Datasheet

Motadata ServiceOps
Streamline Your IT Service Management with ServiceOps SaaS Solution

Redefining Enterprise Service Operation

Motadata ServiceOps is an AI-enabled service management platform that
empowers an organization to rapidly adapt changes across People, Processes, and
Technology.

Business Challenges

Constantly delivering superior services both internally and externally is a catalyst for any organization. This can get stifled
by legacy and disjointed IT service management tools that lack proactive measures and data-driven approaches
needed for digital transformation, often leading to the poor end-user experience.

For Finance Teams For HR Teams

Create an e-commerce style catalog Streamline new employee onboarding,
for all your financial services. using a single service portal.

For Facilities One Organization

For Customer Service

One
Make the facilities team more Improve the quality of service by
responsive to incidents. leveraging conversational AI.
Tool

For Legal For Procurement

Create a knowledge base for Streamline IT asset procurement
frequent queries. with built-in integration with ITAM.
PinkVERIFYTM
Service Management tool

Asset Management Availability Management Service Catalog Management

Change Management Event Management Incident Management

IT Service Continuity Management Knowledge Management Problem Management

Request Fulfillment Release & Deployment Management

www.motadata.com | sales@motadata.com
 Reinvent
Service Management through AI & Hyper Automation

Features
Incident & Request Management
Ensure disruption-free business operations with minimal downtime. Bridge the gap between IT agents and end-users with
incident handling and incident resolution process by managing and correlating tickets with incident management.
Perform root cause analysis, build contexts and meet SLA compliances.

Manage Ticket Life Cycle Custom Tags & Classifications

Multi-level Workflow Automation Scenario Automation

Mobile App for End-user Ticketing Canned Responses

Problem Management
Mitigate and prevent the adverse impact of IT infrastructure related incidents and problems on the business. Manage the
life cycle of the problems and prevent incidents from happening, analyzing the incidents that occurred and minimizing
the overall impact.

Define & Map Problems Mapping with Incident & Change

Root Cause Analysis Bulk Update

Known Error Database (KEDB)

Change Management
Formulate standardized processes to ensure business continuity and high availability while implementing the change.
Eliminate the number of change-related incidents by building relationships between configuration items and map
services to the infrastructure in order to understand who or what is impacted by change requests for services

Manage Change Life Cycle Manage Change History & Workflows

Change Approval Board (CAB) Contingency Planning for Accidents

Dedicated Planning Stage Plan, Build, Test & Approval Stages

www.motadata.com | sales@motadata.com
Knowledge Management
Improve employee self-service & productivity by sharing and managing knowledge across organizational spectrum with
readily available resources for employees.

ML Powered Knowledge Management Prioritized Content

Contextual Knowledge Base Search Multi-Functional Editor

Audit Content Creation

Release Management
Enable organization's system and services to support to meet the evolving business needs. Ensure the integrity while
protecting of live production environment while releasing correct components while coordinating the project movement
into production for end user consumption.

Release Life Cycle Management Release Workflows

Plan and Schedule Releases Dedicated Build & Test Stages

Configuration Management Database (CMDB) Automate Report Releasest

Service Catalogue
Simplify service delivery by presenting available services in an e-commerce-style catalog and process automation with
custom SLAs.

Ready to use Service Templates Separate SLA for Each Service

Approval Management Virtual Chat Agent

Workflow Automation

Project Management
A Project Management Solution to empower high performing teams to achieve goals. View the whole project life cycle -
from planning to executing the project while defining milestones.

Organize, Schedule and Manage Projects Project Analytics

Define Milestones Gantt View

Task Assignment & Tracking Stakeholder Collaboration

SLA & OLA

Resolve tickets promptly based on priority, get notified of SLA breaches, and measure SLA performance using compliance
reports.

Ready to use SLA Templates Set Multiple Escalations

Create Custom SLAs Break Time Support

SLA Based on Multiple Business Hours

www.motadata.com | sales@motadata.com
Asset Management
Take inventory, track and know usage of all the organizational assets in one place. Get the information about asset
acquisition, asset assignment, historical data or purchase contracts for insightful decision making.

IT & Non-IT Asset Management Software License Management

Manage Asset Life Cycle Asset Baselining

Automate Agent & Agentless Discovery Inventory Management & Asset Catalog

Purchase and Contract Management

From buying goods & services from an external source to managing the life cycles of purchased contracts, an
organization requires a management solution to streamline purchase activities and maximize operational and financial
performance.

Maintain Updated Records of Transactions Better Contract Visibility

Avoid Out-of-Stock Situations Manage Departmental Expenses

Reduce Business Risks with Better Compliance Follow Financial Disciplines

Patch Management
Seamlessly manage endpoints and increase operational efficiency by automating the entire process of patch
management. Identify vulnerabilities before distributing patches to achieve 100% patch compliance.

Automated Patch Management Patch Testing & Approval

Patch Deployment Policy Package & Registry Management

Decline Problematic Patches Rollback Patches

Discover true Potential with Virtual Agent

Design, Build and Launch intend based

story with ease

Increase customer & Employee experience

with always available virtual bot

Automate Routine tasks without manual

intervention by Automation Bot

www.motadata.com | sales@motadata.com
 Dashboard & Reports
Generate and schedule out-of-the-box,
real-time performance, productivity,
audit customized reports, and monitor
cost, uptime, and utilization metrics.
Workflow Automation
Enable admin to channel tickets
(Request, Problem and Change) with
predefined rules. Set new rules with
ticket details (Department, Type, and
Support Level) and change if
required.

Mobile App Multi-channel Self Service

3 Dimension approach to provide
better control to the Requester,
Approver, and Technician. Maximize
your service desk adoption with
on-the-go mobile app.
Help end users with knowledge,
requests and any and every kind of
support. Reduce cost, increase
productivity and build mature and
advanced IT enterprise.

ServiceOps SaaS Pricing Model

ServiceOps Starter ServiceOps Enterprise

Includes core features for a helpdesk ITSM solution with ITIL-aligned processes

Starting at Starting at

$39 $69
per agent/month per agent/month
billed annually billed annually

For more information

www.motadata.com

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MAR2314