OEM Windows Embedded OS on Dell

Branded 12G & 13G Hardware (non-OEM)

DBE install on System Board Replacements
Doc ID SLN294158
Version: 1.0
Status: Published
Published date: 10/15/2014
Categories: Servers Storage & Networking
Available To: Dell Internal
Author: jerry_manning

Description

OEM Windows Embedded OS on Dell Branded 12G & 13G Hardware (non-OEM)

DBE install on System Board Replacements

Dell branded 12G and 13G products can be sold with the Dell branded Embedded OS, DBE,
(Microsoft Embedded Windows Server 2012 Standard Edition and Microsoft® Windows
Server® 2008 R2 Standard Edition (R2SE). Dell branded 12 & 13G products with DBE will
include the following skus:

Example ABU skus:

611-BBBK No Operating System for Use With Embedded OS only

325-BBJM Brand MOD for Dell Branded 13G, required with embedded OS only
618-BBGB Microsoft Embedded Windows Server 2012, Standard Edition, 5CAL, DAO
(License sku will vary dependent on the # of CALs sold).

Dell Services must ensure the Dell Branded Embedded ID Module (DBE IDM) must be
reloaded if the OS needs to be reinstalled or if there is a System Board replacement.

In case of OS reinstall, the customer is responsible for providing a Recovery DVD (R-DVD) that
includes the image for reinstall.

When a customer calls into Dell support with an issue that would require a system board
replacement, the Agent will need to verify the OS type sold by looking at the Line Item list in
Delta or by running DSET or OS Collector/TSR:
1. The Agent can first confirm the OS in Delta (CRM) by looking up the Service tag and then
looking at the Line item tab. This will show the Embedded OS skus tied to the server order.

2. Example of OS sold for DBE in Delta:

3. The Customer or agent can also run DSET or OS Collector/TSR that will also show the OS
that is loaded on the servers.

4. Dell Support Agents, when a System board is dispatched and the original system has the
Microsoft Embedded Windows Server OS, note in the dispatch comments to the DSP that the
Dell Branded Embedded ID Module (DBE IDM) must be reloaded if the OS needs to be
reinstalled or is there is a System Board replacement.

5. Example of DSET showing Microsoft Embedded Windows Server OS: Dell OSE string in
System Model for Embedded OS – DELLOE & DELLOSE indicates the Windows Embedded
OS is installed
6. Example of OS Collector/TSR showing Microsoft Embedded Windows Server
OS: (System Model for Embedded OS – DELLOE & DELLOSE indicates the Windows
Embedded OS is installed)

· Navigate to tsr\osapp\results
· Open OSC-RF-Report
· Navigate to software\xml
· Open syssumlist.xml

Contents of syssumlist.xml below:

Note: Different Types of IDM’s

1) OEM Ready (OEMR) ID Module (IDM)

a. Debranded BIOS, Lifecycle and iDRAC with embedded SLP.
b. Downloadable from support.dell.com

2) Dell Branded Embedded (DBE) IDM

a. Dell Branded BIOS, Lifecycle and iDRAC with embedded SLP
b. Downloadable from support.dell.com

3) Custom
a. Can be rebranding with BIOS changes and customer owned SLP.
b. Customer owned. Must be provided to the DSP when they arrive otherwise the
customer is responsible for loading. DSP should load the OEMR or DBE IDM at
a minimum.
c. In the event of a MB replacement the DSP must install the OEMR IDM or DBE
IDM downloadable from support.dell.com at a minimum.
d. If not done the embedded OS will give a message that it isn’t activated. (“Not a
Genuine copy of Windows XXX”)

• If the OEM has a custom IDM they are responsible for providing the file to the DSP when
they arrive.

• All warranty MB’s ship in a unlocked state so when the OEMR IDM is applied the
embedded SLP is injected into the SLIC table activating the embedded OS.
When replacing a System Board on a Dell Branded 12 & 13G systems with Microsoft Embedded
Windows OS, Services must ensure the Dell Branded Embedded ID Module (DBE IDM) must
be reloaded. OEM Customer will need to provide the DBE ID Module or you can find the DBE
ID Modules on the Dell Support.com product link for the platform that is being serviced.

Dell PowerEdge 13G process:

1) Follow the 13G Dell Branded System board replacement process.

To locate and install the DBE follow these steps:
2) Go to Support.Dell.com
3) For Dell Branded 13G systems with Windows Embedded OS installed the DBE file will
be posted under the standard product page.
4) Go down to General Support and select Servers, Storage and Networking
5) Select PowerEdge
6) Select as an example PowerEdge R730
7) Under the Drivers and Downloads section, there will be a file named Identity Module.
The agent should click on the ID Module to see the DBE file
8) The file will be located in the View Details under the “DBE Version of the ID Module
to support Embedded OS on Dell Standard Platform”
9) The agent would then download the Cust_BSU executable file and install on the repaired
system and continue with the process as outlined. Ex: TKM4X_R730DBE_CustBSU_0-
02.exe.
10) After the system is repaired and the Embedded OS with DBE is reinstalled the following
screen will show as:

Note: if you do not see this screen after the board replacement boot, the DBE file was not
loaded. The systems will function but the OS will not authenticate the OS license. To resolve
this, the board would have to be put in manufacturing mode and then the DBE ID would be
installed.
Dell PowerEdge 12G process:

Note: DSET and OS Collector/TSR showing Microsoft Embedded Windows Server OS will
show: (System Model for Embedded OS – DELLOE & DELLOSE indicates the Windows
Embedded OS is installed)

1) Follow the 12G Dell Branded System board replacement process.

To locate and install the DBE follow these steps:
2) Go to Support.Dell.com
3) For Dell Branded 12G systems with Windows Embedded OS installed the DBE file will
be posted under the Desktops & All-in-Ones.
4) Go down to General Support and select Legacy Systems
5) The 12G DBE ID Modules will be in the External OEMR DBE folder
6) Under the Drivers and Downloads section, there will be a file named Identity Module.
The agent should click on the ID Module to see the DBE file for 12G platforms
7) The file will be located in the View Details under the product specific name : ex: “Dell
Branded OEM Ready ID Module for R820”
8) The agent would then download the Cust_BSU executable file and install on the repaired
system and continue with the process as outlined. Ex: 2099K_CustBSU_0_00.exe.
9) After the system is repaired and the Embedded OS with the DBE is reinstalled the
following screen will show as:

Note: if you do not see this screen after the board replacement boot, the DBE file was not
loaded. The systems will function but the OS will not authenticate the OS license. To resolve
this, the board would have to be put in manufacturing mode and then the DBE ID would be
installed.