COD DE ETICA/ CODE OF ETHICS

aplicabil intregului Personal /

applicable to all Personnel of
ALPHA BANK ROMANIA S.A.

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Codul de Etica
Inca de la fondare, Alpha Bank Romania (Banca) a
crezut cu fermitate ca succesul sau este rezultatul
comportamentului fiecarui membru al Grupului. Banca
a aplicat cele mai bune practici care promoveaza
guvernanta corporativa eficienta si comportamentul
individual adecvat intr-un cadru de cel mai inalt nivel
de etica.
Code of Ethics
Ever since its founding, Alpha Bank Romania
(The Bank) has firmly believed that its success is
the outcome of the conduct of each and every
member of the Group. The Bank has applied best
practices which promote effective Corporate
Governance and appropriate individual behavior
within a framework of the highest level of ethics.

Codul de Etica se adreseaza: The Code of Ethics is addressed to:

 Membrii Consiliului de Administratie al Bancii  The Members of the Board of Directors of the
Bank
 Membrii Comitetului Executiv  The members of the Executive Committee
 Senior Management si salariatii Bancii  Senior Management and Employees of the
Bank
 Terte parti care tranzactioneaza cu Grupul Alpha  Third Parties transacting with the Alpha Bank
Bank Group
 Consultantiior Bancii  Bank’s Advisors

Codul de Etica este aplicat impreuna cu cerintele legale The Code of Ethics is applied in conjunction with
si de reglementare si cu Regulamentul de Ordine the legal and regulatory requirements and Staff
Interioara. Handbook.

Consilul de Administratie al Bancii adopta Codul de
Etica al Grupului, in urma modificarilor necesare
impuse de cadrul legal si de reglementare local.
Conducerea este responsabila pentru informarea tuturor
angajatilor in consecinta.
The Board of Directors adopts the Group Code of
Ethics, following any necessary amendments
imposed by the local legal and regulatory
framework. The Management is responsible for
informing all Employees accordingly.

Intr-un mediu in continua schimbare, in care clientii si
autoritatile de reglementare solicita un nivel mai inalt
de transparenta si standardemai ridicate, devotamentul
Bancii fata de principiile si valorile acesteia o va
diferentia de competitori.
In a constantly changing environment, with
customers and regulatory authorities demanding
greater transparency and higher standards, the
Bank’s devotion to its principles and values will
differentiate it from its peers.

Principii si Valori Principles and Values

Toate activitatile Bancii urmaresc dezvoltarea
sustenabila si sunt guvernate de principii impuse de
etica si de legi cum ar fi:
 Integritate si onestitate
 Obiectivitate si independenta
 Discretie si confidentialitate
 Riscuri disciplinate si rezonabile
 Transparenta
All the activities of the Bank aim to the
sustainable growth of the Bank and are governed
by principles enforced by ethics and laws such as:
 Integrity and honesty
 Objectivity and independence
 Discretion and confidentiality
 Disciplined and reasonable risk taking
 Transparency

Angajamente Commitments
Banca si Grupul din care face parte isi bazeaza The Bank and the Group the Bank belongs to,
activitatea pe urmatoarele angajamente fundamentale: base their business on the following fundamental
commitments:

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In relatia cu clientii, Banca acorda prioritate Towards the Customers, the Bank grants priority
satisfacerii nevoilor lor individuale si de afaceri prin to the satisfaction of their individual and
furnizarea de servicii de calitate, si anume: business needs by providing quality services i.e.:
 Protectia confidentialitatii informatiilor clientilor  The protection of customer information
confidentiality
 Protectia datelor cu caracter personal prin  The protection of personal data through
administrarea sigura si adecvata a acestora secure and appropriate management thereof
 Furnizarea de informatii explicite privind  The provision of explicit information
serviciile si produsele oferite, indiferent de canalele de regarding offered services and products,
distributie regardless of the distribution channels
 Transparenta in promovarea serviciilor pe  The transparency in promoting its services
parcursul relatiei throughout the relationship
 Rezolvarea diligenta a plangerilor si masurarea  The diligent resolution of complaints and
satisfactiei clientilor measuring of customer satisfaction
 Protejarea intereselor legitime ale clientilor  The protection of the customers’ legitimate
interests
 Stabilirea structurii organizatorice adecvate, a  The establishment of the appropriate
politicilor si procedurilor pentru evitarea situatiilor de organizational structure, policies and procedures
conflict de interese for the avoidance of conflict of interest situations
 Implementarea politicilor si procedurilor  The implementation of appropriate policies
corespunzatoare pentru a asigura controale adecvate and procedures, to ensure adequate controls
impotriva coruptiei, incalcari ale legilor antitrust, against corruption, antitrust violations, abusive
clauzelor contractuale abuzive, utilizarea abuziva a contractual terms, insider dealing, conflicts of
informatiilor confidentiale (”insider dealing”), interest, money laundering, bribery and
conflictelor de interese, spalarii de bani, luarii de mita generation of misleading financial information.
si generariide informatii inselatoare.

Prin onorarea acestor angajamente, Banca mentine By honoring these commitments, the Bank
relatii pe termen lung cu clientii sai, bazate pe maintains long-term relationships with its
incredere, expertiza si respectarea intereselor lor customers, based on trust, expertise and respect
legitime. for their rightful interests.

Fata de actionari, Banca se angajeaza permanent sa:
 Creeze rentabilitate pentru investitia lor
 Furnizeze informatii explicite cu privire la
drepturile si obligatiile acestora
 Asigure transparenta in ceea ce priveste
performanta financiara a Bancii, Adunarile
Generale, majorarile de capital, valoarea de piata si
divulgarea informatiilor conform legii
 Furnizeze informatii prompte si continue privind
politicile de guvernanta corporativa ale Bancii prin
comunicare si dialog constant
 Aplice cele mai bune practici de guvernanta
corporativa
 Implementeze politici care genereaza standarde
inalte de conduita etica
 Promoveze interesele pe termen lung ale Bancii
Towards the Shareholders, the Bank is
permanently committed to:
 Creating return for their investment
 Providing explicit information regarding their
rights and obligations
 Providing transparency regarding the Bank’s
financial performance, General Meetings,
share capital increases, stock market value and
disclosure of information according to the law
 Providing prompt and continuous information
regarding the corporate governance policies of
the Bank through constant communication and
dialogue
 Applying best practices of corporate
governance
 Implementing policies that generate high
standards of ethical conduct
 Promoting the long-term interests of the Bank

Fata de Personalul sau, Banca se angajeaza sa: Towards its Personnel, the Bank undertakes to:
 Asigure conditii de munca de calitate, oportunitati  Ensure quality working conditions,
de avansare si remunerare echitabila, bazate pe advancement opportunities and fair
merit si tratament egal, fara discriminare remuneration, based on merit and equal
treatment, free of any discrimination
 Respecte si promoveze diversitatea (in ceea ce  Respect and promote diversity (with regard to
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 priveste vârsta, sexul, originea etnica, religia,
dizabilitati/capacitatile speciale, orientarea sexuala
etc.)
 Furnizeze educatie si formare continua
 Ofere un mediu de lucru sanatos si sigur si sa il
ajute sa realizeze un echilibru intre viata
profesionala si cea personala, recunoscând
importanta acestuia pentru bunastare si
productivitate
 Respecte drepturile omului si sa interzica orice
forma de excludere sociala
 Aiba toleranta zero la orice forma de hartuire sau
intimidare
Fata de Comunitate, Banca isi asuma angajamentul
de a contribui in mod activ la progres si crestere.
Sprijina societatea si cetatenii acesteia, acordând
prioritate promovarii drepturilor omului, diversitatii,
sanatatii, educatiei, culturii si protectiei mediului.
Obligatii
Angajatii Bancii:
 Luarea la cunostinta si respectarea cu strictete a
Codului de Etica si evitarea oricarei actiuni
incompatibila cu acesta
 Luarea la cunostinta si respectarea articolelor
relevante din Regulamentul de Ordine Interioara
care acopera subiecte precum obligatiile generale
ale angajatilor, discretia discretionara,
comportamentul in afara sediului afacerii,
discutiile asupra convingerilor politice, publicarea
articolelor, indatorarea personala si jocurile de
noroc
 Respectarea Politicii privind Prevenirea
Conflictelor de Interese
 Respectarea politicii de a nu accepta cadouri
directe sau indirecte pentru prestarea serviciului
sau obtinerii altor avantaje sau beneficii
 Indeplinirea cu diligenta a indatoririlor
Angajatii Bancii pot raporta posibile incalcari ale
Codului de Etica conform procedurilor descrise in
Politica si Procedura de alerta.
Orice eventuala incalcare a Codului de Etica este
examinata in raport cu cadrul legal si cu Regulamentul
de Ordine Interioara aplicabil si poate conduce la
actiuni disciplinare, in conformitate cu Politicile si
procedurile Bancii.
Revizuirea Codului Revision of the Code
Codul este revizuit, ori de câte ori este necesar, de The Code is revised, whenever necessary by the
catre Directia Conformitate si aprobat de Consiliul de Compliance Division and approved by the Board
Administratie, pe baza avizului favorabil al of Directors, upon the Audit Committee’s
Comitetului de Audit. endorsement.
age, gender, ethnic origin, religion,
disability/special capabilities, sexual
orientation etc.)
 Provide continuous education and training
 Provide a healthy and safe working
environment and help them achieve a balance
between professional and personal life,
recognizing its importance for well-being and
productivity
 Respect human rights and ban any form of
social exclusion
 Have a zero-tolerance approach to any form of
harassment or bullying
Towards the Community, the Bank undertakes
the commitment to contribute actively to progress
and growth. It supports society and its citizens by
giving priority to the promotion of human rights,
diversity, health, education, culture and the
protection of the environment.
Obligations
The Bank Employees:
 Take cognizance of and strictly adhere to the
Code of Ethics and avoid any action which is
inconsistent with it
 Take cognizance of and comply with the
articles of the Staff Handbook which cover
subjects such as the general duties of
Employees, due discretion, conduct outside
the business premises, discussions on political
convictions, publishing articles, personal
indebtedness and gambling
 Comply with the Conflict of Interest Policy
 Adhere to the policy of not accepting direct or
indirect gifts on account of performing their
service or obtaining other advantages or
benefits
 Show diligence in performing their duties
The Bank Employees may report possible
breaches of the Code of Ethics following the
procedures outlined in the Whistleblowing Policy.
Any possible breach of the Code of Ethics is
examined in relation to the applicable legal
framework and Staff Handbook and may lead to
disciplinary actions, according to the Bank’s
Policies and Procedures.
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