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IIMB (https://swayam.gov.in/explorer?ncCode=IIMB) » Consumer Buyer Behaviour (course)

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Unit 9 - Week 9 : CONSUMER PROTECTION IN INDIA

Course outline

Week 1 - Consumer Behaviour Knowledge

Week 2 : Market Segmentation

Week 3 : Consumer Research

Week 4 : Consumer Need & Motivation

Week 5 - Personality and Consumer Behaviour

Week 6 : Consumer Psychographics and Perception

Week 7 : The Nature of Consumer Attitudes and Change

Week 8 : DIFFUSION AND ADOPTION OF NEW PRODUCTS & CONSUMER DECISION MAKING

Week 9 : CONSUMER PROTECTION IN INDIA

Why Consumers Need Protection? / Consumer Guidance Society of India (CGSI) (unit?unit=75&lesson=76)

Summary : Why Consumers Need Protection? / Consumer Guidance Society of India (CGSI) (unit?unit=75&lesson=77)

Rights of Consumers / Consumer Movement (unit?unit=75&lesson=78)

Consumerism and Consumers Rights & Responsibilities / Business (unit?unit=75&lesson=79)

 Legislative Regulations (unit?unit=75&lesson=80)

Summary (unit?unit=75&lesson=81)

Consumer Protection Councils and Consumer Education (unit?unit=75&lesson=82)

Quiz : Week 9 Graded Assessment (assessment?name=103)

Week 10 : CONSUMER BUYER BEHAVIOUR IN DIFFERENT MARKETING DOMAINS

Week 9 Graded Assessment

The due date for submitting this assignment has passed. Due on 2019-09-30, 23:59 IST.

Assignment submitted on 2019-09-30, 23:49 IST

1) Consumer protection laws are designed to ensure fair trade competition and a _______ in 1 point
the marketplace. Fill in the blank.

Prevention of frauds

Free flow of truthful information

Limiting monopoly

None of the above

No, the answer is incorrect.

Score: 0
Accepted Answers:
Free flow of truthful information

2) In order to safeguard the consumer interest, six consumer rights were initially envisioned by 1 point
consumer rights activists. One of the rights is that consumers have the right to know about
the price, quality, and quantity etc. of the products. This right is termed as ______. Fill in the
blank.

Right to choice

Right to redress

Right to safety

Right to information

Yes, the answer is correct.

Score: 1
Accepted Answers:
Right to information
 3)  _______ refers to negligence by an organisation in order to gain, by means of unlawful 1 point
actions, thus depriving the consumer the full value for money paid and/or causing injury or
health issues, inconveniece, mental trauma and not offering support when needed. Fill in
the blank.

Fraud

Mis-representation

Willful cheating

Malpractice

No, the answer is incorrect.

Score: 0
Accepted Answers:
Malpractice

4) A Restrictive trade practice is a trade practice that prevents, distorts or restricts _________ 1 point
competition in any manner, or obstructs the flow of capital or resources into the stream of
production. Fill in the blank.

Traders

Manufacturers

Competition

None of the above

No, the answer is incorrect.

Score: 0
Accepted Answers:
Competition

5) Consumer Protection Act is an Act of the Parliament of India enacted in 1986 to protect the 1 point
interests of consumers in India. It makes provisions for the establishment of _______ and
other authorities for the settlement of consumers' disputes and for matters connected
therewith. Fill in the blank.

Consumer unions

Consumer councils

Consumer clubs

Consumer associations

No, the answer is incorrect.

Score: 0
Accepted Answers:
Consumer councils