RUN YOUR

BUSINESS ON A
SINGLE
VIRTUAL NUMBER

1#

Why choose YOCC

(Your Own Contact Centre) to power
your virtual business contact center?

YOCC is a smart telephony solution that lets you run your entire business on a single virtual
(Tollfree or Non-Tollfree) number and is completely cloud hosted. It is 100% customizable and
allows you to pick and choose the features that best fit your virtual number needs.

Configurable
Customer
Call routing to
calls on
dedicated
advertised
contact
YOCC
center agent
number

1 2
YOCC SERVER

Customer Details and Voice Logs can be

3
retrieved in real-time using
Customer and Agent call is patched the Mobile App or Web Interface.

YOCC - Virtual Number

BUILD YOUR VIRTUAL TELEPHONY INFRASTRUCTURE WITH ZERO INVESTMENT

www.yocc.in

Data stored at client database

Customer calls
on advertised 4
YOCC
● Robust Call Analytics
number
View comprehensive call analytics using the YOCC mobile app
1
and web interface to get insightful inputs on
inbound call behaviour.
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YOCC SERVER ● Multiple Call Handling and Zero Missed Calls
Multi Level
IVR voice prompt
in response
YOCC can handle multiple calls at once and leave no call
waiting or result in a missed call.
● Web Interface
3
Option to speak with
View call data, analytics, listen to voice logs, control your
an agent
account and everything you need right from a
Customer Details smart web interface.
OPTIONAL and Voice Logs can be
retrieved in real-time using
the Mobile App or
● Unified Notifications
Web Interface.
Get instant alerts on all important activities related to your
YOCC - Inbound IVR YOCC number through 3 unified mediums - SMS,
Email and Voice.
● Intelligent Call Transfer
THE FUTURE OF BUSINESS YOCC can intelligently transfer calls to anywhere in the world
COMMUNICATION IS HERE! GET ALL whether landline or mobile!
THE FEATURES YOU ● Audio Logs and Quality Management
NEED IN ONE NUMBER Listen to any or every call between agents and customers and
ensure high standards of customer service quality.
Features ● Caller Blacklisting
Prevent spammers from costing your business by blocking and
● Single Virtual Number, Complete Business Needs
preventing incoming calls from unwanted callers.
Get a single virtual number, add extensions for all your
● Sticky Agents
locations, departments and employees and your mobile office is
Provide your callers the convenience of speaking with the same
ready for business.
agent. It accelerates query resolution and gives the caller a
● ZERO Infrastructure Investment
personal experience each time.
There are no softwares to install or hardwares to purchase, even
when you expand your business.
● Quantification of Advertisements CARRY YOUR VIRTUAL CONTACT CENTRE
YOCC is the only cloud telephony product which allows out of ANYWHERE WITH YOCC MOBILE APP!
the box quantification of revenue coming from each
● Customizable call routing
advertisement channel.
● YOCC Mobile App You can choose how your incoming calls are routed among your

Access information on the go with India's first cloud telephony agents. It can be a specific pattern, skill or department

mobile app. View analytics, agent specific call reports, missed based or simply random.

call alerts, call flow statistics and a lot more! ● Multi-Language Support
● Promotions and Discounts Greet and serve customers in the language of their choice with
Upload all your promotions and discounts directly on the cloud top of the line multi lingual contact centre.
contact centre for callers and update them as frequently ● High Uptime
as needed. Get 24/7 technical assistance with 99.5% uptime SLA support.
● Automated Database Generation
YOCC automatically generates a complete database of caller FULLY CUSTOMIZABLE, SCALABLE AND
details which is freely available for you to access anytime, AUTOMATED VIRTUAL NUMBER SOLUTION.
throughout lifetime.

For QR code
YOCC AUTOMATES YOUR ENTIRE CONTACT CENTRE generation
SO YOU CAN FOCUS ON WHAT REALLY MATTERS enquiries
please visit
- GROWING YOUR BUSINESS! Scanify.in
YOCC Scanify