A

Comprehensive Project Report

On
“EMPLOYEE SATISFACTION ON MULTI SPECIALTY HOSPITAL”

Submitted to

Institute code – 736

Institute name – N.R. vekariya institute of

management

Under the guide – “Dr. S.A.Munshi”

In partial Fulfilment of the Requirement of the award of the degree of

Master of Business Administration (MBA) Offered by Gujarat
Technological University Ahmedabad.

Prepared by

Dudhat Nirali 187360592019

Kadecha Khusbu 187360592023

MBA (Semester - IV)

Month & Year

April 2020

DECLARATION

1
I hereby declare that the COMPREHENSIVE Project Report titled “EMPLOYEE
SATISFACTION ON MULTISPECIALTY HOSPITAL” in (Name of the Company /
Organization) is a result of my/our own work and my/our indebtedness to other work
publications, references, if any, has/have been duly acknowledged. If I/we am/are found
guilty of copying from any other report or published information and showing as my/our
original work, or extending plagiarism limit, I/we understand that I/we shall be liable and
punishable by the university, which may include Fail in examination or any other punishment
that university may decide.

Enrollment No. Name Signature

187360592019 Dudhat Nirali
187360592023 Kadecha Khusbu

Place:-
Date:-

COLLEGE CERTIFICATE

2
 J.J.C.E. Trust Sanchalit

N.R.VEKARIYA INSTITUTE OF BUSINESS MANAGEMENT STUDIES

Bilkha road, junagadh -362001
This is to certify that this Comprehensive Project report titled Ratio and
“COMPREHENSIVE PROJECT REPORT ON“EMPLOYEE SATISFACTION ON
MULTI SPECIALTY HOSPITAL” is the bonafide work of Dudhat Nirali Enrollment no is
187360592019 & Kadecha Khusbu Enrollment no.is 187360502023 who have carried other
project under my supervision. I also certify further, that to the best of my knowledge the work
report herein does not from part of any other project report or dissertation on the basis of
which degree or award was conferred on an earlier occasion on this or any other candidate. I
have also checked the plagiarism extent of this report which is ......% and it is below the
prescribed limit of 30% the separate plagiarism.

Rating of project report (A / B / C/ D /E):-........

Signature of the faculty guides

Signature of the principal / Director

PREFACE

3
This is to certify that CP has been introduced under the degree of Master of business
administration (MBA) course. So, the theoretical knowledge is not enough you must have
some additional knowledge in both theoretical knowledge in both theoretical as well as
practical portion, as we are aware about that only theoretical or bookies knowledge cannot
help to understand reality or practicality of the business field. So, one must has to understand
with the practical knowledge which helps allot to understand business. Then it will be
definitely help for us to increase our knowledge regarding to practical field both as a link
between theory and actual industrial practices as well as an opportunity for hands on
experience in corporate environment. I know that training is for development and
enhancement of the knowledge in this particular field. It can never be possible in today’s
competitive era only with theoretical knowledge of admission and management of business is
very important. Hence practical study has great important for M.B.A. students.

Hence, I have selected Multispecialty Hospital of being aware about practical knowledge.
So, really it was a great experience to prepare this report.

INDEX

4
Sr. No. Particular Page No.

5
(1) PART :- 1 7-14

About the study

Growth of Multispecialty Hospital
Growth of Multispecialty Hospital Culture
Concept of Multispecialty Hospital
(2) PART :- 2 16-21

Introduction of study

Literature review
Problem statement
Important of study
Objectives of the study

PART :- 3 23-30
(3) Research methodology

Research design
Sources of data
Data collection method
Data collection instrument
Table of research
Sampling method
Sample size

PART :- 4 32-48
(4) Data analysis and interpretation
Hypothesis

PART :- 5 50-56
(5) Findings

(6) Limitation of study

(7) Suggestions/conclusion

(8) Annexure & bibliography

6
 PART-1

GENERAL
INFORMATION

ABOUT THE MUTISPECIALTY HOSPITAL

7
 What is Hospital?
“The hospital is an integral part of a social and medical
organization, the function of which is to provide for the population complete healthcare, both
curative and preventive, and whose outpatient services reach out to the family in its home
environment; the hospital is also a Centre for the training of health workers and for bio-social
research”.

There are many types of hospital which is below:-

General
Hospital

Special Governmental
Hospital
Various Hospital hospital

Semi
Govt.
Hospital

(1) General Hospital

8
General hospital are meant to provide wide-range of various types of healthcare, but with
limited capacity. They care for patient with various-disease conditions for both sexes to all
ages, medical, surgical, obstetrics, eye and ear etc. Usually, general hospitals are devoid of
super-specialist medical care.

(2) Special Hospital

They limit their service to a particular condition, orthopedics, geriatrics, oncology etc…

(3) Governmental Hospital

They are owned, administered and controlled by the government. They provide free care for
patients. The governmental hospitals are owned by;
 The Ministry of Health
 The University
A public or Governmental hospital is a hospital which is owned by a government and
receives government funding. In some countries, this type of hospital provides medical care
free of charge, the cost of which is covered by government reimbursement.

(4) Semi Government Hospital

Hospitals run both by government and private entity.
Eg. Cantt Board Hospital

About the Multispecialty Hospital:-

9
Well multi means many. It means that they offer more than two special treatments in their
hospitals. They have high quality doctors. In many countries, “Multi specialty hospitals”
exist. Thereafter, other smaller hospitals and institutions followed suit.
Multi-specialty hospitals have a special features for the patients than other hospitals. These
hospitals are founded by private business tycoons and are mostly used by the richer section of
the society.
A Multi-specialty clinic is one in which doctors share facilities, administration, income and
expenses, support staff and equipment. Doctors can specialize in related medical practices or
provide a wide range of specialties.
Some of the best hospitals in India providing high-quality medical assistance with the help of
state-of-the-art facilities and technologies. It offers unmatched healthcare services for all
specialties - cardiac surgery, dermatology, emergency medicine, gastroenterology, heart
transplant, neurology, ophthalmology, psychiatry and a host of other medical issues.

Multispecialty and super specialty hospitals equipped with all modern facilities and amenities
such as blood bank, pharmacy, diagnostics, lab and more. All the hospitals accept various
modes of payment and have facilities for cashless insurance.

Considered one of the top hospitals in India for Cardiac Care, our hospitals also have 24x7
ambulance services to expedite emergency treatment for issues such as heart attack, stroke or
accidents. It provides unmatched medical care that matches global standards.

All our hospitals are up-to-date with the latest innovations in each specialty.

Multispecialty hospital is the one hospital which has it all as they are the all-rounder for
hospitals which gives you many services from general surgery, Appendix, Hernia, problem
related to teeth and much more they are the one stop for all problem you have to get solved.

Multi- Specialty Hospital is the hospital which has all the different branches of Medicine and
surgery under one roof.

10
 GROWTH OF MUTISPECIALTY HOSPITAL

 Multispecialty hospital has brought down its debt significantly with the help of
operational improvement at its new facilities the firm, which went public this year, is
betting on its new hospitals that are expected to come up across three Indian cities.
Founded by cardiologist Dr. Devi Shetty, the firm plans to open four hospitals in the
next three years and ramp up its occupancy rate from 54% at present.

 Indian healthcare sector stood as the 4th largest employer in FY17, with a total
319,780 employed people. By 2020, it is expected for the segment to generate around
40 million jobs and by 2022, the healthcare market is expected to increase threefold
i.e. US$ 133.44 billion.

 The segment in which India is experiencing great growth and future is the R&D
department because in India the cost of clinic research is relatively low than the
international market.

 The other segments such as EHR, better diagnostic facilities and medical imaging are
also expecting great future and growth due to adoption of new technology and
awareness of the same.

 The online data recording portals are decreasing the paperwork for the hospitals and
nursing homes, from data storing to monitoring of the patients, everything is easily
managed with the use of digital applications and devices.

 These segments are growing huge because of government’s initiative of spending

capital for uplifting the country’s medical profile along with the rising income of the
people and their greater awareness of personal and family hygiene. The medical
imaging is experiencing the fastest growth comparing to all the healthcare segments in
India.

 The hard and soft hospital segments are having considerable development such

as the diagnostics technology and tools, pharmaceutical, R&D, medical imaging,
EHR, telemedicine, medical insurance, etc…

11
 The other notable trends in the hospital infrastructure are luxury facilities being
offered by the hospitals (pick and drop service through helicopters), mobile based
technology delivery, health and medical insurance etc.

 The medical tourism in India is playing a key role for the hospital infrastructure
and development.
 It is undoubtedly one of the new growth factors for the India’s growth sector because
treatment and surgeries at Indian hospitals cost 20% of the total treatment cost in
other countries like USA and UK.

 With the impressive growth factors, it is expected for Indian hospital

infrastructure market to reach 200 billion  because of the rising health
awareness and rising incomes of the Indian citizens.

GROWTH OF MUTISPECIALTY HOSPITAL CULTURE

12
 Currently, there has been a lot of new developments and progress in the Indian
hospital infrastructure. In India, government plays an important role in the progress
and development of successful hospital architecture.

 Apart from the great disparity in the availability of the percentage of population and
doctors, the Indian hospital infrastructure and healthcare facilities have made
sustainable progress in the last many years. On an average, there are around 1, 96,312
hospitals operating in the country.

 The public or government hospitals in India are taking care of the secondary and
tertiary care facilities being a provider whereas the private hospitals run a majority of
the secondary, tertiary and quaternary care facilities.

 The Indian healthcare industry is huge and is now one of the largest sectors in terms
of employment and revenue.

 Indian healthcare facilities have been improved for many years. Either it is a rural or
urban hospital, since the last few years, there has been a huge development in the
hospital infrastructure and facilities. Because of major healthcare and hospital
infrastructure developments, a common Indian citizen has access to all the major
healthcare services including ICU on wheels.

 If we compare the public medical healthcare organizations of India from 2000 to

2014, the government has shown 370% of healthcare expenditure increase. The recent
developments in the Indian healthcare infrastructure have helped with increased
demand due to the rising income level of the citizens.

 It has also created attractive opportunities for the doctors as well as the patients by
developing India as a global medical hub.

13
 Moreover, with an aim to support the private segments with reduced and flexible tax
policy, the Indian healthcare segment has resulted in affordability of the services and
treatments. The cons are the competitive rivalry i.e. low bargaining power of
customers and high bargaining power of suppliers along with the incorrect utilization
of the resources and skills. Also, there are fewer numbers of doctors, nurses and
hospital beds against the number of patients.

 Though the Indian government has increased the healthcare expenditure from the last
few years, it is still ranked the lowest as per the BRICS countries evaluation and this
is the biggest challenge being faced by the country for offering better hospital
infrastructure and services to the citizens. Supply of the healthcare is the biggest
challenge.

 The different segments are taking place for helping the Indian hospital infrastructure
to improve on the grounds of quality and facilities such as the adaption of new
technologies, awareness of the lifestyle diseases, supporting private hospitals via
reduction of taxes, telemedicine and digital technology concepts for improving
medical services, e-hospital project approvals, etc.
 The long-term outlook for the hospital sector is stable with annual revenues
likely to grow at 12-14 per cent over the next five years on rising demand and
medical tourism rating agency said today.

14
PHOTO GALLERY

15
PART-2

INTRODUCTION

OF

STUDY

16
 LITERATURE REVIEW

(1) Title :- Employee satisfaction level – A study on Multispecialty

Hospital

 Authors: - Chatterjee, Subhasis,

Priya, Smiti.
 Key words: - Employee satisfaction, Employee relationship, Pay and benefit and
working environment, Perception.
 Issue date: - Dec 2016
 Website Address: - http://localhost:80/xmlui/handle/123456789/75
 ISSN: - 2348-9480
Abstract:-
Employee satisfaction is one of the critical criteria to improve the efficiency of any
organizations. Here the researchers have picked the multispecialty hospital as a Centre to
conduct the research. Researchers have taken an attempt to understand the level of
satisfaction of the employee of selected multispecialty hospital. The entire shape has been
given in this research article with the assistance of primary source followed by required
analysis.

(2) Sedighe Charkhabi (2014)

In their paper the full Mediator role of employee satisfaction in relationship between job
features and health outcomes in hospital nurses; A New conceptual model discussed about
the effect of job features in the mental and physical health considering to mediating role of
job satisfaction.

17
 (3) Dr. O.T.V. Latasri, (September 2013)

In their research paper concluded that employee satisfaction strongly influences the
productive Efficiency of a hospital and increases effectiveness by making the employees
more participative with the immediate superiors and providing the training programs. Ismail,
Prof. (Dr). Velnampy, 2013 in their paper Determinants of employee satisfaction (ES) in
public health service organization (PHSO) in eastern province of Sri Lanka: A Pilot study
tried to find determines factors affecting employee satisfaction in PHSOs. Environmental,
psychological and structural factors have been identified as determinants of employee
satisfaction in public health service organizations.

(4) Ms. Puja Agarwal (Sep-Oct. 2012)

Identification of Variables affecting employee satisfaction and their impact on the

organization’ discussed about various variableswhich are responsible for employee
satisfactionPanagiotis Trivellas, Panagiotis Reklitis, Charalambos Platis (2013) in their
paper The Effect of Job Related Stress on Employees’ satisfaction. A Survey in Health
Care tried to discuss the effect of job stress on job satisfaction. Hong Lu, Alison E. While,
K. Louise Barriball (2005) in their research paper ‘A model of job satisfaction of
nurses: a reflection of nurses’ working lives in Mainland Chinaanalyses the growing
literature relating to employee satisfaction among nurses. Charlotte Petersen 2005, told
that employee Satisfaction of Hospital Nursing Staff discussed about the extrinsic
factors negatively affect the job satisfaction which makes high

(5) K. Louise Barriball, (2007)

In their paper was to explore the impact of employee satisfaction components on intent to
leave and turnover for hospital-based nurses in order to identify the most influential factors.
Findings. The findings suggest that stress and leadership issues continue to exert
influence on dissatisfaction and turnover for nurses.

18
 (6) P. Koskinen, 1995

Investigated that work motivation and employee satisfaction at hospital wards with high and
low levels of job enrichment. To examine the factors that influences the work satisfaction
of a national sample of registered nurses in metropolitan statistical areas (MSAs).
Work-related factors were significantly related to RNs’ work satisfaction. Karina Nielsen a,
Joanna Yarker b, Raymond Randall c, Fehmidah Munir MAY (2009) examined two
possible psychological mechanisms that link transformational leadership behaviors to
employee employee satisfaction and well-being.

(7) Mohammad Sayed. A., & Akhtar N. 5 (2014)

This studied the effects of perceived work life balance and employee satisfaction on
organizational commitment among healthcare employees. It was predicted that perceived
work life balance fosters job satisfaction which leads to the organizational commitment
among employees in the long run. Results showed that respondents have moderate level of
perceived work life balance, job satisfaction and organizational commitment. Author
concludes that work life balance and job satisfaction are important for developing and
enhancing organizational commitment among healthcare workers.

(8) Elarabi.H. M., & Johari F. 7 (2013)

This studied the factors that affect employee satisfaction and job performance and the
relationship between job satisfaction and job performance. Study identified four factors: work
comfort, Work treatment, salary, incentives and evaluated their impact on employee
satisfaction of the medical staff working in government hospitals in Libya. Employees and
medical staff were not satisfied with all the factors affecting job satisfaction which lead to
low employee performance in the hospital. The study concluded that the performance of
medical staff and medical service quality in hospitals could be enhanced when employees are

19
satisfied and are well treated by their managers in addition to good salaries and effective
incentive system.

PROBLEM STATEMENT

 Problem statement

Problem statement is a brief description about a particular research study. The said statement
indicates the brief overview of the study. In this context of study the main problem statement
is:-

Employee satisfaction on Multispecialty Hospital

20
 IMPORTANCE OF THE STUDY

In our report analysis and determining needs of multispecialty hospital culture. And also
know about the satisfaction level of the employee towards the multispecialty hospital.

 This topic is not fully complete here we tried our best to complete the research
work any one can use this report as a preference.

 No one can understand full employee behavior so exact situation is happen in

the multispecialty hospital.

 This study gives us a practical knowledge about the topic.

 By this study we can understand the level of employee satisfaction and also
factors which are affect to the employee satisfaction towards the
multispecialty hospital in practice.

 The study will also help for the future strategy.

 This study also helpful to complete my MBA study.

21
 OBJECTIVE OF THE STUDY

 Primary objectives :-

 The primary objective of the study is employee satisfaction on multispecialty hospital.

 To analysis and determining the benefit of the multispecialty hospital in junagadh
city.

 Secondary objectives:-

 To access the general attitude of the employees towards the hospitals.

 To understand the problems of the employees in the working condition.
 To know the how working opinion about work place, pay and benefits.
 To study and analysis the various factors affecting of the employee satisfaction.
 To know the behavior of the candidates while filling the questionnaire.
 To measures the level of employee satisfaction.
 To complete my MBA report & study.

22
PART-3
RESEARCH

METHODOLOGY

23
 RESEARCH METHODOLOGY

WHAT IS RESEARCH?

Research is the pursuit of the truth wills the help of the study observation, Experiment,
comparison.

Research means defining and redefining the problems, Formulating the hypothesis or
suggestion the solution, and also collecting, organizing and evaluating the data.

RESEARCH METHODOLOGY

Research methodology is the specific procedure and techniques used to identify, process,
select and analyse the information of the topic. In the research papers, the methodology
sections allows the readers to critically evaluate a study overall validity and reliability.
Research methodology is describes the research procedure. It concern with following series.

24
 (1) RESEARCH DESIGN

Research design is the one type of the framework of the research topic. A design identifies
Problems and solutions. In a research design there are series of prior decisions that together
provide a (1) Research Design master
plan for

(2) Types of Research

(3) Collections of the data

(4) Sampling Techniques

(5) Sample Size

completing a research project. Research design is prove to be a bridge between what has been
established and what is to done in conduct of the studies.

25
Research design can be grouped in three categories.

Exploratory
research
design

Three
categories of
research
design
Descriptive
research Causal
design research
design

 Descriptive research design:-

The descriptive study is undertaken when the researcher’s wants to know the features of
certain based wise like users area.
 It provides the relevant data.

 It is applicable in many areas.

 It is designed for investigator together information about present existing condition.

In this research we have used Descriptive research design.

 Exploratory research design:-

Exploratory research is the research conducted for problems that has not been studies more
clearly, intended to established priorities, develop operational definitions and improve the
final research design. Exploratory research helps determine the best research design data
collection method and selection subject.

26
  Causal research design:-

Causal research also called explanatory research is the investigation of cause-and-effect

relationship. To determine causality, it is important to observe variation in the variable
assumed to cause the change in the other variable, and then measures the changes in the other
variable.

(2) TYPES OF RESEARCH

27
 Qualitative
research

Quantitative
research

Quantitative Research Method

Quantitative Research is most of used to quantify the problem by way of generating

numerical data of data that can be transformed into usable statistics. It is used to quantify
attitudes, behavior, opinions, and other defined the variables and generalizes result from large
sample population. Quantitative methods are much more structured than qualitative method.

Qualitative Research Method

Qualitative Research Method is used to gain an understanding reasons, opinion and

motivations. It proved insight into the problem of helps to develop ideas or hypothesis for
potential qualitative research. Qualitative Research is also used to uncover trends in though
and opinions, and dive deeper into the problem. This research is used the unstructured or
semi-structured techniques.
“Multispecialty hospital” for their employee satisfaction follows the Qualitative
research Method.

(3) COLLECTION OF DATA

The data collection starts when research problems have been defined property. There are mainly 2
types of data.

28
 Primary Secondary
Data Data

Primary Data:-

Primary data are those data, which collected for the first time and this happen to be the
original in character.
Particularly in case of big inquiries, primary data are collected either
through experience of survey. I have collected data from the questionnaire method. The main
purpose of the questionnaire is to read and understand the questionnaire and write-down
reply. The questionnaire is considered as the heart of survey option but it can be only used
when the respondent is well educated and knowledgeable. In our survey the tools for the data
collection was the questionnaire.

Secondary Data :-

Secondary data means those data which have already been collected and used by someone
else and which have already been passed through the statistical process.

29
The researcher has also collected the secondary data by means of the documentary sources
such
as:
A. Company records

B. Website

C. Magazine

D. Journals

For this research work I have used questionnaire method. In this method questionnaire is send
to the person concerned with a request to the person to answer the question and return the
questionnaire. This method is widely used in various economic and business surveys.

 Data collection techniques:-

30
Quality of data depends on method and techniques used for data collection. Therefore, a
researcher should be select appropriate data collection techniques or method. Selection of any
data collection techniques depends on various factor such as objectives of study, type of the
problem, types of information needed, times, costs, sources of data etc. There are four
techniques for collecting primary data like:-

Survey method

Observation method

Experimental method

Panel method

From the above method techniques, survey method is used in my study.

Survey means a systematic gathering of data from respondent through questionnaires.

Therefore it is also known as questionnaire method. It is the most popular and widely used
method. It is also serves as the most common type of quantitative research. Generally, the
techniques used in survey contains, interview, schedule and questionnaire.

 Population of study:-

The accessible population is the population in research to which the research to which the
researches can apply their conclusion. The population is a subset of the target population and

31
is known as the study population. It is from the accessible population that researches draw
their samples.

 Sample unit:-

A sample unit is a portion of population which is examining with a view to estimating

features of the population. The sample unit is the basic unit containing the elements of the
population to be sampled.

Table of research

Source of data Primary data ( questionnaire )

Sample size 50

Population Junagadh area

Sample method Simple random sampling

Research design Descriptive

Sample area Junagadh district

32
 PART-4
DATA

ANALYSIS

AND

INTERPRETATION

DATA ANALYSIS AND INTERPRETATION

33
 1) Are you aware about the concept of Multispecialty hospital?
Yes 43
No 7

Aware

14%
yes
No

86%

INTERPRETATION

Above the chart we can say that the 86% employees are aware about the concept of
multispecialty hospital and remaining the 12% employees are not aware about the concept of
multispecialty hospital.

2) Are you satisfied with communication level with superior?

Yes 41

34
 No 9

Communication level

18%
Yes
No

82%

INTERPRETATION
Here, we can interpret that the 82% employees are satisfy with the communication level with
the supervisors and remaining the 18% are not satisfy with the communication with the
supervisor. Because of employee are not able to good communicate with their supervisor.

3) How much are you satisfied with job security in Multispecialty hospital?
Satisfied 35

35
 Dissatisfied 4

Highly Satisfied 2

Highly dissatisfied 9

Job security
35

4
2

satisfied Dissatisfied Highly satisfied Highly dissatisfied

INTERPRETATION

Above the chart we can interpret that 70% employees are satisfied with job security in
multispecialty hospital, than 8% employees are dissatisfied, 4% employees are highly
satisfied because of they are secure of their job than remaining the 18% employees are highly
dissatisfied because of the 9 employees are not secure of their job.

4) Are you understand the vision and mission of the multispecialty hospital?

36
 Yes 30

No 20

Vision and Mission

40%

60%

Yes No

INTERPRETATION
Here, we can say that the 60% employees are understand the vision and mission of the
hospital and remaining the 40% employees are not understand the vision and mission of the
hospital. Because of the 20 employees are not interested to know about the vision and
mission of the multispecialty hospital.

5) Are you happy with working condition at multispecialty hospital?

37
 Yes 41
No 9

Working condition

18%

Yes No

82%

INTERPRETATION

We can interpret that 84% employees are very happy with working condition at hospital and
remaining the 16% employees are not happy with the working condition at hospital because
of the 8 employees are not able to do good work in hospital.

6) Are you satisfied with opportunity to utilize skills, talents, and opportunities to
learn in multispecialty hospital?

38
 Satisfied 36

Dissatisfied 3

Highly Satisfied 2

Highly dissatisfied 9

Oppor tuniti es
40

35

30

25

20

15

10

0
satisfied Dissatisfied Highly satisfied Highly Dissatisfied

INTERPRETATION
Here, above the chart we can say that the 36 employees are satisfied with opportunity to
utilize skills, talents and opportunity to learn in multispecialty hospital, the number of 6
employees are not satisfied with opportunity to utilize skills, talents and opportunity to learn
in multispecialty hospital, and remaining the number of 4 employees are highly satisfied and
remaining the number of 18 employees are highly dissatisfied with opportunity to utilize
skills, talents and opportunity to learn in multispecialty hospital.

7) Are you satisfied with the career opportunity for advancement within the multispecialty
hospital?

39
 Satisfied 39

Dissatisfied 8
Highly Satisfied 1
Highly dissatisfied 2

39

2
1
satisfied Dissatisfied Highly satisfied Highly Dissatisfied

INTERPRETATION
Here, we can interpret that the 78% of employees are very satisfied with the career
opportunities for advancement within the hospital and 16% of employees are not satisfied
with the career opportunities within the multispecialty hospital. And remaining the 2 % of
employees are highly satisfied because of them having an extra knowledge about the
multispecialty hospital.

8) Do you like the physical environment of the multispecialty hospital?

40
 Yes 47

No 3

Physical environment

6%

Yes
No

94%

INTERPRETATION
Here, 94% of the employees are like the physical environment of the multispecialty hospital
and remaining the 6% of employees are not happy with the physical environment of the
hospital.

9) Are you satisfied with incentives provided by the Hospital?

41
 Satisfied 30

Dissatisfied 9

Highly Satisfied 2

Highly dissatisfied 9

Incentives

30

25

20

15

10

0
satisfied Dissatisfied Highly satisfied Highly
dissatisfied

INTERPRETATION
Above the chart we can interpret that 60% of the employees are satisfied with incentives
provided by the hospital, than 18% of employees are not satisfied with the incentives
provided by the hospital, remaining the 4% of employees are highly satisfied with the
incentives provided by the hospital because of they able to do good work in the hospital.

10) Your salary is fair as per your responsibility?

42
 Yes 46

No 4

Salary

8%

Yes No

92%

INTERPRETATION
Here,

92% of employees are given the positive response that they salary is fair as per their
responsibility.

8% of employees are given the negative response that they salary is not fair as per their
responsibility.

11) Do you feel that good work is consider for promotion?

43
 Yes 29

No 21

42%
Yes
58% No

INTERPRETATION
Above the chart we can interpret that the 58% of employees are feel that good work is
consider for promotion. Remaining the 42% of employees are not feel that the work is
consider for promotion.

12) Are you satisfied with training provided by the multispecialty hospital?

44
 Satisfied 30

Dissatisfied 9

Highly Satisfied 2

Highly dissatisfied 9

Training
30

9 9

Category 1 Category 2 Category 3 Category 4

INTERPRETATION

Here, above the chart we can say that the 60% of employees are very satisfied with the
training provided by the multispecialty hospital, 18% are not satisfied, than 2% of employees
are highly satisfied with the training provided by the multispecialty hospital, and then
remaining the 18% of employees are highly dissatisfied with the training provided by the
hospital because of they not feel good in multispecialty hospital.

13) Are you feel proud to work for multispecialty hospital?

45
 Yes 45
No 5

10%

Yes
No

90%

INTERPRETATION
Above the chart 90% of employees are proud to work for multispecialty hospital and
remaining the 11% of employees are not proud to work for the multispecialty hospital.

14) What is your opinion about satisfaction with their work?

46
 Agree 40

Disagree 5

Strongly agree 2

Strongly disagree 3

Satisfaction

40

5 3
2
Agree Dissagree Strongly agree Strongly disagree

INTERPRETATION
We can interpret that the 80% of employees are satisfied with their work in hospital, and 10%
of employees are not satisfied with their work, remaining the 4% employees are highly
satisfied with their work in hospital. And 6% of employees are highly dissatisfied with their
work in hospital because of they not good feel to work in the hospital.

HYPOTHESIS

47
Hypothesis is simply a quantitative statement about a population. It refers the process of
selecting and using a sample statistics to draw an interface about a population based on a
subset of it. Mainly there are two type of hypothesis.

H y p o t h e s is
Null hypothesis

Alternative
hypothesis

(1) NULL HYPOTHESIS – A statistical hypothesis which is started for the purpose of
possible acceptance is called Null Hypothesis. It can be expressed as Ho.

(2) ALTERNATIVE HYPOTHESIS – Any hypothesis which is complementary to the null

hypothesis is called an Alternative Hypothesis. It is usually symbol as a H1 or Ha.

In my report question number 5 selected as a hypothesis question. For this we select Z –

TEST single proportion for evaluation.
Ho – there is more than 50% employees are satisfied with working condition at
multispecialty hospital.
H1 – less than 50% employees are not satisfied with working condition at multispecialty
hospital.

TESTING OF HYPOTHESIS

48
 Z- Test Single Proportion

1) Setting the Hypothesis:-

Ho: There is more than 50% employees are not satisfied with working condition at
multispecialty hospital.

H0: P= 0.5

H1: less than 50% employees are satisfied with working condition at multispecialty hospital.

H1: P>0.5

2) Level of Significance:-

The level of significance at 5% Z=1.64

3) Calculation of Test Statistics:-

P = 09
50
= 0.18

49
 Q=1-P
= 1 - 0.18
= 0.82

p = 41
50
= 0.82

│Z│ = p–P
PQ

= 0.82 – 0.18

0.18 × 0.82
50
= 0.64
0.05
= 12.8

4) Conclusion:-

│Z│ > 1.64

12.8 > 1.64

So, H1 is accepted and H0 is rejected. Less than 50% employees are satisfied with working
condition at multispecialty hospital.

50
PART-5
FINDINGS

LIMITATION OF THE STUDY

SUGGESTIONS

CONCLUSION

BIBLIOGRAPHY

ANNEXTURE

FINDINGS

51
The general finding & experience about the topic are as under.

According to questionnaire 86% of employees are aware about the concept of

Multispecialty hospital.
Employees are very satisfied with communication level with superior.
The employees are get the 705% of satisfaction with the job security in the hospital
and 8% of employees are not get the job security in the hospital because of some
reasons.
According to questionnaire the 60% of employees are understand the mission and
vision of the multispecialty hospital and remaining the 40% are not aware or we can
say that employees are not understand the mission and vision of the multispecialty
hospital.
According to analysis the 82% of employees are very happy with the working
condition in hospital and remaining the 18% of employees are not happy because of
they are not having a high level of education and also reason is that poor
infrastructure of the multispecialty hospital.
Employees are very satisfied with the opportunities to utilize the skills, talents and
opportunities to learn in multispecialty. And some employees are not get the
opportunities to utilize the skills and talents in the hospital.
Through the career opportunity for advancement in multispecialty the 78% of
employees are satisfied. According to analysis some employees are not satisfied
because of them not having the extra knowledge about the hospital.
Most of employees are like the physical environment of the hospital. According to
the questionnaire the 60% of employees are happy with incentive provided by the
multispecialty hospital.
According to the analysis 92% of employees are get good salary as per their
responsibility.
Employees are very satisfied with training provided by the multispecialty hospital.

52
 SUGGESTIONS

Here are some suggestions not by our side but from the respondents. However, we cannot
elaborates these as suggestions but anyway these may be also called views of respondents.

After conducting a study on employee satisfaction at multispecialty hospital we have

identified some facts on questionnaire. This may help to increase the satisfaction level of the
employees.

The study conducting to investigation the interdependence of these variables has led to findings and
conclusions as presented in the preceding chapters. Based on those findings the following suggestions
have been practices.

 Management should provide the enough information to upgrade the job of employees
in the multispecialty hospital.
 To give the good incentives to the employees.
 To provide the more carrier opportunities promotional policy should be restructured.
 Follow the communication policy.
 Use modern machine, sanitation to improve the physical environment.
 To increase the level of employees participation in decision making.
 More attention should be given for overall development of employee’s welfare
facilities.
 Majority of the employees feel that wage and salary provided to them.
 Better communication may yield some more result.
 To give the timely incentives to employees to motivate financially.

53
 LIMITATION OF THE STUDY

There would be some short coming or limitation are come in every study, especially in
research work it is found certain limitations as human are involved in it. According to our
own analysis, our study has also some limitations like,

 Sometimes many public are in hurry for their work so it will take a time to complete
our research.

 Sometimes we were not reaching at time because of various personal reasons.

 This study is purely based on the employees received from the 50 employees.

 This study is done in limited time duration.

 Employees were sometimes unwilling in replying questions.

54
 CONCLUSION

We had a great experience while collecting questionnaire from the employees everywhere
and every single place we visited. Moreover, we received very good responses from students
& employees. We are very much thankful to all these employees, without their support our
report could never be possible.

 As it is our last semester, we miss our study and report work too. But we are thankful
to all faculty members, also our guide Ma’am who all supported directly or indirectly
our study.

 It was really a great experience for us and this will help us in our future career and life
also.

 From the data we can conclude that most of the employees were satisfied with the
under shown area,
 Salary
 Incentives
 Benefits
 Job security
 Leaves
 Opportunities to utilize the skills and talents new skills

55
 BIBLIOGRAPHY

Books:-

 Dr. Gupta C. Human resources management, sultan chand &Sons, New Delhi Sixth
edition.
 Kothari, C.R.1989 “Research methodology, Method and techniques”. Wiley Estern
Limited; New Delhi.
 Rao, VSP, Human Resources Management.
 Rakesh chopre, Human resources management U.K. publishing 2 nd edition New Delhi
2004.

 Websites:-

 www.slideshare.com
 www.iosrjournals.org
 www.tinypulse.com
 www.surveymonkey.com

56
 ANNEXTURE

1) Are you aware about the concept of Multispecialty hospital?

Yes No

2) Are you satisfied with communication level with superior?

Yes No

3) How much are you satisfied with job security in Multispecialty hospital?
Satisfied Dissatisfied Highly satisfied Highly Dissatisfied

4) Are you understand the vision and mission of the multispecialty hospital?
Yes No

5) Are you happy with working condition at multispecialty hospital?

Yes No

6) Are you satisfied with opportunity to utilize skills, talents, and opportunities to
learn in multispecialty hospital?

Satisfied Dissatisfied Highly satisfied Highly Dissatisfied

7) Are you satisfied with the career opportunity for advancement within the multispecialty
hospital?

Satisfied Dissatisfied Highly satisfied Highly Dissatisfied

57
 8) Do you like the physical environment of the multispecialty hospital?

Yes No

9) Are you satisfied with incentives provided by the Hospital?

Satisfied Dissatisfied Highly satisfied Highly Dissatisfied

10) Your salary is fair as per your responsibility?

Yes No

11) Do you feel that good work is consider for promotion?

Yes No

12) Are you satisfied with training provided by the multispecialty hospital?
Satisfied Dissatisfied Highly satisfied Highly Dissatisfied

13) Are you feel proud to work for multispecialty hospital?

Yes No

14) What is your opinion about satisfaction with their work?

Agree Disagree Strongly Agree Strongly Disagree

58