HP LaserJet Enterprise MFP M630 - Control Panel Messages Document (CPMD)

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HP LaserJet Enterprise MFP M630 - Control Panel Messages Document

(CPMD)
guid-da2a765d-1677-45d2-b326-3d2cff1b10f4_en_us_guid-f819b6f7-1aee-4735-8fa6-83241f983cbe | For HP and
Channel Partner Internal Use
Last Modified Date: 2019-10-01
10.wx.yz error messages
13.wx.yz Error Messages
20.00.00, 21.00.00 Error Messages
51.wx.yz, 52.wx.yz Error Messages
60.00.0Y, 62.00.00 Error Messages
65.w0.Az Error Messages
https://support.hp.com/wise/DocumentDetail/ams-en?selectedLangCode=en&docId=g... 19/02/2020
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80.wx.yz, 81.wx.yz, 82.wx.yz Error Messages
Alpha Error Messages
Control-panel message types

The control-panel messages and event code entries indicate the current printer status or situations that might require action.
NOTE:
Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.
A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK
button to resume printing or by touching the Stop button to cancel the job.
With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.
Printer service information

Last update: February 18, 2020
Service mode PIN number:
M630: 09063014
NOTE:
When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any
of the following errors.
Errors in the 10.* family are related to toner cartridges and other supply items that require regular replacement as part of routine printer
maintenance.
Order replacement supplies and install them as necessary. To order parts, go to .
Use the following list to identify the supply item affected:
NOTE:
Not all printers have all of these supplies.
• 10.00.XX = Black toner cartridge
• 10.01.XX = Cyan toner cartridge
• 10.02.XX = Magenta toner cartridge
• 10.03.XX = Yellow toner cartridge
• 10.10.XX = Transfer roller
• 10.22.XX = Transfer Belt
• 10.23.XX = Fuser kit
• 10.31.XX = Toner collection unit
• 10.39.XX = Document feeder kit
• 10.99.XX = One or more supply items have been installed
Recommended action
Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or
support provider, or contact HP support at www.hp.com/go/contactHP.
To order parts, go to .
1. For toner cartridges:
a. Remove and reinstall the cartridge.
b. Check the electronic chip on the cartridge if it is visible. If the chip is damaged, replace the toner cartridge.
c. If print quality is unacceptable, or if printing cannot continue, replace the toner cartridge.
2. For the transfer kit:
a. Remove and then reinstall the transfer unit.
b. If print quality is unacceptable, or if printing cannot continue, replace the transfer kit.
3. For the fuser kit:
a. Remove and then reinstall the fuser.
CAUTION:
The fuser might be hot.
b. If print quality is unacceptable, or if printing cannot continue, replace the fuser kit.
4. For the toner collection unit:
a. Remove the toner collection unit and reinstall it.
b. If the toner collection unit is nearly full, replace it with a new one. Using a toner collection unit until it is overfilled can damage the
printer.
5. For the document feeder kit:
a. Open the document feeder top cover and inspect the rollers for obvious dirt or wear. Clean the rollers if necessary.
b. Install a new roller kit.
10.00.00, 10.00.10 Supply memory error
The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from the toner cartridge.
Memory error (Y = 0)
• 10.00.00 (event code)
Black toner cartridge
Memory tag missing (Y = 1)
• 10.00.10 (event code)
Recommended action
1. Remove, and then reinstall the indicated toner cartridge.
2. If the error reappears, turn the power off, and then on.
3. Check the cartridge memory tag. If it is damaged, replace the cartridge.
Standard-capacity toner cartridge part number: CF281-67901
High-capacity toner cartridge part number: CF281-67902
4. If the error persists, replace the toner cartridge.
Toner cartridge part number: CF281-67901
High capacity toner cartridge part number: CF281-67902
10.00.15 Install <Toner Cartridge
The indicated supply has been removed or installed incorrectly.
Recommended action
1. Install the toner cartridge.
2. If the toner cartridge is installed and the error persists, remove and then install the toner cartridge. Ensure the it is correctly seated and
retests.
3. If the error persists, remove the toner cartridge and check the high voltage contacts on the toner cartridge and inside the printer. If
either is damaged, replace the part.
110V High voltage power supply part number: RM2-5826-000CN
4. If the error persists, replace the toner cartridge.
10.00.33, 10.00.34 Used Supply In Use
The toner cartridge is used.
Recommended action
1. If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.
NOTE:
Using a cartridge that is near its end-of-life can cause this event code.
10.00.35 Incompatible Toner Cartridge
The indicated supply is not compatible with this product.
Recommended action
1. Install a supply that is designed for this product.
10.00.40 Genuine HP Supplies Installed
A genuine HP toner cartridge has been installed.
Recommended action
1. No action necessary.
10.00.41 Unsupported Supply In Use
The installed toner cartridge is for a different product.
Recommended action
1. Remove the toner cartridge, and then install the correct cartridge for this product.
10.00.70 Printing past very low
The product indicates when a supply level is very low. The actual remaining toner cartridge life might vary.
You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable.
• 10.00.70 (event code)
Recommended action
1. If print quality is no longer acceptable, replace the toner cartridge.
NOTE:
Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no
longer acceptable.
10.23.15 Install fuser
The indicated supply has been removed or installed incorrectly.
Recommended action
1. Reinstall the fuser.
2. If the fuser is installed and the error is present, turn the printer off.
3. Remove the fuser.
CAUTION:
The fuser might be HOT.
4. Check the connector on the fuser and in the printer for the fuser (part of HVPS). If either part is damaged, replace the part.
For instructions: Removal and replacement: Fuser
110V Fuser part number: B3M77-67903
5. If the connectors are good and the error persists, replace the fuser.
10.23.35 incompatible fuser
The indicated supply is not compatible with this printer.
Recommended action
1. Install a supply that is designed for this printer.
10.23.5z Fuser Kit Reset
• 10.23.50 (event code)
The fuser kit life was reset above the order threshold.
• 10.23.51 (event code)
The fuser kit life was reset above the replace threshold.
• 10.23.52 (event code)
The fuser kit life was reset above the reset threshold.
Recommended action
10.23.60 Fuser Kit Very Low
The printer indicates when fuser kit is very low. The actual remaining fuse kit life might vary.
Recommended action
1. If print quality is no longer acceptable, the customer must order and pay for a replacement fuser kit.
NOTE:
Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer
acceptable.
10.23.70 Printing Past Very Low
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.
Recommended action
1. If print quality is no longer acceptable, the customer must order and pay for a replacement fuser kit.
NOTE:
Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer
acceptable.
11.* errors
Errors in the 11.* family are related to the printer real-time clock.
Recommended action for customers
Use the following general troubleshooting steps to try to resolve the problem.
1. Set the time and date on the printer control panel.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP.
Recommended action for call-center agents and onsite technicians
Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard
Support Process.
1. Set the time and date on the printer control panel.
2. If the error persists, remove and reinstall the formatter. Make sure it is fully seated.
3. If the error still persists, replace the formatter.
11.00.01 or 11.00.02 Internal clock error
The product real time clock has experienced an error.
• 01=dead clock
• 02=dead real time clock
Recommended action
1. Whenever the product is turned off and then turned on again, set the time and date on the control panel.
2. If the error persists, you might need to replace the formatter.
For instructions: Removal and replacement: Formatter
Formatter assembly kit part number: B3G85-67901
Formatter assembly kit (India/China only) part number: B3G85-67902
13.* errors
Errors in the 13.* family are related to jams.
More than 1000 unique error codes are possible. Use the following information to understand the jam code. Not all codes apply to all printers.
Message format: 13.WX.YZ
• W represents the jam location.
• X represents the sensor or door that triggered the jam.
• Y represents the jam condition (delay, stay, wrap, etc.)
• Z represents the paper source, fuser mode, or destination
Potential values for W and X
W Jam location X Sensor or door
0 Envelope feeder
1 Tray 1 feed (unless Tray 1 feed is the registration sensor)
2 Tray 2 feed (unless Tray 2 feed is the registration sensor)
3 Tray 3 feed
4 Tray 4 feed
5 Tray 5 feed
6 Tray 6 feed
7 Optional tray exit sensor
A Door 1
B Door 2
C Door 3
D Door 4
E Door 5
F Multiple sensors or doors
B Image area 0 Media sensor for forbidden transparencies
2 Registration/top of page
3 Top of page
4 Loop
5 Fuser input
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9 Fuser output
A Door 1
B Door 2
C Switchback area (between the fuser and the output bin) 1 Intermediate switchback sensor
2 Switchback media stay sensor
3 Paper delivery sensor
D Duplex area 1 Duplex switchback
2 Duplex delivery
3 Duplex refeed
A Door 1 (if different than the imaging area)
B Door 2 (if different than the imaging area)
E Output or intermediate paper transport unit (IPTU) area 1 Output bin full sensor
2 IPTU feed sensor 1
3 IPTU sensor 2
4 IPTU sensor 3
5 IPTU bin full sensor 4
6 Output sensor
A Door 1
F Multiple subsystems (occurs when paper is stuck in several areas) F Multiple sensors or doors
1 Jetlink input device 4 Tray 4 feed sensor
5 Tray 5 feed sensor
A Door 1
B Door 2
2 Buffer pass unit 0 Buffer pass inlet sensor
9 Buffer pass exit sensor
A Door 1
3 Page insert unit 0 Page insertion inlet sensor
1 Page insertion tray 1 feed sensor
7 Output path feed sensor
9 Page insertion exit sensor
A Door 1
4 Punch unit 0 Puncher inlet sensor
1 Puncher jam sensor
9 Puncher exit sensor
A Door 1
5 Folding unit 0 Folder inlet sensor
1 Folder sensor
9 Folder exit sensor
A Door 1
6 Stacker unit 0 Stacker inlet sensor
4 Stacker outlet sensor
7 Stacker switchback entrance sensor
8 Stacker switchback registration sensor
9 Stacker switchback lower sensor
7 Multi-bin mailbox (MBM) unit 0 MBM inlet sensor
1 MBM middle sensor
9 Stapler sensor
A Door 1
B Door 2
C Door 3
8 Stapler/stacker (SS) unit 0 SS inlet sensor
1 SS Bin Z
3 SS unit middle sensor
4 SS unit outlet sensor 1
5 SS unit outlet sensor 2
9 Stapler sensor
A Door 1
B Door 2
9 Booklet maker unit 0 Booklet maker input sensor
2 Booklet maker feed sensor 2
2 Booklet maker feed sensor 3
4 Booklet maker delivery sensor
5 Booklet maker vertical paper path sensor
6 Booklet unit front staple sensor
7 Booklet unit rear staple sensor
8 Booklet unit outlet sensor
A Door 1
B Door 2
C Door 3
0 Unknown 0 Unknown
Potential values for Y (jam condition)
Y Jam condition
0 Unknown
1 Unexpected sheet (duplex)
2 Staple jam
3 Jam caused by an open door (duplex)
4 Stay jam (the page never left the tray – duplex)
A Stay jam (the page never left the tray – simplex)
B Multifeed
C Wrap
D Delay (the page did not reach the sensor within the expected time – simplex)
E Door open
F Residual (paper is detected in the paper path when it should not be there)
The information represented by the value for Z depends on where the paper is in the paper path.
Potential values for Z (source, fuser mode, or destination)
Paper location Z Source, fuser mode, or destination
When paper has not reached the fuser, Z represents the paper source. 1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Tray 5
6 Tray 6
D Duplexer
E Envelope feeder
When paper has reached the fuser, is in the duplex path, or in the output
path, Z represents the fuser mode. Photo 1, 2, or 3
0
Jams can occur when there is a mismatch between the actual paper and Designated 2 or 3
the fuser mode setting.
Normal (automatically sensed rather than based on the paper

1
type set at the control panel)
2 Normal (based on the paper type set at the control panel)
3 Light 1, 2, or 3
4 Heavy 1
5 Heavy 2
6 Heavy 3
7 Glossy 1
8 Glossy 2
9 Glossy 3
A Glossy Film
B Transparency
C Label
D Envelope 1, 2, or 3
E Rough
When paper has entered the output bin, Z represents the output bin,
0 Unknown bin
numbered from top to bottom.
1 Bin 1
2 Bin 2
3 Bin 3
4 Bin 4
5 Bin 5
6 Bin 6
7 Bin 7
8 Bin 8
9 Bin 9
All paper locations E Door open jam
F Residual jam
0 Forbidden OHT jam (when Y=2)
1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should
not be filled above the maximum fill marks or tabs.
4. Make sure the type and quality of the paper being used meets the HP specifications for the printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. Open all doors and covers and ensure the paper path is completely clear of paper or obstructions.
To prevent future paper jams in the printer, follow these recommendations:
Use only paper that meets HP specifications for this printer.
For more information, refer to the printer User Guide or the HP LaserJet Print Media Guide.
Make sure the printing environment is within recommended specifications.
Do not use paper that is wrinkled, folded, or damaged.
Do not overload the tray with paper.
Make sure that the paper guides in the tray are adjusted correctly for the size of paper.
Make sure that the tray is fully inserted in the printer.
If printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.
Support Process.
1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should
not be filled above the maximum fill marks or tabs.
4. Verify that the paper meets specifications for this printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. If the issue persists, open the Administration > Troubleshooting > Diagnostic Tests > Component Test menu,
and perform the appropriate pickup/feed motor drive test. Replace the pickup assembly if the test fails.
7. Perform the Tray/Bin Manual Sensor test to verify the sensors are functioning. If the sensors fail the test, first verify that all
connections on the DC controller are correctly seated. If possible replace the sensor or assembly it is associated with.
8. If the sensors pass the test, look for blockage or damaged parts and replace any damaged parts.
9. If the error persists, elevate the case using the Standard Support Process.
13.wx.yz Manual sensor test for troubleshooting
Manual sensor test

Recommended action
1. From the Home screen, scroll to and touch the Administration button.
2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button.
3. Touch the Manual Sensor Test button.
4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to change from green to clear or
clear to green. It might take a few seconds to change.
Figure : Manual Sensor Test screen
Sensor or switch and number
Right Lower Door ----------------------- SW1
Right Upper Door ----------------------- SW105
Cartridge door (top cover) ---------—- SW101
Tray 5 Feed --------------—--------------- SR12
Tray 4 Feed -------------—---------------- SR8
Tray 3 Feed -----------------------—------ SR4
Pre-feed ------------------------------—--- PS102
TOP --------------------------—------------- PS103
Paper width 1 ---------------------—----- PS106
Paper width 2 -----------------------—--- PS107
Fuser output ------------------------—--- PS700
Intermediate Switchback ------—---- PS110
Inverter media Stay ------------—----- PS111
Duplexer Refeed ---------------—------ PS113
Output ---------------------------—-------- PS112
Output bin Full ----------------------—- PS104
13.A2.A2 Jam in tray 2
Paper Stay Jam tray 2
This jam occurs when the pre-feed sensor (PS102) does not detect the trailing edge of the paper within a specified period of time from when the
sensor detected the leading edge.
Recommended action
1. Open the tray and remove any jammed paper, and then close the tray.
2. Open and close the right door and clear any paper found to allow the printer to attempt to clear the jam.
3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over
filled above fill mark on the tray.
4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and
printer.
5. Verify that the tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace
the rollers as needed.
Part number: B3G84-67905
6. Use the component tests to run the tray 2 solenoid and feed motor drive tests. From the Home screen, select the following menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Component Test
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
d. Component Test
7. Select the test for “Tray 2 Pickup Solenoid SL101”. If the test fails, replace the paper pickup assembly.
Part number: RM1-5919-000CN
8. Select the test for “Feed Motor — M101”
9. If the motor is not functioning correctly, replace the feed motor assembly.
10. If the previous tests pass, test the pre-feed sensor PS102. From the Home screen, select the following menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Scanner Tests
e. Sensors
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
d. Manual Sensor Test
e. Select the test for “Pre-feed Sensor - PS102”
f. Activate the sensor, and watch the control-panel display for the sensor state to change from green to clear or clear to green. It
might take a few seconds to change.
g. If the sensor test fails, test sensors PS102, PS106 and PS108 these sensors use the same connector on the DC Controller. If any of
these are not functioning send check J94 on DC controller and ensure it is fully seated.
h. If the sensor continues to not function, replace the printer.
NOTE:
This sensor is connected directly to the chassis and is not replaceable.
11. If the paper is stopped in the paper feed roller assembly. replace the assembly.
12. If the sensor functions correctly and the error persists, replace the paper pickup assembly.
13.A2.D2 Jam in tray 2
Paper delay jam from Tray 2
This jam occurs when the paper does not reach the pre-feed sensor (PS102) in designated amount of time after the start of paper pick-up from
Tray 2.
This is a no-pick jam from Tray 2.
printer.
5. If the error persists, please contact customer support.
printer.
5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace
Tray 2 pick-up roller assembly - Part of tray 2–5 roller kit part number: B3G84-67905
6. Use the component tests to run the Tray 2 solenoid and feed motor drive tests. From the Home screen, open the following series of
menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Component Test
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
d. Component Test
7. Select the test for “Tray 2 Pickup Solenoid SL101”. If the test fails, replace the paper pickup assembly.
Paper pick-up assembly - For the 1x500-sheet paper cassette feeder. Part number: RM1-5919-000CN
8. Select the test for “Feed Motor — M101”
9. If the motor is not functioning correctly, replace the feed motor assembly.
Paper feed motor (M101) assembly - Drives the tray 1 and tray 2 pick-up roller, and feed rollers. Part number: RM1-8285-000CN
10. If the previous tests pass, test the pre-feed sensor PS102.
From the Home screen, open the following series of menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Scanner Tests
e. Sensors
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
11. Select the test for pre-feed Sensor - PS102.
12. Activate the sensor, and watch the control-panel display for the sensor state to change from green to clear or clear to green. It might
take a few seconds to change.
13. If the sensor test fails, test sensors PS102, PS106 and PS108. These sensors use the same connector on the DC Controller. If any of
these are not functioning, send check J94 on the DC controller and ensure it is fully seated.
14. If the sensor continues to not function, replace the printer.
NOTE:
15. If the sensor functions correctly and the error persists, replace the paper pickup assembly.
Paper pick-up assembly - For the 1x500-sheet paper cassette feeder. Part number: RM1-5919-000CN
13.A2.FF
Residual Media Jam in Tray 2
This jam occurs when residual media is detected at the pre-feed sensor (PS102).
Recommended action
printer.
6. Test the pre-feed sensor PS102.
a. From the Home screen, select the following menus:
• Administration
• Troubleshooting
• Diagnostic Tests
• Manual Sensor Test
b. Select the test for “Pre-feed Sensor - PS102”
c. Activate the sensor, and watch the control-panel display for the sensor state to change from green to clear or clear to green. It
might take a few seconds to change.
d. If the sensor test fails, test sensors PS102, PS106 and PS108 these sensors use the same connector on the DC Controller. If any of
these are not functioning send check J94 on DC controller and ensure it is fully seated.
e. If the sensor continues to not function, replace the printer.
NOTE:
7. If the error persists, replace the paper pickup assembly.
Paper stay jam in Tray 3.
This jam occurs when the tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the
sensor detected the leading edge.
Recommended action
2. Open and close any door on the printer to allow the printer to attempt to clear the jam.
filled above fill mark on tray.
4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the printer.
6. Ensure that the feed sensor flag for SR4 is not sticking and that SR4 functions correctly.
a. Manually toggle the sensor to ensure it moves freely.
b. Use the manual sensor test to check the functionality of SR4. If the sensor is not functioning correctly, replace the Tray 3 Pick up
Assembly.
7. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning correctly, check the following
connectors for tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up
motor)
8. Retest the motor. If the error persists, replace the feed motor assembly.
9. If the error persists, replace the Tray 3 paper pickup assembly.
Paper delay jam in Tray 3.
This jam occurs when the paper does not reach the Tray 3 feed sensor (SR4) in designated amount of time after the start of paper pick-up from
Tray 3.
Recommended action
Assembly.
connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up
motor)
13.A3.FF Paper Jam
Residual paper jam in Tray 3.
This jam occurs when residual paper is detected at the Tray 3 feed sensor (SR4) at power on.
Recommended action
b. Use the manual sensor test to check the functionality of SR4. If the sensor is not functioning correctly, replace the Tray 3 pickup
assembly.
5. If the error persists, replace the Tray 3 pickup assembly.
This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick up from
Tray 4.
Recommended action
1. Open the tray, remove any jammed paper, and then close the tray.
3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over
4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification.
Assembly.
connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up
motor)
Paper delay jam In Tray 4.
This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick-up from
Tray 4.
Recommended action
Assembly.
connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up
motor)
13.A4.FF Paper Jam
Recommended action
1. Open Tray, and right door and remove any jammed paper, and then close the tray.
Assembly.
This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick up from
Tray 5.
Recommended action
b. Use the manual sensor test to check the functionality of SR12. If the sensor is not functioning correctly, replace the Tray 5 paper
pickup assembly.
connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up
motor)
Paper delay jam In Tray 5.
This jam occurs when the paper does not reach the tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick-up from
Tray 5.
4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the tray and printer.
b. Use the manual sensor test to check the functionality of SR12. If the sensor is not functioning correctly, replace the Tray 5 paper
pickup assembly.
1x500-sheet paper feeder paper pickup assembly part number: RM2-0341-000CN
connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up
motor)
000CN Paper feed motor (M101) assembly - Drives the tray 1 and tray 2 pick-up roller, and feed rollers. Part number: RM2-5942-000CN
1x500-sheet paper feeder paper pickup assembly part number: RM2-0341-000CN
13.A5.FF Paper Jam
Recommended action
1. Open the tray, and right door and remove any jammed paper, and then close the tray.
Assembly.
6. Check the connectors for Tray 5 on the HCI controller and assembly (J32, J403 Media feed sensor) (J30, J403 Pick up assembly)
13.AA.EE Paper Jam
HCI Door Open Jam.
This jam occurs when the HCI right door (SW1) is opened during printing.
Recommended action
1. Close the lower right door to allow the printer to attempt to clear the jam.
2. Test SW1 using the manual sensor switch test to verify that the switch is functioning correctly.
3. Check the finger on the door that aligns with the switch. If it is damaged, replace the door.
1x500-sheet paper feeder with cabinet part number: RM2-5104-000CN
2,500-sheet high-capacity paper feeder part number: RM2-5101-000CN
4. If the sensor still does not function correctly. elevate the issue using the Standard Support Process.
13.Ax.EE
This jam occurs when a door is opened during printing.
• 13.AA.EE (event code)
HCI door open
• 13.AB.EE (event code)
Right door open
Recommended action
Make sure that the doors are fully closed.
13.B2.Az Paper Jam
Paper stopped at the registration jam, from the tray indicated.
This jam occurs when the paper is present longer than "the expected paper length plus 50mm or more” when detected at the registration sensor
PS103.
• 13.B2.A1 = Tray 1
• 13.B2.A2 = Tray 2
• 13.B2.A3 = Tray 3
• 13.B2.A4 = Tray 4
• 13.B2.A5 = Tray 5
• 13.B2.AD = Duplexer
Recommended action
1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper
path.
3. Test the registration sensor PS103 using the manual sensor test.
• Administration
• Troubleshooting
b. Select the test for “TOP - PS103”
c. Open the covers and raise the registration plate.
d. Using a small flat blade screwdriver carefully activate the sensor flag while looking at the control panel for a response from the
switch.
NOTE:
Test the sensor at least 10 times or more since the error is probably intermittent.
NOTE:
The sensor flag is up against the set of white rollers and is very hard to see. You need to swing the guide plate that is part of
the white roller assembly out of the way to get to the sensor flag. See the following image:
e. If the sensor continues to fail, test sensors PS102, PS106 and PS108 these sensors use the same connector on the DC Controller. If
any of these are not functioning send check J94 on DC controller and ensure it is fully seated.
f. Retest the sensor. If the test fails, Replace the printer.
NOTE:
4. If the sensor is functioning correctly, run a few pages to check where the leading edge of the paper actually stops.
5. Check the area where the leading edge of the paper has stopped for blockage or damage. Remove any obstructions that are found.
13.B2.Bz Jam in top cover
Multifeed jam at registration sensor (Top Sensor) PS103
• 13.B2.B1
This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from Tray 1.
• 13.B2.B2
• 13.B2.B3
This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor
PS103 when printing from Tray 3.
• 13.B2.B4
• 13.B2.B5
• 13.B2.AD
This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Duplexer.
Recommended action
Multifeeds are a media or tray pickup issue. Perform the following steps
1. Open top cover and clear the jam in the indicated area. Inspect the paper path and ensure no paper blocking the paper path.
filled above fill mark on tray
3. Make sure the type and quality of the media that is being used meets the HP specifications for the printer.
4. Make sure that the tray pickup, feed, and separation roller are installed correctly and show no damage or wear.
5. Clean or replace the pickup/feed rollers as needed.
13.B2.D1 Jam in tray 1
Paper delay jam in tray 1.
This jam occurs when the paper does not reach the TOP sensor (Registration sensor) (PS-103) in designated amount of time after the start of
paper pick-up from tray 1.
This is a no-pick jam from tray 1 (MP Tray).
Recommended action
1. Clear the jam in the area indicated.
2. Make sure that the MP tray paper guides are set to the correct paper size in the tray, and that the paper is not overload above the
marking shown on the tray side guide
3. Check the tray 1 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed.
4. Perform a test print job from tray 1 and check if the rollers turn and feed paper when the printer tries to print from tray 1?
5. If the rollers do not turn and feed paper skip to the next step. If the paper is picked correctly and fed into the printer, test the registration
sensor PS103 using the sensor test.
• Administration
• Troubleshooting
b. Select the test for “TOP - PS103”
c. Open the covers and raise the registration plate.
d. Using a small flat blade screwdriver carefully activate the sensor flag while looking at the control panel for a response from the
switch.
NOTE:
NOTE:
The sensor flag is up against the set of white rollers and is very hard to see. You need to swing the guide plate that is part of
the white roller assembly out of the way to get to the sensor flag. See the following image:
e. If the sensor continues to fail, test sensors PS102, PS106 and PS108 these sensors use the same connector on the DC Controller. If
any of these are not functioning send check J94 on DC controller and ensure it is fully seated.
f. Retest the sensor. If the test fails, Replace the printer.
NOTE:
6. Run the tray 1 pickup solenoid test to verify that it is functioning correctly.
• Administration
• Troubleshooting
• Component Test
b. Select the test for “Tray 1 Pick up Solenoid (SL102)”
c. If the test fails or if there is an abnormal noise replace the MP (Tray 1) pickup assembly.
13.B2.Dz Jam in top cover
Paper delay jam at Registration area’s TOP sensor (PS103) (Late arriving at sensor)
• 13.B2.D2
This jam occurs when the paper is picked from Tray 2 and PS102 is triggered, but PS103 is not triggered.
• 13.B2.D3:
This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but PS103 is not triggered.
• 13.B2.D4:
• 13.B2.D5:
• Figure : Jam detection sensors
Call Out 1 — PS103 Top Sensor
Call Out 2 — PS102 pre-feed Sensor
NOTE:
PS102 and PS103 are not replaceable or removable.
Recommended action
1. Open the top cover and remove the toner cartridge to clear the jam.
2. Check the Event log to determine which tray(s) the error is occurring from then run single sided copies from that tray to try to recreate
the error.
3. Run a paper path test from all other paper trays to see if the issue is specific to a single tray only. If multiple trays are experiencing the
issue skip to the next main step. If error is from one tray only perform the following:
a. Verify that the tray pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or
replace the rollers as needed.
b. If the error persists, replace the tray pickup assembly.
Tray 2 pickup assembly part number: RM1-5919-000CN
Trays 3,4 and 5 pickup assembly part number: RM2-0341-000CN
4. Open the top cover and MP door and remove the toner cartridge to expose the paper path at the registration area.
Figure : Opening to the registration assembly
5. Inspect the paper path, take note as to where any paper and the paper’s leading edge is located and if simplex or duplex job was being
run. Also inspect the leading edge of the paper for any signs of the paper catching on something. If the leading edge of the paper has
tripped sensor PS103 then the problem is most likely with the PS103 sensing the paper.
6. Use manual sensor test to verify consistent operation of the registration TOP sensor.
a. Open the following menus:
• Administration
• Troubleshooting
• Diagnostic Test
b. Scroll down until PS103 TOP is displayed. When activating PS103 sensor, watch the control panel display for the sensor state to
change from green to clear or clear to green. It might take a few seconds to change as you toggle sensor flag.
c. Raise the registration plate and with a small flat blade screwdriver carefully activate the sensor flag while looking at the control
panel for a response from the switch.
NOTE:
NOTE:
The sensor flag is up against the set of white rollers and is very hard to see. You will need to swing the guide plate that is part
of the white roller assembly out of the way to get to the sensor flag.
7. If the sensor test passes, skip to the next main step. If the sensor test fails perform the following:
a. Test PS102, PS106 & PS108 these all use the same connector on the DC Controller. If any of these sensors are not functioning
disconnect and reconnect the PS103 connector (J94) on the DC controller and check the wiring for any damage and retest the
sensor.
b. If manual sensor test fails again, clean PS103 by using a can of compressed air with the blow straw attached for pinpoint cleaning,
insert blow straw into the sensor flag opening and blow a couple of short bursts of air at different angles onto the sensor. Then
retest PS103 sensor.
c. If the sensor still fails, replace the DC controller and retest PS103.
For instructions: Removal and replacement: DC controller
d. If still no response from PS103, replace the printer. (PS103 is not orderable or removable.)
NOTE:
Only the base printer needs to be replaced. Installed accessories or optional devices can be transferred to the replacement
base printer.
8. If the sensor PS103 passes the test, check the paper path prior to the registration sensor PS103 and after sensor PS102.
9. Check if the feed roller assembly rollers are dirty, worn or deformed. Clean the pre-registration roller if dirty. Replace the feed roller
assembly as needed.
10. Check the registration assembly. Verify the spring of the registration is in correct position. Replace the registration assembly if the
registration shutter is scarred or worn.
11. If there is a combination of BOTH 13.B2 and 13.A2 errors from multiple trays in the Event Log, and all troubleshooting for other possible
issues has been done, Replace the paper pickup drive assembly.
13.B2.DD Jam in duplexer
Paper delay jam at registration sensor PS103 from the duplexer re-feed.
Recommended action
1. Open top cover and right door and inspect the paper path and ensure no paper blocking the paper path.
3. Verify that the media meets HP media specifications.
4. Remove the duplexer and remove any media or obstructions found.
NOTE:
Make sure and check Duplexer re-feed path for media and obstructions indicated in the follow image.
Figure : Removing paper Stuck in Duplex re-feed path.
This area is above Tray 2 pickup roller assembly. The arrow indicates duplex refeed path.
5. If issue remains, replace the duplexer
13.B2.FF Paper Jam
Residual paper jam in the registration area.
This jam occurs when residual paper is detected at the registration sensor (PS103) at power on.
Recommended action
1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure no paper is blocking the paper path.
3. Test printer from other trays to verify functionality and if issue is specific to a one specific tray.
4. Try flossing the printer through the jam access door.
• Place paper in access door.
• Turn off then back on printer.
• Watch for Page to be pulled into printer and fed through paper path.
5. Check the registration assembly. Verify the spring of the registration is in correct position. Replace the registration assembly if the
registration shutter is scarred or worn.
6. Open the top cover and MP door and remove the toner cartridge to expose the paper path at the registration area.
Figure : Opening to the registration assembly
7. Inspect the paper path, take note as to where any paper and the paper’s leading edge is located and if simplex or duplex job was being
run. Also inspect the leading edge of the paper for any signs of the paper catching on something. If the leading edge of the paper has
tripped sensor PS103 then the problem is most likely with the PS103 sensing the paper.
8. Use manual sensor test to verify consistent operation of the registration TOP sensor.
• Administration
• Troubleshooting
• Diagnostic Test
b. Scroll down until PS103 TOP is displayed. When activating PS103 sensor, watch the control panel display for the sensor state to
change from green to clear or clear to green. It might take a few seconds to change as you toggle sensor flag.
c. Raise the registration plate and with a small flat blade screwdriver carefully activate the sensor flag while looking at the control
panel for a response from the switch.
NOTE:
NOTE:
The sensor flag is up against the set of white rollers and is very hard to see. You will need to swing the guide plate that is part
of the white roller assembly out of the way to get to the sensor flag.
d. Test PS102, PS106 & PS108 these all use the same connector on the DC Controller. If any of these sensors are not functioning
disconnect and reconnect the PS103 connector (J94) on the DC controller and check the wiring for any damage and retest the
sensor.
e. If manual sensor test fails again, clean PS103 by using a can of compressed air with the blow straw attached for pinpoint cleaning,
insert blow straw into the sensor flag opening and blow a couple of short bursts of air at different angles onto the sensor. Then
retest PS103 sensor.
f. If the sensor still fails, replace the DC controller and retest PS103.
g. If still no response from PS103, replace the printer. (PS103 is not orderable or removable.)
NOTE:
Only the base printer needs to be replaced. Installed accessories or optional devices can be transferred to the replacement
base printer.
13.B9.Az Fuser Jam
Fuser delivery stay.
This jam occurs when the fuser delivery sensor (PS700) does not detect the trailing edge of the paper within a specified period of time from when
the sensor detected the leading edge.
This jam code might be caused by:
• An accordion jam at the fuser exit, something blocking the paper before the output rollers.
• The output bin rollers not turning, there is very little distance from the fuser exit and the output bin
• A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position.
• Issues with the duplexer — Error occurs only on Duplex jobs, Simplex jobs will print OK.
• 13.B9.A1
The fuser is printing in Auto-Sense mode Normal.
• 13.B9.A2
The fuser is printing in fuser mode Normal.
• 13.B9.A3
The fuser is printing in fuser mode Light 1 or Light 2.
• 13.B9.A4
The fuser is printing in fuser mode Heavy 1.
• 13.B9.A5
• 13.B9.A6
• 13.B9.A7
The fuser is printing in fuser mode Glossy media 1.
• 13.B9.A8
The fuser is printing in fuser mode Glossy media 2
• 13.B9.A9
The fuser is printing in fuser mode Glossy media 3.
• 13.B9.AB
The fuser is printing in fuser mode Transparency.
• 13.B9.AC
The fuser is printing in fuser mode Label.
• 13.B9.AD
The fuser is printing in fuser mode Envelope 1 or Envelope 2.
Recommended action
1. Open the output door, and then clear any jammed paper.
2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path.
3. Make sure that the paper meets HP specifications.
4. Ensure the toner cartridge and transfer roller are seated correctly.
5. Turn the printer off. Remove the fuser, and then clear any jammed paper.
CAUTION:
6. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or exiting the fuser.
7. Verify that the fuser exit flag (PS700) moves freely and is not damaged.
8. Run the sensor test and confirm the fuser exit flag is functioning correctly.
9. Replace the fuser.
13.B9.Bz Jam in fuser
This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected.
• 13.B9.B1
Multi-Feed jam is detected when printing from Tray 1.
• 13.B9.B2
• 13.B9.B3
• 13.B9.B4
• 13.B9.B5
Recommended action
1. Remove any jammed paper from the device.
2. Make sure the paper meets HP specifications and is loaded in trays correctly.
4. Verify that the tray pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged.
5. Clean or replace the pickup/feed rollers as needed
13.B9.Dz Jam in fuser
Fuser delivery delay jam.
This jam occurs when the paper does not reach the fuser output sensor (PS700) in designated amount of time after the Registration sensor
(PS103) sensed the leading edge when printing.
Z = tray Printing from.
• 13.B9.D1
Fuser delivery delay jam when printing from Tray 1.
• 13.B9.D2
• 13.B9.D3
• 13.B9.D4
• 13.B9.D5
• 13.B9.DD
Fuser delivery delay jam when printing from Duplexer.
Recommended action
1. Open rear output bin and check for media or obstructions.
3. Perform a paper path test to verify where the leading edge of the paper is when the jam occurs.
4. If the paper is stopped before the fuser preform the following sub steps. If the paper is stopped in or at the fuser skip to the next main
step.
a. Check the registration area for any blockage, lift registration flap and look for a bit of paper or any blockage.
b. Verify where the leading edge of the paper is when the jam occurs.
c. Verify that the transfer roller is seated correctly and not worn or deformed. Replace it if necessary.
d. If Paper is stopped below toner cartridge and the registration assembly, check the registration assembly operation. Replace the
registration assembly as needed.
e. Check Media path between transfer and fuser.
f. Check the paper feed assembly for damage or loose belts (see following image)
Figure : Paper feed assembly belt
g. If belt is extremely loose and will not stayed centered when printing, replace the paper feed assembly.
5. Remove the fuser and inspect the fuser sleeve, pressure roller and delivery roller for blockage and/or damage. Replace fuser as needed.
110V Fuser kit part number: B3M77-67903
CAUTION:
Use caution when handling the fuser. The fuser might be hot when the printer is operating.
6. Verify that the fuser exit flag (PS700) moves freely and is not damaged.
7. Run the sensor test and confirm the fuser exit sensor (PS700) is functioning correctly. If it is not functioning, replace the fuser.
8. Test the fuser motor and drive.
• Administration
• Troubleshooting
• Component Test
b. Test fuser motor M299. If the test fails, replace the fuser motor assembly.
13.B9.FF
Residual paper jam fuser output sensor.
This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.
Recommended action
1. Open output door and clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Run the sensor test and confirm the fuser exit sensor (PS700) is functioning correctly. If it is not functioning, replace the fuser.
13.C3.Az
Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit.
Z = Fuser Mode
• 13.C3.A1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
• 13.C3.A2
The fuser is printing in fuser mode Normal .
• 13.C3.A3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode).
• 13.C3.A4
The fuser is printing in fuser mode Heavy 1 .
• 13.C3.A5
• 13.C3.A6
The fuser is printing in fuser mode Heavy media 3 .
• 13.C3.A7
The fuser is printing in fuser mode Glossy media 1 .
• 13.C3.A8
• 13.C3.A9
• 13.C3.AB
The fuser is printing in fuser mode Transparency .
• 13.C3.AC
The fuser is printing in fuser mode Label .
Recommended action
1. Follow the on screen instructions to locate and remove the paper or obstruction.
3. Inspect the paper path and remove any obstructions.
4. If issue persists replace the reverse assembly or reverse guide assembly as needed.
Reverse assembly part number: RM2-5799-000CN
Reverse guide assembly part number: RM2-5810-000CN
13.C3.D2
Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit.
Recommended action
1. Follow the on-screen instructions to locate and remove the paper or obstruction.
4. If the paper is stopped at the inlet of the stapler-stacker, follow the steps below; otherwise proceed to the next step.
a. Remove the stapler stacker and inspect the paper inlet assembly for damage.
b. If the error persists, replace the stapling mailbox stage top subassembly.
c. If the error persists, replace the stapling mailbox driver PC board assembly.
5. Pull the top cover release lever to open the top cover.
6. Check the two locator tabs on the reverse guide assembly. See the following images.
Figure : Reverse guide assembly
Figure : Reverse Guide Assembly tab locations
Callout 1: Normal tab.
Callout 2: Broken tab.
Figure : Close up of broken tab
Callout 3: The broken tab.
7. If either tab is broken, replace the reverse guide assembly.
8. If issue persists, replace the reverse assembly.
NOTE:
Onsite technician: Before replacing any parts, re-seat the 2 connectors on the rear of the reverse assembly J1420L and J1421L and
retest.
13.C3.Dz
Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit.
Z = Fuser Mode
• 13.C3.D1
• 13.C3.D2
• 13.C3.D3
• 13.C3.D4
• 13.C3.D5
• 13.C3.D6
• 13.C3.D7
• 13.C3.D8
• 13.C3.D9
• 13.C3.DB
• 13.C3.DC
Recommended action
4. Pull the top cover release lever to open the top cover.
5. Check the two locator tabs on the reverse guide assembly. See the following images.
Figure : Reverse guide assembly
Figure : Reverse Guide Assembly tab locations
Callout 1: Normal tab.
Callout 2: Broken tab.
Figure : Close up of broken tab
6. If either tab is broken, replace the reverse guide assembly.
7.
8. If issue persists replace the reverse assembly.
NOTE:
Onsite technician: before replacing any parts, reseat the 2 connectors on the rear of the reverse assembly J1420L and J1421L and
retest.
13.D3.Dz
Jam in duplexer
The paper did not reach the duplex re-feed sensor (PS113) in designated amount of time.
Z = Fuser Mode
• 13.D3.D1
• 13.D3.D2
• 13.D3.D3
• 13.D3.D4
• 13.D1.D5
• 13.D3.D6
• 13.D3.D7
• 13.D3.D8
• 13.D3.D9
• 13.D3.DB
• 13.D1.DC
Recommended action
2. Ensure the type and quality of the media that you are using meet HP specifications.
3. Make sure that customer is using HP Genuine cartridge and test this printer with another working or new cartridge.
4. Test duplexing from multiple trays to see if issue is tray specific or not.
5. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.
6. Remove the duplexer and clean the printer duplex path for any debris or dust.
7. Check and clean the status charge eliminator (located next to transfer roller).
8. Determine where is the leading and trailing edge of the paper is during the error state?
• Stuck in switchback assembly?
• Stopped at input of duplexer?
9. If the paper is stopped in switchback assembly check the following:
a. Check the assembly for blockage or paper jams.
b. Check the sensor in assembly using manual sensor test.
c. If faulty or there is an issue with the switchback assembly, replace the reverse assembly or reverse guide assembly as needed.
Reverse guide assembly part number: RM2-5810-000CN
10. If the paper is stuck in the duplexer, check the following.
a. Make sure the duplex re-feed sensor PS113 is clear of paper and is not damaged.
b. Check to ensure the duplex re-feed motor M107 is functioning correctly (Use component test to check duplexer re-feed motor
function)
c. If either of these tests fail replace the duplexing unit.
13.FF.FF
A power on residual paper jam has occurred (sensor).
Recommended action
3. Use the Manual sensors test or tray/bin manual sensors test to isolate a faulty door switch or sensor.
13.80.Az Jam inside left cover
Paper jam in the stapling mailbox input feed sensor SR5
• 13.80.A0
Stopped going to Bin unknown
• 13.80.A1
Stopped going to Bin 1
• 13.80.A2
• 13.80.A3
Recommended action
3. Remove and reattach output accessory.
4. Verify that the input sensor (SR5) responds correctly.
5. Replace the Stapler assembly - For the stapler stacker multi-bin mailbox.
13.80.Dz Jam inside left cover
Paper jam in stapling mailbox input. The paper did not reach the feed sensor SR5.
• 13.80.D0
• 13.80.D1
• 13.80.D2
• 13.80.D3
Recommended action
3. Remove and reattach the stapling mailbox.
A paper Stay jam exists in the at the exit sensor of the stapling mailbox
• 13.84.A0
• 13.84.A1
Stopped outlet sensor PS2501 going to Bin 1
• 13.84.A2
• 13.84.A3
Recommended action
A jam exists in the stapling mailbox output bin area.
• 13.85.A1
Output Bin 1
• 13.85.A2
Output Bin 2
• 13.85.A3
Output Bin 3
• 13.85.A4
Lower Output Bin
Recommended action
20.00.00, 21.00.00 Error Messages
20.* errors
Errors in the 20.* family are related to the printer memory. The page might require more memory than the printer has available.
Recommended action
1. Touch the OK button to continue.
2. Reduce the page complexity.
3. Add product memory.
21.* errors
Errors in the 21.* family are related to the printer memory and complexity of the image being printed. The page might require more memory than
the printer has available.
Recommended action
1. Touch the OK button to clear the error.
2. Reduce the page complexity.
3. Add product memory.
20.00.00 Insufficient memory <device>
Event log message 20.00.00.
The product does not have enough memory to print the page.
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex
graphics.
Recommended action
1. Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.
21.00.00 Page Too Complex
The product displays this message to indicate that the page decompression process was too slow for the product.
Recommended action
1. Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
30.* errors
Errors in the 30.* family are related to the flatbed scanner.
Recommended action
1. Calibrate the scanner. Open these menus: Device Maintenance > Calibrate-Cleaning > Calibrate Scanner .
2. Clean the scanner glass and glass strips.
3. Perform the tests for scanner diagnostics. Open these menus: Administration > Troubleshooting > Diagnostic
Tests > Scanner Tests .
4. Upgrade the firmware.
Go to HP FutureSmart - Latest Firmware Versions.
5. Check all connections on the scanner control board and from the scanner control board to the formatter and the DC controller or the
engine control board. If all connections are good, replace the scanner control board.
6. Replace the formatter.
7. If the error persists, replace the scanner assembly.
30.01.01
The flatbed cover sensor was interrupted.
The scanner flatbed cover is open.
Message appears only in the event log and is not posted on the control panel.
The control panel will read Flatbed Cover Open.
Recommended action
1. No action required.
NOTE:
This error message should automatically clear.
2. If the error persists, open the scanner tests to test the flatbed cover sensor.
3. If the cover is closed, check the cover sensor at the left rear of the scanner for correct mechanical functionality, using the scanner sensor
test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu.
4. Check the connectors on the scanner control board for loose connections.
5. Replace the scanner control board .
For instructions: Removal and replacement: Scanner control board
6. Replace the image scanner assembly.
For instructions: Removal and replacement: Image scanner
30.01.06
Scanner fan error.
Recommended action
1. Turn the printer off, and then on.
2. During the MFP initialization sequence, listen to the fan to determine if it is operating.
3. If the error persists, check the scanner wire-harness. Check all SCB connectors and the scanner power supply fan to ensure all
connections are fully seated and correctly placed before replacing any parts.
4. If the error persists, replace the scanner control board .
5. If the error persists, replace the image scanner assembly.
30.01.08 Home position error
The scanner optic failed to return to the home position.
Recommended action
3. If the error persists, run the scanner motor test under component test. Administration / Troubleshooting / Scanner
tests / Flatbed motor test .
4. If the issue still remains and firmware has been upgraded replace the scanner control board .
5. If the error persists, replace the image scanner assembly .
30.01.14 Scan system EEPROM error
Scanner control board EEPROM error.
Recommended action
2. Make sure all connectors on the scanner control board are correctly and completely seated.
3. Make sure the printer has the latest scanner control board firmware version. Upgrade the firmware as needed.
30.01.15 Scanner error
Scanner did not initialize (internal error).
The scanner failed to be initialized due to an internal error.
Recommended action
2. Make sure that all the covers are installed correctly and that the document feeder and document feeder jam covers are closed.
3. Check all sensors on the scanner to make sure they are not blocked.
4. Look through the vents on back of scanner to see if the green LEDs on the scanner control board are illuminated.
5. Check all connections for scanner control board to print engine.
30.01.18 Scanner Error
Scanner internal optical sensor error.
Recommended action
2. Make sure that all the connectors on the scanner control board are correctly and completely seated.
3. Make sure that the printer has the latest scanner control board firmware version. Upgrade the firmware as needed.
30.01.19 Scanner lamp error
Scanner internal lamp sensor error.
Recommended action
2. Verify that the scanner lamp turns on and off approximately 12 seconds after the printer is turned on.
3. Test the lower lamp using the scanner test located in the Diagnostics menu .
4. Re-seat the interconnect cables between the optical carriage and the scanner control board .
5. Replace the image scanner assembly .
30.01.30 or 30.01.32
HP image ASIC error.
Recommended action
2. Make sure that all the connectors on the scanner control board are correctly and completely seated.
30.01.36 Upgrade Error try downloading upgrade again
Scanner firmware upgrade error.
Recommended action
1. Re-send the scanner firmware upgrade.
The formatter lost connections with the scanner control board or communication was corrupted.
Recommended action
2. If the error persists, turn the printer off and remove and then re-seat the formatter then turn the printer on.
3. Iff the error persists, upgrade the firmware.
4. If the error persists, turn the printer off, and then check that all the connectors on the scanner control board are correctly and
completely seated.
NOTE:
This error can be caused by the black ipass connector partially seated or blue ipass connect partially seated (call out 2).
Call out 1 - FFC (Black- Image scanner) (White - Backside background selector)
Call out 2 - Formatter connections (Blue Molex - Black Molex - and 20 Pin)
Call out 3 - J2 Flatbed
Call out 4 - J5 ADF Motors
Call out 5 - ADF Sensors
5. Verify that the scanner control board has power.
Internal printer communication error.
Recommended action
completely seated.
3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the
connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for correct seating on the formatter. (If the fax card
is not correctly seated it can prevent the formatter from seating correctly in the printer.
30.01.43 Scanner memory failure
Scan memory error.
Recommended action
2. If the error persists, turn the printer off, and then re-seat the formatter.
3. If the error persists, replace the formatter.
30.01.44
Copy processor board (CPB) / Scanner control board communication error.
Recommended action
3. If the error persists, turn the printer off, and then re-seat the formatter.
completely seated.
NOTE:
This error can be caused by a poorly seated black FFC in the SCB, J2 in the SCB lifted on the right, black ipass connector partially
seated or blue ipass connect partially seated.
5. If the error persists, replace the scanner control board.
30.01.45
Internal Copy processor board (CPB) communication error.
CPB code assertion error for the copy processor board firmware.
Recommended action
2. If the error persists, turn the printer off, and then remove and then re-seat the formatter.
completely seated.
NOTE:
5. If the error persists, replace the scanner control board.
30.01.46 Scanner Error
The firmware cannot find the copy processor board.
Recommended action
2. f the error persists, turn the printer off, and then remove and then re-seat the formatter.
completely seated.
NOTE:
Scanner error.
Scanner power is not connected.
Recommended action
2. If the error persists, turn the printer off, and then check the scanner wire-harness connectors and the scanner power supply fan.
3. If the error persists, replace the image scanner assembly.
30.01.49
Scanner inverter fan error.
Recommended action
2. If the error persists, turn the printer off, and then check the scanner wire-harness connectors and the scanner power supply fan.
Internal scanner control board error.
Recommended action
30.03.14
A non-fatal error has occurred.
A scanner EEPROM (NVM) error has occurred.
Recommended action
1. This is an informational message, and no action is required.
30.03.yz
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
• 30.03.20 : The copy processor board firmware cannot communicate with the PCA on the optical assembly.
• 30.03.22 : Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical
assembly may not be parked under the calibration strip.
• 30.03.23 : Flatbed alignment calibration error.
• 30.03.30 : Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor.
• 30.03.45 : Scanner control board firmware assertion failure. SCB firmware assert controls the scan head motor.
Recommended action for call-center agents
3. Send a technician with new ipass cables (B3G84-60107 and B3G84-60108) and specify that they are to verify the cables into the SCB and
ICB are in the correct place and properly seated before replacing parts.
NOTE:
These cables are keyed, but with force they can be swapped. The blue ipass cable is the back connection on both the SCB and ICB.
Have the onsite technician make sure the cables bend in the direction that has the least resistance since some cables have a longer
outside shield. See the following images for example.
Figure : Correct, Cable has less resistance when bent. (tight bend)
Figure : Incorrect, More resistance when bent. (bend is larger)
4. Sometimes 30.03.45 errors have been linked with remnant media in the automatic document feeder paper path, so floss the automatic
document feeder towards the glass and back out from the glass opening to the automatic document feeder output tray.
5. If issue persists, replace scanner control board .
NOTE:
Add Notes for onsite technician to check ALL the scanner cables into the SCB to ICB and formatter before replacing parts. While the
technician is on site, ask them to take out the ICB and clean the connector with rubbing alcohol.
6. If the issue persists, replace the image scanner assembly.
7. If the issue persists, replace the ICB.
8. If issue persists, replace the formatter.
Recommended action for onsite technicians
3. Remove the ICB and clean the connectors (ICB connector and formatter connection) with rubbing alcohol. Then verify the connections
from the scanner to SCB then to the ICB and formatter are all correct and secure.
Figure : ICB Connection
Figure : Formatter connection
4. Check the ipass cables (B3G84-60107 and B3G84-60108) and verify the cables into the SCB and ICB are in the correct place and properly
seated before replacing parts.
NOTE:
These cables are keyed, but with force they can be swapped. The blue ipass cable is the back connection on both the SCB and ICB.
Ensure the cables bend in the direction that has the least resistance since some cables have a longer outside shield. See the
following images for example.
Figure : Correct, Cable has less resistance when bent. (tight bend)
Figure : Incorrect, More resistance when bent. (bend is larger)
5. Check that all the connectors on the scanner control board are correctly and completely seated.
6. Sometimes 30.03.45 errors have been linked with remnant media in the automatic document feeder paper path, so floss the automatic
document feeder towards the glass and back out from the glass opening to the automatic document feeder output tray.
7. If issue persists, replace scanner control board .
8. If the issue persists, replace the image scanner assembly.
9. If the issue persists, replace the ICB.
10. If issue persists, replace the formatter.
31.* errors
Errors in the 31.* family are related to the document feeder.
Recommended action
1. Verify the document feeder top cover is completely closed when feeding pages through it.
2. Verify the document feeder input tray is not overloaded and that the guides are adjusted correctly.
3. Open the document feeder top cover and check the rollers. Clean or replace them if necessary.
4. Clean the scanner glass and all the calibration strips.
5. Calibrate the scanner. Open these menus: Device Maintenance > Calibrate-Cleaning > Calibrate Scanner .
6. Clean the scanner glass and glass strips, and clean the white strips used for calibration.
7. Perform the tests for scanner diagnostics. Open these menus: Administration > Troubleshooting > Diagnostic
Tests >Scanner Tests . Look for tests related to the document feeder, such as the Jam Cover Sensor test.
9. Check all connections from the document feeder to the scanner control board, and reseat them if necessary.
10. If the error persists, replace the document feeder assembly.
31.01.47 Document feeder not detected
The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
Recommended action
2. If error persists, replace the document feeder.
For instructions: Removal and replacement: Document feeder
NOTE:
Before replacing the document feeder, technicians should verify that the connections between the document feeder and the printer
are fully seated.
31.03.14
Backside scanner EEPROM (NVM) error.
A non-fatal error has occurred.
Recommended action
1. No action required.
31.03.20 backside scanner not detected
Backside scanner not detected.
Recommended action
2. Verify the cables between scanner and scanner control board (SCB) are connected and seated correctly.
Call out 4 - J5 document feeder Motors
Call out 5 - document feeder Sensors
4. Replace the document feeder assembly.
31.03.22 Scanner calibration failure
Backside illumination calibration failure.
2. Clean the back side glass and white calibration strip.
a. Lift the document feeder jam cover and the document feeder tray.
b. Use the two finger release latches to pull out the background selector assembly.
c. Use a moist clean lint free cloth to clean the background selector.
d. Use a moist clean lint free cloth to clean the second side scanner glass.
e.
3. If the error persists, upgrade the firmware.
2. Clean the back side glass and white calibration strip.
e.
31.03.30 Document feeder pick motor error
The document feeder pick motor is not turning.
Recommended action
1. Verify that the paper meets the printer specifications.
2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper.
3. Check the event log for document feeder errors, and then resolve any errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good.
5. Verify the cables between document feeder and scanner control board (SCB) are connected and seated correctly.
6. Replace the document feeder.
31.03.31 Document feeder motor stall
The document feeder feed motor is not turning.
Recommended action
3. Check the event log for document feeder errors, and then resolve those errors first.
31.03.32
The document feeder de-skew motor is not turning.
Recommended action
3. Check the event log for document feeder errors, and then resolve any errors first.
31.03.33 Backside scanner calibration area dirty
The white area used for backside scanner calibration is dirty.
2. Clean the background selector and backside glass.
e.
e.
31.03.34 Background missing
The removable white backing for the backside scanner is either missing or not fully snapped into place.
e.
e.
2. If issue remains replace the document feeder assembly.
31.13.00 Document feeder multi-pick error
A multiple pick error was reported by the document feeder assembly.
1. Open the document feeder cover, pull all the sheets back into the tray and then resume the job.
2. Check the paper guides and make sure they are set to the correct paper width.
3. Make sure that the input tray is not overloaded
5. Check and clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the
separation pad.
6. Verify ADF is properly loaded.
7. Verify that the paper feed guides are not pushed too tightly against the stack of originals.
8. Make sure that the document feeder roller door is completely closed.
1. Open the document feeder cover, pull all the sheets back into the tray and then resume the job.
2. Check the paper guides and make sure they are set to the correct paper width.
3. Make sure that the input tray is not overloaded
5. Verify ADF is properly loaded.
6. Verify that the paper feed guides are not pushed too tightly against the stack of originals.
7. Make sure that the document feeder roller door is completely closed.
8. Print a Supplies Status page. From the Home screen, open the following series of menus:
FurtureSmart 3
a. Administration
b. Reports
c. Configuration/Status Pages
d. Supplies Status
e. Touch the Print button.
FurtureSmart 4
a. Reports
b. Configuration/Status Pages
c. Supplies Status Page
d. Touch the Print icon.
NOTE:
Verify the remaining life of the Document Feeder Kit. If the remaining life is less than 10 percent, the rollers and separation pad
need to be replaced.
9. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly, separation
pad.
ADF roller replacement kit part number: L2725-60002
31.13.01
Document feeder job error; pick error.
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
1. Open the document feeder lid, pull sheets back into input tray, and then resume the job.
3. Ensure that the document feeder input tray is not overloaded and the tray guides are correctly aligned to the correct size for the paper
being used.
NOTE:
The automatic document feeder has a maximum input of 100 sheets of 75GSM media.
4. Check to ensure that the document feeder pick roller cover is securely closed.
a. Open the document feeder.
b. Locate and release the document feeder pick roller cover.
c. Release the document feeder pick roller cover
d. Close the document feeder pick roller cover by pushing firmly in the area shown below.
5. Check the document feeder page count for roller life.
NOTE:
Check the event log for an active 10.39.70 scanning past very low error. If the message is active, recommend the customer
purchase a document feeder maintenance kit.
After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
for replacing the supply.
a. On the front control panel select Supplies Document Feeder Kit .
b. If the life of the Document Feeder Kit is low, order a new kit.
Document feeder roller kit part number: L2725A
6. Verify the roller assembly and separation pad are installed correctly.
a. Open the top cover of the document feeder.
b. Push down on the separation pad and then release – it should spring back up. If it does not, the spring might be missing.
NOTE:
The separation pad assembly is mounted to a spring loaded paper access guide which also moves when pushed down.
If the spring is missing, replace the document feeder pad spring.
Kit, ADF separation pad spring 5851-4879
7. Clean the separation pad and feed rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation
pad. If the rollers are damaged or are excessively worn, replace roller kit.
1. Open the document feeder lid, pull sheets back into input tray, and then resume the job.
3. Ensure that the document feeder input tray is not overloaded and the tray guides are correctly aligned to the correct size for the paper
being used.
NOTE:
The automatic document feeder has a maximum input of 100 sheets of 75GSM media.
4. Check to ensure that the document feeder pick roller cover is securely closed.
a. Open the document feeder.
b. Locate and release the document feeder pick roller cover.
c. Release the document feeder pick roller cover
d. Close the document feeder pick roller cover by pushing firmly in the area shown below.
5. Check the document feeder page count for roller life.
NOTE:
Check the event log for an active 10.39.70 scanning past very low error. If the message is active, recommend the customer
purchase a document feeder maintenance kit.
After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
for replacing the supply.
6. Verify the roller assembly and separation pad are installed correctly.
a. Open the top cover of the document feeder.
b. Push down on the separation pad and then release – it should spring back up. If it does not, the spring might be missing.
NOTE:
The separation pad assembly is mounted to a spring loaded paper access guide which also moves when pushed down.
If the spring is missing, replace the document feeder pad spring.
Kit, ADF separation pad spring 5851-4879
7. Clean the separation pad and feed rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation
pad. If the rollers are damaged or are excessively worn, replace roller kit.
8. Use the diagnostics test to test the operation of the feed sensor flag. Open the top cover and locate the sensor flag.
Figure : ADF paper present sensor
9. Close the ADF top cover.
NOTE:
The ADF paper present sensor cannot be actuated with the ADF top cover open.
10. Open the following menus to initiate the scanner diagnostic test: Administration Troubleshooting Diagnostic Tests Scanner Tests
Sensors .
11. With the ADF top cover closed, reach your hand into the rear of the ADF paper tray to actuate the sensor.
Figure : Actuating the sensor by hand
12. The State will change to Toggled . If the State does not change to Toggled , replace the ADF.
Figure : ADF paper present sensor in a toggled state
Part number: CZ248-67916
13. Re-seat all document feeder cables on the scanner control board (SCB).
31.13.02
Document feeder job error, feed jam.
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
1. Remove any paper in the paper path.
a. Open the document feeder jam access cover.
b. Remove all visible paper from the paper path.
c. Using the "Green" turn knob ensure that the document feeder paper path is clear.
3. Check the paper guides and make sure that they are set to the correct paper width.
4. Check the document feeder page count for roller life:
Document feeder roller kit part number: L2725-60002
5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damaged, replace roller kit.
c. Use the "Green" turn knob to ensure that the document feeder paper path is clear.
4. Check the document feeder page count for roller life:
5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damaged, replace roller kit.
6. Check the document feeder paper sensors. From the Home screen, open the following series of menus:
NOTE:
There are two other sensors that needs to be checked when a 31.13.02 is persistent.
• The feed sensor (Paper Path Sensor 1) is located in the paper path just before the document feeder float.
• The exit sensor (Paper Path Sensor 2) is located just after the document feeder float.
From the Home screen, open the following series of menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Scanner Tests
e. Sensors
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
7. Check to see if either sensor is toggled.
8. Clear the sensor using a business card or rigid piece of paper. Floss the area around the sensors to determine if a scrap of paper or
possibly a paper clip is causing a false jam indication.
9. If the sensors still do not function correctly, verify the cables between scanner and scanner control board (SCB) are connected and
seated correctly
1 — FFC (Black- Image scanner) (White - Backside background selector)
2 — Formatter connections (Blue Molex - Black Molex - and 20 Pin)
3 — J2 Flatbed
4 — J5 ADF Motors
5 — ADF Sensors
31.13.13
The document feeder jam access door is open.
1. Verify that the jam access cover is closed.
2. Verify that the flag is not broken off.
1. Verify that the jam access cover is closed.
2. Verify that the flag is not broken off.
3. Test the jam access cover sensor. From the Home screen, open the following series of menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Scanner Tests
e. Sensors
FutureSmart 4
a. Support Tools
b. Troubleshooting
c. Diagnostic Tests
4. Select the jam access cover sensor test.
5. If the sensor is not available or this does not resolve the issue, replace the document feeder assembly.
31.13.14
Document feeder job error: over current.
This is a feed jam in the document feeder, and the motor is not turning.
Recommended action
2. Make sure that the document feeder input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve those errors first.
4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good.
seated correctly
31.13.15
This is a duplex re-feed jam in the document feeder.
The paper jam occurs on the backside copy. The duplex re-feed does not make it to the deskew sensor.
Recommended action
c. Using the "Green" turn knob ensure that the document feeder paper path is clear.
4. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace the roller kit.
Document feeder separation pad spring part number: 5851-4879
WISE - guid-da2a765d-1677-45d2-b326-3d2cff1b10f4_en_us_guid-f819b6f7-1a... Page 100 of 225
5. Check the document feeder paper sensors. Open the following menus:
FutureSmart 3
a. Administration
b. Troubleshooting
c. Diagnostic Tests
d. Scanner Tests
e. Check if either sensor is activated.
f. Clear the sensor using a business card or rigid piece of paper. Flush the area around the sensors to determine if a scrap of paper or
possibly a paper clip is causing a false jam indication.
seated correctly
32.* errors
Errors in the 32.* family are related to either product start events or to backup and restore events.
Recommended action
2. Retry the job.
32.08.A1, 32.08.A2, 32.08.A3
An event related to starting the printer.
32.08.A1 (event code)
Shutdown event. Boot after abnormal shutdown.
Boot from normal shutdown event.
Regular boot event.
Recommended action
32.1C.05
The restore job ticket was submitted with invalid credentials.
Recommended action
1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.
32.1C.06 (event code)
The backup job ticket was submitted with invalid credentials.
Recommended action
1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.
Backup restore permissions error.
There was an error during the creation, read, or write of the restore file.
Recommended action
1. Retry the job.
Not enough disk space to perform backup/restore, or a network share issue.
There was an error during the creation, read, or write of the backup file.
Recommended action
1. Retry the job.
2. Remove stored jobs and retry.
3. If the error persists, try using a larger capacity storage device for the share location and check the network share settings.
4. Check the network share or try setting up a new shared network drive or folder.
Tried to restore a backup file that was not valid for this printer.
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present.
Recommended action
1. Use a valid backup file.
32.1C.0A (event code)
Backup file is invalid.
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present.
Recommended action
1. Use a valid backup file.
2. Reboot, and then observe the state of the printer.
3. If the error persists, perform a partition clean from the Preboot menu.
32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the printer might be busy.
Recommended action
1. Reboot, and then retry the backup/restore.
Backup/restore time-out while communicating with the engine.
The backup operation was aborted because the printer is busy.
Recommended action
1. Wait until the printer is idle, and then try again.
32.1C.13, 32.1C.14
Not enough space exists to perform the backup.
The backup was aborted because the disk is at a critical level or full.
Scheduled backup failure.
Recommended action
1. Free up disk space, and then try again.
32.1C.15
The restore operation was aborted because the backup file was created by a previous version of firmware no longer supported by the feature.
Recommended action
1. Use the current backup file.
32.1C.2E
The restore operation was aborted because the printer is busy.
Recommended action
1. Wait until the printer is idle, and then retry.
2. Turn the printer off then on, and then retry.
32.1C.2F
Reset failure.
Recommended action
1. Turn the printer off, and then on. Retry the job.
32.1C.40
The backup operation completed successfully (informational).
Recommended action
32.1C.41
The backup operation encountered an error (informational).
Recommended action
32.1C.42
The backup operation completed, but with a warning message (informational).
Recommended action
32.1C.43
A component in the backup file is not supported by the current version of firmware and will not be restored (informational).
Recommended action
32.1C.44
A component in the backup file is not transferable to another printer and will not be restored (informational).
Recommended action
32.1C.45
Some data was not included in the backup file (informational).
Recommended action
32.1C.46
An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a
warning (informational).
Recommended action
32.1C.47
Some data was not restored from the backup file (informational).
Recommended action
32.1C.48
The backup job ticket was submitted using an invalid network path.
Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exists.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided server.
32.1C.49
The backup job ticket was submitted with a bad encryption.
NOTE:
This would only apply to a web services call to perform a backup with a blank PIN
Recommended action
1. Verify that the encryption personal identification number (PIN) meets the restrictions for the printer.
32.1C.4A
An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file.
Recommended action
1. Retry the job.
2. If this does not resolve the issue, turn the printer off then on again and retry the job.
3. If the error persists, perform a Format Disk procedure using the Preboot menu.
For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk
Procedure.
32.1C.56
Reset aborted. Backup/restore in progress (informational).
Recommended action
32.1C.57
Reset aborted (informational).
Recommended action
32.1C.58
Unknown reset error (informational).
Recommended action
32.1C.60
The restore operation completed successfully (informational).
Recommended action
32.1C.61
The restore operation encountered an error.
Recommended action
1. Review the printer's event log to see specific details about the failure.
32.1C.62
The restore operation completed, but with a warning message.
Recommended action
1. Review the error log to see specific details about the failure.
32.1C.68
The restore job ticket was submitted using an invalid network path.
Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exist.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided server.
4. Check that the path includes the compressed .ZIP file name as part of the path.
32.1C.69
The restore job ticket was submitted with a bad encryption personal identification number (PIN).
Recommended action
1. Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file.
32.1C.6A
An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file.
Recommended action
1. Retry the job.
32.1C.6D
An unusual error occurred when running the restore operation.
Recommended action
1. Retry the job.
33.* errors
Errors in the 33.* family are related to the printer’s storage system or the formatter. The component might have been previously installed in
another printer and is therefore locked to that other printer. Or, the component might be incorrect for this printer.
Recommended action
1. Install the correct component for this printer.
33.01.xx
A save or restore process has occurred.
• 33.01.01 (event code)
A restore process has occurred.
• 33.01.02 (event code)
A save process has occurred.
• 33.01.03 (event code)
Save recover functionality OK after previously being disabled.
Recommended action
33.02.01 Used board/disk installed
Used board or disk installed.
An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is
permanently lost and data corruption might occur.
NOTE:
Used formatter boards should NEVER be installed in HP LaserJet or HP PageWide Enterprise or Managed printers. The formatter should only
be replaced if directed during troubleshooting using the Control Panel Message Document (CPMD). The 33.02.01 event code indicates that a
used board has been installed and that the parameters might be incorrect. For more information see HP LaserJet Enterprise, HP LaserJet
Managed, HP PageWide Enterprise, HP PageWide Managed - 33.02.01 error or printer name and/or product number changes after replacing
the formatter (c06360930).
Recommended action
1. Reinstall the board or disk back into its original product.
2. To save the data on the board or disk, turn the printer off. Replace the board or disk with another board or disk.
3. To delete the data on the board or disk and continue, touch the OK button.
33.03.yz
• 33.03.01 (event code)
Save recover engine storage ID unexpected length.
• 33.03.02 (event code)
Data size mismatch unable to recover DCC MVRAM.
Recommended action
1. Turn the printer off, and then on again.
2. If the error persists, replace the interconnect board (ICB) and return to HP for evaluation.
33.03.03 Incompatible formatter installed.
This is and EFI BIOS event to prevent booting with the wrong formatter installed.
Recommended action
1. Turn the printer off, and then install the correct formatter in the printer.
NOTE:
If it is believed that this formatter is the correct part number and model for this product, install a replacement formatter, and then
return the formatter in question to HP for evaluation.
33.04.01 Missing TPM
A Trusted Platform Module is missing from a printer that previously had a TPM installed.
TPM accessory (optional): This system is using a TPM module installed as an accessory to protect data and it is not present. The original TPM must
be returned or you can select the Stop Using option in the preboot TPM sub-menu. All data will be cryptographically erased and a reload of
firmware from USB might be required.
TPM Standard (Standard on product): This system is using a TPM module installed at the factory to protect data and it is not present. Verify that
the TPM is seated firmly on the formatter, in case of shifting during shipment. If the TPM has been removed for a formatter replacement, put the
original TPM on the board. If the original TPM cannot be reinstalled or has become damaged, DO NOT replace any parts. Replace the printer.
Recommended action
1. Turn the printer off.
2. Reinstall the missing TPM module into the printer.
NOTE:
If the TPM accessory was installed, you can also go to the Administration menu and under TPM, select the Stop Using
option if you no longer want to use the TPM accessory.
3. Restart the printer.
33.04.02 Missing TPM
The wrong TPM is installed on a printer that previously had a different TPM installed.
TPM Optional device: This system is using a TPM module to protect data and it is not present. The original TPM module must be returned or you
may select the Stop Using option in the preboot TPM sub-menu.
Recommended action
2. Reinstall the original TPM module into the printer.
4. Go to the Administration menu and under TPM and select the Enable and Use option.
NOTE:
To no longer use the TPM device, go to the Administration menu and under TPM and select the Stop Using option.
33.04.03 Unknown TPM
A used TPM has been installed on a printer that has not previously had a TPM installed.
TPM Optional device: This system is using a TPM module to protect data and it is not present. The TPM module currently installed is used to
protect data in another device. The original TPM module must be returned or you can start using this TPM module by selecting the Enable and
Use option in the preboot TPM sub-menu. You can also stop using a TPM altogether.
Recommended action
1. Turn the printer off and remove the TPM module. The printer will not be protected.
2. If choosing to protect the printer with the used TPM, refer to the "Install a new or re-enable an existing TPM after disabling a previous
TPM" section of the HP Trusted Platform Module User Guide (c04499622).
33.04.04 or 33.04.05 Unknown TPM
A new Trusted Platform Module is installed in a printer that had previously been configured to a different TPM accessory or a TPM installed from
the factory.
This system contains a TPM module that is used to protect data in another device. The original TPM module that was shipped in the device must
be reinstalled.
For units with a TPM accessory: If the original is unavailable, install a new TPM accessory.
For units that shipped with a TPM on board standard: If the original TPM installed in the factory is unavailable or damaged, DO NOT replace any
parts. Replace the print unit.
Recommended action
2. Reinstall the original TPM into the printer.
NOTE:
If choosing to protect the printer with a new TPM accessory, please go to www.hp.com/support/ for detailed instructions.
33.05.0z SureStart errors
A SureStart error has occurred.
The printer detected and recovered from a corrupted version of BIOS.
• 33.05.01 Boot code corrupt (event code)
The newly downloaded firmware failed to cryptographically validate the BIOS code.
• 33.05.04 Security alert
• 33.05.04 Upgrade corrupt (event code)
• 33.05.08 Invalid boot attempt (event code)
• 33.05.09 Downgrade attempted (event code)
Recommended action
1. For 33.05.01, 33.05.02, and 33.05.03: No action is necessary.
2. For all other errors: Download a firmware bundle to the printer from the Preboot menu.
Go to: HP FutureSmart - Latest Firmware Versions
NOTE:
For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (Doc ID:
c04863614).
33.05.1x Whitelisting errors
An error occurred with a firmware file digital signature or an error with the certificate used to validate the firmware file certificate.
• 33.05.10 Firmware verification Error: XX (Event code)
Recommended action
1. Perform a Format Disk procedure.
HP Enterprise, HP Managed - Perform a Partial Clean or Format Disk to reset the printer
2. If the device does not reboot to Ready , download a firmware bundle to the device from the Preboot menu.
NOTE:
Performing a Format Disk procedure is required before downloading a firmware bundle.
For more information on SureStart, go to HP LaserJet Enterprise, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting
Manual. Doc ID c04863614.
33.05.2x Intrusion detection errors
The intrustion detection system has encountered an error.
The intrusion detection memory process determined an unauthorized change in system memory.
• 33.05.21 Potential intrusion (Event code)
The intrusion detection memory process heartbeat was not detected.
• 33.05.22 Cannot scan for potential intrusions (Event code)
The intrusion detection memory process did not initialize.
• 33.05.23 Intrusion detection not initialized (Event code)
• 33.05.24 Intrusion detection initialization error (Event code)
Recommended action
1. Turn the printer off then on.
NOTE:
Selecting Continue from the Preboot menu will not resolve the error. The printer must be turn off then on to clear the error allowing
the device to reboot to Ready .
NOTE:
With firmware version 3.7 the error “A disk or boot error has occurred. Clear Error. Press Any Key” is displayed when selecting Continue
from the Preboot menu after encountering a 33.05.2X error. This message should be ignored
For more information on SureStart, go to HP LaserJet Enterprise, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting
Manual. Doc ID c04863614.
40.* errors
Errors in the 40.* family are related to input/output accessories, such as USB storage devices, Jetdirect cards, or EIO cards or on-board network
functions.
Recommended action
2. Remove and then reinstall the accessory.
40.00.01 USB I/O buffer overflow To continue, touch “OK”
The USB buffer has overflowed.
Recommended action
1. Touch the OK button to print the transferred data (some data might be lost).
2. Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
The product has experienced a JetDirect buffer overflow.
Recommended action
2. Check the host configuration.
40.00.03 EIO <x> buffer overflow To continue, touch “OK”
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Recommended action
40.00.04 EIO <x> bad transmission To continue, touch “OK”
The connection between the product and the USB device has been broken.
Recommended action
1. Touch the OK button to clear the error message and continue printing.
2. Remove, and then reinstall the USB device.
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
The USB device has been removed.
Recommended action
1. Touch the OK button to clear the error message (data will be lost).
2. Install the USB device.
40.08.0x USB storage accessory removed
The USB storage accessory has been removed.
x = 0 or 1; information code.
Secure file erase is enabled.
Recommended action
40.0x.05 USB storage accessory removed
The USB storage accessory was removed.
x = 1, 2, 3, 5, or 6; information code.
Recommended action
41.wx.yz Error To continue, touch “OK”
This section covers all other errors of the form 41.wx.yz not covered in other sections.
A printer error has occurred.
WX = error type
Y = fuser mode
Z = input tray
• WX = 09 Sub thermistor abnormally high
• WX = 10 Pickup failure.
• WX = 11 Illegal Duplex.
• WX = 18 Scan line inclination adjustment
• WX = 20 Image drum HV
• Y = 0: Photo paper (1, 2, or 3)
• Y = 1: Auto Sense (Normal)
• Y = 2: Normal (typed not from Auto Sense)
• Y = 3: Light paper 1, 2, or 3 mode
• Y = 4: Heavy paper 1
• Y = 7: Glossy paper 1
• Y = A: Glossy film
• Y = B: OHT
• Y = C: Label
• Y = D: Envelope 1, 2, or 3 mode
• Y = E: Rough
• Y = F: Other mode
• Z = 0 Envelope feeder
• Z = 1 Tray 1
• Z = 2 Tray 2
• Z = 3 Tray 3
• Z = 4 Tray 4
• Z = 5 Tray 5
• Z = 6 Tray 6
• D Duplexer
Recommended action
1. To clear the message, touch the OK button.
2. If the message displays again, turn the printer off, and then on.
3. If the error persists, replace the DC controller.
41.01.yz
Event log error message: 41.01.yz.
An unknown misprint error occurred on the printer.
Y = Type, Z = Tray
• Y = 0: Photo paper (1, 2, or 3)
• Y = B: OHT
• Y = C: Label
• Y = E: Rough
• Z = 0: From unknown tray
• Z = 1: From Tray 1
• Z = D: From duplex
Recommended action
1. Touch OK to clear the error.
2. If the error is not cleared, turn the printer off, and then on.
3. If the error returns, check the wire harness from the laser scanner to the DC controller.
4. If the error persists, replace the laser/scanner assembly.
For instructions: Removal and replacement: Laser/scanner
5. Replace the DC controller.
41.02.00 Error
A beam detected misprint error occurred.
Recommended action
1. To clear the error message, touch OK .
2. If the error persists, turn the printer off, and then on.
3. If the error returns, check the wire harness from the laser/scanners to the DC controller.
41.03.Fz Unknown Misprint Error
This is a general misprint error. Either paper is loaded off-center with the side guides in the tray or a paper width sensor failure occurred from an
unknown tray. The error will be one of the following:
• 41.03.F0
• 41.03.F1
• 41.03.F2
• 41.03.F3
• 41.03.F4
• 41.03.F5
• 41.03.FD
Recommended action
1. Reload the tray, verifying that the guides in the tray are flush with the loaded paper in the tray.
2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.
Trays 2/3/4/5 part number: RM2-5094-000CN
3. If the error persists, check the tray paper size sensors.
a. Print a Configuration Page and note the paper size for the tray in question.
b. If the size is not reported correctly, run the tray size sensor test for the failing tray using the following menus:
• Administration
• Troubleshooting
• Tray/Bin Manual Sensor Test
c. If the tray size sensors test as GOOD , replace the paper tray.
d. If the tray size sensors test as BAD , check the cable connections between the tray size sensor and the DC Controller.
e. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains
the tray size sensing switches.
Tray 2 size detect cable part number: RM1-7179-000CN
Tray 3 lifter base assembly part number: RM1-5913-000CN
Tray 4 lifter base assembly part number: RM1-5913-000CN
Tray 5 tray size sensor assembly part number: RM2-0350-000CN
41.03.01, 41.03.A1, 41.03.B1, 41.03.C1
Paper Size mismatch (0,A,B) or inter-page gap (C) error from Tray 1.
2. Print a configuration page to verify the size and type to which the trays are set.
3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper
size.
4. Set Tray 1 Size to ANY and attempt to print again.
5. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multi-page feed.
6. Check the rollers and make sure they are not worn smooth, coated with paper dust or other debris.
7. Verify that the toner cartridge and the transfer roller are seated correctly.
size.
4. Set Tray 1 Size to ANY and attempt to print again.
8. Check the paper path sensors for correct operation and that they do not stick at all. Replace any damaged sensor or assembly.
Registration part number: RM1-8413-000CN
9. Reconnect the connectors for the paper sensor, intermediate-transfer belt, and the DC controller.
41.03.02, 41.03.A2, 41.03.B2, 41.03.C2
1. Touch OK to use another tray.
size.
size.
Part number: Tray 2-5 Roller kitB3G84-67905
• Administration
• Troubleshooting
c. If the tray size sensors test as GOOD , Check the back of the paper tray for correct movement and or damage to the size detect
components. If the tray is damaged, replace the paper tray.
e. If the cable connections are plugged in correctly and the cables are not damaged or broken, replace the tray 2 size detect cable.
Tray 2 size detect cable part number: RM1-7179-000CN
41.03.03, 41.03.A3, 41.03.B3, 41.03.C3
size.
size.
• Administration
• Troubleshooting
e. If the cable connections are plugged in correctly and the cables are not damaged or broken, replace the failing tray lifter bas
assembly.
Tray 3-5 lifter base assembly part number: RM1-5913-000CN
41.03.04, 41.03.A4, 41.03.B4, 41.03.C4
size.
size.
• Administration
• Troubleshooting
assembly.
41.03.05, 41.03.A5, 41.03.B5, 41.03.C5
size.
size.
• Administration
• Troubleshooting
assembly.
41.03.0D, 41.03.AD, 41.03.BD, 41.03.CD
Paper Size mismatch (0,A,B) or inter-page gap (C) error from Duplexer
size.
size.
6. Remove and reseat the duplex assembly.
a. Slide the duplex assembly away from the printer, slightly lift up on the assembly to disengage the slide rails, and then remove it.
NOTE:
The duplexer is located at the left hand side of the printer.
Figure : Remove duplexer
8. If the error persists, replace the duplexer.
41.03.0E, 41.03.AE, 41.03.BE, 41.03.CE
Paper Size mismatch (0,A,B) or inter-page gap (C) error from Envelope Feeder.
size.
5. Remove and reseat the Envelope Feeder.
size.
5. Remove and reseat the Envelope Feeder.
8. Print a Configuration Page and note the paper size for the envelope feeder.
11. If the error persists, replace the envelope feeder.
Part number: B3G87A-67903
41.04.yz Printer Error
An unknown misprint error occurred on the printer.
Y = Type, Z = Tray
• Y = 0: Photo paper (1, 2, or 3)
• Y = B: OHT
• Y = C: Label
• Y = E: Rough
• Z = D Source is the duplexer.
• Z = 0 Source is the envelope feeder.
• Z = 1 Source is Tray 1.
Recommended action
1. Touch OK to clear the error .
2. If error does not clear, turn the printer off, and then on.
3. Swap out or re-seat the toner cartridge to test it.
4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).
5. Re-seat the connections to the laser/scanner and the DC controller.
6. If the error persists, replace the affected laser/scanner.
7. Replace the DC controller.
41.05.yz Unexpected type in tray <X>
The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly.
The printer uses two types of paper sensors:
• Reflection: Detects the glossiness of the paper.
• Transmission: Detects the thickness of the paper.
Tray X is loaded with a paper type (transparencies, envelopes, etc.) that is different than what they tray is configured to use.
Y = Expected type, Z = Detected type
• Y = 0: Photo paper (1, 2, or 3)
• Y = B: OHT
• Y = C: Label
• Y = E: Rough
• Z = 0: Photo paper (1, 2, or 3)
• Z = 1: Auto Sense (Normal)
• Z = 2: Normal (typed not from Auto Sense)
• Z = 3: Light paper 1, 2, or 3 mode
• Z = 4: Heavy paper 1
• Z = 7: Glossy paper 1
• Z = A: Glossy film
• Z = B: OHT
• Z = C: Label
• Z = D: Envelope 1, 2, or 3 mode
• Z = E: Rough
• Z = F: Other mode
Recommended action
1. Load the tray with the size and type of paper indicated, or use another tray if available.
2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the
tray type settings.
3. Check all application and printer settings to make sure that the Type setting is correct.
42.* errors
Errors in the 42.* family indicate an internal system failure has occurred.
Support Process.
Procedure.
42.B0.01
UI or EWS requests a string ID that does not exist in the localization database
Recommended action for call-center agents, and onsite technicians
1. Turn the printer off, and then on. Retry the print job.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
NOTE:
The Partial Clean option erases all data from the partitions, except for the firmware repository where a backup copy of the
firmware file is stored. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return
the printer to a bootable state. Characteristics of a Partial Clean
Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted
Rebooting the printer restores the firmware files from the Repository location, but does not restore any customer-defined settings.
For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for this printer
CAUTION:
HP recommends backing-up printer configuration data before executing a Partial Clean to retain customer-defined settings (if
needed). See the Backup/Restore item in the Device Maintenance menu.
3. How to execute a Partial Clean from a touchscreen control panel.
a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo.
Figure : Open the Pre-Boot menu
b. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
c. Use the down arrow button to highlight Partial Clean and then touch the OK button.
d. Touch the OK button again.
e. Touch the Home button to highlight Continue, and then touch the OK button.
NOTE:
The printer initializes.
44.* errors
Errors in the 44.* family are related to the digital send functionality: fax, email, send to SharePoint, or save to folder.
Recommended action
1. In many cases, the error will automatically clear, and you can try the job again.
2. Verify the digital send feature has been correctly configured at the control panel and with the HP Embedded Web Server (EWS).
NOTE:
To access the EWS, open a Web browser, and in the address line, enter the printer IP address.
4. For fax errors, verify the fax card is correctly installed on the formatter.
5. For SharePoint or save-to-folder errors, verify the permissions are set correctly for access to the SharePoint or network folder.
6. For email errors, verify connectivity to the network, and verify the SMTP gateway is configured correctly. Also verify if there is a size
limit on email attachments.
7. If the error persists, reset the printer to factory settings, and then upgrade the firmware to the latest version.
44.01.xx Error Event log message
A digital send error has occurred.
Recommended action
1. No action necessary. This error message should automatically clear.
2. Try to send the job again.
3. If the error does not clear or it returns:
a. Use optimal resolution and image quality settings.
b. Wait until all the digital send jobs have been processed.
c. Turn the printer off, and then on. Retry the job.
d. Verify if there is an attachment limit on the email.
e. Verify network connectivity, SMTP gateways, access to folder share.
A digital send error has occurred.
Recommended action
1. Use optimal resolution and image quality settings.
2. Wait until all the digital send jobs have been processed.
3. Turn the printer off, and then on and retry the job.
4. Verify if there is an attachment limit on the email.
5. Verify network connectivity, SMTP gateways, access to folder share.
44.10.xx Error Event log message (Multifunction product only.)
A send to email error has occurred.
Recommended action
2. Check the digital send configuration.
For more information, go to HP LaserJet Enterprise MFP - Set up Scan to Email.
A fax error has occurred.
Recommended action
2. Check the fax settings to make sure they are set to the proper settings for the environment.
3. If the issue persists, for additional fax troubleshooting information go to HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP -
Checklist for solving fax problems.
44.90.xx, 44.91.xx, 44.92.xx Error Event log message
A fax error has occurred.
Recommended action
2. Check the fax settings to make sure they are set to the proper settings for the environment.
3. If the issue persists, for additional fax troubleshooting information go to HP LaserJet Enterprise MFP, HP PageWide Enterprise MFP -
Checklist for solving fax problems.
46.* error messages
Errors in the 46.* family occur when the printer is trying to perform an action that it is not able to complete.
• No network connectivity
• A problem with the file being printed, with the software application sending the job, or with the print driver
2. Verify the printer is connected to the network, look at the network port connection on the back of the printer, and verify that the amber
activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. If the problem
continues, try a different network cable or port on the hub and check network configuration settings such as the printer's IP address.
3. Send a different file from the same software application to see if the error is specific to the original file. Try sending a job from a
different software application to see if the error is specific to the application. Verify the computer has the correct print driver installed.
Support Process.
2. Verify the printer is connected to the network. If it is not, use a different network cable, and check the configuration settings.
3. Send a different file from the same software application to see if the error is specific to the original file. Try sending a job from a
different software application to see if the error is specific to the application. Verify the computer has the correct print driver installed.
4. Upgrade the printer firmware.
5. If the error persists, use the troubleshooting flowcharts in this document: HP LaserJet FutureSmart Devices - 49 error Troubleshooting
(Persistent and Intermittent)
47.* errors
Errors in the 47.* family indicate an internal error has occurred.
2. Resend the print job.
Support Process.
Procedure.
47.00.xx
Back channel internal error.
Procedure.
47.01.xx
Image transformer internal error.
3. If the error persists, clear the active partition by using the Format Disk item in the Preboot menu.
Procedure.
47.02.xx
Job parser internal error.
Procedure.
47.03.xx
Print job internal error.
Procedure.
47.04.xx
Print spooler 9100 internal error.
Procedure.
47.05.xx
Print spooler framework internal error.
Procedure.
47.06.xx
Print application internal error.
Procedure.
47.FC.yz Printer Calibration Failed To continue, touch “OK”
The device is unable to access or implement one of the image patterns files.
y = Calibration type, z = Event
• 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization
• 47.FC.01 (event code) CPR Store Image failure
• 47.FC.02 (event code) CPR Image not found
• 47.FC.03 (event code) CPR Print engine execution failure
• 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization
• 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure
• 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found
• 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure
• 47.FC.20 (event code) Error Diffusion Image not found at system initialization
• 47.FC.21 (event code) Error Diffusion Store image failure
• 47.FC.22 (event code) Error Diffusion Image not found
• 47.FC.23 Error Diffusion Print engine execution failure
• 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization
• 47.FC.31 (event code) Drum Speed Adjustment Store image failure
• 47.FC.32 (event code) Drum Speed Adjustment Image not found
• 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure
• 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization
• 47.FC.41 (event code) Pulse Width Modulation Store image failure
• 47.FC.42 (event code) Pulse Width Modulation Image not found
• 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
1. Turn the product off, and then on again.
2. If the error persists, reload the firmware.
1. Turn the product off, and then on again.
2. If the error persists over multiple power cycles then do the following.
• In the Support Tools/Troubleshooting/Diagnostics menu, run the hard disk tests to validate the health of the device.
Fix any issue found with the mass storage device.
3. If the error persists, reload the firmware.
For the procedure to perform a Format Disk procedure., go to: HP LaserJet Enterprise Printers - Performing a Partial Clean or Format
Disk Procedure (c03398779).
48.* errors
Errors in the 48.* family indicate an internal error has occurred.
Support Process.
1. In most cases, no action is necessary.
2. If the error persists, upgrade the printer firmware.
3. If the error persists, use the troubleshooting flowcharts in this document: HP LaserJet FutureSmart Devices - 49 Error Troubleshooting
(Persistent and Intermittent)
NOTE:
48.wx.yz are similar to 49.wx.yz errors and use the same troubleshooting steps and procedures.
49.XX.YY Error To continue turn off then on
A firmware error occurred.
Possible causes:
• Corrupted print jobs
• Software application issues
• Non-product specific print drivers
• Poor quality USB or network cables
• Bad network connections or incorrect configurations
• Invalid firmware operations
• Unsupported accessories
A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more
common for 49 errors to be caused by printing a specific document or performing some task on the printer.
49 errors most often occur when a printer is asked to perform an action that the printer firmware is not capable of and might not have been
designed to comply with, such as:
• Printing files with unsupported programming commands
• A unique combination of user environment and user interactions with the printer
• Interfacing with a third-party solution that was not designed to work with the printer
• Specific timing, network traffic, or concurrent processing of jobs
NOTE:
LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has
identified the formatter as the root cause.
2. If the error persists, check the following:
• The error might be caused by a network connectivity problem, such as a bad USB or network interface cable, a bad USB port, or an
invalid network configuration setting.
• The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with
the file being printed.
• Upgrading the printer firmware might help resolve the error.
NOTE:
LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has
identified the formatter as the root cause.
2. If the error persists, check the following:
• The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network
configuration setting.
• The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with
the file being printed.
• Upgrading the printer firmware might help resolve the error.
3. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting
(whichever is appropriate) in document c03122817:
HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)
50.* errors
Errors in the 50.* family indicate a problem with the fuser.
Support Process.
1. Turn the printer off, and remove the fuser. Check the fuser for damage or obstructions. Reinstall or replace the fuser as needed.
CAUTION:
2. Check the connectors between the fuser and the DC controller and from the fuser to the printer.
3. Replace the fuser. If it has already been replaced, replace the fuser power supply.
50.1x.yz Fuser error
Low fuser temperature 1.
Recommended action
2. If the error persists, turn the printer off and remove the fuser.
CAUTION:
Fuser might be hot.
3. Check the connector (J128) between the fuser and the printer. If it is damaged, replace the fuser or the high voltage power supply for the
printer connection.
NOTE:
Before replacing any parts disconnect and reconnect J82 on the DC controller and ensure it is correctly seated.
NOTE:
Check the Event Log for the 10.23.70 code. If this error is listed, the HP supply has reached the very low threshold. After an HP
supply has reached the very low threshold, the HP premium protection warranty ends and the customer is responsible for replacing
the part(s).
NOTE:
the part(s).
5. If the error persists, replace the low-voltage power supply.
For instructions: Removal and replacement: Low-voltage power supply
110V LVPS part number: RM2-5792-000CN
Fuser warm-up failure.
Recommended action
CAUTION:
Fuser might be hot.
printer connection.
NOTE:
Before replacing any parts disconnect and reconnect connectors (J53, J54 and J82) on the DC controller and ensure they are
correctly seated.
NOTE:
the part(s).
NOTE:
the part(s).
5. Reconnect the connector (J62) on the low-voltage power supply PCA.
High fuser temperature 1 failure.
Recommended action
CAUTION:
Fuser might be hot.
printer connection.
NOTE:
Before replacing any parts disconnect and reconnect connector J82 on the DC controller and ensure it is correctly seated.
NOTE:
the part(s).
NOTE:
the part(s).
50.4x.wy Fuser error
Fuser drive circuit fault.
Recommended action
2. Check the power source. Make sure the power source meets the printer requirements.
NOTE:
If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work
properly and causes this error.
3. Reconnect the connector (J53) on the DC controller.
50.7x.wy Fuser error
Fuser pressure-release mechanism failure.
Recommended action
2. Turn the printer off and remove the fuser.
CAUTION:
Fuser might be hot.
printer connection.
NOTE:
NOTE:
the part(s).
4. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser.
NOTE:
the part(s).
5. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller.
6. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the
fuser motor.
NOTE:
the part(s).
Recommended action
CAUTION:
Fuser might be hot.
printer connection.
NOTE:
NOTE:
the part(s).
NOTE:
the part(s).
High fuser temperature 2 error.
Recommended action
CAUTION:
Fuser might be hot.
printer connection.
NOTE:
NOTE:
the part(s).
NOTE:
the part(s).
51.* errors
Errors in the 51.* family are related to the laser scanner.
Support Process.
1. Ensure the printer is running the most current version of firmware.
2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and reseat them if necessary.
3. If the error persists, replace the laser scanner.
52.* errors
Errors in the 52.* family are related to the laser scanner.
Support Process.
1. Ensure the printer is running the most current version of firmware.
2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and reseat them if necessary.
3. If the error persists, replace the laser scanner.
51.00.10 Beam detect error
A printer beam detect error occurred in the laser scanner.
2. If the error persists, replace the laser/scanner and laser/scanner cable.
Laser/scanner part number: RM1-8406-000CN
Laser/scanner cable part number: RM2-7482-000CN
Recommended action for on-site technicians
2. Reconnect connector (J145) on the laser/scanner.
3. Reconnect connectors (J86 and J93) on the DC controller.
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction
A printer laser scanner error occurred.
52.00.00/52.00.20 Scanner Startup/Rotation error
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning.
3. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser/scanner.
4. If the error persists, replace the laser/scanner.
54.* errors
Errors in the 54.* family are related to the image-formation system.
• For HP LaserJet printers, they can indicate a problem with the toner cartridges or the transfer unit (color printers only), or they can indicate a
problem with a sensor, such as with the laser/scanner.
• For HP PageWide printers, they can indicate a problem with the calibration process.
2. Make sure the printer is running the most current version of firmware.
3. Check the supplies status page using the Supplies menu on the control panel to verify that toner cartridges, toner collection unit
(TCU), or the transfer belt kit are not past their useful life. Replace the supplies and maintenance parts as necessary.
To print a Supplies Status Page:
a. From the Home screen on the printer control panel, select Administration .
b. Open the following menus:
i. Reports
ii. Configuration/Status Pages
c. Scroll to and select Supplies Status Page .

d. Select Print to print the page.
To order parts, go to .
Recommended action call-center agents and onsite technicians
Support Process.
2. Check the supplies status page to verify that the toner cartridges, TCU, or the transfer belt kit are not past their useful life. Replace the
supplies and maintenance parts as necessary.
3. For color printers, inspect the transfer belt for damage. Replace the transfer belt if necessary or instruct the customer to replace it.
4. For color printers, if the error persists, replace the registration assembly.
5. Check the connections between the laser/scanner and the DC controller, and from the laser/scanner to the printer. Reseat them if
necessary. If the error persists, replace the laser scanner.
54.00.03 (EVENT LOG ONLY)
Environmental sensor abnormality warning; Environmental sensor (TH3) failure
Recommended action for call-center agents and oniste technicians
2. If the environment sensor (TH3) has been removed or replaced, check the connector (J199) on the environment sensor and the
connector (J42) on the DC controller.
3. If the error persists, replace the environment sensor cable assembly.
54.06.21 (EVENT LOG ONLY)
Primary laser/scanner beam detect abnormality
Recommended action for call-center agents and oniste technicians
2. If the printer has had parts removed or replaced, check the connector (J86) on the DC controller.
55.* errors
Errors in the 55.* family often indicate a problem with the DC controller.
Support Process.
56.* errors
Errors in the 56.* family indicate a communication problem with an optional paper tray or other external accessory.
Recommended action
2. If any third-party hardware is installed, remove it and try printing again.
3. If an optional paper tray is installed, remove it. Check the connectors on the tray for damage. If the connector is damaged, replace the
tray.
4. Reinstall the tray, and make sure it is correctly seated.
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
The communication link between the formatter and DC controller was lost.
• 55.00.01–DC controller memory error.
• 55.00.03-DC controller no engine response
• 55.00.04-DC controller communications time out
1. Turn the printer off and then on.
2. Verify that the all connectors on the DC controller are seated correctly.
55.00.05 Engine Firmware RFU Error
The firmware upgrade failed.
Recommended action
1. Turn the printer off and then on.
2. If issue remains re-send upgrade.
55.01.06, 55.02.06 DC controller error To continue turn off then on
NVRAM memory warning
• 55.01.06 (event code)
NVRAM memory data error warning
• 55.02.06 (event code)
NVRAM memory access error warning
1. Turn the printer off, then on.
56.00.YY
The printer experienced a communication error with the optional paper trays.
2. If the error persists, reseat the optional paper trays (1 x 500-paper feeder and/or 3 x 500-paper feeder).
3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Part number: VS1-7500-0006CN
56.00.01 Illegal Input Printer Error
The printer experienced an illegal input.
Recommended action
2. Remove any third-party hardware and test again
57.* errors
Errors in the 57.* family indicate a problem with a fan.
1. See this support document: HP LaserJet Enterprise, HP PageWide Enterprise - 57.00.xx Errors
Support Process.
1. Use the printer troubleshooting manual to identify the locations of each fan. Turn the printer off and then on, and listen for noise coming
from the area of each fan. Replace any fan that is not making noise.
2. Remove enough parts to access the DC controller or the power supply PCA. Check the connections from each fan to the DC controller or
power supply PCA. Reseat them if necessary.
3. With the DC controller or power supply PCA exposed, turn the printer on. Immediately measure the voltage between the connectors for
each fan and the DC controller. If the voltage changes from 0V to approximately 24V during the power-on cycle, replace the affected fan.
If the voltage remains at 0V, replace the DC controller.
57.00.01 Main fan (FN101) failure
The printer experienced a main fan (FN101) failure.
1. Turn the printer off, and the on.
2. Listen for the fan noise at the back corner of the printer. If no noise is heard, replace the main fan (FN101).
Part number: RK2-1988-000CN
3. If this part has been removed or replaced, check the connector (J95) on the DC controller and the connector (J64) on the low-voltage
power supply assembly.
57.00.02 Laser/scanner fan (FN102) failure
The printer has experienced a Laser/scanner fan (FN102) failure.
2. If this part has been removed or replaced, check the connector (J75) on the DC controller.
3. If the error persists, replace the laser/scanner fan (FN102).
57.00.03 Cartridge fan failure (FN301)
The printer has experienced a cartridge fan (FN301) error.
2. Listen for the fan noise at the middle back of the printer. If no noise is heard, replace the cartridge front-side fan (FN103).
4. If the error persists, replace the cartridge front-side fan (FN103).
57.00.04 Cartridge front side fan failure (FN103)
The printer has experienced a cartridge fan (FN103) error.
2. Listen for the fan noise at the middle back of the printer. If no noise is heard, replace the cartridge front-side fan (FN103).
4. If the error persists, replace the cartridge front-side fan (FN103).
57.00.05 Switchback fan (FN105) failure
The printer has experienced an Switchback fan (FN105) failure.
2. Listen for the fan noise at the front-left side of the printer. If no noise is heard, replace the switchback fan (FN105).
4. Reconnect the intermediate connector (J1423) on the switchback fan.
5. If the error persists, replace the switchback fan (FN105).
57.00.06 Low-voltage power supply fan (FN104) failure
The printer has experienced a Low-voltage power supply fan (FN104) failure.
2. While the printer starts up, Listen for the fan noise at the middle back of the printer. If no noise is heard, replace the LVPS fan (FN104).
4. Check the connector (J198) on the low-voltage power supply fan.
5. If the error persists, replace the LVPS fan (FN104).
57.00.07 Duplex fan (FN107) failure
The printer has experienced an Duplex fan (FN107) failure.
2. While the printer starts up, Listen for the fan noise at the left side of the printer. If no noise is heard, replace the duplex fan (FN107).
4. If the error persists, replace the duplexer.
58.* errors
Errors in the 58.* family indicate an electrical problem inside the printer.
2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or other type of extension cord.
Support Process.
2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or other type of extension cord.
3. Check all connections on the DC controller and the power supply. Trace the connections from the DC controller and power supply to the
sensors and other components, and reseat them if necessary.
4. If the error persists, replace the DC controller or the power supply.
58.00.02 Error
Environmental sensor (TH3) failure.
Recommended action
3. Reconnect the intermediate connector (J199) on the environmental sensor.
4. If the error persists, replace the environmental sensor (TH3).
58.00.03 Error
DC controller CPU failure.
Recommended action
2. Check all of the connectors on the DC controller.
58.00.04 Error
The printer experienced a low voltage power supply unit malfunction.
Recommended action
NOTE:
This error might be caused by source power related issues.
Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues.
2. Ensure printer is plug into dedicated power outlet.
3. If error persists, replace the low voltage power supply (LVPS).
58.01.04 Error
24V power supply error during operation.
During regular printing operation the 24V power supply experienced an error.
Recommended action
NOTE:
3. If error persists, replace the low voltage power supply (LVPS).
58.02.04 Error
24V power supply error during boot or wake.
During printer power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
Recommended action
NOTE:
3. If error persists, replace the low voltage power supply (LVPS)
59.* errors
Errors in the 59.* family indicate a problem with one of the motors or with the lifter drive assembly for one of the trays.
Support Process.
2. Check all connections on the main control board of the printer, (DC controller, Engine control board ECB) each motor, and to the paper
feeder drive PCA (for an optional paper feeder). Reseat them if necessary.
59.A2.02 Error
Media input source 2 lifter motor malfunction (M103).
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
2. If this part has been removed or replaced, check the connector (J73 and J94) on the on the DC controller.
3. If the error persists, replace the lifter drive assembly (Tray 2).
59.A3.03 Error
1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning.
2. If this part has been removed or replaced, check the connector (1606 and 1607) on the on the paper feeder controller PCA.
59.A4.04 Error
3x500 sheet paper deck only.
59.A5.05 Error
3x500 sheet paper deck only.
59.00.00 or 59.00.10 or 59.00.90 Error To continue turn off then on
Feed motor (M101) failure (start-up or rotational).
1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed
motor (M101).
NOTE:
Before replacing the motor, grease the copper bushing on the paper feed and retest. If the test fails again replace the motor.
Figure : Copper bushing
Figure : Add grease
2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller.
3. Replace the feed motor (M101).
59.00.30 or 59.00.40 Error To continue turn off then on
Fuser motor (M299) failure (start-up or rotational).
1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser
motor (M299).
2. Reconnect the connector (J221) on the fuser motor and the connector (J89) on the DC controller.
3. Replace the fuser motor (M299).
59.05.50 or 59.05.60 Error To continue turn off then on
A motor startup error has occurred Drum motor (M102).
1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum
motor.
Part Number: RM1-8358-000CN
2. If the product has been serviced, check the connector (J187) on the drum motor and the connector (J87) on the DC controller.
3. Replace the Drum motor (M102)
Part Number: RM1-8358-000CN
60.00.0Y, 62.00.00 Error Messages
60.* errors
Errors in the 60.* family are related to one of the optional trays.
NOTE:
You can determine the tray number from the last digit in the error number. For example:
60.00.02 or 60.01.02 = Tray 2
60.00.03 or 60.01.03 = Tray 3
1. Open the failing tray and remove all paper from the tray.
2. Close the tray to check if the error persists.
3. Reload the paper and test the printer.
Support Process.
1. Use the Tray/Bin Manual Sensor test to verify that the sensors for each tray are functioning correctly.
2. Check all connectors on the paper feeder PCA.
3. Replace the optional paper feeder.
62.* errors
Errors in the 62.* family indicate a problem with the print engine.
Support Process.
2. Check all connectors on the formatter. Reseat them if necessary.
3. Upgrade the printer firmware.
4. If the error persists print the event log from the control panel, or access it from the HP Embedded Web Server (EWS), then elevate the
case using the Standard Support Process.
NOTE:
To access the EWS, open a Web browser, and in the address line, enter the printer IP address.
60.00.02 Tray 2 lifting error
Tray 2 lifting error. Tray 2 did not raise to the paper surface sensor in the required amount of time.
1. Open Tray 2 and ensure the paper is loaded correctly in the tray and that the tray is not filled past the maximum fill line.
2. If the error persists, remove the paper from Tray 2 and turn the printer off, and then on.
2. Remove the cassette tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. If the
tray is damaged, replace the tray.
3. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace
the lifter assembly.
4. If the previous tests are good, test the Tray 2 paper sensors.
• Administration
• Troubleshooting
b. Test the surface sensors for Tray 2 (PS107 and PS907) to ensure they are functioning correctly.
c. If either sensor fails, or if pickup assembly has been replaced, remove an reconnect connectors (J73 and J94) on the on the DC
controller to ensure they are seated correctly and not damaged.
d. If either the error persists, replace the paper pickup assembly.
5. If the error persists, replace the lifter assembly (Tray 2).
• Administration
• Troubleshooting
b. Test the surface sensors for Tray 3 (SR1 and SR2) to ensure they are functioning correctly.
c. If either sensor fails, or if pickup assembly has been replaced, remove and reconnect connectors(1606 and 1607) on the paper
feeder controller PCA to ensure they are seated correctly and not damaged.
d. If the error persists, replace the paper pickup assembly.
• Administration
• Troubleshooting
c. If either sensor fails, or if pickup assembly has been replaced, remove an reconnect connectors (1604 and 1605) on the on the
paper feeder controller PCA to ensure they are seated correctly and not damaged.
• Administration
• Troubleshooting
c. If either sensor fails, or if pickup assembly has been replaced, remove an reconnect connectors (1601 and 1602) on the on the
paper feeder controller PCA to ensure they are seated correctly and not damaged.
62.00.00 No system To continue turn off then on
The printer experienced an internal system failure.
2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
3. If the firmware upgrade does not resolve the problem, replace the hard disk drive (HDD).
For instructions: Removal and replacement: Hard disk drive
HDD part number: B3G85-67903
HDD (U.S. government only) part number: B3G85-67904
65.w0.Az Error Messages
65.* errors
Errors in the 65.* family are related to output accessories.
Recommended action
2. Verify the output accessory is correctly connected to the printer.
3. If the error persists, replace the output accessory.
65.80.A0, 65.80.A1: Output accessory Failure
Output accessory disconnected.
An external paper handling accessory connection has been interrupted.
Recommended action
2. Make sure that the communication cable from the finisher to the engine is installed correctly.
3. Make sure that all packing materials have been removed from the paper handling accessory.
4. Check the paper path for obstructions, or jammed paper.
5. Turn the product on. If the error persists, replace the accessory.
1x500-sheet paper feeder part number: B3M73-67902
1x500-sheet paper feeder with cabinet part number: B3M74-67902
2,500-sheet high-capacity paper feeder part number: B3M75-67902
66.* errors
Errors in the 66.* family are related to output accessories.
Recommended action
2. Verify the output accessory is correctly connected to the printer.
3. If the error persists, replace the output accessory.
66.00.20
Over Current Error.
This is an output device failure related message.
2. Make sure that the finisher is connected correctly.
3. If the error persists, replace the Stapling mailbox driver PC board assembly.
66.00.40
NVRAM Error.
This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
66.00.50
This is a CAN-CPU sequence error.
66.00.77
This is a device communication error.
The communication between the print engine and the finisher has been interrupted or lost.
66.00.79
This is a JetLink communication error.
The printer has lost JetLink communication with the output device.
1. Turn off the printer, and then disconnect the finisher.
2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the printer.
3. Reconnect the finisher to the printer.
4. Turn the printer on.
Stapling mailbox driver PCA part number: RM2-5278-000CN
66.80.yz Stapler/Stacker failure
An external paper handling accessory error has occurred.
• 66.80.35 (event code)
Self priming malfunction
• 66.80.51 (event code)
System error (FW error)
• 66.80.55 (event code)
System error 5 (FW error)
• 66.80.56 (event code)
• 66.80.57 (event code)
• 66.80.58 (event code)
• 66.80.59 (event code)
• 66.80.60 (event code)
• 66.80.61 (event code)
• 66.80.62 (event code)
• 66.80.63 (event code)
• 66.80.64 (event code)
• 66.80.65 (event code)
• 66.80.70 (event code)
Page-info in flush
• 66.80.71 (event code)
Flush request in PDLV
• 66.80.72 (event code)
Delivery notice error
• 66.80.73 (event code)
Flush request in checking paper path
• 66.80.74 (event code)
Checking paper path start in PDLV
• 66.80.75 (event code)
Flush request in flush
• 66.80.76 (event code)
Non-flush complete
3. Inspect the finisher for paper jams.
6. If the error persists, replace the stapling mailbox driver PC board assembly.
66.80.01 Y-align malfunction
A y-align malfunction has occurred.
66.80.02 Jogger malfunction
A jogger malfunction has occurred.
6. If the error persists, replace the parts in the order in which they are listed:
a. Bin sensor PCA part number: RM1-5894-000CN
b. Stapling mailbox stage top subassembly part number: RM1-7437-010CN
c. Stapler assembly part number: RM1-5166-000CN
d. Stapling mailbox jog assembly part number: RM2-5235-000CN
66.80.03 Stapler motor malfunction
A stapler motor malfunction has occurred.
6. If the error persists, replace the stapler assembly.
66.80.21 Lift up malfunction
A lift up malfunction has occurred.
6. If the error persists, replace the stapling mailbox bin assembly.
66.80.22 Lift down malfunction
A lift down malfunction has occurred.
6. If the error persists, replace the lift tray assembly.
66.80.23 Lift sensor malfunction
A lift sensor malfunction has occurred.
6. If the error persists, replace the flapper assembly.
66.80.33 Output roller malfunction
An output roller malfunction has occurred.
6. If the error persists, replace the lift tray assembly.
70.* errors
Messages in the 70.* family indicate a problem with the DC controller or Main board PCA (ECB) depending on your printer.
Recommended action
Support Process.
2. Replace the DC controller or the Main board PCA (ECB) as needed.
70.00.00 Error To continue turn off then on
DC controller failure.
80.wx.yz, 81.wx.yz, 82.wx.yz Error Messages
80.* errors
Errors in the 80.* family indicate a problem with an external I/O device, such as a Jetdirect card, an EIO card, or an external hard disk.
1. Turn the printer off, reconnect the network cable, and then turn the printer on.
2. Try another network cable.
3. Reload the printer firmware.
Recommended action
Support Process.
3. For 82.* errors, reload the printer firmware.
81.* errors
Recommended action
Support Process.
82.* errors
Support Process.
80.0x.yz Embedded Jetdirect Error
An Embedded HP JetDirect print server critical error has occurred.
• 80.01.80 : (event log) No heartbeat
• 80.01.81 : (event log) Reclaim timeout
• 80.01.82 : (event log) Invalid data length
• 80.01.8B : (event log) Invalid max outstanding packet header field
• 80.01.8C : (event log) Invalid channel mapping response
• 80.03.01 : (event log) No PGP buffers
• 80.03.02 : (event log) Channel table full
• 80.03.03 : (event log) Producer index not reset
• 80.03.04 : (event log) Consumer index not reset
• 80.03.05 : (event log) Queue position size too small
• 80.03.06 : (event log) Transport overflow
• 80.03.07 : (event log) No overflow packets
• 80.03.08 : (event log) Invalid identify response
• 80.03.09 : (event log) Invalid channel map return status
• 80.03.10 : (event log) Invalid reclaim return status
• 80.03.12 : (event log) Datagram invalid buffer
• 80.03.13 : (event log) Max stream channels
• 80.03.14 : (event log) Max datagram channels
• 80.03.15 : (event log) Card reset failed
• 80.03.16 : (event log) Self-test failure
• 80.03.17 : (event log) Unknown PGP packet
• 80.03.18 : (event log) Duplicate I/O channel
2. Disconnect the RJ45 network cable from the printer.
4. Reconnect the RJ45 cable.
Recommended action for call agents and service technicians
2. Disconnect the RJ45 network cable from the printer.
4. Reconnect the RJ45 cable.
82.73.45 Disk Successfully cleaned
Event log only, disk successfully cleaned.
Recommended action
82.73.46, 82.73.47
A hard disk or compact flash disk cleaning failed.
This error is usually caused by a failure of the disk hardware.
1. Turn the product off, and then on.
2. Use the Format Disk item in the Preboot menu.
Procedure.
3. Reload the firmware.
90.* errors
Errors in the 90.* family are related to the control panel.
Support Process.
1. Turn the printer off by holding down the power button for at least 10 seconds.
2. Check the connectors on the control panel. Reseat them if necessary.
3. Turn the printer on. If the status LED on the formatter is yellow instead of green, the control panel might be defective. Replace the
control panel.
90.15.00
The video interface has been detected.
Communication with the control panel has been detected.
This message is a normal part of booting up and establishing communication with the control panel.
Recommended action
90.15.01
The video interface has NOT been detected.
Communication with the control panel has not been established in the expected time frame. The control panel likely will not display correctly.
Recommended action
2. Turn the printer off by holding down the power button for at least 10 seconds.
3. Ensure that the control panel connectors on control panel are correctly seated.
4. Turn the printer on. If formatter status LED is yellow, the control panel may be defective.
5. Replace the control panel.
For instructions: Removal and replacement: Control panel
98.* errors
Errors in the 98.* family are related to data corruption in the firmware.
2. Download and install the latest firmware.
Support Process.
2. Download and install the most current version of the firmware.
Procedure.
98.00.01 or 98.01.00 Corrupt data in firmware volume
Data corruption has occurred in the firmware volume.
Procedure.
98.00.02 Corrupt data in the solutions volume
Data corruption has occurred in the solutions volume.
Recommended action for call-center agenst and onsite technicians
Procedure.
98.00.03 Corrupt data in the configuration volume
Data corruption has occurred in the configuration volume.
2. Download the firmware again, and then attempt the upgrade again.
Procedure.
98.00.04 Corrupt data in the job data volume
Data corruption has occurred in the job data volume.
Recommended action
3. Rerun the file erase function.
99.* errors
Errors in the 99.* family are related to the firmware upgrade process.
1. Make sure the connection to the network is good, and then try the firmware upgrade again.
2. If the error persists, try using the USB upgrade method.
For more information, go to HP Enterprise - Update the firmware.
Support Process.
1. Make sure the connection to the network is good, and then try the upgrade again.
2. Try using the USB upgrade method.
3. If the error persists, run the Format Disk process from the Preboot menu.
Procedure.
4. If the error persists, replace the hard disk drive.
NOTE:
Do NOT replace the formatter board, it will not resolve the issue.
99.00.01 Upgrade not performed file is corrupt
A remote firmware upgrade (RFU) was not performed.
This is a CRC error in the firmware image (bad image).
Recommended action
1. Download the firmware upgrade file, and then attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Recommended action
The most common cause is an issue with the network environment.
1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.
NOTE:
If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make
sure that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an
indication of a good physical connection.
2. If the error persists, use the USB upgrade method.
99.00.03 Upgrade not performed error writing to disk
This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the
hard disk.
Recommended action
1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, run the Clean Disk process from the Preboot menu.
3. If the error persists, replace the hard disk drive (HDD).
The issue is an I/O timeout when reading the header.
Recommended action
NOTE:
The issue is an I/O timeout when reading image data.
Recommended action
NOTE:
99.00.06 Upgrade not performed error reading upgrade
The issue is an unexpected read error when reading the header number and size.
Recommended action
The issue is an unexpected read error when reading the rest of the header.
Recommended action
The issue is an unexpected read error when reading image data.
Recommended action
99.00.09 Upgrade canceled by user
The RFU was canceled.
Recommended action
1. Resend the remote firmware upgrade (RFU).
The RFU was canceled when reading the header number and size.
Recommended action
The RFU was canceled when reading the rest of the header, after reading the header number and size.
Recommended action
99.00.12 Upgrade not performed the file is invalid
The header number is 1, but the header size does not match version 1 size.
Recommended action
1. Download the remote firmware upgrade (RFU) file again.
Make sure that you download the file for the correct printer model.
2. Resend the RFU.
The header number is 2, but the header size does not match version 2 size.
Recommended action
2. Resend the RFU.
The file is invalid.
Recommended action
2. Resend the RFU.
99.00.2x
There is a compatibility issue with the firmware.
The specific message varies depending on the cause, but the solution for each message is the same.
• 99.00.20 (event log)
The bundle is not for this product.
• 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.
• 99.00.22 (event log)
The bundle header version is not supported by this firmware.
• 99.00.23 (event log)
The package header version is not supported by this firmware.
• 99.00.24 (event log)
The format of the bundle is invalid.
• 99.00.25 (event log)
The format of the package is invalid.
• 99.00.26 (event log)
A CRC32 check did not pass.
• 99.00.27 (event log)
An I/O error occurred while downloading the bundle.
Recommended action
1. 99.00.27 only: Turn the product off, and then on.
2. Download the correct firmware file, and then resend the firmware upgrade.
3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).
99.01.xx
A firmware install error has occurred.
The specific message varies depending on the cause, but the solution for each message is the same.
• 99.01.00
• 99.01.10
• 99.01.20
• 99.01.21
Recommended action
99.02.01
Firmware installation was successful.
Recommended action
99.02.09
Firmware upgrade cancelled by user.
Recommended action
99.09.60 Unsupported disk
This is a Preboot menu error.
The hard disk currently installed is not recognized or supported by the printer.
Recommended action
1. Install the correct hard disk for this printer.
99.09.61 Unsupported disk
The hard disk drive installed is not support in this printer.
The hard disk drive (HDD) is not encrypted and the printer is configured for an encrypted HDD.
Recommended action
NOTE:
Do NOT replace the formatter board, it will not resolve this error.
1. Access the Preboot menu, and then select Lock Disk to lock the disk.
a. Access the Preboot menu
b. Turn the product on.
c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.
d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.
e. Touch the OK button to select a menu item.
99.09.62 Unknown disk
This error indicates that there is an encryption mismatch between the HDD and the formatter.
This typically happens because an HDD was swapped into a device from another device.
Recommended action
NOTE:
1. Use the Preboot menu to unlock the disk.
a. Access the Preboot menu
b. Turn the product on.
c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.
d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.
e. Touch the OK button to select a menu item.
2. If a disk is to be reused in a different product, execute the Erase and Unlock procedure from the Preboot menu, and then reload
the firmware.
a. From the Preboot menu, open the following menus:
• Administration (select 3)
• Manage Disks (select 6)
• Boot Device (select 6)
• Erase / Unlock (select 2)
3. If the previous steps did not resolve the issue, replace the hard disk drive.
99.09.63 Incorrect disk
This error indicates that the expected encrypted HDD is not present.
This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Recommended action
1. Follow the procedure to load firmware on a new hard disk, and then lock the disk to this printer.
99.09.64 Disk malfunction
A fatal hard disk failure has occurred.
Recommended action
1. Replace the hard disk drive (HDD).
99.09.65 Disk data error
Disk data corruption has occurred.
Recommended action
NOTE:
1. Use the Format Disk procedure from the Preboot menu, and then resend the remote firmware upgrade (RFU).
Procedure.
99.09.66 No disk installed
A disk drive is not installed in the printer.
Recommended action
1. Install a compatible hard disk drive (HDD).
2. If a compatible HDD is installed, reseat the disk to make sure that it is connected correctly.
3. If the error persists, replace the HDD.
99.09.67 Disk is not bootable please download firmware
This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean
Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administration menu.
NOTE:
If there is a password assigned to the Administrator, a prompt to enter the printer displays. Enter the password to proceed.
4. Select the Download item, and then download the latest firmware.
The user can now download a new firmware bundle to the printer.
Alpha Error Messages
Accept bad signature
The product is performing a remote firmware upgrade and the code signature is invalid.
Recommended action
1. Download the correct firmware upgrade file for the product, and then reinstall the upgrade.
ADF not detected
The ADF was not detected when the printer initialized.
Recommended action
1. Make sure that the document feeder cables are connected and fully seated.
Authentication required
A user name and password are required.
Recommended action
1. Type the user name and password, or contact the network administrator.
Bad optional tray connection
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
2. Remove and then reinstall the optional tray.
3. Remove the tray and inspect the connectors on the tray and printer for damage. If either of them are broken, have bent pins, or
otherwise appear damaged, replace them.
Printer connector part number: VS1-7514-006CN
Tray accessory connector part number: VS1-7500-006CN
4. Carefully reposition printer base onto the optional tray. HP recommends that two people lift the printer.
5. If the problem continues, replace the connector for the tray.
Part number: VS1-7500-006CN
<binname> full Remove all paper from bin
The specified output bin is full.
Recommended action
1. Empty the bin to continue printing.
Calibration reset pending
A calibration reset occurs when all jobs are processed.
Recommended action
1. To begin the reset sooner, cancel all jobs by pressing the Stop button.
Canceling
The printer is canceling the current job.
Recommended action
Cartridge low
This message appears even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the message persists, replace the toner cartridge.
Cartridge Memory Abnormal
Recommended action
2. Reconnect connector (J74) on the DC controller.
Cartridge out
Recommended action
2. Make sure a genuine HP supply is used.
Checking engine
The printer is conducting an internal test.
Recommended action
Checking paper path
The printer is checking for possible paper jams.
Recommended action
Chosen personality not available To continue touch “OK”
A print job requested a printer language (personality) that is not available for this printer. The job will not print and will be cleared from memory.
Recommended action
1. Print the job by using a print driver for a different printer language, or add the requested language to the printer (if possible). To see a
list of available personalities, print a configuration page.
a. From the Home screen on the printer control panel, go to the following menus: Reports Configuration/Status Pages
b. Select Configuration Page , then select the Print button to print the pages.
Cleaning disk <X> complete Do not power off
A storage device is being sanitized or cleaned.
Recommended action
1. Do not turn off the printer. The printer's functions are unavailable. The printer will automatically restart when finished.
Cleaning
The printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
Recommended action
Clearing activity log
This message is displayed while the activity log is cleared. The printer exits the menus when the log has been cleared.
Recommended action
Clearing event log
This message is displayed while the event log is cleared. The printer exits the menus when the event log has been cleared.
Recommended action
Clearing paper path
The printer is attempting to eject jammed paper.
Recommended action
1. Check the progress at the bottom of the display.
Close lower right door
The 3 x 500-sheet optional paper feeder right door is open.
Recommended action
1. Close the door on the paper feeder.
2. Use the lower-right door switch (SW1) test in the Manual sensor test to verify that the switch is properly functioning. If the switch fails
the test, replace the switch.
Part number: WC2-5637-000CN
3. Check the sensor flag on the lower-right door assembly. If it is damaged, replace the door assembly.
Close lower right upper cover
This message appears even though the right upper cover is closed.
Recommended action
1. Close the right upper cover.
2. Use the right upper cover switch (SW105) test in the Manual sensor test to verify that the switch is properly functioning. If the switch
fails the test, replace the switch.
4. If the problem persists, replace the right upper cover switch (SW105).
Close stapler/stacker multi bin mailbox door
This message appears even though the stapling mailbox door is closed.
Recommended action
1. Reconnect the connector (J465) on the stapling mailbox driver PCA.
Close top cover
This message appears even though the top cover is closed.
Recommended action
1. Use the cartridge door (top cover) switch (SW101) test in the Manual sensor test to verify that the switch is properly functioning. If the
switch fails the test, replace the switch.
3. If the problem persists, replace the cartridge door (top cover) switch (SW101).
Communication lost message appears on the control panel in five different languages
A Communication Lost message appears on the control panel in five different languages.
The communication path from the control panel to the formatter includes the Control Panel, USB cable, interconnect board (ICB), and the
formatter.
Recommended action
1. Power down the printer and re-seat the formatter.
2. Re-seat the USB cable connection at the rear of the control panel (swing the control panel up 90 degrees for better access).
3. Turn the printer off and then back on again.
4. If the message reappears in 20 - 30 seconds perform the following.
a. Check the Heartbeat LED on the formatter (is it flashing?).
b. If the Heartbeat LED is NOT flashing, replace the formatter.
c. If the formatter Heartbeat LED is flashing, then the Communication Lost message could also be caused by:
• Bad USB connection at the ICB
• Bad Control Panel
• Bad ICB
5. If the message persists after replacing the formatter, or formatter is good, the control panel USB cable might not be seated properly at
the ICB connection on top of the engine.
Cooling device
The printer is cooling.
Recommended action
Data received To print last page press “OK”
The printer is waiting for the command to print the last page.
Recommended action
1. Touch the “ OK ” button on the control panel to print the last page of the job.
Data received To print last page press “OK”
The printer is waiting for the command to print the last page.
Recommended action
1. Touch the OK button to print the last page of the job.
Document feeder pick error
31.01.03 (event code)
A document feeder pick error occurred.
Recommended action
1. The document feeder rollers might be dirty or damaged. Clean or replace the rollers.
Part number: L2725-60002
Digital send communication error
A digital send job failed and cannot be delivered.
Recommended action
EIO <X> disk initializing
The specified EIO disk device is initializing.
Recommended action
EIO <X> disk not functional
Event log message 82.01.YY, 82.02.YY.
The specified EIO disk device is initializing. For example, if X = 1, the disk in slot 1 is not functional.
Recommended action
1. Turn the printer off, and then on again.
2. If the message persists, turn the printer off, and then remove and reinstall the disk.
EIO <X> disk spinning up
The EIO disk in slot <X> is spinning up its platter. Jobs that require disk access must wait.
For example, if X = 1, the disk in slot 1 is spinning up.
Recommended action
EIO device failure
The EIO device file system must be initialized before it can be used.
Recommended action
1. Initialize the EIO file system.
EIO device failure To clear touch “OK”
The specified device failed.
Recommended action
1. Touch the OK button to clear the message.
EIO file operation failed
A PJL file system command attempted to perform an illogical operation, such as downloading a file to a directory that does not exist.
Recommended action
EIO file system is full
A PJL file system command attempted to write data to the disk but was unsuccessful due to the disk being full.
Recommended action
EIO is write protected
The device is protected and no new files can be written to it.
Recommended action
EIO not initialized
The EIO disk file system must be initialized before it can be used.
Recommended action
1. Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component.
Event log is empty
No printer events are in the log.
Recommended action
Expected drive missing
The printer cannot find the encrypted hard drive.
Recommended action
1. Install the encrypted hard disk drive.
External device initializing
An external device is initializing.
Recommended action
Fax is disabled — ignoring call
The printer received a call, but the fax feature was not configured with the required settings (country/region, date/time, company name, fax
number, etc.).
Recommended action
1. Use the Administration (FutureSmart 3)/ Settings (FutureSmart 4) menu to configure the required fax settings.
Flatbed cover open or Close Flatbed cover
The platen glass cover is open or the open/closed sensor is not functioning correctly.
Recommended action
1. Close the flatbed cover.
2. If the message persists, perform a sensors diagnostic in the Diagnostics menu on the printer control panel to test the flatbed
open/closed sensor.
3. Clean the sensor as needed.
4. If the message persists and the sensor diagnostic test indicates the flatbed open/closed sensor is faulty, replace the image scanner
assembly.
Fuser Kit low
The printer indicates when a supply is low.
Recommended action
2. After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.
Fuser Kit very low To continue, touch “OK”
The printer indicates when a supply is very low.
After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Recommended action
2. After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.
Gateways failed
There is an incorrect gateways configuration.
Recommended action
1. Use the EIO <X> Jetdirect menu to configure the default gateway.
Genuine HP supply installed
A new genuine HP supply has been installed.
Recommended action
1. Touch the Hide button to remove this message.
HP Secure hard drive disabled
The hard disk drive has been encrypted for another printer.
Recommended action
1. Remove the hard disk drive or use the Embedded Web Server for more information.
Incompatible <Supply>
The indicated supply is not compatible with this printer.
• 10.00.35: (event code) Black toner cartridge
• 10.23.35: (event code) Fuser kit
Recommended action
1. Replace the supply with one that is designed for this printer.
Incompatible supplies
Print cartridges or other supply items are installed that were not designed for this printer. The printer cannot print with these supplies installed.
Event codes are supply specific.
Recommended action
1. Touch the OK button to identify the incompatible supplies.
2. Replace the supplies with those that are designed for this printer.
Initializing scanner Please wait
The printer is waiting for the scanner to initialize.
Recommended action
1. No action necessary. Wait until the Ready message appears on the display.
Initializing...
The printer is starting.
Recommended action
Install fuser unit
10.23.15: (event code) Fuser Kit
The fuser has been removed or installed incorrectly.
Recommended action
1. Remove the output bin or stapling mailbox.
2. Remove the fuser entrance guide.
3. Remove the fuser then reinstall it.
WARNING:
The fuser can be hot while the printer is in use. Turn the printer off, and then wait for the fuser to cool before handling it.
4. If the message remains, replace the fuser.
Replace or reinstall the toner cartridge correctly to continue printing.
Install supplies
More than one supply is missing or is installed incorrectly.
Recommended action
1. Touch the OK button to identify the supplies that need to be replaced.
2. Touch the OK button a second time for more information about the specific supply.
3. Install the supply or make sure it is correctly installed and fully seated.
Internal disk device failure To clear touch “OK”
82.0X.YY (event code)
The internal disk failed.
Recommended action
2. If the message persists, turn off the printer, and then remove and reinstall the hard disk drive (HDD).
3. Turn on the printer.
4. If the message persists, replace the HDD.
Internal disk file operation failed
A PJL system command attempted to perform an illogical operation, such as downloading a file to a nonexistent directory.
Recommended action
Internal disk file system is full
A PJL system command attempted to write data to the internal hard disk drive but was unsuccessful because the hard disk drive is full.
Recommended action
Internal disk is write protected
The internal hard disk drive is write protected and no new files can be written to it.
Recommended action
Internal disk not found
The internal hard disk drive was not found at start up.
Recommended action
Internal disk not functional
82.0X.YY (event code)
The internal hard drive is not functioning properly.
Recommended action
1. Turn off the printer, and then remove and reinstall the hard disk drive (HDD).
2. Turn on the printer.
3. If the message persists, replace the HDD.
Internal disk not initialized
The internal hard disk drive file system must be initialized before it can be used.
Recommended action
1. Initialize the internal hard disk drive file system.
For information on performing various actions on the hard disk drive, go to:
HP LaserJet, OfficeJet, PageWide, ScanJet - HP FutureSmart Firmware Device Hard Disk, SSD, and eMMC Security (white paper)
Internal disk spinning up
The internal hard disk drive device is spinning up its platter. Jobs that require hard disk drive access must wait.
Recommended action
Jam in document feeder
A document feeder jam has occurred.
Recommended action
1. Clear the jam. See the clear jams section in the printer troubleshooting service manual.
Job not stapled due to mixed sizes
This message displays when the job to staple has more than one paper size (paper width).
Recommended action
1. Paper with different widths cannot be stapled. Use the same width paper for the entire print job.
Load Tray <X>: [Type], [Size] To use another tray, press “OK”
This message displays when the indicated tray is selected, but is not loaded, and other paper trays are available for use.
It also displays when the tray is configured for a different paper type or size than the print job requires.
Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.
4. If error persists, use the cassette paper present sensor test in the Tray/bin manual sensor test to verify that the sensor is functioning
correctly.
5. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
6. Reconnect the corresponding connector.
• MP tray: connector (J191) on the MP tray media feed sensor and the connector (J91) on the DC controller.
• Printer cassette: connectors (J22) on the cassette media feed sensor and the connector (J1605) on the DC controller.
• 1 X 500-sheet paper feeder cassette: connector (J32) on the paper feeder cassette media feed sensor and the connector (J1602) on
the paper feeder controller PCA.
• Paper deck cassette 1: connector (J32) on the paper deck cassette 1 media feed sensor and connector (J1602) on the paper deck
controller PCA 1
controller PCA 2.
controller PCA 3.
Loading program <XX> Do not power off
Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number <XX> specifies a
sequence number indicating the current program being loaded.
Recommended action
Manually feed output stack Then touch "OK" to print second side
The printer has printed the first side of a manual duplex job and is waiting for you (or the applicable user) to insert the output stack to print the
second side.
Recommended action
1. Maintaining the same orientation, remove the pages from the output bin.
2. Flip the document printed side up.
3. Load the document in Tray 1.
4. Touch the OK button to print the second side of the job.
Manually feed: <Type><Size>
This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.
Recommended action
1. Load the tray with requested paper.
2. If the paper is already in the tray, press the Help button to exit the message and then press the OK button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.
Moving solenoid To exit press
The solenoid is moving as part of a component test.
Recommended action
2. To exit, press the Stop button
Moving solenoid and motor
The solenoid and a motor are moving as part of a component test.
Recommended action
2. To exit, press the Stop button .
No job to cancel
You have pressed the stop button but the printer is not actively processing any jobs.
Recommended action
NON HP Supply Installed
This message is displayed for about 6 seconds when a new non-HP supply is installed.
Recommended action
1. Use a genuine HP supply for the printer.
2. If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.
Output Bin Full
The message displays when the output bin is full and paper must be removed before printing can continue.
If this message appears even though the output bin is not full.
Recommended action
1. Make sure that the output bin sensor flag is not damaged and can move freely. If the flag is damaged, replace the output bin assembly.
2. Use the output bin full sensor (PS104) test in the Manual sensor test to test the sensor. If it does not respond, replace the output bin full
sensor (PS104).
Paused…
The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until the memory is full.
Recommended action
1. Press the Stop button.
Performing Paper Path Test
A paper path test is being performed.
Recommended action
Please Wait...
The printer is in the process of clearing data.
Recommended action
Printing Configuration...
The printer is printing the Configuration page.
Recommended action
Printing Demo Page
The demo page is being generated. The printer will return to the Ready state when the page is complete.
Recommended action
Printing engine test...
The printer is printing an engine test page.
Recommended action
Printing Event Log...
The printer is printing the Event Log page.
Recommended action
Printing File Directory...
The printer is printing the File Directory pages.
Recommended action
Printing Font List...
The printer is printing the Font List pages.
Recommended action
Printing Help Page...
The printer is printing the Help page.
Recommended action
Printing Menu Map...
The printer is printing the Menu Map pages.
Recommended action
Printing stopped...
Time has expired on the Print/Stop test.
Recommended action
Printing Supplies Status Page...
The printer is printing the Supplies Status page.
Recommended action
Printing Usage Page...
The printer is printing the Usage page.
Recommended action
Processing...
The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message is replaced by a message that
indicates the tray the job is using.
Recommended action
Processing... copy <x> of <y>
The printer is currently processing or printing collated copies. The message indicates that copy number <x> of total copies <y> is currently being
processed.
Recommended action
Processing duplex job Do not grab paper until job completes
Paper temporarily comes into the output bin while printing a duplex job.
Recommended action
Processing job from tray <x>... Do not grab paper until job completes
The printer is actively processing a job from the designated tray.
Recommended action
RAM disk device failure To clear press “OK”
Recommended action
RAM disk file operation failed To clear press “OK”
A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.
Recommended action
RAM disk file system is full To clear press “OK”
The RAM disk is full.
Recommended action
RAM disk is write protected To clear press “OK”
Recommended action
RAM disk not initialized
The RAM disk file system must be initialized before it can be used.
Recommended action
1. Initialize the RAM disk file system.
Ready
The printer is online and ready for data. No status or printer attendance messages are pending at the display.
Recommended action
Ready <IP Address>
The printer is online and ready for data. No status or printer attendance messages are pending at the display. The printer IP address displays.
Recommended action
Reattach output bin
This message displays when the standard output bin is detached at power-up or optional output bin (stapling mailbox) and does not have the
Jetlink cable attached at power-up.
Recommended action
1. Touch the Hide button to remove this message.
Receiving Upgrade
The printer is receiving a firmware upgrade.
Recommended action
1. Do not turn the printer off until it reaches the Ready state.
Remove toner cartridge
The printer is testing the print-cartridge motor.
Recommended action
1. To perform the test, remove the toner cartridge from the printer.
2. To cancel, press the Stop button.
Remove USB accessory
This message displays when an unsupported USB device is inserted into a host USB port on the printer.
Recommended action
1. Remove the unsupported USB device.
Replace <Supply>
This alert displays only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates when a supply level
is at its estimated end of life. The actual life remaining might be different than estimated.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
• 10.00.70 : (event code) Black toner cartridge
10.23.70 (event code) Fuser Kit
Recommended action
1. Replace the specified supply.
2. Or, configure the printer to continue printing using the Manage Supplies menu on the printer control panel.
Replace Supplies
This alert displays only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates when a supply level
is at its estimated end of life. The actual life remaining might be different than estimated.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
• 10.00.70 : (event code) Black toner cartridge
10.23.70 (event code) Fuser Kit
Recommended action
1. Replace the specified supply.
2. Or, configure the printer to continue printing using the Manage Supplies menu on the printer control panel.
Resend external accessory firmware
An external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the job uses the external accessory.
Recommended action
1. Perform a firmware upgrade.
Resend Upgrade
A firmware upgrade did not complete successfully.
Recommended action
1. Upgrade the firmware again.
Restore Factory Settings
The printer is restoring factory settings.
Recommended action
RFU Load Error Send full RFU on <X> Port
The printer displays this message before the firmware is loaded at initialization when an error has occurred during a firmware upgrade.
Recommended action
1. Resend the firmware upgrade.
ROM disk device failed To clear press “OK”
Recommended action
ROM disk file operation failed To clear press “OK”
A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.
Recommended action
ROM disk file system is full To clear press “OK”
The specified device is full.
Recommended action
ROM disk is write protected To clear press “OK”
Recommended action
ROM disk not initialized To clear press “OK”
The ROM disk file system must be initialized before it can be used.
Recommended action
1. Initialize the ROM disk file system.
Rotating Motor
The printer is executing a component test and the component selected is a motor.
Recommended action
1. Press the STOP button when ready to stop this test.
2. To exit, press X .
Sanitizing disk <X> complete Do Not power off
The hard disk is being cleaned.
Recommended action
1. Contact the network administrator.
Size mismatch in Tray <X>
The paper in the listed tray does not match the size specified for that tray.
Recommended action
1. Load the correct paper.
2. Make sure that the paper is positioned correctly.
3. Close the tray, and then make sure that the control panel lists the correct size and type for the specified tray.
4. If necessary, use the control panel menus to reconfigure the size and type settings for the specified tray.
5. If this message appears even though the correct size paper is loaded in the correct paper tray perform the following.
a. Use the Tray size switch test in the Tray/Bin manual sensor test to test the switch. If it does not respond, replace the lifter drive
assembly.
b. Reconnect tray connectors on the media size switch, and then reconnect connector on the DC controller to tray.
c. If the message persists, replace the lifter drive assembly.
Sleep mode on
The printer is in sleep mode. Pressing a control-panel button, receiving a print job, or occurrence of an error condition clears this message.
Recommended action
Staple Cartridge low
The printer indicates when a supply level is low. 20 to 50 staples remain in the cartridge.
Recommended action
1. Replace the staple cartridge.
Part number: C8085-60541
Staple Cartridge very low
The printer staple cartridge is at end of life
Recommended action
1. Replace the staple cartridge.
Part number: C8085-60541
Stapler/Stacker staple jam
13.89.33 (Event code)
Recommended action
1. Clear the jam. See the clear jams section in the service manual.
2. See 13.89.yz jam message troubleshooting for more steps.
Supplies low
Multiple supplies on the printer have reached the low threshold.
Recommended action
1. Replace the supply when print quality is no longer acceptable.
Supply memory warning
The printer cannot read or write to the e-label or the e-label is missing.
Recommended action
The unit has corrupt data
Data corruption has occurred in the firmware volume.
• 98.00.01 : Corrupt data in the firmware volume
• 98.00.02 : Corrupt data in the solutions volume
• 98.00.03 : Corrupt data in the configuration volume
• 98.00.04 : Corrupt data in the job data volume
Recommended action for 98.00.01, 98.00.02, and 98.00.03
For 98.00.01, 98.00.02, and 98.00.03, perform the following steps:
Procedure.
Recommended action for 98.00.04
For 98.00.04, perform the following steps:
2. Run the file erase function.
For the steps to perform this procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.
Too many jobs in queue
This message displays when the user selects a USB file to print, and 100 files are already in the print queue.
Recommended action
1. To select another file, touch the OK button.
Too many pages in job to staple
The job contains more pages than can be stapled.
Recommended action
1. Send the job to the stacker bin or make the job page count smaller.
Tray <X> empty: [Type], [Size]
The specified tray is empty and the current job does not need this tray to print.
• X = 1: Tray 1
• X = 2: Tray 2
• X = 3: Tray 3
• X = 4: Tray 4
• X = 5: Tray 5
Recommended action
1. Refill the tray at a convenient time.
NOTE:
This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is
loaded. Remove the shipping lock, and then load the tray.
Tray <X> lifting
The printer is in the process of lifting paper in the indicated tray.
• X = 2: Tray 2
• X = 3: Tray 3
• X = 4: Tray 4
• X = 5: Tray 5
Recommended action
Tray <X> open
The specified tray is open or not closed completely.
• X = 2: Tray 2
• X = 3: Tray 3
• X = 4: Tray 4
• X = 5: Tray 5
Recommended action
1. Close the tray.
2. If this message displays after the lifter drive assembly was removed or replaced, make sure that the connector of the assembly is
connected correctly and fully seated.
3. If the message persists, use the media size switches (SW102, SW2 , SW3) test in the Tray/Bin manual sensor test to test the switches. If
they do not respond, replace the associated lifter drive assembly.
Tray <X> overfilled
The tray is filled above the stack-height mark.
• X = 2: Tray 2
• X = 3: Tray 3
• X = 4: Tray 4
• X = 5: Tray 5
The overfilled condition is sensed by the stack surface sensor when the tray is first closed. If the stack surface sensor does not move down
(because the tray is too full), the overfilled message will be displayed and the tray will not be available for printing.
Recommended action
1. Open the tray and remove paper until the tray filled indicators can be seen.
2. Close the tray.
3. If the issue persists after removing paper from the tray, perform the following steps.
a. Perform a tray bin sensor test for the paper stack sensor of the tray in question.
(Example) Perform a manual sensor test for SR24 Tray 2 paper surface sensor.
This test requires the activation of the tray closed lever which releases the sensor arms for the paper surface sensors.
b. Verify that all connections from the DC controller to the paper pickup assembly and lifting drive assembly are fully seated and
connected. A loose or missing connection can cause this error.
c. If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is
correctly connected and fully seated.
d. If the message persists, replace the paper pickup assembly.
Tray <X> [type] [size]
The paper in the specified tray is detected as the specified size and type.
The custom switch was not changed.
Recommended action
1. If the paper is a custom size or type, change the custom-size switch on the tray as necessary.
Type mismatch Tray <x>
The specified tray contains a paper type that does not match the configured type.
Recommended action
The specified tray will not be used until this condition is addressed. Printing can continue from other trays.
1. Load the correct paper in the specified tray.
2. On the printer control panel, make sure the paper type loaded in the tray matches the specified setting for the tray.
Unsupported drive installed To continue, touch “OK”
A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer.
Recommended action
2. Remove the hard drive.
Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”
The printer has one or more HP genuine supplies, designed for a different printer, in use.
• 10.00.41 (event code): Black toner cartridge
Recommended action
1. Install the correct supplies for this printer. See the parts chapter in the service manual for supply part numbers.
Unsupported tray configuration
The printer has too many optional trays installed.
Recommended action
1. Turn the printer off, remove the unsupported trays, and then turn the printer on.
Unsupported USB accessory detected Remove USB accessory
A non-supported USB accessory has been installed.
Recommended action
1. Turn the printer off, remove the USB accessory, and then turn the printer on.
Upgrade Error
There was a scanner control board (SCB) upgrade error.
Recommended action
2. Resend the upgrade.
3. If the message persists, replace the scanner control board (SCB).
USB accessory not functional
A parameter in the USB accessory is not correctly functioning.
Recommended action
2. Remove the USB accessory.
3. Insert a replacement USB accessory.
USB hubs are not fully supported Some operations may not work properly
Some USB hubs require more power than the printer has available.
Recommended action
1. Remove the USB hub.
USB is write protected To clear press “OK”
Recommended action
USB needs too much power Remove USB and then turn off and on
A USB accessory is drawing too much electrical current. Printing cannot continue.
Recommended action
1. Turn the printer off, remove the USB accessory, and then turn the printer on.
2. Use a USB accessory that uses less power or that contains its own power supply.
USB not initialized
The USB device file system must be initialized before it can be used.
Recommended action
1. Enable the USB port using the following steps:
• FutureSmart 3:
• From the Home screen on the printer control panel, open the following menus:
• Administration
• General Settings
• Select Enable Device USB .

• Select Enabled , and then select Save .
• Touch the Back button to return to the General Settings menu.
• FutureSmart 4:
• From the Home screen on the printer control panel, select Settings .
• Select Copy/Print .
• Select Enable Device USB , and then select Enabled .
• Touch the Back button to return to the Settings menu.
USB storage accessory removed Clearing any associated data
This message displays for about 6 seconds after a USB device is removed.
Recommended action
1. Touch the OK button to remove this message.
USB storage device failure To clear press “OK”
Recommended action
USB storage file operation failed To clear press “OK”
A PJL file system command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.
Recommended action
USB storage file system is full To clear press “OK”
The file system on the installed USB device is full.
Recommended action
Used supply installed To continue, touch “OK” OR Used supply in use
The toner cartridge or supply has been previously used.
Recommended action
1. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Verifying, Please Wait
This message displays when the printer is retrieving a print job from device memory, but can cause the printer control panel to lock up.
The user enter the Retrieve from Device Memory menu to print a job. After selecting the desired print jobs, Verifying, Please
Wait displays on the control panel. The status bar will move for a moment, and then lock up. Typically, if the user waits a few minutes, the error
will clear and the job will print.
In rare cases, the message will lock up permanently and force the user to power cycle the printer.
The event log might show the following errors as a result of power cycling the printer during lockup:
• 48.05.05
• 98.03.11
Recommended action
1. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
2. Turn the printer off and then on again.
3. Make sure the firmware is the latest revision.
Waiting for tray <x> to lift
The specified tray is in the process of lifting paper to the top of the tray (so it can correctly feed).
Recommended action
Windows Login Required to Use this Feature
Windows login required.
Recommended action
1. Enter your windows login.
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HP LaserJet Enterprise MFP M630 - Control Panel Messages Document

10.wx.yz error messages

11.wx.yz error messages

13.wx.yz Error Messages

20.00.00, 21.00.00 Error Messages

30.wx.yz Error Messages

31.wx.yz Error Messages

32.wx.yz Error Messages

33.wx.yz Error Messages

40.wx.yz Error Messages

41.wx.yz Error Messages

42.wx.yz Error Messages

44.wx.yz Error Messages

46.wx.yz Error Messages

47.wx.yz Error Messages

48.wx.yz Error Messages

49.wx.yz Error Messages

50.wx.yz Error Messages

51.wx.yz, 52.wx.yz Error Messages

54.wx.yz Error Messages

55.wx.yz, 56.wx.yz Error Messages

57.wx.yz Error Messages

58.wx.yz Error Messages

59.wx.yz Error Messages

60.00.0Y, 62.00.00 Error Messages

65.w0.Az Error Messages

66.wx.yz Error Messages

70.wx.yz Error Messages

80.wx.yz, 81.wx.yz, 82.wx.yz Error Messages

90.wx.yz error messages

98.wx.yz Error Messages

99.wx.yz Error Messages

Alpha Error Messages

Control-panel message types

Printer service information

Service mode PIN number:

10.wx.yz error messages

10.wx.yz error messages

Order replacement supplies and install them as necessary. To order parts, go to .

Use the following list to identify the supply item affected:

Not all printers have all of these supplies.

• 10.00.XX = Black toner cartridge

• 10.01.XX = Cyan toner cartridge

• 10.02.XX = Magenta toner cartridge

• 10.03.XX = Yellow toner cartridge

• 10.10.XX = Transfer roller

• 10.22.XX = Transfer Belt

• 10.23.XX = Fuser kit

• 10.31.XX = Toner collection unit

• 10.39.XX = Document feeder kit

• 10.99.XX = One or more supply items have been installed

1. For toner cartridges:

a. Remove and reinstall the cartridge.

2. For the transfer kit:

a. Remove and then reinstall the transfer unit.

3. For the fuser kit:

a. Remove and then reinstall the fuser.

4. For the toner collection unit:

a. Remove the toner collection unit and reinstall it.

5. For the document feeder kit: