Smart IVR Online help

AI Driven Powerful Customer approach

 What is an IVR?
 IVR- means - Interactive Voice Response and it is one of the most widely
used service to reach out customers. And it reduce the burden on the Call
centres, especially ruling out human dependency to give information/
announcements, take generic feedback / survey or specific input.

 Its a cutting-edge technology that enables seamless interactions between

customers and a pre-recorded computer-generated voice. IVR allows callers
to engage with the system using their phone's keypad, incorporating both
voice commands and Dual-tone Multi-frequency (DTMF) tones

 Our Smart IVR solution- Gives it a New dimension, by using the self Care
Model and Power of AI to customize, Schedule, and even Personalize the
outgoing calls, to greet, Get input, feedbacks or announcements
Why its essential for a Business
Smart Routing
Manage Business Processes, Greetings and Departments Navigation (Press 1 for Sales, 2 for Support etc.

Smart Analytics
Number-wise Reporting and Call analytics everyday on a real-time basis

Smart Support and Remote access

With Our web portal, management becomes easy and from anywhere

Smart Customization
AI powered customized calls and professional Recordings to greet your incoming and Outgoing calls.

Smart call Scheduling

Time-based and team-based call routing on the caller’s input through your IVR system.

Smart Scaling
Add/Remove prompt with a click of a button. Scale the no of Calls with ease.
What are the Benefits
Better customer experience
Easy Greeting, Navigation and Right Routing managed by portal/ administration to ease out the User experience

Feedback/ Survey/Input
Collect Valuable feedback, Survey, Vote/Opinion, input for Specific tasks with ease, and use the data to improve the Service

Improve efficiency
Calling automation will ease the managers dependency to focus on more productive works like analytics and improving Service quality

Handle larger call volumes with a lean team

Reduce the Burden on High number of Call centre seats, Automate the Standard feedback, Survey with Smart IVR,and handle more customers

Availability
Ensure a 24X7 Customer support with standard greetings, Office time announcements, Fixed information, Take request for call back

Customization
Customize the calls by adding Name, language, variable scripts, greet as per time, occasion, variable information, like Amount etc for better engagement.
 Smart Dialers
The Smart OBD platform is capable of Managing every kind of template and customization, as per the
needs of the business process.

Inbound Calls
If you have called a customer support number before, you must have experienced Inbound Call IVR. You can use IVR to connect the dialer to
the right department, send information via SMS and more. Inbound IVR systems are popularly used for customer support, order tracking and
more.

Outbound calls
IVR can be implemented for Outbound calls too. For instance, you can make automated calls with a pre-recorded message that will play when
the person on the other end answers. You can use IVR to accept input from the customer. Outbound Call IVR is especially useful for feedback,
surveys and COD confirmation.

Our Smart IVR - OBD is a cutting-edge outbound call marketing platform that enables users to
make up to 10,000 simultaneous calls with the proper hardware configuration. With a highly
intuitive and user-friendly UI, this platform empowers businesses to reach their target audience
efficiently and effectively through voice campaigns. The platform can take care of all sort of
reporting and data analytics, from End User or Admin manager
Traditional Calls vs Bot driven Calls

• Traditional Calls involve a Dedicated Agent- while

the Smart IVR can automate the Calls – which are
Informative and Transactional.

• While in Some Cases the Human Interaction is

very important – so the Smart IVR also Gives call
patch to the Live agents as per availability

• The volume of the calls can be increased and

desired Users can be reached in a far lesser time

• The Calls can be Customized and Automated in 99%

40%
order to give a Personalized feel to the end user

Traditional calls Bot Driven IVR

Customization Features

Our IVR system offers extensive customization options, allowing us to tailor the
application to meet the unique requirements of our clients. This system can be
adapted to serve purposes beyond those of a standard IVR system. The
customizable features included in the IVR system are as follows

• TTS integration(Text To Speech)

• Call Recording
• API Integration and Automation
• Scheduling
• Call Patching
• And many more…
 Current Use cases
• Auto-attendant: An automated voice menu system that greets callers, provides them with
options
(e.g. “Press 1 for sales, Press 2 for support, and press 3 to talk with customer care) and routes
calls accordingly. Client to prepare the IVR menu structure.
• Call Routing – Systems will route incoming calls to specific extensions or departments based on
predefined rules. And calls can be patched to external numbers which are dialed from any internal
ex-tension number.
• Extension Dialing: Users within the organization can dial each other’s extension directly, making
internal communication faster and more convenient.
• Call Recording: the calls can be recorded and kept in storage for any time retrieval.
• Call Logs – This can be displayed on the admin portal with A party, B party, date and time, and
re-cording.
• Call Queues: Incoming calls can be put in a queue and distributed to available customer care
agents in a fair manner.
End User – Console features
• Campaign Creation and Scheduling
• Multiple Templets
• Call List Management
• Real time Dashboard
• Detailed Reporting

 Campaign Creation and Scheduling- End Users can easily set up campaigns by providing essential details such as
campaign name, template, prompts, and call list. The created campaigns can be then scheduled to run at specific times.

 Multiple Templates- They can choose from different campaign templates like Simple IVR, Interactive IVR, or Call Patch for
personalised customer interactions.

 Call List Management- Users can input call lists via text box, CSV file upload, or select from previously uploaded lists.

 Real Time Dashboard - Users can access a campaign summary on the dashboard, displaying key campaign metrics and
status.

 Detailed Reporting- For deeper insights, End Users can download comprehensive reports for each campaign, providing
valuable data for analysis.
Thank You