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Enterprise-focused CX
Automation Platform
Simplify complex support operations and empower your support teams at scale

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Preferred Partners of Conglomerates in Selected Verticals

Everything Your Support Team Needs,

Create Effortless CX across Channels
Kapture’s omnichannel approach consolidates all the channels and brings conversations from
different channels to a unified platform. This helps agents identify the source of the ticket and
respond from the same window helping them save more time with swift ticket resolution.
 Reduce Cost & Drive Efficiency
Empower support teams to do more with less headcount using Kapture's tightly integrated and
highly customized interface.

Empowered Agents Empowered Customers

→
Agent Assistant Bot → SLA & Escalations → Knowledge Management
Empower agents to start performing Create rule based automations to Help internal teams understand your
at their best from day 1. Ensure set response times according to product/service better through a
same level of quality in SLAs. Auto escalate unresolved, un- well-stocked access-based
communications & resolutions with attended tickets that breach SLAs. repository of information.
chatbot to guide agents.
 Hyper-personalized CX at every Step
Kapture's highly intelligent and contextual platform can differentiate a new customer, a repeat customer,
and a VIP customer to deliver highly personalized support .
Scale Service Process with
Better Automation
Turn to proactive customer support with better automation
to resolve even the complex of queries without agent
intervention.

Meet customer demands with seamless automation:

ML backed platform
Contextual canned responses
Skill-based ticket routing capability
A Simplified Vertical-focused Platform
 Easy to Migrate and Deploy

Hassle-free Migration Future Proof Tech Dedicated Account

Manager
In-house implementation Add a subheading We will meet your team,
team to migrated data from understand and document the
legacy sources and other requirements and implement
CRMs. No need to involve the same with minimal TAT.
with 3rd party We go to great lengths to make
implementation partners. sure our customer support is
the best.
 Seamless API Integrations

1000+ out-of-the-box Enterprise API integrations that

become a part of your tech stack and offer limitless
possibilities. Offer a richer and more customized
customer experiences through a platform that brings
everything together. When data flows this seamlessly,
your agents become extraordinary.
 Success Stories

Client Name
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-
- Name of contact
Designation

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 Move beyond the Ordinary
1000+ Businesses have empowered and personalized their CX like never before.

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