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Version 1.41Eh
USER MANUAL
Documentation developed by
Canon U.S.A., Inc.
Imaging Systems Group
Systems and Technical Support Division
Hardware Engineering
Revision 11 - April 30, 2002
Service Support Tool User Manual
TABLE OF CONTENTS
Revision History:
Earlier versions of the Service Support Tool should be removed from the PC prior to installing an
updated version. The Service Support Tool can be uninstalled from the PC via the Add\Remove
Programs Option in Windows 9.x/NT/2000 as follows:
NOTE: All folders under C:\ServTool\ - including the NewRom folder - remain.
Click on Yes to remove the Service Support Tool. A warning will be shown indicating that a
shared file will be removed. This is shown below:
Click on Remove All to allow the uninstaller to remove all components. The following
confirmation screen will be shown:
After clicking OK to continue, a progress bar will be shown. At some point, several files will be
indicated as not being able to be deleted because they do not exist. This is OK. The dialog below
is an example of one of these messages:
A notice about not being able to remove a directory will also be shown:
A final dialog will be displayed indicating that some components could not be removed. This is
shown here:
The Service Support Tool provides a graphical interface between the PC and the copier. It
provides two main functions:
• Flash upgrade FDIMM firmware, BootROM, System Software, RUI, Language, G3 Fax
and format the HD in Canon copiers (not all items possible with all machines)
• Backup\Restore RAM data
NOTE : Please refer to the Device Specific Notes section for details on how the Service Support
Tool interacts with the different machines supported.
Additionally, certain models will have the functionality of being able to also have the BootROMs
flashed with this tool as well as downloading System Software, the RUI and Language Files to a
Hard Drive. Some models will also need this tool to perform HD formatting on new, blank,
service part Hard Drives.
From e-Support, files will be collected into a self-extracting data file. This data file will need to be
expanded. The default location for this expansion is the C:\ServTool\NewRom folder.
If downloading more than one data file, DO NOT EXTRACT ALL OF THE DATA FILES AT
ONCE. Extract one data file set (which will now be in the NewRom folder), register that data,
then proceed with the next file.
Please refer to the Device Specific Notes section for the number and extensions of files for each
machine and data type.
3 - Installation Specifications:
Recommended:
RAM : 32 MB or more
Necessary Cables:
1. IEEE1284 Parallel Cable
2. Cross-Over Ethernet Cable
3. USB Cable (Type A to Type B)
NOTE : High-Speed Parallel Mode is NOT available under Windows NT or 2000 – even if
supported by the hardware. Under these Operating Systems, the only Parallel Mode supported is
Low-Speed.
4 - Installation/Setup Instructions:
Starting with version 1.41 of the Service Support Tool, there are now two installer packages
available. One is the same as in previous versions and the other is targeted for Windows 98. The
reason behind this is the third party USB driver that is included. For certain machines (such as the
imageRUNNER 2000), certain components will need to be flashed via USB. The standard USB
Print driver that comes with Windows 98 (1st or 2nd editions) was not acceptable for use with the
Service Support Tool. The USB Print driver of Windows 2000 was acceptable. To allow flashing
via USB under Windows 98, Canon has licensed and included a third party USB driver. Under
terms of the third party license, Canon must track the whereabouts of all instances of this driver.
Upon contract termination with the third party, all instances of the driver MUST be deleted.
To enable the proper tracking (so that notification may be sent out when deletion is required),
Canon will NOT post the version of the Service Support Tool with the USB driver to e-Support.
The only way to receive this version is by CD distribution (i.e. System Software CD distribution
for the imageRUNNER 1600/2000). CDs distributed for units that require USB flashing will have
this version of the Service Support Tool included. Again, this version must be tracked, so it should
not be installed on computers that do not deal with machines enabled for USB flashing. Also, as
Canon will not post this version on the Internet, Dealerships also may NOT redistribute this
version internally. Remember, when the third party contract is terminated, Canon will notify all
dealerships who have received CD distributions and instruct them to delete all instances of the
USB driver.
There will be a second installer for the Service Support Tool. This installer is the same as the other
version except it does not include the USB driver. This version will be posted to e-Support and
may be redistributed internally at a dealership. This version will work for all machines except
those that require USB flashing and will be flashed from PCs running Windows 98. This version
will allow Windows 2000 PCs to flash via USB.
The two versions may be distinguished by whether there is a folder named ‘inf’ in the installed
‘ServiceSupportTool’ folder. If the ‘inf’ folder exists, then this was an installation of the third
party USB driver version.
NOTE : The installer will determine which version of Windows is running. Each installer will
work for Windows 9.x/NT/2000. USB capabilities are limited to Windows 98 (with the third party
driver version) and Windows 2000 - Windows 95 and Windows NT do not support USB.
Installation will proceed the same for each as detailed below:
1. Download the self-extracting file (PSST141E.exe) from e-Support or copy it from a CD.
2. Create a folder on the hard drive and place the self-extracting file inside it.
3. Double click on the self-extracting file and click on the OK button to start extraction.
4. Three files (bpchost.CAB, setup.exe, Setup.lst) will be extracted into the same folder as where
the self-extracting file is located.
Double click setup.exe to begin installation. The installer will indicate that it is copying files as
shown below:
It is possible that the Service Support Tool installer will determine that some Windows System
files are not up to date enough. It will then present the following dialog to ask permission to
update these files:
After clicking OK to update the files, Windows must be restarted. This must be done before the
setup program can be run again. Click Yes at the following dialog:
After Windows restarts, run the setup program again to continue and complete installation. The
dialog shown below will indicate files being copied:
At the screen shown below, click on the button with the computer image to start the installation
process:
It is possible that a newer version of certain components may already exist in the Windows
System. If so, a dialog like the following will be shown. Click Yes to keep the newer file:
If at some point installation is cancelled, or setup is exited prior to completion, the following
dialog will be shown:
After clicking Yes, the following message will be shown to indicate that installation was
interrupted:
When OK is clicked, the setup program will start the application removal tool as shown below:
A warning may be shown indicating that a shared file will be removed. This is shown below:
Click on Remove All to allow the uninstaller to remove all components. The following
confirmation screen will be shown:
After clicking OK to continue, a progress bar will be shown. Once all files are removed, the
following concluding dialog will be shown:
NOTE : By default, Parallel Mode is set to Low-Speed. This must be changed to High-Speed, if
possible (This is NOT possible under Windows NT/2000 – even if supported by the hardware).
Please refer to the Downloading/Uploading Data section.
As mentioned previously, a third party USB driver (provided with the Service Support Tool) is
necessary to enable flashing over USB from a Windows 98 (1st or 2nd Edition) PC. The special
version of the installer will place files necessary for this onto the target PC along with the Service
Support Tool. The steps detailed here will need to be performed, only once, in addition to the
standard Service Support Tool installation. Again, this is only necessary on Windows 98 PCs.
Also, this installation requires the device (i.e. an imageRUNNER 2000) to be connected to the PC
that has the Service Support Tool installed on it.
Connect the PC and the machine via a USB cable. Power on the PC and the machine. Once both
have started, the “Add New Hardware Wizard” will start and show the following dialog:
Select “Search for the best driver for your device. (Recommended)”, and click ‘Next’. This will
bring up the following:
At this screen, choose “Specify a location:” and click the ‘Browse’ button. The following dialog
will appear:
If the Service Support Tool was installed into the default directory, select the path to “C:\Program
Files\ServiceSupportTool\inf\usbprint” and then click ‘OK’.
At this point, click ‘Next’. It is possible that an ‘Insert Disk’ message may appear at this point.
This will depend on your PCs configuration prior to this installation. If the ‘Insert Disk’ message
appears (asking for ‘USB Disk’), click on the ‘OK’ button. At the resulting dialog, click on the
‘Browse...’ button and navigate to the same folder used above - C:\Program
Files\ServiceSupportTool\inf\usbprint and click on ‘OK’.
When the installation has finished, the following will be displayed:
Click on ‘Finish’.
Click on ‘Yes’ to restart the PC. At times when connecting to these USB-flashable devices, a
dialog will appear again asking to search for new drivers. This can be ignored by clicking on the
‘Cancel’ button. No additional drivers need to be installed. The dialog in question, is shown
below:
NOTE : The listing in Device Manager is NOT always accurate. Do not rely on this listing to
verify ECP mode – always check in the computer’s BIOS directly. To access the BIOS settings on
the computer, please refer to the documentation from the computer manufacturer. After making
the proper BIOS settings, it may be necessary to remove the LPT1 item from the Device Manager
and allow Windows to recreate it based on the new BIOS settings.
NOTE:
The following ERROR Code will be received if LPT Port is not setup for ECP.
If the previous execution of the Service Support Tool ended abnormally (error or other problem),
the following message will be displayed:
The Ver. Info. Button will bring up a display of the individual component file versions of the
Service Support Tool. The display is as follows:
This will bring up the following screen where the indicated functions can be performed:
Additionally, if the Control (Ctrl) key is held down while clicking on “To Next”, the following
dialog will be displayed:
This will allow the ServTool folder (where registered data resides) to be moved to a different local
Hard Drive or Hard Drive Partition. Network drives are NOT supported.
This will show a list of currently registered data files and provide buttons to register new files –
either from the standard “NewROM” folder (created on the HD when the Tool was installed) or
from a Selected Folder (which allows files on CDs to be registered). When a file is registered, it is
copied onto the HD of the computer and will be available even after the CD is removed.
When “Register from NewROM folder” is clicked, the Service Support Tool will automatically
register the firmware file that currently resides in the NewROM folder. There are no extra screens
or selections to be made.
When the Selected Folder method is used, the following screen will be shown:
This defaults to the NewROM folder on the HD but can be changed as shown below (and on
following page):
This screen also shows a folder with a valid data file selected. When a folder with a valid data file
is selected, the Information File (.ift) name will be displayed just above the Register button
(which will also become active at this point).
Once a valid data file is selected, click the Register Button.
When the file is copied/registered, the following will appear – click OK to continue:
From here, select the file that is to be removed and click the Remove button to erase it:
The following screen will be displayed to confirm the removal of the firmware:
When the Remove button is clicked, the firmware will be removed and the following completion
screen will be shown:
Here a list of stored backup data will be displayed and desired data can be selected and deleted by
using the Remove button.
In the Service Support Tool, there are two parallel download modes – High Speed and Low Speed
– this is displayed in the upper right hand corner. Low Speed is the term given to the download
method utilized in previous versions of the Service Support Tool and is included for compatibility
reasons. The other download method is the one labeled High Speed and was introduced in version
1.14Ea (then labeled as Standard) of the Service Support Tool. Please refer to the Device Specific
Notes section for information on which machines are supported with which mode. If a machine is
not supported in both modes, there will be no display.
At various points (if both modes are supported), a screen which contains the “Switch Operation
Mode” button as shown below may be presented:
Here the mode the Service Support Tool communicates with may be changed. Also, notice that
the current method is displayed in the upper right hand corner of this and almost all other
windows.
When installing the Service Support Tool, the default is set to Low-Speed. This will need to be
changed to High-Speed, if possible. In some cases, the combination of computer and Operating
System may make High-Speed impossible. In certain cases, the Service Support Tool will be able
to detect this and will not allow High-Speed to be chosen. This is also the case with Windows NT
and 2000 – High-Speed will NOT be a selectable option (this is an OS limitation). In these cases,
the mode cannot be changed and the screen will appear as follows:
Some firmware files/machines will allow for Network Downloading (via TCP/IP) in addition to
parallel downloading. Network downloading capability will be listed in the Device Specific Notes
section as well as under the file types that may support it. The connection for Network
downloading should be made with a Cross-Over Ethernet cable. This is a special Ethernet cable
made to connect two devices only. When utilizing Network downloading, the computer and the
device must employ TCP/IP addresses that are of the same segment. The easiest way to
accomplish this is by changing the device TCP/IP address to be the same as the computer TCP/IP
address – except for the last number. For example – if the computer is 146.184.129.127, make the
device 146.184.129.128. Utilize the same Subnet Mask and Gateway as listed on the computer.
NOTE : Before making any changes to the network configuration of an installed machine, print
out a configuration page so that there is a record of the original settings. After flashing, return the
machine to those original settings.
The information for the computer can be found under the TCP/IP Properties, listed in Control
Panels -> Network (Windows 9.x), Control Panels -> Network -> Protocols (Windows NT) or
Control Panels -> Network and Dial-up Connections -> appropriate connection document
(Windows 2000).
NOTE : Network Downloading is only available if the machine has entered Download Mode
through Service Mode. This is the only time that the network protocols will be active for
downloading.
When utilizing Network Downloading, the TCP/IP address of the target device will be displayed
in the upper right hand corner as shown below:
During the download procedure (which is detailed in the following sections), a display as follows
will be presented:
At the bottom of this display, is a counter showing Time Remaining for processing of the data file
just transferred to the machine. In both High Speed and Low Speed modes, this counter should
function. It has been observed that the initial starting value may not be accurate. Therefore the
countdown may proceed into negative numbers, but more probable is the countdown stopping
prior to reaching zero.
Some firmware files/machines will allow (or require) downloading via USB. As with the parallel
downloading, it is possible for there to be more than one USB connoctor on a machine. Care
should be taken to utilize the proper USB connector.
The following sections will discuss each data type individually. Each section assumes that an
IEEE1284 Parallel Cable is attached from the PC to the appropriate parallel port on the machine
to be worked on. Please refer to the specific model’s Service Manual for details on preparing the
machine for downloading. For file types that support Network Downloading, the steps that are
different from parallel Downloading will also be shown and will be preceded by a Network label.
This will also be done for those steps that are related to USB Downloading and will be noted by a
USB label.
From the Selecting Model/Unit screen, select the appropriate FDIMM file as shown below:
After the information transfer, the following connection screen will be displayed – click OK to
continue:
The following display is for selecting a task to perform – each will be discussed in the sections
that follow:
After completing a given task, the Tool will return to the screen shown on the previous page.
When “To Unit Selection Screen” is clicked, the following “Cleanup” screen will be displayed:
Click OK to continue.
If an older or identical version is selected (compared to that installed on the machine), an extra
message is displayed. An example for an identical version is shown below:
First, information will be obtained from the Flash ROM and the Flash ROM will be erased:
Certain models will allow the saving of certain data to a computer by utilizing this section of the
Service Support Tool. When performing this function, the following will be displayed to allow the
selection of the desired data:
Data will be transferred to the computer and the progress will be shown as indicated below:
Once the data is transferred, the following dialog will be displayed to indicate where the data
should be stored and what filename it should have:
Select the drive where the data file should be stored and type the desired filename in the area
provided:
Click on the Start Saving button and the file will be saved. A progress bar will be shown as below:
After the file is saved, the following screen will be shown. Click OK to continue:
To return previously saved data to a machine, the following dialog would be used to indicate
which file is to be transferred:
Select the proper file from the drop down menu and click Start to send the data to the machine.
After the transfer is complete, the following screen will be shown. Click OK to continue:
From the Selecting Model/Unit screen, select the appropriate BootROM as shown below:
Network : To perform this function while connected via a Network cable, first select the
appropriate BootROM file and then change the Interface setting from Bi-Centronics to Network
as shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown below:
After the information is obtained, the following connection screen will be displayed – click OK to
continue:
The following display is for selecting a task to perform – click BootROM Download to continue:
Select the desired version from the list and click the Start button:
If the file being sent is older or the same version, an extra dialog will appear. The following is an
example of the same version as installed being resent:
Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):
Once the additional processing is done, checksums will be compared and the following will be
displayed – click OK to continue:
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
Some machines will have Hard Drives (Service Parts) provided blank. In this case, there will be
an HDFormat data file that can be used with this Tool to prepare the HD for the System Software
installation.
As mentioned in the Device Specific Notes section, there are different methods for getting
machines into a download mode to accept data. For the devices supporting the HDFormat files,
there are two methods. In the Device Specific Notes section, these are referred to as Download
Modes B (accessed within Service Mode on the device) and C (holding down 2 & 8 while
powering on the device). Each mode allows a different level of access to the HD using HDFormat.
Mode B allows limited access and can only format certain partitions – it does not allow for a
complete format of the drive. Mode C allows for a complete format, but can only be done when
connected via a parallel cable – the network interface is NOT enabled in Mode C, only in Mode
B. Screenshots to account for both modes will be shown.
In this case, the proper HDFormat file needs to be selected as shown below:
Network : To perform this function while connected via a Network cable, first select the
appropriate HDFormat file and then change the Interface setting from Bi-Centronics to Network
as shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown below:
The following three sections will show the details for the different HD Format modes:
Mode B - Partition formatting only (immediately following)
Mode C - Partition format (pg. 6B3-9)
Mode C - Full HD format (pg. 6B3-12)
Mode B
Formatting a desired partition is detailed as follows:
After the information is obtained, the following connection screen will be displayed – click OK to
continue:
The following display is for selecting a task to perform – click Format to continue:
The screen below will display the available partitions – select the desired partition:
The following Final Confirmation screen will be presented – click Start to begin the actual HD
Formatting:
The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:
The following screen will appear once formatting is completed – click OK to continue:
The following display is for selecting a task to perform – click Format to continue:
The screen below will display the available partition – select the available partition:
The following Final Confirmation screen will be presented – click Start to begin the actual HD
Formatting:
The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:
The following screen will appear once formatting is completed – click OK to continue:
The following display is for selecting a task to perform – click Format to continue:
The screen below will display the available partition – select Start (under All Partitions) to
perform a complete format:
The following Final Confirmation screen will be presented – click Start to begin the actual HD
Formatting:
The screen for the start of the format process may only be shown briefly as formatting is quick but
it will be displayed as follows:
The following screen will appear once formatting is completed – click OK to continue:
All Modes
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
NOTE : When performing a full HD format, there will be no System Software left for the
machine to use. This will cause an error code to be displayed on startup – E602-0002. Remember
to install System Software (and other files as necessary, such as RUI and Language) to return the
machine to a functional state. Some devices have more than one version of System Software
(Copier vs. Network) – select the appropriate one and follow the instructions outlined in the
System Software:Updating System Software section.
USB: To perform this function via a USB cable, first select the appropriate System file and verify
that USB is the Interface setting:
Network : To perform this function while connected via a Network cable, first select the
appropriate System file and then change the Interface setting from Bi-Centronics to Network as
shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown here:
The following display is for selecting a task to perform – each will be discussed in the sections
that follow:
Select the version of System Software desired and click Start to continue:
If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. An example for identical software is shown below:
Data transfer will commence after hitting Start and will be shown as follows:
Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):
Once the additional processing is done, checksums will be compared and the following will be
displayed – click OK to continue:
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
If a backup does exist, the information below will be shown and Start can be clicked to initiate
recovery:
Data will be transferred to the computer and the progress will be shown as indicated below:
Once the data is transferred, the following dialog will be displayed to indicate where the data
should be stored:
Enter the desired filename in the area provided and click on Save:
Select the proper file and click Start Writing to send the data to the machine:
To install the RUI (Remote User Interface), select the appropriate RUI file at the Selecting Model/
Unit screen as shown below:
Network : To perform this function while connected via a Network cable, first select the
appropriate RUI file and then change the Interface setting from Bi-Centronics to Network as
shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown below:
The following display is for selecting the task to perform – click RUI Download to continue:
Select the desired version from the list and click the Start button:
If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. An example for identical software is shown below:
Data transfer will commence after hitting Start and will be shown as follows:
Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):
Once the additional processing is done, checksums will be compared and the following will be
displayed – click OK to continue:
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
To install a Language File, select the appropriate Language file at the Selecting Model/Unit
screen as shown below:
Network : To perform this function while connected via a Network cable, first select the
appropriate Language file and then change the Interface setting from Bi-Centronics to Network as
shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown below:
The following display is for selecting the task to perform – click Language Download to continue:
Select the desired version from the list and click the Start button:
If an older or identical version of software is selected (compared to that installed on the machine),
an extra message is displayed. An example for identical software is shown below:
Data transfer will commence after hitting Start and will be shown as follows:
Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):
Once the additional processing is done, checksums will be compared and the following will be
displayed – click OK to continue:
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
Ref. Name
[1] START/STOP button
[2] LOAD LED
[3] Model indicator LED
[4] Power indicator LED
[5] RS-232C cable
[6] Cable A (9-pin; about 70 cm in length)
[7] Cable B (7-pin; about 50 cm in length)
[5] [8] [1] [2] [3] [4] [7] [6] [8] RS-232C connector
Figure 2-1
The example in this section will be specifically for a Finisher-J1, but the procedure would follow
for any device that utilizes the Downloader PCB.
First, power off all devices and remove the appropriate covers to gain access to the PCB to be
flashed. Then, connect the Downloader PCB to both the PC (via RS-232C cable) and the device to
be flashed (for the Finisher-J1 this would be with Cable B to J12 on the Finisher-J1 PCB). After
connecting both cables, power on the PC and start the copier in the appropriate download mode
(for the Finisher-J1 this would be holding down the 2 & 8 buttons at startup until “Download
Mode” is displayed on the LCD). Please refer to the Device Specific Notes section of this manual
for any device specific information and details.
When the unit is powered on, the power indicator of the Downloader PCB should be on.
Now start the Service Support Tool and proceed to the Downloading/Uploading section to get to
the Selecting Model/Unit screen.
From the Selecting Model/Unit screen, select the appropriate file (in this example, the CPU for
Finisher-J1) as shown below:
At this point, press the Start/Stop button on the Downloader PCB and verify that the Start LED
turns on. Click OK in the Service Support Tool to continue.
Click on the Port Select button to verify that the proper serial port is selected. The dialog that is
brought up is shown below:
Verify the serial port setting and click OK. The following screen will be shown:
First, the communication between the computer and the target is adjusted:
When exiting from this section of the Tool, a “Cleanup” screen will be displayed as shown below:
At this point, press the Start/Stop button on the Downloader PCB and verify that the Start LED is
off. Power off both the PC and the unit, disconnect the cables and reinstall the covers.
From the Selecting Model/Unit screen, select the appropriate G3 Fax as shown below:
Network : To perform this function while connected via a Network cable, first select the
appropriate G3 Fax file and then change the Interface setting from Bi-Centronics to Network as
shown below:
Network : For a Network connection to function properly, the computer and machine need to be
connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine
need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so
the devices will communicate on the same segment. Basic instructions will be provided as shown
below – click on Set host name to continue:
Network : Enter the TCP/IP address of the machine that is to be communicated with as indicated
below – click OK to continue:
Network : This will return to the screen shown below. Click OK to continue:
The Service Support Tool will obtain some information from the machine, as shown below:
After the information is obtained, the following connection screen will be displayed – click OK to
continue:
The following display is for selecting a task to perform – click G3 Fax Download to continue:
Select the desired version from the list and click the Start button:
If the file being sent is older or the same version, an extra dialog will appear. The following is an
example of the same version as installed being resent:
Once data transfer is complete, additional processing is performed on the machine and the
following will be displayed as this is done (please see note at beginning of Downloading/
Uploading section with regard to this screen and the time displayed):
Once the additional processing is done, checksums will be compared and the following will be
displayed – click OK to continue:
When exiting out from this section of the Tool, a “Cleanup” screen will be displayed as follows:
This section will provide some information with regard to using the Service Support Tool with
certain specific devices. The following tables show which devices are supported in which of the
download modes:
Monochrome Products
Color Products
Some devices share common data files across many models. Therefore the Model Name that the
firmware is registered under may not exactly match the model being updated. The following table
lists these models and what Model Name they will be registered under. The multiple versions of
imageRUNNER 5000 are listed as well for clarification.
*Note: There are three file types for the Color imageRUNNER machines. These are D-CON, R-
CON and S-CON. Only the D-CON file is specific to either a Color imageRUNNER C2050 or a
Color imageRUNNER C2058, while the R-CON and S-CON are the same for both machines.
There may be times when one of the common files or the other is registered under a different
model than what it will be used for. Please refer to the Color imageRUNNER note at the end of
this section.
The following table shows the files and extensions that should be present for each device and type
of software file set:
The following table lists the firmware/software that may be flashed with the Service Support
Tool, along with an indication of the method necessary to put the machine in the proper download
mode:
A : Move the small switch next to the appropriate copier parallel port to the position marked
“LOAD”. Turn on the copier. The copier display remains unlit (for some models). NOTE : Some
units have multiple parallel ports – confirm that the proper one is being used.
B : Power on machine. Enter Service Mode. Enter Copier -> Function -> System. Select
Download and hit OK.
C : Power on the machine while holding down the 2 and 8 buttons. Hold 2 and 8 until “Download
Mode” is indicated on the display LCD. NOTE : Network flashing (even if supported) is NOT
available in this mode as the network functions of the controller have not been activated at this
early startup stage.
D : Press the “Additional Functions” key, followed by the “# (ID)” key to enter Service Mode.
Use the arrow keys on the control panel to select “#11 DOWNLOAD”. Press the ‘OK’ button on
the Control Panel to place the unit into download mode.
If it is necessary to communicate with the imageRUNNER 5000 in Low Speed mode, then the
imageRUNNER 5000 should be started in Download Mode (method C above) for all items.
imageRUNNER 2200/2800/3300/5000/5000i/6000/7200/85/8500/105 Starting in Download
Mode instead of Normal
If the imageRUNNER starts in Download Mode (without holding the keys as in method C above)
instead of Normal Mode, it will be necessary to redo installation starting with the HD Format and
reinstalling System Software and RUI, if necessary.
Copier vs. Network (N) System Software/BootROM
(imageRUNNER 2200/2800/3300/5000(new Main Controller)/6000/7200/85/8500/105)
The above captioned imageRUNNERs ship initially as Copier-only models and need to be
upgraded with an appropriate Printer Kit to add Network Printer functionality. Part of this process
is the physical replacement of the original BootROM with a Network enabled BootROM
(designated with an ‘N’ at the end of the version). Also, a Network version of System Software
must be installed.
When flash files are registered in the Service Support Tool, they will be registered under the
model name (i.e. iR8500) if they are Copier-only files (such as for the BootROM or System
Software) or files common to both versions (such as the RUI, HD Format and Language). For
Network versions of the BootROM and System Software, they will be registered under the model
name with an ‘N’ appended to the end (i.e. iR8500N).
While the BootROM and System Software can be updated in the imageRUNNER, they can only
be updated with files of the same type (with or without an ‘N’) and BootROM and System
Software must match for the imageRUNNER to operate – with one exception. In the process of
performing a Network upgrade, the BootROM should be replaced first. The ‘N’ BootROM will
support an imageRUNNER starting with Copier System Software. This is done to allow use of the
imageRUNNER (in Copier-only mode) if there is a wait time until the System Software can be
installed. Once the Network System Software is installed, the update is complete. Once an
imageRUNNER has a matched set of BootROM and System Software, both can be flashed in the
imageRUNNER to newer versions of the same type (with or without ‘N’).
NOTE : If a Copier-only BootROM is installed in an imageRUNNER with Network System
Software already installed, an E677 error will be displayed on startup.
Despite the ‘N’ BootROM supporting an imageRUNNER starting with Copier System Software,
the ‘N’ BootROM will NOT support flashing Copier System Software (only flashing of Network
System Software) – again with one exception. Some imageRUNNER models support internal and
external controllers (i.e. imageRUNNER 8500 with Printer Kit-B3 (Internal) and the imagePASS-
M1 (External)). When Printer Kit-B3 is used, the system works as previously described.
However, when the imagePASS-M1 is used, the system is a little different. To allow for an
“upgrade” to the imagePASS from a unit with Printer Kit-B3 already installed, there is a method
to allow an ‘N’ BootROM (which would have been installed with the Printer Kit-B3) to permit
the flashing of Copier System Software onto the imageRUNNER. This is achieved with a
combination of updated firmware files (the flash files for the Service Support Tool) and an
updated Service Support Tool application (v1.32 or later).
There are several differences between the Color imageRUNNER C2050 and the Color
imageRUNNER C2058. A main one is the Printer Board. The Color imageRUNNER C2050
introduced the Color Network Printer Board-A1 and the Color imageRUNNER C2058 introduces
the Color Network Printer Board-B1. The Color Network Printer Board-B1 may also be used in
the Color imageRUNNER C2050, if the Color imageRUNNER C2050 firmware values (D-CON/
R-CON/S-CON) are at the proper level. With respect to the two models, the R-CON and S-CON
are the same, so the files are common to both models – even though they may register in the
Service Support Tool under one model or the other. The D-CONs, however, are unique to each
model. This is due to some of the other differences between a Color imageRUNNER C2050 and a
Color imageRUNNER C2058. Always make sure that the proper D-CON file is being utilized.
Under the Service Support Tool, the files for a Color imageRUNNER C2050 register under
iR_C2100 and the files for a Color imageRUNNER C2058 register under iR_C2105.
For each model, there will be separate D-CON files. All older R-CON and S-CON files registered
under iR_C2100 (for the Color imageRUNNER C2050). Currently, newer R-CON files continue
to be registered under iR_C2100 while newer S-CON files are registered under iR_C2105. At the
present time, regardless of where the R-CON and S-CON files are registered, they may be used on
both models. Where the files are registered, as well as interoperability, may change in the future.
There are two USB connectors on the imageRUNNER 1600/2000 models. One is external (on the
optional Printer Board) and is ONLY for USB printing. The USB connector for flashing is on the
IP PCB and is J3/J203. The small rectangular plate on the rear of the unit must be removed to
access this connector. This connector is also used for the optional Ethernet board to plug into.
Therefore, if the Ethernet board is installed, there will already be a USB cable attached to J3/J203.
This cable must be removed from J3/J203 so that the USB cable that will be used for flashing may
be installed. The USB cable from the Ethernet board should be reinstalled after flashing is
complete.
During the flashing process, there will be a time when the lights on the Control Panel are turned
on and the imageRUNNER will reboot itself. This is normal. During this time, the Service
Support Tool will still be on a “countdown” screen. This screen will continue until it reaches zero,
at which point the checksum screen will appear. Before the Service Support Tool counts down to
zero, the imageRUNNER will reboot and Windows will present an “Add New Hardware” screen.
Just press ‘Cancel’.