Technical Product Specification Report

Technology Glance

Technology has changed its dynamics every 6 months which may become an impact and

urges our daily lives routine and habits too. Among multiple habits and routines,

Earbuds/Earphones in the category of mobile accessories and their usage increased significantly

and changed the way of listening to music and calling on phones too. In the past, we used to

think that wired headphones deliver higher quality sound than wireless headphones. But wireless

headphones are the best they've ever been to these days. Wireless does not mean bad sound

anymore. Moreover, technology has great other pros and cons too, if we not cope with their lives

according to with updated technology, these technologies will ruin us and we may never get back

their lives.

Product Information

Samsung Galaxy Buds especially designed for the high tech oriented customers that the

wanted to always try to new in technology and make their life easy in order to usage such kind of

accessories.  Samsung set the target market for these accessories who used to love listening to

music (teenage, young adult and adult) have a huge phone call s turnover as well who may do

their business, sportholic and but mostly are tech lovers. The major benefit of these product is

multiple like a lot, apparently The lack of such bulky wire and which bring user experience

enhance in good terms and enjoy music and attend phone calls on the go, further more. Samsung

itself very much take care in policy of warranty claims, price strategy for their targeted

customers. As far as concern of price Samsung realize the world global economies condition so

for this gap Samsung has also launched multiple variants of earbuds with same quality but with
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different slight features in account to fulfill customer make life easy and fulfil dreams of their

customers.

Criteria for Buying the Product

When it comes to criteria for purchasing decision of Samsung earbuds, Customer

normally think that things can able to fulfill if they buy this accessory. The customer normally

makes a checklist in order to map themselves needs like earbuds battery last long (It normal

conditions Samsung earbuds give best last long up to 6 hours either could use for phone calls or

listening to music. On the other hand of customer perspective for selection criteria that earbuds

how well balanced in term of sound quality like it does impact on ears or not and also how easy

to clean accessory and the main important thing does this earbud support other mobiles phones

with providing same quality in term of listening to music and attend phone calls this all belongs

to generic public factor effecting assumptions based on multiple surveys Even as an individual

customer criteria for purchasing of earbuds, I will more look that this kind of earbud only

mapped with Samsung devices or can be supported for other devices too with same quality in all

terms. When it comes to comparison between Beats, Sony and other technology companies, even

these company’s accessories can be sync with same price, same claimable warranty policy and

with same sound of quality and Apps does support too.

Description of Product Specification

Samsung think very deep-down for its customer easiness and convenience for in accessories in

narrative of Fit to keep up and stay with you, either it can be in features of product, design of

product, user experience of product and lot more. The sleek, stylish and pocket friendly design of
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earbuds and light in weight make customer to take it anywhere with no as such wear and tear

problem.

Fig 01

In term of functional features of Samsung does offer lot of functionality easiness to their

customers especially for accessories like earbuds. The Galaxy Buds provide many of the same

features as most other true wireless earbuds: charging case, on-board controls, audio clarity, ease

of access to virtual assistants and more. There is one big drawback though: Whether you own

one of the latest Galaxy handsets or an Android smartphone from Samsung.

Customer Reviews

Samsung and its marketing team always keep stuck their eagle eyes in many forums to know

about their product reviews direct from end user. Samsung always using aerial view for this and

used multiple tools to analysis the behavior of customer toward their products either and address

customer’s issues directly at great extent. In terms of physical features, design and functionality
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level, customer not have high serious issues except the policy of earbuds for mapping with other

devices, the policy seems caveat for customers, people think the cost of earbud it actually high

and people with Ok with this price but it must be paired with other devices too. As far as in many

forums like amazon, Daraz, Alibaba other platforms found rating average 3.5 which is quite

satisfactory, only the end user face issue which is mentioned above that, Samsung must offer

functionality to pairing of earbuds with other devices. People normally evaluates this product

from its last long battery life, sleek and pocket friendly design and on that basis compare to other

competitor’s same product customer more likely suggest Samsung earbuds for its friends and

family and other relatives as well.

Evaluating the Product

True wireless Samsung earbuds were decent, they offered incredible battery life, wireless

charging and a compact, comfortable fit. Yet sound quality was merely good, and their built-in

microphones were terrible when voice calls came and customer also evaluates such based

product based on above mentioned criteria.

Criteria 1

Battery Life

Very Bad Bad Good Very Good Excellent

O-------------------------O---------------------O-----------------------O---------------------O

1 2 3 4 5
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Criteria 2

Design

Very Bad Bad Good Very Good Excellent

O-------------------------O---------------------O-----------------------O---------------------O

1 2 3 4 5

Criteria 3

Pairing with Other Devices

Very Bad Bad Good Very Good Excellent

O-------------------------O---------------------O-----------------------O---------------------O

1 2 3 4 5

Criteria 4

Sound Quality

Very Bad Bad Good Very Good Excellent

O-------------------------O---------------------O-----------------------O---------------------O

1 2 3 4 5
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Criteria 5

Convenience and Comfort

Very Bad Bad Good Very Good Excellent

O-------------------------O---------------------O-----------------------O---------------------O

1 2 3 4 5

These criteria are generic customer based according to target market and major market share

holder. Mostly customers around the world evaluate product criteria and level of satisfaction

according to above table.

Suggestions for Improvement

The major problem is earbuds not able to pair with other companies’ the device, Samsung

established android based ecosystem where if a customer comes at Samsung network so

customer holds them that not to move to other companies like the same policy adopted for

earbuds like can say not easy to exit from Samsung platform. Samsung should offer leverage

policy for their customer where they easy to exit on other companies. The other issue charge the

earbuds at least 30 minutes (Close the app or program you're using to update the earbuds. Then,

place the earbuds into the charging case and close the lid). Exit apps or software that may be

running on your device, and then restart the device. Samsung not for earbuds for other

accessories to address above challenges while faced by customer during toggle up with earbuds

especially.

Conclusion and Recommendation

Technical Product Specification Report

Deep analysis and insights of Samsung earbuds, its target market, Price, policy for warranty

claims, physical, functional, and design features are quiet at a satisfactory level, these levels of

satisfaction based on reviews of customers. The overall product specs are good and convenient for all

but on another some functionality raised issues like paring with other companies’ device, charging

method. However, the capability, compatibility, and convenience with the product is high.

References

1. https://www.samsung.com/us/support/troubleshooting/TSG01111318/
2. https://www.theverge.com/2020/2/24/21147654/samsung-galaxy-buds-plus-review-
wireless-earbuds-sound-quality-battery-life
3. https://www.amazon.com/gp/customer-
reviews/R2RXLZIOV7T3EM/ref=cm_cr_arp_d_viewpnt?
ie=UTF8&ASIN=B07MWCNR3W#R2RXLZIOV7T3EM
4. https://www.samsung.com/in/wearables/galaxy-buds-r170/SM-R170NZKAINU/
5. https://www.engadget.com/2019-03-13-samsung-galaxy-buds-review-true-wireless-
earbuds.html
6. https://news.samsung.com/global/hands-on-review-of-the-all-new-galaxy-buds
7. https://theperformanceclub.org/samsung-headphones/
8. https://www.samsung.com/us/support/owners/product/galaxy-buds
9. https://www.samsung.com/in/wearables/galaxy-buds-r170/SM-R170NZWAINU/