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Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as
online “services” to businesses which want to offer their customers contact center services.
Aiming to introduce flexibility, cost advantage, ease of use and management to contact centers by using
cloud technologies, which, contrary to conventional technologies, do not have investment costs such as
hardware, software and server or operating requirements such as maintenance, repair, licensing and
upgrade; AloTech is listed among the pioneers of cloud computing in Turkey and UK.
With current solutions consisting of Cloud PBX, Cloud Contact Center and Smart Call Forwarding, AloTech
operates a pay as you go system of billing for all services in their portfolio and thus aims to become a
business partner that “genuinely” provides added value to their customers.
Some of Our Customers Who Prefer Our Cloud Solutions ..
All communication needs of your company in a single cloud ...
Cloud PBX
Channel Call Management
Cloud Contact Center
Traditional Applications Until Today...
How many calls are received by Branhces / Stores? How many of incoming calls do we answer? What is
•You did not know number of incoming calls to the store and
our abandone call ratio?
branches.
•You couldn’t answer all calls.
•You didn’t know how many calls are answered.
•You couldn’t report call details of incoming and outgoing calls .
•You didn’t know the reasons customers call store and
•You couldn’t make cost saving in self service applications
branches.
What is the contect of incoming calls t our Can we provide the proper service to our customer
Braches? in our Branches?
•You couldn’t record the customers’ calls •You couldn’t apply smart routing strategies to calls.
•You couldn’t get effective voice recording. •You couldn’t measure the quality of interaction of Service /
•You couldn’t manage customer demands from single center. Branch employees with customer on phone.
What is Cloud Contact Center?
What Are The Advantages of Cloud
Contact Center?
How does it work?
10 reasons to move Call Center to cloud
What is Cloud Contact Center?
A computer with an
internet access Headset
Pay exactly what you use