Marie Stopes International

Statement of Purpose
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Marie Stopes International Statement of Purpose

April 2016 v 0.03 Page 1 of 34
 Contents
Aims and Objectives ....................................................................................................................................... 4
Core Values ...................................................................................................................................................... 5
UK Team Organisational Structure ................................................................................................................ 6
UK Regional Structure – West London and Greater London and South East Region ............................. 7
UK Regional Structure – West London and Greater London and South East Region Early Medical Unit
Management ..................................................................................................................................................... 8
UK Regional Structure – North, South West and Midlands......................................................................... 9
U.K. Organisation Information ..................................................................................................................... 10
Greater London Region................................................................................................................................. 13
Essex Centre .................................................................................................................................................. 13
Southend Early Medical Unit .................................................................................................................... 13
Stevenage Early Medical Unit .................................................................................................................. 13
North Finchley Early Medical Unit ............................................................................................................ 13
Dagenham Early Medical Unit .................................................................................................................. 14
Enfield Early Medical Unit ........................................................................................................................ 14
Romford Early Medical Unit ...................................................................................................................... 14
Ilford Early Medical Unit ........................................................................................................................... 14
Milton Keynes Vasectomy Service ........................................................................................................... 14
Colchester Early Medical Unit .................................................................................................................. 14
Ampthill Vasectomy Service ..................................................................................................................... 15
South London Centre .................................................................................................................................... 15
Isle of Wight Vasectomy Service .............................................................................................................. 15
Lewisham Early Medical Unit ................................................................................................................... 15
Guildford Early Medical Unit -................................................................................................................... 15
Waterloo Early Medical Unit ..................................................................................................................... 16
Greenwich Early Medical Unit .................................................................................................................. 16
Edgware Early Medical Unit ..................................................................................................................... 16
Wimbledon Early Medical Unit ................................................................................................................. 16
Croydon Early Medical Unit ...................................................................................................................... 16
Central London Centre .................................................................................................................................. 17
Hemel Hempstead Early Medical Unit...................................................................................................... 17
Watford Early Medical Unit ....................................................................................................................... 17
North London Early Medical Unit .............................................................................................................. 17
South East Region ......................................................................................................................................... 18
Maidstone Centre ........................................................................................................................................... 18
Dartford Vasectomy Service ..................................................................................................................... 18
Norwich Centre .............................................................................................................................................. 18
Thetford Early Medical Unit ...................................................................................................................... 18
Kings Lynn Early Medical Unit .................................................................................................................. 18
Cambridge Early Medical Unit / Vasectomy Service ................................................................................ 19
West London .................................................................................................................................................. 19
West London Centre ...................................................................................................................................... 19
Woking Pregnancy Advisory Centre......................................................................................................... 19
Woking Vasectomy Service ...................................................................................................................... 19
Hounslow Early Medical Unit .................................................................................................................... 20
Hillingdon Early Medical Unit .................................................................................................................... 20
Finsbury Park Early Medical Unit ............................................................................................................. 20
Earls Court Early Medical Unit ................................................................................................................. 20
Camberley Early Medical Unit / Vasectomy Service ................................................................................ 20
Wembley Early Medical Unit .................................................................................................................... 21

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South West and Midlands Region ................................................................................................................ 21
Bristol Centre ................................................................................................................................................. 21
West Mendip Early Medical Unit .............................................................................................................. 21
Swindon Vasectomy Service .................................................................................................................... 21
Bournemouth Early Medical Unit .............................................................................................................. 21
Poole Early Medical Unit .......................................................................................................................... 22
Gillingham Early Medical Unit .................................................................................................................. 22
Tewkesbury Vasectomy Service .............................................................................................................. 22
Birmingham Centre ....................................................................................................................................... 22
Central Birmingham Early Medical Unit ................................................................................................... 22
Sparkhill Early Medical Unit ...................................................................................................................... 22
Erdington Early Medical Unit .................................................................................................................... 23
Walsall Early Medical Unit ........................................................................................................................ 23
Wolverhampton Early Medical Unit .......................................................................................................... 23
Stourbridge Early Medical Unit ................................................................................................................. 23
Coventry Early Medical Unit ..................................................................................................................... 23
Nuneaton Early Medical Unit .................................................................................................................... 23
Nuneaton Vasectomy Service .................................................................................................................. 24
Stratford-upon-Avon Early Medical Unit/Vasectomy Unit......................................................................... 24
Handsworth Early Medical Unit ................................................................................................................ 24
Sandwell Centre ............................................................................................................................................. 24
Telford Centre ................................................................................................................................................ 24
Shrewsbury Early Medical Unit ................................................................................................................ 25
Coventry Centre ............................................................................................................................................. 25
Northern Region ............................................................................................................................................ 26
Manchester Centre ........................................................................................................................................ 26
Blackpool Early Medical Unit .................................................................................................................... 26
Central Manchester Early Medical Unit .................................................................................................... 26
Preston Early Medical Unit ....................................................................................................................... 26
Bolton Early Medical Unit ........................................................................................................................ 26
Stockport Early Medical Unit .................................................................................................................... 27
Oldham Early Medical Unit ....................................................................................................................... 27
Rochdale Early Medical Unit .................................................................................................................... 27
Ashton-Under-Lyne Early Medical Unit .................................................................................................... 27
North Manchester Early Medical Unit ....................................................................................................... 27
Bury Early Medical Unit ............................................................................................................................ 28
Leeds Centre ................................................................................................................................................. 28
Wakefield Early Medical Unit / Vasectomy Service .................................................................................. 28
Bradford Early Medical Unit ...................................................................................................................... 28
South Shields Early Medical Unit ............................................................................................................ 28
Batley Early Medical Unit ........................................................................................................................ 29
Airedale Early Medical Unit ..................................................................................................................... 29
Scunthorpe Early Medical Unit ................................................................................................................ 29
Leeds Central Early Medical Unit ............................................................................................................. 29
Huddersfield Early Medical Unit ............................................................................................................... 29
Marie Stopes Call Centre Information ......................................................................................................... 30
Client Guide .................................................................................................................................................... 31
Complaints – Advice for Clients .................................................................................................................. 33

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Aims and Objectives
Marie Stopes International (MSI) is a charity providing a range of reproductive healthcare services. Our
mission is to ensure the individual's fundamental right to have children by choice not chance. The
objectives and measurements that support this mission are:

Objectives
 To provide high quality, affordable, professional, client oriented services
 To continuously strive to improve the quality of our services
 To maximise the added benefits and value offered to our clients
 To differentiate MSI services from those of our competitors
 To listen to our stakeholders and be responsive to their comments

Measurements
MSI will ensure that progress against objectives is monitored by:
 Analysing client numbers, wait times, client questionnaires, comments and complaints
 Implementation of Marie Stopes International Integrated Governance Framework through self-assessment, external
regulatory inspection and information gathering
 Conducting regular audits to inform service improvements
 Gathering market research
 Monitoring and implementing actions raised from the Board and Senior Management Team and UK Managers
meetings.

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 Core Values

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 UK Team Organisational Structure

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UK Regional Structure – West London and Greater
London and South East Region

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UK Regional Structure – West London and Greater
London and South East Region Early Medical Unit
Management

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UK Regional Structure – North, South West and
Midlands

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 U.K. Organisation Information

Marie Stopes International

Marie Stopes is a registered charity (No.265543) providing a range of reproductive healthcare services.
Company number: 1102208.

Registered Provider:
Marie Stopes International
1 Conway Street
Fitzroy Square
London
W1T 6LP
Tel: 020 7636 6200

Care Quality Commission Provider Registration no: 1-102643434

Regulated Activities:
 Termination of pregnancies
 Surgical procedures
 Family planning
 Treatment of disease, disorder or injury
 Diagnostic and screening procedures
 Transport services, triage and medical advice provided remotely

Management Information
Mr Simon Cooke Chief Executive
Simon joined MSI in 2013 with more than 20 years of international management, marketing and sales
experience in a range of developed and developing countries including North Africa, Asia, Latin America, the
Nordics, the Gulf, the Levant and Iran. Before coming to MSI he was CEO of SuperMax, a personal care
product marketing organisation based in the Middle East. He has also held senior leadership positions at
both Procter and Gamble and Reckitt Benckiser.
Simon is committed to bringing his expertise and experience to fulfil our mission of children by choice, not
chance.

Mike Dimond Regional Director of Commercial Operations (UK, South Africa, Mexico)
Mike Dimond has worked within the independent healthcare sector within the UK for over 20 years. Mike has
experience of holding the registered manager position within both Acute and Psychiatric hospitals as well as
spending 4 years as the registered manager of the Marie Stopes Essex centre. He has worked within the
abortion sector for more than 10 years managing clinics through the introduction of both Healthcare
Commission and Care Quality Commission standards. Presently, Mike is the Director of UK and Europe for
Marie Stopes who are the largest independent provider of abortion services in England, Northern Ireland and
Wales.

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Suzanne Pattison Director of Commercial Operations, UK & Europe
Suzanne Pattison is a Chartered Accountant who qualified with Moores Rowland (now part of BDO) where
she worked within its Audit and Small Business Advisory teams. Suzanne subsequently moved into financial
services within Man Group plc where she was Managing Director of its Global Valuation Function and more
recently she has worked as Corporate Services Director for a privately owned energy technology company.
In 2014 Suzanne joined Marie Stopes as Finance Director for the UK and Europe and in early 2016 became
the Commercial Director for the region.

Nominated Individual
Laura Marshall Director of Governance and Quality UK and Europe
Laura joined Marie Stopes International following a 16 year career within the NHS. As a senior operational
and commissioning leader, Laura’s clinical background is within the nursing profession including acute,
community and commissioning environments. Laura holds a specialist degree in Primary and Secondary
Care and a MSc in Improvement Science.

Team Member Information

Marie Stopes International is the UK’s leading provider of sexual and reproductive healthcare services. Our
nationwide network of sexual health clinics see over 100,000 men and women each year who come to us for
information, advice and professional care. We are committed to providing all the help you need to make
informed choices about your health. We ensure that there is no wait for appointments and that our centres
are safe, friendly, and comfortable places to visit.
All our team members are trained to the highest possible standards to ensure clients receive the best
possible care.

Marie Stopes Centres

Accommodation
 Consultation/treatment room
 Admission facilities
 Pre-treatment reception area
 Recovery area
 Day care ward
 Toilet facilities
 Access or assistance for those with disabilities available at most locations

Termination of Pregnancy Services

 Consultation and referral for clients aged 12 and above
 Abortion under the terms of the 1967 Abortion Act for clients aged 12 and above
 Surgical abortion up to 24 weeks gestation
 Medical abortion

Sexual Health Services

 Advice and provision on contraceptive options
 Sexually transmitted infections screening and treatment

Counselling
Appointments are available with British Association of Counselling & Psychotherapy approved, externally supervised
counsellors via the telephone and face to face at main centres

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Early Medical Units
 Pregnancy testing
 Unplanned pregnancy consultations
 Medical abortion
 Advice and provision on contraceptive options
 Sexually transmitted infections screening and treatment

For those clients seeking abortion a telephone consultation process is available via MSI One Call service to:
 Provide accessible information to service users
 Confirm grounds for abortion under the 1967 Abortion Act
 Take and record medical history
 Discuss available options regarding the nature of available procedures and anaesthetic choices
 Provide information regarding the risks of abortion
 Offer advice regarding aftercare
 Answer any questions
 Offer pre and post-operative care and support
 Provide privacy and confidentiality

Sterilisation Services at Marie Stopes Centres

 Vasectomy consultation, procedure and post operative care
 Sterilisation consultation, procedure and post operative care

For those clients seeking vasectomy the consultation process is designed to:
 Provide information regarding the risks and failure rates of vasectomy
 Discuss continuing contraception until sample testing confirms success
 Offer advice regarding aftercare
 Capture medical history
 Discuss clients decision and the permanency of vasectomy
 Discuss reversal
 Answer any questions
 Provide privacy and confidentiality

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 MSI Centre Information
All opening days are subject to variance. Please call Tel: 0345 300 8090 for actual opening days
Please find below the contact details for our Registered Managers.

Greater London Region

Chanelle Smith Email : chanelle.smith@mariestopes.org.uk CQC Manager I.D In progress

Essex Centre – CQC Registration Location I.D. 1-130902774 - Appointments available Monday - Saturday – May vary
Termination of Pregnancy to 23 weeks 6 days - 88 Russell Road, Buckhurst Hill, Essex, IG9 5QB

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic and screening procedures  Female sterilisation
 STI screening and treatment
 Contraception
Southend Early Medical Unit - satellite centre - Appointments available Wednesday & Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days. - Southend Medical Centre, 50-52 London Road, Southend on Sea,
SS1 1PR
GREATER LONDON AREA

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Stevenage Early Medical Unit - satellite centre - Appointments available Thursday and Friday – (may vary)
Termination of Pregnancy to 9 weeks 4 days – Canterbury Way Surgery,91A Canterbury Way,Stevenage, SG1 4LQ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

North Finchley Early Medical Unit - satellite centre - Appointments available Thursday & Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Torrington Park Health Centre, 1st Floor, 16 Torrington Park, North
Finchley, London N12 9SS
Regulated activity: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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 Dagenham Early Medical Unit - satellite centre - Appointments available Wednesday & Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - The Broad Street Centre, Moreland Road, Dagenham, London RM10
9HU

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Enfield Early Medical Unit - satellite centre - Appointments available Tuesday and Thursday. (may vary)
Termination of pregnancy to 9 weeks 4 days – Lincoln Road Medical Practice, Lincoln Road, Bush Hill Park, Enfield.
EN1 1LJ

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Romford Early Medical Unit - satellite centre - Appointments available on Mondays and Tuesdays (may vary)
Termination of pregnancy to 9 weeks 4 days – Mawney Medical Centre,7 Saint Edwards Way, Romford, Essex. RM1
3DQ

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Ilford Early Medical Unit - satellite centre - Appointments available Wednesday and Saturday – (may vary)
Termination of pregnancy to 9 weeks 4 days – Mathukia Surgery,281 Ilford Lane, Ilford.IG1 2SF
TEMPORARILY CLOSED DUE TO SURGERY RE-FURBISHMENT EXPECTED RE-OPENING AUGUST 2016

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Milton Keynes Vasectomy Service – satellite centre - Appointments available 1 Saturday per month. (may vary)
The Grove Surgery, Farthing Grove, Netherfield, Milton Keynes. MK6 4NG
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic and screening procedures

Colchester Early Medical Unit - satellite centre - Appointments available Thursday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days – Castle Gardens Medical Centre, 78 East Hill, Colchester, Essex. CO1
2QS

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 Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Ampthill Vasectomy Service – satellite centre - Appointments available 1 Saturday per month (may vary)
The Houghton Close Surgery, Ampthill, MK45 2TG
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic & screening procedures

Fiona Baines Email: fiona.baines@mariestopes.org.uk cQC Manager I.D. CON1 - 2086264835

South London Centre - CQC Registration Location I.D. 1-130902888 - Appointments available Monday - Saturday – (may vary)

Termination of pregnancy to 23 weeks 6 day - 1a Raleigh Gardens, Brixton Hill, South London, SW2

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  STI screening and treatment
 Diagnostic & screening procedures  Contraception

Isle of Wight Vasectomy Service - satellite centre - Appointments available 1 Friday per month (may vary)
GREATER LONDON AREA

The Sexual Health Unit, St Mary’s Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Regulated activities: Range of services

 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic & screening procedures

Lewisham Early Medical Unit - satellite centre - Appointments available Tuesday & Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - St Johns Medical Centre, 56-60 Loampit Hill, London SE13 7SX

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Guildford Early Medical Unit - satellite centre – Appointments available Wednesday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - The Annexe Building, The Jarvis Centre, 60 Stoughton Road, Guildford, Surrey.
GU1 1LJ

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 Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment
Waterloo Early Medical Unit - satellite centre - Appointments Monday, Tuesday and Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - Burrell Street Sexual Health Clinic, 4/6 Burrell Street, London SE1 0UN

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Greenwich Early Medical Unit - satellite centre - Appointments available Mondays and Wednesdays (may vary)
Termination of pregnancy to 9 weeks 4 days – South Street Medical Centre, 71A Greenwich South St. London. SE10 8NT

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Edgware Early Medical Unit - satellite centre - Appointments available Thursdays and Fridays (may vary)
JUNE 2016 OPENING

Termination of pregnancy to 9 weeks 4 days – Oak Lodge Medical Centre, 234 Burnt Oak Broadway, Edgware. HA8 0AP

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening Procedures  STI Screening and Treatment
Wimbledon Early Medical Unit - satellite centre - Appointments available Mondays and Tuesdays (may vary)
JUNE 2016 OPENING

Termination of pregnancy to 9 weeks 4 days – Minerva Medical Clinic, 39 Hartfield Road, Wimbledon, London, SW19 3SG

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment
Croydon Early Medical Unit - satellite centre - Appointments available Monday, Wednesdays and Fridays, (may vary)
Termination of pregnancy to 9 weeks 4 days - East Croydon Medical Centre, 59 Addiscombe Road, CR0 6SD

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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Fiona Baines Email: fiona.baines@mariestopes.org.uk CQC Manager I.D CON1 - 2086264835

Central London Centre - CQC Registration Location I.D. 1-130902757 Appointments available Monday – Friday except BH

Termination of pregnancy to 13 weeks 6 days - 108 Whitfield Street, London W1T 6BE

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  STI screening and treatment
 Diagnostic and Screening procedures  Contraception
 Vasectomy
Hemel Hempstead Early Medical Unit - satellite centre - Appointments available Thursday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Within Speedwell Pharmacy, 161 London Road, Apsley, Hertfordshire, HP3 9SQ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
GREATER LONDON AREA

 Family planning  Termination of pregnancy

 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Watford Early Medical Unit - satellite centre - Appointments available on Mondays and Tuesdays. (may vary)
Termination of pregnancy to 9 weeks 4 days - Upton Road Surgery, Ground Floor, Colne House, 21 Upton Road, Watford. WD8
0JP

Regulated activity: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

North London Early Medical Unit – satellite centre - Appointments available Friday and Saturday (may vary)
Termination of pregnancy to 9 weeks 4 days - The Whittington Hospital, 3rd Floor, Day Treatment Centre, Magdala
Avenue, London. N19 5NF

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening procedures  STI screening and treatment

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 South East Region
Tammi Jeffrey Email: tammi.jeffrey@mariestopes.org.uk cQC Manager I.D. 1- 326916524

Maidstone Centre - CQC Registration Location I.D. 1-130902809 - Appointments available Monday – Friday except BH
Termination of pregnancy to 13 weeks 6 days - 10 Brewer Street, Maidstone, Kent, ME14 1RU
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
SOUTH EAST AREA

 Treatment of disease, disorder or injury  Vasectomy

 Diagnostic and screening procedures  Contraception
 STI screening and treatment
Dartford Vasectomy Service - Satellite centre - Appointments available 1 Saturday per month (may vary)
32 Devon Road, South Darenth, Dartford, DA4 9AB
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic & screening procedures
Norwich Centre – CQC Registration Location I.D. 1-977640293 Appointments available Thursday - Friday except BH

Termination of pregnancy to 23 weeks 6 days - Turnstone Court, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Regulated activity: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment
Thetford Early Medical Unit - satellite centre - Appointments available Monday and Tuesday (may vary)
Termination of pregnancy to 9 weeks 4 days - Within Thetford Healthy Living Centre, Croxton Road, Thetford, IP24
SOUTH EAST AREA

1JD

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Kings Lynn Early Medical Unit - satellite centre - Appointments available Wednesday and Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - St James Medical Practice, County Court Road, Kings Lynn, PE30
5SY

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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 Cambridge Early Medical Unit / Vasectomy Service - satellite centre – Early Medical appointments available
Thursday and Friday. Vasectomy once bi-monthly on Tuesdays. (may vary). Termination of pregnancy to 9 weeks 4 days -
Woodlands Surgery, Eden House, 48-49 Bateman Street, Cambridge. CB2 1LR
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Termination of pregnancy
 Family planning  Contraception
 Treatment of disease, disorder or injury  STI screening and treatment
 Diagnostic & screening procedures  Vasectomy consultation
 Vasectomy

West London
John Hansen Brevetti Email : john.hansenbrevetti@mariestopes.org CQC Manager I.D In progress

West London Centre - CQC Registration Location I.D. 1-130902906 - Appointments available Monday – Saturday except BH
Termination of pregnancy to 23 weeks 6 days - 87 Mattock Lane, Ealing, London, W5 5BJ

Regulated activity: Range of services

 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Vasectomy
  Contraception
SOUTH EAST AREA

Diagnostic and screening procedures

 STI screening and treatment

Woking Pregnancy Advisory Centre – Appointments available Wednesday

Hillview Medical Centre, 3 Heathside Road, Woking, GU22 7QP

Woking Vasectomy Service - satellite centre - Appointments available 1 Saturday per month (may vary)
Hillview Medical Centre, 3 Heathside Road, Woking, GU22 7QP
Regulated activities: Range of services
 Termination of pregnancies  Vasectomy consultation
 Family planning  Vasectomy
 Treatment of disease, disorder or injury
 Diagnostic and screening procedures

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 Hounslow Early Medical Unit - satellite centre - Appointments available Wednesday & Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - Firstcare Practice, Prince Regent Road, Blenheim Centre, Hounslow,
London, TW3 1NL
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Hillingdon Early Medical Unit - satellite centre - Appointments available Monday & Tuesday (may vary)
Termination of pregnancy to 9 weeks 4 days- Oakland Medical Centre, 32 Parkway, Hillingdon, Uxbridge, Middlesex.
UB10 9JX
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Finsbury Park Early Medical Unit - satellite centre - Appointments available Monday & Tuesday, (may vary)
Termination of pregnancy to 9 weeks and 4 days - Village Practice, 115 Isledon Road, London, N7 7JJ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Earls Court Early Medical Unit - satellite centre - appointments available Weds and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Earls Court Medical Centre, 3rd Floor, 248 Earls Court Road, London. SW5 9AD
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures STI screening and treatment

Camberley Early Medical Unit / Vasectomy Service - satellite centre –Early Medical appointments available Tuesday
and Thursday. Vasectomy twice monthly on Saturdays (may vary) Termination of pregnancy to 9 weeks 4 days - Upper
Gordon Road Surgery,37 Upper Gordon Road, Camberley, GU15 2HJ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment
 Surgical procedures  Vasectomy
 Vasectomy consultation

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 Wembley Early Medical Unit - satellite centre - Appointments available Wednesday & Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - Monks Park Primary Care Centre, Monks Park, Wembley, HA9 6JE
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

South West and Midlands Region

Alison Peters Email: Alison.peters@mariestopes.org.uk CQC Manager I.D 1-47268526

Bristol Centre - CQC Registration Location I.D. - 1-130902722 - Appointments available Monday – Friday except BH
Termination of pregnancy to 18 weeks - 2 Gifford Court, Fox Den Road, Stoke Gifford, Bristol, BS34 8TT
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic and screening procedures  STI screening and treatment
SOUTH WEST AND MIDLANDS REGION

West Mendip Early Medical Unit - satellite centre - Appointments available Friday & Saturday (may vary)
Termination of pregnancy to 9 weeks 4 days - West Mendip Hospital, Old Wells Road, Glastonbury, BA6 8JD
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Swindon Vasectomy Service - satellite centre - Appointments available 1 Friday per month (may vary)
Lawn Medical Centre, Guilford Avenue, Lawn, Swindon, SN3 1JL
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Diagnostic & screening procedures  Vasectomy
 Treatment of disease, disorder or injury

Bournemouth Early Medical Unit - satellite centre - Appointments available Friday and Saturday (may vary)
Termination of pregnancy to 9 weeks 4 days - Boscombe and Springbourne Health Centre, 68 Palmerston Road,
Bournemouth. BH1 4HW
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening Procedures  STI Screening and Treatment

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 Poole Early Medical Unit - satellite centre - Appointments available Tuesday and Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - Poole Town Surgery, 36 Parkstone Road, Poole, Dorset. BH15 2PG
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening Procedures  STI Screening and Treatment
Gillingham Early Medical Unit - satellite centre - Appointments available Monday and Wednesday (may vary)
Termination of pregnancy to 9 weeks 4 days - Marlott Road, Gillingham. SP8 4FA
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening Procedures  STI Screening and Treatment

Tewkesbury Vasectomy Service - satellite centre - Appointments available 1 Friday per month (may vary)
The Elmbury Suite, Tewkesbury Hospital, Barton Road, Tewkesbury, GL20 5GJ
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic & screening procedures

Birmingham Centre - CQC Registration Location I.D - 1-420175501 - Appointments available Monday – Friday except BH
Termination of pregnancy to 23 weeks 6 days - 4 Arthur Road, Edgbaston, Birmingham, West Midlands, B15 2UL
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
SOUTH WEST AND MIDLANDS REGION

 Diagnostic and screening procedures  Vasectomy

 Chlamydia screening
Central Birmingham Early Medical Unit - satellite centre - Thursday, Friday & Saturday (may vary)
th
Termination of pregnancy to 9 weeks 4 days - 4 Floor, Guildhall Building, Navigation Street, Birmingham, B2 4BT
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Sparkhill Early Medical Unit - satellite centre – Wednesday and Fridays (may vary)
Termination of pregnancy to 9 weeks 4 days – Sparkhill Primary Care Centre,856 Stratford Road, Birmingham, West
Midlands. B11 4BW
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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 Erdington Early Medical Unit - satellite centre - Appointments available Monday & Wednesday (may vary)
Termination of pregnancy to 9 weeks 4 days – The Dove Primary Care centre, 60 Dovedale Road, Erdington. B23
5DD
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Walsall Early Medical Unit - satellite centre – from Thursday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days – Rushall Medical Centre, 107 Lichfield Road, Walsall. WS4 1HB
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Wolverhampton Early Medical Unit - satellite centre - Appointments Monday and Wednesday (may vary)
Termination of pregnancy to 9 weeks 4 days – Duncan Street Primary Care Centre, Blakenhall, Wolverhampton. WV2
3AN
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Stourbridge Early Medical Unit - satellite centre - Appointments Tuesdays and Wednesdays (may vary)
Termination of pregnancy to 9 weeks 4 days – Lion Health, 2 Lowndes Road, Stourbridge. DY8 3SW
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Coventry Early Medical Unit - satellite centre - Appointments Monday and Tuesday (may vary) APRIL COMMENCEMENT
Termination of pregnancy to 9 weeks 4 days – Oasis Healthcare, 51 Quinton Park, Coventry CV3 5PZ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Nuneaton Early Medical Unit - satellite centre – Appointments Wednesday and Thursday (may vary) APRIL COMMENCEMENT
Termination of pregnancy to 9 weeks 4 days – Old Mill Surgery, Marlborough Road, Nuneaton CV11 5PQ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

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 Nuneaton Vasectomy Service - satellite centre - Appointments available 1 Thursday per month (may vary) APRIL COMMENCEMENT
Springhill Medical Centre, Phil Collins Way, Old Arley, Coventry. CV7 8NZ
Regulated activities: Range of services
 Surgical procedures  Vasectomy consultation
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic and screening procedures

Stratford-upon-Avon Early Medical Unit/Vasectomy Unit - satellite centre – Appointments Friday and Saturday
(may vary) APRIL COMMENCEMENT
Termination of pregnancy to 9 weeks 4 days – Rother House Medical Centre, Alcester Road,Stratford –Upon-
Avon.CV37 6PP
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment
 Surgical Procedures  Vasectomy
 Vasectomy consultation
Handsworth Early Medical Unit - satellite centre - Appointments Tuesday and Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days – Soho Road Health Centre 247-251 Soho Road, Birmingham, B21 9RY
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Sandwell Centre - CQC Registration Location I.D - 1-323701628 - Appointments available Monday & Wednesday (may vary)
Termination of pregnancy to 23 weeks 6 days - Glebefields Health Centre, St Mark’s Road, Tipton, West Midlands DY4 0UB
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical Procedures  Termination of pregnancy
MIDLANDS REGION
SOUTH WEST AND

 Family planning  Contraception

 Treatment of disease, disorder or injury  STI screening and treatment
 Diagnostic and screening procedures

Telford Centre - CQC Registration Location I.D – 1- 2339494558 - Appointments available Monday and Tuesday and Saturdays (may
vary) Termination of pregnancy to 19 weeks - Trinity Health Centre, Malinslee Surgery, Church Road, Telford. TF3 2JZ

Regulated activities: Range of services

SOUTH WEST AND

 
MIDLANDS REGION

Termination of pregnancies Consultation

 Surgical Procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

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 Shrewsbury Early Medical Unit - satellite centre - Appointments Wednesday and Thursday and Saturdays (may vary)
Termination of pregnancy to 9 weeks 4 days – Radbrook Green Surgery, Bank Farm Road, Shrewsbury. SY3 6DU
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI screening and treatment

Coventry Centre - CQC Registration Location I.D – PENDING REGISTRATION FOR POSSIBLE MAY 2016 OPENING -
Appointments available Monday & Tuesday (may vary)
Termination of pregnancy to 23 weeks 6 days - Oasis Health Care, 51 Quinton Park, Coventry CV3 5PZ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  Vasectomy
 STI screening and treatment

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 Northern Region
Melanie Lowe Email:Melanie.lowe@mariestopes.org.uk CQC Manager I.D. 1-594880338

Manchester Centre - CQC Registration Location I.D. - 1-130902826 - Appointments available Monday – Saturday except BH
Termination of pregnancy to 23 weeks 6 days - 5 Wynnstay Grove, Fallowfield, Manchester, M14 6XG
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic & screening procedures  Contraception
 STI screening and treatment
Blackpool Early Medical Unit - satellite centre - Appointments available Thursday & Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Sexual Health Services, Whitegate Health Centre, 150-158
Whitegate Drive, Blackpool FY3 9ES
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Central Manchester Early Medical Unit - satellite centre - Appointments available Monday to Friday (may vary)
NORTHERN REGION

Termination of pregnancy to 9 weeks 4 days - Samedaydoctor Alexandra Buildings,, 28 Queens Street, Deansgate,
Manchester, M2 5HX
Regulated activity: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Preston Early Medical Unit - satellite centre - Appointments available Monday & Tuesday (may vary)
Termination of pregnancy to 9 weeks 4 days - Avenham Health Centre, Avenham Lane, Preston, PR1 3RG
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment
Bolton Early Medical Unit - satellite centre – Appointments available Tuesday and Thursday (may vary)
Termination of pregnancy to 9 weeks 4 days - Lever Chambers, Ashburner Street, Bolton, BL1 1SQ
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screeing and treatment

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 Stockport Early Medical Unit - satellite centre – Appointments available Wednesday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Lowfield Surgery, 5 Lowfield Road, Stockport. SK2 6RW

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Oldham Early Medical Unit - satellite centre - Appointments available Friday & Saturday (may vary)
Termination of pregnancy to 9 weeks and 4 days - New Radcliffe St. Oldham. OL1 1NL
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Rochdale Early Medical Unit - satellite centre – Appointments available Tuesday (may vary)
NORTHERN REGION

Termination of pregnancy to 9 weeks 4 days - Nye Bevan House, Maclure Road, Rochdale. OL11 1DN

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Ashton-Under-Lyne Early Medical Unit - satellite centre – Appointments available on Monday. (may vary)
Termination of pregnancy to 9 weeks 4 days - Ashton Primary Care centre, 193 Old Street, Ashton-Under-Lyne. OL6
7SR
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

North Manchester Early Medical Unit - satellite centre – Appointments available on Monday, Tuesday, Thursday and
Friday (may vary)
Termination of pregnancy to 9 weeks 4 days – Conran Medical Centre, 77 Church Lane, Harpurhey,Manchester. M9
5BH
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic Screening and procedures  STI screening and treatment

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 Bury Early Medical Unit - satellite centre – Appointments available on Saturday, Monday and Wednesday (may vary)
Termination of pregnancy to 9 weeks 4 days - Townside Primary Care centre, Knowsley Place, Knowsley Street,
Bury BL9 0SN.
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Leeds Centre - CQC Registration Location I.D. - 1-130902791 - Appointments available Monday - Friday + 1 Saturday per month
Termination of pregnancy to 18 weeks 6 days - 45 Barrack Road, Leeds, LS7 4AB except BH

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Surgical procedures  Counselling
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Vasectomy
 Diagnostic and screening procedures  STI screening and treatment

Wakefield Early Medical Unit / Vasectomy Service - satellite centre – Appointments available Tues & Wed -(may
vary) Termination of pregnancy to 9 weeks 4 days - The Grove Surgery, Trinity Medical Centre, Thornhill Street,
Wakefield, WF1 1PG
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Surgical procedures  Termination of pregnancy
 Family planning  Contraception
NORTHERN REGION

 Treatment of disease, disorder or injury  STI screening and treatment

 Diagnostic & screening procedures  Vasectomy consultation
 Vasectomy
Bradford Early Medical Unit - satellite centre – Appointments available Tuesday & Friday (may vary)
Termination of pregnancy to 9 weeks 4 days Rockwell and Wrose Practice, 2 Summerfield Road, Bradford BD10 8DP
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI Screening and Treatment

South Shields Early Medical Unit - satellite centre - Appointments available Thursday & Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Cleadon Park Primary Care Centre, Prince Edward Road, South
Shields, NE34 7QA
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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 Batley Early Medical Unit - satellite centre - Appointments available Wednesday & Saturday (may vary)
Termination of pregnancy to 9 weeks 4 days - Batley Health Centre, 130 Upper Commercial street, Batley. WF17
5ED
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI Screening and Treatment

Airedale Early Medical Unit - satellite centre - Appointments available Wednesday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - Airedale General Hospital, Skipton Road, Steeton, Keighley, West
Yorkshire.BD20 6TD
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and Screening Procedures  STI Screening and Treatment

Scunthorpe Early Medical Unit - satellite centre - Appointments available Tuesdays and Thursdays (may vary)
Termination of pregnancy to 9 weeks 4 days - Ancora Medical Practice, 291 Ashby Road, Scunthorpe. DN16 2AB

Regulated activities: Range of services

 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic and screening procedures  STI Screening and Treatment

Leeds Central Early Medical Unit - satellite centre – Appointments available Tuesday and Friday (may vary)
Termination of pregnancy to 9 weeks 4 days - One Medicare, The Light Surgery, Balcony Level, The Light, The
Headrow,Leeds.LS1 8TL
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

Huddersfield Early Medical Unit - satellite centre – Appointments available Wednesday & Thursday (may vary)
nd
Termination of pregnancy to 9 weeks 4 days – 2 Floor, Cloth Hall Chambers, 12-14 Cloth Hall Street. Huddersfield
HD1 2EG
Regulated activities: Range of services
 Termination of pregnancies  Consultation
 Family planning  Termination of pregnancy
 Treatment of disease, disorder or injury  Contraception
 Diagnostic & screening procedures  STI screening and treatment

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 Marie Stopes Call Centre Information
One Call - Central Booking Centre Manager - Penny Greenwood
CQC Registration Location I.D. 1-130902924 CQC Manager I.D 1-129036738

Axis 4/5, Woodlands, Bradley Stoke, Bristol BS32 4JT

Regulated activities:
 Transport services, triage and medical advice provided remotely
Range of services/Appointments available 24/7
 Telephone consultation
 Telephone counselling
 Termination of pregnancy advice and booking service
 Contraception advice
 STI screening results
 Male/female sterilisation advice and appointment booking
 Health screening advice and booking service
Tel: 0345 300 8090 Email: Penny.greenwood@mariestopes.org.uk

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 Client Guide
Safeguarding
MSI recognises its statutory, moral and ethical duty to ensure that all persons, both children and adults are
adequately safeguarded whilst in our care. Health professionals will work together to safeguard and promote the
welfare of vulnerable people and those at risk, therefore protecting them from abuse and neglect. We work within
the principles of The Children Act, Health & Social Care Act, Mental Capacity Act and the Intercollegiate Document
2014. MSI provides training to all staff on safeguarding to ensure that team members have the knowledge and skills
to recognise safeguarding concerns and act appropriately.

Data Protection
In order to maintain confidentiality we would normally address you by your first name. If you have another
preference please let a nurse or member of the team know.

We will ask for details of a contact in case of emergency. However, under normal circumstances, no details of your
admission or treatment will be given to any third party without your authorisation. If, while you are at the centre, you
are expecting any contact by friends or relatives, please let us know.

Client information

You will receive written information regarding the services you require in the form of booklets and/or leaflets. To
supplement this, you will be asked to give informed consent for all procedures, the face-to-face consultation
process, with a healthcare professional, who will serve:
 To address any concerns and answer any questions you may have
 To offer information regarding choice of treatment and risks involved
 To offer advice regarding aftercare
 To discuss future contraception with those undergoing abortion
 To offer privacy for the pre-treatment consultation and admission processes
You have access to a 24hr advice line should you be at all worried prior to or following your procedure and any
aftercare treatment is offered at no further charge.
Should you have any questions about what happens regarding your pregnancy following treatment, please ask a
nurse for information.
If you have any comments or suggestions regarding the information contained within this statement or in any of our
other literature, please speak to a team member.

Client Notes
In line with the Data Protection Act 1998 should you wish to obtain a copy of your record after your discharge from a
Marie Stopes Centre, please send your request in writing to the Manager.
In order to ensure confidentiality you will be asked to attend the centre in person with suitable identification,
preferably photo identification e.g. a passport, to collect the information. If you require your case notes more than a
year after your procedure there will be a delay of up to two weeks while we retrieve the records from our data
collection service. There will be a small administration charge for this.

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Should any third party request access to confidential information regarding your admission and treatment, MSI will
not release this in the absence of written, signed authorisation from you, unless we have a legal or moral obligation
to do so, as part of the data protection act. For example, in the case of prevention or detection of crime.

Questionnaires
You will receive a questionnaire giving you the opportunity to comment on the service you have received. This feedback
provides a valuable insight into how our service is perceived and where we may need to make changes or
improvements.
Questionnaires are collated and audited by an external company, any adverse comments are noted and referred to the
relevant Manager. We would not normally supply a response unless this is specifically requested.
The responses are monitored and fully audited by Marie Stopes International and we produce an annual report. The
results of which are displayed in each centre.

Client Feedback results for Marie Stopes

Period: April to June 2015

We are proud of our client care and work hard to make each client’s time with us as pleasant as possible. Our client
survey is an important indicator of how well we achieve this and we monitor the results very closely.

During Quarter 2, 2015 Marie Stopes received 5,593 completed feedback questionnaires.

We are pleased to report that 96.0% of clients responding rated the Overall Quality of Care received as Very Good or
Excellent.

We asked clients if the person they first spoke to was helpful and understanding.The percentage who said ‘Yes,
completely’ was: 94.0%

On other key issues the ratings were as follows (all % Very Good or Excellent):

The process of booking the appointment: 93.0%

The way you were greeted on arrival: 91.0%
The amount of time and attention you were given: 91%
The cleanliness of the facility: 96.0%
The professionalism and competence of staff: 95.0%
The standards of the facility: 94.0%

All our staff are dedicated to providing the best possible care and our clients are particularly appreciative of their efforts..

In addition, 98.0% of our clients agreed that they were treated with dignity and respect at all times.

These figures are extracted from a database of results compiled by

Howard Warwick Associates Ltd on our behalf and were prepared during
July 2015

CERTIFIED

Audit
We are subject to regular inspection by the Care Quality Commission who independently regulates health and social
care services in England, from whom we receive our registration. The report of each inspection is a matter of public
record and is available on their website – http://www.cqc.org.uk.

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Complaints – Advice for Clients
Marie Stopes International aims to provide the best possible service and care to all our clients. We
accept however that there are occasions when standards fall short of expectation resulting in a
complaint being made. We appreciate feedback of this nature in order for us to address any area/s
of our service that require improvement and make changes where necessary. Please feel assured
that making a complaint will not have a negative effect on your care or treatment.

Should you wish to make a complaint about any aspect of the service or care you have received,
there are a number of ways in which you can bring this to our attention:
 by completing the client questionnaire given to every client before leaving our centres
 by telephoning the relevant centre to speak with a manager or supervisor
 in writing to Head of Quality and Customer Services
 by e-mail to Quality.customerservice@mariestopes.org.uk In order to ensure privacy and
confidentiality please follow any e-mail correspondence up in writing
 by contacting your local CCG or NHS England (NHS complaint process)

Questionnaires
Please hand the completed questionnaire to the centre team or post by Free Post to HWA. The
address is provided on the questionnaire. Any adverse comments are noted and referred to the
relevant Centre Manager. We would not normally forward a response unless this is specifically
requested and a name and address is provided.

Telephone Complaint
Please call the relevant treatment centre, within working hours, and ask to speak with the manager
or a supervisor. A record will be made of your complaint and investigated by the manager or
supervisor with the team members concerned. Depending on the nature of the complaint you may
be asked to put this in writing, for ease of investigation. If your complaint cannot be resolved at the
time of the initial telephone call you will be contacted either by telephone, or in writing, once the
investigation has been completed

Written Complaint
Please address this to Head of Quality and Customer Services at Marie Stopes International, 1
Conway Street, Fitzroy Square, London W1T 6LP. In order to maintain confidentiality please sign
your complaint. Your complaint will be handled by the Head of Customer and Quality Services,
who will instigate an investigation with the Manager of the relevant treatment centre. A subsequent
written response will be forwarded to you.

Standards

 We will acknowledge any written complaint within two working days of receipt and any
telephone enquiries within 24 hours
 a full investigation will be carried out, with the relevant team member/s, of the circumstances
surrounding the incident/s
 following the investigation a full response will be made to you within a reasonable time, usually
between three to four weeks. Should there be any delays in this process you will be kept
informed.

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April 2016 v 0.03 Page 33 of 34
Confidentiality
In order to maintain confidentiality we cannot enter into any discussion or correspondence with a
third party, without your permission. If you wish for us to liaise with a third party please give us your
consent in writing

Unresolved Complaints
Should you be dissatisfied with the response received, you have recourse to appeal to the Director
of Quality and Assurance, who will review all the case notes and correspondence and will, in turn,
respond as soon as possible (stage 2 appeal). Generally, a stage 2 appeal must be made within 20
working days of the date of the final written response sent to you.

Finally, if your complaint is not resolved to your satisfaction you can contact ISCAS, the
Independent Sector Complaints Adjudication Service. Clients referred by the NHS may also follow
the NHS complaint process or contact the Health Service Ombudsman.

The addresses to contact are as follows:

ISCAS Health Service Ombudsman

Centre Point Millbank Tower
103 New Oxford Street Millbank,
London London
WC1 1DU SW1P 4QP

Tel: 020 7379 8598 Tel: 0345 015 4033

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April 2016 v 0.03 Page 34 of 34