TATA TELE BUSINESS SERVICES

BETTER CUSTOMER
EXPERIENCES WITH READY
TO USE SOLUTIONS
HOSTED INTERACTIVE
VOICE RESPONSE (HIVR)

In today’s competitive marketplace, businesses need to

make sure their customers are given the best experience
when dealing with them. This often involves big
investments in IT infrastructure. Not all businesses can
afford this. Leasing out infrastructure and services can go a
long way in helping a business reduce costs.

MARKETING SOLUTIONS
TATA TELE BUSINESS SERVICES

HOSTED With our Hosted IVR (HIVR) solution, your business no longer
needs to worry about hardware and software infrastructure
INFRASTRUCTURAL investment required for great customer experience. Our hosted
platform can also significantly reduce the turnaround time
EFFICIENCY required to setup the customer experience business process, as
all the necessary infrastructure is available and ready to use.

Network Architecture

Specific Enterprise Agents

will login to application
located at the central
location (Data Centre)
Enterprise A Enterprise B
Internet
DDoS attack
Ameyo NOC &
Remote Support

Internet
Cloud
Network
cloud

Tata Docomo Data Centre

Customer calls will be
routed to the specific
Network Switch Administrator/
enterprise call centre based
Supervisor
at multiple locations from
central location

Call Centre LAN

Telephony
Cloud SIP/E1

Ameyo Call/ DB Server 3rd Party

Application Server Application
Customer

1800 xxx xxx 044 xxxx xxxx

Call 1 Call 2

IVR
Caller Mumbai (Centrally located in Gurgaon) Agent Chennai

Call 1 and Call 2 are bridged for caller to speak to the agent

MARKETING SOLUTIONS
TATA TELE BUSINESS SERVICES

BUSINESS • Low total cost of ownership, since hardware is

deployed at our data centres

ADVANTAGE • Big savings due to no investment in IT

management, use of centralised hosting and
transfer of calls over the internet
• Real-time monitoring and analyzing call traffic
using our comprehensive solution
• Ability to design your own IVR processes through
our on demand, self-help IVR designer

FEATURES
• Integrate calls with external Text to Speech (TTS)
or Automatic Speech Recognition engines such
as Nuance
• Easy integration with your existing back-end
systems, including CRM, database applications
through web-based APIs
• Hosted self help process that integrates with your
e-mail and query systems

WHY OUR • We offer ready to use IT infrastructure for hosting

and handling calls

HIVR SOLUTION? • Our solution requires extremely low investment to

set up and maintain the solution
• With us you get significant reduction in the
turnaround time for setting up the IVR process
• We give you easy integration with your existing
systems and processes
• Our solution is customisable as per your business
requirements
• Our service standards are second to none
• We value relationships

MARKETING SOLUTIONS
 WHY US?
• With the widest suite of products &
services, you don’t need to look
any further
• Our relationship managers &
solution architects design what is
best for you
• We are a dedicated team of over
2000 professionals working tirelessly
to serve you
• Our reach is unparalleled with
125,000 km of network, 750+
partners, 1600+ channel teams
• Our customers trust us and the
industry recognizes our innovations
• We have been successfully meeting
customers’ business needs for over
20 years

www.tatateleservices.com | dobig@tatatel.co.in | Follow us on