IT-COM

Suppliers of:
Printers
Photocopiers
Toner Cartridges
PABX & CCTV
TABLE OF CONTENTS
THE COMPANY 3
Where did it all begin?

ABOUT US 4
Who we are?

WHAT MAKES US TICK? 5

Our vision and mission

OUR EXPERTISE 5
What we are good at, and what others are good at

PRODUCTS 6
The opons are countless, let's talk!
SUPPORT SERVICE &
MAINTENANCE 7

CONTACT US 8
The company

IT-COM Ltd. is an independently owned and operated company based in Dubai, Congo and Tanzania specializing in
multifunction devices, printers and software solutions designed to save time, increase productivity and improve
profitability. Established in 2007 in Dubai and with over 12 years of technical expertise on hand, we believe we are the
market leaders in laser printer and multifunction printer sales and service excellence.

IT-com Tanzania Limited is one of the reputed suppliers of Copier, printer and fax consumables. Today after more than
one decade in business, the company is honored to have gained and retained the trust of the best Enterprises, Organizations,
Financial Institutions, Government and SMEs. The Company is the acknowledged leader in the quality of Service Delivery,
Customer Satisfaction and benchmark business processes. It actively seeks new ideas, quality check its processes, better
the Customer Satisfaction levels with single minded purpose towards delivering world‐class quality to all its valued
customers.

IT-Com Tanzania Ltd has pioneered many ground breaking technologies and has been a leader in the digital printing/
Information Technology field; providing digital printing solutions to the Tanzania market. IT-Com Tanzania Ltd has given
the most effective solutions to the world of digital printing, making dedicated efforts to take digital printing to great heights
in various applications and industries.

With continued investments in training, research and development over the years, IT-Com Tanzania Ltd continues to lead
the way with alliances in various industries carrying products from world leaders and inventors in their respective fields.

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ABOUT US

Through our tailored solutions we assist companies with the security & privacy of their documents and assist them
in achieving both revenue growth and expense reduction with the implementation of cutting-edge new
technologies.
Our broad range of customers are our priority and their continual satisfaction with our service is one of the leading
reasons behind our success.

We have a proud history with both Dubai and Congo Businesses combining experience with innovative ideas to
ensure that our customers receive up to the minute state of the art advice and service.

We believe that the price should not be the compromise for quality and we therefore offer only the best products
to our customers. Whether you need ink cartridge, laser cartridge, toner cartridges, fax films, printers, calculators,
scanner, shredders, laminators and other accessories at fantastically competitive prices, IT-Com Tanzania Ltd is
an ideal place for you. We always strive to offer “One Stop Satisfied Shopping” experience to our esteemed
clients.

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 what makes us tick?
Our vision is rooted in the following core missions;

• TALK! DISCUSS! INNOVATE! Be part of the solution, not the problem!

• To operate in a manner that eventually makes friends of our clients through mutual respect.
• To become an integral and trusted part of our client's businesses.
• To add value to our customers by staying ahead of industry trends and new technologies, and o
ering sage advice on this front.
• To build our client's confidence in us by being available, being prepared to listen and acvng in their
best interests at all mes.
• To refer business to our own clients wherever possible. We believe very strongly in the power of
networking and that one hand should wash the other.

our expertise
Our skill lies in providing the correct print hardware and consumables to your business. At ITCOM we also point
out that there are literally hundreds, if not thousands of options available through the different printer brands,
optional accessories, print speeds, output volumes, paper handling Applications, interfaces etc. Our message is,
and will always be, LET'S TALK! Only through communication, preferably face to face, we can find that one
solution that is best for your organization.

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 PRODUCTS
1. Multifunction Printers:
• HP
• Kyocera
• Canon
• Konica Minolta

2. Printers:
• HP
• Kyocera

3. Consumables:
• HP
• Canon
• Kyocera
• Konica Minolta

4. Desktops & Laptops:

• HP
• Dell
• Apple
• Lenovo

5. Projectors:
• BenQ
• Epson

6. Scanners:
• HP
• Canon
7. Shredder, Laminator & Duplicator
8. PABX
• Alcatel
• Yeaster
• Beetel
• Grandstream
• Yealink

9. CCTV

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SUPPORT SERVICE & MAINTENANCE
The Service Centre provides a single point of contact for all service enquiries. Whether you have a hardware or
software, or simply wish to order toner and cartridge supplies, all the services you need are a phone call away.
Professional service agents will answer all calls quickly, and your request for service will be actioned promptly and
efficiently based on agreed SLAs. The TSD has three functions reporting to the TSD Manager who heads the
department. These three sections though separate are closely coordinating with one another to maintain effective
service delivery to our valued customers. The sections are:

1. Field Support ‐ the frontline of service, responsible for technical support, issues and queries, composed of 7
Service Engineers and a team of Work Controllers, three of which are responsible only for service call receipt and
Engineer dispatch and others who are responsible for supplies order taking, handling non‐ technical queries and
delivery of goods in coordination with Logistics. The Service Manager is responsible for the day‐to‐ day operation
ensuring that technical standards are met and all Engineers are mobile with a laptop and a car kit comprising of
essential spares and tools.

2. Logistics ‐ Responsible for the effective material management ‐ inventory control, supply and demand and
delivery. Logistic team include a dedicated delivery crew with trucks to match. ITCOM maintains a stock in terms
of inventory of spares and consumables. On main line products, we maintain 100% spares inventory throughout the
life of the machine.

3. Contracts ‐ The responsibilities of this section are to build and maintain good customer relationships by being
proactive to their ever‐changing needs & expectations and to ensure customers enjoy the benefit of Annual
Maintenance Contracts (AMCs) and to continuously monitor customer satisfaction.

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MANAGED PRINT SERVICES (MPS)
Print for less and print less with our Managed Print Services. We will help you organize content, cut costs, streamline
processes and print less with our Managed Print Services. Founded on rigorous, data driven Lean Six Sigma‐based
methodologies, our Managed Print Services offerings help customers gain visibility and control of their spending. This
helps them free up budget for innovative projects that improve efficiency and drive competitive advantage. From small
businesses to global enterprises, we optimize the use of multi‐vendor output devices while delivering change management
support so customers can successfully adapt to new technology and streamlined work processes. We also help our clients
meet sustainability goals by reducing paper use, decreasing power use, and eliminating landfill waste.

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 IT-COM
CONTACT US
Please use any of these to reach us: account managers
website Abhay Katiyar
www.itcomtz.com email : k.abhay@itcomtz.com
mobile : +255 784572635

general administration Daniel Daudi

a.siraj@itcomtz.com.com email : d.daniel@itcomtz.com
info@itcomtz.com mobile: +255 715232817