lifestyle OPERATIONS RESTART MANUAL This manval is applicable for Regional Offices, Stores and Warehouseslifestyle CONTENTS oe Seca ae cy Arar Blurry] OMe ecsclWaMCet ect ROY SOONG ic kaa ate eel}lifestyle COVID-19 SAFETY MEASURES FOR EMPLOYEES . * > Employees must check themselves for COVID-19 symptoms before leaving home ¢ > If found to have COVID-19 symptoms, he/she must stay at home and consult a doctor > The employee must always a wear mask while travelling from home and ensure proper social distancing in public oreas / transport / mall / store etc. > For the first two days after lockdown, a doctor must be appointed fo examine all employees for ony COVID-19 symptoms. Employees may enter the store only after the doctor’s approval > Ian employee is found fo have symptoms at work, the local designated authorities must be informed, and he/she should be sent home > Other employees exposed to the sick employee, should be asked to quarantine and follow the guidelines for testing set by local authorities > Befor entering the store, thermal screening of employees and customers should be done followed by hand sation. > Employees must show Aarogya Setu App (green screen) before entering the store > Frisking should be discontinued until further notice.SOCIAL DISTANCING ‘Manpower to be divided into two equal batches to work on alternate days te Foi Movement of employees to be controlled. Limited number of employees to be allowed in the locker / change room, pantry area, back office, training room, washroom etc. at one time lifestyle Social Distancing to be maintained by customers ‘and employees with minimum 1-meter distance i hut Mark the Queue Areas near Cosh Counters, CSD. etc. to ensure social distancing of customerslifestyle *) * OVERALL PRECAUTIONARY MEASURES . > Places to be sanitised / cleaned frequently - Cash Counters, CSD, Exchenge Counter, Employee and Customer Entry, Offices, Pantry, Locker Room, Shop Floor, Fixtures, Washroom, Trial Rooms, Biometric System, Lift / Escalators, Shopping Bogs. Special care must be taken to sanitise all high-touch surfaces. > Baggage Counter, Trial / Tester in Beauty Concept, Shoe Trial Assistance in Footwear Concept, Self-Checkout, Gift Wrapping service to be discontinued until further notice Sunglasses and Watches should be sanitised with Hydrogen Peroxide solution before and ofter every customer trial Restricted loading / unloading activities. Stock should be sanitised before dispatch and after receiving at the store. > > > Display Preventive Guidelines Posters at all entry and exit points > Provide all employees (in small groups) with training on preventing transmission of COVID-19, including use and disposal of PPE (Personal Protective Equipment). Ensure frequent communication on the same using WhoisApp and other communication tools v Employees must bring their own crockery. Disposable glasses and cups should be used for drinking water and tea. > Virtual meetings should be encouraged using Microsoft Teams / Skype. If urgent, a meeting can be done with minimum participants. Detcils of participants of the meeting to be retained for at least a month. If any of the participants are suspected to have COVID-19, all other participants should stay at home and contact the relevant public health authoritylifestyle Toking care of our customers and their sofety is our commitment. Several preventive measures have been taken up across our stores including placement of signage at key locations. NWeenera acest Ne Eiecete enone _ Cal) eit atla a LAU Ey=f6| store timing. Erect gaiore Rieeenect) Rieter ay Birtley loutel-t) ou osu eee)lifestyle STEPS TO AVOID SPREAD OF VIRUS (COVID-19) Check temperature of employee/customer before entering Always wear a mask Don't go to work if unwell. Report sick to HR and Line Manager Flexible scheduling, reduce hours, minimize in-store staff members Wash hands frequently No lunch together, no gathering Maintain 1-meter distance Sonitise & clean 3 times o day: ash Regier, Keyoood, Mase, Door/ Drawer fondle, herr Sa oor Equipmen FiweeSTAY SAFE, STAY HEALTHY!