SYNOPSIS ON

The Problem solution Service for the IT Architecture

Consumers in IT Architecture Industry

From

Internet Component Management Group (iCMG), Bangalore.

Submitted By:

Piyali Neogi

Regd. No. - 911240020

College:

IIBS
Bangalore

Research Supervisor

Prof. Narayan Prasad

 CONTENTS

 Title

 Introduction

 Objective

 Problem finding

 Research methodology

 Importance of the study

 Conclusion
TITLE
iCMG (Internet Component Management Group) provides a number of internet services
for the architecture world. One of them one service is named as “Ask the Architect”.
During my internship period I was working particularly for this service. So the problem for
this service what I have found is “Why “ask the Architect” is not getting responds from the
architecture as the expectations of the firm”.

INTRODUCTION
iCMG is a leading full service Enterprise & IT Architecture Firm, providing architectural
services to a wide variety of clients (over 20 domains) across 23 countries. For nearly 10
years, it has specialized in making visions in to realities through supplying “architecture
ideas & models” to organizations. Sometimes, it's models for middleware for Air Traffic
Control systems or assessment of systems to manage safe passage of ships or refining
strategies for market competitiveness. Its head office is established in U.K. It provides
various services through internet to the architecture consumers and architectures also,
like awarding the architectures who have done a good job in this field, solve the problems
to the architecture consumers who are having problems in their business models,
infrastructures, launching new ideas in IT world and many more. During my internship
period I was working for a particular service which is named as “Ask the Architect”. Mainly
this is a forum where the architectures and the architecture consumer can join to discuss
their problems and get solutions from the famous IT architectures all over the world. In
today’s era we can see that to get solutions from any famous architecture directly is so
time consuming and expensive also. So iCMG has launched this service. During my
working period I have seen that iCMG has a lot of expectation from this service that one
day it will be one of the topper IT services in IT world, world’s most famous architectures
will solve the problem of the famous architecture consumer’s critical problems through
this forum.
OBJECTIVE
My objective is to do this study is

1) To find out the problem behind the reason why the service “Ask the Architect” is
not getting respond from the IT world as company’s expectations.
2) Also to find the solution of this problem.

PROBLEM FINDING

While working in iCMG as a trainee I was also a responsible person to make service as
the company wants. I have tried my best to do that. Not only me, some of my seniors
were also responsible for this service. There I found that though we are trying our best
but the response is not coming as per the company expectations. I have also found some
reasons of behind this also…
1) Basically this is an IT based firm so only the candidates from IT background can
perfectly handle every service of this firm. Particularly in this service company
make only relations with famous IT architectures and IT architecture consumers,
so only the IT experts can easily work as mediator between two parties. But the
company does not recruiting form IT candidates always.
2) The website made for this service is not user-friendly. It is little bit critical and time
consuming. That’s why company gets many negative feedbacks also.
3) Information overload in the website is also a major reason behind this.

RESEARCH METHODOLOGY
To do this study mainly I have taken information from my senior employees working
particularly for this service and from the feedbacks got for the service through internet
and also by asking personal views of the architectures through mails.
IMPORTANCE OF THE STUDY
This study is important as well as for my university project work and for the company
sake also. During my internship period as I have found the problems side by side I have
tried to solve the problems also which can give the company a new idea to rectify the
strategies used by them to run the service successfully and also can boost my research
work strongly.

Also It helps to understand the necessity of the said service in the Architecture industry.

CONCLUSION

In my research study I have tried my best to do a good job which can boost up my
objectives of research and can help the company as much as possible. First I have
observed the total process of the service after that I have found the problems occurred in
the service and tried to find out the solutions of the same. I have learned a lot of new
process, new strategies and many more things while doing this project.