21 – How to start and end a conversation

Complete the sentences with the words used for ending a phone conversation.
1. Fine. I’ll send you an email _________________, then.
2. Thanks for ____________.
3. Don’t forget to call me if you’ve ___________ about my email.
4. Right. We’ll speak ___________ then.
5. OK. I’ll call you __________ 5:00.

Match each of the phrasal verbs: put through, get through, and hold on with its definition.
1. ____________ to wait on the phone
2. ____________ to reach someone by phone
3. ____________ to connect one person to another

Language box

Some verbs are often followed by another verb. In some cases, we use the infinitive with to after
the first verb:
 They’d like to have an answer by tomorrow.
 I want to speak to the manager!
 We forgot to send you a new email.

After modal verbs, like can and should, and after will, we use the infinitive without to. Modal verbs
are auxiliary verbs which indicate a function like permission, possibility, or ability.
 He can’t get through to his colleague.
 You should receive the documentation by tomorrow
 I’ll get back to you by the end of the week.

You are Elaine and you have the same problem getting through to Harriet another day. Complete
the email to Harriet explaining what happens every time you try to call her. Use as many modal
verbs and phrasal verbs from Expressions and the Language box as you can.

Trascript 21.1
 21 – How to start and end a conversation

Transcript 21.2