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Internationalisation
Jan Johanson
University of Uppsala, and 11
Jan-Erik Vahlne
Stockholm School of Economics, Sweden
The second pattern explained is that firms enter new markets with
successively greater psychic distance. Psychic distance is defined in terms of
factors such as differences in language, culture, political systems, etc., which
disturb the flow of information between the firm and the market (Vahlne and
Wiedersheim-Paul, 1973). Thus firms start internationalisation by going to those
markets they can most easily understand. There they will see opportunities,
and there the perceived market uncertainty is low.
Observe, however, that these patterns are manifestations of the process in
the internationalisation of the firm. The process is a theoretical model based
on assumptions about the relations between the concepts of market
commitment, market knowledge, current business activities, and commitment
decisions. The patterns can be seen as operationalisations of the process model
with the stages and the psychic distance as possible indicators. Other indicators
may also be possible. Market commitments can be indicated by the size of the
investment in the market or the strength of the links with the foreign markets,
i.e. the degree of vertical integration. Other patterns may be derived as well,
such as regarding joint ventures or acquisitions versus greenfield investments.
The process model has grown out of empirical research, based on traditional
microeconomic and marketing theory, about Swedish firms competing
internationally (Carlson, 1966, 1975). It could be expected that the model's
validity is limited to countries like Sweden which are rather small and highly
industrialised. Later research from other countries has reported empirical
observations in support of or consistent with the model. Empirical research
by Wisconsin researchers about export behaviour provides a similar picture
(Bilkey, 1978; Bilkey and Tesar, 1977; Cavusgil, 1980,1984). Consistent results
have also been reported from extensive export research in Mannheim (Dichtl
et al., 1984). Davidson (1980,1983) and Denis and Depelteau (1985) have also
reported supporting results from empirical studies of market selections of US
firms going abroad. Similar results have also been obtained in studies of Hawaiian
export firms (Hook and Czinkota, 1988), Japanese firms' export strategies
Qohansson and Nonaka, 1983), Turkish exporters (Karafakioglu, 1986), and
Australian firms (Barrett, 1986). A study of US entry by acquisitions
International and joint ventures gives robust results supporting the model (Kogut and Singh,
Marketing 1986). Ford et al. (1987) report in a study of export development of firms from
Review less developed countries that export entries are first made in culturally close
7,4 countries and subsequently in the developed countries. In a study of US firms
exporting at industrial shows, Bello and Barksdale (1986) found strong support
for the model.
14 Overall, the model has gained strong support in studies of a wide spectrum
of countries and situations. The empirical research confirms that commitment
and experience are important factors explaining international business behaviour.
In particular, the model receives strong support regarding export behaviour,
and the relevance of cultural distance has also been confirmed.
Critical Views
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Criticism of various kinds has also been put forward. One criticism is that the
model is too deterministic (Reid, 1983; Turnbull, 1987; Rosson, 1987). This
is primarily directed at what is sometimes called the "stages theory", which
is one of the manifestations of the internationalisation process. The argument
is that the firm has the option of making a strategic choice as to modes of entry
and expansion. Reid argues that such a choice is contingent on market conditions,
and a transaction cost approach is superior to the process model in explaining
diversity and variations in internationalisation behaviour. This view is supported
by Turnbull's (1987) studies of export organisation in some British industries.
This argument is quite plausible but should perhaps not be primarily an
argument against the process model — unless it is directed at the manifestations
of the model — but rather an argument for development and differentiation of
the model. This means that the critique should be directed at the very partial
nature of the model, which is the consequence of a very conscious effort by
the model builders to catch one single, and so far rather unnoticed, mechanism
with strong explanatory power regarding a wide spectrum of manifestations
of the internationalisation of the firm.
It has also been argued that the process model says something important
only about the early stages of internationalisation when lack of market knowledge
and market resources are still constraining factors (Forsgren, 1989a). When
the firm already has activities in several countries, these factors are no longer
a problem. In that situation, the firm can allocate resources to international
activities on the basis of the real market conditions rather than in response
to the unknown. This view is consistent with the fact that most of the empirical
support has come from studies of the early stages of internationalisation. This
critique concerns the range of validity of the model and should be shared with
the direct investment theory in which a basic assumption is the disadvantage
a foreign firm has compared with domestic firms.
In a study of Swedish firms in Japan, Hedlund and Kverneland (1985) found
evidence that the development patterns of thosefirmswere not in accordance
with those expected on the basis of the internationalisation process model.
The reason for this, they argued, is that there has been a general inter-
nationalisation of industries and markets so that the lack of market knowledge Internationalisation
is no longer a factor limiting the pace and patterns of internationalisation of
firms. Assuming that internationalisation is an irreversible process, their
conclusion is that the model of the firm internationalisation process will be
increasingly less valid in the future. Their reasoning seems, however, more
convincing than their interpretation of the data which are surprisingly consistent
with the process model. 15
Nordstrom (1990) argues that the world has become much more homogeneous
and that consequently psychic distance has decreased. He expects that recent
starters are willing and able to enter directly into large markets as some of
these are now as close to Sweden in a cultural sense as are the Scandinavian
countries. The explanatory value of psychic distance would in that case have
decreased. Nordström's preliminary results seem to confirm this argument.
Britain, Germany and the US have become as common a target for the very
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assumption is obviously more true for inexperienced firms and the latter for
experienced. On this point the two frameworks are obviously inconsistent, but
it is interesting to note that when Dunning discusses to what extent the eclectic
paradigm allows forfirm-specificbehavioural differences, he asks for more
research on the attributes offirmswhich can have an impact on their response
to any particular configuration of the three types of advantages. We would argue
that the commitment and the amount and quality of experience gained, are
examples of such attributes.
A second explained variable in both frameworks is the mode or form, internal
or external to thefirm.Again, the eclectic paradigm predicts that the company
will optimise rationally, while the internationalisation model, placing uncertainty
avoidance in the centre, assumes that no optimisation will occur. Unless the
constraints in terms of lack of knowledge of the foreign market and lack of
established relationships to various parties, especially customers, on the foreign
market (which makes it possible to calculate costs andrisks)are included among
the explanatory firm characteristics, the eclectic paradigm cannot explain the
shifts in mode explained by the internationalisation model. In other words, an
experienced decision maker will perceive future transaction costs differently
than the inexperienced decision maker.
In terms of explanatory variables the difference is dramatic. The
internationalisation model in its original version explicitly used only one — the
firm's knowledge. Implicitly there was another — relationships to other bodies
on the foreign market. This is now made explicit in the present article. There
is no ambition to increase the number of explanatory variables, as our aim is
really to contribute to an understanding of the incremental nature of the
internationalisation process. The eclectic paradigm on the other hand has the
objective of giving a full-fledged explanation of the firm's foreign operations,
thereby relying on all relevant exploratory factors.
It is interesting to compare the underlying mechanism of the two frameworks.
According to Williamson (1981) transaction costs are affected by uncertainty,
bounded rationality and opportunism. When transaction costs reach a certain
size, it pays to internalise. Transaction costs are, for example, high for
technologically complex products. Consequently, the propensity to rely on
International own sales organisations rather than agents are higher infirmswith those kinds
Marketing of products (cf. Hörnell and Vahlne, 1973). But these typically also rely on outside
Review middlemen in the early stages of the internationalisation process for reasons
7,4 explained above. The company at this stage is neither able nor willing to
internalise the activities performed by the middleman. Once uncertainty falls
below a certain level, the ability to internalise is there but the willingness to
18 do it may not exist until something triggers the decision. Alternatively, when
uncertainty is eliminated extemalisation might be feasible. The main difference
between the two frameworks is that the internationalisation model recognises
that transaction costs change over time, while the eclectic paradigm assumes
the decision makers involved are rational and well-informed right from the start
of the internationalisation process.
The eclectic paradigm is basically static in nature, while the internationalisation
model is dynamic paying explicit consideration to changes in the explanatory
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Industrial Networks
Some of the deficiencies of the process model will be discussed by relating
the internationalisation process to the concept of industrial networks. Empirical
research has demonstrated thatfirmsin industrial markets establish, develop,
and maintain lasting business relationships with other business actors
(Hakansson, 1982; Turnbull and Valla, 1986; Hallén et al., 1987). This research
has shown that relationships develop through interaction in which the parties
build mutual trust and knowledge, and that interaction means strong commitment
to the relationships (Ford, 1979).
The relationships are connected by networks which develop as a consequence
of the interaction between firms. The specific firm is engaged in a network
of business relationships comprising a number of different firms — customers,
customers' customers, competitors, supplementary suppliers, suppliers,
distributors, agents and consultants as well as regulatory and other public
agencies. Similarly, industries can be regarded as networks of business
relationships comprising a number of different business actors. In any specific
country, different industrial networks can be distinguished. Such different
industrial networks may be more or less international to the extent that the
connections between networks in different countries are more or less extensive.
Evidently, business relationships and consequently industrial networks are
subtle phenomena, which cannot easily be observed by an outside observer,
i.e. a potential entrant. The actors are tied to each other through a number
of different bonds: technical, social, cognitive, administrative, legal, economic,
etc. The outsider can only achieve a very superficial comprehension of such
a complex and fluid network. The relationships and the networks can only be
understood through experience from interaction inside, and especially so if there
is a cultural distance between the actors. Thus, in relation to the inter-
nationalisation process model it can be assumed that market (i.e. network) Intemationalisation
knowledge is based on experience from current business activities, or current
business interaction.
The network view implies that all actors in a network are more or less active
and that the establishment of new relationships and the development of old,
is a result of interaction between active parties. To enter a network from outside
requires that other actors have to be motivated to engage in interaction, 19
something which is resource demanding, and which may require several firms
to make adaptations in their ways of performing business. Thus, foreign market,
or network, entry of the firm may very well be the result of interaction initiatives
taken by other firms which are insiders in the network in the specific country.
However, the chances of being the object of such initiatives are much greater
for an insider. An extension of the intemationalisation process model to take
into account the network aspect should consequently make the concepts
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This line of thinking is related to that of Porter (1980), who argues that "switching
costs" make it expensive for a customer to change supplier. The higher these
costs are, the more difficult it will be for a potential alternative supplier to
convince the buyer to change, and it will require some time.
The networks in a country may well extend far beyond country borders. It
can be assumed that there are differences between countries as to the
international extension of the networks in the country. Likewise it can be
assumed that there are differences between products regarding the inter-
nationalisation of the relevant networks. It can also be expected that the
international extension of these networks has strong implications for the
intemationalisation of the firm.
Thus, in relation to the intemationalisation of the firm the network view argues
that the internationalisingfirmis initially engaged in a network which is primarily
domestic. In terms of networks, intemationalisation means that the firm
International develops business relationships in networks in other countries (Johanson and
Marketing Mattsson, 1988). This can be achieved: (1) through the establishment of
Review relationships in country networks that are new to the firm, i.e. international
7,4 extension; (2) through the development of relationships in those networks, i.e.
penetration; and (3) through connecting networks in different countries, i.e.
international integration.
20 The relationships of a firm can be used as bridges to other networks. Consider
the firm which is engaged in international business relationships. These
relationships can help the firm in getting inside networks in foreign countries.
In some cases they can even force the firm to enter foreign networks (Johanson
and Sharma, 1987). This is the case when the customer demands that the
supplier follows him abroad if he wants to keep the business at home. Generally,
it can be assumed that direct or indirect bridges exist betweenfirmsand different
country networks. Such bridges can be important both in the initial steps abroad
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