VOISO

Outcome Based Selling for Airpaz.com

Viel Luyo
Agenda

 Airpaz.com’s Introduction
 Internal and External Pressures
 VOISO’s Unique Business Value
 VOISO’s Solutions
 Outcomes
Airpaz.com

 Airpaz is an Online Travel Agent with offices in Singapore,

Indonesia and Malaysia. They have been established since
2011, and have been growing exponentially in the
borderless traveling industry, stepping into the worldwide of
Flights and Hotel Bookings.
 Currently, Airpaz is one of our strongest clients in VOISO and we
have provided them with numbers to Taiwan, Philippines,
Indonesia, South Korea, Australia, New Zealand, India, and still
growing.
 Internal Challenges External Challenges
- Cost of maintaining their traffic with their current
solutions provider. - Customers struggle to speak
- Quality of calls have been quite bad with their to their agents due to poor
solutions provider.
- SLA of their solutions provider was really slow. connectivity.
- Feature availability - Inability to scale up.
- Decreased efficiency on their team’s
performance.
- Decentralized number provider, CCaAs and
productivity measurement tool.

Business Objective
- Improve the client’s team efficiency by providing a centralized or all in one platform for monitoring, number
management tool, and CCaAS.
- Provide out of the box features (IVR Solution, Real-time dashboard, CDR, integrations, omnichannel, etc).
- Cost effective per second billing for their billing.
- 24/7 SLA for support.
- Local set up in over 130+ destinations.
- Seamless migration.
 Voiso
Overview

Global
Numbers &
Porting
Take advantage of global coverage. Expand your
business in any market with access to national,
local, and toll-free numbers all over the world.
5

Be confident in your connection quality. Leverage

Voiso’s global interconnects and in-region data
centers for the highest quality calls.

Take your numbers with you. Port your

existing numbers into your Voiso account.
 Voiso
Overview

Cloud-based
IVR
Quickly set up IVR. Easily add steps and triggers to
a call flow to build menus and create follow-up
actions.

Manage queues effortlessly. Easily assign queues

for different teams and campaigns and instantly 6

move agents between queues on demand.

Build any call flow you need. Turn any menu or set
of actions into a call flow that can easily be
reused for overlapping use cases.
 voiso.com

Real-time Dashboards
and Advanced Historical
Reporting

57
Metrics to analyse call activity

20+
Pre-built widgets to monitor
workflow and agents’
performance

Voiso Overview 2023 08

 voiso.com

Local Caller IDs

Manager actions: whisper,
intercept & barge-in
Drag and drop call flow builder
Call Recordings with
unlimited storage space

Voiso Overview 2023 09

 Outcomes

- Centralized platform for all of Airpaz’s needs.

- VOISO has provided an opportunity to the client to scale up
their team and explore more destinations with confidence.
- Increased team productivity and better monitoring tool
for their management.
- Cost savings
- Increased ASR and ACD
- Seamless migration.
- Better SLA for support requests.