7.

5 Adjacency pairs
adjacency pair is composed of two utterances by two speakers, one after
the other.Adjacency pairs include greeting-greeting,compliment-
acceptance/rejection, complaint-apology/ denial, request-acceptance/
rejection, question-answer and so on.
Example:
A:What is your name?
B: My name is An
7.6 Conditional relevance
According to the principle of conditional relevance, one
utterance provides for the relevance of a following type of utterance by
setting up an expectation of what is likely to follow. If the expected type
of utterance does not occur, then it is ‘an event’ and is deemed to be
‘officially’, or ‘notably’ absent (Schegloff, 1972: 76)
7.7 Preference organization
Preference is not a psychological characterisation, but a structural one;
preferred responses are typically simpler, whilst dispreferred responses
tend to be marked by various kinds of complex- ity, including delays,
prefaces and accounts, (Pomerantz, 1984; see also Levinson, 1983: 334–
335 for details and examples).