Industries

we cater to . . . Field Service Management

Professional. Reliable. Experienced.

Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : sales@questinformatics.com
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670

www.questinformatics.com Professional. Reliable. Experienced.

World class aftermarket products and services

Industry pain areas Benefits

• Assigning right resources with right tools at right time. • Boosts company pro itability.
Swift
• Prioritization of calls based on SLA and other considerations. response to • Right resource at right time for right job.
• Progress updates from on field technicians. customer calls • Reduction of operational & travel cost.
• Updates to customers on job schedule, status and service • Effective utilization of resources.
feedback. • Mobile coordination & user friendly.
• Monitoring SLA, Response time, Resolution time, Machine uptime and Regular SMS
• Complementary customer portal.
Break down time. and Email • Customer service and response.
• Monitoring and tracking machine service history and re-work. updates • Improved tracking and visibility.
• Information of service engineers’ efficiency on operation level. • Business rules lexibility.
• Tracking travel expenses and parts availability. • Centralized control of all locations.
• Generating customized reports on ad hoc basis. Improves
Resolution
time

What FSM does?

Other offerings
FSM not only allows companies to appropriately schedule based on task &
resource availability, it also helps them to monitor progress and manage Other products available: Services
parts inventory effectively. It helps companies to integrate field service • Support Desk System • Engineering Services
process, improve communication across all levels of organization and • Remanufacturing Management System
streamline work process ensuring faster resolution time to enhance • After Market ERP
customer satisfaction and loyalty. FSM enables companies to sync field and • Float Management System
office operations. • Rental and Re-marketing System
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management

www.questinformatics.com