[GoT3] A Clash of kings - Conflict Mgmt

26 Jul 2018

TIME TITLE DESCRIPTION ADDITIONAL INFO

Intro
14:00 M&M After participants are seated, pass the bag of M&M®s 5 min Explanation Marko Milosevic
15' around and instruct them to take three M&M®s each,
10 min Play
but not to eat them. Show the PPT with the goal and
rules.

LET THEM PLAY!

14:15 Game Debrief questions ready connection: What was Marko Milosevic
6' the main difficulty in
acquiring the MMs? Was everyone open
to give the MMs freely?

they did not want to give it to me :D

14:21 Discussion Conflict 4F oppositions of needs Marko Milosevic

14' management and values
Their experience of conflicts in general
outcome: Conflicts are good

Let's solve the conflict

14:35 Do's and don'ts of acting of approaching, assessing and acting in a conflict What to do in a conflict? Marko Milosevic
15' in a conflict situation situation
What not to do in a conflict?

4 groups

Work ( 10 min)

+ Presentation (5 min)

14:50 Break Marko Milosevic, Csaba Maszlag

10'
15:00 NVC intro Nonviolent Communication (NVC) is based on the Csaba Maszlag
2' principles of nonviolence-- the natural state of
compassion when no violence is present in the heart.

NVC begins by assuming that we, as a species are all

compassionate towards our peers by nature and that
violent strategies—whether verbal or physical—are
learned behaviors taught and supported by the
prevailing culture towards "others". NVC also assumes
that we all share the same, basic human needs, and that
each of our actions are a strategy to meet one or more
of these needs.

People who practice NVC have found greater

authenticity in their communication, increased
understanding, deepening connection and conflict
resolution.
TIME TITLE DESCRIPTION ADDITIONAL INFO
15:02 Jackal vs Giraffe Csabi: Jackal, Giraffe language Marko Milosevic, Csaba Maszlag
15'
Marko: the matrix (G in/out, J in/out) Examples:

Observing-

You are too generous. I noticed you

were giving money to the other ones,
so I think you are being too generous.
You are a poor football player. He
didn't score a goal in 20 games.
The girl I saw was ugly. She wasn't my
type.
Csabi is lazy. Csabi didn't wake up at
time that we agreed yesterday.
Eugenio is a big procrastinator. He
prepared for the event a day before
the start.
You seldom do what I want. The last
three time I initiated the activity you
said that you didn't want to do it.
You are never coming to my trainings.
You haven't been present during our
last 2 training.(frequently, seldom)
Frequently go by foot.

Feelings:

15:17 Case studies with role Csaba Maszlag

Case studies:
15' play
1. Toothpaste
2. Turn On or off the AC
3. Pets in the house
4. Veganism vs eating meat
5. Sending their child for boxing or swimming
6. House party vs clubbing
7. Flatmates: smoking vs not (landlord allows smoking)
8. a friend is being late yet another time from a
meeting by more than half an hour

15:32 Debrief exercise + Whole Csaba Maszlag

10' session
Outro
15:42 Sum up Marko Milosevic
5'
15:47 Feedback Marko Milosevic
10'
15:57

TOTAL LENGTH: 01:57

MATERIALS:
4 flipcharts in Do's and don'ts of acting in a conflict situation
7 case studies in Case studies with role play
ppt in M&M
printouts in Case studies with role play
visuals in Jackal vs Giraffe
[GoT3] A Clash of kings - Conflict Mgmt - block details
14:00
15'
M&M
ASSIGNED TO Marko Milosevic

After participants are seated, pass the bag of M&M®s around and instruct them to take three MATERIALS
M&M®s each, but not to eat them. Show the PPT with the goal and rules. ppt

LET THEM PLAY!

ADDITIONAL INFORMATION
5 min Explanation

10 min Play

INSTRUCTIONS
Goal: In the next five minutes you are to collect as

many of the same color M&M®s as possible.

Rules:

1. Do not start until I say, “Go!”

2. How you achieve the goal is up to you.

3. Do no bodily harm!

4. You may only use the M&M®s that are

out at this time.

14:15
6'
Game Debrief
ASSIGNED TO Marko Milosevic

questions ready

ADDITIONAL INFORMATION
connection: What was the main difficulty in acquiring the MMs? Was everyone open to give the MMs
freely?

they did not want to give it to me :D

INSTRUCTIONS
Facts:

What happened during the game?

What techniques did you use or see others use to acquire MMs?

Did you notice typical ways people tried to reach the goal?

Was there any technique which was more effective than the others?

Feelings:

How did you feel during the activity?

Are you satisfied with your result?

Did you try to convince others to give their MMs to you? Did it work? Why or why not?

Can you give us some specific examples?

Were you arguing with between each other to get MMs?

Did you solve it? How?

What was the main difficulty in acquiring the MMs?

they did not want to give it to me :D

Hahah! :D And why didn't they give it to you?

Because they would have lost.

Exactly! You’ve been pursuing conflicting goals! You believed that you can win only if the others lose.
 So, in reality, this game was not just about collecting chocolate, but to solve conflicts that had arisen
between you!

So let’s talk about conflicts! What are conflicts to begin with? -> booyah, connected :D

14:21
Discussion Conflict management
14'

ASSIGNED TO Marko Milosevic

4F

Their experience of conflicts in general

ADDITIONAL INFORMATION
oppositions of needs and values

outcome: Conflicts are good

INSTRUCTIONS
Findings

How would you define the word “conflict”?

What does the word “resolution” conjure up in your mind?

How might your strategy have changed if you had formed teams?

What would have been the result if everyone had collaborated? Would that have been a better
result? Why or why not?

Have you seen similarities to any of your former real-life conflicts? In what way?

How do you usually deal with conflict? for example, collaborate, submit, accommodate others’ needs,
persuade, force, fight, flee, compete, avoid, bargain, compromise

Future

What was the moral of the game?

What have you learned?

If you’d play this game again, what would you do differently?

Which of these insights is potentially the most useful to you in the future? Why?

How can you apply the insights you’ve gained in your life? What will u start doing, stop and continue
doing?

Can you bring in examples

So you’ve just shared your opinions on how to act differently in a conflict situation.

But again, how can you avoid conflicts altogether?

That’s right! You can’t!!

Conflicts are natural, we can’t avoid them. BUT it doesn’t mean that they are bad. Exactly the
opposite: conflicts, if managed rightly, are the driving forces of positive change. Without conflicts
everything would be stale water, nothing would change, no one would improve themselves.

BACKGROUND
How would you define conflict? (Suggested response: A state of disharmony between seemingly
incompatible ideas or interests.)

■ What does the word “resolution” conjure up in your mind? (Suggested response: A course of
action to solve a problem, a

14:35
Do's and don'ts of acting in a conflict situation
15'
ASSIGNED TO Marko Milosevic

of approaching, assessing and acting in a conflict situation MATERIALS

4 flipcharts
ADDITIONAL INFORMATION
What to do in a conflict?
 What not to do in a conflict?

4 groups

Work ( 10 min)

+ Presentation (5 min)

14:50
Break
10'
ASSIGNED TO Marko Milosevic, Csaba Maszlag

15:00
NVC intro
2'
ASSIGNED TO Csaba Maszlag

Nonviolent Communication (NVC) is based on the principles of nonviolence-- the natural state of
compassion when no violence is present in the heart.

NVC begins by assuming that we, as a species are all compassionate towards our peers by nature and
that violent strategies—whether verbal or physical—are learned behaviors taught and supported by
the prevailing culture towards "others". NVC also assumes that we all share the same, basic human
needs, and that each of our actions are a strategy to meet one or more of these needs.

People who practice NVC have found greater authenticity in their communication, increased
understanding, deepening connection and conflict resolution.

15:02
Jackal vs Giraffe
15'
ASSIGNED TO Marko Milosevic, Csaba Maszlag

Csabi: Jackal, Giraffe language MATERIALS

visuals
Marko: the matrix (G in/out, J in/out)

ADDITIONAL INFORMATION
Examples:

Observing-

You are too generous. I noticed you were giving money to the other ones, so I think you are being
too generous.
You are a poor football player. He didn't score a goal in 20 games.
The girl I saw was ugly. She wasn't my type.
Csabi is lazy. Csabi didn't wake up at time that we agreed yesterday.
Eugenio is a big procrastinator. He prepared for the event a day before the start.
You seldom do what I want. The last three time I initiated the activity you said that you didn't
want to do it.
You are never coming to my trainings. You haven't been present during our last 2 training.
(frequently, seldom) Frequently go by foot.

Feelings:

INSTRUCTIONS
https://compassteachers.weebly.com/jackal-versus-giraffe.html

BACKGROUND
Jackal, Giraffe grid:

Blame yourself, Blame others, Sense your feeling, Sense other feelings (blame, empathize and
internal, external)
15:17
Case studies with role play
15'
ASSIGNED TO Csaba Maszlag

Case studies: MATERIALS

7 case studies
1. Toothpaste printouts
2. Turn On or off the AC
3. Pets in the house
4. Veganism vs eating meat
5. Sending their child for boxing or swimming
6. House party vs clubbing
7. Flatmates: smoking vs not (landlord allows smoking)
8. a friend is being late yet another time from a meeting by more than half an hour

ADDITIONAL INFORMATION

GOALS
to use the Case studies and practice Jackal vs Giraffe language and come out with a conclusion that is
win win.

INSTRUCTIONS
We have few examples, where Pax are doing it in the audience.

Afterwards we split them i groups of 3 (2 exercising and 1 feedback)

BACKGROUND
Toothpaste

Window

Turn On or

15:32
10'
Debrief exercise + Whole session
ASSIGNED TO Csaba Maszlag

15:42
5'
Sum up
ASSIGNED TO Marko Milosevic

15:47
Feedback
10'
ASSIGNED TO Marko Milosevic