Sample Training Management Program

Global Management Laboratory
Training Program Introduction
Global Management Laboratory Vietnam
Copyright Global Management Laboratory Vietnam. All Rights Reserved

GMLVN Service Outline
Service Outline
GMLVN will provide customized services according to customer’s issue and request.
Program Outline
Basic Team Leader Manager Senior Manager
 Develop Vision Problem Leadership TQM

 What is business?  Demonstrate （ Total Quality
 Company Vision
 Employee’s role and
 Leader’s responsibility Company Vision  Plan Business Solving Teamwork Management)
responsibility  Manager’s  Deploy and Direct the
 Daily work/quality
 Working Regulation Responsibility plan
management
 Production Basics  Daily Management  Top Management’s
 Leadership/
(5S,QCDMS,4M, etc)
Teamwork  Our way of work
Leadership Human
 Way of Work  Human Resource Project Business
 Job Instruction  HRD and HRM Resource
(Teamwork, PDCA Management Management Planning
etc)
 QC Story, QC Tools  Theme setting and Management
 Problem Solving  The Best Place to
 Problem Identification leading projects
Work
Copy rights, Global Management Laboratory Vietnam all rights reserved

#1801, 18th floor 34T building, Hoan Dao Thuy Street, Hanoi, Vietnam
Tel: +844.221 0159, FAX: +844. 221 0160, E-mail: info@gmlvn.com, Web: http://www.gmlvn.com 2
Introduction
"It used to be that people needed products to

survive. Now products need people to survive."
Thousands of state own, private, FDI and

Nguyen Trong Quy
join venture company in Vietnam are
Many (70% estimated) are still weak considering Human Resource less
in or lack of Human Resource
Difficult Management which is considered less Better important than other resources such as
important than other resources Finance, Technology and Method because
they are skill get some profit from current
operation. This situation will lead to
Still profit from
failure or bankruptcy soon without
current operation
changing from bad to good and from
good to better because the world is
Chang changing, others are changing and they
e up
consider people is the most important
source because people make and manage
other sources.
Simple Good
Training and Practice Approach
By conducting actual project at the same time with the lecturers, participants will not only obtain
knowledge but also be able to understand how to apply to their daily work
Understand basic roles and Throughout 12 days of training
responsibility of leaders, and classes, participants will
Objective Overview
experience how to contribute to experience QC activity and present
company’s success through practice result report
Sample Schedule
Year 2008
July August September October November
３． Conduct ４． Continue
1.Basics 2.Action Planning
Project Improvement
Lecture Schedule
12 days １５１７１９２１６２１３２７１１３０８２２
QC Activity
Situation Analysis
Nov
Target Setting
Root Cause Analysis
Practice Schedule
Implement Counter
<P-D-C-A>
Measure
Review results,
Standardize Conduct Activity by team of 5 to 7
Continuous members
Improvement
Understanding Practice
of Develop Abilities of Develop Ability of Day Standardizatio
Expected Results Manufacturing Analysis and Planning to Day Management n and
Management Visualization
Training Program Overview
GMLVN proposes customer specific program according to customer issues and requests
Participants Objectives Topics Days (Sample)

• Demonstrate way of work
Deploy company
• Manager’s role and responsibility • Work from customer point of
direction to each
• Manager’s leadership and view
Mangers sections, and lead • Day to day management
3 days
divisions toward communication
achieving goal • Demonstrate company philosophy • Deploy company direction
• Create better place to work
Develop members, • Basic manufacturing management • QC Story, QC Tools

and achieve and • Leader’s role and responsibility • TQM Basic
Team Leaders improve day to • Basic quality management
•
3 days
day production Problem Solving
• Day to day management
and quality goal • Develop Report, Presentation
• Develop team members
As a core member • Company’s mission and

• Joy of work
of the team, lead employee’s contribution
３ • Best utilize strong point and 3 days
the team toward • Target setting, Planning
achieving goal personality
• Communication
As a member of • Mind set to work
Basics the team, • Better Human Relationship • Self Development
２ 2 days
(Workers) contribute to
• How to propose ideas
team’s goal
As an employee • Teamwork • Improve effectiveness and
follow regulations efficiency
• Company regulation and
１ and standards,
manner
3 days
• Company growth and
and achieving
• Basic way of doing work individual development
own target
Level up HRM
Items Standard Challenge Ideal
Set up standard Standard to be adjusted Always meet human

Recruitment Follow standard periodically resource demand
Regulation,
Training / Set up training system Maintain and develop
attitude/behavior,
Development (OJT, Off-JT, OCT) OJT, Off-JT, OCT system
safety, 5S teamwork
Labor law +1
Labor law +2
Labor law
Job Rotation (JR – part of Job Rotation (JR –
Assignment Job & Performance
company) company wide)
Ability,
Evaluation Completion
attitude/behavior
3600
Payroll, award systems Maintain salary, award

Compensation Payroll, award system
to be proposed system competitive
Motivation Identify, develop talents Good working environment

Lecturers Introduction
GMLVN will provide practical lesson by Vietnamese professionals with Japanese support
Japanese Lecturers Vietnamese Lecturers

 20 years experience in Business  15 years of working experience  8 years of working experience
Consulting including 7 years in HONDA Vietnam at Japanese and other foreign
 Extensive knowledge in Manufacturing,  KAIZEN and TQM Professional invested companies
Retail, Service industries  Talented and humorous lecturing  HRM Professional
 Certified Public Accountant of Japan  Numerous experience in
 Director of Project Management solving HR related problems
Kenji Hachiya Association of Japan Pham Van Hai Nguyen Trong Quy
and implementing HRM
system
 More than 30years experience at  11 years working experience
HONDA, HONDA Vietnam including 8 years in HONDA
 HR and Admin specialist Vietnam
 Born in HCMC. Familiar with  Production management and
language and culture of Vietnam cost management specialist
Fumitomi Suda Vu Hong Phong
 11years of working experience at
 More than 30 years experience at Kao HONDA Vietnam subsidiary
and Kao Vietnam  KAIZEN and QC Activity
 His specialty covers Factory design and professional
construction, production and quality  Proven experience in supervising
management, and training and leading team activities
Hideaki Iijima Doan Tuan Hai
 More than 30 years experience at  11 years of working experience
HONDA as HRM director at HONDA Vietnam subsidiary
 World wide HRM experience such as
 Proven experience of human
Vietnam, USA, UK, Africa, China,
resource development at
India
working site
 HRM and TQM Professional
Toshio Mitsutomi Vuong Hoang Vu

Training Topics by Layers

Manager Workshop
Deploy company direction to each sections, and lead divisions toward Days
Objectives 3 days
achieving goal (Sample)
Participants Manager Place Company Site

Topic Content Tool etc. Hours Request
 Manager’s role and responsibility
 Ideal manager • Management Ability
Topic 1
 Management Ability • Leadership Model 4H
 Manager’s leadership
 Demonstrate Company Philosophy

 Company Philosophy
Topic 2 2H
 Philosophy demonstration examples
 Talk philosophy in out own words
Cap-Do 、 PDCA
 Manager’s way of doing work DST － PDCA
1 sheet best, 1 hour best
 Manager’s way of doing work
Topic 3 3 Real, Visualization 4H
 Way of work to be shared with members
Customer point of view
 Manager’s day to day management ３ S 、 Exemption
Mgmt
 Direction Deployment
 Basics of direction deployment Direction Deployment
Topic 4
 Brake down direction PDCA Chart 3H
 Develop action plan
Good Communication
 Create Better Place to Work
Good Instruction
Topic 5  Day to day demonstration of ideal behavior of manager
Recognition and
3H
 Better Place to Work
Appraisal
Team Leader Workshop
Develop members, and achieve and improve day to day production and Days
Objective ３日間
quality goal (Sample)
Participants Team Leaders Place Company Site

Topic Contents Tool etc. Hours Request
 Manufacturing Management Basics
 Manufacturing management basics  QCDMS(E)
Topic 1 ４ M
 Management resources in manufacturing
 Team leader’s role and responsibility
 Team leader’s leadership
 Safety, Quality etc.
 Expectation to team leaders
Topic 2  Leadership model
 12 roles and responsibility
 Shared leadership
 Team leader’s leadership
 Communication
Communication skill
Topic 3  Better communication
Mutual Understanding
 Conflict management
 Job Instruction
 Leader’s role is to develop people TWI-JI
Topic 4 Training Plan Chart
 Job Instruction （ TWI-JI)
 Develop training plan
 Quality Management and Improvement TQM

 Quality management PDCA
Topic 5  PDCA management and quality improvement Control Items
 Quality maintenance and management QC Story
 Team leader’s quality management role and QC tools QC Tools

Fundamental Workshop -1
As an employee follow regulations and standards, and achieving own Days
Objective 3 days
target (Sample)
Participants Workers, Team leaders Place Company Site

Topic Contents Tool, etc Hours Request
 Teamwork
 Teamwork
Topic 1  Basic rules to work in team
 Discussion rules
 Benefits of team work
 Regulation and Manner

 Regulation and Manner  Regulation, Manner,
Topic 2 Behavior
 Importance of regulation and manner
 Follow regulation and manner
 Way of Doing Work

 Points in doing work PDCA
Topic 3 Standard
 PDCA
 PDCA operation
 Improve Effectiveness and Efficiency 5W2H

Topic 4  Importance of effectiveness and efficiency
KAIZEN
 Steps of improvement
 Company growth and Individual Development

 Work for your self
Topic 5
 Challenge with Target
 Workshop1 summary

Days
Objective As a member of the team, contribute to team’s goal 2 days
(Sample)
Participants Workers, Team Leaders Place Company Site

 Mind Set to Work
 5 mind sets (Activeness, Ideas etc.)
Topic 1  Reaching Out
 3 responsibility (Accomplish tasks, Be flexible to
accomplish etc.)
 Human Relationship
 Good human relationship (working relation, personal
Topic 2  Respect Individuals
relation)
 Respect individuals
 Propose Ideas
 Steps to propose ideas Muri, Muda, Mura
Topic 3 QC Story
 Points of view to find ideas
 How to proceed discussion
 Self Development
 Self Development
Topic 4
 Importance of self development
 Learning opportunities

Days
Objective As a core member of the team, lead the team toward achieving goal 3 days
(Sample)
Participants Workers, Team Leaders Place Company Site

 Company Mission and Employee Contribution
 Company’s goal and organization  Company Resources
Topic 1  Business Functions
 Expectation to employee
 Company growth and individual development
 Target Setting and Planning
 Company goal and team goal  SMART
Topic 2  5W2H
 Steps for target setting and planning
 Individual achievement and team achievement
 Communication
 Difficulties in communication 2 way communication
Topic 3 Communication skill
 Better communication
 Communication skills
 Joy of Work
 Self Actualization
Topic 4 Hierarchy of Maslow
 Maslow’s hierarchy of needs
 Workplace for joy of work
 Utilize Strong Points and Personality

 Strong Points and Personality
Topic 5
 Identify our strong points and personality
 Respect others

Steps to conduct workshop
GMLVN will propose appropriate workshop according to company issues and requests.
Understand Propose Finalize Prepare for Conduct

Requirement Workshop Workshop Plan Workshop Workshop
 Current Issues  Approach  Discuss and  Notify to

 Class of participants  Program Contents finalize participants
 # of Participants  Schedule workshop plan  Accommodate
 Work Schedule  Quotation work schedule
 Expected days, periods  Training space,
 Other requirements facility
arrangement
Lead by customer


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Global Management Laboratory

Training Program Introduction

Global Management Laboratory Vietnam

Copyright Global Management Laboratory Vietnam. All Rights Reserved

Basic Team Leader Manager Senior Manager

 Develop Vision Problem Leadership TQM

Copy rights, Global Management Laboratory Vietnam all rights reserved

"It used to be that people needed products to

Thousands of state own, private, FDI and

Participants Objectives Topics Days (Sample)

Develop members, • Basic manufacturing management • QC Story, QC Tools

As a core member • Company’s mission and

Set up standard Standard to be adjusted Always meet human

Payroll, award systems Maintain salary, award

Motivation Identify, develop talents Good working environment

Copy rights, Global Management Laboratory Vietnam all rights reserved

Japanese Lecturers Vietnamese Lecturers

Copy rights, Global Management Laboratory Vietnam all rights reserved

Copy rights, Global Management Laboratory Vietnam all rights reserved

Participants Manager Place Company Site

 Demonstrate Company Philosophy

Participants Team Leaders Place Company Site

 Quality Management and Improvement TQM

Copy rights, Global Management Laboratory Vietnam all rights reserved

Participants Workers, Team leaders Place Company Site

 Regulation and Manner

 Way of Doing Work

 Improve Effectiveness and Efficiency 5W2H

 Company growth and Individual Development

Copy rights, Global Management Laboratory Vietnam all rights reserved

Participants Workers, Team Leaders Place Company Site

Copy rights, Global Management Laboratory Vietnam all rights reserved

Participants Workers, Team Leaders Place Company Site

 Utilize Strong Points and Personality

Copy rights, Global Management Laboratory Vietnam all rights reserved

Understand Propose Finalize Prepare for Conduct

 Current Issues  Approach  Discuss and  Notify to

Copy rights, Global Management Laboratory Vietnam all rights reserved

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