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  • Technical Support Hierarchy

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    Gamal Ahmed
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    This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

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    Technical support hierarchy

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    Technical support hierarchy

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    This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    42 views6 pages

    Technical Support Hierarchy

    Uploaded by

    Gamal Ahmed
    This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    For ZTE Msan project

    Technical support procedure for Emergency incident

    © ZTE All rights reserved


    2
    Technical support procedure for normal incident

    © ZTE All rights reserved


    3
    Local Technical support team
    Position Region Name Contact number Email

    CSR Whole AhmedMagdy +20-1022075106 Ahmed.hanfy@zte.com.cn


    (customer support Egypt
    representative)
    LTEC Whole Niu Tong +20-1278111129 Niu.tong@zte.com.cn
    (local technical Egypt
    Liu chenggeng +20-1069574572 Liu.chenggeng@zte.com.cn
    expert center)
    Great Cario MohammedGamal +20-1061749430 Mohammed.Gamal@zte.com.cn

    Mohamed Mostafa +20-1097166656 Mohamed.Mostafa@zte.com.cn

    FSO Delta Ahmed Basuony +20-1066059732 Ahmed.basuony@zte.com.cn


    (Field support office)
    Mohamed Ragab Mohamed.Ragab@zte.com.cn

    Upper Egypt Ahmed Abdelatif +20-1094909514 Ahmed.Abdelatif@zte.com.cn

    © ZTE All rights reserved


    4
    Global Technical support

    Hotline 0086 755 26771900

    Fax 0086 755 2677080

    Website http://support.zte.com.cn

    © ZTE All rights reserved


    5
    Thank you

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