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31st May 17

YOCC Proposal – XYZ COMPANY

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Table of Contents

Introductory Letter..................................................................................................3
YOCC - Features/Benefits/Advantages.......................................................................4
XYZ COMPANY Proposed Call Flow..........................................................................5
YOCC- Quotation......................................................................................................6
Our Infrastructure.....................................................................................................7
Payment Mode.........................................................................................................7

*Franchisee Address*
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To, Date: 31st May 2017

,
XYZ COMPANY.

SUBJECT: Unique ‘YOCC’ Call Centre Proposal YOCC [Your Own Call Center]

Dear Sir,

This is with reference to our discussion on the captioned subject matter in your office.

At outset let me convey my gratitude for giving us the opportunity to present portfolio of services we can offer to your esteemed organization. The
attachment contains the proposed business telephony solution for your esteemed organization.

We are a cloud telephony company based in India offering ‘Cloud Telephony Solutions’ to big businesses and automobile dealerships. Our uniqueness lies in
the simplicity of our solutions that enable seamless and faster adaptability of cutting edge cloud telephony for organizations at multiple locations. Customer
focused, result oriented and voice-based solutions have been our forte, which work as foundation of our business process. Big V is known for its tradition of
delivering technology with purpose.

Efficient, strong and customizable telephony solutions are today’s need and they strengthen the foundation of every business by bringing faster and greater
business growth. With a wide range of innovative telephony solutions, Big V proves to be the ideal partner assisting XYZ COMPANY to enhance your
customer delight by developing a dynamic response system which is easily quantifiable and scalable as per your need, and connects the key stake holders,
extensive satisfied customer base, promoters and core management to a single communication platform.

*Franchisee Address*
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YOCC - Features / Benefits / Advantages for XYZ COMPANY:

It has been our effort & endeavor to provide cost effective Automated Call Centre Solutions YOCC for your organization.

Sr. No. Features Advantages Benefits

1 Exclusive pilot YOCC number Brand identity Easy to remember
Single number handles all operations: (ex.
2 Single number for multiple operations Cost cutting tool
as per the sectors) etc.
No busy tone / No engaged tone / No call
3 Multiple call attendance facility Not a single call is missed
waiting
Caller can have his/her own preferred
4 Multiple language support More personalized touch
regional language
Detailed reports of calls coming from Helps in selection of advertisement media
5 Quantification of advertisement
callers based on adv. response report
Your own trusted in-house database,
6 Automatic database generation Every incoming call is recorded which can be used for future
communications
Hustle free mode for the caller to reach
7 Time / Call routing Call routing to various departments
the concerned person
8 Detailed call log Details of all incoming calls Monitoring tool for top management
Hot Call Transfer* -Phone Number: Calls can be transferred to your various Employee can take call from anywhere
9
Landline / Mobile department while performing other routine work
Instant response to the caller for his
10 Instant notification via SMS Alerts the employee
enquiry
Gives a professional and personalized feel
11 Automated information menus Automated voice response for caller
to the caller
24X7 enquiry system which is robust and
12 Functional 24 X 7 X 365 Active 24X7, so no call is missed
scalable
Mobile App (iOS & Android) & live call Top management can view call report
13 Great monitoring tool for management
report from anywhere, anytime
14 Download daily conversations - Voice logs Hear what your staff has spoken to clients Check the commitments of the staff
15 No Infrastructure Required No extra setup is required Cost saving
16 No Manpower Required No extra staff required Value addition
SMS gets sent to manager for 3
17 Escalation Matrix Calls missed get notified
consecutive calls missed

*Franchisee Address*
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Proposed call flow for YOCC (Your Own Call Center) for XYZ COMPANY (as per the requirement)
Callers

Unique YOCC Number Instant Notifications:

1] An instant text message with a

Welcome to XYZ COMPANY thank you or any other
information as per the
requirement can be sent to
Language Option English / Hindi / Any regional language caller’s mobile as soon as the call
is disconnected.

For A, press 1 For B, press 2 For C, press 3 For D, press 4

Call Transfer to respective executives

*Franchisee Address*
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YOCC - Quotation for XYZ COMPANY

Proposal No.: BVTTE/XYZ/YOCC/2017 Product Offered: YOUR OWN CALL CENTER.

Quotation:

Particulars Amount Duration

YOCC services 12 months
Service Tax Extra @ 15% -

Terms & Conditions:

 Big V agrees to execute the YOCC related work strictly as per the proposal document.
 *Client Name*, is obligated to pay for the YOCC according with the terms and conditions of this proposal.
 Monies once paid partly or totally for any Products / Services to BigV Telecom are Non-Refundable and will not be refunded under any circumstances whatsoever.
Late payments will be charged @ 2% compound interest per month.
 SMS, data centre, or any other service/s that are provided by third party service providers / operators and their services or rates are not in direct control of BigV,
we make no warranties that these products / services will be uninterrupted, timely, secure, or virus free.
 The timeframe of the Project would begin within 10 working days after the initial (upfront) agreed deposit is made by *Client Name*, to Big V and is confirmed by
the Big V’s accounts department. The amount of time spent on developing the YOCC will depend upon the proposal provided only after entire inputs are received
from the customer.
 The cost for developing the YOCC would be Rs. _______ + service tax for 12 Months.
 Big V would only deploy the YOCC on *Client Name* system after the full payment is received and confirmed by the accounts department of Big V.
 Big V agrees to provide “Free of Charge” Maintenance for 12 months after YOCC delivery (After deployment of the YOCC for *Client Name*).
 Maintenance work is limited to fixing errors on YOCC.
 In no event shall BigV Telecom’s liability to the any other party for direct or indirect damages exceed an amount equal to the amount paid by Customer/End User to
BigV Telecom.
 Any additional work such as change of call flow, YOCC menu or addition or change of call forwarding number requested by *Client Name* during and/or after this
period is subjected to additional charges and such reasonable time that maybe required for such change/addition and shall be decided at the sole discretion of BigV
Telecom.
 BigV Telecom can assign this agreement to its affiliate at any time, but this agreement shall not be assigned by the customer without the prior written consent of
BigV Telecom. BigV reserves the right to provide all or part of the services through its vendors/agents, partners or franchisee/s.

*Franchisee Address*
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 Neither Big V nor the customer would be liable to the other for delays or failures in performance of Services resulting from causes beyond the rational control of
that Party, including, but not limited to, acts of God, labour disputes, communication or utility failures, material shortages, riots, disturbances, or rationing, acts of
war, governmental regulations, or casualties.
Subject to the exclusive jurisdiction of Hon'ble Courts situate at Nagpur, MH, INDIA.

Our Infrastructure:

We’ve got the strongest infrastructure & highly skilled manpower to handle this task. We’ve got our setup, pro-vinyl sophisticated sound recording studio,
engineers, technical heads, and artists.

All these entities enable us to provide the best services in the business. Our services prove our metal, that’s why we’ve been associated with the best
companies in the market.

Payment Mode:

Initial Payment - 70 % of the total cost.

Remaining 30% amount to be paid after the testing and implementation of YOCC.

BigV Telecom private limited XYZ COMPANY

By_____________ By _____________
Name: Name: -
Title: Title: -
Date: Contact: -
Mobile: Date:-
Email ID: Mail Id: -

Let’s join hands together & make this collaboration work laurels. Looking forward to your earliest and positive revert back. In case any further clarifications
are required, feel free to contact.

*Franchisee Address*