ROOM SERVICE

SEQUENCE OF ROOM SERVICE

TAKE ROOM SERVICE ORDER

Place order to the kitchen Post order for billing

ASSEMBLE ROOM SERVICE ORDER

Log down order on control
Double-check mise-en-place
sheet

BILL PREPARATION
PICK-UP/DELIVERY OF FOOD/EXTEND OTHER
SERVICE
 Take room service order
• Lift receiver on the first ring.
“Room service , good ___ This is _____speaking,
how may I help you?”
• Take orders and write them on order slips.
• Suggest and clarify : eggs-boiled , poached,
over easy ; steaks-rare , medium or well done
“will that be all ma’m/sir?”
• Repeat the order
• Room number/guest name
Deliver the food to the guest room
• Make sure tray or trolley has complete set-
up.(food cover , accompaniments ,glass cover,
condiments , table napkins , etc.
• Knock gently or activate buzzer and announce
”room service!”I am___..may I come in?
• Serve food and beverage according to
standards(uncover plates and glasses)
 Offer to set-up and serve the food to
the guest
Ask ”would you like me to set your table?
“Where would you like me to set the trolley?”
“Shall I pour the coffee?”
“Would you like me to open your curtain to
brighten your room?”
 Bill out
May I present to you your bill?
“What time would you like me to come back to
get your soiled dishes?
 Arrange the room service sequence:
a. Assemble orders
b. Receive orders
c. Post orders for billing
d. Present the bill
e. Deliver room service orders
f. Re-set the trolley
g. Receive room service call
h. Offer other service
i. Bid goodbye
j. Distribute order slips
11.How many knocks should be done during
delivery of room service orders?
12.When answering a call , what is the first to
mention?
13-15 When taking orders , what are the 3
important details that we should get from the
guest?