There are numerous other government agencies and social services that serve customers.

Govermnent bodies and social agencies recognize that their services must meet the needs and
expectations of their customers. Many police departments are now tracking their indices of
customer satisfaction, such as emergency call response times, crime statistics, and the time it takes
to solve crimes (and they are taking actions to improve these statistics). A few police departments
are even mailing cards to crime victims to advise them on the status of the investigation, who the
investigating officers are, and how they can be contacted for additional information. Some motor
vehicle registration services are now tracking the average amount of time drivers must stand in line
to register vehicles or wait for state-mandated inspection services (and they are taking actions to
reduce these delays). Some community health services query those to whom they provide services
(and they are moving to improve areas where their customers are not satisfied). Many schools are
now tracking average test scores of their students on standardized tests (and taking actions to
improve stude