HOLY FAMILY ACADEMY

HIGH SCHOOL DEPARTMENT

1 Research Paper

2 A Quantitative Research: Customer Satisfaction in Spa

3 Salons
4 Kristelle Reigne R. Cruz
5 Angel Marc S. Alfonso
6 Lorence R. Cayanan
7 Jeremy Matthew P. Miranda
8 Denise Vivien B. Enage
9 Laurelle Amary N. Jimenez
10 Juliene Angeli O. Puzon
11 Submitted to: Ms. Jewel Mae D. Guibo
12 Submission: March 23, 2020
13

14 Acknowledgement

15 We the researchers, express our sincere gratitude to those who took time to help us
16 accomplishing our research. First, we would like to thank the Lord our God for giving
17 us the strength to accomplish this research and for giving us the gift of knowledge and
18 wisdom. Miss Jewel Mae D. Guibo, who has supported us to accomplish our research,
19 we would also like to thank Miss Steffany Anne N. Luy for helping us and for
20 answering our questions about our research. Lastly, we would like to express our
21 deepest gratitude to our parents, for guiding us and supporting us until we finished
22 our study.

23 Abstract

24 One of the most availed services nowadays are spa services so the researchers decided
25 to dig deeper through this spas by finding out what kind of service is the most availed
26 in spas. The researchers discovered that the most availed spa service is manicure and
27 pedicure. It is also discovered that most clients regularly go to spas every two weeks.
28 The customer service representatives also have all the good traits that they must
29 possess in accommodating their clients such as patient, enthusiastic, attentive, friendly
30 and responsive. Spa salons are also discovered to be clean and organized.

31 1. Introduction
32 “Satisfied customer is the best source of advertisement” ― G.S. Alag.Satisfied
33 customer are the foundation of any businesses because they will come back once they
34 liked the services of a business and they will spread positive words about your
35 business which leads to a good reputation of a business (Angelova and Zekiri, 2011).

36

37 Customer satisfaction is defined as a measure of how products and services provided

38 by a company meet the customers' expectation. Perception of quality is the customer's
39 perception of the overall quality or efficiency of a product or service given to the
40 customer, whether it is good or bad. Customer satisfaction and perception of quality
41 are terms used to summarize a set of observable actions relating to a product or a
42 service (Hayes, 2008).

43

44 According to Kuo and Chen (2015), people nowadays are dealing with stress because
45 of having a heavy workload or too much responsibility. Because of that, people go to
46 spas to get some massage or to relax just to relieve their stressful life and spas give
47 them a healthy lifestyle. There are many types of spas, boot camp spa, club spa, dental
48 spa, destination spa, medical spa, mobile spa, relaxation spa, day spa, etc. However,
49 relaxation spas are also referred as ‘pampering and relaxation spas’. Relaxation spas
50 suggests stress and tension reliefs which offer prescription massages, body scrubs,
51 hydrotherapy treatments and thermal therapies to help client’s physical and mental
52 wellness and life’s worries. In spa experience, there are a lot of health benefits to rely
53 upon what clients are looking for. Other practices can be a pleasure as disengagement
54 from everyday pressure, and have been distributed over a large area and number of
55 people.

56

57 A lot of service businesses like spas give high quality service that is why clients are
58 satisfied in their services. They have a positive effect on a business’ financial gain.
59 According to Hansemark and Albinson (2004), customer’s attitude regarding to a
60 person who provides service or an emotional reaction to the difference between what
61 customers expect and what they receive, towards the fulfillment of their needs and
62 desire is called satisfaction. The findings of this study will redound to the benefit of the
63 customers who wants to relax considering that those customers are feeling stressed.
64 The results of this study could help the customers to find a spa that will satisfy their
65 needs. For the spa salons they can improve their performance through the answers of
66 the customers. For the researchers, they can gain more knowledge about customer
67 satisfaction, and they can also improve their knowledge, skills and strategies in
68 engaging research. For the future researchers, they can add information to the existing
69 literature about the said variable. They can use the related studies and the results about
70 the study.

71

72 2. Study Objectives

73 1. What are the products and services that will guarantee customer satisfaction
74 among customers?

75 2. Main body of Review Paper (Thematic in Organization)

76 This chapter will showcase the following current relevant studies that will provide
77 credibility for the present research. The researchers meticulously analyzed each study
78 to further gain knowledge.

79 2.1. Customer’s Satisfaction

80 According to Bitner and Hubbert (1994), most of the researchers predicted that
81 customer’s behavior is changing from time to time. The business’ service is recognized
82 and the product performance is being compared to expectations over time based on the
83 entire purchase and experience (Beerli, Martin and Quintana, 2004). Customer who is
84 satisfied with a past experience is related to satisfaction because the current visit to the
85 same store or destination affect revisit behaviour (Supitchayangkool, 2002). Matthew
86 and Christine (2002) have defined that customer’s satisfaction is a customer’s logical
87 and emotional discernment. Customers personal experiences is affected by the
88 psychological and emotional state of mind (Baker and Crompton, 2000).Based in our
89 research, it isidentified that customer satisfaction has a big impact on customer loyalty
90 (Bowen and Chen, 2001). According to Bae (2012) the judgment of a customer is based
91 on their experience or purchase and it is seen as customer satisfaction. There is a
92 positive relationship between customer satisfaction and loyalty because when a
93 customer is satisfied to a service, they will come back to the store again and again that
94 build their loyalty (Huang and Liao, 2015). The purpose of our research is customer’s
95 perception in spas. To sum it up, the factor of this study is customer satisfaction.

96

97 a. Factors Affecting Customer Satisfaction

98 2.2.1. Customer Loyalty

 99 Customer loyalty is where a customer prefers to buy a product or avail a service
100 despite influences and marketing efforts having the potential to make the customer
101 switch behavior (Oliver, 1997). Loyalty is something that customers may show if they
102 like the brands, services, stores, and products of a company. The term customer loyalty
103 is used instead of brand loyalty because it focuses on loyalty of people than something
104 related to brands. According to Jacoby and Chestnut (1978); Dick and Basu (1994);
105 Oliver (1999), loyalty is something that customers may show if they like the brands,
106 services, stores, and products of a company. The term customer loyalty is used instead
107 of brand loyalty because it focuses on loyalty of people than something related to
108 brands.

109

110 2.2.2. Service Quality

111 Service Quality is defined as customer comparisons from the previous service
112 performance or unfavorable service experiences (Zeithaml et al., 1990). According to
113 Berry, Parasuraman, and Zairhaml (1991) they stated that "customer relationships are
114 central to exceeding customer expectations". They explained that to build lasting
115 relationships with customers, they should give them good service quality. Berry,
116 Parasuraman, and Zeithaml (1990), stated that customers are the ones to judge the
117 service quality of a company that's why personal perception is not relevant in
118 comparison to the customers' perception. Customers are right and the company is
119 wrong if the company did not give the service quality the customers deserved. The
120 customer has the decision if he or she wants to come back and there is a chance that the
121 company can lose its customers.

122 According to the Tourism Authority of Thailand (2010) as cited by Chieochankitkan

123 (2014), in driving the health promoting business, including the spa businesses, these
124 are considered important views to look as a customer: the lack of service quality and
125 service response because the customers are looking for a good service quality and
126 hospitable personnel. In Thailand the personnel are known for being friendly and
127 hospitable people, these traits are characterized by foreigners. Health promoting and
128 spa businesses are required to have a more gentle and hospitable approach. As a result,
129 it could affect personal qualities and products, world class professionalism, and
130 customers by not giving the good service quality. These issues are important to be
131 developed and studied.

132 It is very important for a Health Promoting and Spa Businesses to pay attention to the
133 service quality they give because they are giving service to the people. (Tourism
134 Authority of Thailand, 2010 cited by Chieochankitkan, 2014). According to Albrecht
135 (1992); Lee and Hing (1995) as cited by Chieochankitkan (2014), there is a significant
136 difference between success and failure for both intangible services and tangible
137 products if quality is being increased. Service quality plays a very important role to
138 achieve a successful marketing strategy. In terms of giving more focus to the
139 company’s customers, the companies may vary normally from companies that do not
140 give more focus to their customers. As mentioned that companies who gives more
141 attention to the customers are more successful. (Doyle, 1984; Uttal, 1987; Whiteley, 1991
142 cited by Chieochankitkan, 2014). The idea of perceived quality relies upon the product
143 performance; good perceived quality is occurred when the customer is satisfied.
144 (Gronroos, 1988; Farber and Wycoff, 1991 cited by Chieochankitkan, 2014). Companies
145 must consider the importance of customers' perceptions in order to continue in the
146 business industry since global circumstances is currently changing. (Chieochankitkan,
147 2014)

148

149 2.2.3. Switching Cost

150 As stated by Jones et al. (2000), one of the many significant factors affecting consumer
151 perception is switching cost. This consists of time, cost and effort of the consumer
152 when they want to switch to another company. Customer loyalty is also affected when
153 it comes to this (Andreason, 1982). Heide and Weiss (1998) used three values to
154 determine the relationship between switching cost and customer loyalty, these are:
155 time, the customer’s effort, and money when switching to another supplier. Switching
156 cost can be identified as the struggle of a customer when it comes to switching to
157 another alternative product or services. A customer will probably switch products if
158 the cost of changing to another supplier is comparatively lower than the current
159 product that they are using. Switching cost may also occur if the current product that is
160 used does not satisfy the needs or wants of the customer.

161

162 2.2.4. Prices

163 Price is the amount that is needed to be paid in order to acquire a certain product
164 (Hawkins et al., 1983). It is also important in explaining customer satisfaction (Chen et
165 al., 1994). One of the many significant factors a customer considers when buying
166 something is price. A customer is surely satisfied when the price of the good or service
167 is reasonable. Varki and Colgate (2001) stated that the price of a product affects the
168 purchase behavior of a customer. A study by Anderson et al. (1994) states a customer
169 may determine the value of a service, depending on its price.

170
171 Research Gap

172 According to Halsted (1999), spa services in the Philippines are the least researched
173 topics locally in the Philippines. Because of this the scope or extent of the services given
174 by spas is hardly understood or given little attention.

175 Zimmerman (1985), states the standard for Customer Satisfaction in Spa Services are
176 not yet clearly established. These standards must be discovered in order to help the
177 spas give what makes the customers satisfied when it comes to their services.

178

179 3. METHODOLOGY

180 This part of the research paper shows the approach in conducting the research. It
181 includes the context of the study, research design, sampling procedure, data gathering,
182 statistical tool, and data analysis and interpretation. Each section will produce a
183 comprehensive description of the methods to be completed and used in the research
184 study and a simplification as to why the researchers chose such.

185

186 Research Design

187 The current research is a Quantitative Research. The researchers followed a descriptive
188 study design to build up the information about customer's satisfaction about spa salons
189 and it focuses on the customers who visit spa salons.

190 Sampling Design and Participants

191 The participants of this research are customers of Spa Salons in Angeles City. A total of
192 thirteen participants were chosen for the survey about customer satisfaction in spa
193 salons. The researchers used convenience sampling method; it is a non-probability
194 sampling that focuses on the sample being drawn from the part of the population that
195 is close to hand. Survey form is a method of gathering information that uses
196 questionnaire to generalize the results to a population.

197 Data Gathering

198 For the preliminary chapters that established the foundations of this research, such as
199 the background of the study and review of related literature, the researchers searched
200 through the articles of the internet. The researchers were able to attain data and
201 information from accessible online sites such as Google Scholar the researchers the
202 right to use the said academic materials. The current study was completed through the
203 use of survey forms and was given to the respondents. The questionnaires were
204 adapted from the internet and modified by the researchers, the sample questionnaires
205 were from: Client Satisfaction Questionnaire and Question Pro: 15 Survey Quality
206 Questions

207 Ethical Consideration

208 The researchers asked permission from the respondents prior to the data gathering. A
209 letter was given to the authorities who are handling the target respondents. All
210 information was kept confidential especially the name of the respondents and the
211 company/school. The results/findings will be solely used for academic purposes.

212 Statistical Tool

213 The mean estimation of the Likert Scale will be processed. This will be the premise of
214 examination and understanding for the researchers to discover in the present study.
215 For the interpretation, the scale will be used in positive-negative:
216
Low End High End Correlation Level
0 0.29 No Correlation
0.30 0.49 Low Correlation
0.50 0.69 Medium Correlation
0.70 0.99 High Correlation
1 Perfect Correlation
217
218 Likert Scale
1 Very Unsatisfied
2 Unsatisfied
3 Satisfied
4 Very Satisfied
219
220

221 4. RESULTS AND DISCUSSION

222 This chapter contains further analysis of the data gathered pertaining to the views and
223 perceptions of our respondents in regard to the Customer Satisfaction in Spa Salons.

224 Results
225 Part I
226 1. What type of client are you?
 a. New 1 (7.69%)
b. Passing by 4 (30.77%)
c. Occasional 2 (15.38%)
d. Regular client 6 (46.15%)
227
228 2. If you are a regular client, how often do you visit the spa salon?
a. Every week 1 (7.69%)
b. Every 2 weeks 5 (38.46%)
c. Every 3 to 5 weeks 2 (15.38%)
d. Every 6 weeks or more 4 (30.77%)
e. I’m not a regular client 1 (7.69%)
229
230 3. Which service have you used at the salon? (You can encircle 1 or more answer/s)
a. Body massage 5 (29.41%)
b. Back massage 1 (5.88%)
c. Foot massage 3 (17.65%)
d. Manicure and/or pedicure 7 (41.18%)
e. Waxing 0 (0.00%)
f. Beauty treatments 0 (0.00%)
g. Others (facial) 1 (5.88%)
231
232 4. Which of the following qualities of the service representative stood out? (you
233 can encircle 1 or more answer/s)
a. Patient 2 (10.53%)
b. Enthusiastic 1 (5.26%)
c. Attentive 2 (10.53%)
d. Friendly 3 (15.79%)
e. Responsive 2 (10.53%)
f. All of the above 9 (47.37%)
g. None of the above 0 (0.00%)
234 5. Is the customer service representative courteous?
a. Yes 13 (100.00%)
b. No 0 (0.00%)
235
236 When you arrived at the Spa Salon, did the Spa Salon…
237 6. Advised you of the waiting time before the beginning of your service?
a. Yes 10 (76.92%)
b. No 3 (23.08%)
238 7. Made you feel at ease, comfortable?
a. Yes 13 (100.00%)
b. No 0 (0.00%)
239
240 8. Is the spa salon’s service on time? If not, how long was the delay?
a. Yes 13 (100.00%)
b. No 0 (0.00%)
241
242 General Appreciation
243 9. Was the spa salon clean?
a. Yes 13 (100.00%)
b. No 0 (0.00%)
244
245 10. Will you return to this spa salon?
a. Yes 13 (100.00%)
b. No, why? 0 (0.00%)
246 Part II: Service Quality
Very Unsatisfied 0 (0.00%)
Unsatisfied 0 (0.00%)
Satisfied 38 (29.23%)
Very Satisfied 92 (70.77%)
247
Questionnaire Very Unsatisfied Satisfied Very Satisfied
Unsatisfied
1 0 0 1 9
2 0 0 0 10
3 0 0 10 0
4 0 0 8 2
5 0 0 0 10
6 0 0 3 7
7 0 0 4 6
8 0 0 6 4
9 0 0 1 9
10 0 0 1 9
11 0 0 0 10
12 0 0 3 7
13 0 0 1 9
248
249 Part I

250 Question 1: 46.15% of spa salon clients are regular clients, while 7.69% are new.

251 Question 2: 38.46% of the spa salons' regular clients visit every two weeks, while 7.69%
252 visit every week and are not a regular client.

253 Question 3: 41.18% of spa salon clients avail manicure and/or pedicure services, while
254 5.88% avail back massage and other services such as facials.

255 Question 4: 47.37% of the spa salon clients answered that the qualities of the service
256 representative that stood out is all of the above, which consists of patient, enthusiastic,
257 attentive, friendly, and responsive. On the other hand, 5.26% answered enthusiastic.

258 Question 5: 100% of the spa salon clients answered that the customer service
259 representative is courteous.

260 Question 6: 76.92% of the spa salon clients were advised of their waiting time before
261 the beginning of the service, while 23.08% were not.

262 Question 7: 100% of the spa salon clients were at ease and comfortable as they arrived.

263 Question 8: 100% of the spa salon clients answered that the services were on time.

264 Question 9: 100% of the spa salon clients answered that the spa salons were clean.

265 Question 10: 100% of the spa salon clients answered that they would return to the spa.

266 Part II

267 70.77% of the spa salon clients were very satisfied with the service quality, while
268 29.23% were satisfied. 0% of the clients answered very unsatisfied and unsatisfied.

269 Discussion

270 Based on the data gathered by the researchers, it was discovered that nearly half of the
271 respondents are regular spa clients and only less than 10% of them are new clients.
272 They usually visit the spa every two weeks and only a few of them are not a regular
273 client. More than 40% of the respondents avail manicure and pedicure services while
274 the services that are less availed are back massage and other services such as facial. All
275 of the service representative traits, which are patient, enthusiastic, attentive, friendly,
276 and responsive, are present in spa services. Almost 75% of spa clients were told of their
277 waiting time before they can avail the services they chose while nearly a quarter of a
278 hundred percent were not advised of their waiting time. All respondents agree that the
279 customer service representative are courteous, that spa salons are clean, that they are
280 comfortable as they arrive, that the services are on time and that they would return to
281 the spa.

282 5. CONCLUSION AND RECOMMENDATION

283 Conclusion

284 As the researchers gather and make use of the information regarding Customer
285 Satisfaction in Spa Salons, the 13 participants were various customers from the Spa
286 Salons. Through the data gathering it has been found that half of the respondents
287 are regular spa clients and more that 40% of the respondents avail manicure and
288 pedicure. All respondents were comfortable during the service and all of them
289 agreed that the customer service is good and efficient. Interpreting the results in
290 general, it can be concluded that spa salons are efficient and good service providers for
291 its clients. Spa clients rarely, if not minimally, have a problem availing the spa services.
292 Because the service that is most availed are manicure and pedicure, it is also safe that
293 most spa clients are women.

294 Recommendation

295 The following recommendations are offered based on the findings and conclusion of
296 the study.

297 To the business owners/staffs, it is important to be responsible because the business

298 relies on business owners. As an entrepreneur, they must not settle for doing things as
299 they’ve always done. They must satisfy the needs of their customers and don’t forget to
300 talk to their clients, because it could help them in building good relationship with
301 customers. They may also consider in making new marketing strategies because it can
302 help them gain more customers.

303 To the customers, they must also consider other services that the spa salon offers.

304 To the Future Researchers, they may consider having similar study but with different
305 respondents and variables or also consider to study different kinds of services other
306 than spa services. They must also add their respondents to have more efficient results.

307

308

309
310 REFERENCES

311 Web Articles

312 A K Subarami (February 2018). CUSTOMER SATISFACTION AND SERVICE QUALITY TOWARDS
313 NATURALS PARLOUR, CHENNAI. Retrieved on January 14, 2020 from
314 file:///C:/Users/iamla/Downloads/4_ZIJMR_VOL5_ISSUE6_JUNE2015.pdf

315 Ramayah, T. and Mohamad, O. (October, 2010). Service quality, customer satisfaction and loyalty: A test
316 of mediation. Retrieved on January 14, 2020 from
317 https://www.researchgate.net/publication/46294957_Service_quality_customer_satisfaction_and_loyalty
318 _A_test_of_mediation?fbclid=IwAR1Z-KW5zFShI-baqdAx8K9brm_HfovkCKkOagZNDUAAW1jN-UX
319 160 32F8_D0M 161 162

320 MEI-PEI KUO and YU-MIN CHEN (August 2015). A STUDY ON THE RELATIONSHIPS AMONG
321 BODY SENSORY EXPERIENCE, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY -
322 BEAUTY SPA CENTER AS AN EXAMPLE. Retrieved on January 14, 2020 from
323 https://kkgpublications.com/wp-content/uploads/2016/02/IJBAS10003-2-1.pdf?fbclid=IwAR3I_gUeXAqs
324 166 d2NYaXA-jCqE6ybBXcucKH13XtdSRGTQkBOnfWsd4q0T0kw

325 Chieochankitkan, A. (2013). DEVELOPING SERVICE QUALITY FOR SPA ESTABLISHMENTS IN THE
326 ACTIVE BEACH TOURISM CLUSTER, THAILAND. Retrieved on January 14, 2020 from
327 http://libdcms.nida.ac.th/thesis6/2013/b185119.pdf?fbclid=IwAR1wAD-kH9mgEkuimGUw7euoHNcO9
328 171 rbbyJmqeLAzZWHN7bN7NCYYqXn-vtI

329 Nguyen, P. and Ta Minh Hoang (2017). FACTORS AFFECTING CUSTOMER SATISFACTION AND
330 CUSTOMER LOYALTY THE CASE OF BINH DUONG CERAMIC PRODUCT. Retrieved on January 20,
331 2020 from
332 https://www.researchgate.net/publication/cc?fbclid=IwAR2T7U44OzKqdBbEB-h2iOOqcp0Mxev_CYZa
333 aF6zkxUhkH1kqRoHTmIGVU4

334 Halstead, D. (1999). The Use of Comparison Standards in Customer Satisfaction Research and
335 Management: A Review and Proposed Typology. Retrieved on February 07, 2020 from
336 https://www.jstor.org/stable/40469965?fbclid=IwAR0LxokH5l4ZxeptVYVkO7g_D_g7byUY2nX29do_ig
337 7f4amaLf9dAS5ka6Q&seq=1

338 CLIENT SATISFACTION QUESTIONNAIRE retrieved from

339 https://www.ocoiffurespa.com/en/survey/?fbclid=IwAR1Q4VfXFC2ecC8Ko-D8I_WOsduMesUgQPCL0
340 bGc_3RB8yQeHA3cLrV5GOc

341 Question Pro: 15 Service Quality Survey Questions + Sample Questionnaire Template retrieved from
342 https://www.questionpro.com/survey-templates/service-quality-evaluation/?fbclid=IwAR2dCOuvqXPb
343 8Z2hJO3BGr0InmskBzGdOr5Rs6lyWijs6iQVKsT1uiF2BVE

344

345

346
347 APPENDICES

348 Appendix A
349 Holy Family Academy
350 Senior High School Department
351

352 We are the researchers from Holy Family Academy Senior High School Department
353 and we are conducting a research about Customer Satisfaction in Spa Services. Our
354 objective is to know what are the service qualities that gives satisfaction to customers
355 that avail spa services. All answers, responses as well as the respondents will remain
356 confidential.
357
358 Part I
359 Directions: Encircle your answer.
360 1. What type of client are you?
361 A. New
362 B. Passing by
363 C. Occasional
364 D. Regular Client
365 2. If you are a regular client, how often do your visit the spa salon?
366 A. Every week
367 B. Every 2 weeks
368 C. Every 3 to 5 weeks
369 D. Every 6 weeks or more
370 E. I’m not a regular client
371 3. Which service have you used at the salon? (You can encircle 1 or more answer/s)
372 A. Body Massage
373 B. Back Massage
374 C. Foot Massage
375 D. Manicure and/or Pedicure
376 E. Waxing (Please specify the type of waxing service
377 ___________________________)
378 F. Beauty Treatments
379 G. Others (Please specify: _____________________________)
380 4. Which of the following qualities of the service representative stood out? (You can
381 encircle 1 or more answer/s)
382 A. Patient
383 B. Enthusiastic
384 C. Attentive
385 D. Friendly
386 E. Responsive
387 F. All of the above
388 G. None of the above
389 5. Is the customer service representative courteous?
390 A. Yes
391 B. No
392 When you arrived at the Spa Salon, did the Spa Salon…...
393 6. Advised you of the waiting time before the beginning of your service?
394 A. Yes
395 B. No
396 7. Made you feel at ease, comfortable?
397 A. Yes
398 B. No
399 8. Is the spa salon’s service on time? If not, how long was the delay?
400 A. Yes
401 B. No (Please specify: __________________________)
402 General Appreciation
403 9. Was the spa salon clean?
404 A. Yes
405 B. No
406 10. Will you return to this Spa Salon?
407 A. Yes
408 B. No, why?_____________________________________________
409 Part II: Service Quality
410 Directions: Please check your answer.
VERY UNSATISFIED SATISFIED VERY
UNSATISFIED 2 3 SATISFIED
1 4
1. Quality of
Service
2. Process of
resolving the
problem
3. Efficiency of
customer
services
4. Knowledge
 of customer
service
representative
5. Wait time for
my question to
be answered
6. Polite and
approachable
employees
7. Patience of
the employees
to customers
8. Compliance
of the
employee to
the preference
of the customer
9. Employees’
efficiency
10. Overall
satisfaction
with the
service
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427 Appendix B
428

429
430

431
432 Appendix D

433 Kristelle Reigne R. Cruz

434 Holy Family Academy, Angeles City
435 Accountancy and Business Management Strand
436 email address: kristelleriveracruz@yahoo.com

437 Angel Marc S. Alfonso

438 Holy Family Academy, Angeles City
439 Accountancy and Business Management Strand
440 email address: angelalfonsoo@gmail.com

441 Lorence R. Cayanan

442 Holy Family Academy, Angeles City
443 Accountancy and Business Management Strand
444 email address: lorencecayanan@yahoo.com

445 Jeremy Matthew P. Miranda

446 Holy Family Academy, Angeles City
447 Accountancy and Business Management Strand
448 email address: jmmiranda818@yahoo.com

449 Denise Vivien B. Enage

450 Holy Family Academy, Angeles City
451 Accountancy and Business Management Strand
452 email address: enagedenise@gmail.com

453 Laurelle Amary N. Jimenez

454 Holy Family Academy, Angeles City
455 Accountancy and Business Management Strand
456 email address: laurelleamary@gmail.com

457 Juliene Angeli O. Puzon

458 Holy Family Academy, Angeles City
459 Accountancy and Business Management Strand
460 email address: puzonjulieneangelii@gmail.com