009fdfClassification: Internal Use #

Document Number : C_PMC_05F

Rev 2.5 dated 02-Oct-18
Customer feedback form for LTTS Managed projects

Date : 04 March 2020 Customer Organization Name : SABIC

Project ID : SP-191100901.34 Customer Representative Name : Mr Hussam Ramzi Al-Ibrahim

Basic Engineering study for Upgrade Dissolver and settler

Feedback sought for (Engineer/Project/Task) : LTTS Contact Name : Manoj Pawar
Pumps

5 : Delighted
4 : Very Satisfied
3 : Satisfied
2 : Partially Satisfied Please add your comments here
1 : Not Satisfied (particularly if the score is ≤3 on any attribute)
Attribute
Select the Satisfaction Level

Quality :
Did the products/services delivered meet the 5 : Delighted The team made sure that the final project is up to our expectation
requirements provided?
Delivery :
Were the products/services delivered as per 5 : Delighted delays encountered were due to the delay in review by end user
schedule?
Responsiveness to Problems :
Were the problems addressed/resolved in time 5 : Delighted Yes
before escalation became necessary?
Working Relationship :
Rate the customer focus and the working 5 : Delighted Team were willing to take an extra mile to make it a successful project
relationships built by us.

Overall Satisfaction :
Rate overall effectiveness in delivering the 5 : Delighted
products/services.

Please provide your Suggestions for improvement which will enable us to serve you better on the above attributes.

Provide us some examples of Best Practices which you would like us to implement.

How likely is it that you would recommend LTTS to a business friend or colleague?
Extremely Extremely
Unlikely Likely

0 10