,442 7/1/2019
1,962 0:00:01 0.01 0.86 2,272 7/1/2019
54 0:01:38 0.01 0.65 274 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 0.00 0.63 8 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
2 0:00:25 0.00 0.87 30 7/1/2019
231 0:01:04 0.06 0.92 332 7/1/2019
5,329 0:00:01 0.05 0.83 6,896 7/1/2019
396 0:00:01 0.00 0.95 511 7/1/2019
3,340 0:00:01 0.04 0.83 4,340 7/1/2019
5,126 0:00:01 0.05 0.84 6,479 7/1/2019
423 0:01:00 0.06 0.74 1,812 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - 14 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
2 0:00:00 0.00 1.00 3 7/1/2019
- 0:00:00 - - - 7/1/2019
6 0:00:01 0.00 0.67 9 7/1/2019
11 0:00:02 0.00 0.10 106 7/1/2019
- 0:00:00 - - 18 7/1/2019
8 0:01:01 0.00 0.77 23 7/1/2019
- 0:00:00 0.00 1.00 2 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 0.00 0.33 3 7/1/2019
- 0:00:00 0.00 1.00 7 7/1/2019
1 0:00:01 - 0.50 2 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - 0.67 3 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
- 0:00:00 - - - 7/1/2019
1,488 0:00:02 0.02 0.94 1,630 7/1/2019
407 0:00:56 0.08 0.64 2,890 7/1/2019
211 0:01:03 0.04 0.72 1,095 7/1/2019
1,025 0:00:01 0.01 0.87 1,245 7/1/2019
3,900 0:00:07 0.11 0.90 6,569 8/1/2019
277 0:01:58 0.30 0.72 2,674 8/1/2019
289 0:01:02 0.15 0.77 994 8/1/2019
1,104 0:01:37 0.48 0.63 11,241 8/1/2019
692 0:00:44 0.15 0.70 4,481 8/1/2019
34 0:01:01 0.01 0.69 301 8/1/2019
81 0:00:45 0.01 0.79 410 8/1/2019
1,788 0:00:49 0.18 0.68 7,814 8/1/2019
623 0:00:01 0.01 0.93 903 8/1/2019
1,950 0:00:02 0.04 0.93 2,746 8/1/2019
27 0:00:02 0.00 0.93 74 8/1/2019
570 0:00:59 0.25 0.82 1,572 8/1/2019
231 0:01:11 0.03 0.74 959 8/1/2019
14,961 0:00:03 0.16 0.81 17,461 8/1/2019
1,360 0:01:10 0.18 0.78 4,657 8/1/2019
3,764 0:00:01 0.03 0.45 4,519 8/1/2019
1,393 0:00:55 0.20 0.76 6,291 8/1/2019
669 0:01:06 0.11 0.80 3,047 8/1/2019
828 0:00:57 0.12 0.76 3,654 8/1/2019
326 0:00:53 0.04 0.73 1,565 8/1/2019
2,308 0:00:01 0.02 0.89 2,631 8/1/2019
93 0:00:52 0.01 0.66 272 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 0.00 0.55 11 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
6 0:00:14 0.00 0.86 29 8/1/2019
260 0:01:14 0.04 0.88 325 8/1/2019
5,155 0:00:01 0.06 0.85 6,893 8/1/2019
407 0:00:01 0.01 0.96 569 8/1/2019
3,584 0:00:01 0.04 0.85 4,642 8/1/2019
4,792 0:00:01 0.05 0.87 5,991 8/1/2019
429 0:00:49 0.05 0.76 1,842 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - 19 8/1/2019
6 0:00:01 - 1.00 6 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
1 0:00:00 0.00 0.25 4 8/1/2019
6 0:00:01 0.00 0.18 34 8/1/2019
- 0:00:00 - 0.05 21 8/1/2019
11 0:00:34 0.00 0.89 25 8/1/2019
1 0:00:01 0.00 1.00 2 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
1 0:00:00 0.00 0.71 7 8/1/2019
- 0:00:00 - - - 8/1/2019
2 0:02:33 0.00 1.00 2 8/1/2019
- 0:00:00 - 1.00 1 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
- 0:00:00 - - - 8/1/2019
1,346 0:00:02 0.02 0.95 1,494 8/1/2019
416 0:00:39 0.07 0.67 2,772 8/1/2019
185 0:01:04 0.03 0.76 1,153 8/1/2019
1,025 0:00:01 0.01 0.88 1,265 8/1/2019
3,392 0:00:07 0.09 0.89 5,768 9/1/2019
305 0:02:04 0.28 0.74 2,377 9/1/2019
304 0:00:52 0.09 0.88 1,076 9/1/2019
1,169 0:01:29 0.47 0.71 9,626 9/1/2019
858 0:00:56 0.12 0.79 4,097 9/1/2019
46 0:00:42 0.01 0.76 337 9/1/2019
98 0:00:37 0.01 0.83 403 9/1/2019
1,795 0:00:44 0.18 0.77 6,718 9/1/2019
545 0:00:03 0.01 0.94 769 9/1/2019
1,734 0:00:02 0.03 0.93 2,425 9/1/2019
34 0:00:06 0.00 0.89 73 9/1/2019
461 0:00:53 0.15 0.87 1,347 9/1/2019
200 0:01:01 0.03 0.74 848 9/1/2019
13,727 0:00:03 0.15 0.84 15,560 9/1/2019
1,434 0:01:07 0.17 0.78 4,380 9/1/2019
3,363 0:00:01 0.02 0.62 4,059 9/1/2019
1,151 0:00:58 0.18 0.75 5,728 9/1/2019
531 0:01:03 0.08 0.78 2,695 9/1/2019
767 0:01:03 0.10 0.78 3,175 9/1/2019
275 0:00:59 0.04 0.71 1,456 9/1/2019
1,887 0:00:01 0.01 0.88 2,154 9/1/2019
90 0:00:56 0.01 0.56 299 9/1/2019
- 0:00:00 - - - 9/1/2019
1 0:00:42 0.00 0.90 10 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
1 0:00:01 0.00 0.81 16 9/1/2019
185 0:01:24 0.05 0.91 283 9/1/2019
4,761 0:00:01 0.05 0.85 6,317 9/1/2019
390 0:00:01 0.00 0.97 490 9/1/2019
3,024 0:00:02 0.03 0.86 3,879 9/1/2019
4,108 0:00:01 0.04 0.86 5,207 9/1/2019
420 0:00:51 0.05 0.82 1,738 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - 13 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
9 0:00:02 0.00 0.88 17 9/1/2019
- 0:00:00 - - - 9/1/2019
28 0:00:01 0.00 0.81 59 9/1/2019
33 0:00:02 0.00 0.24 164 9/1/2019
7 0:00:05 0.00 0.54 39 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
5 0:01:17 0.00 0.87 23 9/1/2019
5 0:00:27 0.00 0.84 25 9/1/2019
4 0:00:02 0.00 0.77 13 9/1/2019
3 0:00:00 0.00 0.92 13 9/1/2019
- 0:00:00 0.00 0.29 7 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
- 0:00:00 - - - 9/1/2019
1,181 0:00:02 0.02 0.94 1,339 9/1/2019
404 0:00:47 0.07 0.77 2,520 9/1/2019
203 0:00:55 0.03 0.83 1,062 9/1/2019
987 0:00:02 0.01 0.89 1,228 9/1/2019
3,525 0:00:05 0.10 0.88 6,403 10/1/2019
336 0:02:21 0.27 0.72 2,638 10/1/2019
388 0:00:51 0.12 0.87 1,118 10/1/2019
1,114 0:01:23 0.44 0.73 10,300 10/1/2019
999 0:00:51 0.12 0.84 4,221 10/1/2019
38 0:01:06 0.01 0.79 289 10/1/2019
93 0:00:53 0.01 0.86 437 10/1/2019
1,962 0:00:37 0.22 0.80 7,652 10/1/2019
574 0:00:02 0.01 0.94 803 10/1/2019
1,676 0:00:02 0.03 0.89 2,434 10/1/2019
43 0:00:04 0.00 0.86 72 10/1/2019
544 0:00:53 0.14 0.88 1,313 10/1/2019
255 0:01:07 0.03 0.80 903 10/1/2019
14,673 0:00:03 0.14 0.83 17,061 10/1/2019
1,380 0:01:04 0.17 0.81 4,456 10/1/2019
3,562 0:00:01 0.02 0.60 4,364 10/1/2019
1,303 0:00:51 0.19 0.83 5,769 10/1/2019
633 0:00:48 0.09 0.84 2,861 10/1/2019
910 0:00:52 0.11 0.81 3,481 10/1/2019
295 0:00:49 0.04 0.77 1,358 10/1/2019
2,032 0:00:01 0.01 0.86 2,406 10/1/2019
57 0:01:27 0.01 0.70 255 10/1/2019
3 0:00:25 0.00 1.00 1 10/1/2019
- 0:00:00 0.00 0.90 10 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
1 0:00:00 0.00 0.84 19 10/1/2019
113 0:00:44 0.07 0.85 292 10/1/2019
5,212 0:00:01 0.05 0.83 6,843 10/1/2019
330 0:00:01 0.00 0.95 420 10/1/2019
3,081 0:00:02 0.03 0.85 4,107 10/1/2019
4,427 0:00:02 0.03 0.84 5,546 10/1/2019
429 0:00:58 0.06 0.86 1,712 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - 10 10/1/2019
4 0:00:04 - 0.78 9 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
5 0:00:00 0.00 0.64 11 10/1/2019
6 0:00:01 0.00 0.06 128 10/1/2019
1 0:00:01 - 0.08 13 10/1/2019
- 0:00:00 - - - 10/1/2019
2 0:01:01 0.00 0.73 11 10/1/2019
- 0:00:00 - - - 10/1/2019
2 0:01:46 0.00 0.83 5 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
1 0:01:16 - 1.00 1 10/1/2019
- 0:00:00 - 1.00 1 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
- 0:00:00 - - - 10/1/2019
1,295 0:00:02 0.02 0.93 1,416 10/1/2019
430 0:00:42 0.07 0.82 2,724 10/1/2019
230 0:00:52 0.03 0.86 1,197 10/1/2019
1,065 0:00:02 0.01 0.87 1,317 10/1/2019
3,053 0:00:04 0.09 0.89 5,407 11/1/2019
351 0:02:32 0.37 0.69 2,543 11/1/2019
456 0:00:55 0.16 0.87 1,109 11/1/2019
1,044 0:01:23 0.49 0.69 9,798 11/1/2019
884 0:01:03 0.16 0.81 3,918 11/1/2019
37 0:00:39 0.01 0.74 289 11/1/2019
191 0:00:52 0.03 0.86 654 11/1/2019
1,823 0:00:36 0.27 0.78 7,079 11/1/2019
477 0:00:02 0.01 0.93 665 11/1/2019
1,464 0:00:01 0.03 0.91 2,109 11/1/2019
32 0:00:01 0.00 0.86 89 11/1/2019
468 0:00:54 0.14 0.89 1,251 11/1/2019
205 0:01:00 0.03 0.76 861 11/1/2019
12,831 0:00:03 0.14 0.82 15,095 11/1/2019
1,307 0:01:07 0.18 0.78 4,265 11/1/2019
3,324 0:00:01 0.02 0.62 4,025 11/1/2019
1,076 0:00:49 0.18 0.77 5,282 11/1/2019
623 0:00:59 0.10 0.81 2,653 11/1/2019
829 0:00:54 0.11 0.77 3,194 11/1/2019
235 0:00:48 0.04 0.75 1,208 11/1/2019
1,730 0:00:01 0.01 0.86 2,033 11/1/2019
71 0:00:51 0.01 0.60 268 11/1/2019
- 0:00:00 - - 1 11/1/2019
4 0:00:42 0.00 0.77 13 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 0.00 0.86 14 11/1/2019
175 0:00:35 0.05 0.90 320 11/1/2019
4,247 0:00:01 0.04 0.83 5,485 11/1/2019
291 0:00:01 0.00 0.95 396 11/1/2019
2,854 0:00:02 0.03 0.82 3,868 11/1/2019
3,926 0:00:01 0.04 0.84 4,961 11/1/2019
293 0:00:47 0.06 0.84 1,513 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - 11 11/1/2019
1 0:00:00 - 1.00 2 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
5 0:00:01 0.00 0.71 7 11/1/2019
6 0:00:01 0.00 0.06 117 11/1/2019
- 0:00:00 - - 19 11/1/2019
- 0:00:00 - - - 11/1/2019
1 0:00:01 - 1.00 1 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
3 0:00:03 - 1.00 4 11/1/2019
- 0:00:00 0.00 1.00 4 11/1/2019
1 0:00:00 - 1.00 3 11/1/2019
- 0:00:00 - 1.00 4 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
- 0:00:00 - - - 11/1/2019
1,047 0:00:02 0.02 0.93 1,168 11/1/2019
431 0:00:50 0.09 0.78 2,540 11/1/2019
159 0:01:01 0.03 0.85 954 11/1/2019
860 0:00:02 0.01 0.91 1,024 11/1/2019
3,352 0:00:06 0.10 0.88 5,502 12/1/2019
397 0:02:13 0.33 0.71 2,889 12/1/2019
496 0:01:07 0.12 0.90 1,106 12/1/2019
1,184 0:01:12 0.43 0.69 10,627 12/1/2019
945 0:00:58 0.18 0.84 4,145 12/1/2019
34 0:01:36 0.01 0.75 264 12/1/2019
201 0:00:52 0.03 0.86 704 12/1/2019
2,489 0:00:32 0.28 0.85 8,564 12/1/2019
467 0:00:02 0.01 0.91 752 12/1/2019
1,656 0:00:02 0.03 0.92 2,309 12/1/2019
32 0:00:01 0.00 0.90 69 12/1/2019
480 0:01:04 0.09 0.93 965 12/1/2019
201 0:01:02 0.04 0.77 876 12/1/2019
14,189 0:00:03 0.13 0.79 16,643 12/1/2019
1,318 0:01:09 0.20 0.76 4,376 12/1/2019
3,432 0:00:01 0.02 0.55 4,231 12/1/2019
1,165 0:00:53 0.20 0.74 5,429 12/1/2019
580 0:00:57 0.11 0.80 2,702 12/1/2019
820 0:00:53 0.13 0.73 3,260 12/1/2019
218 0:00:54 0.04 0.69 1,143 12/1/2019
1,945 0:00:01 0.01 0.83 2,300 12/1/2019
41 0:01:02 0.01 0.62 270 12/1/2019
- 0:00:00 - - - 12/1/2019
1 0:00:00 0.00 0.83 6 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 0.00 0.93 15 12/1/2019
187 0:00:48 0.05 0.91 276 12/1/2019
4,531 0:00:01 0.04 0.80 5,916 12/1/2019
409 0:00:01 0.01 0.95 552 12/1/2019
3,221 0:00:02 0.03 0.80 4,282 12/1/2019
4,432 0:00:01 0.04 0.83 5,716 12/1/2019
324 0:00:54 0.06 0.85 1,611 12/1/2019
- 0:00:00 - - - 12/1/2019
11 0:00:01 0.00 0.94 18 12/1/2019
21 0:00:01 0.00 0.61 54 12/1/2019
18 0:00:01 0.00 0.95 21 12/1/2019
4 0:00:01 0.00 0.83 6 12/1/2019
1 0:00:00 - 1.00 1 12/1/2019
- 0:00:00 - - - 12/1/2019
22 0:00:01 0.00 0.81 31 12/1/2019
43 0:00:01 0.00 0.66 86 12/1/2019
53 0:00:03 0.00 0.54 112 12/1/2019
31 0:00:01 0.00 0.42 99 12/1/2019
- 0:00:00 - 0.40 5 12/1/2019
8 0:00:27 0.00 0.67 144 12/1/2019
- 0:00:00 0.00 0.33 3 12/1/2019
- 0:00:00 - - - 12/1/2019
1 0:00:00 0.00 0.86 14 12/1/2019
- 0:00:00 0.00 0.64 14 12/1/2019
24 0:00:15 0.00 0.57 102 12/1/2019
15 0:00:04 0.00 0.70 80 12/1/2019
5 0:00:11 0.00 0.81 27 12/1/2019
7 0:00:39 0.00 0.65 40 12/1/2019
4 0:00:19 0.00 0.72 18 12/1/2019
- 0:00:00 0.00 0.33 3 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 - - - 12/1/2019
- 0:00:00 - - - 12/1/2019
16 0:00:01 0.00 1.00 18 12/1/2019
1,230 0:00:02 0.02 0.93 1,408 12/1/2019
465 0:00:44 0.10 0.82 2,641 12/1/2019
168 0:00:50 0.04 0.85 1,033 12/1/2019
931 0:00:02 0.01 0.89 1,166 12/1/2019
Split/Skill1 Category1 Category 21 ACD1
Operators Operators San Antonio San Antonio SAN_ANTONIO_ACD1
I VOICE SPAN Internet Banking Internet Banking Spanish SAN_ANTONIO_ACD1
Spanish SA Customer Service San Antonio SAN_ANTONIO_ACD1
Internet Banking Internet Banking Internet Banking SAN_ANTONIO_ACD1
Customer Service SA Customer Service San Antonio SAN_ANTONIO_ACD1
Port Lavaca SA Customer Service Port Lavaca SAN_ANTONIO_ACD1
Austin Cust Serv SA Customer Service Austin SAN_ANTONIO_ACD1
Card Services SA Customer Service Card Services SAN_ANTONIO_ACD1
Austin Operator Operators San Antonio Austin SAN_ANTONIO_ACD1
HSTN Operator Operators San Antonio Houston SAN_ANTONIO_ACD1
Svc Ctr 8214700 Operators San Antonio San Antonio SAN_ANTONIO_ACD1
Dispute Resolution SA Customer Service Reg. E. Disputes SAN_ANTONIO_ACD1
Commerce C S Laredo Customer ServiceCommerce SAN_ANTONIO_ACD1
PBX Oper Laredo Operators Laredo Laredo PBX SAN_ANTONIO_ACD1
Laredo C S Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
Commerce Oper Operators Laredo Commerce SAN_ANTONIO_ACD1
McAllen C S Laredo Customer ServiceMcAllen SAN_ANTONIO_ACD1
Eagle Pass C S Laredo Customer ServiceEagle Pass SAN_ANTONIO_ACD1
Brownsville CS Laredo Customer ServiceBrownsville SAN_ANTONIO_ACD1
Zapata CS Laredo Customer ServiceZapata SAN_ANTONIO_ACD1
Zapata PBX Operators Laredo Zapata PBX SAN_ANTONIO_ACD1
SPANISH LAREDO Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
SPANISH BRWNS Laredo Customer ServiceBrownsville SAN_ANTONIO_ACD1
SPANISH COMMERCE Laredo Customer ServiceCommerce SAN_ANTONIO_ACD1
SPANISH EAGLE PASS Laredo Customer ServiceEagle Pass SAN_ANTONIO_ACD1
SPANISH McALLEN Laredo Customer ServiceMcAllen SAN_ANTONIO_ACD1
SPANISH ZAPATA Laredo Customer ServiceZapata SAN_ANTONIO_ACD1
Dispute Res Spanish SA Customer Service Reg. E. Disputes SAN_ANTONIO_ACD1
McAllen Operator Operators Laredo McAllen SAN_ANTONIO_ACD1
Sinton Operator Operators San Antonio Corpus Christi SAN_ANTONIO_ACD1
BRWN Operator Operators Laredo Brownsville SAN_ANTONIO_ACD1
EP Operator Operators Laredo Eagle Pass SAN_ANTONIO_ACD1
Houston Cust Service SA Customer Service Houston SAN_ANTONIO_ACD1
SA Oper Backup Operators San Antonio San Antonio SAN_ANTONIO_ACD1
Austin Oper Backup Operators San Antonio Austin SAN_ANTONIO_ACD1
HSTN Operator Bkup Operators San Antonio Houston SAN_ANTONIO_ACD1
CC Operator backup Operators San Antonio Corpus Christi SAN_ANTONIO_ACD1
Sinton Oper Backup Operators San Antonio Corpus Christi SAN_ANTONIO_ACD1
Svc Ctr 8214700 bkup Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
Comm Oper Backup Operators Laredo Commerce SAN_ANTONIO_ACD1
Zapata Oper Backup Operators Laredo Zapata SAN_ANTONIO_ACD1
McAllen Oper Backup Operators Laredo McAllen SAN_ANTONIO_ACD1
EP Operator backup Operators Laredo Eagle Pass SAN_ANTONIO_ACD1
BRWN Operator backup Operators Laredo Brownsville SAN_ANTONIO_ACD1
SPAN Backup Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
SA Backup SA Customer Service San Antonio SAN_ANTONIO_ACD1
AUST Backup Laredo Customer ServiceAustin SAN_ANTONIO_ACD1
CARD Backup Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
HSTN Backup SA Customer Service Houston SAN_ANTONIO_ACD1
CC Backup SA Customer Service Corpus Christi SAN_ANTONIO_ACD1
LA Backup Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
McA Backup Laredo Customer ServiceMcAllen SAN_ANTONIO_ACD1
EP Backup Laredo Customer ServiceEagle Pass SAN_ANTONIO_ACD1
Brwns Backup Laredo Customer ServiceBrownsville SAN_ANTONIO_ACD1
ZAP Backup Laredo Customer Servicezap SAN_ANTONIO_ACD1
SP LAR Backup Laredo Customer ServiceLaredo SAN_ANTONIO_ACD1
SP Brwns Backup Laredo Customer ServiceBrownsville SAN_ANTONIO_ACD1
SP Comm Backup Laredo Customer ServiceCommerce SAN_ANTONIO_ACD1
SP EP Backup Laredo Customer ServiceEagle Pass SAN_ANTONIO_ACD1
SP McA Backup Laredo Customer ServiceMcAllen SAN_ANTONIO_ACD1
SP ZAP Backup Laredo Customer ServiceZapata SAN_ANTONIO_ACD1
OKC Operator backup Operators San Antonio Oklahoma SAN_ANTONIO_ACD1
OKC Operator Operators San Antonio Oklahoma SAN_ANTONIO_ACD1
OKBK SA Customer Service Oklahoma SAN_ANTONIO_ACD1
Corpus Primary CS SA Customer Service Corpus Christi SAN_ANTONIO_ACD1
CC Operator Operators San Antonio Corpus Christi SAN_ANTONIO_ACD1
Avg Speed Ans1 Avg Aban Time1 ACD Calls1 Avg ACD Time1 Avg ACW Time1 Aban Calls1
7.11630105972 5.30310869217 5288 22.2766647339 0.261157333851 386
113.380050659 85.3483734131 1905 306.364837646 44.7406806946 399
105.191543579 173.143936157 1112 212.65737915 35.4919052124 132
54.1331291199 40.8032646179 8736 233.00881958 24.0042362213 1042
161.643737793 126.486938477 3576 168.007553101 28.7021808624 957
118.95375824 96.9473648071 173 163.184967041 30.1329479218 38
174.556610107 185.720581055 318 186.264144897 47.9654083252 68
60.218170166 93.5544586182 5404 172.008331299 26.2860851288 707
7.98636341095 9.60000038147 660 23.3575763702 0 50
8.18209075928 6.66826915741 2334 24.5201377869 0 208
5.88732385635 6.33333349228 71 21.4084510803 0 3
193.457015991 155.323944092 1140 213.865783691 72.298248291 142
61.1567726135 59.7876091003 657 178.648406982 24.3455104828 113
10.9553918839 9.25737667084 15042 20.6523075104 0.492288261652 1220
63.3378143311 58.1626625061 3496 186.646743774 27.9047489166 541
10.6646194458 9.91341972351 3745 19.0405883789 0.472630172968 231
65.2825164795 57.9251480103 4329 181.36151123 24.3033027649 668
62.0402603149 57.1879425049 2161 174.112915039 24.7987041473 282
63.4120063782 38.0379753113 2432 177.912826538 26.5571537018 395
61.3200416565 34.1407051086 978 170.712677002 28.7873210907 199
11.3105344772 10.4174757004 2003 18.3849220276 0.512231647968 103
57.5294113159 30.4358978271 204 152.867645264 18.6960792542 78
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
174.34854126 155.740737915 241 181.850616455 17.9004154205 27
10.921169281 7.54770994186 5201 27.7356281281 0.698134958744 524
6.93695640564 3.05263161659 460 17.2630443573 0 19
10.8474578857 8.05732440948 3245 28.0548534393 0.728197216988 314
11.4979600906 9.24944782257 4902 23.8151779175 1.31232154369 453
153.958908081 121.929260254 1217 160.337722778 30.0131473541 311
0 0 0 0 0 0
7.14285707474 1 7 37.4285697937 0 2
9.875 45.0714302063 32 27.78125 0 14
10.7058820724 13 17 32.3529396057 0 2
10.6000003815 0 5 14.6000003815 0 0
2 0 1 5 0 0
0 0 0 0 0 0
14.375 21.3333339691 24 26.2083339691 0 3
21.7333335876 21.1111106873 60 28.4666671753 0 9
25.0967750549 72.0416641235 62 28.7741928101 0 48
9.489361763 15.9333333969 47 25.4468078613 0 30
17.6666660309 5 6 234 22.6666660309 1
103.285713196 48.9047622681 77 175.545455933 22.8181819916 21
5 0 1 381 0 0
59.4423065186 42.4285697937 52 191.75 54.9807701111 14
54.4666671753 3 15 222.600006104 44.8666648865 1
22.8999996185 24.3333339691 10 193.5 12.3999996185 3
81 68.1538467407 33 102.757575989 21.7575759888 13
80.5199966431 44.1428565979 50 155.199996948 22.3600006104 7
84.2727279663 26.428571701 22 216.590911865 51.2727279663 7
58.8148155212 44.8571434021 27 199 42.5185203552 7
79.0909118652 43.6666679382 11 137.18182373 81.6363601685 3
184.75 0 4 50.75 7.25 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.0909090042 8 11 33.9090919495 0 1
9.11962127686 5.12068986893 1162 25.6170387268 0 58
139.448638916 109.836265564 1937 154.028396606 30.8982963562 568
142.413085938 145.863418579 978 159.304702759 24.020450592 205
7.97676515579 6.42592573166 1119 19.8748874664 0 54
6.80806303024 5.90999984741 5705 24.6811561584 0.0489044710994 400
131.521575928 106.121513367 2178 308.179077148 18.6726360321 502
94.4538116455 101.147537231 1115 213.939910889 35.9695053101 122
68.5664596558 48.2239761353 9081 236.606872559 25.8155498505 1268
184.284805298 126.809143066 3462 167.856735229 42.300693512 1006
141.587905884 95.8064498901 182 163.274719238 30.6208782196 62
155.422576904 136.50793457 310 163.448379517 24.2290325165 63
92.6970672607 108.564048767 5625 178.21421814 25.1103992462 1007
7.58793306351 6.76086950302 779 26.8023109436 0 46
7.79383993149 5.71982765198 2435 26.2156066895 0.0008213552646 232
5.13740444183 3 131 26.824426651 0 8
219.098175049 176.14515686 1263 231.112426758 36.2019004822 186
48.3842735291 59.2307701111 674 175.488128662 27.6439170837 91
11.0125188828 8.5 14938 20.7213821411 0.620899736881 1212
60.0700569153 48.2928276062 3754 182.674484253 25.3023433685 502
10.9899635315 10.8916664124 3886 18.2879562378 0.463458567858 240
58.8544273376 59.1699829102 4575 174.646774292 25.7842617035 553
58.7748718262 51.012046814 2332 178.040740967 22.1912517548 249
57.8839950562 52.9432106018 2474 168.771621704 24.1164112091 405
49.5450286865 37.3023262024 1066 173.742965698 25.1163234711 172
11.6299734116 8.25454521179 2262 18.773651123 0.8037135005 110
52.0048294067 31.4666671753 207 179.362319946 28.2270526886 90
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
183.761260986 129.147064209 222 218.554046631 170.441436768 34
11.1654968262 7.72774887085 5843 26.6383705139 0.712476491928 573
6.70628166199 19.3333339691 589 17.8624782562 0 15
11.1605262756 9.24374961853 3420 27.8593559265 0.56871342659 320
11.8662061691 10.8943662643 4918 25.2582359314 1.08987390995 426
180.500793457 109.745094299 1256 180.640930176 41.9434700012 306
18.6428565979 0 14 17 0 0
4 0 1 4 0 0
10 56.3636360168 1 21 0 11
12 0 23 27.4782600403 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 188.57258606 0 0 0 124
0 0 0 0 0 0
498.5 179 4 34.5 0 5
797.400024414 175.338150024 5 30.3999996185 0 346
0 27 0 0 0 9
15.5 0 6 311.333343506 91.5 0
9 0 5 146.399993896 12.1999998093 0
10 0 1 784 3 0
6.77777767181 4 9 228.333328247 6.77777767181 1
26.6666660309 0 3 147 35.3333320618 0
0 0 0 0 0 0
0 0 0 0 0 0
10 0 1 263 9 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 1 456 15 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
14 56 1 2 0 1
8.41069984436 4.35384607315 1215 27.9111118317 0 65
167.492340088 104.216300964 1826 162.198791504 31.7595844269 638
161.947952271 114.24206543 903 173.553710938 36.6268005371 252
7.52887535095 3.69565224648 1316 21.1504554749 0 69
6.83454179764 7.89640569687 5240 23.2958011627 0.157061070204 473
183.209152222 126.381874084 2099 330.418762207 23.0867080688 673
137.21496582 214.592178345 1042 217.637237549 79.0623779297 179
108.880897522 63.9889030457 8287 241.528778076 29.9121513367 1712
234.739028931 134.64855957 3077 170.460845947 45.3071174622 1178
183.032470703 86 154 162.227279663 23.85064888 79
202.180603027 147.642852783 299 180.020065308 23.2374572754 70
146.240127563 144.60824585 5522 172.500717163 23.4626941681 1649
7.72127151489 5.36000013351 818 26.1955986023 0 50
7.86539316177 6.61632633209 2251 25.2367839813 0 245
6.25373125076 6.09090900421 134 25.0223884583 0 11
222.446914673 200.360656738 989 219.476242065 113.011123657 122
85.5790328979 50.0992889404 620 176.890319824 31.5274200439 141
13.1679706573 11.7407922745 14949 20.0351867676 1.3157402277 1439
89.7361526489 62.9095878601 3646 178.291824341 36.1738891602 730
12.850933075 12.7910957336 3750 18.1637325287 0.464266657829 292
93.4599151611 66.0193099976 4453 177.844146729 31.6267681122 984
88.0974273682 73.7007293701 2371 169.229019165 28.0134963989 411
85.640296936 60.4807701111 2402 174.516647339 30.9379692078 520
80.3619537354 45.8654556274 1025 174.630249023 31.3765850067 275
13.7684211731 11.7238807678 1900 17.6742095947 1.06157898903 134
84.0263137817 38.7087364197 190 162.121047974 28.015789032 103
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 2 0 0 0 1
177.074386597 142.190475464 242 171.136367798 290.971069336 21
12.6923217773 9.72442245483 5405 26.343755722 1.02072155476 606
7.24725294113 8.38461494446 546 18.8095245361 0 13
13.4019136429 9.99202156067 3344 27.5607051849 0.649820566177 376
13.9572277069 11.7799224854 5050 23.3805942535 0.607326745987 518
204.686721802 128.248519897 1130 177.146896362 33.0823020935 338
10.5 0 4 23 0 0
5 0 1 16 0 0
34 39.6428565979 1 27 0 14
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 340.5 0 0 0 2
163.25 248.974197388 4 32.5 0 155
0 30.1052627563 0 0 0 19
0 0 0 0 0 0
79.375 0 8 132.125 9.625 0
0 0 0 0 0 0
88.8333358765 0 6 198 11.3333330154 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
3 0 1 189 17 0
27 0 1 157 12 0
0 0 0 0 0 0
7.5 0 2 107 12.5 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 3 0 0 0 1
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
8.94401359558 3.72000002861 1161 28.2351417542 0.0103359175846 50
212.88130188 110.219345093 1727 173.354370117 35.8969306946 734
218.671859741 133.8359375 835 170.365264893 48.3928146362 256
7.25954198837 5.69230747223 1179 21.5547065735 0 65
6.77526807785 5.06105279922 6065 23.045671463 0 475
150.919311523 120.563896179 2243 350.765045166 22.1667404175 626
106.347122192 169.478988647 1112 237.206832886 35.5989227295 119
153.358535767 92.146736145 9204 256.582885742 35.2733612061 2392
159.5 118.749435425 3288 171.220504761 31.026763916 890
146.829544067 87.6913604736 176 140.38067627 25.5568180084 81
162.508422852 137.966659546 297 176.599319458 50.5050506592 60
142.667877197 158.384902954 5787 179.376190186 28.2303447723 1629
7.24327802658 12.5 781 27.9308586121 0 40
7.4202837944 7.13103437424 2396 27.1598491669 0.00208681146614 145
5.15384626389 8.66666698456 143 28.3566436768 0 9
167.3956604 122.739494324 1059 221.033996582 77.2058563232 119
70.4165420532 45.8050842285 653 179.317001343 47.267993927 118
12.4826850891 10.5220127106 15911 20.074224472 0.570674359798 1431
84.0230789185 65.0310745239 3640 180.489837646 34.4126358032 708
12.490527153 11.6647396088 4328 17.6178379059 0.574861347675 346
83.586807251 63.9887123108 4487 176.015823364 31.0501441956 886
81.1675872803 67.6038284302 2357 173.963943481 40.6567687988 366
80.8207092285 52.6226425171 2521 175.961120605 41.2209434509 530
74.559928894 45.0779647827 1118 166.585861206 35.1520576477 295
12.8825149536 10.3333330154 2179 18.3396053314 0.733363926411 126
62.3774528503 33.5408172607 204 166.544113159 34.4264717102 98
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
13 0 1 112 17 0
128.402297974 159.928573608 261 208.448272705 348.356323242 14
12.4284534454 9.77471637726 6052 25.8600463867 1.70257771015 617
6.63099622726 11.1818180084 542 19.1439113617 0 11
12.8089828491 9.68531513214 3785 26.0937919617 0.90250992775 429
13.1427259445 11.7677097321 5458 23.4239654541 0.715097129345 607
182.914123535 148.721313477 1281 187.406707764 35.5355186462 305
0 0 0 0 0 0
0 0 0 0 0 0
0 50.5 0 0 0 26
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
12 0 1 20 0 0
0 0 0 0 0 0
1157.66662598 1.5 3 22.6666660309 0 2
143 275.272735596 6 21.3333339691 0 33
0 30.6190471649 0 0 0 21
0 0 0 0 0 0
9.33333301544 0 3 481 17 0
0 0 0 0 0 0
5.5 0 2 43.5 10 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
7.66666650772 0 3 75.6666641235 15 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
8.53132820129 3.6615383625 1197 29.9682540894 0 65
179.152130127 110.042297363 1788 182.54977417 40.0777397156 662
158.442367554 136.484542847 911 179.533477783 48.0856208801 194
7.32689094543 4.82089567184 1190 23.2941169739 0 67
7.65344905853 9.02697467804 6103 22.3955440521 0.392921507359 519
137.944396973 117.420730591 2104 352.393066406 28.1345062256 492
123.63066864 199.068969727 1037 229.270004272 24.6856307983 174
123.057662964 83.8601989746 8792 261.127380371 28.881483078 1824
67.7179870605 74.1026229858 3670 165.146316528 22.841960907 419
58.2789840698 55.8387107849 276 152.05796814 29.3804340363 31
62.9456863403 54.2424240112 313 171.974441528 31.623003006 33
48.5023880005 78.685585022 5860 169.099151611 22.5375423431 652
8.36291408539 9.89795875549 755 27.9324512482 0 49
8.53253936768 10.4644546509 2520 26.3095245361 0.243253961205 211
6.05825233459 8 103 25.9126205444 0 11
116.00844574 130 1303 218.739059448 43.5564079285 106
68.0625991821 52.4086036682 623 174.566619873 27.8362770081 93
11.578669548 9.79957675934 15940 20.0022583008 0.498431622982 1417
73.7454071045 57.2564544678 3590 178.391357422 48.6080780029 581
11.3916282654 12.1204013824 4157 18.2391147614 0.750300705433 299
74.8671722412 52.0849075317 4344 180.298339844 35.3162994385 742
73.9126434326 58.6633987427 2278 172.577697754 37.1975402832 306
71.4895782471 46.9539489746 2494 175.935852051 46.0533294678 456
65.8550109863 36.6614570618 938 170.517059326 54.0341148376 192
12.1956138611 12.5887098312 2280 18.6118412018 1.04912281036 124
60.09375 34.5656547546 224 158.513397217 22.428571701 99
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
120.905509949 242.142852783 254 186.996063232 279.496063232 14
11.4211912155 8.68885231018 6059 26.2634105682 0.698795199394 601
7.85796546936 8.56000041962 521 20.5681381226 0 25
11.69140625 8.7890291214 4096 27.2238769531 0.556396484375 474
12.290719986 10.711774826 5679 23.4148616791 1.04314136505 569
64.918258667 73.3793106079 1517 181.419250488 26.6572189331 145
12.4444446564 9 9 29.2222213745 0 3
0 0 0 0 0 0
22.7999992371 39.4736824036 5 26.7999992371 0 19
5 0 1 28 0 0
4 0 1 20 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
634.25 318.333343506 4 32.75 0 3
307.666656494 155.964279175 6 47 0 28
0 25.0967750549 0 0 0 31
0 0 0 0 0 0
156.5 0 6 260 12.3333330154 0
0 0 0 0 0 0
73.5 258 14 204.785720825 123.214286804 2
34.6666679382 0 3 181.333328247 7 0
0 0 0 0 0 0
0 0 0 0 0 0
5.19999980927 0 5 134.399993896 11.3999996185 0
7 0 1 45 17 0
0 0 0 0 0 0
0 0 0 0 0 0
3 0 1 21 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
14 6 1 20 0 2
10.536157608 5.79166650772 1369 27.0189914703 0 72
69.4441375732 57.2163734436 2148 174.256057739 26.6010246277 342
76.2177276611 83.6999969482 1038 168.34777832 20.9739875793 100
7.49236965179 5.96296310425 1245 22.1132526398 0 81
7.53364086151 6.16374254227 5633 22.785194397 0.0056808097288 513
107.657096863 100.940757751 1951 363.046142578 26.8862113953 422
148.394866943 171.654327393 1051 238.41960144 44.2645111084 162
52.5155525208 47.8777885437 8327 242.839920044 26.512670517 941
104.605239868 90.7356491089 3359 165.01399231 19.7088413239 575
91.8962249756 85.5686264038 212 137.037734985 23.4103775024 51
92.4797668457 119.526313782 346 176.731216431 25.2716770172 57
70.4031677246 96.8084869385 5809 171.356521606 22.0323638916 919
7.97371578217 5.15999984741 837 26.4265232086 0 50
8.58890724182 8.66494846344 2362 24.6744289398 0 194
6 4 93 25.1075267792 0 4
152.514282227 142.919464111 1400 217.800720215 57.9621429443 149
123.590682983 93.0372695923 601 179.883529663 42.3444252014 161
12.2939424515 10.931555748 16146 19.157995224 0.469713866711 1388
131.973175049 109.798652649 3467 188.546875 32.7415618896 889
11.7232294083 11.2369937897 4249 17.7418212891 0.35020005703 346
137.031097412 97.8090057373 4084 179.697357178 37.6846237183 1199
132.948242188 120.56262207 2183 177.503433228 33.7553825378 503
126.838470459 92.0543212891 2464 175.615661621 39.9249191284 718
116.248390198 78.1171646118 934 168.14239502 43.2569580078 367
12.7545032501 12.3816795349 1943 16.6917133331 0.405558407307 131
100.755554199 49.1473693848 135 163.881484985 27.0962963104 95
0 0 0 0 0 0
104.5 169.5 2 128.5 4 2
0 0 0 0 0 0
0 0 0 0 0 0
68.625 116.666664124 8 239.5 39.125 3
173.283737183 172.409088135 289 173.802764893 75.1453323364 22
12.0250272751 9.06036758423 6353 24.4416809082 0.898158371449 762
8.00941181183 7 425 19.7129421234 0 22
12.237077713 9.39370059967 3792 25.7898216248 0.378691971302 381
13.3146305084 12.6319704056 5222 22.859249115 0.901570260525 538
101.302101135 113.444900513 1473 167.048202515 23.0156135559 245
0 0 0 0 0 0
0 0 0 0 0 0
0 41 0 0 0 19
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
7 429.399993896 1 80 0 5
501.909088135 236.21333313 11 32.1818199158 0 75
0 17.6666660309 0 0 0 9
235.5 342 2 303 9 1
117.666664124 17 3 208.333328247 6.66666650772 1
0 0 0 0 0 0
188.5 0 2 171 16.5 0
619 0 1 112 17 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 1 352 3 0
5 0 1 218 17 0
0 0 0 0 0 0
4 0 1 97 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
9.19642829895 14.8000001907 1288 26.9953422546 0 55
113.467185974 83.1679382324 2179 159.583755493 21.6067008972 524
116.676200867 102.372779846 979 160.419815063 22.3452510834 169
8.02515220642 5.40677976608 1312 20.9100608826 0.00228658528067 59
7.8568110466 7.48253965378 5168 22.968460083 0 630
93.9849243164 84.3839263916 1791 335.752105713 21.8838634491 336
176.446136475 226.245803833 919 244.331878662 49.0054397583 179
94.1164245605 64.3886413574 7782 237.262268066 29.0286560059 1338
192.102371216 125.192810059 2989 176.468048096 26.0411510468 1001
146.470001221 70.40625 200 151.369995117 20.5349998474 96
147.175796509 145.019226074 347 167.394805908 17.4322757721 52
159.921890259 137.408615112 5608 172.994293213 16.1155490875 1625
8.40668487549 9.50769233704 718 26.1476325989 0 65
9.49132919312 7.64179086685 2422 25.6370773315 0 201
4.984375 6.14285707474 64 29.890625 0 7
206.214614868 149.941558838 1328 210.765808105 52.537651062 154
93.339805603 50.3090896606 618 184.436889648 32.4902915955 165
12.4444894791 10.3352642059 14880 19.1161956787 2.65712356567 1381
102.552505493 87.6253356934 3428 182.766921997 34.7949256897 742
12.1898422241 11.625 3682 17.8335151672 0.689299285412 304
102.619445801 81.52709198 4391 184.33682251 34.4365730286 1015
99.3765869141 80.0462265015 2204 176.164245605 34.9509963989 411
98.0633773804 77.1953811646 2556 173.388504028 35.4393577576 563
90.3387069702 72.2327041626 1054 172.366226196 45.1138534546 318
12.6105051041 12.6470584869 2018 17.0688800812 0.25569871068 119
95.2965545654 34.125 145 159.813796997 18.3862075806 88
0 0 0 0 0 0
155.5 31 8 226.5 29 1
0 0 0 0 0 0
0 0 0 0 0 0
192.222229004 123.599998474 9 158.777770996 11.7777776718 5
167.528961182 124.333335876 259 185.347488403 188.38609314 18
12.2396697998 9.180352211 5445 24.7243347168 1.25032138824 682
8.77777767181 6.86666679382 432 20.8333339691 0 15
12.9001092911 9.01966285706 3664 26.6239089966 0.970796942711 356
13.3020677567 11.8641729355 4787 23.945476532 0.883643209934 508
157.961395264 112.098640442 1373 172.138381958 20.7764015198 294
0 0 0 0 0 0
0 0 0 0 0 0
0 49.684211731 0 0 0 19
8.75 0 4 43.5 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 1 0 0 0 1
0 0 0 0 0 0
917 108.666664124 1 30 0 6
582.833312988 248.666671753 6 29.3333339691 0 15
0 28.375 0 0 0 8
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 1 704 0 0
4 0 2 176.5 17 0
8 0 1 206 17 0
0 0 0 0 0 0
6 0 2 288.5 8 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.5658330917 8.83333301544 1200 27.9233341217 0.0283333342522 48
194.318954468 97.3547897339 1925 163.265457153 19.5667533875 668
174.857467651 129.79524231 863 162.79258728 19.1251449585 210
7.89458942413 6.19354820251 1072 23.3498134613 0 62
8.23901939392 8.24458217621 5874 23.473783493 0.346952676773 646
137.455383301 102.143882751 2073 358.722625732 21.4524841309 556
324.899871826 274.577392578 729 202.80657959 72.576133728 239
231.551513672 115.457054138 8076 245.240463257 34.9112167358 3120
322.90826416 147.533157349 3020 167.646362305 23.9006614685 1523
249.840911865 133.571426392 176 126.647727966 16.5113639832 126
263.866882324 180.350509644 323 159.461303711 17.0061912537 97
258.987701416 163.382339478 5607 173.922241211 27.5209560394 2639
9.06488990784 7.40677976608 863 25.4403247833 0.662804186344 59
9.37111854553 8.04878044128 2673 25.7388706207 0.00224466901273 205
5.8358206749 9 67 20.7164173126 0 3
256.975769043 161.751174927 1403 205.468994141 21.3848896027 213
97.398399353 83.2582397461 748 174.447860718 34.2606964111 182
13.5497703552 11.9156827927 16325 19.1391124725 0.784073531628 1779
110.698646545 87.888885498 4065 179.785232544 42.3370246887 945
13.33111763 13.0139665604 4062 18.0553913116 0.668143749237 358
117.084831238 95.5066146851 5010 182.921554565 35.9608764648 1210
112.451057434 101.801673889 2605 178.290985107 35.9117088318 479
109.856895447 79.6109466553 2844 180.21307373 36.2753181458 676
99.4677734375 69.5814590454 1086 172.15562439 71.0801086426 356
13.5963745117 12.2102270126 2096 16.8172702789 1.90601146221 176
102.700561523 44.7010307312 177 159.604522705 24.5367240906 97
0 0 0 0 0 0
50 122.333335876 5 244.399993896 8.60000038147 3
0 0 0 0 0 0
0 0 0 0 0 0
108.5 218 26 199.961532593 41.2307701111 4
236.328948975 225.25 304 163.026321411 19.6217098236 28
13.6605834961 10.5678520203 6137 24.466676712 0.961218833923 759
8.10123920441 10.8518514633 484 18.3016529083 0.0165289249271 27
13.8222570419 12.9082965851 3882 25.6913967133 1.12751162052 458
13.80975914 13.576051712 5861 22.5951194763 1.18375706673 618
292.512939453 134.514099121 1351 170.350845337 19.9985198975 461
0 0 0 0 0 0
0 0 0 0 0 0
0 60.9285697937 0 0 0 14
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
91 0 3 27.6666660309 0 0
0 0 0 0 0 0
337.833343506 224 6 29.8333339691 0 3
240.636367798 242.273681641 11 38.7272720337 0 95
0 22.4444446564 0 0 0 18
129 113.666664124 20 298.100006104 18.7000007629 3
4.5 0 2 126 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
235 3.5 1 574 17 2
164.142852783 0 7 167.428573608 11.2857141495 0
3 251 1 29 17 1
0 0 0 0 0 0
8 1 2 80 9.5 1
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.4600124359 8.14925384521 1563 27.9040298462 0 67
297.95614624 119.110221863 1892 162.470397949 21.8747348785 998
282.689453125 153.165512085 805 165.797515869 50.510559082 290
8.14066505432 5.875 1173 22.3793697357 0 72
8.66532802582 9.13827991486 5976 25.369310379 0.0008366800612 593
201.471435547 135.027359009 1943 354.311889648 29.4354095459 731
270.698730469 218.637252808 790 205.340499878 200.548095703 204
297.348602295 140.25604248 7355 266.674926758 36.7136650085 3886
267.598999023 146.615036011 3177 165.006607056 30.0805797577 1304
258.046936035 113.943183899 213 142.56338501 27.5492954254 88
225.14024353 156.475616455 328 167.323165894 87.6463394165 82
237.058898926 170.023101807 5433 170.378982544 36.6460533142 2381
9.93838882446 11.8813562393 844 26.9798583984 0 59
9.95047187805 10.7227725983 2544 29.3050308228 0.189465403557 202
5.2816901207 42 71 25.2112674713 0 3
302.232666016 210.744522095 1298 206.764251709 84.3821258545 274
92.2301559448 61.4236450195 756 179.752639771 51.1534385681 203
12.6919364929 10.2894906998 15948 19.2497501373 0.656634032726 1513
105.98966217 81.30418396 3868 182.741210938 29.6212520599 789
12.4094600677 11.0390386581 4186 17.9632110596 0.625179171562 333
110.502952576 91.302230835 5080 177.541931152 35.7070884705 1211
110.30305481 88.1347808838 2587 179.834945679 40.2748374939 460
104.613426208 69.0430297852 2980 176.608383179 39.2432899475 674
100.51033783 62.1376419067 1209 165.644332886 24.0488014221 356
13.1004047394 11.8447208405 2470 16.9449386597 1.14817810059 161
96.4804458618 60.354839325 179 162.128494263 25.603351593 93
0 0 0 0 0 0
85 146.399993896 6 157 22.6666660309 5
0 0 0 0 0 0
0 0 0 0 0 0
131.880004883 127.5 25 163.479995728 13.2399997711 4
250.972320557 199.75 289 178.757781982 14.7854671478 36
12.4382696152 9.09847450256 6172 25.8721637726 0.905055105686 721
8.55393028259 10.2727270126 547 19.6764163971 0 22
12.4482345581 10.2776613235 4163 26.7802066803 0.892385303974 479
12.8856983185 12.8995904922 5503 24.1084861755 0.625477015972 488
244.712585449 148.834945679 1430 168.283920288 27.1769237518 412
0 0 0 0 0 0
0 0 0 0 0 0
0 53.684211731 0 0 0 19
7.16666650772 0 6 16.3333339691 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
5 118 1 139 0 3
267.666656494 195.107147217 6 24.5 0 28
8 22.1499996185 1 6 0 20
56.9199981689 0 25 247.880004883 29.4400005341 0
37.5 0 2 297.5 4.5 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
44.2000007629 187.5 5 107.599998474 13.8000001907 2
0 0 0 0 0 0
11 0 2 851 133 0
8 0 1 100 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.9137086868 12.9473686218 1437 30.9777317047 0 57
238.497375488 119.799537659 1904 160.094543457 17.3697471619 868
205.200683594 130.228775024 882 166.428573608 21.9501132965 271
8.00082683563 4.94545459747 1210 23.64793396 0 55
8.14934158325 7.40761899948 5243 24.6767120361 0.195308029652 525
187.701782227 130.094345093 1794 331.68170166 27.3238563538 583
113.557945251 77.2178192139 975 233.855377197 48 101
207.148208618 109.040000916 7226 256.942840576 35.7684745789 2400
159.907363892 101.588157654 3303 170.551925659 25.8577060699 794
123.6796875 67.555557251 256 134.7109375 18.05078125 81
136.791183472 122.52381134 340 180.455886841 23 63
138.852218628 133.307632446 5278 174.859039307 26.2197799683 1440
8.97780895233 8.0625 721 28.9361991882 0 48
9.10474967957 5.68023252487 2253 27.7860622406 0 172
5.67692327499 8.5 65 26.9384613037 0 8
192.071975708 154.837356567 1181 212.614730835 16.7510585785 166
90.1863632202 44.664894104 660 172.74848938 35.5863647461 188
9.74760532379 8.00764083862 14513 20.5323505402 0.453042089939 1047
96.0847396851 64.9323806763 3611 178.502914429 35.891166687 769
9.69413280487 8.625 3835 19.0951766968 0.342894405127 224
104.988739014 72.0966644287 4528 179.972167969 34.2323303223 1200
90.9317703247 57.2987556458 2213 179.050613403 27.1174869537 482
94.5762252808 67.6660995483 2591 175.665374756 31.4654579163 584
84.7816848755 52.6186676025 1081 168.009246826 27.5337657928 375
10.1443195343 8.80582523346 2051 18.6699180603 0.34227207303 103
83.9642868042 27.328245163 168 183.291671753 28.4107151031 131
0 0 0 0 0 0
101.666664124 7 9 197.333328247 13.2222223282 1
0 0 0 0 0 0
0 0 0 0 0 0
67.6153869629 31.3333339691 13 220.153839111 64.9230804443 3
176.165390015 97.8260879517 260 208.50769043 18.757692337 23
9.86418247223 7.53832769394 5743 27.5352611542 0.344419300556 574
7.54008436203 6.75 474 20.5886077881 0 16
10.0244855881 7.88771915436 3594 27.9752368927 0.750973820686 285
10.5266542435 8.65025901794 4821 24.7166557312 0.528521060944 386
147.878875732 110.312278748 1453 168.060562134 16.0750179291 285
0 0 0 0 0 0
0 0 0 0 0 0
0 41.5384597778 0 0 0 13
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
14.0666666031 3 15 30.7999992371 0 2
0 0 0 0 0 0
55.8125 60.4545440674 48 29.3333339691 0 11
105.5 275.78225708 40 31.9249992371 0 124
14.9047622681 39.6111106873 21 19.8095245361 0 18
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
56.8499984741 18.6666660309 20 97.3000030518 11.8000001907 3
57.5238113403 31.25 21 113.142860413 19.047618866 4
70.0999984741 33.6666679382 10 80.8000030518 23.8999996185 3
47.1666679382 23 12 78.5 24.75 1
113 26.2000007629 2 301.5 16.5 5
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.0188827515 7.35294103622 1271 30.7663249969 0.732494115829 68
153.165817261 96.3394165039 1972 159.366119385 27.1460437775 548
136.114700317 103.871948242 898 163.878616333 40.7706031799 164
8.5068731308 3.140625 1164 22.4982814789 0 64
9.66800880432 11.8200292587 5714 23.9420719147 0.0838291943073 689
211.016387939 139.856933594 1953 322.380950928 34.3901672363 685
131.699508667 141.524276733 1015 234.049255371 38.5093612671 103
159.23248291 86.6679763794 8005 255.153152466 41.731918335 2295
128.374832153 80.4137954712 3583 168.515487671 24.566286087 638
109.956520081 72.1864395142 230 152.734786987 16.9782600403 59
102.539680481 73.5254211426 378 172.830688477 27.2142848969 59
117.851425171 119.286437988 6273 189.170898438 20.8436145782 1379
10.3408784866 13.7307691574 751 27.6924095154 0 52
10.3616724014 8.30232524872 2176 28.7398891449 0 258
6.88888883591 7.66666650772 63 31.5396823883 0 9
174.803359985 183.382110596 1190 211.794113159 20.3605041504 123
55.54139328 43.5 761 166.529571533 25.9119586945 142
10.4875040054 8.22619056702 15885 19.376203537 0.595719218254 1176
55.4644699097 48.8466682434 3856 180.039932251 26.9271259308 600
10.0963001251 8.69257926941 4081 17.9154624939 0.393530994654 283
61.3152084351 55.8286514282 5057 181.124191284 25.4020175934 712
56.4949073792 50.8834953308 2552 173.027435303 24.3593254089 309
58.3149185181 39.5917015076 3023 169.947738647 27.8154144287 458
51.5466918945 40.2901954651 1103 165.922943115 26.6636447906 255
10.4288244247 7.97222232819 2262 17.4725914001 0.432360738516 144
65.5 15.3599996567 180 157.838882446 29.2166671753 75
11 0 1 416 17 0
54.3333320618 125 9 182.777770996 13.5555553436 1
0 0 0 0 0 0
0 0 0 0 0 0
65.375 102.666664124 16 166.375 46 3
210.115829468 346.212127686 259 270.451751709 19.5675678253 33
10.5380811691 8.73721313477 6276 25.1183872223 0.774059891701 567
8.13216972351 21.6315784454 401 20.1845378876 0 19
10.3787355423 9.2515335083 3781 26.2509918213 0.620470762253 326
11.0573387146 10.6330270767 5110 23.2363986969 0.628375709057 436
108.529373169 86.4158859253 1498 169.998001099 39.916557312 214
0 0 0 0 0 0
0 0 0 0 0 0
0 45.7000007629 0 0 0 10
8 4 7 13.2857141495 0 2
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
572.285705566 227 7 33.7142868042 0 4
180.125 278.225006104 8 34.5 0 120
14 14.25 1 27 0 12
0 0 0 0 0 0
137.125 48.6666679382 8 140.75 20.75 3
0 0 0 0 0 0
86.5999984741 0 5 257.799987793 15.8000001907 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
48 0 1 298 17 0
2 0 1 259 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
11.5117816925 9.70689678192 1358 30.8726062775 0 58
108.139579773 74.6130447388 2264 163.914749146 27.924911499 460
108.075378418 110.617446899 1048 169.363555908 20.501909256 149
8.47364234924 5.83076906204 1252 22.5447292328 0 65
8.28831768036 7.47008562088 4939 24.5468711853 0.0949584916234 468
246.968048096 150.041213989 1815 334.128387451 56.1741027832 728
175.939849854 206.53125 981 228.531097412 42.6320075989 128
213.401290894 106.366401672 7167 265.621185303 34.3266372681 2631
156.070327759 99.8330993652 3199 163.20475769 23.6867771149 719
126.746543884 64.263885498 217 133.668197632 16.4884796143 72
130.376983643 123.033706665 565 156.145126343 17.8796463013 89
147.823272705 142.651535034 5647 185.168411255 21.8790512085 1432
8.7824678421 10.8571424484 616 28.9788951874 0 49
9.56950187683 5.8121547699 1928 27.2178421021 0.370850622654 181
6.1875 9.33333301544 80 21.8374996185 0 9
199.416519165 186.31199646 1126 210.702484131 22.6758441925 125
80.7982940674 77.8535003662 704 177.370742798 22.6335220337 157
10.3986978531 8.04386711121 13978 19.4472751617 0.46938046813 1117
96.7164993286 82.8583297729 3545 181.812698364 28.5811004639 720
10.1093711853 8.86046504974 3767 18.0947704315 0.276081770658 258
99.2699737549 76.2510528564 4330 175.707397461 26.7346420288 952
94.1591339111 78.7833786011 2256 175.117904663 32.4490242004 397
93.8635177612 60.9224281311 2601 175.810836792 29.6528263092 593
86.9274597168 56.4279823303 965 168.76890564 27.2393779755 243
10.9510412216 8.46017742157 1920 17.5828132629 0.840104162693 113
61.5370368958 41.4528312683 162 154.407409668 28.3086414337 106
0 3 0 0 0 1
141.5 103.666664124 10 187.699996948 24.8999996185 3
0 0 0 0 0 0
0 0 0 0 0 0
37.8333320618 52.5 12 211.75 9.25 2
224.346939087 181.230773926 294 192.816329956 23.9081630707 26
10.5389213562 7.95887422562 5023 24.9641647339 0.406330883503 462
8.38666629791 329.57144165 375 19.7840003967 0 21
10.7958946228 8.55000019073 3508 26.6282787323 0.670182466507 360
10.9730262756 8.84615421295 4597 23.2880134583 0.427017629147 364
137.175231934 96.7030563354 1284 161.911209106 23.8473510742 229
0 0 0 0 0 0
0 0 0 0 0 0
0 35.2727279663 0 0 0 11
5.5 0 2 18 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
111.400001526 490 5 27 0 2
201.857147217 270.772735596 7 25 0 110
0 63.2105255127 0 0 0 19
0 0 0 0 0 0
5 0 1 35 17 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
5.75 0 4 68.75 11.25 0
5.75 0 4 158 10.75 0
4.33333349228 0 3 158 11.3333330154 0
8.75 0 4 110.75 4.25 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10.8333330154 5.67391300201 1122 30.3057041168 0.106060609221 46
144.963531494 89.842010498 2002 159.072921753 20.9120883942 538
140.791717529 101.556388855 821 153.505477905 22.0353221893 133
8.35288143158 2.85714292526 989 23.850353241 0 35
9.0959405899 13.0308532715 4951 26.8895168304 0 551
224.275253296 163.190002441 2089 336.786010742 24.0148391724 800
100.469894409 100.344085693 1013 221.540969849 40.0769996643 93
227.712020874 115.650596619 7702 267.45715332 34.7469482422 2925
118.62878418 89.5180740356 3564 161.574920654 30.3549385071 581
87.7562179565 79.98412323 201 141.109451294 26.3034820557 63
93.0473098755 105.978019714 613 143.373565674 14.8368682861 91
100.740882874 115.255523682 7433 185.178390503 15.7566261292 1131
8.95766448975 15.1044778824 685 29.4087600708 0 67
10.0695037842 7.59793806076 2115 29.4075641632 0.0255319140851 194
5.82539701462 16.1666660309 63 22.3650798798 0 6
99.8619918823 88.9807662964 913 202.547637939 20.3055858612 52
122.057144165 76.4431838989 700 176.348571777 46.772857666 176
11.6408033371 10.0826950073 15337 19.1979522705 0.494099229574 1306
154.464538574 98.541847229 3468 183.383789063 46.0643005371 908
11.6570196152 11.1027393341 3939 17.8037567139 0.451891332865 292
157.241485596 86.3645782471 4170 175.824935913 36.676738739 1259
150.906265259 102.542442322 2219 175.998641968 35.1022987366 483
152.495147705 79.8147201538 2472 179.511322021 45.8094673157 788
135.280441284 83.6969680786 813 175.632232666 20.751537323 330
12.2184171677 11.0791368484 2161 16.8125858307 0.539102256298 139
134.089279175 55.8235282898 168 169.773803711 22.946428299 102
0 0 0 0 0 0
308.600006104 75 5 229.399993896 94.4000015259 1
0 0 0 0 0 0
0 0 0 0 0 0
139.5 155 14 248.071426392 33.1428565979 1
142.24609375 173.449996948 256 216.92578125 17.71875 20
11.9627885818 9.01344585419 5321 25.1430187225 0.823529422283 595
9.06297683716 18.8928565979 524 20.6221370697 0 28
12.0098295212 10.2572116852 3866 26.585100174 0.77237457037 416
12.1435337067 10.2942533493 5281 22.651391983 0.739632666111 435
101.280197144 93.7735824585 1399 161.884918213 28.9163684845 212
0 0 0 0 0 0
12.5882349014 6 17 21.3529415131 0 1
11.5757579803 37.7619056702 33 28.2424240112 0 21
16.4500007629 1 20 32.6500015259 18.7000007629 1
10.6000003815 10 5 35.2000007629 0 1
3 0 1 10 0 0
0 0 0 0 0 0
35.8800010681 55.1666679382 25 30.8400001526 0 6
66.8947372437 84.5172424316 57 40.0526313782 0 29
78.737701416 137.156860352 61 37.6557388306 0 51
27.1428565979 40.9473686218 42 35.3333320618 0 57
202 115.666664124 2 83.5 9 3
318.541656494 120.083335876 96 146.041671753 23.7291660309 48
123 322.5 1 441 44 2
0 0 0 0 0 0
350 158 12 133.666671753 9.25 2
323.111114502 180.399993896 9 203.555557251 62.3333320618 5
236.810348511 119 58 123.137931824 11.0862064362 44
222.357147217 84.0416641235 56 149.125 9.07142829895 24
275.136352539 122.800003052 22 156.5 10.8181819916 5
265.115386963 110.857139587 26 166.230773926 41.3076934814 14
303.307678223 54.5999984741 13 145.230773926 9.23076915741 5
332 60 1 605 0 2
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
13.2777776718 0 18 26.8888893127 0 0
11.3869762421 10.5138893127 1336 30.8929634094 0.0389221571386 72
104.700454712 69.0430831909 2200 151.857727051 36.7440910339 441
102.633110046 76.4892120361 894 157.552566528 26.5771808624 139
8.02959632874 6.76470565796 1115 24.8834075928 0.17847533524 51
Max Delay1 Flow In1 Flow Out1 Extn Out Calls1 Avg Extn Out Time1 % ACD Time1
108 132 116 3425 6.30890512466 9.29
942 105 105 234 121.358970642 32.51
2829 81 81 442 72.606338501 9.75
621 512 512 1072 77.1539154053 39.83
2385 253 254 793 45.4527130127 17.55
1290 14 14 18 13.6111106873 0.78
2733 22 22 98 48.6530609131 2.24
1254 409 411 1788 29.5822143555 14.62
85 0 0 524 1.30916035175 0.76
113 0 0 1723 1.92861282825 2.81
59 1 1 37 2.05405402184 0.07
1358 62 62 466 35.6523590088 22.11
563 40 40 159 59.364780426 2.59
117 1142 1143 13588 3.01332068443 16.5
851 222 222 1128 63.9796104431 16.96
107 265 264 3292 1.16859054565 2.44
973 247 263 1085 50.7898635864 17.28
773 142 142 508 58.6653556824 8.34
945 155 155 548 56.2408752441 9.65
852 61 61 250 54.0559997559 3.79
99 144 144 1775 1.1808450222 1.3
680 0 0 30 27.3666667938 0.68
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
1435 5 5 164 54.365852356 7.07
272 353 353 4306 1.30887138844 4.93
42 0 0 387 0.788113713264 0.39
103 273 273 2544 1.25864779949 3.21
112 309 309 4071 1.2947678566 5.11
3078 76 76 313 51.6070289612 5.77
0 0 0 0 0 0
15 0 0 5 0.800000011921 0.01
116 0 0 24 2.75 0.03
30 0 0 13 1.23076927662 0.02
35 0 0 3 1.33333337307 0
2 0 0 0 0 0
0 0 0 0 0 0
55 0 0 19 1.42105257511 0.03
681 0 0 51 1.11764705181 0.09
827 0 0 48 1.04166662693 0.09
57 0 0 31 0.774193525314 0.06
70 0 0 1 9 0.03
328 3 3 8 37.375 0.26
5 0 0 2 376 0.01
220 2 2 14 41.4285697937 0.25
145 0 0 1 78 0.08
64 0 0 2 9 0.04
294 0 0 11 4.09090900421 0.04
388 0 0 8 15.5 0.08
385 0 0 9 27.5555553436 0.05
220 0 0 4 29.5 0.06
130 0 0 3 1.33333337307 0.02
234 0 0 4 1.75 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
20 0 0 10 0.600000023842 0.01
55 35 35 1077 1.29340755939 1.46
2236 114 114 429 40.1072273254 8.9
1858 62 62 208 47.5336532593 4.45
100 0 44 960 1.11041665077 1.09
170 92 78 3565 6.54754543304 8.89
1181 58 58 274 108.20072937 32.62
968 89 89 405 63.995059967 10.06
733 336 336 1251 70.3125534058 40.64
1701 242 242 869 52.4718055725 17.06
1157 5 5 36 38.8333320618 0.77
1251 22 22 121 62.0826454163 1.68
1102 284 284 1820 34.4192314148 15.37
92 0 0 592 1.72804057598 0.98
165 0 0 1745 1.40630376339 3
33 4 4 61 2.75409841537 0.17
1473 52 52 553 36.2567825317 20.78
777 38 38 148 61.216217041 2.44
139 980 980 13404 3.31706953049 15.84
810 225 225 1302 57.7780342102 17.44
133 276 276 3470 1.09106624126 2.4
831 231 237 1162 48.8907051086 16.34
770 120 120 563 52.0106582642 8.34
767 132 132 599 51.3121871948 8.5
787 52 52 260 54.6423072815 3.78
105 147 147 2097 1.02956604958 1.5
602 0 0 17 65.5882339478 0.77
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
902 13 13 182 56.1538467407 5.32
129 374 374 4965 1.10896277428 5.27
139 0 0 502 1.06175303459 0.49
124 234 234 2846 1.36683058739 3.3
148 258 258 4185 1.1041816473 5.28
1478 95 95 308 52.1201286316 6.63
47 0 0 9 0.888888895512 0.01
4 0 0 0 0 0
173 0 0 1 1 0
24 0 0 18 0.666666686535 0.02
0 0 0 0 0 0
0 0 0 0 0 0
1352 0 0 0 0 0
0 0 0 0 0 0
1254 0 0 3 0.666666686535 0.01
4093 0 0 5 1.79999995232 0.01
78 0 0 0 0 0
70 0 0 3 1 0.04
12 0 0 1 2 0.01
10 0 0 0 0 0.01
10 0 0 3 44.6666679382 0.04
66 0 0 2 28.5 0.01
0 0 0 0 0 0
0 0 0 0 0 0
10 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
56 0 0 0 0 0
70 13 13 1131 1.82051277161 1.6
1356 136 136 423 41.7706871033 8.42
1486 53 53 227 60.1674003601 4.46
66 0 51 1149 1.63707566261 1.31
190 45 39 3284 5.40194892883 10.06
1779 63 63 184 91.646736145 38.62
4101 76 76 300 63.7966651917 10.1
1216 264 264 1220 78.7688522339 42.38
1966 144 145 742 48.556602478 16.23
1135 8 8 33 27.3636360168 0.67
1575 10 10 102 99.8823547363 1.78
1742 212 212 1917 32.6317176819 14.71
118 0 0 638 1.89028215408 1.3
112 0 0 1608 1.6623134613 3.46
72 1 1 77 1.80519485474 0.2
1876 12 12 477 46.1362686157 25.4
621 38 38 154 58.1038970947 2.65
134 1364 1370 13485 2.698554039 17.09
753 223 223 1272 68.5872650146 18.19
118 365 359 3369 1.03472840786 2.53
722 237 249 1075 59.3944168091 19.18
810 143 143 517 52.7098655701 9.62
706 153 154 606 57.4108924866 10.14
670 62 62 234 62.0854682922 4.34
106 175 175 1788 0.779642045498 1.35
623 0 0 30 66.1666641235 0.74
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
2 0 0 0 0 0
1076 6 6 193 77.4300537109 11.33
126 508 508 4588 0.883391439915 5.36
78 0 0 485 1.07010304928 0.63
129 318 318 2862 1.05904960632 3.58
133 407 407 4301 0.892350614071 5.67
1820 54 54 299 57.0334434509 5.56
13 0 0 3 1 0
5 0 0 1 1 0
88 0 0 1 1 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
476 0 0 0 0 0
2757 0 0 5 3 0.01
168 0 0 0 0 0
0 0 0 0 0 0
174 0 0 4 12.5 0.02
0 0 0 0 0 0
148 0 0 4 2.25 0.03
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
3 0 0 0 0 0
27 0 0 0 0 0
0 0 0 0 0 0
10 0 0 1 4 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
3 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
66 11 11 1060 1.98301887512 2
1997 72 72 431 41.6426925659 8.47
1502 34 34 201 88.1144256592 4.57
46 0 87 1006 1.19781315327 1.55
94 61 55 3487 7.60395765305 9.23
1168 91 91 301 136.644515991 32.79
2367 66 66 328 48.1310958862 8.57
1267 395 395 1277 74.482383728 44.04
2026 148 149 873 54.4066429138 13.58
1681 11 11 29 30.8275871277 0.58
1776 15 15 118 84.6525421143 1.45
1510 237 238 1962 29.5769615173 14.26
228 0 0 575 1.60869562626 0.92
290 0 0 1701 1.85008823872 2.76
40 3 3 85 1.47058820724 0.17
2570 21 21 500 56.0219993591 10.03
712 49 49 185 76.1243209839 2.91
157 1033 1042 14677 2.81399464607 15.61
795 202 202 1274 65.4183654785 18.29
149 286 280 3913 1.10247886181 2.68
807 272 282 1140 52.4561386108 18.19
692 136 136 546 56.9578742981 9.9
779 148 148 615 58.0243911743 10.73
809 77 77 251 61.7888450623 4.42
140 140 140 2032 0.807578742504 1.55
487 0 0 32 36.75 0.8
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
13 0 0 0 0 0
1187 7 7 191 52.5654449463 7.8
136 391 391 5109 1.03444898129 5.67
168 0 0 459 1.16775596142 0.44
150 275 275 3137 1.10965895653 3.81
153 281 281 4646 0.923159718513 5.74
1677 41 41 308 54.1038970947 5.67
0 0 0 0 0 0
0 0 0 0 0 0
180 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
12 0 0 1 1 0
0 0 0 0 0 0
1654 0 0 3 0.333333343267 0
1053 0 0 5 1 0.01
87 0 0 0 0 0
0 0 0 0 0 0
12 0 0 0 0 0.03
0 0 0 0 0 0
7 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
9 0 0 1 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
77 15 15 1107 2.21499538422 1.52
1730 54 54 391 40.920715332 7.89
2003 25 25 228 58.3245620728 4.34
66 0 50 1005 1.27562189102 1.18
326 75 73 3670 9.54005432129 10.72
1446 60 60 368 138.83152771 30.83
2079 50 50 277 50.5776176453 9.5
1070 347 348 1257 69.7311096191 39.71
1100 166 167 952 45.2331924438 12.26
694 10 10 51 33.764705658 0.85
773 9 9 130 83.9615402222 1.38
683 297 298 1943 30.9119911194 12.24
184 0 0 596 2.15100669861 1.06
309 0 0 1879 1.43427360058 3.36
70 2 2 61 2.95081973076 0.13
1151 29 29 592 42.1790542603 19.55
650 33 33 183 68.5027313232 2.5
165 1172 1174 14357 2.37277984619 14.05
740 232 232 1258 59.7472190857 20.52
157 322 320 3725 0.971006691456 2.35
909 230 243 1052 52.4296569824 18.43
865 129 129 514 64.445526123 9.4
763 171 171 686 49.8921279907 10.9
710 57 57 214 57.3785057068 4.14
164 185 185 2058 1.11807584763 1.54
469 0 0 40 56.4500007629 0.8
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
1085 4 4 174 77.3563232422 8.42
156 437 437 5053 0.97031468153 4.86
79 0 0 446 0.910313904285 0.54
121 300 300 3374 1.25874328613 3.91
171 396 396 4691 0.966105282307 5.98
737 56 56 360 51.1027793884 5.38
30 0 0 7 1.28571426868 0.01
0 0 0 0 0 0
114 0 0 2 1.5 0
5 0 0 1 0 0
4 0 0 1 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
994 0 0 4 0.5 0.01
1181 0 0 5 1.39999997616 0.01
131 0 0 0 0 0
0 0 0 0 0 0
310 1 0 1 2 0.03
0 0 0 0 0 0
293 1 1 4 40.5 0.09
56 0 0 1 0 0.01
0 0 0 0 0 0
0 0 0 0 0 0
10 0 0 0 0 0.01
7 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
3 0 0 1 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
14 0 0 0 0 0
355 20 20 1267 1.37884771824 1.86
920 65 65 482 45.7800827026 7.36
910 32 32 230 44.5391311646 3.72
63 0 90 1048 1.38645040989 1.38
121 91 84 3652 8.65936470032 11.57
1020 36 36 363 124.922866821 31.55
3872 50 50 282 35.8865242004 11.62
940 348 348 1261 65.3298950195 36.4
1434 167 167 788 48.4454307556 12.49
1307 11 11 38 21.4736843109 0.68
702 13 13 129 67.4418640137 1.61
1256 283 283 1901 32.2209358215 16.28
63 0 0 677 1.66469717026 1.12
155 0 0 1712 1.54731309414 2.96
57 1 1 63 2.57142853737 0.12
1650 17 17 633 43.7077407837 21.36
1099 37 37 181 69.2596664429 2.9
166 1047 1053 14759 2.25584387779 15.13
1089 178 178 1160 61.9362068176 18.81
176 299 293 3823 0.90714097023 2.52
1019 213 224 1044 59.4904212952 19.24
1046 118 118 500 58.8460006714 10
1095 125 125 650 52.9123077393 11.51
992 45 45 229 59.8733634949 4.29
100 132 132 1808 0.834623873234 1.18
707 0 1 19 74.2631607056 0.56
0 0 0 0 0 0
330 0 0 0 0 0.01
0 0 0 0 0 0
0 0 0 0 0 0
423 0 0 0 0 0.05
1525 9 9 198 57.8333320618 9.8
173 462 462 5394 1.01983690262 5.29
114 0 0 354 0.968926548958 0.43
125 251 251 3224 1.27636480331 3.53
171 301 301 4398 0.918599367142 5.61
1536 56 56 385 48.4831161499 5.41
0 0 0 0 0 0
0 0 0 0 0 0
109 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
1495 0 0 1 0 0
1620 0 0 9 1.22222220898 0.02
40 0 0 0 0 0
342 0 0 0 0 0.01
320 0 0 2 1 0.01
0 0 0 0 0 0
364 0 0 0 0 0.01
619 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 0 0 0 0
5 0 0 0 0 0
0 0 0 0 0 0
4 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
503 19 19 1206 1.15671646595 1.76
1406 72 72 492 44.5 7.67
1311 35 35 231 55.6839828491 3.76
80 0 61 1089 1.13865935802 1.39
310 99 86 3471 7.75194454193 11.05
1141 38 38 324 110.805557251 26.89
2039 29 31 287 47.2961654663 13.19
894 293 295 1043 68.0517730713 41.09
1326 100 107 725 56.4303436279 13.69
734 7 7 37 49.8108100891 0.75
935 12 12 163 79.049079895 1.72
1246 190 192 1807 34.6795806885 19.22
94 0 0 580 0.989655196667 1.09
239 0 0 1797 2.25264334679 3.6
19 1 1 39 0.794871807098 0.12
1316 11 12 543 41.2541427612 21.51
899 40 40 189 63.4021148682 2.72
133 870 872 13648 2.41463947296 17.57
1243 206 206 1167 60.9965705872 18.24
121 203 201 3323 0.896780014038 2.48
1276 226 231 1059 56.5845146179 19.5
1007 139 140 479 51.7828826904 9.64
1199 147 147 647 59.0278205872 10.83
816 55 55 291 53.8281784058 4.65
133 103 103 1922 0.802289307117 1.35
724 0 1 56 54.1964302063 0.65
0 0 0 0 0 0
419 0 0 1 43 0.04
0 0 0 0 0 0
0 0 0 0 0 0
570 0 0 0 0 0.03
952 4 4 186 62.2204284668 7.66
129 308 308 4636 0.914150118828 5.15
114 0 0 358 0.835195541382 0.56
114 213 213 3172 1.08575034142 3.89
192 224 226 4119 0.883709609509 5.25
1031 38 40 349 49.7535820007 5.78
0 0 0 0 0 0
0 0 0 0 0 0
177 0 0 0 0 0
16 0 0 3 19 0.01
0 0 0 0 0 0
0 0 0 0 0 0
1 0 0 0 0 0
0 0 0 0 0 0
917 0 0 1 1 0
1351 0 0 6 0.833333313465 0.01
78 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
6 0 0 0 0 0.01
5 0 0 1 22 0
8 0 0 0 0 0
0 0 0 0 0 0
9 0 0 1 325 0.01
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
179 21 21 1125 1.12711107731 1.94
1580 52 57 421 50.7980995178 7.68
1155 19 20 211 63.4312782288 3.62
71 0 95 937 0.862326562405 1.45
183 114 108 3957 9.52742004395 11.91
1180 36 36 306 102.630722046 31.54
2678 14 14 233 56.6437759399 13.89
1591 279 279 1154 68.4055480957 45.11
1365 63 63 706 53.5991516113 12.68
1047 4 4 27 13.4814815521 0.55
1011 11 11 139 101.496406555 1.33
1495 186 186 1866 49.8076095581 17.98
118 0 0 606 1.28547859192 1.18
101 0 0 2057 1.46524059772 3.61
38 3 3 32 1.75 0.07
1632 6 6 603 45.9203987122 17.13
983 48 48 200 66.2249984741 2.87
242 1381 1387 15114 2.11439728737 15.46
1083 271 271 1595 70.5824432373 19.33
240 391 386 3708 0.891046404839 2.46
1170 375 394 1408 59.1654815674 20.22
973 175 175 750 61.5986671448 10.27
1013 199 199 851 60.0705070496 11.32
830 76 76 307 69.0814361572 4.86
153 171 171 1962 0.861875653267 1.39
890 0 0 54 97.796295166 0.78
0 0 0 0 0 0
331 0 0 0 0 0.02
0 0 0 0 0 0
0 0 0 0 0 0
642 0 0 2 24.5 0.12
1310 0 0 231 64.1385269165 5.72
209 531 531 5329 0.869581520557 5.03
145 0 0 396 0.671717166901 0.47
241 342 342 3340 1.12275445461 3.68
217 509 509 5126 0.746000766754 4.93
1279 17 18 423 59.8345146179 5.71
0 0 0 0 0 0
0 0 0 0 0 0
121 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
203 0 0 2 0 0.01
0 0 0 0 0 0
1248 0 0 6 0.833333313465 0.01
3501 0 0 11 2.36363625526 0.02
75 0 0 0 0 0
558 3 3 8 61.375 0.12
6 0 0 0 0 0.01
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
235 0 0 0 0 0.01
352 0 0 0 0 0.01
251 0 0 1 1 0
0 0 0 0 0 0
13 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
132 28 28 1488 1.54771506786 2.29
1394 47 47 407 55.5282554626 8.08
1197 23 23 211 63.0663490295 3.96
98 0 99 1025 0.929756104946 1.38
271 99 92 3900 7.15025663376 11
1505 25 38 277 118.119132996 30.22
3011 27 27 289 61.6124572754 14.85
1962 324 495 1104 97.459236145 48.22
1822 71 71 692 44.3367042542 14.64
1254 8 8 34 60.8235282898 0.64
1372 5 5 81 44.9506187439 1.39
1662 133 134 1788 49.3551445007 17.71
260 0 0 623 1.32905292511 1.09
305 0 0 1950 1.78102564812 3.6
114 2 2 27 1.7037037611 0.09
1638 8 8 570 58.8263168335 24.58
938 64 64 231 71.0519485474 3.25
137 974 981 14961 2.95561790466 15.72
1181 288 288 1360 70.377204895 17.79
120 281 274 3764 0.919234871864 2.66
998 369 388 1393 54.8643226624 20.11
1088 181 181 669 66.2077713013 10.58
1082 262 262 828 57.1847839355 11.94
1031 85 85 326 52.9969329834 4.26
103 160 160 2308 0.659445405006 1.63
892 0 0 93 52.4301071167 0.82
0 0 0 0 0 0
369 0 0 0 0 0.02
0 0 0 0 0 0
0 0 0 0 0 0
576 0 0 6 13.6666669846 0.08
1804 2 2 260 74.138458252 4.16
116 408 408 5155 1.03064990044 5.65
164 0 0 407 1.02211296558 0.52
107 254 254 3584 1.18694198132 4.21
1233 336 337 4792 0.998121857643 4.98
1393 29 29 429 49.2610740662 4.75
0 0 0 0 0 0
0 0 0 0 0 0
121 0 0 0 0 0
12 0 0 6 0.833333313465 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
153 0 0 1 0 0.01
1137 0 0 6 1.16666662693 0.01
85 0 0 0 0 0
264 3 3 11 33.5454559326 0.13
68 0 0 1 1 0.01
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
231 0 0 1 0 0.01
0 0 0 0 0 0
11 0 0 2 152.5 0.02
8 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
176 23 23 1346 1.93610703945 2.13
1693 53 53 416 38.6009597778 6.59
1220 14 14 185 64.42162323 2.99
35 0 114 1025 1.0341463089 1.37
174 104 91 3392 6.87912750244 8.72
1642 33 50 305 123.708198547 28.04
1065 33 33 304 52.0953941345 8.98
1631 374 514 1169 88.517539978 46.65
1338 72 72 858 55.5431251526 12.15
916 2 2 46 42.2826080322 0.69
834 8 8 98 36.6122436523 1.21
1493 116 116 1795 43.6217269897 18.07
119 0 0 545 3.01284408569 0.98
132 0 0 1734 2.12802767754 2.94
26 0 0 34 5.67647075653 0.08
1997 18 18 461 53.0216903687 15.27
816 39 39 200 61.2050018311 2.5
153 1109 1111 13727 2.51365923882 14.52
862 256 256 1434 67.2308197021 16.78
163 281 280 3363 1.05471301079 2.25
1029 277 292 1151 58.3927001953 17.63
821 140 140 531 63.2335205078 8.29
915 166 166 767 62.5345497131 9.77
807 63 63 275 59.1636352539 3.84
98 166 166 1887 0.885532617569 1.24
584 0 0 90 55.5999984741 0.78
0 0 0 0 0 0
347 0 0 1 42 0.03
0 0 0 0 0 0
0 0 0 0 0 0
222 0 0 1 1 0.07
1059 4 4 185 83.8810806274 5.07
161 476 476 4761 1.29195547104 4.84
74 0 0 390 1 0.46
84 289 289 3024 2.09986782074 3.29
165 394 394 4108 1.34615385532 3.87
1191 27 27 420 50.6952362061 4.75
0 0 0 0 0 0
0 0 0 0 0 0
92 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
45 0 0 9 1.55555558205 0.03
0 0 0 0 0 0
952 0 0 28 1.21428573132 0.07
4295 0 0 33 1.84848487377 0.06
109 0 0 7 4.57142877579 0.02
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
150 0 0 5 77.4000015259 0.02
154 0 0 5 27 0.03
170 0 0 4 2 0.01
158 0 0 3 0.333333343267 0.01
113 0 0 0 0 0.01
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
95 19 19 1181 1.73327684402 1.88
1187 38 38 404 47.4678230286 6.96
1195 15 15 203 54.689655304 3.46
80 0 74 987 1.57852077484 1.23
426 119 111 3525 4.71801424026 9.69
1633 46 61 336 140.863098145 27.41
1181 45 45 388 50.9922676086 12.35
1211 515 597 1114 82.7315979004 43.7
1066 63 63 999 51.3433418274 12.39
643 3 3 38 66 0.65
863 5 5 93 52.8924713135 1.43
1863 181 181 1962 36.8567771912 22.06
182 0 0 574 1.65156793594 1.05
163 0 0 1676 1.74045348167 3.15
43 1 1 43 4.25581407547 0.1
2341 38 38 544 52.6948547363 13.5
705 52 52 255 66.850982666 2.61
107 1621 1610 14673 2.7479724884 13.74
621 293 293 1380 63.9702911377 16.89
93 406 417 3562 1.06288599968 2.08
726 308 327 1303 50.9378356934 18.57
629 184 184 633 47.8341217041 8.96
682 237 237 910 52.2868118286 10.65
551 76 76 295 49.2271194458 3.77
84 210 210 2032 0.995078742504 1.15
687 0 1 57 87.4736862183 0.74
11 0 0 3 25 0.01
260 0 0 0 0 0.03
0 0 0 0 0 0
0 0 0 0 0 0
490 0 0 1 0 0.06
1797 13 13 113 43.5929222107 6.73
213 697 697 5212 1.47774362564 4.52
151 0 0 330 0.99696969986 0.41
104 362 362 3081 1.73255431652 2.89
594 532 535 4427 1.58662748337 3.47
850 30 30 429 58.0676002502 5.6
0 0 0 0 0 0
0 0 0 0 0 0
80 0 0 0 0 0
18 0 0 4 3.5 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
1350 0 0 5 0.40000000596 0.01
4957 0 0 6 1 0.01
28 0 0 1 1 0
0 0 0 0 0 0
268 0 0 2 61 0.02
0 0 0 0 0 0
132 1 1 2 106.5 0.02
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
48 0 0 1 76 0
2 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
250 38 38 1295 1.80077219009 2.11
881 38 38 430 41.7744178772 7.14
1030 16 16 230 51.9260864258 3.44
59 0 128 1065 1.57183098793 1.42
202 147 140 3053 4.37176561356 9.03
1986 47 92 351 151.994308472 36.53
1818 25 25 456 54.6732444763 15.78
1656 467 587 1044 82.6657104492 48.56
1183 54 54 884 62.9140281677 15.75
810 4 4 37 38.8108100891 0.79
885 6 6 191 51.5287971497 2.57
1423 142 142 1823 36.0120697021 26.6
163 0 0 477 2.25157237053 0.91
146 0 0 1464 1.39549183846 2.71
25 4 4 32 1.21875 0.09
1562 19 19 468 53.8675231934 14.26
884 70 70 205 59.7317085266 2.96
90 1485 1486 12831 3.00428652763 14.18
937 265 265 1307 67.0130081177 17.95
83 406 405 3324 1.25180506706 2.25
940 318 330 1076 49.023235321 18.45
863 120 120 623 59.1155700684 9.84
891 170 170 829 54.2412528992 11.23
794 77 77 235 48.3787231445 3.97
100 193 193 1730 0.849132955074 1.18
568 0 0 71 50.5492973328 0.79
3 0 0 0 0 0
753 0 0 4 41.75 0.04
0 0 0 0 0 0
0 0 0 0 0 0
139 0 0 0 0 0.06
1917 8 8 175 34.8971443176 5.25
93 576 576 4247 1.30751121044 4.13
2588 0 0 291 0.93814432621 0.38
73 396 396 2854 1.7869656086 3.21
79 505 505 3926 1.29954147339 3.65
1056 23 23 293 47.2969284058 5.71
0 0 0 0 0 0
0 0 0 0 0 0
122 0 0 0 0 0
7 0 0 1 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
965 0 0 5 0.800000011921 0.01
3273 0 0 6 1.16666662693 0.01
756 0 0 0 0 0
0 0 0 0 0 0
5 0 0 1 1 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
10 0 0 3 3.33333325386 0
8 0 0 0 0 0.01
5 0 0 1 0 0
16 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
164 33 33 1047 1.63228273392 1.74
1122 30 30 431 49.9976806641 8.62
1128 8 8 159 61.2704391479 3.45
66 0 68 860 1.76860463619 1.2
517 98 94 3352 6.33651542664 9.6
1807 41 66 397 132.730484009 33.33
860 19 19 496 66.5221786499 12.44
1891 371 533 1184 71.9881744385 43.49
1077 80 81 945 58.1640205383 17.63
1041 4 4 34 96.1176452637 0.78
791 8 8 201 52.0199012756 2.72
1109 174 176 2489 32.3037376404 27.5
196 0 0 467 2.14561033249 1.02
249 0 0 1656 2.12077283859 3.15
55 1 1 32 1.25 0.07
1114 17 17 480 63.96875 8.61
1264 33 33 201 61.7661705017 3.55
110 1985 1989 14189 2.81753468513 13.12
1514 166 166 1318 69.4264068604 20.12
98 559 555 3432 1.07750582695 2.04
1439 213 220 1165 53.0669517517 19.88
1360 84 84 580 56.5655174255 10.69
1321 123 123 820 53.2024383545 12.69
1165 35 35 218 53.7339439392 3.66
95 291 291 1945 1.001542449 1.18
917 0 0 41 61.9024391174 0.85
0 0 0 0 0 0
666 0 0 1 0 0.04
0 0 0 0 0 0
0 0 0 0 0 0
656 0 0 0 0 0.09
979 5 5 187 48.3957214355 5
106 771 771 4531 1.34672260284 3.93
175 0 0 409 1.07090461254 0.55
101 547 547 3221 2.04004979134 3.34
119 678 678 4432 1.45780682564 3.9
953 33 33 324 54.194442749 6.16
0 0 0 0 0 0
31 0 0 11 1.18181812763 0.01
143 0 0 21 0.666666686535 0.03
35 0 0 18 1.16666662693 0.03
23 0 0 4 1.25 0.01
3 0 0 1 0 0
0 0 0 0 0 0
114 0 0 22 1.04545450211 0.03
1626 0 0 43 1.20930230618 0.12
1495 0 0 53 3.20754718781 0.12
319 0 0 31 1.48387098312 0.08
397 0 0 0 0 0
642 1 0 8 26.875 0.37
432 0 0 0 0 0.01
0 0 0 0 0 0
598 0 0 1 0 0.04
513 0 0 0 0 0.05
480 0 0 24 14.75 0.06
441 0 0 15 4.19999980927 0.07
476 0 0 5 10.6000003815 0.04
461 0 0 7 38.7142868042 0.04
485 0 0 4 19 0.02
332 0 0 0 0 0.02
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
41 0 0 16 0.75 0.02
249 32 32 1230 1.72439026833 2.09
937 40 40 465 43.7483863831 9.57
998 16 16 168 49.6607131958 3.8
69 0 93 931 1.67346942425 1.41
% Ans Calls1
91.24
79.08
83.92
84.9
74.7
76.89
77.94
82.86
92.96
91.82
94.67
84.82
81.11
83.46
82.08
56.21
82.3
83.6
81.56
79
89.02
72.34
0
0
0
0
0
88.28
85.57
96.03
84.68
86.55
75.87
0
77.78
69.57
89.47
100
100
0
88.89
86.96
56.36
61.04
85.71
76.24
100
76.47
93.75
76.92
71.74
87.72
75.86
79.41
78.57
100
0
0
0
0
0
91.67
92.59
73.96
78.55
91.95
92.09
79.55
84.09
84.99
73.5
73.09
78.48
81.33
94.42
91.3
91.61
84.14
83.94
83.79
83.78
56.35
85.27
86.34
82.17
82.64
89.8
69.7
0
0
0
0
0
82.53
86.05
97.52
86.06
87.79
75.8
100
100
8.33
100
0
0
0
0
44.44
1.42
0
100
100
100
90
100
0
0
100
0
0
100
0
0
0
0
0
0
50
93.97
70.23
74.75
91.64
90.96
74.04
80.34
80.75
69.93
63.9
78.89
74.79
94.24
90.18
91.78
88.07
77.6
79.79
79.28
45.38
78.32
81.06
78.09
75.26
86.01
64.85
0
0
0
0
0
89.96
82.91
97.67
82.81
84.52
74.24
100
100
6.67
0
0
0
0
0
0
2.52
0
0
100
0
100
0
0
0
100
100
0
100
0
0
0
0
0
0
0
95.01
68.18
74.22
88.58
91.87
75.78
85.74
76.76
75.99
65.67
79.84
75.61
95.13
94.29
92.26
88.32
79.63
81.51
80
47.62
79.35
82.44
78.81
75.03
89.12
67.55
0
0
0
0
100
92.55
85.72
98.01
84.32
86.01
78.73
0
0
0
0
0
0
100
0
60
15.38
0
0
100
0
100
0
0
0
100
0
0
0
0
0
0
0
0
0
0
93.74
71.41
80.62
91.05
91.04
79.22
82.24
80.19
86.23
87.07
88.17
86.05
93.91
92.27
88.79
90.61
83.18
82.11
81.54
50.92
81.52
83.97
79.91
79.02
88.06
69.35
0
0
0
0
0
93.38
85.37
95.42
84.11
85.48
88.3
75
0
20.83
100
100
0
0
0
57.14
17.65
0
0
100
0
82.35
100
0
0
100
100
0
0
100
0
0
0
0
0
33.33
93.7
84.07
88.72
87.92
90.4
80.99
83.21
86.6
81.91
77.37
83.17
82.86
94.36
92.41
94.9
89.4
75.22
82.52
76.47
48.52
74.16
77.85
74.51
69.39
88.08
58.44
0
50
0
0
72.73
90.31
83.85
95.08
85.71
86.16
83.03
0
0
0
0
0
0
0
0
16.67
12.79
0
66.67
75
0
100
100
0
0
100
100
0
100
0
0
0
0
0
0
0
94.57
78.52
82.76
91.62
87.83
82.73
81.4
82.66
72.96
66.01
84.43
75.53
91.7
92.34
88.89
88.89
75.09
82.11
78.34
45.18
77.9
80
78.26
73.86
90.09
61.97
0
88.89
0
0
64.29
92.17
84.62
96.64
86.56
86.71
80.43
0
0
0
100
0
0
0
0
14.29
28.57
0
0
0
0
0
0
0
100
100
100
0
100
0
0
0
0
0
0
0
94.56
72.64
78.96
87.23
88.62
77.79
74.24
70.38
65.57
57.52
74.94
66.5
93.6
92.88
91.78
86.5
76.48
78.77
76.97
42.32
75.75
79.93
76.47
71.54
85.8
64.6
0
62.5
0
0
86.67
91.57
82.63
94.72
82.91
83.87
73.83
0
0
0
0
0
0
100
0
66.67
10.38
0
76.92
100
0
0
0
0
33.33
100
50
0
66.67
0
0
0
0
0
0
0
94.27
64.42
72
87.28
89.72
71.64
77.38
62.67
69.79
68.93
79.04
68.36
93.47
92.64
93.42
82.15
73.9
81.32
78.22
44.77
76.06
80.14
76.1
73.27
88.5
65.81
0
54.55
0
0
86.21
88.38
84.54
96.13
85.03
86.96
76.43
0
0
0
100
0
0
0
0
25
17.65
4.76
89.29
100
0
0
0
0
0
71.43
0
100
100
0
0
0
0
0
0
0
94.73
67.4
75.58
87.74
89.49
73.92
87.92
71.26
79.23
75.52
82.73
77.23
93.76
92.91
89.04
86.52
74.41
84.49
77.89
61.84
75.22
78.06
77.55
71.17
88.41
56.19
0
90
0
0
81.25
90.59
84.54
96.73
86.23
86.07
82.32
0
0
0
0
0
0
88.24
0
81.36
24.39
53.85
0
0
0
0
0
0
86.96
84
76.92
92.31
28.57
0
0
0
0
0
0
0
93.59
77.09
83.38
89.4
87.72
72.36
87.27
73.46
83.64
78.77
85.52
80.08
93.52
89.4
86.3
88.08
79.69
82.83
81.2
60.21
82.96
83.81
81.31
76.92
86.47
70.31
100
90
0
0
84.21
84.92
83.24
95.48
84.61
84.03
85.99
0
0
0
77.78
0
0
0
0
63.64
6.25
7.69
0
72.73
0
83.33
0
0
0
0
100
100
0
0
0
0
0
0
0
0
93.4
81.97
86.4
86.64
89.04
68.88
86.51
69.01
80.54
74.06
85.61
78.2
92.63
91.42
86.02
88.66
75.62
82.21
78.26
62.22
77.16
81.36
77.32
75.1
86.25
60.45
0
76.92
0
0
85.71
89.63
82.87
94.7
82.27
84.1
83.59
0
0
0
100
0
0
0
0
71.43
5.98
0
0
100
0
0
0
0
0
100
100
100
100
0
0
0
0
0
0
0
93.42
77.9
85.34
90.57
88.47
70.69
90.04
69.01
84.34
75
86.1
85.05
91.09
91.6
90
92.97
77.01
79.46
76.35
54.66
73.82
79.65
73.07
69.02
83.4
62.22
0
83.33
0
0
93.33
91.1
79.57
94.93
80.06
82.59
85.1
0
94.44
61.11
95.24
83.33
100
0
80.65
66.28
54.46
42.42
40
66.67
33.33
0
85.71
64.29
56.86
70
81.48
65
72.22
33.33
0
0
0
0
0
100
92.78
82.06
85.22
88.56
This shape represents a slicer. Slicers are
supported in Excel 2010 or later. Market
Laredo Call Center
If the shape was modified in an earlier
version of Excel, or if the workbook was
saved in Excel 2003 or earlier, the slicer
cannot be used.

supported in Excel 2010 or later.

cannot be used.
Timeline: Works in Excel 2013 or higher. Do not move
or resize.
Data
Sum - ACD Calls Sum - Aban Calls 697,284
665,689 85,653
Laredo - In
616,89
Answered AC
% Answered
% Abandoned
Answered ACD Calls Abandoned Calls
616,894 80,390
88% 12%
Laredo - Inbound and Abandoned Calls 2019
12%
80,390
616,894
88%
Call Centers Answered ACD Call% Answered ACD CallsAbandoned Calls % Abandoned Calls
San Antonio Call Cent 458994 83% 92769 17%
Laredo Call Center 616894 88% 80390 12%
Laredo - Inbound and Abandoned Calls 2019
616,894 17%
80,390
83%
Laredo Call Center

% Answered ACD Calls Linear (% Answered ACD Calls)
% Abandoned Calls
7.67376539370568
Calls
)
This shape represents a slicer. Slicers are Data
supported in Excel 2010 or later. Date Sum - ACD Calls
12/1/2018 86,800
If the shape was modified in an earlier 1/1/2019 90,017
saved in Excel 2003 or earlier, the slicer 2/1/2019 85,865
cannot be used. 3/1/2019 92,433
4/1/2019 93,687
5/1/2019 90,931
6/1/2019 85,366
7/1/2019 93,438
8/1/2019 92,852
9/1/2019 85,747
10/1/2019 93,402
11/1/2019 82,575
12/1/2019 89,575
If the shape was modified in an earlier Laredo Call Centers - ACD V

cannot be used.
14,542 1
This shape represents a 11,721
10,681 14,639
slicer. Slicers are supported
in Excel 2010 or later.
If the shape was modified in

an earlier version of Excel,
or if the workbook was
saved in Excel 2003 or
earlier, the slicer cannot be
used. 90,017 92,433 9
86,800 85,865
Date 12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/

Date Answered ACD Call
Sum - Aban Calls Date Sum - ACD Calls
10,681 Dec-18 86,800
11,721 Jan-19 90,017
14,639 Feb-19 85,865
14,542 Mar-19 92,433
11,341 Apr-19 93,687
12,726 May-19 90,931
13,706 Jun-19 85,366
19,606 Jul-19 93,438
19,090 Aug-19 92,852
14,085 Sep-19 85,747
12,985 Oct-19 93,402
13,649 Nov-19 82,575
15,069
Call Centers - ACD Volume vs Abandoned Calls by month (Dec '18 - Dec '19)
19,606 19,090
14,542 11,341 12,985
12,726
639 13,706 14,085
13,649
92,433 93,687 90,931 93,438 92,852 93,402

865 85,366 85,747 82,575
2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019
Data Column D
Abandoned Calls Total
Sum - Aban Calls 54,058
10,681 97,481
11,721 101,738
14,639 100,504
14,542 106,975
11,341 105,028
12,726 103,657
13,706 99,072
19,606 113,044
19,090 111,942
14,085 99,832 Laredo Call Centers - AC
12,985 106,387
13,649 96,224
106,975 105,02
101,738 100,504
97,481
12,985 14,542 11,34

11,721 14,639
085
13,649
10,681
93,402
747 82,575
90,017 92,433 93,68
86,800 85,865
2019 10/1/2019 11/1/2019
43435 43466 43497 43525 43556
A
43435 43466 43497 43525 43556
A
o Call Centers - ACD Volume vs Abandoned Calls by month (Dec '18 - Dec '1
113,044 111,942
106,975 105,028 106,38
103,657
99,072 99,832
19,606 19,090
14,542 11,341 12,726 12,985
13,706 14,085
92,433 93,687 90,931 93,438 92,852 93,402

85,366 85,747
43525 43556 43586 43617 43647 43678 43709 43739
Answered ACD Calls Abandoned Calls Total

43525 43556 43586 43617 43647 43678 43709 43739
Answered ACD Calls Abandoned Calls Total

Dec '18 - Dec '19)
106,387 104,644
99,832
96,224
12,985 15,069
14,085
13,649
93,402 89,575
85,747 82,575
43709 43739 43770 43800

43709 43739 43770 43800
This shape represents a slicer. Slicers are Data
supported in Excel 2010 or later. Date Sum - ACD Calls Sum - Aban Calls
12/1/2018 86,800 10,681
If the shape was modified in an earlier 1/1/2019 90,017 11,721
saved in Excel 2003 or earlier, the slicer 2/1/2019 85,865 14,639
cannot be used. 3/1/2019 92,433 14,542
4/1/2019 93,687 11,341
5/1/2019 90,931 12,726
6/1/2019 85,366 13,706
7/1/2019 93,438 19,606
8/1/2019 92,852 19,090
9/1/2019 85,747 14,085
10/1/2019 93,402 12,985
11/1/2019 82,575 13,649
12/1/2019 89,575 15,069

cannot be used.
Date ACD Calls % ACD Calls Abandoned Calls

Dec-18 86,800 89% 10,681
Dec-18 86,800 89% 10,681
Jan-19 90,017 88% 11,721
Feb-19 85,865 85% 14,639
Mar-19 92,433 86% 14,542
Apr-19 93,687 89% 11,341
May-19 90,931 88% 12,726
Jun-19 85,366 86% 13,706
Jul-19 93,438 83% 19,606
Aug-19 92,852 83% 19,090
Sep-19 85,747 86% 14,085
Oct-19 93,402 88% 12,985
Nov-19 82,575 86% 13,649
Total 1,162,688 86% 183,840
San Antonio - ACD Volume v
14,542 11,341
11,721 12,726
10,681 14,639
90,017 92,433 93,687 90,931

86,800 85,865
Date 12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019
Data Colum
San Antonio &
10
% Abandoned CallTotal (Answered + Abandoned) 101,738 100,504
11% 97,481 97,481
11% 97,481
12% 101,738 11% 12% 15%
15% 100,504
14% 106,975
11% 105,028
12% 103,657
14% 99,072
17% 113,044
17% 111,942
14% 99,832
12% 106,387
14% 96,224
14% 1,346,528
89% 88% 85%
Dec-18 Jan-19 Feb-19 M

tonio - ACD Volume vs Abandoned Calls
19,606 19,090
2 11,341 12,985
12,726
13,706 14,085
13,649
3 93,687 90,931 93,438 92,852 93,402

85,366 85,747 82,575
19 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019
Data Column D
n Antonio & Laredo Call Centers - % ACD Volume vs Abandoned

11
106,975 105,028
00,504 103,657
99,072
15% 14% 11% 12% 14%
85% 86% 89% 88% 86%
Feb-19 Mar-19 Apr-19 May-19 Jun-19 J
% Abandoned Calls % ACD Calls Total (Answ

s Abandoned Calls by month (Dec '18 - Dec '19)
113,044 111,942
106,387
99,072 99,832
14% 17% 17% 14% 12%
86% 83% 83% 86% 88%
Jun-19 Jul-19 Aug-19 Sep-19 Oct-19
Total (Answered + Abandoned)

06,387
96,224
12% 14%
88% 86%
Oct-19 Nov-19
This shape represents a slicer. Slicers are Sum - ACD Calls Category
supported in Excel 2010 or later. Date SA Customer Service
12/1/2018 16,198
cannot be used. 3/1/2019 15,963
4/1/2019 17,425
5/1/2019 17,101
6/1/2019 15,811
7/1/2019 15,612
8/1/2019 15,746
9/1/2019 15,916
10/1/2019 17,746
11/1/2019 16,137
12/1/2019 18,603
supported in Excel 2010 or later. Total Result 213,455

version of Excel, or if the workbook was San Antonio - ACD by Ca
cannot be used.
14,464 15,100 14,717 14,986 14,512 13,885 14,419

34,331 35,276 34,402 37,723 38,221 37,717 34,483
16,198 16,172 15,025 15,963 17,425 17,101 15,811
Category SA Customer Service Ope
San Antonio - ACD by Cat
70,158
San Antonio - ACD by Cat
68,672 70,158 68,703

66,548
64,144
14,512 13,885
14,986
14,464 15,100
14,717
38,005
38,221 37,717
34,331 35,276 37,723
34,402
16,198 16,172 15,025 15,963 17,425 17,101
Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19
SA Customer Service Operators San

Operators Laredo Laredo Customer SOperators San Antonio Internet Banking
34,331 14,464 11,166 10,641
35,276 15,100 12,210 11,259
34,402 14,717 11,335 10,386
37,723 14,986 12,314 11,447
38,221 14,512 12,633 10,896
37,717 13,885 11,950 10,278
34,483 14,419 11,080 9,573
38,383 16,597 12,697 10,149
38,450 16,723 12,635 9,298
34,681 14,939 11,191 9,020
37,411 16,565 11,722 9,958
32,805 14,600 10,051 8,982
36,090 14,209 10,882 9,791
469,973 195,716 151,866 131,678
San Antonio - ACD by Category (Dec '18 - Dec '19)
195,716
469,973
213,455
717 14,986 14,512 13,885 14,419 16,597 16,723 14,939 16,565 14,600 14,209
402 37,723 38,221 37,717 34,483 38,383 38,450 34,681 37,411 32,805 36,090
025 15,963 17,425 17,101 15,811 15,612 15,746 15,916 17,746 16,137 18,603
Category SA Customer Service Operators Laredo Laredo Customer Service
70,592 70,919 71,722

70,158 68,902
70,592 70,919 71,722

68,672 70,158 68,703 68,902
44 64,713 65,536
63,542
14,512 16,597 16,723 16,565
14,986 13,885 14,209
17 14,419 14,939
14,600
38,221 37,717 37,411 36,090

37,723 38,383 38,450
02 34,483 34,681 32,805
15,963 17,425 17,101 15,811 15,746 15,916 17,746 16,137 18,603

25 15,612
19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19
SA Customer Service Operators San Antonio Internet Banking Total (Answered)

CS LAREDO 13,168
PBX LARED 25,311
CS SAT 23,717
PBX SAT -
195,716
469,973
213,455
600 14,209
805 36,090
137 18,603
71,722
68,902
71,722
68,902
63,542
16,565
14,209
14,600
37,411 36,090
32,805
17,746 16,137 18,603
Oct-19 Nov-19 Dec-19
swered)
Row LabelsSA CustomerOperators SaInternet Ban
Dec-18 16,198 34,331 14,464
Jan-19 16,172 35,276 15,100
Feb-19 15,025 34,402 14,717
Mar-19 15,963 37,723 14,986
Apr-19 17,425 38,221 14,512
May-19 17,101 37,717 13,885
Jun-19 15,811 34,483 14,419
Jul-19 15,612 38,383 16,597
Aug-19 15,746 38,450 16,723
Sep-19 15,916 34,681 14,939
Oct-19 17,746 37,411 16,565
Nov-19 16,137 32,805 14,600
Dec-19 18,603 36,090 14,209
Total (Answered)
38,005
66,548
64,144
68,672
70,158
68,703
64,713
70,592
70,919
65,536
71,722
63,542
68,902
This shape represents a slicer. Slicers are Sum - ACD Calls Category
supported in Excel 2010 or later. Date SA Customer Service Operators San Antonio
12/1/2018 18.66% 12.86%
If the shape was modified in an earlier 1/1/2019 17.97% 13.56%
saved in Excel 2003 or earlier, the slicer 2/1/2019 17.50% 13.20%
cannot be used. 3/1/2019 17.27% 13.32%
4/1/2019 18.60% 13.48%
5/1/2019 18.81% 13.14%
6/1/2019 18.52% 12.98%
7/1/2019 16.71% 13.59%
8/1/2019 16.96% 13.61%
9/1/2019 18.56% 13.05%
10/1/2019 19.00% 12.55%
11/1/2019 19.54% 12.17%
12/1/2019 20.77% 12.15%
This shape represents a slicer. Slicers are Total Result 18.36% 13.06%

version of Excel, or if the workbook was San Antonio - %ACD
cannot be used.
12% 13% 12% 11%

12% 12%
13% 14% 13% 13%

13% 13%
19% 18% 17% 17% 19% 19%
12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/
Category SA Customer Service

Internet Banking Operators Laredo Laredo Customer Service
12.26% 39.55% 16.66%
12.51% 39.19% 16.77%
12.10% 40.07% 17.14%
12.38% 40.81% 16.21%
11.63% 40.80% 15.49%
11.30% 41.48% 15.27%
11.21% 40.39% 16.89%
10.86% 41.08% 17.76%
10.01% 41.41% 18.01%
10.52% 40.45% 17.42%
10.66% 40.05% 17.74%
10.88% 39.73% 17.68%
10.93% 40.29% 15.86%
11.33% 40.42% 16.83%
an Antonio - %ACD by Category (Dec '18 - Dec '19)
12% 11% 11%

11% 11% 11% 11% 11%
11% 10%
12%
13% 13% 13% 13% 13% 12% 13%
14% 14%
19% 20% 21%

19% 19% 19% 17% 19% 18%
17%
1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/2019Total Result
ry SA Customer Service Operators San Antonio Internet Banking

11%
13%
18%
Total Result
This shape represents a slicer. Slicers are Sum - ACD Calls Category 2
supported in Excel 2010 or later. Date Laredo PBX
12/1/2018 15,042
cannot be used. 3/1/2019 15,911
4/1/2019 15,940
5/1/2019 16,146
7/1/2019 16,325
6/1/2019 14,880
8/1/2019 15,948
9/1/2019 14,513
10/1/2019 15,885
11/1/2019 13,978
12/1/2019 15,337
This shape represents a slicer. Slicers are Total Result 199,792

cannot be used.

If the shape was modified in an earlier version

of Excel, or if the workbook was saved in
Excel 2003 or earlier, the slicer cannot be
used.
3,496 3,754
3,245
3,745
4,329 3,420
3,886
4,575
4,918
4,902
5,288
5,201 5,705
5,843
5,404
8,736 5,625
9,081
15,042 14,938
12/1/2018 1/1/2019
Houston O
Eagle Pass
Internet Banking Card Services McAllen Operator Operators San Anton
8,736 5,404 5,201 5,288
9,081 5,625 5,843 5,705
8,287 5,522 5,405 5,240
9,204 5,787 6,052 6,065
8,792 5,860 6,059 6,103
8,327 5,809 6,353 5,633
8,076 5,607 6,137 5,874
7,782 5,608 5,445 5,168
7,355 5,433 6,172 5,976
7,226 5,278 5,743 5,243
8,005 6,273 6,276 5,714
7,167 5,647 5,023 4,939
7,702 7,433 5,321 4,951
105,740 75,286 75,030 71,899
496 3,754 3,646 3,640
245
745 3,420
3,886
4,575 3,344
3,750 3,785
4,328
4,487
5,458
29
902
288
201 4,918
5,705
5,843
4,453
5,050
5,240
5,405 6,065
6,052
404
736 5,625
9,081 5,522
8,287 5,787
9,204
042 14,938 14,949 15,911
/2018 1/1/2019 2/1/2019 3/1/2019
Houston Operator Brownsville Customer Service

Eagle Pass Operator Operators San Antonio
Eagle Pass Operator McAllen Customer Service Commerce Operator
4,902 4,329 3,745
4,918 4,575 3,886
5,050 4,453 3,750
5,458 4,487 4,328
5,679 4,344 4,157
5,222 4,084 4,249
5,861 5,010 4,062
4,787 4,391 3,682
5,503 5,080 4,186
4,821 4,528 3,835
5,110 5,057 4,081
4,597 4,330 3,767
5,281 4,170 3,939
67,189 58,838 51,667
San Antonio - Customer Service A

3,640 3,590 3,467 4,065
3,785
4,328
4,487
5,458 4,096
4,157
4,344
5,679 3,792
4,249
4,084 3,882
4,062
5,010
6,065
6,052 6,103
6,059 5,222
5,633
6,353 5,861
5,874
6,137
5,787
9,204 5,860
8,792 5,809
8,327 5,607
8,076
5,911 15,940 16,146 16,325
1/2019 4/1/2019 5/1/2019 7/1/2019
mer Service San Antonio Customer Service Laredo Customer Serv

onio McAllen Operator Card Services
Brownsville Operator Laredo Customer Service San Antonio Customer Service
3,245 3,496 3,576
3,420 3,754 3,462
3,344 3,646 3,077
3,785 3,640 3,288
4,096 3,590 3,670
3,792 3,467 3,359
3,882 4,065 3,020
3,664 3,428 2,989
4,163 3,868 3,177
3,594 3,611 3,303
3,781 3,856 3,583
3,508 3,545 3,199
3,866 3,468 3,564
48,140 47,434 43,267
er Service ACD Calls by Skill (Dec '18 - Dec

4,065 3,428 3,868 3,61
3,882
4,062
5,010 3,664
3,682 4,163
4,186
5,080 3,59
3,83
5,861
5,874
6,137
4,391
4,787
5,168 5,503
5,976
6,172
4,528
4,82
5,24
5,607
8,076 5,445
5,608
7,782 5,433
7,355 5,74
5,27
7,22
16,325 14,880 15,948 14,51
7/1/2019 6/1/2019 8/1/2019 9/1/20
do Customer Service Brownsville Operator Commerce Operator

d Services Internet Banking Category 2 Laredo PB
Brownsville Customer Service Houston Operator Eagle PasZapata PBX
2,432 2,334 2,161 2,003
2,474 2,435 2,332 2,262
2,402 2,251 2,371 1,900
2,521 2,396 2,357 2,179
2,494 2,520 2,278 2,280
2,464 2,362 2,183 1,943
2,844 2,673 2,605 2,096
2,556 2,422 2,204 2,018
2,980 2,544 2,587 2,470
2,591 2,253 2,213 2,051
3,023 2,176 2,552 2,262
2,601 1,928 2,256 1,920
2,472 2,115 2,219 2,161
33,854 30,409 30,318 27,545
c '18 - Dec '19)

3,611 3,856 3,545
3,594
3,835
4,528
3,781
4,081
5,057
5,110 3,508
3,767
4,821
5,243
5,743 5,714
6,276
6,273
4,330
4,597
4,939
5,023
5,278
7,226 8,005 5,647
7,167
8 14,513 15,885 13,978
19 9/1/2019 10/1/2019 11/1/2019
mmerce Operator McAllen Customer Service

tegory 2 Laredo PBX
Internet Banking Spa Oklahoma Customer Service Corpus Christi Operator
1,905 1,937 1,579
2,178 1,826 1,905
2,099 1,727 1,725
2,243 1,788 1,732
2,104 2,148 1,766
1,951 2,179 1,737
2,073 1,892 1,657
1,791 1,925 1,504
1,943 1,904 1,757
1,794 1,972 1,638
1,953 2,264 1,653
1,815 2,002 1,364
2,089 2,200 524
25,938 25,764 20,541
47,434
48,140
51,667
58,838
67,189
58,838
67,189
71,899
75,030
75,286
105,740
199,792
3,545 3,468
3,508
3,767
4,330
3,866
3,939
4,170
5,281
4,597
4,939
5,023 4,951
5,321
7,433
5,647
7,167 7,702
3,978 15,337
1/2019 12/1/2019 Total Result
Date Card Services
Jun-19 5,608
Jul-19 5,607
Feb-19 5,522
Aug-19 5,433
Nov-19 5,647
Mar-19 5,787
Sep-19 5,278
May-19 5,809
Jan-19 5,625
Dec-19 7,433
Dec-18 5,404
Oct-19 6,273
Apr-19 5,860
Total 75,286
Houston Customer Service Oklahoma Operator Dispute Resolution
1,217 1,162 1,140
1,256 1,215 1,263
1,130 1,161 989
1,281 1,197 1,059
1,517 1,369 1,303
1,473 1,288 1,400
1,351 1,563 1,403
1,373 1,200 1,328
1,430 1,437 1,298
1,453 1,271 1,181
1,498 1,358 1,190
1,284 1,122 1,126
1,399 1,336 913
17,662 16,679 15,593
34
40
67
38
89
38
89
99
30
86
740
792
Result
San Antonio Customer Oklahoma Customer
Houston Customer Service
Service Service
2,989 1,925 1,373
3,020 1,892 1,351
3,077 1,727 1,130
3,177 1,904 1,430
3,199 2,002 1,284
3,288 1,788 1,281
3,303 1,972 1,453
3,359 2,179 1,473
3,462 1,826 1,256
3,564 2,200 1,399
3,576 1,937 1,217
3,583 2,264 1,498
3,670 2,148 1,517
43,267 25,764 17,662
Zapata Customer Service San Antonio Customer Service Corpus Christi Primary Call Cent
978 1,112 978
1,066 1,115 903
1,025 1,042 835
1,118 1,112 911
938 1,037 1,038
934 1,051 979
1,086 729 805
1,054 919 863
1,209 790 882
1,081 975 898
1,103 1,015 1,048
965 981 821
813 1,013 894
13,370 12,891 11,855
San Antonio Customer Corpus Christi Primary Call
Dispute Resolution
Service Spanish Center
1,328 919 863
1,403 729 805
989 1,042 835
1,298 790 882
1,126 981 821
1,059 1,112 911
1,181 975 898
1,400 1,051 979
1,263 1,115 903
913 1,013 894
1,140 1,112 978
1,190 1,015 1,048
1,303 1,037 1,038
15,593 12,891 11,855
Austin Operator Commerce Customer Service Austin Customer Service
660 657 318
779 674 310
818 620 299
781 653 297
755 623 313
837 601 346
863 748 323
718 618 347
844 756 328
721 660 340
751 761 378
616 704 565
685 700 613
9,828 8,775 4,777
Port Lavaca Customer
Austin Customer Service Dispute Resolution Spanish
Service
347 259 200
323 304 176
299 242 154
328 289 213
565 294 217
297 261 176
340 260 256
346 289 212
310 222 182
613 256 201
318 241 173
378 259 230
313 254 276
4,777 3,430 2,666
Dispute Resolution Spanish Port Lavaca Customer Service Laredo Customer Service Spani
241 173 204
222 182 207
242 154 190
261 176 204
254 276 224
289 212 135
304 176 177
259 200 145
289 213 179
260 256 168
259 230 180
294 217 162
256 201 168
3,430 2,666 2,343
San Antonio Customer Houston Customer Service Corpus Christi Customer
Service Backup Backup Service Backup
- - -
2 - -
8 - -
2 - -
1 - -
3 - -
- - -
3 1 -
5 3 -
96 12 9
77 15 10
8 - -
6 3 -
211 34 19
San Antonio Service Center Eagle Pass Operator Ba
71 62
131 5
134 4
143 6
103 6
93 11
67 11
64 6
71 6
65 40
63 8
80 7
63 1,115 61
1,148 1,115 233
San Antonio CustomeLaredo Customer Service Backup McAllen Operator Backup
77 85 60
5 9 4
8 6 -
3 2 3
6 14 4
3 2 1
2 1 6
- 1 1
2 - 1
- 20 48
8 5 7
1 - 5
96 58 57
211 203 197
McAllen CustomerZapata Customer ServBrownsville Operator Backup Corpus Christi Operator Backup
50 - 47 22
1 - - 23
1 - - -
3 1 - -
5 - - 2
1 8 - -
7 26 - -
2 9 - 4
5 25 1 6
21 13 21 -
- 16 1 7
4 12 - 2
56 14 42 25
156 124 112 91
Houston OperatorBrownsville CustomerLaredo Customer Service Spa Eagle Pass Customer Service Ba
32 27 10 22
1 - 6 -
1 - - 1
- - - -
5 - 1 1
- - 2 1
- - 20 1
- - - 1
- 2 25 -
- 12 - 10
- 1 - 1
- 3 - 4
33 26 3 22
72 71 67 64
Commerce Custome
Zapata Operator Bac Zapata Customer Service BackupHouston Customer Service Backup
- 24 11 15
- - 1 3
- - 2 -
- - - -
- - - 3
2 - 1 1
5 - 2 -
8 - 2 -
6 - 1 -
9 - 2 -
9 - - -
10 - 4 -
5 25 13 12
54 49 39 34
Oklahoma OperatoSan Antonio OperatoAustin Operator Backup Commerce Operator Backup Corpus Chri
11 - 7 - 10
1 14 1 - -
- 4 1 - -
- - - 1 -
1 9 - - -
- - - - -
- - - 3 -
- - - - -
- - - - -
- - - 15 -
- - - - -
- - - - -
18 - 17 - 9
31 27 26 19 19
Austin CustLaredo ServBrownsvilleEagle Pass Eagle Pass BrownsvilleCommerce ZCapata CustMcAllen CusMcAllen Customer Serv
1 1 - - - - - - - -
1 - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - 1 - - - - - - -
- - - - - - - - - -
1 1 - - - - - - - -
3 2 1 - - - - - - -
McAllen Customer Service Spanish
supported in Excel 2010 or later. Date Laredo PBX Internet Banking
12/1/2018 15,042 8,736
cannot be used. 3/1/2019 15,911 9,204
4/1/2019 15,940 8,792
5/1/2019 16,146 8,327
6/1/2019 14,880 7,782
7/1/2019 16,325 8,076
8/1/2019 15,948 7,355
9/1/2019 14,513 7,226
10/1/2019 15,885 8,005
11/1/2019 13,978 7,167
12/1/2019 15,337 7,702
This shape represents a slicer. Slicers are Total Result 199,792 105,740

cannot be used.


used.
5,288
5,201
5,404 5,705
5,843
5,625
8,736
15,042 9,081
14,938
12/1/2018 1/1/2019
San Anton
15,042 14,938
12/1/2018 1/1/2019
San Anton
Card Servi
Card Services McAllen Operator Operators San AnEagle Pass Operator
5,404 5,201 5,288 4,902
5,625 5,843 5,705 4,918
5,522 5,405 5,240 5,050
5,787 6,052 6,065 5,458
5,860 6,059 6,103 5,679
5,809 6,353 5,633 5,222
5,608 5,445 5,168 4,787
5,607 6,137 5,874 5,861
5,433 6,172 5,976 5,503
5,278 5,743 5,243 4,821
6,273 6,276 5,714 5,110
5,647 5,023 4,939 4,597
7,433 5,321 4,951 5,281
75,286 75,030 71,899 67,189
San A
5,705
5,843
5,625 5,240
5,405
5,522 6,065
6,052
5,787 6,103
6,059
5,860
9,081
14,938 8,287
14,949 9,204
15,911 8,792
15,940
1/1/2019 2/1/2019 3/1/2019 4/1/2019
San Antonio Customer Service Laredo Customer Service B

14,938 14,949 15,911 15,940
1/1/2019 2/1/2019 3/1/2019 4/1/2019
San Antonio Customer Service Laredo Customer Service B

Card Services Internet Banking C
McAllen Customer Service Commerce Operator Brownsville Operator
4,329 3,745 3,245
4,575 3,886 3,420
4,453 3,750 3,344
4,487 4,328 3,785
4,344 4,157 4,096
4,084 4,249 3,792
4,391 3,682 3,664
5,010 4,062 3,882
5,080 4,186 4,163
4,528 3,835 3,594
5,057 4,081 3,781
4,330 3,767 3,508
4,170 3,939 3,866
58,838 51,667 48,140
San Antonio - Operators ACD Call

5
2
7 6,103
6,059
5,860 5,633
6,353
5,809 5,168
5,445
5,608
4
11 8,792
15,940 8,327
16,146 7,782
14,880
19 4/1/2019 5/1/2019 6/1/2019
ustomer Service Brownsville Operator Commerce Operato

11 15,940 16,146 14,880
19 4/1/2019 5/1/2019 6/1/2019
ustomer Service Brownsville Operator Commerce Operato

Banking Category 2 Laredo PBX
Laredo Customer Service San Antonio Customer SerBrownsville Customer Service
3,496 3,576 2,432
3,754 3,462 2,474
3,646 3,077 2,402
3,640 3,288 2,521
3,590 3,670 2,494
3,467 3,359 2,464
3,428 2,989 2,556
4,065 3,020 2,844
3,868 3,177 2,980
3,611 3,303 2,591
3,856 3,583 3,023
3,545 3,199 2,601
3,468 3,564 2,472
47,434 43,267 33,854
ators ACD Calls by Skill (Dec '18 - Dec '19)

5,168
5,445
5,608 5,874
6,137
5,607 5,976
6,172
5,433 5,243
5,743
5,278
7,782
14,880 8,076
16,325 7,355
15,948 7,226
14,51
6/1/2019 7/1/2019 8/1/2019 9/1/20
Commerce Operator McAllen Customer Service Eagle Pa

14,880 16,325 15,948 14,51
6/1/2019 7/1/2019 8/1/2019 9/1/20
Commerce Operator McAllen Customer Service Eagle Pa

Houston Operator Eagle PasZapata PBX Internet Banking Spa Oklahoma Customer Se
2,334 2,161 2,003 1,905 1,937
2,435 2,332 2,262 2,178 1,826
2,251 2,371 1,900 2,099 1,727
2,396 2,357 2,179 2,243 1,788
2,520 2,278 2,280 2,104 2,148
2,362 2,183 1,943 1,951 2,179
2,422 2,204 2,018 1,791 1,925
2,673 2,605 2,096 2,073 1,892
2,544 2,587 2,470 1,943 1,904
2,253 2,213 2,051 1,794 1,972
2,176 2,552 2,262 1,953 2,264
1,928 2,256 1,920 1,815 2,002
2,115 2,219 2,161 2,089 2,200
30,409 30,318 27,545 25,938 25,764
'18 - Dec '19)

976
172
433 5,243
5,743
5,278 5,714
6,276
6,273 4,939
5,023
5,647
355
948 7,226
14,513 8,005
15,885 7,167
13,978
2019 9/1/2019 10/1/2019 11/1/2019
r Service Eagle Pass Operator Operators San Antonio Mc

948 14,513 15,885 13,978
2019 9/1/2019 10/1/2019 11/1/2019
r Service Eagle Pass Operator Operators San Antonio Mc

Corpus Christi OperatHouston Customer Service Oklahoma Operator
1,579 1,217 1,162
1,905 1,256 1,215
1,725 1,130 1,161
1,732 1,281 1,197
1,766 1,517 1,369
1,737 1,473 1,288
1,504 1,373 1,200
1,657 1,351 1,563
1,757 1,430 1,437
1,638 1,453 1,271
1,653 1,498 1,358
1,364 1,284 1,122
524 1,399 1,336
20,541 17,662 16,679
71,899
75,030
75,286
105,740
199,792
939
023
647 4,951
5,321
7,433
167
,978 7,702
15,337
1/2019 12/1/2019 Total Result
ntonio McAllen Operator

,978 15,337
1/2019 12/1/2019 Total Result
ntonio McAllen Operator

Dispute Resolutio Zapata Customer ServSan Antonio Customer ServCorpus Christi Primary Call Ce
1,140 978 1,112 978
1,263 1,066 1,115 903
989 1,025 1,042 835
1,059 1,118 1,112 911
1,303 938 1,037 1,038
1,400 934 1,051 979
1,328 1,054 919 863
1,403 1,086 729 805
1,298 1,209 790 882
1,181 1,081 975 898
1,190 1,103 1,015 1,048
1,126 965 981 821
913 813 1,013 894
15,593 13,370 12,891 11,855
Austin Operator Commerce CustomerAustin Customer Service
660 657 318
779 674 310
818 620 299
781 653 297
755 623 313
837 601 346
718 618 347
863 748 323
844 756 328
721 660 340
751 761 378
616 704 565
685 700 613
9,828 8,775 4,777
Dispute Resolution Spanish Port Lavaca CustomeLaredo Customer Serv
241 173 204
222 182 207
242 154 190
261 176 204
254 276 224
289 212 135
259 200 145
304 176 177
289 213 179
260 256 168
259 230 180
294 217 162
256 201 168
3,430 2,666 2,343
71 62
131 5
134 4
143 6
103 6
93 11
64 6
67 11
71 6
65 40
63 8
80 7
63 1,115 61
1,148 1,115 233
77 85 60
5 9 4
8 6 -
3 2 3
6 14 4
3 2 1
- 1 1
2 1 6
2 - 1
- 20 48
8 5 7
1 - 5
96 58 57
211 203 197
50 - 47 22
1 - - 23
1 - - -
3 1 - -
5 - - 2
1 8 - -
2 9 - 4
7 26 - -
5 25 1 6
21 13 21 -
- 16 1 7
4 12 - 2
56 14 42 25
156 124 112 91
32 27 10 22
1 - 6 -
1 - - 1
- - - -
5 - 1 1
- - 2 1
- - - 1
- - 20 1
- 2 25 -
- 12 - 10
- 1 - 1
- 3 - 4
33 26 3 22
72 71 67 64
Commerce Custome
- 24 11 15
- - 1 3
- - 2 -
- - - -
- - - 3
2 - 1 1
8 - 2 -
5 - 2 -
6 - 1 -
9 - 2 -
9 - - -
10 - 4 -
5 25 13 12
54 49 39 34
11 - 7 - 10
1 14 1 - -
- 4 1 - -
- - - 1 -
1 9 - - -
- - - - -
- - - - -
- - - 3 -
- - - - -
- - - 15 -
- - - - -
- - - - -
18 - 17 - 9
31 27 26 19 19
1 1 - - - - - - - -
1 - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - 1 - - - - - - -
- - - - - - - - - -
1 1 - - - - - - - -
3 2 1 - - - - - - -
supported in Excel 2010 or later. Date Laredo PBX
12/1/2018 15,042
cannot be used. 3/1/2019 15,911
4/1/2019 15,940
5/1/2019 16,146
6/1/2019 14,880
7/1/2019 16,325
8/1/2019 15,948
9/1/2019 14,513
10/1/2019 15,885
11/1/2019 13,978
12/1/2019 15,337
This shape represents a slicer. Slicers are Total Result 199,792

cannot be used.


used.
Internet Banking Card Services McAllen Operator Operators San An
8,736 5,404 5,201 5,288
9,081 5,625 5,843 5,705
8,287 5,522 5,405 5,240
9,204 5,787 6,052 6,065
8,792 5,860 6,059 6,103
8,327 5,809 6,353 5,633
7,782 5,608 5,445 5,168
8,076 5,607 6,137 5,874
7,355 5,433 6,172 5,976
7,226 5,278 5,743 5,243
8,005 6,273 6,276 5,714
7,167 5,647 5,023 4,939
7,702 7,433 5,321 4,951
105,740 75,286 75,030 71,899
Sa
8,736 9,081 8,287 9,2
15,042 14,938 14,949 15,9
Eagle Pass Operator McAllen Customer Service Commerce Operator
4,902 4,329 3,745
4,918 4,575 3,886
5,050 4,453 3,750
5,458 4,487 4,328
5,679 4,344 4,157
5,222 4,084 4,249
4,787 4,391 3,682
5,861 5,010 4,062
5,503 5,080 4,186
4,821 4,528 3,835
5,110 5,057 4,081
4,597 4,330 3,767
5,281 4,170 3,939
67,189 58,838 51,667
San Antonio - Internet Banking

8,287 9,204 8,792 8,327 7,782
14,949 15,911 15,940 16,146 14,88
Category 2 Laredo
Brownsville Operator Laredo Customer Service San Antonio Customer Ser
3,245 3,496 3,576
3,420 3,754 3,462
3,344 3,646 3,077
3,785 3,640 3,288
4,096 3,590 3,670
3,792 3,467 3,359
3,664 3,428 2,989
3,882 4,065 3,020
4,163 3,868 3,177
3,594 3,611 3,303
3,781 3,856 3,583
3,508 3,545 3,199
3,866 3,468 3,564
48,140 47,434 43,267
ternet Banking ACD Calls by Skill (Dec '18 - De

8,327 7,782 8,076 7,355 7,226
16,146 14,880 16,325 15,948 14,513
Category 2 Laredo PBX Internet Banking

Brownsville Customer Service Houston Operator Eagle PasZapata PBX
2,432 2,334 2,161 2,003
2,474 2,435 2,332 2,262
2,402 2,251 2,371 1,900
2,521 2,396 2,357 2,179
2,494 2,520 2,278 2,280
2,464 2,362 2,183 1,943
2,556 2,422 2,204 2,018
2,844 2,673 2,605 2,096
2,980 2,544 2,587 2,470
2,591 2,253 2,213 2,051
3,023 2,176 2,552 2,262
2,601 1,928 2,256 1,920
2,472 2,115 2,219 2,161
33,854 30,409 30,318 27,545
Skill (Dec '18 - Dec '19)

7,355 7,226 8,005 7,167 7,702
15,948 14,513 15,885 13,978 15,337
t Banking
Internet Banking Spa Oklahoma Customer SeCorpus Christi OperatHouston Customer Service
1,905 1,937 1,579 1,217
2,178 1,826 1,905 1,256
2,099 1,727 1,725 1,130
2,243 1,788 1,732 1,281
2,104 2,148 1,766 1,517
1,951 2,179 1,737 1,473
1,791 1,925 1,504 1,373
2,073 1,892 1,657 1,351
1,943 1,904 1,757 1,430
1,794 1,972 1,638 1,453
1,953 2,264 1,653 1,498
1,815 2,002 1,364 1,284
2,089 2,200 524 1,399
25,938 25,764 20,541 17,662
105,740
105,740
199,792
7,702
8 15,337
Oklahoma Operator Dispute Resolutio Zapata Customer ServSan Antonio Customer Serv
1,162 1,140 978 1,112
1,215 1,263 1,066 1,115
1,161 989 1,025 1,042
1,197 1,059 1,118 1,112
1,369 1,303 938 1,037
1,288 1,400 934 1,051
1,200 1,328 1,054 919
1,563 1,403 1,086 729
1,437 1,298 1,209 790
1,271 1,181 1,081 975
1,358 1,190 1,103 1,015
1,122 1,126 965 981
1,336 913 813 1,013
16,679 15,593 13,370 12,891
Corpus Christi Primary Call CeAustin Operator Commerce CustomerAustin Customer Service
978 660 657 318
903 779 674 310
835 818 620 299
911 781 653 297
1,038 755 623 313
979 837 601 346
863 718 618 347
805 863 748 323
882 844 756 328
898 721 660 340
1,048 751 761 378
821 616 704 565
894 685 700 613
11,855 9,828 8,775 4,777
Dispute Resolution Spanish Port Lavaca CustomeLaredo Customer Serv
241 173 204
222 182 207
242 154 190
261 176 204
254 276 224
289 212 135
259 200 145
304 176 177
289 213 179
260 256 168
259 230 180
294 217 162
256 201 168
3,430 2,666 2,343
71 62
131 5
134 4
143 6
103 6
93 11
64 6
67 11
71 6
65 40
63 8
80 7
63 1,115 61
1,148 1,115 233
77 85 60
5 9 4
8 6 -
3 2 3
6 14 4
3 2 1
- 1 1
2 1 6
2 - 1
- 20 48
8 5 7
1 - 5
96 58 57
211 203 197
50 - 47 22
1 - - 23
1 - - -
3 1 - -
5 - - 2
1 8 - -
2 9 - 4
7 26 - -
5 25 1 6
21 13 21 -
- 16 1 7
4 12 - 2
56 14 42 25
156 124 112 91
32 27 10 22
1 - 6 -
1 - - 1
- - - -
5 - 1 1
- - 2 1
- - - 1
- - 20 1
- 2 25 -
- 12 - 10
- 1 - 1
- 3 - 4
33 26 3 22
72 71 67 64
Commerce Custome
- 24 11 15
- - 1 3
- - 2 -
- - - -
- - - 3
2 - 1 1
8 - 2 -
5 - 2 -
6 - 1 -
9 - 2 -
9 - - -
10 - 4 -
5 25 13 12
54 49 39 34
11 - 7 - 10
1 14 1 - -
- 4 1 - -
- - - 1 -
1 9 - - -
- - - - -
- - - - -
- - - 3 -
- - - - -
- - - 15 -
- - - - -
- - - - -
18 - 17 - 9
31 27 26 19 19
1 1 - - - - - - - -
1 - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - 1 - - - - - - -
- - - - - - - - - -
1 1 - - - - - - - -
3 2 1 - - - - - - -
Category 2
supported in Excel 2010 or later. Eagle Pass Customer Service Spanish Bac
Eagle Pass Customer Service Spanish
If the shape was modified in an earlier McAllen Customer Service Spanish
Commerce Customer Service Spanish Ba
cannot be used. McAllen Customer Service Spanish Backu
Zapata Customer Service Spanish Backup
Brownsville Customer Service Spanish B
Brownsville Customer Service Spanish
Laredo Service Center Backup
Austin Customer Service Backup
Commerce Operator Backup
Corpus Christi Customer Service Backup
Austin Operator Backup
San Antonio Operator Backup
Oklahoma Operator Backup
Timeline: Works in Excel 2013 or higher. Do not move Houston Customer Service Backup
or resize. Zapata Customer Service Backup
Zapata Operator Backup
Commerce Customer Service Spanish
Eagle Pass Customer Service Backup
Laredo Customer Service Spanish Backup
Brownsville Customer Service Backup
Houston Operator Backup
Corpus Christi Operator Backup
Brownsville Operator Backup
Zapata Customer Service Spanish
This shape represents a slicer. Slicers are McAllen Customer Service Backup
McAllen Operator Backup
If the shape was modified in an earlier version Laredo Customer Service Backup
of Excel, or if the workbook was saved in San Antonio Customer Service Backup
Excel 2003 or earlier, the slicer cannot be used. Eagle Pass Operator Backup
San Antonio Service Center

Laredo Customer Service Spanish
Port Lavaca Customer Service
Dispute Resolution Spanish
Austin Customer Service
Commerce Customer Service
Austin Operator
Corpus Christi Primary Call Center
San Antonio Customer Service Spanish
Zapata Customer Service
Dispute Resolution
supported in Excel 2010 or later. Oklahoma Operator
If the shape was modified in an earlier version Corpus Christi Operator
of Excel, or if the workbook was saved in Oklahoma Customer Service
used. Internet Banking Spanish
Zapata PBX
Eagle Pass Customer Service
Houston Operator
Brownsville Customer Service
San Antonio Customer Service
Laredo Customer Service
Brownsville Operator
Commerce Operator
McAllen Customer Service
Eagle Pass Operator
Operators San Antonio
McAllen Operator
Card Services
Internet Banking
Laredo PBX
Total Result
Sum - ACD Calls
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.01%
0.01%
0.01%
0.01%
0.01%
0.01%
0.01%
0.01%
0.02%
0.02%
0.02%
0.02%
0.10%
0.10%
0.20%
0.23%
0.30%
0.41%
0.75%
0.85%
1.02%
1.11% Category 2 Sum - ACD Calls
1.15% Eagle Pass Customer Service Spanish Bac -
1.34% Eagle Pass Customer Service Spanish -
1.43% McAllen Customer Service Spanish -
1.52% Commerce Customer Service Spanish Ba -
1.77% McAllen Customer Service Spanish Backu -
2.22% Zapata Customer Service Spanish Backup -
2.23% Brownsville Customer Service Spanish B -
2.37% Brownsville Customer Service Spanish 1
2.61% Laredo Service Center Backup 2
2.62% Austin Customer Service Backup 3
2.91% Commerce Operator Backup 19
3.72% Corpus Christi Customer Service Backup 19
4.08% Austin Operator Backup 26
4.14% San Antonio Operator Backup 27
4.44% Oklahoma Operator Backup 31
5.06% Houston Customer Service Backup 34
5.78% Zapata Customer Service Backup 39
6.18% Zapata Operator Backup 49
6.45% Commerce Customer Service Spanish 54
6.48% Eagle Pass Customer Service Backup 64
9.09% Laredo Customer Service Spanish Backup 67
17.18% Brownsville Customer Service Backup 71
100.00% Houston Operator Backup 72
Corpus Christi Operator Backup 91
Brownsville Operator Backup 112
Zapata Customer Service Spanish 124
McAllen Customer Service Backup 156
McAllen Operator Backup 197
Laredo Customer Service Backup 203
San Antonio Customer Service Backup 211
Eagle Pass Operator Backup 233
1,115
San Antonio Service Center 1,148
Laredo Customer Service Spanish 2,343
Port Lavaca Customer Service 2,666
Dispute Resolution Spanish 3,430
Austin Customer Service 4,777
Commerce Customer Service 8,775
Austin Operator 9,828
Corpus Christi Primary Call Center 11,855
San Antonio Customer Service Spanish 12,891
Zapata Customer Service 13,370
Dispute Resolution 15,593
Oklahoma Operator 16,679
Houston Customer Service 17,662
Corpus Christi Operator 20,541
Oklahoma Customer Service 25,764
Internet Banking Spanish 25,938
Zapata PBX 27,545
Eagle Pass Customer Service 30,318
Houston Operator 30,409
Brownsville Customer Service 33,854
San Antonio Customer Service 43,267
Laredo Customer Service 47,434
Brownsville Operator 48,140
Commerce Operator 51,667
McAllen Customer Service 58,838
Eagle Pass Operator 67,189
Operators San Antonio 71,899
McAllen Operator 75,030
Card Services 75,286
Internet Banking 105,740
Laredo PBX 199,792
Total Result 1,162,688
0.0% 0.0% 0.0% 0.0% 0.0% 0.0
Eagle Pass Eagle Pass McAllen Commerce McAllen Zapata
Customer Customer Customer Customer Customer Custome
Service Spanish Service Spanish Service Spanish Service Spanish Service Spanish Service
Backup Backup Backup Backup
0 0 0 0 0
Eagle Pass Eagle Pass McAllen Commerce McAllen
Customer Customer Customer Customer Customer
Service Spanish Service Spanish Service Spanish Service Spanish Service Spanish
Backup Backup Backup
San Antonio - % ACD by Skill (Dec '18 - Dec '19)
0.0%
0.0% 0.0% 0.0% 0.0% 0.0%

0.0%
McAllen Zapata Brownsville Brownsville Laredo Service Austin Customer Comme
Customer Customer Customer Customer Center Backup Service Backup Operat
sh Service Spanish Service Spanish Service Spanish Service Spanish Backup
Backup Backup Backup
San Antonio - ACD by Skill (Dec '18 - Dec '19)

San Antonio - ACD by Skill (Dec '18 - Dec '19)
3
2
1
0 0 0 0
merce McAllen Zapata Brownsville Brownsville Laredo Service Austin Customer
mer Customer Customer Customer Customer Center Backup Service Backup
ce Spanish Service Spanish Service Spanish Service Spanish Service Spanish
up Backup Backup Backup
0.0% 0.0%
0.0% 0.0%
0.0%
stin Customer Commerce Corpus Christi Austin Operator San Antonio
vice Backup Operator Customer Backup Operator
Backup Service Backup Backup
27
26
19 19
27
26
19 19
ice Austin Customer Commerce Corpus Christi Austin Operator San Antonio
up Service Backup Operator Customer Backup Operator
Backup Service Backup Backup
This shape represents a slicer. Slicers are Split/Skill Sum - ACD Calls
supported in Excel 2010 or later. SPANISH McALLEN 0.00%
SP ZAP Backup 0.00%
If the shape was modified in an earlier SP McA Backup 0.00%
saved in Excel 2003 or earlier, the slicer SP EP Backup 0.00%
cannot be used. SP Comm Backup 0.00%
SP Brwns Backup 0.00%
SPANISH EAGLE PASS 0.00%
SPANISH BRWNS 0.00%
Svc Ctr 8214700 bkup 0.00%
AUST Backup 0.00%
SP LAR Backup 0.00%
Sinton Oper Backup 0.00%
CC Backup 0.00%
Comm Oper Backup 0.00%
Timeline: Works in Excel 2013 or higher. Do not move Austin Oper Backup 0.00%
or resize.
SA Oper Backup 0.00%
OKC Operator backup 0.00%
HSTN Backup 0.00%
ZAP Backup 0.00%
Zapata Oper Backup 0.00%
SPANISH COMMERCE 0.00%
SPAN Backup 0.01%
EP Backup 0.01%
Brwns Backup 0.01%
If the shape was modified in an earlier HSTN Operator Bkup 0.01%
version of Excel, or if the workbook was CC Operator backup 0.01%
saved in Excel 2003 or earlier, the slicer CARD Backup 0.01%
cannot be used.
BRWN Operator backup 0.01%
LA Backup 0.01%
SPANISH ZAPATA 0.01%
McA Backup 0.01%
McAllen Oper Backup 0.02%
SA Backup 0.02%
EP Operator backup 0.02%
Svc Ctr 8214700 0.10%
SPANISH LAREDO 0.20%
Port Lavaca 0.23%
Dispute Res Spanish 0.30%
Austin Cust Serv 0.41%
Sinton Operator 0.54%
Commerce C S 0.75%
Austin Operator 0.85%
Corpus Primary CS 1.02%
Spanish 1.11%
Zapata CS 1.15%
CC Operator 1.32%
Dispute Resolution 1.34%
OKC Operator 1.43%
Houston Cust Service 1.52%
OKBK 2.22%
I VOICE SPAN 2.23%
Zapata PBX 2.37%
Eagle Pass C S 2.61%
HSTN Operator 2.62%
Brownsville CS 2.91%
Customer Service 3.72%
Laredo C S 4.08%
BRWN Operator 4.14%
Commerce Oper 4.44%
McAllen C S 5.06%
EP Operator 5.78%
Operators 6.18%
McAllen Operator 6.45%
Card Services 6.48%
Internet Banking 9.09%
PBX Oper Laredo 17.18%
Total Result 100.00%
0.0% 0.0% 0.0% 0.0% 0
Split/Skill Sum - ACD Calls
SPANISH McALLEN -
SP ZAP Backup -
SP McA Backup -
SP EP Backup - 0 0 0
SP Comm Backup -
EN up up
SP Brwns Backup - AL
L ck ck c
c Ba Ba Ba
SPANISH EAGLE PASS - M P cA EP
SH ZA M SP
SPANISH BRWNS 1 NI SP SP C
Svc Ctr 8214700 bkup 2 S PA SP
AUST Backup 3
SP LAR Backup 6
Sinton Oper Backup 11
CC Backup 19
Comm Oper Backup 19
Austin Oper Backup 26
SA Oper Backup 27
OKC Operator backup 31
HSTN Backup 34
ZAP Backup 39 Row Labels
Zapata Oper Backup 49 SP EP Backup
SPANISH COMMERCE 54 SP McA Backup
SPAN Backup 61 SP Comm Backup
EP Backup 64 SP ZAP Backup
Brwns Backup 71 SP Brwns Backup
HSTN Operator Bkup 72 SPANISH EAGLE PA
CC Operator backup 80 SPANISH McALLEN
CARD Backup 90 SPANISH BRWNS
BRWN Operator backup 112 Svc Ctr 8214700 b
LA Backup 113 AUST Backup
SPANISH ZAPATA 124 SP LAR Backup
McA Backup 156 Comm Oper Backu
McAllen Oper Backup 197 ZAP Backup
SA Backup 211 Zapata Oper Backu
EP Operator backup 233 SPANISH COMMER
Svc Ctr 8214700 1,148 SPAN Backup
SPANISH LAREDO 2,343 EP Backup
Port Lavaca 2,666 Brwns Backup
Dispute Res Spanish 3,430 CARD Backup
Austin Cust Serv 4,777 BRWN Operator ba
Sinton Operator 6,320 LA Backup
Commerce C S 8,775 SPANISH ZAPATA
Austin Operator 9,828 McA Backup
Corpus Primary CS 11,855 McAllen Oper Back
Spanish 12,891 EP Operator backu
Zapata CS 13,370 SPANISH LAREDO
CC Operator 15,336 Commerce C S
Dispute Resolution 15,593 Zapata CS
OKC Operator 16,679 Zapata PBX
Houston Cust Service 17,662 Eagle Pass C S
OKBK 25,764 Brownsville CS
I VOICE SPAN 25,938 Laredo C S
Zapata PBX 27,545 BRWN Operator
Eagle Pass C S 30,318 Commerce Oper
HSTN Operator 30,409 McAllen C S
Brownsville CS 33,854 EP Operator
Customer Service 43,267 McAllen Operator
Laredo C S 47,434 PBX Oper Laredo
BRWN Operator 48,140
Commerce Oper 51,667
McAllen C S 58,838
EP Operator 67,189
Operators 71,899
McAllen Operator 75,030
Card Services 75,286
Internet Banking 105,740
PBX Oper Laredo 199,792
Total Result 1,162,688
Laredo - % ACD b
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0
Laredo - %
0 0 0 0 0 0 0 1 2 3 6 11 19 19 26 27 31
EN up up up up
ku
p
AS
S NS ku
p
ku
p
ku
p
ku
p
ku
p
ku
p
ku
p
ku
p
ku
p
AL
L ck ck ac
k
ac
k c P W b c c c c c c c c
c Ba Ba B B s Ba LE BR 700 Ba Ba r Ba Ba r Ba r Ba r Ba r ba B
M P cA E P m n G H 4 S T R e C C e e e o N
SH ZA M SP
m w EA NI
S
21 AU SP L
A
Op Op Op Op ra
t
HS
T
NI SP SP Co Br S H A r 8 n m n A e
S PA SP SP NI SP Ct nt
o
o m u sti S Op
A c S i C A C
SP Sv OK
Sum of ACD Calls

0
0
0
0
0
0
0
1
2
3
6
19
39
49
54
61
64
71
90
112
113
124
156
197
233
2343
8775
13370
27545
30318
33854
47434
48140
51667
58838
67189
75030
199792
Laredo - % ACD by Skill (Dec '18 - Dec '19)
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Laredo - % ACD by Skill (Dec '18 - Dec '19)
124 156
9 19 26 27 31 34 39 49 54 61 64 71 72 80 90 112 113 124 156
up up up up up p p E p p p p p p p p TA up
k k k k k ku ku RC ku ku ku ku ku ku ku ku A k
ac ac ac ac ac Ba
c a c
M
E a c a c a c
r B a c a c a c a c
AP a c ac
rB r B r B r b B
P er
B M B
EP
B
ns
B t o r b B r b B Z B r B
pe pe to TN ZA CO AN ra to RD a t o LA SH cA pe
O O er
a HS Op P r w e r a A r I M O
tin SA p ta IS
H S B Op pe
C
pe PA
N
le
n
us O p a N T N O O S l
C A CC cA
OK Za SP HS W
N
M
B R
0.4%
0.3%
0.2%
0.2%
0.1%
0% 0.0% 0.0% 0.0% 0.0%
4,777
3,430
2,666
2,343
1,148
124 156 197 211 233

2,666
2,343
1,148
2 113 124 156 197 211 233
up TA up up up up 0 a ish Serv
k A k k k k 4 70 E DO vac n
ac P ac ac ac ac 1 R a a t
A
B ZA B rB A
B r b 82 LA r tL s Sp Cus
SH cA e S o Ct
r H Po Re
NI M O p
r at c N IS e sti
n
A n e v A t u
SP lle Op S
SP i sp
u A
cA E P D
M
Market Data
Laredo Call Center
Sum - ACD Calls Sum - Aban Calls
665,689 85,653


cannot be used.


cannot be used.

or resize.


cannot be used.
cannot be used.
San Antonio Call Center
Sum - ACD Calls Sum - Aban Calls
496,999 98,187
Market
Laredo Call Center
Date Sum - ACD Calls
12/1/2018 48,795
1/1/2019 50,376
This shape represents a slicer. Slicers are 2/1/2019 49,119
supported in Excel 2010 or later. 3/1/2019 52,709
4/1/2019 52,733
version of Excel, or if the workbook was 5/1/2019 51,602
cannot be used. 7/1/2019 54,980
8/1/2019 55,173
9/1/2019 49,620
supported in Excel 2010 or later. 10/1/2019 53,976
11/1/2019 47,405
Total Result 665,689
cannot be used.

or resize.
7,932
6,293 6,707
5,418 5,428
5,263

cannot be used.
38,005 39,641 36,746

48,795 50,376 49,119 52,7
12/1/2018 1/1/2019 2/1/2019 3/

cannot be used.
38,005 39,641 36,746

48,795 50,376 49,119 52,7
12/1/2018 1/1/2019 2/1/2019 3/
Market
Data
San Antonio Call Center
Sum - Aban Calls Sum - ACD Calls Sum - Aban Calls
5,263 38,005 5,418 14,836
5,428 39,641 6,293 20,307
6,707 36,746 7,932
6,613 39,724 7,929
6,017 40,954 5,324
7,573 39,329 5,153
6,688 36,464 7,018
8,223 38,458 11,383
7,543 37,679 11,547
6,523 36,127 7,562
5,623 39,426 7,362
5,979 35,170 7,670
7,473 39,276 7,596
85,653 496,999 98,187
ACD Call Distribution Volume & Abandoned Calls by Call Center
11,383 11,547
8,223
7,932 7,929
7,573 7,018 7,543
6,293 6,707 6,613 6,688

6,017
5,428 5,324 5,153
54,980
39,641 36,746 39,724 40,954 39,329 36,464 38,458 37,679
,376 49,119 52,709 52,733 51,602 48,902 55,173 4
1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019

54,980
39,641 36,746 39,724 40,954 39,329 36,464 38,458 37,679
,376 49,119 52,709 52,733 51,602 48,902 55,173 4
1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019
Market Laredo Call Center Sum - ACD Calls San Antonio Call Center Sum - ACD Calls Data Sum
andoned Calls by Call Center (Dec '18 - Dec '19)
11,383 11,547
665,689
496,999
8,223 7,670
7,562 7,596
7,473
7,362
7,543
6,523
5,979
5,623
54,980
38,458 37,679 36,127 39,426 35,170 39,276
55,173 49,620 53,976 47,405 50,299
7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/2019 Total Result

54,980
38,458 37,679 36,127 39,426 35,170 39,276
55,173 49,620 53,976 47,405 50,299
7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/2019 Total Result
nter Sum - ACD Calls Data Sum - Aban Calls Sum - Aban Calls
665,689
496,999
Total Result
Total Result
This shape represents a slicer. Slicers are Average - Avg ACD Time Category
12/1/2018 0:03:02
If the shape was modified in an earlier 1/1/2019 0:02:45
saved in Excel 2003 or earlier, the slicer 2/1/2019 0:02:30
cannot be used. 3/1/2019 0:03:02
4/1/2019 0:02:54
5/1/2019 0:02:41
6/1/2019 0:02:19
7/1/2019 0:02:20
8/1/2019 0:02:36
9/1/2019 0:02:19
10/1/2019 0:02:37
11/1/2019 0:02:17
12/1/2019 0:02:51
Timeline: Works in Excel 2013 or higher. Do not move Total Result 0:02:38
or resize.

If the shape was modified in an earlier 0:04:32

0:04:30
cannot be used.
0:03:02
0:02:45


saved in Excel 2003 or earlier, the slicer 0:00:23 0:00:19
cannot be used.
12/1/2018 1/1/2019
saved in Excel 2003 or earlier, the slicer 0:00:23 0:00:19
cannot be used.
12/1/2018 1/1/2019
Operators San Antonio Internet Banking
0:00:23 0:04:30
0:00:19 0:04:32
0:00:18 0:04:46
0:00:14 0:05:04
0:00:23 0:05:07
0:00:13 0:05:03
0:00:17 0:04:47
0:00:13 0:05:02
0:00:15 0:05:10
0:00:14 0:04:54
0:00:15 0:04:49
0:00:15 0:05:00
0:00:25 0:05:02
0:00:17 0:04:54
San Antonio - Average
0:05:04 0:05:07 0:05:03

0:04:46 0:04:47
0:04:32
0:03:02
0:02:54
0:02:45 0:02:41
0:02:30
0:02:19
0:00:19 0:00:18 0:00:23 0:00:17

0:00:14 0:00:13
1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019
Category SA Customer Service Op

0:00:19 0:00:18 0:00:23 0:00:17
0:00:14 0:00:13
1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019
Category SA Customer Service Op

San Antonio - Average ACD Call Time by Split (Dec '18 - Dec '19)
0:05:10
0:05:03 0:05:02 0
0:04:54 0:04:49
0:04:47
0:02:41 0:02:36 0:02:37

0:02:19 0:02:20 0:02:19 0
0:00:13 0:00:17 0:00:13 0:00:15 0:00:14 0:00:15 0
5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11
gory SA Customer Service Operators San Antonio Internet Banking

0:00:13 0:00:17 0:00:13 0:00:15 0:00:14 0:00:15 0
5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11

0:05:00 0:05:02
0:04:49 0:04:54
0:02:51
0:02:37 0:02:38
0:02:17
0:00:25
0:00:15 0:00:15 0:00:17
10/1/2019 11/1/2019 12/1/2019 Total Result

0:00:25
0:00:15 0:00:15 0:00:17
10/1/2019 11/1/2019 12/1/2019 Total Result

12/1/2018 0:03:02
cannot be used. 3/1/2019 0:03:02
4/1/2019 0:02:54
5/1/2019 0:02:41
6/1/2019 0:02:19
7/1/2019 0:02:20
8/1/2019 0:02:36
9/1/2019 0:02:19
10/1/2019 0:02:37
11/1/2019 0:02:17
12/1/2019 0:02:51
or resize.
This shape represents a slicer. Slicers are 0:05:46


version of Excel, or if the workbook was 0:05:02
cannot be used. 0:04:30 0:04:32
0:04:19
0:03:36
0:03:02
0:02:53 0:02:45
If the shape was modified in an earlier 0:02:10 0:02:01

cannot be used.
0:01:26
0:00:43
cannot be used.
0:01:26
0:00:43
0:00:22 0:00:18
0:00:23 0:00:19
0:00:00
12/1/2018 1/1/2019
-0:00:43
Operators San Antonio Internet Banking Laredo Customer Service Operators Laredo
0:00:23 0:04:30 0:01:47 0:00:22
0:00:19 0:04:32 0:02:01 0:00:18
0:00:18 0:04:46 0:01:09 0:00:15
0:00:14 0:05:04 0:00:54 0:00:18
0:00:23 0:05:07 0:01:00 0:00:19
0:00:13 0:05:03 0:01:42 0:00:22
0:00:17 0:04:47 0:01:51 0:00:17
0:00:13 0:05:02 0:01:44 0:00:20
0:00:15 0:05:10 0:01:46 0:00:27
0:00:14 0:04:54 0:01:26 0:00:23
0:00:15 0:04:49 0:01:43 0:00:20
0:00:15 0:05:00 0:01:18 0:00:17
0:00:25 0:05:02 0:02:13 0:00:25
0:00:17 0:04:54 0:01:35 0:00:20
Average ACD Call Time by
0:05:04 0:05:07 0:05:03

0:04:46 0:04:47
0 0:04:32
2 0:03:02
0:02:54
0:02:45 0:02:41
0:02:30
0:02:19
0:02:01
7 0:01:51
0:01:42
0:01:09
0:01:00
0:00:54
0:02:01
7 0:01:51
0:01:42
0:01:09
0:01:00
0:00:54
2 0:00:18 0:00:18 0:00:19 0:00:22 0:00:17

0:00:15
3 0:00:19 0:00:18 0:00:23
0:00:14 0:00:13 0:00:17
018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019
Category SA Customer Service Operators San Antonio Inter

Average ACD Call Time by Market (Dec '18 - Dec '19)
0:05:10
0:05:03 0:05:02
0:04:54 0:04:49
0:04:47
0:02:41 0:02:36 0:02:37

0:02:19 0:02:20 0:02:19
0:01:51 0:01:46
0:01:42 0:01:44 0:01:43
0:01:26
0:00:27
0:01:51 0:01:46
0:01:42 0:01:44 0:01:43
0:01:26
0:00:22 0:00:27 0:00:23

0:00:17 0:00:20 0:00:20
0:00:13 0:00:17 0:00:13 0:00:15 0:00:14 0:00:15

9 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11
Operators San Antonio Internet Banking Laredo Customer Service Operators Lared
0:05:00 0:05:02
0:04:49 0:04:54
0:02:51
0:02:37 0:02:38
0:02:17 0:02:13
0:01:43
0:01:35
0:01:18
0:00:25
0:01:43
0:01:35
0:01:18
0:00:20 0:00:25 0:00:20

0:00:17
0:00:25
0:00:15 0:00:15 0:00:17
10/1/2019 11/1/2019 12/1/2019 Total Result
Operators Laredo
12/1/2018 0:03:02
cannot be used. 3/1/2019 0:03:02
4/1/2019 0:02:54
5/1/2019 0:02:41
6/1/2019 0:02:19
7/1/2019 0:02:20
8/1/2019 0:02:36
9/1/2019 0:02:19
10/1/2019 0:02:37
11/1/2019 0:02:17
12/1/2019 0:02:51
or resize.
This shape represents a slicer. Slicers are 0:05:46


cannot be used. 0:04:30 0:04:32
0:04:19
0:03:36
0:03:02
0:02:53 0:02:45

cannot be used.
0:01:26
0:00:43
cannot be used.
0:01:26
0:00:43
0:00:22 0:00:18
0:00:23 0:00:19
0:00:00
12/1/2018 1/1/2019
-0:00:43
Operators San Antonio Internet Banking Laredo Customer Service Operators Laredo
0:00:23 0:04:30 0:01:47 0:00:22
0:00:19 0:04:32 0:02:01 0:00:18
0:00:18 0:04:46 0:01:09 0:00:15
0:00:14 0:05:04 0:00:54 0:00:18
0:00:23 0:05:07 0:01:00 0:00:19
0:00:13 0:05:03 0:01:42 0:00:22
0:00:17 0:04:47 0:01:51 0:00:17
0:00:13 0:05:02 0:01:44 0:00:20
0:00:15 0:05:10 0:01:46 0:00:27
0:00:14 0:04:54 0:01:26 0:00:23
0:00:15 0:04:49 0:01:43 0:00:20
0:00:15 0:05:00 0:01:18 0:00:17
0:00:25 0:05:02 0:02:13 0:00:25
0:00:17 0:04:54 0:01:35 0:00:20
Average ACD Call Time by
0:05:04 0:05:07 0:05:03

0:04:46 0:04:47
0 0:04:32
2 0:03:02
0:02:54
0:02:45 0:02:41
0:02:30
0:02:19
0:02:01
7 0:01:51
0:01:42
0:01:09
0:01:00
0:00:54
0:02:01
7 0:01:51
0:01:42
0:01:09
0:01:00
0:00:54
2 0:00:18 0:00:18 0:00:19 0:00:22 0:00:17

0:00:15
3 0:00:19 0:00:18 0:00:23
0:00:14 0:00:13 0:00:17
018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019
Category SA Customer Service Operators San Antonio Inter

Average ACD Call Time by Market (Dec '18 - Dec '19)
0:05:10
0:05:03 0:05:02
0:04:54 0:04:49
0:04:47
0:02:41 0:02:36 0:02:37

0:02:19 0:02:20 0:02:19
0:01:51 0:01:46
0:01:42 0:01:44 0:01:43
0:01:26
0:00:27
0:01:51 0:01:46
0:01:42 0:01:44 0:01:43
0:01:26
0:00:22 0:00:27 0:00:23

0:00:17 0:00:20 0:00:20
0:00:13 0:00:17 0:00:13 0:00:15 0:00:14 0:00:15

9 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11
Operators San Antonio Internet Banking Laredo Customer Service Operators Lared
0:05:00 0:05:02
0:04:49 0:04:54
0:02:51
0:02:37 0:02:38
0:02:17 0:02:13
0:01:43
0:01:35
0:01:18
0:00:25
0:01:43
0:01:35
0:01:18
0:00:20 0:00:25 0:00:20

0:00:17
0:00:25
0:00:15 0:00:15 0:00:17
10/1/2019 11/1/2019 12/1/2019 Total Result
Operators Laredo
This shape represents a slicer. Slicers are Category Data
supported in Excel 2010 or later. Internet Banking
Date Sum - ACD Calls Sum - Aban Calls
cannot be used. 2/1/2019 10,386 2,385
3/1/2019 11,447 3,018
4/1/2019 10,896 2,316
5/1/2019 10,278 1,363
6/1/2019 9,573 1,674
7/1/2019 10,149 3,676
8/1/2019 9,298 4,617
9/1/2019 9,020 2,983
10/1/2019 9,958 2,980
11/1/2019 8,982 3,359
12/1/2019 9,791 3,725
Total Result 131,678 35,307
Internet Banking
Row Labels ACD Calls %ACD Calls Abandoned Calls
Dec-18 10,641 88% 1,441
Jan-19 11,259 86% 1,770
Feb-19 10,386 81% 2,385
Mar-19 11,447 79% 3,018
Apr-19 10,896 82% 2,316
May-19 10,278 88% 1,363
Jun-19 9,573 85% 1,674
Jul-19 10,149 73% 3,676
Aug-19 9,298 67% 4,617
Sep-19 9,020 75% 2,983
Oct-19 9,958 77% 2,980
Nov-19 8,982 73% 3,359
Dec-19 9,791 72% 3,725
Total 131,678 79% 35,307
Sum - Total Calls
12,082
13,029
12,771
San Antonio - I
14,465
13,212
11,641
11,247
13,825
13,915
12,003
12,938
12,341
13,516
166,985
%Abandoned Calls Total Calls

12% 12,082
14% 13,029 12,082 13,029 12,771 14,465 13,212 11,64
1,441 1,770 2,385 3,018 2,316 1,36
19% 12,771 10,641 11,259 10,386 11,447 10,896 10,27
21% 14,465
18% 13,212
12% 11,641
15% 11,247
27% 13,825 Category Internet Banking Su
33% 13,915
25% 12,003
23% 12,938 San Antonio - %
27% 12,341
28% 13,516 14,465
21% 166,985
13,029 12,771 13,212
12,082
12% 14% 19% 18%

21%
12% 14% 19% 18%
21%
88% 86% 81% 82%

79%
Dec-18 Jan-19 Feb-19 Mar-19 Apr-19
%ACD Ca
San Antonio - Internet Banking ACD & Abandoned Calls
14,465 13,212 11,641 11,247 13,825 13,915 12,003 12,938 12,341 13,516
3,018 2,316 1,363 1,674 3,676 4,617 2,983 2,980 3,359 3,725
11,447 10,896 10,278 9,573 10,149 9,298 9,020 9,958 8,982 9,791
ategory Internet Banking Sum - ACD Calls Data Sum - Aban Calls Sum - Total Calls
San Antonio - % Internet Banking ACD & Abandoned Calls

14,465
13,825 13,915
1 13,212 12,938
12,003 12,341
11,641 11,247
18% 12% 15%
21% 27% 25% 23% 27%
33%
18% 12% 15%
21% 27% 25% 23% 27%
33%
82% 88% 85%

79% 73% 75% 77% 73%
67%
Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19
%ACD Calls %Abandoned Calls Total Calls

166,985
35,307
131,678
2,938 12,341 13,516

2,980 3,359 3,725
9,958 8,982 9,791
- Total Calls
13,516
12,938
2,003 12,341
25% 23% 27% 28%

25% 23% 27% 28%
75% 77% 73% 72%
ep-19 Oct-19 Nov-19 Dec-19

supported in Excel 2010 or later. Operators San Antonio
If the shape was modified in an earlier 12/1/2018 11,166 797
saved in Excel 2003 or earlier, the slicer 1/1/2019 12,210 847
cannot be used. 2/1/2019 11,335 921
3/1/2019 12,314 838
4/1/2019 12,633 992
5/1/2019 11,950 916
6/1/2019 11,080 1,047
7/1/2019 12,697 1,093
8/1/2019 12,635 1,010
9/1/2019 11,191 914
10/1/2019 11,722 1,162
11/1/2019 10,051 820
12/1/2019 10,882 993

Date ACD Calls %ACD Calls Abandoned Calls
Dec-18 11,166 93% 797
Jan-19 12,210 94% 847
Feb-19 11,335 92% 921
Mar-19 12,314 94% 838
Apr-19 12,633 93% 992
May-19 11,950 93% 916
Jun-19 11,080 91% 1,047
Jul-19 12,697 92% 1,093
Aug-19 12,635 93% 1,010
Sep-19 11,191 92% 914
Oct-19 11,722 91% 1,162
Nov-19 10,051 92% 820
Dec-19 10,882 92% 993
Total 151,866 92% 12,350
Sa
Sum - Total Calls
11,963
13,057
12,256
13,152
13,625
12,866
12,127
13,790
13,645
12,105
12,884
10,871 11,963 13,057 12,256 13,152 1
797 847
12,210 921 838
12,314 1
11,875 11,166 11,335
164,216
0 18 0 19 0 19 0 19
2 2 2 2 2
/1/ /1/ /1/ /1/ /1/
12 1 2 3 4
Category Ope
%Abandoned CallsTotal Calls Sum - Total C
7% 11,963
6% 13,057
8% 12,256
6% 13,152
7% 13,625
7% 12,866
9% 12,127 13,057 13,15
8% 13,790 11,963 12,256
7% 13,645
8% 12,105 7% 6% 8% 6%
9% 12,884
8% 10,871
8% 11,875
8% 164,216
93% 94% 92% 94%
Dec-18 Jan-19 Feb-19 Mar-1

Dec-18 Jan-19 Feb-19 Mar-1
San Antonio - Operator ACD & Abandoned Calls
3,057 12,256 13,152 13,625 12,866 12,127 13,790 13,645 12,105 12,884 10,871 11,87
847 921 838 992 916 1,047 12,697 1,093 1,010 914 1,162 820 993
2,210 11,335 12,314 12,633 11,950 11,080 12,635 11,191 11,722 10,051 10,88
9 19 19 19 19 19 19 19 19 19 19 19
01 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0
/1/ /1/ /1/ /1/ /1/ /1/ /1/ /1/ /1/ /1/ /1/
2 3 4 5 6 7 8 9 10 11 12 T
Category Operators San Antonio Sum - ACD Calls Data Sum - Aban Calls
Sum - Total Calls
San Antonio - % Operator ACD & Abandoned Calls

13,625 13,790 13,645
3,057 13,152 12,866 12,88
12,256 12,127 12,105
6% 8% 6% 7% 7% 9% 8% 7% 8% 9%
94% 92% 94% 93% 93% 91% 92% 93% 92% 91%
an-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-1
91%
an-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-1

s
164,216
12,350
151,866
105 12,884 10,871 11,875

4 1,162
11,722 820 993
191 10,051 10,882
19 19 19 t
0 0 0 s ul
1/
2
1/
2
1/
2
l Re
/ / / ta
10 11 12 To
m - Aban Calls
ned Calls
13,645
12,884
12,105 11,875
10,871
7% 8% 9% 8% 8%
93% 92% 91% 92% 92%
Aug-19 Sep-19 Oct-19 Nov-19 Dec-19

91%
Aug-19 Sep-19 Oct-19 Nov-19 Dec-19
Total Calls
supported in Excel 2010 or later. SA Customer Service
cannot be used. 2/1/2019 15,025 4,626
3/1/2019 15,963 4,073
4/1/2019 17,425 2,016
5/1/2019 17,101 2,874
6/1/2019 15,811 4,297
7/1/2019 15,612 6,614
8/1/2019 15,746 5,920
9/1/2019 15,916 3,665
10/1/2019 17,746 3,220
11/1/2019 16,137 3,491
12/1/2019 18,603 2,878
SA Customer Service
Dec-18 16,198 84% 3,180
Jan-19 16,172 81% 3,676
Feb-19 15,025 76% 4,626
Mar-19 15,963 80% 4,073
Apr-19 17,425 90% 2,016
May-19 17,101 86% 2,874
Jun-19 15,811 79% 4,297
Jul-19 15,612 70% 6,614
Aug-19 15,746 73% 5,920
Sep-19 15,916 81% 3,665
Oct-19 17,746 85% 3,220
Nov-19 16,137 82% 3,491
Dec-19 18,603 87% 2,878
Grand Total 213,455 81% 50,530
San Ant
Sum - Total Calls

19,378
19,848
19,651
20,036
19,441
19,975
20,108
22,226
21,666
19,581
20,966
19,628
21,481
263,985 19,378 19,848 19,651 20,036 19,441
3,180 3,676 4,626 4,073 2,016
16,198 16,172 15,025 15,963 17,425
Category SA C
%Abandoned CallsTotal Calls Sum - Total C
16% 19,378
19% 19,848 San Anton
24% 19,651
20% 20,036
10% 19,441
14% 19,975 19,378 19,848 19,651 20,036 19,44
21% 20,108
30% 22,226
16% 10%
27% 21,666
19% 24% 20%
19% 19,581
15% 20,966
18% 19,628
13% 21,481
19% 263,985
84% 90%
81% 76% 80%
%AC
%AC
San Antonio - Customer Service ACD & Abandoned Calls
19,651 20,036 19,441 19,975 20,108 22,226 21,666 19,581 20,966 19,628 21,481
4,626 4,073 2,016 2,874 4,297 6,614 5,920 3,665 3,220 3,491 2,878
15,025 15,963 17,425 17,101 15,811 15,612 15,746 15,916 17,746 16,137 18,603
Category SA Customer Service Sum - ACD Calls Data Sum - Aban Calls
Sum - Total Calls
San Antonio - % Customer Service ACD & Abandoned Calls
22,226 21,666 20,966

19,651 20,036 19,441 19,975 20,108 19,581 19,628
10% 14% 15% 18%
24% 20% 21% 19%
30% 27%
90% 86% 85% 82%

76% 80% 79% 81%
70% 73%
Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19


alls
263,985
50,530
213,455
20,966 19,628 21,481

3,220 3,491 2,878
17,746 16,137 18,603
Aban Calls
Calls
20,966 21,481
19,581 19,628
19% 15% 18% 13%
81% 85% 82% 87%
Sep-19 Oct-19 Nov-19 Dec-19

supported in Excel 2010 or later. Laredo Customer Service
cannot be used. 2/1/2019 14,717 3,166
3/1/2019 14,986 3,001
4/1/2019 14,512 2,471
5/1/2019 13,885 3,938
6/1/2019 14,419 3,308
7/1/2019 16,597 3,959
8/1/2019 16,723 3,797
9/1/2019 14,939 3,749
10/1/2019 16,565 2,555
11/1/2019 14,600 3,174
12/1/2019 14,209 4,147
SA Customer Service
Dec-18 14,464 86% 2,328
Jan-19 15,100 88% 2,063
Feb-19 14,717 82% 3,166
Mar-19 14,986 83% 3,001
Apr-19 14,512 85% 2,471
May-19 13,885 78% 3,938
Jun-19 14,419 81% 3,308
Jul-19 16,597 81% 3,959
Aug-19 16,723 81% 3,797
Sep-19 14,939 80% 3,749
Oct-19 16,565 87% 2,555
Nov-19 14,600 82% 3,174
Dec-19 14,209 77% 4,147
Grand Total 195,716 82% 41,656
San An
Sum - Total Calls

16,792
17,163
17,883 17,987
17,883 17,163 16,983
16,792
17,987
16,983
17,823
17,727
20,556
20,520
18,688
19,120
17,774
18,356
237,372
2,328 2,063 3,166 3,001 2,471

14,464 15,100 14,717 14,986 14,512
12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019
%Abandoned CallsTotal Calls
14% 16,792
12% 17,163 Category Laredo Custom
18% 17,883
17% 17,987
15% 16,983
22% 17,823
19% 17,727
19% 20,556
19% 20,520 San Antonio - % C
20% 18,688
13% 19,120
18% 17,774
23% 18,356 17,883 17,987
16,792 17,163 16,9
18% 237,372
14% 12% 18% 17% 15
86% 88% 82% 83% 85

86% 88% 82% 83% 85
Dec-18 Jan-19 Feb-19 Mar-19 Apr

20,556 20,520
19,120
18,688 18,356
7,883 17,987 17,823 17,727 17,774
16,983
,166 3,001 2,471 3,938 3,308 3,959 3,797 3,749 2,555 3,174 4,147
4,717 14,986 14,512 13,885 14,419 16,597 16,723 14,939 16,565 14,600 14,209
/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/201
Category Laredo Customer Service Sum - ACD Calls Data Sum - Aban Calls Sum - Total Calls
20,556 20,520
18,688 19,120
17,883 17,987 17,823 17,727 17,77
16,983
18% 17% 15% 19% 19% 19% 20% 13% 18%

22%
82% 83% 85% 81% 81% 81% 80% 87% 82%

78%
82% 83% 85% 81% 81% 81% 80% 87% 82%
78%

19,120 41,656
18,356
17,774
195,716
2,555 3,174 4,147

16,565 14,600 14,209
10/1/2019 11/1/2019 12/1/2019 Total Result
Sum - Total Calls
18,688 19,120
18,356
17,774
20% 13% 18% 23%
80% 87% 82% 77%

80% 87% 82% 77%

supported in Excel 2010 or later. Laredo Customer Service
cannot be used. 2/1/2019 14,717 3,166
3/1/2019 14,986 3,001
4/1/2019 14,512 2,471
5/1/2019 13,885 3,938
6/1/2019 14,419 3,308
7/1/2019 16,597 3,959
8/1/2019 16,723 3,797
9/1/2019 14,939 3,749
10/1/2019 16,565 2,555
11/1/2019 14,600 3,174
12/1/2019 14,209 4,147
SA Customer Service
Dec-18 14,464 86% 2,328
Jan-19 15,100 88% 2,063
Feb-19 14,717 82% 3,166
Mar-19 14,986 83% 3,001
Apr-19 14,512 85% 2,471
May-19 13,885 78% 3,938
Jun-19 14,419 81% 3,308
Jul-19 16,597 81% 3,959
Aug-19 16,723 81% 3,797
Sep-19 14,939 80% 3,749
Oct-19 16,565 87% 2,555
Nov-19 14,600 82% 3,174
Dec-19 14,209 77% 4,147
Grand Total 195,716 82% 41,656
This shape represents a slicer. Slicers are supported in Excel

2010 or later.
If the shape was modified in an earlier version of Excel, or if

the workbook was saved in Excel 2003 or earlier, the slicer
cannot be used.
2010 or later.
If the shape was modified in an earlier version of Excel, or if

the workbook was saved in Excel 2003 or earlier, the slicer
cannot be used.
San Ant
Sum - Total Calls
16,792
17,163
17,883
17,883 17,987
17,987 17,163
16,792 16,983
16,983
17,823
17,727
20,556
20,520
18,688
19,120
17,774
18,356
237,372
2,328 2,063 3,166 3,001 2,471

14,464 15,100 14,717 14,986 14,512
%Abandoned Calls Total Calls
12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5
14% 16,792
12% 17,163
18% 17,883
17% 17,987 Category Laredo Custom
15% 16,983
22% 17,823
19% 17,727
19% 20,556
19% 20,520 San Antonio - % C
20% 18,688
13% 19,120
18% 17,774
23% 18,356 17,883 17,987
18% 237,372 16,792 17,163 16,98
14% 12% 18% 17% 15%
86% 88% 82% 83% 85%

86% 88% 82% 83% 85%
Dec-18 Jan-19 Feb-19 Mar-19 Apr-
%
20,556 20,520
18,688 19,120
17,987 18,356
7,883 17,823 17,727 17,774
16,983
,166 3,001 2,471 3,938 3,308 3,959 3,797 3,749 2,555 3,174 4,147
4,717 14,986 14,512 13,885 14,419 16,597 16,723 14,939 16,565 14,600 14,209
1/2019 3/1/2019 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019 12/1/2019
Category Laredo Customer Service Sum - ACD Calls Data Sum - Aban Calls Sum - Total Calls
20,556 20,520
18,688 19,120
17,883 17,987 17,823 17,727 17,774
16,983
18% 17% 15% 19% 19% 19% 20% 13% 18%

22%
82% 83% 85% 81% 81% 81% 80% 87% 82%

78%
82% 83% 85% 81% 81% 81% 80% 87% 82%
78%

19,120
18,356 41,656
17,774
195,716
2,555 3,174 4,147

16,565 14,600 14,209
10/1/2019 11/1/2019 12/1/2019 Total
Result
Sum - Total Calls
18,688 19,120
17,774 18,356
20% 13% 18% 23%
80% 87% 82% 77%

80% 87% 82% 77%

supported in Excel 2010 or later. Operators Laredo
cannot be used. 2/1/2019 34,402 3,541
3/1/2019 37,723 3,612
4/1/2019 38,221 3,546
5/1/2019 37,717 3,635
6/1/2019 34,483 3,380
7/1/2019 38,383 4,264
Timeline: Works in Excel 2013 or higher. Do not 8/1/2019
move 38,450 3,746
or resize. 9/1/2019 34,681 2,774
10/1/2019 37,411 3,068
11/1/2019 32,805 2,805
12/1/2019 36,090 3,326
SA Customer Service
Dec-18 34,331 92% 2,935
Jan-19 35,276 91% 3,365
Feb-19 34,402 91% 3,541
Mar-19 37,723 91% 3,612
Apr-19 38,221 92% 3,546
May-19 37,717 91% 3,635
Jun-19 34,483 91% 3,380
Jul-19 38,383 90% 4,264
Aug-19 38,450 91% 3,746
Sep-19 34,681 93% 2,774
Oct-19 37,411 92% 3,068
Nov-19 32,805 92% 2,805
Dec-19 36,090 92% 3,326
Grand Total 469,973 91% 43,997
Sum - Total Calls Sum - ACD Calls Sum - Aban Calls Sum - Total Calls
37,266 11,166 797 11,963
38,641 12,210 847 13,057
37,943 11,335 921 12,256
41,335 12,314 838 13,152
41,767 12,633 992 13,625
41,352 11,950 916 12,866
37,863 11,080 1,047 12,127
42,647 12,697 1,093 13,790
42,196 12,635 1,010 13,645
37,455 11,191 914 12,105
40,479 11,722 1,162 12,884
35,610 10,051 820 10,871
39,416 10,882 993 11,875
34,331 35,276 34,402
513,970 151,866 12,350 164,216
2,935 3,365 3,541
%Abandoned CallsTotal Calls

8% 37,266
9% 38,641 San Antonio - % Customer
9% 37,943
41,335 41,767 41,352
9% 41,335
8% 41,767 38,641 37,943
37,266
9% 41,352
9% 37,863
8% 9% 9% 9% 8% 9%
10% 42,647
9% 42,196
7% 37,455
8% 40,479
8% 35,610
8% 39,416
9% 513,970 92% 91% 91% 91% 92% 91%
%ACD Calls %
%ACD Calls %
34,331 35,276 34,402 37,723 38,221 37,717 34,483 38,383 38,450 34,681 37,411 32,805 36,090
2,935 3,365 3,541 3,612 3,546 3,635 3,380 4,264 3,746 2,774 3,068 2,805 3,326
Category Operators Laredo Sum - ACD Calls Data Sum - Aban Calls Sum - Total Calls
Operators San Antonio Sum - ACD Calls Sum - Aban Calls Sum - Total Calls

41,767 42,647 42,196
41,335 41,352 40,479 39,416
37,863 37,455
35,610
9% 8% 9% 9% 10% 9% 7% 8% 8% 8%
91% 92% 91% 91% 90% 91% 93% 92% 92% 92%
Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19

Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19

Abandoned Calls
469,973
34,681 37,411 32,805 36,090 43,997

6 2,774 3,068 2,805 3,326
- Aban Calls Sum - Total Calls

an Calls Sum - Total Calls
39,416
,610
8% 8%
2% 92%
v-19 Dec-19
v-19 Dec-19
This shape represents a slicer. Slicers are Average - Avg Speed Ans
supported in Excel 2010 or later. Date
12/1/2018
If the shape was modified in an earlier 1/1/2019
saved in Excel 2003 or earlier, the slicer 2/1/2019
cannot be used. 3/1/2019
4/1/2019
5/1/2019
6/1/2019
7/1/2019
8/1/2019
9/1/2019
10/1/2019
11/1/2019
12/1/2019
Timeline: Works in Excel 2013 or higher. Do not move Total Result
or resize.


cannot be used.
0:02
0:02
supported in Excel 2010 or later. 0:02:03 0:02:04

cannot be used. 0:01:24
cannot be used. 0:01:24
0:00:08 0:00:08 0:00
12/1/2018 1/1/2019 2/1/2

Category
SA Customer Service Operators San Antonio Internet Banking Laredo Customer Service Operators Laredo
0:02:03 0:00:08 0:01:24 0:00:40 0:00:12
0:02:04 0:00:08 0:01:40 0:00:16 0:02:04
0:02:35 0:00:08 0:02:26 0:00:27 0:00:22
0:01:59 0:00:04 0:02:32 0:00:21 0:02:06
0:01:17 0:00:09 0:02:11 0:00:21 0:01:32
0:02:26 0:00:04 0:01:20 0:00:55 0:00:53
0:02:13 0:00:05 0:01:34 0:00:39 0:02:23
0:03:35 0:00:05 0:03:05 0:00:54 0:01:08
0:03:15 0:00:05 0:04:09 0:00:39 0:00:32
0:01:54 0:00:04 0:03:17 0:00:43 0:00:23
0:01:51 0:00:06 0:03:05 0:00:25 0:01:15
0:02:02 0:00:05 0:03:50 0:00:30 0:00:34
0:02:37 0:00:10 0:03:46 0:02:07 0:00:25
0:02:18 0:00:06 0:02:38 0:00:41 0:01:04
Average Ans
0:02:35 0:02:32
0:02:26 0:02:26
0:02:11 0:0
0:02:04
0:01:59
0:01:40
0:0
0:01:17 0:01:20
0:01:40
0:0
0:01:17 0:01:20
0:00:08 0:00:08 0:00:09 0:0

0:00:04 0:00:04
18 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/1
Category SA Customer Servi

This shape represents a
slicer. Slicers are supported
in Excel 2010 or later.
If the shape was modified in

an earlier version of Excel,
or if the workbook was
saved in Excel 2003 or
earlier, the slicer cannot be
used.
Average Answer Speed (Dec '18 - Dec '19)
0:04:09
0:03:35
0:03:15 0:03:17
0:03:05 0:03:05
0:02:26
0:02:13
0:01:54 0:01:51
0:01:34
0:01:20
0:01:51
0:01:34
0:01:20
0:00:04 0:00:05 0:00:05 0:00:05 0:00:04 0:00:06
5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019

0:03:50
0:03:46
0:03:05
0:02:37 0:02:38
0:02:18
0:02:02
0:01:51
0:01:51
0:00:10 0:00:06
0:00:06 0:00:05
10/1/2019 11/1/2019 12/1/2019 Total Result

Call Center Split Skill Category Category 1
San Antonio Call Center Operators Operators San Antonio San Antonio
San Antonio Call Center I VOICE SPAN Internet Banking Internet Banking Spanish
San Antonio Call Center Spanish SA Customer Service San Antonio
San Antonio Call Center Internet Banking Internet Banking Internet Banking
San Antonio Call Center Customer Service SA Customer Service San Antonio
San Antonio Call Center Port Lavaca SA Customer Service Port Lavaca
San Antonio Call Center Austin Cust Serv SA Customer Service Austin
San Antonio Call Center Card Services SA Customer Service Card Services
San Antonio Call Center Austin Operator Operators San Antonio Austin
San Antonio Call Center HSTN Operator Operators San Antonio Houston
San Antonio Call Center Svc Ctr 8214700 Operators San Antonio San Antonio
San Antonio Call Center Dispute Resolution SA Customer Service Reg. E. Disputes
Laredo Call Center Commerce C S Laredo Customer ServiceCommerce
Laredo Call Center PBX Oper Laredo Operators Laredo Laredo PBX
Laredo Call Center Laredo C S Laredo Customer ServiceLaredo
Laredo Call Center Commerce Oper Operators Laredo Commerce
Laredo Call Center McAllen C S Laredo Customer ServiceMcAllen
Laredo Call Center Eagle Pass C S Laredo Customer ServiceEagle Pass
Laredo Call Center Brownsville CS Laredo Customer ServiceBrownsville
Laredo Call Center Zapata CS Laredo Customer ServiceZapata
Laredo Call Center Zapata PBX Operators Laredo Zapata PBX
Laredo Call Center SPANISH LAREDO Laredo Customer ServiceLaredo
Laredo Call Center SPANISH BRWNS Laredo Customer ServiceBrownsville
Laredo Call Center SPANISH COMMERCE Laredo Customer ServiceCommerce
Laredo Call Center SPANISH EAGLE PASS Laredo Customer ServiceEagle Pass
Laredo Call Center SPANISH McALLEN Laredo Customer ServiceMcAllen
Laredo Call Center SPANISH ZAPATA Laredo Customer ServiceZapata
San Antonio Call Center Dispute Res Spanish SA Customer Service Reg. E. Disputes
Laredo Call Center McAllen Operator Operators Laredo McAllen
San Antonio Call Center Sinton Operator Operators San Antonio Corpus Christi
Laredo Call Center BRWN Operator Operators Laredo Brownsville
Laredo Call Center EP Operator Operators Laredo Eagle Pass
San Antonio Call Center Houston Cust Service SA Customer Service Houston
San Antonio Call Center SA Oper Backup Operators San Antonio San Antonio
San Antonio Call Center Austin Oper Backup Operators San Antonio Austin
San Antonio Call Center HSTN Operator Bkup Operators San Antonio Houston
San Antonio Call Center CC Operator backup Operators San Antonio Corpus Christi
San Antonio Call Center Sinton Oper Backup Operators San Antonio Corpus Christi
Laredo Call Center Svc Ctr 8214700 bkup Laredo Customer ServiceLaredo
Laredo Call Center Comm Oper Backup Operators Laredo Commerce
Laredo Call Center Zapata Oper Backup Operators Laredo Zapata
Laredo Call Center McAllen Oper Backup Operators Laredo McAllen
Laredo Call Center EP Operator backup Operators Laredo Eagle Pass
Laredo Call Center BRWN Operator backup Operators Laredo Brownsville
Laredo Call Center SPAN Backup Laredo Customer ServiceLaredo
San Antonio Call Center SA Backup SA Customer Service San Antonio
Laredo Call Center AUST Backup Laredo Customer ServiceAustin
Laredo Call Center CARD Backup Laredo Customer ServiceLaredo
San Antonio Call Center HSTN Backup SA Customer Service Houston
San Antonio Call Center CC Backup SA Customer Service Corpus Christi
Laredo Call Center LA Backup Laredo Customer ServiceLaredo
Laredo Call Center McA Backup Laredo Customer ServiceMcAllen
Laredo Call Center EP Backup Laredo Customer ServiceEagle Pass
Laredo Call Center Brwns Backup Laredo Customer ServiceBrownsville
Laredo Call Center ZAP Backup Laredo Customer ServiceZapata
Laredo Call Center SP LAR Backup Laredo Customer ServiceLaredo
Laredo Call Center SP Brwns Backup Laredo Customer ServiceBrownsville
Laredo Call Center SP Comm Backup Laredo Customer ServiceCommerce
Laredo Call Center SP EP Backup Laredo Customer ServiceEagle Pass
Laredo Call Center SP McA Backup Laredo Customer ServiceMcAllen
Laredo Call Center SP ZAP Backup Laredo Customer ServiceZapata
San Antonio Call Center OKC Operator backup Operators San Antonio Oklahoma
San Antonio Call Center OKC Operator Operators San Antonio Oklahoma
San Antonio Call Center OKBK SA Customer Service Oklahoma
San Antonio Call Center Corpus Primary CS SA Customer Service Corpus Christi
San Antonio Call Center CC Operator Operators San Antonio Corpus Christi
Category 2
Internet Banking Spanish
San Antonio Customer Service Spanish
Internet Banking
San Antonio Customer Service
Port Lavaca Customer Service
Austin Customer Service
Card Services
Austin Operator
Houston Operator
San Antonio Service Center
Dispute Resolution
Commerce Customer Service
Laredo PBX
Laredo Customer Service
Commerce Operator
McAllen Customer Service
Eagle Pass Customer Service
Brownsville Customer Service
Zapata Customer Service
Zapata PBX
Laredo Customer Service Spanish
Brownsville Customer Service Spanish
Commerce Customer Service Spanish
Eagle Pass Customer Service Spanish
Zapata Customer Service Spanish
Dispute Resolution Spanish
McAllen Operator
Corpus Christi Operator
Brownsville Operator
Eagle Pass Operator
San Antonio Operator Backup
Austin Operator Backup
Houston Operator Backup
Laredo Service Center Backup
Commerce Operator Backup
Zapata Operator Backup
McAllen Operator Backup
Eagle Pass Operator Backup
Brownsville Operator Backup
San Antonio Customer Service Backup
Austin Customer Service Backup
Laredo Customer Service Backup
Houston Customer Service Backup
Corpus Christi Customer Service Backup
Laredo Customer Service Backup
McAllen Customer Service Backup
Eagle Pass Customer Service Backup
Brownsville Customer Service Backup
Zapata Customer Service Backup
Brownsville Customer Service Spanish Backup
Commerce Customer Service Spanish Backup
Eagle Pass Customer Service Spanish Backup
McAllen Customer Service Spanish Backup
Zapata Customer Service Spanish Backup
Oklahoma Operator Backup
Oklahoma Operator
Oklahoma Customer Service
Corpus Christi Primary Call Center
Corpus Christi Operator

Skills by Month Statistical Study v2

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Skills by Month Statistical Study v2

Uploaded by

Copyright:

Available Formats

Date Market Split/Skill Category

12/1/2018 San Antonio Call Center Operators Operators San Antonio

This shape represents a slicer. Slicers are

If the shape was modified in an earlier

Laredo - Inbound and Abandoned Calls 2019

Answered ACD Calls Abandoned Calls

Answered ACD Calls Abandoned Calls

If the shape was modified in an earlier Laredo Call Centers - ACD V

If the shape was modified in

Date 12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/

92,433 93,687 90,931 93,438 92,852 93,402

12,985 14,542 11,34

2019 10/1/2019 11/1/2019

43435 43466 43497 43525 43556

92,433 93,687 90,931 93,438 92,852 93,402

43525 43556 43586 43617 43647 43678 43709 43739

Answered ACD Calls Abandoned Calls Total

Answered ACD Calls Abandoned Calls Total

43709 43739 43770 43800

If the shape was modified in an earlier

Date ACD Calls % ACD Calls Abandoned Calls

90,017 92,433 93,687 90,931

Date 12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019

San Antonio &

Dec-18 Jan-19 Feb-19 M

3 93,687 90,931 93,438 92,852 93,402

19 4/1/2019 5/1/2019 6/1/2019 7/1/2019 8/1/2019 9/1/2019 10/1/2019 11/1/2019

n Antonio & Laredo Call Centers - % ACD Volume vs Abandoned

Feb-19 Mar-19 Apr-19 May-19 Jun-19 J

% Abandoned Calls % ACD Calls Total (Answ

Jun-19 Jul-19 Aug-19 Sep-19 Oct-19

Total (Answered + Abandoned)

If the shape was modified in an earlier

14,464 15,100 14,717 14,986 14,512 13,885 14,419

Category SA Customer Service Ope

San Antonio - ACD by Cat

68,672 70,158 68,703

16,198 16,172 15,025 15,963 17,425 17,101

Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19

SA Customer Service Operators San

San Antonio - ACD by Category (Dec '18 - Dec '19)

Category SA Customer Service Operators Laredo Laredo Customer Service

San Antonio - ACD by Category (Dec '18 - Dec '19)

70,592 70,919 71,722

70,592 70,919 71,722

38,221 37,717 37,411 36,090

15,963 17,425 17,101 15,811 15,746 15,916 17,746 16,137 18,603

SA Customer Service Operators San Antonio Internet Banking Total (Answered)

17,746 16,137 18,603

Oct-19 Nov-19 Dec-19

If the shape was modified in an earlier

12% 13% 12% 11%

13% 14% 13% 13%

19% 18% 17% 17% 19% 19%

12/1/2018 1/1/2019 2/1/2019 3/1/2019 4/1/2019 5/1/2019 6/

Category SA Customer Service

an Antonio - %ACD by Category (Dec '18 - Dec '19)

12% 11% 11%

19% 20% 21%

ry SA Customer Service Operators San Antonio Internet Banking

If the shape was modified in an earlier

This shape represents a slicer. Slicers are

If the shape was modified in an earlier version

Houston Operator Brownsville Customer Service