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D E C E M B E R 2 0 0 8
F L I G H T
A I R W O R T H I N E S S
S U P P O R T
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CUSTOMER SUPPORT AROUND THE CLOCK... AROUND THE WORLD
Customer Services
events
WORLDWIDE
Bruce Jones
Senior Vice President
Just happened tations demonstrated our commitment to safety, Customer Support
Tel: +33 (0)5 61 93 35 04
quality and efficiency. VP Jacques Drappier asked
Material, Suppliers and Warranty Symposium, Fax: +33 (0)5 61 93 41 01
‘are we still training people based on aircraft of
Cancun, Mexico June 2008
yesterday, hoping that they will learn about the USA/CANADA
We concluded a successful symposium, which Tom Anderson
brought together 150 people from customers and aircraft of today, and will be prepared for the aircraft
Senior Vice President Customer Support
major suppliers organizations. The key theme of this of tomorrow?’ Technologies such as the Onboard Tel: +1 (703) 834 3506
event was to ‘Materialize our future together’ with Information System, Onboard Maintenance System, Fax: +1 (703) 834 3463
keynote speeches dedicated to: and Flight Attendant’s Panel have revolutionized the Customer support centres
CHINA
• Reveal of the Supplier Support Rating awards, way people operate Airbus aircraft and training must Pierre Steffen Training centres
• Airbus material management strategy, take this into account. He concluded that safety is Vice President Customer Support Spares centres / Regional warehouses
• The new Supplier Support Conditions (SSC), Tel: +86 10 804 86161 Ext 5040 Resident Customer Support Managers (RCSM)
non-negotiable and can be economically achieved by
• Supplier improvement process, Fax: +86 10 804 86162 / 63 RCSM location Country RCSM location Country
applying this theme. Abu Dhabi United Arab Emirates Louisville United States of America
• Airbus BFE and powerplant supplier policies and RESIDENT CUSTOMER SUPPORT ADMINISTRATION Algiers Algeria Luton United Kingdom
support, Jean-Bernard Galy Al-Manamah Bahrain Luxembourg Luxembourg
• Optimization of the supply chain, Coming soon Director Almaty
Amman
Kazakhstan
Jordan
Macau
Madrid
S.A.R. China
Spain
• What’s new in warranty, Resident Customer Support Administration
Amsterdam Netherlands Manchester United Kingdom
• Warranty tool developments. A320 Family programme symposium Paris, Tel: +33 (0)5 67 19 04 13 Athens Greece Manilla Philippines
France 4 - 8 May 2009 Fax: +33 (0)5 61 93 46 10 Auckland New Zealand Marrakech Morocco
The A320 Family is continuing to develop and to Baku Azerbaijan Mauritius Mauritius
To compliment the speeches, plenary sessions and TECHNICAL, SPARES, TRAINING Bangalore India Memphis United States of America
workshops were held to share greater detail on expand. The worldwide symposium of the A320 Airbus has its main spares centre in Hamburg, Bangkok Thailand Mexico City Mexico
specific developments and to openly exchange ideas and regional warehouses in Frankfurt, Barcelona Spain Miami United States of America
Family programme will take place in downtown Beijing China Milan Italy
together with customers and suppliers. The customer Washington D.C., Beijing and Singapore. Beirut Lebanon Minneapolis United States of America
Paris in May 2009. It will gather
caucus highlighted that we delivered on our previous Airbus operates 24 hours a day every day. Berlin Germany Montreal Canada
the airline management dealing with the Bogota Colombia Moscow Russia
commitments and our ongoing initiatives were highly Brussels Belgium Mumbai India
A320 family, fleet managers and technical pilots to Airbus Technical AOG Centre (AIRTAC)
appreciated. Bucharest Romania Muscat Oman
share the experience of the almost 4,000 aircraft Tel: +33 (0)5 61 93 34 00 Budapest Hungary Nanchang China
which will be in service by mid 2009. Airbus will Fax: +33 (0)5 61 93 35 00 Buenos Aires Argentina Nanjing China
The first A380 Entry Into Service symposium support.airtac@airbus.com Cairo Egypt New York United States of America
propose a basic agenda that will be merged with Changchun China Newcastle Australia
Toulouse, France 1 - 4th December 2008 Spares AOGs in North America should be Charlotte United States of America Ningbo China
customer suggestions, concen-trating on fleet
More than 200 people from eleven A380 customer addressed to: Chengdu China Noumea New Caledonia
concerns that will be based on FAIR-ISP (Forum for Tel: +1 (703) 729 9000 Cologne Germany Palma de Mallorca Spain
airlines and nineteen suppliers attended the event. In Colombo Sri Lanka Paris France
Airline Issues Resolution - In Service Problems) Fax: +1 (703) 729 4373
a departure from the traditional symposium format, a Copenhagen Denmark Paro Bhutan
inputs. It is planned to cover all presentations in the Damascus Syria Phoenix United States of America
broad range of A380 issues were debated, with one Spares AOGs outside North America Dar Es Salaam Tanzania Pittsburgh United States of America
main session. As usual, adequate facilities will be should be addressed to: Delhi India Prague Czech Republic
day for in-service technical subjects, one day for
available for side meetings. The formal invitation Tel: +49 (40) 50 76 4001 Denver United States of America Riyadh Saudi Arabia
production and programme development issues and Fax: +49 (40) 50 76 4011 Detroit United States of America Roma Italy
letters as well as the preliminary agenda will sent in Dhaka Bangladesh San Francisco United States of America
one day for flight operations items. With the aircraft aog.spares@airbus.com
the first quarter of 2009. Doha Qatar San Salvador El Salvador
in-service for over one year, this was an ideal time to Spares related HMV issues outside Dubai United Arab Emirates Santiago Chile
Dublin Ireland Sao Paulo Brazil
review feedback from initial operation. All customers North America should be addressed to: Dusseldorf Germany Seoul South Korea
The 15th Performance & Operations Conference to be
agreed the symposium gave them valuable feedback Tel: +49 (40) 50 76 4003 Fort Lauderdale United States of America Shanghai China
held in Paris 11-15 May 2009 Fax: +49 (40) 50 76 4013 Frankfurt Germany Sharjah United Arab Emirates
to prepare future entries-into-service and expect Guangzhou China Shenyang China
This is a significant milestone in our Flight hmv.spares@airbus.com
Airbus and its suppliers to maintain efforts on in- Haikou China Shenzhen China
Operations Support & Services activities. These Airbus Training Centre Toulouse, France Hamburg Germany Singapore Singapore
service reliability and product maturity Hangzhou China Sofia Bulgaria
events have been organized since 1980 and this Tel: +33 (0)5 61 93 33 33
improvements. Hanoi Vietnam Sydney Australia
event provides flight crews, operations specialists, Fax: +33 (0)5 61 93 20 94 Helsinki Finland Taipei Taiwan
flight operations engineers and performance Ho Chi Minh City Vietnam Tashkent Uzbekistan
Airbus Maintenance Training Centre Hamburg, Hong Kong S.A.R. China Tehran Iran
Airbus Training Symposium, Paris, Germany
specialists with a unique opportunity to Indianapolis United States of America Tel Aviv Israel
France 1 - 4 December 2008 Tel: +49 40 743 88288 Istanbul Turkey Tokyo Japan
constructively exchange views and information, plus Jakarta Indonesia Toluca Mexico
400 participants, 112 airlines, 32 training systems Fax: +49 40 743 88588
increase mutual cooperation and communication. Johannesburg South Africa Tripoli Libya
suppliers and aviation authorities expressed extreme Airbus Training subsidiaries Karachi Pakistan Tulsa United States of America
On most days, three sessions will be conducted Kita-Kyushu Japan Tunis Tunisia
satisfaction with the symposium. The key message Miami, USA - Florida
simultaneously to cover the main flight operations Kuala Lumpur Malaysia Vienna Austria
was, ‘Thinking about tomorrow’s training; rethinking Tel: +1 (305) 871 36 55 Kuwait City Kuwait Washington United States of America
themes. In addition, booths will be open daily to
FAST 43
Fax:+1 (305) 871 46 49 Lanzhou China Wuhan China
with tomor-row’s technologies’. This theme, Larnaca Cyprus Xi'an China
discuss issues and to provide demonstrations of Beijing, China
reiterated in four streams (flight, maintenance, cabin, Tel: +86 10 80 48 63 40 Lisbon Portugal Yekaterinburg Russia
Airbus Flight Operations' tools. London United Kingdom Zurich Switzerland
and simulation technologies) in different presen- Fax:+86 10 80 48 65 76 Los Angeles United States of America 37
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J UE LC YE M 2B 0E 0R 7 2 0 0 8
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Hydraulic systems
S Franck GAY 2
Franck GERMAIN
U
Stéphane ADER
B
R
A300-600/A310 PMAT
8
I
David MARCONNET
Publisher: Bruno Piquet
Editor: Kenneth Johnson Future Air Traffic Management
Page layout: Quat’coul A step change in aviation’s efficiency, safety 12
Cover: and environmental impact
Airline staff can familiarize with the Airbus manuals to maintain Airbus aircraft with
the C@DETS self-tutorial courseware, see article on page 22 Pierre MAGRO
Authorization for reprint of FAST Magazine articles should be requested
Markus DURSTEWITZ
from the editor at the FAST Magazine e-mail address given below
Customer Services Communications C@DETS
Tel: +33 (0)5 61 93 43 88
Computer @ssisted Documentation 22
Fax: +33 (0)5 61 93 47 73
e-mail: fast.magazine@airbus.com Education Tutorial System
Printer: Escourbiac
New improvements to the self-tutorial courseware
FAST Magazine may be read on Internet
https://w3.airbus.com/CRS/A233_GN60/Customer_Services/index.html for familiarizing users with Airbus maintenance
under ‘Quick references’ and engineering Technical Data
ISSN 1293-5476
Boris PLOTEAU
© AIRBUS S.A.S. 2008. AN EADS COMPANY
All rights reserved. Proprietary document Initial experience from the FAIR-OPS
By taking delivery of this Magazine (hereafter “Magazine”), you accept on behalf of on-line forum 28
your company to comply with the following. No other property rights are granted by the
delivery of this Magazine than the right to read it, for the sole purpose of information. Increasing airlines and Airbus collaboration
This Magazine, its content, illustrations and photos shall not be modified nor on in-service fleet’s flight operations issues
reproduced without prior written consent of Airbus S.A.S. This Magazine and the
materials it contains shall not, in whole or in part, be sold, rented, or licensed to any Nicolas PUHARRÉ
third party subject to payment or not. This Magazine may contain market-sensitive or
other information that is correct at the time of going to press. This information involves Captain Michel BRANDT
a number of factors which could change over time, affecting the true public
representation. Airbus assumes no obligation to update any information contained in
SESAR
this document or with respect to the information described herein. The statements
made herein do not constitute an offer or form part of any contract. They are based on 36
Airbus information and are expressed in good faith but no warranty or representation
Part II
is given as to their accuracy. When additional information is required, Airbus S.A.S can
be contacted to provide further details. Airbus S.A.S shall assume no liability for any
Customer Services
37
damage in connection with the use of this Magazine and the materials it contains, even
if Airbus S.A.S has been advised of the likelihood of such damages. This licence is Around the clock... Around the world
governed by French law and exclusive jurisdiction is given to the courts and tribunals of
Toulouse (France) without prejudice to the right of Airbus to bring proceedings for
infringement of copyright or any other intellectual property right in any other court of
competent jurisdiction.
Airbus, its logo, A300, A310, A318, A319, A320, A321, A330,
A340, A350, A380 and A400M are registered trademarks.
1
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
Part 1
FAST 43
2 3
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
Part 1
FAST 43
2 3
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
THE HYDRAULIC PRACTICES, aircraft airworthy or/and things These are just two examples, but Using the repair kits is the last
REPAIRS AND PRECAUTIONS COURSE that can reduce a delay duration many more are covered. part of the course, Permaswage and
such as usage of a Fly Away Kit or Rynglok repair kits are used and
The course is designed for all when to call AIRTAC (Airbus If an operator has more than one each participant must cut, clean,
Airbus aircraft families and can be Technical AOG Centre). aircraft type, everything is done on deburr and swage under the
delivered at a customer’s site, or The last part of day one explains the first type then only the instructor’s coaching/supervision.
anywhere else. The target popu- available hydraulic line repair differences are covered for the After the repair is made ins-
lation is maintenance certifying methods. Today, for Airbus, the su- other types. pections are carried out.
staff (European Aviation Safety ppliers for on wing repairs are
Agency B1, B2, A, C categories, Permaswage and Rynglok and both
Federal Aviation Agency A&P or of these technologies are studied.
equivalent) and non certifying staff Throughout the day participants
directly dealing with the aircraft. are not passive, questions are asked
The course is divided into two and answers have to be found
parts. The first day is theory with in the AMM. Also trainees are
the second day being practical and guided and coached by the ins-
on aircraft, including a repair ses- tructor using AirN@v (Airbus elec-
sion with kits. tronic technical data tool). The
purpose is to help them identify how
DAY ONE - THEORY and where to find necessary data for
their everyday life.
Servicing recommendations is the
first topic. Whether it is done at the DAY TWO - PRACTICAL
operator main base or elsewhere,
improper servicing can be a contri- This is split in two: on aircraft and
buting factor for delays (over with repair kits. On aircraft, parti-
servicing, quantity level variation, cipants with the instructor see all the
reservoir or accumulator confi- areas where there are points of
guration not set…etc). interest in safety, dispatch, servi-
Therefore, it is essential to know or cing, inspection, de-activation, test CONTACT DETAILS
review the ‘MUST DO and MUST or installation.
NOT DO’ during servicing. Franck GAY
For example: Applicable to all Aircraft Maintenance Instructor
Another maintenance duty is ins- Airbus aircraft types with lower Maintenance Training Operations
Airbus Customer Services
pection. This is to ensure hy- deck cargo doors, including Tel: +33 (0) 5 62119720
draulic systems; components and freighters with the main deck cargo Fax +33 (0) 5 62110948
lines are in good condition. This is hydraulic actuated door. During franck.gay@airbus.com
very important for prevention of maintenance checks cargo doors
hydraulic leaks. They can be certi-
fied airworthy according to the
AMM, which provides criteria,
are left open for long periods. Due
to safety concerns, before the first
closing of the door it is required to
Conclusion
limits and tolerances. What and bleed the door actuators, as if this
where to check, is part of the is not done the doors could slam Hydraulic problems can be a source what is needed to fix hydraulic systems.
course. Additionally, the course shut due to air ingress. Therefore, of aircraft delays and cancellations Some courses have been run already with
helps to find the damage tolerances this task is emphasized and the and can cause significant operational positive feedback, such as the following
for dispatch. Leak prevention in type of tool and how to perform the disruption for operators and their examples from operator participants:
case of line damage is studied. In bleeding is reviewed. passengers. The Hydraulic Practices, ‘Course was really good, was informative
addition, videos review the basics Repairs And Precautions Course offers for today’s activities’, ‘It’s interesting
operators the opportunity to familiarize and knowledgeable and it gives me
of seal, line and hose installation. Another example is on the A320
or refresh their staff with such problems the correct information or procedures’,
A significant amount of air trapped Family: to ensure safety on some
and fixes and to minimize the disruptions ‘Was very clear and presentation
in hydraulic fluid can generate maintenance tasks it is a good
to their operations that can be caused was excellent, could clear all doubts
substantial issues. Therefore, it is practice to isolate systems. On the by them. when ever raised during the course’,
essential to know how to tackle this Power Transfer Unit (PTU) there is This course, applicable for all Airbus ‘We hope that in the future there will be
possible case, so the procedures to an isolation coupling and during aircraft families, provides answers more frequency of training information
be used are part of the course. the course it is reviewed why, when working on hydraulic systems such as this, to further broaden
When a leak or a problem is disco- where and how to disconnect this and clarifies, explains and demystifies our knowledge.’
vered, what we quickly want to coupling.
FAST 43
FAST 43
know, are the steps to dispatch the
4 5
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
THE HYDRAULIC PRACTICES, aircraft airworthy or/and things These are just two examples, but Using the repair kits is the last
REPAIRS AND PRECAUTIONS COURSE that can reduce a delay duration many more are covered. part of the course, Permaswage and
such as usage of a Fly Away Kit or Rynglok repair kits are used and
The course is designed for all when to call AIRTAC (Airbus If an operator has more than one each participant must cut, clean,
Airbus aircraft families and can be Technical AOG Centre). aircraft type, everything is done on deburr and swage under the
delivered at a customer’s site, or The last part of day one explains the first type then only the instructor’s coaching/supervision.
anywhere else. The target popu- available hydraulic line repair differences are covered for the After the repair is made ins-
lation is maintenance certifying methods. Today, for Airbus, the su- other types. pections are carried out.
staff (European Aviation Safety ppliers for on wing repairs are
Agency B1, B2, A, C categories, Permaswage and Rynglok and both
Federal Aviation Agency A&P or of these technologies are studied.
equivalent) and non certifying staff Throughout the day participants
directly dealing with the aircraft. are not passive, questions are asked
The course is divided into two and answers have to be found
parts. The first day is theory with in the AMM. Also trainees are
the second day being practical and guided and coached by the ins-
on aircraft, including a repair ses- tructor using AirN@v (Airbus elec-
sion with kits. tronic technical data tool). The
purpose is to help them identify how
DAY ONE - THEORY and where to find necessary data for
their everyday life.
Servicing recommendations is the
first topic. Whether it is done at the DAY TWO - PRACTICAL
operator main base or elsewhere,
improper servicing can be a contri- This is split in two: on aircraft and
buting factor for delays (over with repair kits. On aircraft, parti-
servicing, quantity level variation, cipants with the instructor see all the
reservoir or accumulator confi- areas where there are points of
guration not set…etc). interest in safety, dispatch, servi-
Therefore, it is essential to know or cing, inspection, de-activation, test CONTACT DETAILS
review the ‘MUST DO and MUST or installation.
NOT DO’ during servicing. Franck GAY
For example: Applicable to all Aircraft Maintenance Instructor
Another maintenance duty is ins- Airbus aircraft types with lower Maintenance Training Operations
Airbus Customer Services
pection. This is to ensure hy- deck cargo doors, including Tel: +33 (0) 5 62119720
draulic systems; components and freighters with the main deck cargo Fax +33 (0) 5 62110948
lines are in good condition. This is hydraulic actuated door. During franck.gay@airbus.com
very important for prevention of maintenance checks cargo doors
hydraulic leaks. They can be certi-
fied airworthy according to the
AMM, which provides criteria,
are left open for long periods. Due
to safety concerns, before the first
closing of the door it is required to
Conclusion
limits and tolerances. What and bleed the door actuators, as if this
where to check, is part of the is not done the doors could slam Hydraulic problems can be a source what is needed to fix hydraulic systems.
course. Additionally, the course shut due to air ingress. Therefore, of aircraft delays and cancellations Some courses have been run already with
helps to find the damage tolerances this task is emphasized and the and can cause significant operational positive feedback, such as the following
for dispatch. Leak prevention in type of tool and how to perform the disruption for operators and their examples from operator participants:
case of line damage is studied. In bleeding is reviewed. passengers. The Hydraulic Practices, ‘Course was really good, was informative
addition, videos review the basics Repairs And Precautions Course offers for today’s activities’, ‘It’s interesting
operators the opportunity to familiarize and knowledgeable and it gives me
of seal, line and hose installation. Another example is on the A320
or refresh their staff with such problems the correct information or procedures’,
A significant amount of air trapped Family: to ensure safety on some
and fixes and to minimize the disruptions ‘Was very clear and presentation
in hydraulic fluid can generate maintenance tasks it is a good
to their operations that can be caused was excellent, could clear all doubts
substantial issues. Therefore, it is practice to isolate systems. On the by them. when ever raised during the course’,
essential to know how to tackle this Power Transfer Unit (PTU) there is This course, applicable for all Airbus ‘We hope that in the future there will be
possible case, so the procedures to an isolation coupling and during aircraft families, provides answers more frequency of training information
be used are part of the course. the course it is reviewed why, when working on hydraulic systems such as this, to further broaden
When a leak or a problem is disco- where and how to disconnect this and clarifies, explains and demystifies our knowledge.’
vered, what we quickly want to coupling.
FAST 43
FAST 43
know, are the steps to dispatch the
4 5
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
Number of leaks
per range of MSN
Number
Part 2 Preventing closely monitor all reported hy-
draulic leak events.
checked and the particular areas
they are located in can be summa-
of leaks Number of leaks increases
w ith aircraft age
hydraulic leaks This database has been used rized as follows: 140
on A300/A310 for the development of various
hardware improvements and also
Items to be checked are hydraulic
seals, flexible hoses and rigid 120
Flexible hose
inspection
Family aircraft the provision of comprehensive pipes. The particular areas are the
maintenance recommendations for main landing gear wheel well, the 100
One outcome of the A300/A310 preventive maintenance. Several nose landing gear bay, the engine
80
Technical Symposium in Toulouse operators have approached Airbus pylon and nacelle and the wing
in 2007 was the clear indication individually, recommendations trailing edge. 60
from operators that hydraulic leaks have been given and the results Precise and detailed guidelines and
represent one of the most signi- have been clearly positive. One procedures have been defined for 40
ficant causes for unscheduled recent feedback from Thai Airways these checks. For all A300/A310
20
maintenance on the aircraft. From concerned a hydraulic leak impro- Family operators to benefit from this
1 2 MSN
this came the request for Airbus to vement plan developed in 2007, fleet wide experience a Visual 0
assist to improve the situation. This see separate box. Inspection Guide CD-ROM has been range
800-849 750-799 700-749 650-699 600-649 550-599 500-549 450-499
article explains the steps taken by developed, which complements the
Airbus to help operators reduce AVAILABLE IMPROVEMENTS Hydraulic Practices, Repairs And
unscheduled maintenance related Precautions Course described Maintenance
to hydraulic problems. A number of improvements and previously in this article. Copies of aids CD-ROM Hydraulic
modifications have been defined this CD-ROM have already been System Maintenance
FLEET STATUS and a complete list is available in distributed to all A300/A310 Family Practices
3 Service Information Letter 29-032. operators and SIL 00-032 gives
Leaks from the hydraulic and other As experience feedback from in- contacts for additional copies. A
1 Hose to structure clearance related systems (such as flight service is a continual process, the booklet, the ‘A300, A310, A300-600 FAST magazine
- number 13
controls, braking systems etc) are a contents of this SIL are periodi- Hydraulic System Maintenance - number 22
2 Hose to pipe clearance main cause for operational inter- cally updated and the last revision Practices’ has also been produced
ruptions and unscheduled mainte- was in October 2007. and made available to operators.
3 Chafing marks/braid rupture nance actions for each of the
A300/A310 Family aircraft types. GUIDELINES
The hydraulic system is regularly
one of the top five identified Analysis of in-service feedback
Booklet ‘A300, A310, A300-600
contributors to unscheduled main- clearly shows that the rate of
‘Thai Airways have emphasized the Hydraulic System Maintenance Practices’
tenance actions. occurrence of hydraulic leaks Available via SIL 00-032
outstanding results achieved thanks
increases as the aircraft ages. CONTACT DETAILS
to the hydraulic leak preventive
maintenance programme put in place, To understand this phenomenon Consequently, older aircraft re-
Stéphane ADER
which has helped to achieve and and define corrective actions, quire particular attention and, Hydraulic System Senior Engineer
maintain low cases of hydraulic leaks.’ Airbus began some years ago to generally, the main items to be Airbus Customer Services
Tel: +33 (0)5 62 11 97 06
Fax: +33 (0)5 61 93 32 73
stephane.ader@airbus.com
Recent
improvements Documentation SIL 29-032 updated
in Oct 2007 with latest improvements
Conclusion
Effectivity:
A300 Hydraulic system leaks are recognised Preventive maintenance is also
A300-600 as a significant driver for unscheduled an important factor to reduce leaks,
A310 maintenance actions on so a visual inspection guide CD-ROM
A300/A310 Family aircraft, so during has been developed and issued by Airbus.
the A300/A310 2007 Technical Application of the SIL improvements
Symposium in Toulouse and CD-ROM inspection guide
a review of available hardware has already led to improved operations
improvements was made for operators and, together
and a presentation was given with the complementary Hydraulic
Mr. Charat Chimpalee
Thai Airways Engineering of recommendations for maintenance Practices, Repairs And Precautions
practices to prevent leaks. Course described in Part 1 of this article,
Numerous hardware improvements can bring increased benefits for operators
have been defined by Airbus by reducing schedule disruptions
and are summarized in SIL 29-032. due to hydraulic problems.
FAST 43
FAST 43
6 7
HYDRAULIC SYSTEMS HYDRAULIC SYSTEMS
Number of leaks
per range of MSN
Number
Part 2 Preventing closely monitor all reported hy-
draulic leak events.
checked and the particular areas
they are located in can be summa-
of leaks Number of leaks increases
w ith aircraft age
hydraulic leaks This database has been used rized as follows: 140
on A300/A310 for the development of various
hardware improvements and also
Items to be checked are hydraulic
seals, flexible hoses and rigid 120
Flexible hose
inspection
Family aircraft the provision of comprehensive pipes. The particular areas are the
maintenance recommendations for main landing gear wheel well, the 100
One outcome of the A300/A310 preventive maintenance. Several nose landing gear bay, the engine
80
Technical Symposium in Toulouse operators have approached Airbus pylon and nacelle and the wing
in 2007 was the clear indication individually, recommendations trailing edge. 60
from operators that hydraulic leaks have been given and the results Precise and detailed guidelines and
represent one of the most signi- have been clearly positive. One procedures have been defined for 40
ficant causes for unscheduled recent feedback from Thai Airways these checks. For all A300/A310
20
maintenance on the aircraft. From concerned a hydraulic leak impro- Family operators to benefit from this
1 2 MSN
this came the request for Airbus to vement plan developed in 2007, fleet wide experience a Visual 0
assist to improve the situation. This see separate box. Inspection Guide CD-ROM has been range
800-849 750-799 700-749 650-699 600-649 550-599 500-549 450-499
article explains the steps taken by developed, which complements the
Airbus to help operators reduce AVAILABLE IMPROVEMENTS Hydraulic Practices, Repairs And
unscheduled maintenance related Precautions Course described Maintenance
to hydraulic problems. A number of improvements and previously in this article. Copies of aids CD-ROM Hydraulic
modifications have been defined this CD-ROM have already been System Maintenance
FLEET STATUS and a complete list is available in distributed to all A300/A310 Family Practices
3 Service Information Letter 29-032. operators and SIL 00-032 gives
Leaks from the hydraulic and other As experience feedback from in- contacts for additional copies. A
1 Hose to structure clearance related systems (such as flight service is a continual process, the booklet, the ‘A300, A310, A300-600 FAST magazine
- number 13
controls, braking systems etc) are a contents of this SIL are periodi- Hydraulic System Maintenance - number 22
2 Hose to pipe clearance main cause for operational inter- cally updated and the last revision Practices’ has also been produced
ruptions and unscheduled mainte- was in October 2007. and made available to operators.
3 Chafing marks/braid rupture nance actions for each of the
A300/A310 Family aircraft types. GUIDELINES
The hydraulic system is regularly
one of the top five identified Analysis of in-service feedback
Booklet ‘A300, A310, A300-600
contributors to unscheduled main- clearly shows that the rate of
‘Thai Airways have emphasized the Hydraulic System Maintenance Practices’
tenance actions. occurrence of hydraulic leaks Available via SIL 00-032
outstanding results achieved thanks
increases as the aircraft ages. CONTACT DETAILS
to the hydraulic leak preventive
maintenance programme put in place, To understand this phenomenon Consequently, older aircraft re-
Stéphane ADER
which has helped to achieve and and define corrective actions, quire particular attention and, Hydraulic System Senior Engineer
maintain low cases of hydraulic leaks.’ Airbus began some years ago to generally, the main items to be Airbus Customer Services
Tel: +33 (0)5 62 11 97 06
Fax: +33 (0)5 61 93 32 73
stephane.ader@airbus.com
Recent
improvements Documentation SIL 29-032 updated
in Oct 2007 with latest improvements
Conclusion
Effectivity:
A300 Hydraulic system leaks are recognised Preventive maintenance is also
A300-600 as a significant driver for unscheduled an important factor to reduce leaks,
A310 maintenance actions on so a visual inspection guide CD-ROM
A300/A310 Family aircraft, so during has been developed and issued by Airbus.
the A300/A310 2007 Technical Application of the SIL improvements
Symposium in Toulouse and CD-ROM inspection guide
a review of available hardware has already led to improved operations
improvements was made for operators and, together
and a presentation was given with the complementary Hydraulic
Mr. Charat Chimpalee
Thai Airways Engineering of recommendations for maintenance Practices, Repairs And Precautions
practices to prevent leaks. Course described in Part 1 of this article,
Numerous hardware improvements can bring increased benefits for operators
have been defined by Airbus by reducing schedule disruptions
and are summarized in SIL 29-032. due to hydraulic problems.
FAST 43
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6 7
A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS
PMAT computer
and BITE access
PMAT
development
In 2007, Airbus launched the
A300 and A310 Long Term
Support programme (see FAST
Special A300/A310 Family April
2008) to ensure continuous support
to operators. New challenges like
engineering support led Airbus
and its vendors to modernize the
fleet by improving various
different systems of the A300-600
and A310 aircraft. New features Booklet Aircraft
were developed for improved System Maintenance Aids
aircraft performance and also for
improved and easier maintainabi-
lity of the aircraft. The introduc-
tion of systems for improved and
easier maintainability led to the
development of a new tool, the
PMAT, by Thales Avionics for
The sophisticated architecture of Auto Flight called the Thales Portable Maintenance Access and analyses the BITE (Built In
Systems (AFS) on the A300-600/A310 causes Terminal (PMAT). This article describes the PMAT Test Equipment) memory from the
some issues for mechanics in identifying the root and its functions in assisting operators in perfor- AFS computers. Whenever a fai-
cause of problems. To assist in identifying these ming investigations. lure is detected, the FIDS sends
causes Airbus and Thales have developed a tool BITE results to the MTP (Main-
tenance Test Panel) located on the
AP yaw
rear panel in the cockpit.
actuator
AP pitch AP roll
When the MTP is interrogated, actuator actuator
it displays the failures recorded by
the BITE from the last flight
and can indicate the highest
probability of failed components
(maximum three). After this, me- which contains more informa-
chanics refer to the associated tion (Boolean, logic), could enable
troubleshooting task in the TSM completion of the analysis of a
(Trouble Shooting Manual) and a complex failure. To access the
dedicated booklet called Aircraft BITE memory and enable analy-
System Maintenance Aids. sis of its content, the PMAT has
David MARCONNET been designed for interroga-
Navigation & Flight Guidance/ In some complex cases the TSM ting: The Flight Augmentation
Management Systems may not be sufficient and the Computer (FAC), The Flight
Airbus Customer Services
issue could persist. In these Control Computer (FCC) and the
FAST 43
FAST 43
cases the complete BITE memory, Thrust Control Computer (TCC).
8 9
A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS
PMAT computer
and BITE access
PMAT
development
In 2007, Airbus launched the
A300 and A310 Long Term
Support programme (see FAST
Special A300/A310 Family April
2008) to ensure continuous support
to operators. New challenges like
engineering support led Airbus
and its vendors to modernize the
fleet by improving various
different systems of the A300-600
and A310 aircraft. New features Booklet Aircraft
were developed for improved System Maintenance Aids
aircraft performance and also for
improved and easier maintainabi-
lity of the aircraft. The introduc-
tion of systems for improved and
easier maintainability led to the
development of a new tool, the
PMAT, by Thales Avionics for
The sophisticated architecture of Auto Flight called the Thales Portable Maintenance Access and analyses the BITE (Built In
Systems (AFS) on the A300-600/A310 causes Terminal (PMAT). This article describes the PMAT Test Equipment) memory from the
some issues for mechanics in identifying the root and its functions in assisting operators in perfor- AFS computers. Whenever a fai-
cause of problems. To assist in identifying these ming investigations. lure is detected, the FIDS sends
causes Airbus and Thales have developed a tool BITE results to the MTP (Main-
tenance Test Panel) located on the
AP yaw
rear panel in the cockpit.
actuator
AP pitch AP roll
When the MTP is interrogated, actuator actuator
it displays the failures recorded by
the BITE from the last flight
and can indicate the highest
probability of failed components
(maximum three). After this, me- which contains more informa-
chanics refer to the associated tion (Boolean, logic), could enable
troubleshooting task in the TSM completion of the analysis of a
(Trouble Shooting Manual) and a complex failure. To access the
dedicated booklet called Aircraft BITE memory and enable analy-
System Maintenance Aids. sis of its content, the PMAT has
David MARCONNET been designed for interroga-
Navigation & Flight Guidance/ In some complex cases the TSM ting: The Flight Augmentation
Management Systems may not be sufficient and the Computer (FAC), The Flight
Airbus Customer Services
issue could persist. In these Control Computer (FCC) and the
FAST 43
FAST 43
cases the complete BITE memory, Thrust Control Computer (TCC).
8 9
A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS
ST3
Conclusion
To provide assistance during complex The PMAT is well suited as an element
troubleshooting the PMAT has been of the Long Term Support that Airbus
developed to supply advanced technical is providing for the A300/A310 Family
information for AFS investigation. to ensure that the level of support for
The tool is easy to use and has proved these aircraft is as good as that of the
its efficiency in numerous cases in service other Airbus aircraft families (see FAST
and furthermore has allowed fixes Special A300/A310 Family April 2008).
to be found for recurring issues that have The PMAT is referenced in the Aircraft
existed over periods of several months. Maintenance Manual and can be
purchased by contacting Thales Avionics.
FAST 43
FAST 43
10 11
A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS A300-600/A310 PMAT - A NEW TOOL FOR TROUBLESHOOTING AUTOFLIGHT SYSTEMS
ST3
Conclusion
To provide assistance during complex The PMAT is well suited as an element
troubleshooting the PMAT has been of the Long Term Support that Airbus
developed to supply advanced technical is providing for the A300/A310 Family
information for AFS investigation. to ensure that the level of support for
The tool is easy to use and has proved these aircraft is as good as that of the
its efficiency in numerous cases in service other Airbus aircraft families (see FAST
and furthermore has allowed fixes Special A300/A310 Family April 2008).
to be found for recurring issues that have The PMAT is referenced in the Aircraft
existed over periods of several months. Maintenance Manual and can be
purchased by contacting Thales Avionics.
FAST 43
FAST 43
10 11
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY AND ENVIRONMENTAL IMPACT
Management
Organization) can play an impor- 3D (three-dimensional) operate more independently in collaborative decision-
tant role in making sure that what and finally 4D (including of ground infrastructures, making (CMD) with airport
is being agreed upon in SESAR time dimension) profiles in lower equipped airspaces and airline operations as
FAST 43
12 13
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY AND ENVIRONMENTAL IMPACT
Management
Organization) can play an impor- 3D (three-dimensional) operate more independently in collaborative decision-
tant role in making sure that what and finally 4D (including of ground infrastructures, making (CMD) with airport
is being agreed upon in SESAR time dimension) profiles in lower equipped airspaces and airline operations as
FAST 43
12 13
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
FAST 43
already scheduled for Imple-
Date of initial operating capability
mentation Package IP1). 2013 2020
IP1 IP2 IP3
14 15
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
FAST 43
already scheduled for Imple-
Date of initial operating capability
mentation Package IP1). 2013 2020
IP1 IP2 IP3
14 15
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
Figure 5
Cash flow (M )
crease has to be coupled with an
appropriate level of safety. Each • Improved communications 800 3200
IP1 is centred on reducing enviro-
implementation package provides through Air-Ground Data Link:
nmental impact and increasing
positive contributions to these ATN compliant CPDLC 600 2400
ATM performance, providing ben-
extended safety targets. (Controller Pilot Data Link
efits (including safety) for all 400 1600
Communication),
concerned parties.
• Improved navigation
Consequences performance: RNP (Required 200 800
By contributing in several ways to
environmental protection, SESAR
for operators Navigation Performance),
0 0
• Improved situation awareness:
can be considered as an eco- 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
As SESAR is backed by all Air Traffic Situational
efficient project. Environmental
stakeholders and has full political AWareness (ATSAW) Year
benefits provide reductions of
support through Single European • Improved airborne safety net: Figure 6
noise, decreased emissions and
Sky (SES) legislation, it is expec- ACAS (Airborne Collision
lower fuel burn thanks to opti- Benefits distribution per nature of revenues
ted to result in a large scale and Avoidance System).
mized flight profiles, more direct for commercial airspace users across Europe
properly synchronized imple-
routing, holding pattern avoidance,
mentation, hence justifying the All of these functions are consi-
plus efficient and safe ground ope-
general adaptation of operators’ dered essential for imple- Departure delay cost savings Unaccommodated traffic avoidance
rations (e.g. brake to vacate,
fleets worldwide to reap the identi- mentation of the IP1 2013 mid (small amount so not visible in graph)
reduced taxi time). The yearly
fied benefits at the earliest oppor- term concept. To minimize aircraft Fuel efficiency cost savings Low visibility savings
savings achieved due to the
tunity. All SESAR phases are downtimes operators are encoura- Air Navigation Services charges savings
anticipated changes are estimated
profitable for the commercial air- ged to plan well ahead and take the
at 12 million tons of CO2 (Carbon 1400
space users operating in Europe, opportunity of scheduled aircraft
Dioxide). These estimated CO2
when all necessary investments downtime. An appropriate time to
savings are for Europe only with 1200
have been made, not only on the embody some required avionics is
the baseline 2005 and the target
Benefit distribution (M )
airside, but also for an efficient the 4C check. This maintenance
being achieved in 2020 after IP2 1000
ATM ground infrastructure. Thus check generally occurs, depending
implementation, accompanying
IP1 will be able to create early on the aircraft type, every five to 800
regulatory measures and the
revenues with a positive Cumu- six years.
respective institutional reforms.
lated Discounted Net Cash Flow, (as 600
shown in figure 5) mainly based on
With IP1 and the subsequent IP2 fuel savings and departure delay
Solutions provided 400
implemented (i.e. the results of the reductions (see figure 6). The by Airbus
development phase, which is under expected significant reductions on 200
SJU responsibility), the 2020 user charges will be effective after Airbus responses to the European
European ATM system will be able full implementation. Other factors, Commission invitation to support 0
to accommodate nearly 17 million unaccommodated traffic avoidance deployment of SESAR’s first steps 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
-200
flights per year, a 70%, increase and low visibility savings are less are:
Year
from 2005; in any case, delays important but complete the benefit's
could be reduced by 40% per flight picture. These quick wins and early • New aircraft like the • For in-service aircraft Airbus
on average. As a result, significant revenues are important to maintain a A350 XWB will be ‘SESAR offers corresponding solutions
savings can be achieved in direct positive momentum for the next ready’ covering IP1 as well and can assist operators
and indirect costs. implementation steps and secure the as initial IP2 and some to keep pace in a timely
global benefit targeted by SESAR. provisions for IP3, and cost-effective manner.
FAST 43
16 17
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
Figure 5
Cash flow (M )
crease has to be coupled with an
appropriate level of safety. Each • Improved communications 800 3200
IP1 is centred on reducing enviro-
implementation package provides through Air-Ground Data Link:
nmental impact and increasing
positive contributions to these ATN compliant CPDLC 600 2400
ATM performance, providing ben-
extended safety targets. (Controller Pilot Data Link
efits (including safety) for all 400 1600
Communication),
concerned parties.
• Improved navigation
Consequences performance: RNP (Required 200 800
By contributing in several ways to
environmental protection, SESAR
for operators Navigation Performance),
0 0
• Improved situation awareness:
can be considered as an eco- 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
As SESAR is backed by all Air Traffic Situational
efficient project. Environmental
stakeholders and has full political AWareness (ATSAW) Year
benefits provide reductions of
support through Single European • Improved airborne safety net: Figure 6
noise, decreased emissions and
Sky (SES) legislation, it is expec- ACAS (Airborne Collision
lower fuel burn thanks to opti- Benefits distribution per nature of revenues
ted to result in a large scale and Avoidance System).
mized flight profiles, more direct for commercial airspace users across Europe
properly synchronized imple-
routing, holding pattern avoidance,
mentation, hence justifying the All of these functions are consi-
plus efficient and safe ground ope-
general adaptation of operators’ dered essential for imple- Departure delay cost savings Unaccommodated traffic avoidance
rations (e.g. brake to vacate,
fleets worldwide to reap the identi- mentation of the IP1 2013 mid (small amount so not visible in graph)
reduced taxi time). The yearly
fied benefits at the earliest oppor- term concept. To minimize aircraft Fuel efficiency cost savings Low visibility savings
savings achieved due to the
tunity. All SESAR phases are downtimes operators are encoura- Air Navigation Services charges savings
anticipated changes are estimated
profitable for the commercial air- ged to plan well ahead and take the
at 12 million tons of CO2 (Carbon 1400
space users operating in Europe, opportunity of scheduled aircraft
Dioxide). These estimated CO2
when all necessary investments downtime. An appropriate time to
savings are for Europe only with 1200
have been made, not only on the embody some required avionics is
the baseline 2005 and the target
Benefit distribution (M )
airside, but also for an efficient the 4C check. This maintenance
being achieved in 2020 after IP2 1000
ATM ground infrastructure. Thus check generally occurs, depending
implementation, accompanying
IP1 will be able to create early on the aircraft type, every five to 800
regulatory measures and the
revenues with a positive Cumu- six years.
respective institutional reforms.
lated Discounted Net Cash Flow, (as 600
shown in figure 5) mainly based on
With IP1 and the subsequent IP2 fuel savings and departure delay
Solutions provided 400
implemented (i.e. the results of the reductions (see figure 6). The by Airbus
development phase, which is under expected significant reductions on 200
SJU responsibility), the 2020 user charges will be effective after Airbus responses to the European
European ATM system will be able full implementation. Other factors, Commission invitation to support 0
to accommodate nearly 17 million unaccommodated traffic avoidance deployment of SESAR’s first steps 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
-200
flights per year, a 70%, increase and low visibility savings are less are:
Year
from 2005; in any case, delays important but complete the benefit's
could be reduced by 40% per flight picture. These quick wins and early • New aircraft like the • For in-service aircraft Airbus
on average. As a result, significant revenues are important to maintain a A350 XWB will be ‘SESAR offers corresponding solutions
savings can be achieved in direct positive momentum for the next ready’ covering IP1 as well and can assist operators
and indirect costs. implementation steps and secure the as initial IP2 and some to keep pace in a timely
global benefit targeted by SESAR. provisions for IP3, and cost-effective manner.
FAST 43
16 17
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
FAST 43
18 19
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
FAST 43
18 19
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
Figure 10
The principle is to permanently avionics foundation for A320 2 2 2 2 2
provide updated traffic informa- Family aircraft to bring those
Cockpit Display Traffic tion received via ADS-B In. The needing it to current-day standards. 3
Information (CDTI) main traffic information is the By serving as a platform for the
position, direction, relative altitude above-mentioned functions, ISEP 2
and vertical speed tendency of the bridges the gap in capability and 4 4
aircraft. This information is performance. It was specifically A320 cockpit
presented to the pilot using the designed as an ‘all inclusive’
Cockpit Display Traffic Informa- package with cost savings, revenue 1 FMS2 and MCDU LCD
tion (CDTI) screen. Figure 10 generation and environmental 2 EIS2
3 ISIS 1 1
shows an example of VSA aspects in mind. As such, it not
4 DCDU
(whereas in general a full circle only helps Airbus operators to Other equipment
instead of the arc will be displayed align with the SESAR IP1 require- are not visible in the cockpit
for ITP). ments but it also enables further
benefits in the airlines’ everyday Figure 12
ATSAW SURF is used to improve business. ISEP components
safety at airports. Here, aircraft
and vehicles information is displa- Figure 12 gives an overview of all =2 x FMS2 (Flight Management System second generation)
yed on an airport moving map (see the ISEP components and fun- ==2 x MCDU LCD (Multi-Purpose Control Display Unit Liquid Crystal Display)
figure 11). This application will be ctions. ==2 x MMR ((Multi Mode Receiver) (ILS + GPS))
Figure 11 very useful in high density areas ==3 x ADIRU (Air Data Inertial Reference Unit)
and applicable on runways and For the time being: ==6 x EIS2 (Electronic Information System) LCD =Components for low RNP
==GPS antennas
Moving Map
=ATC EHS (Air Traffic Control Enhanced Surveillance) =Components for FANS B
with traffic information taxiways to anticipate risk of
=ATSU (Air Traffic Services Unit)
collision. • ADS-B Out and FANS B
=Components for ATSAW
=VDL mode 2 (VHF Data Link mode 2, which enables faster transmission of data)
are fully certified
=DMC (Display Management Computer)
for the A320 Family,
A cost effective • RNP AR is certified to 0.1 Nm =2 x DCDU (Data Communication Display Unit)
solution for the in approach. Missed approach - ISIS (integrated Standby Instrument System)
and departure figures
A320 Family will be confirmed in 2009,
- FDIMU ((Flight Data Interface Management Unit) (replaces FDIU + DMU))
- CFDIU (Centralized Fault Display Interface Unit)
• The certification for ATSAW in
As SESAR targets the European
flight is expected in mid 2009.
airspace at 2020, many of the A320
Family will be concerned. With CONTACT DETAILS
IP1, the implementation phase has By implementing the ISEP core
Markus DURSTEWITZ Pierre MAGRO
already started, thus it is time for package, operators can not only ATM Business Development Head of Avionics
operators to consider making their profit from performance benefits Airbus Strategy Upgrade Services
fleet ready for the next generation directly linked to the SESAR IP1 Tel: +33 (0)5 67 19 24 26 Airbus Customer Services
of ATM. requirements but they can also Fax:+33 (0)5 61 93 13 54 Tel: +33 (0)5 61 93 42 09
achieve important benefits in markus.durstewitz@airbus.com Fax:+33 (0)5 62 11 08 47
pierre.magro@airbus.com
Airbus ready-made In-Service safety, security, environmental
Enhancement Package (ISEP) pro-
vides the key elements for an
aspects and economy.
Conclusion
The combined effects of airspace and the future. With solutions such as
congestion, environmental concerns RNP AR allowing reduced track miles,
and fuel prices are drivers recognized it can provide operators with the means
by different initiatives worldwide to realize fuel savings, thereby reducing
and in particular by the SESAR costs and emissions. Air Traffic will grow
and NextGen programmes. Airbus is further and efficient ATC communications
preparing for the future of ATM are key for safe operations in crowded
with the entry into service of new aircraft airspace. This is recognized by the
and provision of high-performance requirement for CPDLC Link 2000+
upgrades for in-service aircraft. (FANS) and ADS-B.
Airbus Upgrade Services is fully To enable timely installation, now is the
committed to ensuring that solutions time for operators to consider scheduling
are available in time to allow airlines of embodiment to maximize the benefits
to align with the requirements of today associated with these initiatives.
FAST 43
FAST 43
20 21
FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT FUTURE AIR TRAFFIC MANAGEMENT - A STEP CHANGE IN AVIATION’S EFFICIENCY, SAFETY, AND ENVIRONMENTAL IMPACT
Figure 10
The principle is to permanently avionics foundation for A320 2 2 2 2 2
provide updated traffic informa- Family aircraft to bring those
Cockpit Display Traffic tion received via ADS-B In. The needing it to current-day standards. 3
Information (CDTI) main traffic information is the By serving as a platform for the
position, direction, relative altitude above-mentioned functions, ISEP 2
and vertical speed tendency of the bridges the gap in capability and 4 4
aircraft. This information is performance. It was specifically A320 cockpit
presented to the pilot using the designed as an ‘all inclusive’
Cockpit Display Traffic Informa- package with cost savings, revenue 1 FMS2 and MCDU LCD
tion (CDTI) screen. Figure 10 generation and environmental 2 EIS2
3 ISIS 1 1
shows an example of VSA aspects in mind. As such, it not
4 DCDU
(whereas in general a full circle only helps Airbus operators to Other equipment
instead of the arc will be displayed align with the SESAR IP1 require- are not visible in the cockpit
for ITP). ments but it also enables further
benefits in the airlines’ everyday Figure 12
ATSAW SURF is used to improve business. ISEP components
safety at airports. Here, aircraft
and vehicles information is displa- Figure 12 gives an overview of all =2 x FMS2 (Flight Management System second generation)
yed on an airport moving map (see the ISEP components and fun- ==2 x MCDU LCD (Multi-Purpose Control Display Unit Liquid Crystal Display)
figure 11). This application will be ctions. ==2 x MMR ((Multi Mode Receiver) (ILS + GPS))
Figure 11 very useful in high density areas ==3 x ADIRU (Air Data Inertial Reference Unit)
and applicable on runways and For the time being: ==6 x EIS2 (Electronic Information System) LCD =Components for low RNP
==GPS antennas
Moving Map
=ATC EHS (Air Traffic Control Enhanced Surveillance) =Components for FANS B
with traffic information taxiways to anticipate risk of
=ATSU (Air Traffic Services Unit)
collision. • ADS-B Out and FANS B
=Components for ATSAW
=VDL mode 2 (VHF Data Link mode 2, which enables faster transmission of data)
are fully certified
=DMC (Display Management Computer)
for the A320 Family,
A cost effective • RNP AR is certified to 0.1 Nm =2 x DCDU (Data Communication Display Unit)
solution for the in approach. Missed approach - ISIS (integrated Standby Instrument System)
and departure figures
A320 Family will be confirmed in 2009,
- FDIMU ((Flight Data Interface Management Unit) (replaces FDIU + DMU))
- CFDIU (Centralized Fault Display Interface Unit)
• The certification for ATSAW in
As SESAR targets the European
flight is expected in mid 2009.
airspace at 2020, many of the A320
Family will be concerned. With CONTACT DETAILS
IP1, the implementation phase has By implementing the ISEP core
Markus DURSTEWITZ Pierre MAGRO
already started, thus it is time for package, operators can not only ATM Business Development Head of Avionics
operators to consider making their profit from performance benefits Airbus Strategy Upgrade Services
fleet ready for the next generation directly linked to the SESAR IP1 Tel: +33 (0)5 67 19 24 26 Airbus Customer Services
of ATM. requirements but they can also Fax:+33 (0)5 61 93 13 54 Tel: +33 (0)5 61 93 42 09
achieve important benefits in markus.durstewitz@airbus.com Fax:+33 (0)5 62 11 08 47
pierre.magro@airbus.com
Airbus ready-made In-Service safety, security, environmental
Enhancement Package (ISEP) pro-
vides the key elements for an
aspects and economy.
Conclusion
The combined effects of airspace and the future. With solutions such as
congestion, environmental concerns RNP AR allowing reduced track miles,
and fuel prices are drivers recognized it can provide operators with the means
by different initiatives worldwide to realize fuel savings, thereby reducing
and in particular by the SESAR costs and emissions. Air Traffic will grow
and NextGen programmes. Airbus is further and efficient ATC communications
preparing for the future of ATM are key for safe operations in crowded
with the entry into service of new aircraft airspace. This is recognized by the
and provision of high-performance requirement for CPDLC Link 2000+
upgrades for in-service aircraft. (FANS) and ADS-B.
Airbus Upgrade Services is fully To enable timely installation, now is the
committed to ensuring that solutions time for operators to consider scheduling
are available in time to allow airlines of embodiment to maximize the benefits
to align with the requirements of today associated with these initiatives.
FAST 43
FAST 43
20 21
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
Boris PLOTEAU
Technical Data
Airbus Customer Services
FAST 43
FAST 43
22 23
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
Boris PLOTEAU
Technical Data
Airbus Customer Services
FAST 43
FAST 43
22 23
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
AIRBUSWORLD
DIRECT ACCESS
FAST 43
quickly and easily in accessing & engineering activities.
24 25
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
AIRBUSWORLD
DIRECT ACCESS
FAST 43
quickly and easily in accessing & engineering activities.
24 25
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
CD-ROM
C@DETS CD-ROM
The C@DETS CD-ROM has an 4Glossary: IPC: Illustrated Parts Catalog
auto run function that automatical- AD: Airworthiness Directive LMS: Learning Management System
ly launches the Home page. AMM: Aircraft Maintenance Manual MMEL: Master Minimum Equipment List
AOT: All Operator Telex MOD: Modification
In addition, the CD-ROM includes ASM: Aircraft Schematic Manual MP: Modification Proposal
a .txt file that explains how to AWL: Aircraft Wiring List MPD: Maintenance Planning Document
install all the C@DETS modules AWM: Aircraft Wiring Manual NTM: Non-destructive Testing Manual
on a server or computer. C@DETS: Computer @ssisted Documentation OIT: Operator Information Telex
Education Tutorial System PIPC: Power plant Illustrated Parts Catalog
The module layout in the CD- CDL: Configuration Deviation List SB: Service Bulletin
ROM is exactly the same as
CMMm: Component Maintenance Manual (manufacturer) SIL: Service Information Letter
AirbusWorld, except that the LMS
CML: Consumable Material List SM: Standards Manual
(Learning Management System) is
CN: Consigne de Navigabilité SRM: Structural Repair Manual
only available on the CD-ROM.
C@DETS Learning Management System DFPRM: Duct and Fuel Pipe Repair Manual TEM: Tool & Equipment Manual
The LMS permits end-users to see
quickly which modules they have ESPM: Electrical Standard Practices Manual TFU: Technical Follow Up
visited. FIN: Functional item Number TSM: Trouble Shooting Manual
They can also reset the follow-up FOT: Flight Operator Telex VSB: Vendor Service Bulletin
tracking or keep it until the next
The modules use of the courseware.
visited
are shown
with Future
an eye
Airbus plans to integrate
C@DETS in the new Airbus
e-learning library within the com-
ing year.
This integration will bring more
commonalities between Airbus CONTACT DETAILS
e-learning tools and will allow
C@DETS to use the latest e-learn- Boris PLOTEAU
Technical Data
ing technologies. C@DETS will Airbus Customer Services
be also located in the same plat- Tel: +33 (0)5 62 11 08 35
form as other Airbus training Fax: +33 (0)5 62 11 02 33
courseware. boris.ploteau@airbus.com
and cadets@airbus.com
FAST 43
26 27
C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM C@DETS - COMPUTER @SSISTED DOCUMENTATION EDUCATION TUTORIAL SYSTEM
CD-ROM
C@DETS CD-ROM
The C@DETS CD-ROM has an 4Glossary: IPC: Illustrated Parts Catalog
auto run function that automatical- AD: Airworthiness Directive LMS: Learning Management System
ly launches the Home page. AMM: Aircraft Maintenance Manual MMEL: Master Minimum Equipment List
AOT: All Operator Telex MOD: Modification
In addition, the CD-ROM includes ASM: Aircraft Schematic Manual MP: Modification Proposal
a .txt file that explains how to AWL: Aircraft Wiring List MPD: Maintenance Planning Document
install all the C@DETS modules AWM: Aircraft Wiring Manual NTM: Non-destructive Testing Manual
on a server or computer. C@DETS: Computer @ssisted Documentation OIT: Operator Information Telex
Education Tutorial System PIPC: Power plant Illustrated Parts Catalog
The module layout in the CD- CDL: Configuration Deviation List SB: Service Bulletin
ROM is exactly the same as
CMMm: Component Maintenance Manual (manufacturer) SIL: Service Information Letter
AirbusWorld, except that the LMS
CML: Consumable Material List SM: Standards Manual
(Learning Management System) is
CN: Consigne de Navigabilité SRM: Structural Repair Manual
only available on the CD-ROM.
C@DETS Learning Management System DFPRM: Duct and Fuel Pipe Repair Manual TEM: Tool & Equipment Manual
The LMS permits end-users to see
quickly which modules they have ESPM: Electrical Standard Practices Manual TFU: Technical Follow Up
visited. FIN: Functional item Number TSM: Trouble Shooting Manual
They can also reset the follow-up FOT: Flight Operator Telex VSB: Vendor Service Bulletin
tracking or keep it until the next
The modules use of the courseware.
visited
are shown
with Future
an eye
Airbus plans to integrate
C@DETS in the new Airbus
e-learning library within the com-
ing year.
This integration will bring more
commonalities between Airbus CONTACT DETAILS
e-learning tools and will allow
C@DETS to use the latest e-learn- Boris PLOTEAU
Technical Data
ing technologies. C@DETS will Airbus Customer Services
be also located in the same plat- Tel: +33 (0)5 62 11 08 35
form as other Airbus training Fax: +33 (0)5 62 11 02 33
courseware. boris.ploteau@airbus.com
and cadets@airbus.com
FAST 43
26 27
Airline 3
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES Airline 3
Airline 4
Airline 4
fleet’s flight operations issues FAIR: Other FAIR forums dedicated to various support and services
The size of the Airbus fleet in-service has dramati- These are the main questions that led Airbus to
cally increased in recent years and a huge amount launch a new service called FAIR (Forum with Air- In addition to FAIR-OPS, two other forums currently exist.
of experience is accumulating from more than 5,000 lines for Interactive Resolution). The first module of FAIR-ISP (In-Service Problems), a forum for the Thanks to the airlines contribution, FAIR-ISP is maturing
in-service aircraft and their millions of flight hours. FAIR was for in-service problems (FAIR-ISP, see Maintenance & Engineering domains, has met with an average time to close an ISP of 5 months over
This is raising questions for support and services: FAST 40 July 2007). Additional modules have been with great success since its worldwide deployment the last year of operation.
• How can this huge and fast growing in-service added to FAIR with one for the A350 XWB and one in December 2006. More than 130 airlines
experience be better shared for the benefit of all for flight operations information sharing and issues are connected, sharing more than 2,500 contributions FAIR-A350 XWB is a forum that is dedicated to the
airlines? (FAIR-OPS). This article explains the status of on the FAIR-ISP forum, with more than 400 In-Service Airbus A350 XWB development. It is aimed at further
Problems (ISP) identified by the airlines. improving communication between A350 XWB firm
• How can Airbus better determine and prioritize FAIR-OPS and the benefits it offers to airlines.
More than 9% of these ISPs went on to be recognized customers and the Airbus A350 XWB development
key issues for the worldwide fleet?
as Major ISPs (MISPs). teams. To complement existing face-to-face A350 XWB
• How can Airbus bring effective solutions, which
And with the airlines help, 25% of MISPs have had progress reviews, and customer focus groups,
meet customers’ expectations, to these key issues? solutions developed and established. the forum allows permanent exchanges.
FAST 43
Airbus Customer Services Airbus Customer Services (A350 XWB development)
28 29
Airline 3
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES Airline 3
Airline 4
Airline 4
fleet’s flight operations issues FAIR: Other FAIR forums dedicated to various support and services
The size of the Airbus fleet in-service has dramati- These are the main questions that led Airbus to
cally increased in recent years and a huge amount launch a new service called FAIR (Forum with Air- In addition to FAIR-OPS, two other forums currently exist.
of experience is accumulating from more than 5,000 lines for Interactive Resolution). The first module of FAIR-ISP (In-Service Problems), a forum for the Thanks to the airlines contribution, FAIR-ISP is maturing
in-service aircraft and their millions of flight hours. FAIR was for in-service problems (FAIR-ISP, see Maintenance & Engineering domains, has met with an average time to close an ISP of 5 months over
This is raising questions for support and services: FAST 40 July 2007). Additional modules have been with great success since its worldwide deployment the last year of operation.
• How can this huge and fast growing in-service added to FAIR with one for the A350 XWB and one in December 2006. More than 130 airlines
experience be better shared for the benefit of all for flight operations information sharing and issues are connected, sharing more than 2,500 contributions FAIR-A350 XWB is a forum that is dedicated to the
airlines? (FAIR-OPS). This article explains the status of on the FAIR-ISP forum, with more than 400 In-Service Airbus A350 XWB development. It is aimed at further
Problems (ISP) identified by the airlines. improving communication between A350 XWB firm
• How can Airbus better determine and prioritize FAIR-OPS and the benefits it offers to airlines.
More than 9% of these ISPs went on to be recognized customers and the Airbus A350 XWB development
key issues for the worldwide fleet?
as Major ISPs (MISPs). teams. To complement existing face-to-face A350 XWB
• How can Airbus bring effective solutions, which
And with the airlines help, 25% of MISPs have had progress reviews, and customer focus groups,
meet customers’ expectations, to these key issues? solutions developed and established. the forum allows permanent exchanges.
FAST 43
Airbus Customer Services Airbus Customer Services (A350 XWB development)
28 29
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES
Phase 1: Identification, evaluation and prioritization of the FOI Roles and The Airbus FAIR administrator
controls writers/validators access
definitions
FAST 43
Committee. the forum are of interest to the other priority items are screened and
collaboration phases, consisting of • Agree resolution of these
nine successive steps, each cov- MFOIs. users and remain fleet level issues. closed as required.
30 31
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES
Phase 1: Identification, evaluation and prioritization of the FOI Roles and The Airbus FAIR administrator
controls writers/validators access
definitions
FAST 43
Committee. the forum are of interest to the other priority items are screened and
collaboration phases, consisting of • Agree resolution of these
nine successive steps, each cov- MFOIs. users and remain fleet level issues. closed as required.
30 31
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES
FAST 43
address flight operations and ured while performance is being the forum and only part of them are within their airline. This should
training specificities. monitored very closely. actively posting. also ensure faster contributions.
32 33
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES
FAST 43
address flight operations and ured while performance is being the forum and only part of them are within their airline. This should
training specificities. monitored very closely. actively posting. also ensure faster contributions.
32 33
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES TITLE
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON TITLEFLEET’S
IN-SERVICE - SUB-TITLE
FLIGHTSUB-TITLE SUB-TITLE
OPERATIONS ISSUES
STEP 2
FAST 43
posting, and hence will ease 2.Signature of the FAIR Specific through FAIR-OPS.
writers/validators validation duty. Terms & Conditions (STC).
34 35
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON IN-SERVICE FLEET’S FLIGHT OPERATIONS ISSUES TITLE
FAIR-OPS ON-LINE FORUM - INCREASING AIRLINES AND AIRBUS COLLABORATION ON TITLEFLEET’S
IN-SERVICE - SUB-TITLE
FLIGHTSUB-TITLE SUB-TITLE
OPERATIONS ISSUES
STEP 2
FAST 43
posting, and hence will ease 2.Signature of the FAIR Specific through FAIR-OPS.
writers/validators validation duty. Terms & Conditions (STC).
34 35
SESAR - PART II
of
out for other aircraft and
4.85 metres or 5.5 metres
today the numbers of air-
depending on modification.
craft flying around the world could not have been easy
Its empty weight was 3,760kg;
at the speeds, heights and and concentrating on complex
take off weight 6,000kg;
distances we find normal instruments would have been
maximum speed 175 kilometres
would have astonished the difficult. The aircraft also
per hour and range around
early aviators. set an endurance record of
1,200 kilometres.
Nonetheless, this enormous 14 hours 23 minutes with a
improvement in aircraft per- 1,000kg payload, which must
In its day it was an advanced
formance has brought with it have been a marathon for the
airliner with space for nine
problems such as air traffic pilots.
passengers and a cabinet
congestion, which SESAR will
with a small washbasin.
address to bring even more In 1926 Lufthansa flew with
However, it was not so com-
efficiency and cost savings the aircraft from Berlin to
fortable for the pilots as
for airlines and the air Paris and commercial flights
it had an open cockpit, which
traffic management system. also connected Berlin and
perhaps helps to explain the
Königsberg.
simple instrumentation – fly-
The Junkers G 24 had a wing-
ing an aircraft for hours in
span of 28.5 metres, a length
freezing and rainy conditions
of 15.25 metres and a height
Photographs courtesy of EADS Corporate Heritage
FAST 43
36
CUSTOMER SUPPORT AROUND THE CLOCK... AROUND THE WORLD
Customer Services
events
WORLDWIDE
Bruce Jones
Senior Vice President
Just happened tations demonstrated our commitment to safety, Customer Support
Tel: +33 (0)5 61 93 35 04
quality and efficiency. VP Jacques Drappier asked
Material, Suppliers and Warranty Symposium, Fax: +33 (0)5 61 93 41 01
‘are we still training people based on aircraft of
Cancun, Mexico June 2008
yesterday, hoping that they will learn about the USA/CANADA
We concluded a successful symposium, which Tom Anderson
brought together 150 people from customers and aircraft of today, and will be prepared for the aircraft
Senior Vice President Customer Support
major suppliers organizations. The key theme of this of tomorrow?’ Technologies such as the Onboard Tel: +1 (703) 834 3506
event was to ‘Materialize our future together’ with Information System, Onboard Maintenance System, Fax: +1 (703) 834 3463
keynote speeches dedicated to: and Flight Attendant’s Panel have revolutionized the Customer support centres
CHINA
• Reveal of the Supplier Support Rating awards, way people operate Airbus aircraft and training must Pierre Steffen Training centres
• Airbus material management strategy, take this into account. He concluded that safety is Vice President Customer Support Spares centres / Regional warehouses
• The new Supplier Support Conditions (SSC), Tel: +86 10 804 86161 Ext 5040 Resident Customer Support Managers (RCSM)
non-negotiable and can be economically achieved by
• Supplier improvement process, Fax: +86 10 804 86162 / 63 RCSM location Country RCSM location Country
applying this theme. Abu Dhabi United Arab Emirates Louisville United States of America
• Airbus BFE and powerplant supplier policies and RESIDENT CUSTOMER SUPPORT ADMINISTRATION Algiers Algeria Luton United Kingdom
support, Jean-Bernard Galy Al-Manamah Bahrain Luxembourg Luxembourg
• Optimization of the supply chain, Coming soon Director Almaty
Amman
Kazakhstan
Jordan
Macau
Madrid
S.A.R. China
Spain
• What’s new in warranty, Resident Customer Support Administration
Amsterdam Netherlands Manchester United Kingdom
• Warranty tool developments. A320 Family programme symposium Paris, Tel: +33 (0)5 67 19 04 13 Athens Greece Manilla Philippines
France 4 - 8 May 2009 Fax: +33 (0)5 61 93 46 10 Auckland New Zealand Marrakech Morocco
The A320 Family is continuing to develop and to Baku Azerbaijan Mauritius Mauritius
To compliment the speeches, plenary sessions and TECHNICAL, SPARES, TRAINING Bangalore India Memphis United States of America
workshops were held to share greater detail on expand. The worldwide symposium of the A320 Airbus has its main spares centre in Hamburg, Bangkok Thailand Mexico City Mexico
specific developments and to openly exchange ideas and regional warehouses in Frankfurt, Barcelona Spain Miami United States of America
Family programme will take place in downtown Beijing China Milan Italy
together with customers and suppliers. The customer Washington D.C., Beijing and Singapore. Beirut Lebanon Minneapolis United States of America
Paris in May 2009. It will gather
caucus highlighted that we delivered on our previous Airbus operates 24 hours a day every day. Berlin Germany Montreal Canada
the airline management dealing with the Bogota Colombia Moscow Russia
commitments and our ongoing initiatives were highly Brussels Belgium Mumbai India
A320 family, fleet managers and technical pilots to Airbus Technical AOG Centre (AIRTAC)
appreciated. Bucharest Romania Muscat Oman
share the experience of the almost 4,000 aircraft Tel: +33 (0)5 61 93 34 00 Budapest Hungary Nanchang China
which will be in service by mid 2009. Airbus will Fax: +33 (0)5 61 93 35 00 Buenos Aires Argentina Nanjing China
The first A380 Entry Into Service symposium support.airtac@airbus.com Cairo Egypt New York United States of America
propose a basic agenda that will be merged with Changchun China Newcastle Australia
Toulouse, France 1 - 4th December 2008 Spares AOGs in North America should be Charlotte United States of America Ningbo China
customer suggestions, concen-trating on fleet
More than 200 people from eleven A380 customer addressed to: Chengdu China Noumea New Caledonia
concerns that will be based on FAIR-ISP (Forum for Tel: +1 (703) 729 9000 Cologne Germany Palma de Mallorca Spain
airlines and nineteen suppliers attended the event. In Colombo Sri Lanka Paris France
Airline Issues Resolution - In Service Problems) Fax: +1 (703) 729 4373
a departure from the traditional symposium format, a Copenhagen Denmark Paro Bhutan
inputs. It is planned to cover all presentations in the Damascus Syria Phoenix United States of America
broad range of A380 issues were debated, with one Spares AOGs outside North America Dar Es Salaam Tanzania Pittsburgh United States of America
main session. As usual, adequate facilities will be should be addressed to: Delhi India Prague Czech Republic
day for in-service technical subjects, one day for
available for side meetings. The formal invitation Tel: +49 (40) 50 76 4001 Denver United States of America Riyadh Saudi Arabia
production and programme development issues and Fax: +49 (40) 50 76 4011 Detroit United States of America Roma Italy
letters as well as the preliminary agenda will sent in Dhaka Bangladesh San Francisco United States of America
one day for flight operations items. With the aircraft aog.spares@airbus.com
the first quarter of 2009. Doha Qatar San Salvador El Salvador
in-service for over one year, this was an ideal time to Spares related HMV issues outside Dubai United Arab Emirates Santiago Chile
Dublin Ireland Sao Paulo Brazil
review feedback from initial operation. All customers North America should be addressed to: Dusseldorf Germany Seoul South Korea
The 15th Performance & Operations Conference to be
agreed the symposium gave them valuable feedback Tel: +49 (40) 50 76 4003 Fort Lauderdale United States of America Shanghai China
held in Paris 11-15 May 2009 Fax: +49 (40) 50 76 4013 Frankfurt Germany Sharjah United Arab Emirates
to prepare future entries-into-service and expect Guangzhou China Shenyang China
This is a significant milestone in our Flight hmv.spares@airbus.com
Airbus and its suppliers to maintain efforts on in- Haikou China Shenzhen China
Operations Support & Services activities. These Airbus Training Centre Toulouse, France Hamburg Germany Singapore Singapore
service reliability and product maturity Hangzhou China Sofia Bulgaria
events have been organized since 1980 and this Tel: +33 (0)5 61 93 33 33
improvements. Hanoi Vietnam Sydney Australia
event provides flight crews, operations specialists, Fax: +33 (0)5 61 93 20 94 Helsinki Finland Taipei Taiwan
flight operations engineers and performance Ho Chi Minh City Vietnam Tashkent Uzbekistan
Airbus Maintenance Training Centre Hamburg, Hong Kong S.A.R. China Tehran Iran
Airbus Training Symposium, Paris, Germany
specialists with a unique opportunity to Indianapolis United States of America Tel Aviv Israel
France 1 - 4 December 2008 Tel: +49 40 743 88288 Istanbul Turkey Tokyo Japan
constructively exchange views and information, plus Jakarta Indonesia Toluca Mexico
400 participants, 112 airlines, 32 training systems Fax: +49 40 743 88588
increase mutual cooperation and communication. Johannesburg South Africa Tripoli Libya
suppliers and aviation authorities expressed extreme Airbus Training subsidiaries Karachi Pakistan Tulsa United States of America
On most days, three sessions will be conducted Kita-Kyushu Japan Tunis Tunisia
satisfaction with the symposium. The key message Miami, USA - Florida
simultaneously to cover the main flight operations Kuala Lumpur Malaysia Vienna Austria
was, ‘Thinking about tomorrow’s training; rethinking Tel: +1 (305) 871 36 55 Kuwait City Kuwait Washington United States of America
themes. In addition, booths will be open daily to
FAST 43
Fax:+1 (305) 871 46 49 Lanzhou China Wuhan China
with tomor-row’s technologies’. This theme, Larnaca Cyprus Xi'an China
discuss issues and to provide demonstrations of Beijing, China
reiterated in four streams (flight, maintenance, cabin, Tel: +86 10 80 48 63 40 Lisbon Portugal Yekaterinburg Russia
Airbus Flight Operations' tools. London United Kingdom Zurich Switzerland
and simulation technologies) in different presen- Fax:+86 10 80 48 65 76 Los Angeles United States of America 37
FAST43
D E C E M B E R 2 0 0 8
F L I G H T
A I R W O R T H I N E S S
S U P P O R T
T E C H N O L O G Y
E
N
I
Z
A
G
A
M
L
A
C
I
N
H
C
E
T
S
U
B
R
I
A
3
4
T
S
A
F