Telenor Smart Office

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 Telenor Smart office is a mobile PABX solution which enables small and medium enterprises to run their businesses effectively and
efficiently

Every call is a new opportunity

Same business line for your official and personal
use

Get business insights to take informed business

decisions

Empower business to share minutes using pool

minutes feature

A comprehensive call recording solution for

better performance management

Pharmaceuticals Restaurants Clinics

Manage your master number and extension
through web portal
Ecommerce Laboratories Educational institute

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 A new solution with exciting new features

• Off-the-shelf solution with no initial investments, no

maintenance, no need of in-house expertise, easy to use
mobile solution at an affordable price. One mobile
number becomes corporate identity for all communication

• Easy extension configuration through portal New

• Corporate Image for Small business

• Provides mobility to field staff and allows them to attend

calls on corporate master number directly on their
mobiles

• Improved customer experience by 24/7 availability

• Customized IVRs and call menu that help the customer to

select an appropriate action New

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 What’s new

Charging Web Portal Extensions

Pool Resources Ported in Numbers

• PKR 2,000 per month • User friendly web portal • No Extension charges on new
master number charging offer
from the first month • The URL can be accessed
through mobile phone • Extension resources controlled
• All Smart office plans browser by master number
• The customer can allocate
charged at master • Ported in number can be define
minutes to their extensions • The price plan line rent will be
number as *master number and
according to the business charged to the extensions
extensions
need
• The charging pulse can be
30 or 60 seconds

*The minimum revenue commitment must be 30,000 PKR monthly in case of port-in master number

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 Key Smart Office features
Automated Attendant:
In telephony, an automated attendant allows callers to be automatically
transferred to an extension without the intervention of an
operator/receptionist
Blind Transfer:
A blind transfer is when you transfer the caller to a ring group or
another agent without speaking to the new agent first.
Call Detail Records:
A call detail record (CDR) provides information about calls made over a
phone service. A CDR report can offer businesses exact answers about
where, when, and how calls are made for reporting and billing purposes.
Caller ID:
Caller ID (caller identification, CID), also called calling line identification
(CLID), Calling Line Identification (CLI) or call display, is a telephone
service, available in analog and digital telephone systems, including
VoIP, that transmits a caller's telephone number to the called party's
telephone equipment when the call is being set up
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Call Forward on No Answer:
Call forwarding (sometimes called No Answer/Busy Transfer) allows you
to have incoming calls go to another phone
Call Queuing:
A call queue places incoming calls in line to be answered while
extension users are busy with other calls. The queued calls are
distributed to the next available extension user in the order received
Music On Hold:
Music on hold (MOH) is the business practice of playing recorded music
to fill the silence that would be heard by telephone callers who have
been placed on hold. It is especially common in situations involving
customer service
Call Transfer:
Enables a user to relocate an existing telephone call to another phone
or attendant console, using a transfer button or a switch hook flash and
dialing the required location. The transferred call is either announced or
unannounced
 New features

Conference Bridging: Do Not Disturb:

Conferencing lets you add several people to one channel. You can Do Not Disturb means someone doesn't want to be troubled or
connect the other callers at the start of your call, or add people to a call interrupted
that's already in progress

Authentication: Blacklist:
All user agents will be authenticated with unique username and The customer can blacklist fraud/ fake calls using Smart Office web
password portal

Call Parking: Call Routing:

Call parking is a method of putting someone on hold in the cloud so Call routing refers to the procedure of sending voice calls to a specific
anyone in your organization can take the call queue /agents based on predetermined criteria

Call Monitoring: Caller ID on Call Waiting:

A call center feature that lets managers listen in on agents' calls in order A special caller ID / call waiting display device lets you see the caller's
to improve agent performance. Also called "agent monitoring" and "call telephone number when you hear the call waiting beep, giving you the
logging," it can be done in real time with or without the agent's option of answering or not
knowledge, or calls can be recorded for later retrieval

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 Smart office pricing schedule

Master number monthly fee 2,000 PKR

Extension monthly fee Free of cost

Smart Office Premium Pack Smart Office Premium Plus Pack

600 PKR monthly fee (Without TAX) 800 PKR monthly fee (Without TAX)
250 Telenor to Telenor Minutes
500 Any network minutes
250 Other network minutes

250 Extension to Extension minutes 250 Extension to Extension minutes

The customer can purchase multiple of 600 PKR up- The customer can purchase multiple of 800 PKR up-
to 60,000 PKR to 80,000 PKR

After consuming the premium or premium plus resources following rates shall be applicable
✓ PKR: 2.0 per minute for other network calls
✓ PKR: 1.5 per minute for Telenor to Telenor calls
✓ PKR: 0.12 per call for extension to extension calls
The customer can request to block the usage after consumption of package resources

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 50% price discount on 6 and 10GB internet bundle

Target Audience:
50% 50%
discount discount • The discount is applicable for
the Telenor smart office
subscription

6GB 10GB
Bundle Bundle
• The discount will be applicable
for these bundle activations
during Q3 2020

800 PKR 1,000 PKR

400 PKR 500 PKR

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