SlashRTC

AI Powered Customer Experience Platform for

Incredible Customer & Agent Experience
 Introducing SlashRTC

SlashRTC is the fastest growing company in the AI and Contact

Center Solution Space.

Since inception in 2016 we have rapidly expanded our capabilities by

valuing people. Our strong team of technology and functional experts
come with in-depth capabilities, helping design robust technology
products and tailored solutions for clients, enabling them to be
customer focused.

Being recently funded, SlashRTC is rapidly expanding capabilities

With Artificial Intelligence at the heart of our product offerings we are

highly focused on technology around NLP, NLU and ML.
 Introducing SlashRTC

Our Products and Services

o Customer Experience Platform/Contact Centre Solution – A Unified

Communication Platform with omni-channel capability, our contact centre
solution has leading technology and cutting edge user interface.

o Conversational Voice Interface/VoiceBot: Trained for enterprises and

focused towards enhancing customer experience for brands. Our voice
assistant can interact with customers in a near human like voice and is capable
of interpreting context and intent thereby resolving customer queries effectively.

o ChatBot – Our AI enabled chatbot will manage all your customer queries,
while continously learning and training itself to handle customers better.
Some Customers that Trust Us
The Premise

Technology is no longer just an enabler, today its a business critical

requirement.

Make Technology a Disruptor! In today’s business ecosystem, the need of

the hour is to be futuristic.

q Exceptional Experience - Good isn’t enough anymore. Exceptional is the new

baseline of experience.
q Omnichannel Presence - Prospective and current customers want connection
with companies on their terms, be it the channel, time of day or location.
q Seamless Integration - Technology needs to be invisible to the naked eye;
people expect things to “just work”.
q Data-Driven Intelligence – AI enabled enterprise technology can sense and
respond intelligently, in real time to add exceptional value.
SlashRTC’s Solution

Artificial Intelligence Enabled Customer

Experience Platform

SlashRTC offers an Omni-channel Contact Center Solution

to cater Voice, Chat, SMS and Email in a single dashboard.
 Key Features

SlashRTC’s advance features are designed to deal with any complex

inbound/outbound process, achieve operational efficiency and deliver rich
customer experience.

WebRTC enabled telephony application

o In-built telephony capabilities within the Agent Login App
o Zero dependency on third party softphones and IP Phones
o Supports IP-Phones wherever required

Blended Calling
o Single license for inbound and outbound call handling

Highly Configurable Agent App

o The manager can enable/disable capabilities on the
agent app with a click of a button
Key Features

IVR Workflow Management

• Design simple to complicated IVRs directly using IVR Workflows
• Define API driven IVRs and also assign skills in the IVR Workflow
VIP Routing
• Handle important customers on priority
Skill/Attribute Based Routing
• Let the best agent handle call for your customers based on the attributes
selected at IVR for seamless customer experience
Live Chat
• Let your agents handle chats and calls simultaneously
• Have a simple html code to embed a chat widget into your website
• Present chat widget on mobile app with Chat SDKs for Android and iOS

Auto Call Distribution Reserved Agent

 Key Features

Dialler: Predictive | Auto | Preview | Progressive | Manual

Remote Agents
o Allow your agents to handle contact centre calls directly on a
mobile phone while they are logged in remotely

Multi Level Dispositions

o Provide detailed context to your conversations M
with categorizing dispositions into multiple levels Multi -Level

Queue Time Call Back IVR

Management Click-to-Call Call Forwarding
Manager
 Key Features

ü Agent Dashboard capabilities, allowing Agents to view their own statistics

ü Live Screen Barge-In
• See what your agents are doing on screen while they are logged-in with Live
Screen Barge-In feature
ü Screen Recording
• Record screen navigations when the agents are on call
ü Screen Sharing
• Allow your agents to view customers screen, helping them navigate through
your application
ü SLA Reports
• Define your SLA thresholds for Inbound processes and have detailed reports on
a daily as well as hourly basis
ü Report Scheduler
• Schedule auto-emailing of important reports on a daily basis at a specific time
ü Third Party Integration
• Ready integrations available for standard CRM and ticketing systems like
Salesforce, Zendesk, Freshdesk and many more
• REST APIs and WebHooks available for easy integration with custom built
CRMs
 Roadmap

Quick Form Filling Voice AI

Automatic
Dispositions

Conversation
Highlights in Live

Sentiment Analysis
o AI Powered analysis of
conversations
Monitoring and Reports

Live Monitoring Agent Performance

Barge / Snoop / Conference Voice Loggers

Missed Call Management

Call Detail Reports

Pause Analytics 3-Level Disposition Reports

DNC Manager & Reports Chat and Website

Navigation Reports

SMS Report Email Reports

Inbound CDR &

Auto Drop Report
Summary

Customized Reports Quality

Management
Business Continuity

High Availability /
Disaster Recovery

The HA infrastructure allows systems to run

without any interruption with high uptime.

When the server breaks down, the back up

server automatically takes control and
provides services.

Slash’s architecture is robust and provides

an uptime of 99.9 %.
Architecture

v Can be configured in HA mode with N+1 redundancy

v Scalable architecture to accommodate more number of
agents by adding more servers horizontally
v Secured Database with replication and data protection
Architecture Diagram
The Way Forward

Time to move from a legacy contact centre solution to

SlashRTC’s AI Powered Futuristic Customer
Experience Platform
Let’s Get in Touch

SlashRTC
India USA
SlashRTC software services P. Ltd SlashRTC Inc
3A, 4A, Kalina Kurla Road, 213 W, 35th ST, RM 903,
Kolivery Village, Vidya Nagari,
New York, NY 10001
Kalina, Santacruz East,
Mumbai, Maharashtra 400098
Ph: +16467107010
Ph: 9833171405/ 7045154320

www.slashrtc.com | info@slashrtc.com

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