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  • What Do They Need To DO?: WHO Are We Empathizing With?

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    Jee
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    The document outlines seven categories to consider when empathizing with others: 1) who to empathize with and their situation, 2) what they need to do, 3) what they see, 4) what they say, 5) what they do, 6) what they hear, and 7) what they think and feel, including their pains, gains, and other motivating factors. The goal is to understand others' perspectives by considering these different aspects of their experiences and behaviors.

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    Empathy Map Diagram Final

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    Empathy-Mapping-Diag-Final

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    The document outlines seven categories to consider when empathizing with others: 1) who to empathize with and their situation, 2) what they need to do, 3) what they see, 4) what they say, 5) what they do, 6) what they hear, and 7) what they think and feel, including their pains, gains, and other motivating factors. The goal is to understand others' perspectives by considering these different aspects of their experiences and behaviors.

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    © All Rights Reserved
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    15 views1 page

    What Do They Need To DO?: WHO Are We Empathizing With?

    Uploaded by

    Jee
    The document outlines seven categories to consider when empathizing with others: 1) who to empathize with and their situation, 2) what they need to do, 3) what they see, 4) what they say, 5) what they do, 6) what they hear, and 7) what they think and feel, including their pains, gains, and other motivating factors. The goal is to understand others' perspectives by considering these different aspects of their experiences and behaviors.

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    © All Rights Reserved
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    of 1

    1 WHO are we empathizing with? GOAL 2 What do they need to DO?

    Who is the person we want to understand? What do they need to do differently?


    What is the situation they are in? What job(s) do they want or need to get done?
    What is their role in the situation? What decision(s) do they need to make?
    How will we know they were successful?

    7 What do they THINK and FEEL?

    PAINS GAINS
    What are their fears, What are their wants, 3 What do they SEE?
    frustraions and anxieties? needs, hopes and dreams?
    What do they see in the marketplace?
    What do they see in their immediate environment?
    What do they see others saying and doing?
    6 What do they HEAR? What are they watching and reading?

    What are they hearing others say?


    What are they hearing from friends?
    What are they hearing from colleagues?
    What are they hearing second-hand?
    4 What do they SAY?
    What have we heard them say?
    What other thoughts and feelings might motivate What can we imagine them saying?
    their behavior?

    5 What do they DO?


    What do they do today?
    What behavior have we observed?
    What can we imagine them doing?

    (c) 2017 Dave Gray, xplane.com

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