Coronavirus: Update to self-isolation advice for those returning from Italy

As some of you may have seen, the government has updated its guidance on self-isolation for those retuning from
Italy.

The revised guidance is that anyone who has returned from anywhere in Italy since yesterday must self-isolate for 14
days.

The full guidance can be found here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please contact your Field Manager immediately if this affects you and your ability to provide services.

We will be sending out further communications this week regarding the Coronavirus Impact Fund which we have
committed to putting in place for couriers.

10/3/20
Coronavirus update

Further to the previous communications regarding the risk of coronavirus (set out at pages 2 and 3), we want to
keep you informed and remind you to continue to follow the guidance issued by government on what should be
done to help prevent the spread of Coronavirus. Continuing to follow the guidance and by taking relevant
precautionary steps all work towards limiting the spread.

In addition to NHS guidance we ask couriers to be mindful of other precautionary steps;

• Equip yourself with sanitiser gel and wipes to ensure they are to hand should you need to use them.
• Consider your interactions with others during your daily routines, e.g. limiting handshakes / personal
displays of affection / avoiding close contact with people who are unwell.
• Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.
• Use wipes to clean regularly touched items such as; hand held terminal devices / mobile phones / handles /
steering wheel.
• When obtaining customer signatures for POD and HSIG parcels please ensure a stylus or suitable item is
used, ensuring that the customer doesn’t sign with their finger.
• In instances where a customer may refuse to interact with you/sign for a POD or HSIG delivery please return
the parcel to the depot by affixing a completed authorised return card.
• The safe place delivery options available within the courier network allow for reduced interactions as items
can be left safe and secure for the customer on their return home.

Links to the government guidance can be found below, please take the time to familiarise yourselves with it. The
guidance will be updated regularly so please also ensure that you check for those updates:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#lockdown-areas

https://www.nhs.uk/conditions/coronavirus-covid-19/

We will continue to follow the guidance issued by government on what should be done to help prevent the spread of
Coronavirus.

06/03/20
Coronavirus update

Further to the previous communication regarding the risk of coronavirus on parcels (set out at page 2), we wanted to
make you aware that both the government and the NHS have issued further guidance on the Coronavirus.

The guidance can be found here and we would ask that all couriers take the time to familiarise themselves with
it. The guidance will be updated regularly so please also ensure that you check for those updates:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public#lockdown-areas

https://www.nhs.uk/conditions/coronavirus-covid-19/

As with all viruses, that NHS guidance sets out a number of ways to try and reduce the spread of Coronavirus:

Do
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin immediately
• wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
• try to avoid close contact with people who are unwell

Don't
• touch your eyes, nose or mouth if your hands are not clean

We expect couriers will want to follow the above guidance.

We will continue to follow the guidance issued by government on what should be done to help prevent the spread of
Coronavirus.

28.02.20
Coronavirus – advice from the World Health Organization

We understand that some couriers may have concerns regarding the unknown risks relating to the virus and parcels
from China. Whilst there are still a lot of unknowns regarding the Coronavirus we want to share some information
from the World Health Organization to reassure couriers.

As with any bacteria or virus the advice would be to continue to take relevant precautionary steps to limit the
spread. Further information is available either from the World Health Organization website or from gov.uk

06.02.20