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Quality Management
Workshop
PMO

Introduction
Part 1

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Introduction
• UniKL MIAT holds multi approvals from several authorities.
• Keeping with regulatory requirements with minimum resources and
budget will be challenging.
• During the current economic downturn, it becomes critical for UniKL
MIAT to be efficient in managing resources and budget.
• Therefore, managing quality system holistically requires detail
planning and strict implementation strategy.

Challenges
• Non-compliance would impair the UniKL MIAT business, which may
result in suspension and revocation of approval.
• Being the largest ATO in Malaysia, UniKL MIAT may expose to the
ICAO audit on Malaysia.
• Keeping compliance may drain UniKL MIAT resources and finance.

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Strategy
• Optimization of man-power resources and finance are achieved
through careful planning and strict implementation strategy.
• The up-to-date quality management concept should be embraced to
ensure the optimization is achievable.

Outcomes
• Understand the up-to-date quality management trends
• Consolidated surveillance and audit program for year 2018
• Minimum non-compliance findings by the aviation authorities
• Be able to participate in ICAO audit by the ICAO
• Optimize the resources in managing the quality system

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Programs (Day 1)
• Briefing by Dato’ Dean – UniKL MIAT approvals
• Briefing - New development in QMS (Abu Hanifah)
• Briefing - Regulatory framework (Abu Hanifah / Hj Samsuding / Hj
Anuar / En Zawari)
• Task – develop the quality strategy
• Task – develop the PDCA for quality
• Task – develop compliance mapping

Program (Day 2)
• Briefing – internal audit (abu hanifah)
• Briefing – 2017 non-compliance (Hj Samsudin / Hj Anuar / En Zawari)
• Task – develop the internal audit checklist
• Organization
• Resources
• Exposition
• Equipment
• Task – develop the 2018 audit plan

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Program (Day 3)
• Task – establish budget for the year 2018 activities
• Task – establish the quality training program
• Task – presentation of Year 2018 audit plan

New Development in QMS

Part 2

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Task 1
Activity: Overview of the framework
Objective: to understand and map our organizational objectives towards efficient
QMS
Leadership
No Elements
1 The quality advocate
2 The stakeholder
advocate
3 The systems thinker
4 The fact-based thinker
5 The quality planner
6 The quality coach
7 The quality motivator
8 The quality
collaborator
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Descriptions Implementation Plan
• Articulates a clear vision for quality as a strategic imperative that
supports the organisation’s broader aims and objectives.
• Develops and implements strategies to maximise the contribution
of the quality profession within the organisation.
• Acts as the conscience in the organisation, making interventions
whenever necessary to ensure customer and stakeholder
requirements are addressed.
• Looks across business functions and hierarchies to promote a
holistic view of the organisation and its requirements.
• Promotes a culture of decision-making based on factual evidence
and the measurement of performance.
• Advocates the principle of planning for quality to prevent potential
problems with product and service quality
• Develops knowledge of quality principles and capability in quality
tools, techniques and approaches throughout the organisation.
• Motivates and empowers others to take accountability for
achieving and improving standards of performance.
• Works with all internal and external stakeholders to resolve issues
associated with organisation performance, and delivery of quality
products/services.
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Task 2
Activity: Mapping of each framework elements
Objective: to understand and map our organizational objectives towards efficient
QMS

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Governance
No Elements Descriptiom Implementation Plan
1 External • Uses appropriate methods to establish
focus customer/stakeholder needs/expectations and
views.
• Ensures that the organisation’s policies, processes
and plans reflects these needs.
• Evaluates risks, problems and potential solutions
from a customer/stakeholder point of view.
2 Internal • Develops process management capability
focus (ownership, definition, implementation and
improvement) across the organisation to deliver
consistent results.
• Ensures the organisation’s policies, processes and
plans are effective in meeting stakeholder
expectations, removing variation, minimising
operational risk and maximising efficiency.
• Supports the senior management team in
ensuring that the operational approach and
system of business management are continually
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Assurance
No Elements Descriptions Implementation Plan
1 Business • Ensures the flow-down of customer and stakeholder requirements across
(internal) the organisation.
assurance • Uses understanding of requirements management, process
implementation and tailoring principles, risk management and
performance measurement to ensure effective planning and internal
controls are in place.
• Uses appropriate methods to ensure an effective balance of self
assurance vs independent assurance. Ensures management intent, as
reflected in its policies, processes and plans, is effectively implemented.
• Identifies risks, failures and non-conformances associated with customer
and stakeholder requirements, and ensures effective action is taken to
resolve any issues and identify the root causes.

2 Supply chain • Ensures appropriate methods are used to select suppliers and to ensure
assurance flow-downof customer and stakeholder requirements to the
organisation’s supply chain.
• Uses appropriate methods to assess supplier performance and to identify
risk, failure and non-conformance.
• Supports the organisation in evaluating any problems and risks, and in
the development of appropriate mitigation and solutions. Ensures
solutions are managed to closure.
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Improvement
No Elements Descriptions Implementation Plan

1 Gathering • Uses appropriate methods to understand all stakeholder needs

insight and to identify any changes to the organisation’s context
including changes to the market, customer requirements and
other factors impacting on the organisation.
• Uses benchmarking and other appropriate tools and techniques
to evaluate performance and improvement priorities.

2 Evaluating • Facilitates the development and use of appropriate measures of

measures/ operational performance and product/service quality across the
results organisation to ensure fact-based decision-making.
• Helps establish priorities for change.
3 Implementing • Evaluates the nature and magnitude of change required
change (incremental, step change, transformational) and how to
achieve the required changes through the development of the
organisation’s people, processes, tools, technologies and/or
infrastructure.
• Identifies any issues associated with the or ganisation’s culture
with respect to achieving and sustaining the desired levels of
operational performance and product/service quality.
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Context
No Elements Descriptiond Implementation Plan
1 Product, service, • Has detailed knowledge of customers’ specific requirements and
process expertise expectations, ensuring that the appropriate plans, specifications,
reviews and controls are in place.
• Establishes effective lines of communication with the customer as
required.
• Has knowledge of the market, competition and potential peers to
establish quality differentiators and benchmarking opportunities with
respect to the products and services of the organisation.
• Has experience and understanding of specific assurance and
improvement tools and techniques relevant to the product/service
delivery, and how to deploy these tools and techniques successfully.
2 Compliance • Uses appropriate methods to establish legal, regulatory, societal and
management standards-related compliance requirements.
• Ensures that these are coherent with the organisation’s policies and
processes, and are effectively linked to the business strategy.
• Ensures requirements for governance, according to stakeholders’ needs,
are effectively communicated throughout the organisation.

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Management of QMS
Part 3

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How to apply Risk-based Thinking to Quality

Processes?
• 1. Establish the context
• 2. Risk identification
• 3. Qualitative risk analysis & risk evaluation
• 4. Semi-Quantitative risk assessment for systems and processes
• 5. Risk-treatment

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AMTO Compliance
Part 4

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Authority Approval
• DCA
EASA Part 147 (continuing airworthiness activities) to
• EASA conduct EASA Part 66 Syllabus (except DGTA to carry out
• DGTA MAPLU syllabus )

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Task 3
Objective: Input and output of Quality Department
Objective: to ensure the activities are controlled

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Input – process – output and risk

Input Process Output Risk Mitigate

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Task 4
Mapping to individual requirements of DCA, EASA and DGTA
Objective: consolidate the activities

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Compliance Management
Compliance elements DCA EASA ETAC DGTA
147.A.100 Facility requirements
147.A.105 Personnel requirements
147.A.110 Records of instructors, examiners and assessors
147.A.115 Instructional equipment
147.A.120 Maintenance training material
147.A.125 Records
147.A.130 Training procedures and quality system / 147.A.140 Maintenance training
organisation exposition
147.A.135 Examinations / 147.A.205 Basic knowledge examinations / 147.A.210 Basic
practical assessment /147.A.305 Aircraft type examinations and task assessments
147.A.200 The approved basic training course
147.A.300 Aircraft type/task training
147.A.160 Findings

Task 5
Brief review of the changes in syllabus
Objective: To pre-empt changes in syllabus in advance

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Syllabus Review
No Regulatory Changes Organization Findings
Compliance
1 MATHEMATICS
2 PHYSICS
3 ELECTRICAL FUNDAMENTALS
4 ELECTRONIC FUNDAMENTALS
5 DIGITAL TECHNIQUES / ELECTRONIC INSTRUMENT SYSTEMS
6 MATERIALS & HARDWARE
7 MAINTENANCE PRACTICES
8 BASIC AERODYNAMICS
9 HUMAN FACTORS
10 AVIATION LEGISLATION
11A TURBINE AEROPLANE AERODYNAMICS,STRUCTURES AND SYSTEMS
11B PISTON AEROPLANE AERODYNAMICS,STRUCTURES AND SYSTEMS
12 HELICOPTER AERODYNAMICS, STRUCTURES AND SYSTEMS
13 AIRCRAFT AERODYNAMICS, STRUCTURES AND SYSTEMS (AVIONICS)
14 PROPULSION SYSTEM (AVIONICS)
15 GAS TURBINE ENGINE
16 PISTON ENGINE
17 PROPELLER
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Audit Program
Part 5

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Activities in developing audit program

• Develop a 12 months program (from last audit to next audit)
• Spread the activities during the 12 months period
• Focus more on problem areas and the problem areas are added by
surveillance program
• Audit with the spirit to address and solve the issues and not to leave
the issues with stakeholder, refer back to CQI framework

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Task 6
Activity: plan for the audit and surveillance
Objective: to develop a complete compliance control program

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Year 2018 Audit Program

1 2 3 4 5 6 7 8 9 10 11 12

147.A.100 Facility requirements

147.A.105 Personnel requirements
147.A.110 Records of instructors, examiners and assessors
147.A.115 Instructional equipment
147.A.120 Maintenance training material
147.A.125 Records
147.A.130 Training procedures and quality system / 147.A.140
Maintenance training organisation exposition
147.A.135 Examinations
147.A.205 Basic knowledge examinations
147.A.210 Basic practical assessment
147.A.305 Aircraft type examinations and task assessments
147.A.200 The approved basic training course
147.A.300 Aircraft type/task training
147.A.160 Findings
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Audit reports
Area Audited Regulatory Observations / Findings Status (NCR Level 1, Possible
Requirements NCR Level 2, Rectifications
Observations)

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Self Audit
Part 6

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Auditors
• Auditors assigned from each department, section or unit (preferably
the Head(
• Audit will be based on standard checklist issued by the QA
• To provide audit report to Head of QA as scheduled

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Auditor qualifications
• Part 147 training
• MCAR 2016 training
• Auditor training
• MTOE/MTMP Training

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Audit techniques
• Mindset of the auditors are to ensure compliance for the benefits of
the organization
• Come to help spot any issues
• Understand the issues
• Refer to the regulations
• Rank the important of the issues
• Assist in resolving the issues
• Write the NCR objectively for the record

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Audit Criteria
Part 7

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Audit techniques
• Strictly refer to the regulations and interpretations of the regulation
in the exposition
• Each activities must have SOP
• Each audit must be in accordance with the checklist developed in
accordance with the standards and SOP

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Task 7
Activity: review the compliance to the regulations, may consider latest changes to
the regulations
Objective: to ensure compliance in all area

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Task 8
Activity: develop checklist for self audit
Objective: preparing smooth operation of self audit

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Other compliances
Part 8

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Regulatory requirements
• ICAO Annex 19 – SMS
• OSH (ISO18000)
• Environment (ISO14000)

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The safety manager’s functions include, but are not necessarily

limited to:
• managing the SMS implementation plan on behalf of the accountable executive;
• performing/facilitating hazard identification and safety risk analysis;
• monitoring corrective actions and evaluating their results;
• providing periodic reports on the organization’s safety performance;
• maintaining records and safety documentation;
• planning and facilitating staff safety training;
• providing independent advice on safety matters;
• monitoring safety concerns in the aviation industry and their perceived impact on
the organization’s operations aimed at service delivery;
• coordinating and communicating (on behalf of the accountable executive) with
the State’s oversight authority and other State agencies as necessary on issues
relating to safety; and
• coordinating and communicating (on behalf of the accountable executive) with
international organizations on issues relating to safety.

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Task 9
Activity: answers the questions
Objective: to determine the organizational gap

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SMS GAP ANALYSIS CHECKLIST AND IMPLEMENTATION PLAN

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Safety Risk Register

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Hazards Register

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Task 10
Activity: develop organization chart to include SMS and consolidate all the activities
Objective: MTOE amendment to add SMS

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Task 10
Activity: develop strategy for compliance with DOSH and environmental legal
requirements
Objective: to develop and implement policies on occupational health and
environment

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Training
Part 9

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Internal Training

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Ideal Quality Organization –

Proposal
Part 10

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ORGANIZATION Accountable
Manager
STRUCTURE
Training Examination Quality

DCA DCA DCA iSMS

Approval Approval Approval
1. Safety policies
2. Safety risk management
EASA EASA EASA 3. Safety assurance
4. Safety promotion

DGTA DGTA DGTA

ETAC ETAC ETAC

Task 11
Activity: develop organization chart for Prof Ir Dato’ Mohamad Dali as accountable
manager
Objective: efficiently manage QMS

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