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Web marketing refers to a broad category of advertising that takes many different forms, but
generally involves any marketing activity conducted online.
Marketers have shifted their efforts online because it tends to be significantly less expensive.
Many online advertising spaces are free to use. Companies can upload videos to Youtube or
start a blog for no cost at all. Other outlets like official websites or paid search marketing cost a
fraction of what a major television advertising campaign would.
The web also presents exciting new opportunities for companies to profile their customers. The
interactive space of the Internet simplifies a company's ability to track, store, and analyze data
about a customer's demographics, personal preferences, and online behavior. This data allows
the advertiser to provide a more personalized and relevant ad experience for the customer.
The marketer must understand what they are selling and who their target customer is. Different
advertising strategies appeal to different segments of the population. Social media, for instance,
is widely used by young people, while older Internet users are more dependent on email. An
extensive analysis of market research reveals telling information about what customers want and
where they gather.
Once the company has determined their target audienace and general strategy, they should start
developing their online presence. This can involve everything from producing videos to creating
entire websites. The technological infrastructure behind web marketing is just as important as its
message and aesthetic. Companies must ensure that their marketing messages are accessible
to everyone regardless of the technology they are using.
After the ads appear online, the company tracks how big of an impression they are making. Web
marketing makes it easy for companies to track how successful their websites are. Every time a
banner ad is clicked or a video is watched, that information is sent to the marketer. If the goals of
the website are met, the campaign can be considered a success. If the target numbers are falling
short, the company will need to refine their advertising strategy.
Consider the example of Zoka coffee, a small, Pacific Northwest chain. They had a Facebook
profile but very few followers. In order to increase the impact of their social media efforts, they
created a new eye-catching profile picture and page design. Zoka coffee then identified trend
setters in the world of coffee, and started targeting them with Twitter and Facebook posts to
spread the word about their brand. The company also used online contests and promotions to
create incentives for followers, eventually leading to an 800% increase in traffic.