Министерство образования Республики Беларусь

Учреждение образования

«Барановичский государственный университет»

Факультет славянских и германских языков

Кафедра теории и практики германских языков

УСР №5

По дисциплине: " Практика устной и письменной речи"

Тема: «Права покупателя (возврат, обмен товаров)»

Выполнила:

Студентка группы СИЯ-11(1)

Вандич А. Г.

Проверила:

Старший преподаватель

Бартошевич И. А.

Барановичи 2020
 Exercise 1

1. c

2. f

3. a

4. b

5. e

6. d

Exercise 2

1. I am outraged and want to complain about

2. I demand that you improve your standards
3. All and all, the whole experience was a failure
4. I want to say that the service was terrible
5. If the situation does not improve in the future, I will stop working with you and take my business
elsewhere

Exercise 3

A. Dear MrsBrosnan,
I am writing to complain about a waterproof jacket I purchased from your shop last week.
1) Although the jacket was supposed to be completely waterproof, I got soaked the first
time I wore it in wet weather.
2) Furthermore, when I tried to take the jacket off, the zip wouldn't open and when I tried to
get it unstuck, the jacket tore.
I sent the jacket back to your shop after having been assured by one of the assistants that I would be
sent a refund.
3) However, I still have not received one.
As a regular customer of yours, I feel disappointed with the way I have been treated and hope that
steps will be taken to rectify the situation.
I trust this matter will receive your immediate attention.

B. Firstly
Then
However

Mild: However/Although, Furthermore, in addition, Firstly, Then, Despite

Strongly: I am writing to express

Exercise 4

1. My two-year-old daughter cut herself on the toy even though you claim it is safe for children
over 18 months.
2. The shirt’s bright red collar has turned pink, despite the fact that the label states that it can be
washed at high temperatures without the colours fading.
3. When we received the bill we realized we had been charged the full price, although we were
told there would be a 20% discount if we ordered before June.
 4. The top rack of the dishwasher has broken, however, I have only used it three times.
5. You still keep delivering equipment to the wrong address nevertheless I informed you of my
change of business address.
6. I received a letter saying my license has expired for this reason I sent you a cheque to renew it a
month age.
7. I had to share a bathroom with other guests consequently I booked a room with a private
bathroom

Exercise 5

G for - about

G who – which

WW also – however

G while – during

G I have taken – took

G tried - -

WW hit – heat

WW obviously wrong - works wrong

G will resolve – will be resolved

G properly it worked - it worked properly

S faithfuly – faithfully

Exercise 6
Dear Sirs,
I am writing to inform you that yesterday I got my new smartphone set which was delivered by
your delivery service. The package was undamaged so I signed all documents and paid the rest
of the sum.
But when I unpacked it I found several scratches on the front panel. I would like you to replace
the item or give me back my money.
Please let me know your decision within 2 days.  
Yours faithfully,
Alina Vandich