FIELD

SERVICE
MANAGEMENT
FOR MEDICAL
DEVICE
INSTALLATION
NEXTSERVICE CUSTOMER SUCCESS
GALLAY MEDICAL

HELPS
MEDICAL DEVICE
MANUFACTURERS
STREAMLINE THEIR
FIELD SERVICE
OPERATIONS
NextService is a ‘Built for NetSuite Native’ application that is helping medical
device manufacturers to expand their use of the NetSuite platform to control
all aspects of managing a growing medical device installation and maintenance
service business. When you embrace a ‘single platform’ solution, you are
simplifying your businesses IT ecosystem and empowering your team to work Gallay supply medical and scientific equipment from a head office in
more effectively. Melbourne and satellite offices in Sydney and Brisbane. Gallay also run a
team of over 40 Field Engineers (Australia & NZ) who provide an array of
KEY BENEFITS FOR MEDICAL DEVICE COMPANIES field services ranging from project management to repairs and maintenance.
• NetSuite Native Field Service Management
• Drag and Drop Job Scheduling Board

“
• Customised Field Service Dashboards
• Reporting and Saved Searches for the Field Service Industry The decision to go with NextService was easy.
• Mobile Application for Field Technicians
The biggest drawcard for us was their Field Service
• Manage Crews and Teams
Management solution built inside the NetSuite
platform, giving the business a 360-degree view
“
• Filter Resources by Skill, Location or Availability
of our customers across the entire business.
• See Real Time Job Status and Completions Chris Vat
• Eliminate Manual Job Tracking and Paper Forms Operations Manager

• Capture Time, Van Inventory Consumption and Expenses

• Capture Customer Sign Off in the Field
• Customisable Forms for Field Based Data Entry
NEXTSERVICE
NATIVELY
INTEGRATES
INTO YOUR NEW OR
EXISTING NETSUITE
SOFTWARE

NextService leverages the power of the NetSuite development platform.

We understand the core building blocks and can develop, deploy, bundle
and manage our field service application seamlessly for customers.
ONE SYSTEM
TO MANAGE
YOUR ENTIRE
MEDICAL DEVICE
MAINTENANCE
BUSINESS
NextService is designed to manage mobile
workforces for medical device installation and
maintenance companies. Whether asset or
location-based service, NextService provides
seamless billing, inventory management and
customer visibility.
Built on the world’s leading cloud business
management platform, NetSuite.
CUSTOMER
ENGAGEMENT
Drive business efficiency and growth
with real-time job status, field resource
location and two-way communication.
NextService can be leveraged by any
customer-centric organisation and
exceed customer demands with effective
service levels that drive customer loyalty.

CUSTOMER LOYALTY
Exceed customer demands
and expectations.

GETTING IT RIGHT
Right person, right part, right
place and right time.

CUSTOMER EXPERIENCE
Give your customers a digital
and informed experience.

LIFE-CYCLE MANAGEMENT
Synchronising every customer
touch point throughout your
business.
WORK ORDER
MANAGEMENT
Efficient management of your field
team to co-ordinate, monitor and
automate customer service requests.
NextService drives proactive field
service management to maximise
uptime and customer satisfaction.

MAXIMISE PRODUCTIVITY
Match field team utilisation to
customer SLA commitments.

INCREASED REVENUE
Higher number of visits per day
increases new business opportunities
and up-sells in the field.

INSTALLATION & COMMISSIONING

Installations with task driven work
order generation. Serial asset
commissioning and on-site reporting. 

PREVENTATIVE MAINTENANCE
Proactive and consistent service
levels decrease equipment
downtime.
SCHEDULE
& DISPATCH
The NextService scheduling board
keeps track of your team and their
status increasing productivity and
efficiency. Customer service levels are
improved along with first-time fix rates
and real-time visual insights.

DRAG & DROP

Simple and easy to use drag and drop
scheduling to ensure the right person
is at the right place, at the right time.

GEOLOCATION OF FIELD STAFF

Real time visualisation of your team
for scheduling and managing your field
workforce.

MAINTENANCE TASK SCHEDULING

Proactive maintenance schedules to
ensure service levels are achieved.

REAL TIME COMMUNICATION

Enabling fast response to rapidly
changing circumstances.
 FIELD
MOBILITYMobile access on connected devices
enables real-time collaboration of
tasks, jobs, project status and parts
management. Work order dispatch
notifications, on-site completions and add-
on service requests are communicated
instantly to and from the field.

CUSTOM FORMS & CHECK LISTS

Compliance and safety check-lists.

SIGNATURE & PHOTO CAPTURE

Job verification and quality assurance.

INVENTORY & PARTS MANAGEMENT

Full visibility of inventory location.

BILLING & INVOICING

Manage time, labour and parts
to a customer invoice.

DEVICE AGNOSTIC & OFFLINE

Empower employees or contractors
to use any mobile device or roll out
cost effective tablets.
AGILE
& RAPID
DEPLOYMENT

INITIATION PROVE CONFIRMATION LAUNCH OPTIMIZATION

• Stakeholders • System walk through • User acceptance testing • Data migration • Phase two configuration
• Milestones & timelines • Phase one • Training • System go-live • Milestone meetings
• Bundle deployment configuration • Hands on support

NextService adopts productised domain knowledge, leading practices,

KPI’s, reports, metrics and an agile approach to product implementation.
The real benefits are faster time to value, increased business efficiency,
flexibility, and greater customer engagement.
REPORTING
& ANALYTICS
AUTOMATED REPORTING
Engineer utilisation, contract leakage and
problem identification.

Actionable performance metrics for

customer engagement to measure, VISUAL DASHBOARDS
track, benchmark and grow your First time to fix, mean time to repair, KPI’s
service business. Our service insights and SLA achievements.
focus on service levels, resource
utilisation, job and contract profitability
and proactive asset maintenance
scheduling.

360-DEGREE CUSTOMER VIEW

Unified information from marketing, sales,
financials, inventory and field service.

BUSINESS INTELLIGENCE
Monitor operations, model changes and
execute improvement.
END-TO-END PARTS MANAGEMENT
INVENTORY
& RETURNS
Inventory management and tracking
from the warehouse to the field
resource with trucks/vans.

Complete inventory accountability

OPTIMISING RETURNS FROM THE FIELD from start to finish across
Tracking and managing returns while the service chain. Seamless
managing the cost of logistics. inventory management with full
visibility of part location from the
warehouse to the field resource
ensures up-to-date, accurate and
audited inventory levels thereby
minimising inventory leakage and
write-downs.
INVENTORY CONTROL
Real-time view of inventory levels
minimising leakage and write-downs.

MAINTENANCE TOOL KITS

Maintenance and repair kit
management and automatic parts
replenishment.
OUR
CUSTOMERS
We operate as a collaborative
team and ensure that we work
closely with our clients for long
term success. We are honest and
believe in hard work and building
lasting relationships.
“NextService enabled us to achieve a
25-30% increase in the number of jobs
completed by each service person.
Without NextService on board, we
would not have achieved this goal”
Clint Irving
Chief Software Architect
“NextService is helping the
Olympus service and warranty
teams save incredible amounts
of time”
Jake Lee
Snr Information Systems Analyst
“Headland Machinery increased
immediate utilisation and
efficiencies with NextService”
Richard Kloe
Managing Director

At Next Technik we enjoy bringing

our customers closer to their
clients and we will go the extra mile
to provide a service that we would
like to experience ourselves.
“Having job history available on the mobile “NextService has been a game changer
has meant technicians aren’t wasting time for our service business. It has given us
triaging a problem. They can see what “The decision to go with NextService was
the visibility and control to bring the next easy. The biggest drawcard was that
has been tried before and quickly move
level of value and ease-of-use to both our NextService is built within the NetSuite
on to other possible resolutions. That’s
clients and our technicians.” platform”
saved us a lot of time.”
Christophe Hascoet Chris Vat
Vicky Hollis
General Manager Operations Manager
Field Service Administration Manager

“NextService gives us instant information
from the field which is crucially important
for Infracore because follow up works
required through various SLAs now allows
us to achieve our timeframes and KPIs
more efficiently.”
Mark Cooke
Operations Centre Manager
“NextService has enabled the service
arm of SprintQuip to work on the same
platform as the rest of the business,
which has created efficiencies both
in the field and within back office
administration.”
Stephen Basford
General Manager of Systems and
Compliance
“NetSuite + NextService enabled
us to connect all our data –
financials, scheduling, cases,
service history – from anywhere,
in real time.”
Marvin Roman
Vice President (IT and Software)
NEXT
TECHNIK
Next Technik grew from the need
to enhance NetSuite in order
improve customer service levels and
positively affect the overall customer
experience.
Our DNA is focused on customer
outcomes and we believe that
improving customer engagement will
drive business efficiency and growth.
As a software development company,
Next Technik builds field mobility
solutions which leverage the power
of NetSuite and enhance customer
engagement. Our solutions are
scalable, customer focused and utilise
NetSuite’s cloud infrastructure to
deliver enterprise-class data privacy,
data management, security and
availability.
“Our mission is to
explore and extend
our applications whilst
keeping the customer
at the centre of
our business.”
Our strength comes from our
agile dedicated teams of brilliant
minds who are able to utilise the
comprehensive work-flows scripting,
analytics and web services to
customise, extend, test and build
applications on NetSuite.
Our award-winning application,
“NextService” provides NetSuite
customers with a comprehensive field
service management solution. Built
for NetSuite, NextService focuses
on companies that are equipment
and labour-intensive organisations
which are measured by their ability
to meet customer and service level
expectations.
NETSUITE
Australia’s number one cloud
business software suite.
One unified business
management suite,
encompassing ERP/Financials,
CRM, and e-commerce
for more than 40,000
organisations.
Comprehensive functionality
with industry-specific
support for a broad range
of industries means NetSuite
works the way your business
works.
Built from the ground up for
the cloud, NetSuite lowers
costs and reduces hassle for
IT. One data model spanning
back office financials
to customer records, to
professional services.
info@nextservicesoftware.com
Call (AU) 1300 60 44 22
(USA) 844 631 9110

Melbourne
95 Highbury Road
Burwood Victoria 3125

Sydney
23-25 Muriel Ave
Rydalmere NSW 2116

Texas
400 Chisolm Place, Suite 310
Plano TX 75075

www.nextservicesoftware.com