Company Profile:

ExaCall is a leading telecom solutions provider established in the Kingdom of

Saudi Arabia in 2011. The company's mission is to manage and monitor business
communication to improve the performance of agents and the efficiency of services.
ExaCall offers a range of solutions that are packed with extensive features, open
source for growing needs, and managed remotely. The company's products are
designed to increase customer satisfaction, improve workflow, and reduce
operational costs. ExaCall's main office is located on Alabbas Bin Abdulmutaleb
Street in Al Ta'awon, Riyadh, Saudi Arabia. The company's website is https://
exacall.com, and its phone number is 920033120.

We offer three main products Cloud Telephone, OmniX, Auto Dialer.

Our Products:

1- Cloud Telephone:

ExaCall's Cloud Telephone is a cloud-based phone system designed to enable

businesses to have scalable and reliable access to unified business communication
without any burden of setting up infrastructure. The system is easy to set up and
administer, accessible across devices, secured from hacks and attacks, and
comprehensively scalable. The system offers a range of tools, including dashboard
extensions, DIDs, conference, IVR, queues, voicemail, monitor, reports, statistics,
and LCR. The system also offers a range of apps to help businesses integrate and
customize all cloud systems in their business to help increase efficiency. Companies
and businesses can use the Cloud Telephone to make calls from extensions, have
concurrent calls, and use a unified number. Call centers can use the integrated cloud
call management system to track and monitor call center agents from anywhere to
provide customers with the best experience. The system offers supervisor and agent
extensions, concurrent calls, and a unified number.

Benefits of using Cloud Telephone:

• Cost-effective: Cloud Telephone allows businesses to save money by avoiding

the need for expensive hardware and infrastructure, reducing the cost of calls, and
eliminating maintenance costs.

• Scalability: Cloud Telephone offers businesses the flexibility to easily add or

remove lines and features based on their changing needs, without having to invest in
new hardware.

• Mobility: Cloud Telephone enables businesses to have a mobile workforce, as

employees can make and receive calls from anywhere with an internet connection.

• Reliability: Cloud Telephone provides a reliable communication system that is

less prone to downtime or disruptions, ensuring that businesses can stay connected
with their customers and employees at all times.

• Enhanced collaboration: Cloud Telephone offers features such as call

forwarding, conferencing, and voicemail that enable employees to collaborate more
efficiently and effectively.

• Better customer service: Cloud Telephone provides features such as call

routing and automated attendants that enhance customer experience and
satisfaction.

• Easy setup and management: Cloud Telephone is easy to set up and manage,
with most functions accessible through a user-friendly online portal.

• Increased productivity: Cloud Telephone improves productivity by reducing call

wait times, enhancing collaboration, and enabling employees to work remotely.

Features of Cloud Telephone:

• Automated attendants: Cloud Telephone provides automated attendants that

can route calls, answer frequently asked questions, and provide customers with
relevant information.

• Call forwarding: Cloud Telephone offers call forwarding that enables employees
to receive calls on their mobile devices or other phones when they are away from
their desk.

• Conferencing: Cloud Telephone offers conferencing that allows employees to

collaborate and communicate with each other and clients in real-time.

• Voicemail: Cloud Telephone provides voicemail that enables employees to

receive and manage messages from customers and colleagues.

• Call recording: Cloud Telephone offers call recording that allows businesses to
record and store important calls for training, monitoring, and quality control purposes.

• Call reporting: Cloud Telephone provides call reporting that enables businesses
to track call volume, call duration, and other metrics to improve operations.

• Customizable greetings: Cloud Telephone allows businesses to customize

greetings, hold music, and other

Features of Cloud Telephone:

• Automated attendants: Cloud Telephone provides automated attendants that

can route calls, answer frequently asked questions, and provide customers with
relevant information.

• Call forwarding: Cloud Telephone offers call forwarding that enables employees
to receive calls on their mobile devices or other phones when they are away from
their desk.

• Conferencing: Cloud Telephone offers conferencing that allows employees to

collaborate and communicate with each other and clients in real-time.
 • Voicemail: Cloud Telephone provides voicemail that enables employees to
receive and manage messages from customers and colleagues.

• Call recording: Cloud Telephone offers call recording that allows businesses to
record and store important calls for training, monitoring, and quality control purposes.

• Call reporting: Cloud Telephone provides call reporting that enables businesses
to track call volume, call duration, and other metrics to improve operations.

• Customizable greetings: Cloud Telephone allows businesses to customize

greetings, hold music, and other features to create a branded experience for
customers.

• Integrations: Cloud Telephone integrates with other software and tools, such as
customer relationship management (CRM) systems, to enhance functionality and
streamline workflows.

2- OmniX
OmniX is a ticketing system that collects customer requests from various
channels including WhatsApp, Twitter, Facebook, Telegram, email, live chat, website,
SMS, and phone as tickets. This system enables businesses to cover all customer
service needs from multiple channels in one place. The system creates tickets
automatically when it receives a message or a call from clients to provide the
required support. The platform contains many features to help succeed business
strategies, such as analytical reports and the ability to monitor the performance for a
smooth and effective customer service experience. The system offers flexible and
ease of use, increases support efficiency, analyzes team performance, improves
customer loyalty, and reduces time to value.

Benefits of using OmniX:

- All channels in one ticketing system

- Exceptional and Unified Customer Service Experience
- Automated and organized system
- One customer, many channels
- Integrated system
- Nothing gets lost
- Collaboration and flexibility
- Reports

Features of OmniX:

- Flexible and easy to use

- Increased support efficiency
- Analyze team performance
- Improved customer loyalty
- Reduce time to value
- Cloud-based
- Multichannel support
 - API integration

3-Auto Dialer

Auto Dialer is a powerful tool that enables businesses to automate their call
center operations. The system can handle large volumes of outbound calls and
routes incoming calls to the agent who is most qualified to meet the caller's needs.
The system offers more efficient routing of calls, custom integrations, and exhaustive
reports to help businesses track agent productivity, understand performance, and
optimize operations. The Auto Dialer system is designed to help businesses reduce
costs and increase efficiency.

How does the Auto Dialer work?

The Auto Dialer is a smart software that can automatically dial multiple numbers
at once, based on a pre-defined list of phone numbers. Once the call is connected,
the Auto Dialer plays a pre-recorded message or connects the call to a live agent,
based on the customer's response. Auto Dialer also filters out the numbers that are
busy or do not answer, and re-dials them at a later time, based on the settings
configured.

Benefits of using Auto Dialer:

- Increase efficiency and productivity in telemarketing campaigns

- Reach more customers in less time
- Reduce the risk of human error in dialing numbers
- Filter out busy or non-responsive numbers
- Easily track call metrics and results
- Personalize customer interactions with pre-recorded messages

Features of Auto Dialer:

- Multiple Campaigns
- Customizable scripts
- Reports
- Import/Export numbers
- Multiple Channels (Voice, SMS, Email)

What is the Benefits and gains can achieved by using the exacall products?

- Increased Efficiency: The Omnix platform and auto dialer are designed to
automate and streamline outbound calling processes, allowing customer service
representatives to handle more calls in less time. This can lead to increased
productivity and a higher call volume overall.

- Improved Contact Rates: The auto dialer can increase contact rates by
automatically dialing numbers and filtering out unanswered calls, voicemails, and
busy signals. This ensures that customer service representatives are spending their
time talking to customers who are most likely to answer and engage in meaningful
conversations.
 - Better Customer Experience: By using the Omnix platform, customer service
representatives have access to a wealth of customer data, including previous
interactions and purchase history. This allows them to personalize their
conversations and offer tailored solutions, which can lead to a better overall
customer experience.

- Increased Sales: The auto dialer and cloud telephone can be used for outbound
sales calls, allowing companies to reach out to potential customers and increase
their sales pipeline. Additionally, the Omnix platform can provide customer service
representatives with cross-selling and upselling opportunities based on customer
data.

- Cost Savings: By automating and streamlining processes, the Omnix platform

and auto dialer can reduce the need for manual labor and increase efficiency. This
can lead to cost savings for companies in the form of reduced labor costs and
increased ROI.

- Scalability: The cloud-based nature of the Omnix platform and cloud telephone
allows companies to easily scale their operations up or down as needed, without
having to invest in additional hardware or infrastructure.

- Data Insights: The Omnix platform provides real-time data insights into call
performance, including metrics such as call duration, call volume, and conversion
rates. This can help companies make data-driven decisions to optimize their calling
processes and increase overall performance.

- Increased Flexibility: The cloud-based nature of the Omnix platform and cloud
telephone allows customer service representatives to work from anywhere with an
internet connection, providing greater flexibility and enabling remote work. This can
be especially beneficial in times of crisis, such as during a pandemic.

Our Clients

We have more than 600 business customers in different industries

(Telecommunications - Fast Food - Healthcare - Automotive Services - Finance -
Fragrance) outbound sales calls, allowing companies to reach out to potential
customers and increase their sales pipeline. Additionally, the Omnix platform can
provide customer service representatives with cross-selling and upselling
opportunities based on customer data.

Clients Details:

- Orange Telecom is a telecommunication services company, which operates

mobile and internet services. It provides telecommunication services to multinational
companies, under the brand Orange Business Services.
- Herfy is a Saudi Arabian multinational fast food restaurant.
- Sanar is your favorite medical application that cares about your health and the
health of your family. Sanar provides you with telemedicine services
- Drive7 is the fastest growing and one of the leading companies in car high-
performance installation services in Saudi Arabia.
- Alraedah Finance is the pioneer of bespoke solutions for small and medium-sized
enterprises (“SMEs”) seeking to achieve long-term, sustainable growth.