l

m
m
l
l
m
l
l
Churn:
Growth:2400

l
l
l
l
l
m
Active Customer : 12600

m OTG Activities

Active Customer:
l Integrated Training
Battisputali Branch

6 Months Target
Focus on

10 Clients
Annual Objectives
l

1 Client
l

3-4 Clients
l

15 Client
l

2 Clients
Projects
l

3-4 Client
l
l

2 Clients
l
l

5 Clients
l
l

5 Clients
l
l

1 Training and 4 class sessions

6 Months Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Daily Hitesh Service Camp

m

Daily Hitesh Day Stall

m
m
m

Weekly Hitesh Night Stall

m
l
m
l

8-Feb-19 Brikesh Training of NETTV Field Sales

m
m
m

Daily Hitesh Van Sales

m
m
l
m
l

Daily Hitesh Filed Sales

m
m
m
m
m
m
m

Daily Hitesh Desk Sales follow up

m
m
m
m
m

8-Feb-19 Hitesh Sales training for NETTV

l
m
m
m
m
m
m
m
m

9-Feb-19 Hitesh Guriella Marketing

m
m
m
m

Monthly Hitesh Channel Marketing

Monthly Hitesh Training and Class Sessions
m
m
m
m

l
m
m
m
l
m
m
m

m
m
m
m

m
m

m
m

m
m

m
m

m
m

m
m
l
m
m
l
l
m
l
l
Churn:
Growth:

l
l
l
l
m
l
l
Active Customer : m
6 Mo
 6 Months Plan

Battisputali Branch

Integrated Training
OTG Activities
Growth
Churn

l l l l

Focus on

According to no of renewal contract

6 Months Target Projects

15 Enterprise Monthly
5 Leads per day
4 Corporate
Annual Objectives

Active Customer:
 l
5 visit per week

l
3 hrs
6 Months Plan

l
l
Less than 48hours

l
l
3 hrs

l
l
1 Training and 2 class Sessions

l
l

Less than 48hours

Monthly One POP and Network
Monthly One POP

X
X
X

G
G

WHEN WHO What A3

A3
A3
A3

m
m
m
m
l
m
m
m
l

14-Feb-19 Jonash Data Base of Enterprise

m
Daily Jonash Field Visit B2B,
m
m
m

Weekly Jonash ESE should have 4 Corporate Meeting

m
l
m
l

Quateryly Jonash Existing client renewal and retention

m
m
m

Weekly Anup Courtesy call and field visit

m
m
l
m
l

2-Mar-19 Anup Training on Enterprise support and 2class sessions

m
m
m
m
m
m
m

2-Mar-19 Anupp / Jonash Basic Sales and Support Training to ESE

m
m
m
m
m

Daily Neeraj Maitain Average Solving time

l
m
m
m
m
m
m
m
m

Daily Neeraj New Installation and Shifting

m
m
m
m
m

Monthly Neeraj Pop and Network Maintenance

m

Monthly Neeraj Proactive Outage Precaution

m
m
m
m
m

m
l
m
m
m
l
m
m
m

m
m
m
m
m

m
m

m
m
m m m m

m m m m
l
m
m
l
l
m
l
l
Churn:
Growth:

l
l
l
l
m
l
l
m
Active Customer :
6 Mon
 6 Months P
Battisputali Branch

Integrated Training
OTG Activities
Growth
Churn

l l l l

MTTR not>4hrs and Traffic Utilization not>

Daliy 8 Port addup in Redzone area on an
Focus on

6 Months Target Projects

Monthly One OLT

Monthly One PoP
Annual Objectives average
75%

Active Customer:
 l
Monthly 1 Training and 2 class sessions

l
l
l

l
l

l
l

l
l
nths Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Daily Rabin Monitor MTGR and Trunk utlization

m
Daily Rabin Proactive Port Analysis
m
m
m

15-Feb-19 Rabin Proactive Outage Precuation (OBNS)

m
l
m
l

Monthly Rabin Maintenance of POP

m
m
m

Monthly Rabin Training and Class Sessions

m
m
l
m
l

m
m
m
m
m
m
m

m
m
m
m
m

l
m
m
m
m
m
m
m
m

m
m
m
m
m

m
m
m
m
m
m

m
l
m
m
m
l
m
m
m

m
m
m
m
m

m
m

m
m
WHEN
Daily
Daily
15-Feb-19
Monthly
Monthly
m m m m

m m m m
l
m
m
l
l
m
l
l
Churn:
Growth:2400

l
l
l
l
m
l
l
m
Active Customer : 12600
6 Mon
 6 Months P
Battisputali Branch

Integrated Training
OTG Activities

l l l l

Achieve >90% through Mobile Apps and

Focus on

Projects

100% of installed accounts

6 Months Target

Achieve > 90% daily

Annual Objectives Customer Apps

Active Customer:
 l
8 new install and 5 troubleshoot

l
1 Training and 4 Clasession

l
l
Below 7 hrs

l
l
Less than 10% of active customer

l
l

l
l
nths Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Daily Brikesh Same day Troubleshoot

m
Daily Brikesh Mobile App and Customer App
m
m
m

Daily Brikesh Documentation of client information

m
l
m
l

Brikesh Preventive visit and No Repetition

m
m
m

Daily Brikesh Cross verification of new install and trouble by ITSR and Support Supervisor
m
m
l
m
l

Monthly Brikesh 1Training and 4Class Session

m
m
m
m
m
m
m

Daily Brikesh Average solve time

m
m
m
m
m

Daily Brikesh Troubleshoot Ratio

l
m
m
m
m
m
m
m
m

m
m
m
m

m
m
m
m

l
m
m
m
l
m
m
m

m
m
m
m

m
m

m
m
WHEN
Daily
Daily
Daily

Daily
Monthly
Daily
Daily
m m m m

m m m m
l
m
m
l
l
m
l
l
Churn:
Growth:

l
l
l
l
m
l
l
m
Active Customer :
6 Mon
 6 Months P
Battisputali Branch

Integrated Training
OTG Activities
Growth
Churn

l l l l

40 Visit and with 5 IPTV Demo and Sales

Focus on

6 Months Target Projects

40-50 People Involment

Informative System
300 Renewal follow
Annual Objectives

Active Customer:
 l
l
l
l

l
l

l
l

l
l
nths Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Monthly Swarup Awarness program

m
Daily Swarup Disable follow up
m
m
m

Monthly Swarup Training and Class Session

m
l
m
l

Weekly Swarup Courtesy visit

m
m
m

Dalily Swarup Customer Griveances

m
m
l
m
l

Dalily Swarup Service Camp

m
m
m
m
m
m
m

Monthly Swarup Training and Class Sessions

m
m
m
m
m

l
m
m
m
m
m
m
m
m

m
m
m
m
m

m
m
m
m
m
m

m
l
m
m
m
l
m
m
m

m
m
m
m
m

m
m

m
m
WHEN
Monthly
Daily
Monthly
Weekly
Dalily
Dalily
Monthly
m m m m

m m m m
l
m
m
l
l
m
l
l
Churn:
Growth:

l
l
l
l
m
l
l
m
Active Customer :
6 Mon
 6 Months P
Battisputali Branch

Integrated Training
Efficiency

l l l l

Focus on

Enhancing Skills of Manpower

Projects

Improvise day to day work

6 Months Target

Quantify efficiecny
Annual Objectives

Active Customer:
 l
l
l
l

l
l

l
l

l
l
nths Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Daily Prapti Attendance and OT Verfication

m
Daily Prapti Disciplinary Routine Check
m
m
m

Daily Prapti Training and Class Sessions with post

training and class sessions effect
m
l
m
l

Daily Prapti Meeting Rythmn

m
m
m

Daily Prapti Motivation and Refreshment

m
m
l
m
l

Monthly Prapti Insurance

m
m
m
m
m
m
m

Weekly Prapti Information update

m
m
m
m
m

Monthly Prapti Efficiency (Analyse cost to company)

l
m
m
m
m
m
m
m
m

m
m
m
m
m

m
m
m
m
m
m

m
l
m
m
m
l
m
m
m

m
m
m
m
m

m
m

m
m
WHEN
Daily
Daily
Daily
Daily
Daily
Monthly
Weekly
Monthly
m m m m

m m m m
l
m
m
l
l
m
l
l
Churn:
Growth:

l
l
l
l
m
l
l
m
Active Customer :
6 Mon
 6 Months P
Battisputali Branch

Integrated Training
Cross verification
Revenue

l l l l

Focus on

6 Months Target Projects

Balance the stock level

Cost Reduction by 2%
Meet Revenue Target

Maitain stock level

Annual Objectives

Active Customer:
 l
Maximize reutilization

l
Minimize loss of equipments

l
l
Ensure actual consumption of materials

l
l
Tally the Assests accrodingly

l
l
1 Trainng and 2 class sessions

l
l
nths Plan

X
X
X

G
G

A3
A3
A3
A3

WHEN WHO What

m
m
m
m
l
m
m
m
l

Daily Sumika Revenue Collection

m
Daily Sumika Expense Verification
m
m
m

Daily Sumika Minimum Stock Level (ROL)

m
l
m
l

Weekly Sumika Physical Vs Software

m
m
m

Weekly Sumika Damage goods verification

m
m
l
m
l

Weekly Sumika Equipment sales verification

m
m
m
m
m
m
m

Weekly Sumika Materials cross verification

m
m
m
m
m

Quaterly Sumika Fixed Assest

l
m
m
m
m
m
m
m
m

Monthly Sumika Training and Class Sessions

m
m
m
m
m

m
m
m
m
m
m

m
l
m
m
m
l
m
m
m

m
m
m
m
m

m
m

m
m
WHEN
Daily
Daily
Daily
Weekly
Weekly
Weekly
Weekly
Quaterly
Monthly
m m m m

m m m m
Root Cause Analysis Reason Fix Project KPI Objective Measure
Price Convience
manpower engagement Hours Strategy Planning Process Execution Tactis
11040
960
210
Strategy Planning Process Execution Tactis
Service C SMS/InvitaField Visit Manpower Games
50 new clieSms Push Tent Engagement activity
Area idetifiSame day cTable Surprise Gift
Chair Attractive set up
water
Internet
Projector
Speaker
Microphone
3 Times a Week
50 Leads
Laptops
Day Stall
Sunday Service C Field Sales
Monday Field Sales
Tuesday Field Sales
WednesdaService Camp
Thursday Field Sales
Friday Service Camp
Saturday Field Sales

Sunday Monday Tuesday WednesdaThursday Friday Saturday

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