Telenor

Smart Office

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Telenor is offering Smart Office to its corporate customers to help them running their businesses
effectively and efficiently over Master/UAN numbers.

▪ Same business line for your official and personnel

use.

▪ Avoiding the risk of missing any potential business

critical call by ensuring 24/7 availability.

▪ This technology allows small and medium-sized

businesses to have a sophisticated telephone system
without the investment in telephone equipment. In
fact, the entire telephone system is operated and
maintained by Telenor.

▪ Get business insights to take informed business

decisions.

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Same business line for official and personal use

• Off-the-shelf solution with no Capex, no maintenance, no need of in-house

expertise, easy to use mobile solution at an affordable price. One mobile
number becomes corporate identity for all communication

• Enable field staff mobility by allowing them to receive calls on their mobile
phone

• Quick activation of service and easy extension configuration

• Corporate Image for Small business

• Provides mobility to field staff and allows them to attend calls on corporate
master number directly on their mobiles

• Improved customer experience by 24/7 availability

• To improve quality of service call recording option is available

• Customized voice recordings and call menu that help the customer to select
an appropriate action

• Comprehensive Call recording solution, which helps in monitoring

performance, improved QA and also significant cost savings

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Smart Office - Features

Core Additional

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Call Flows - Scenario 1 (Incoming Call)
Queue

Sales

Voice Mail
Billing
Calling on
Master
Number
Caller Party

Support
Thanks for Calling.
Press 1 for support
and press 2 sales or
dial your desired You have reached
extension no. support department.
Press 1 for billing Voice Mail
Technical
and press 2 for
Support Call Transfer
technical support..

• Caller from any network can call on the corporate Master number (DID).
• Above diagrams shows different options to select and reach their desired destination.
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Call Flows - Scenario 2 (Outgoing Call)
0345-1234567

Corporate Employees
• Employees (Field/Office) can make external calls with desired
Prefix (i.e. 88).
• At the customer side, corporate master number will be displayed.
• Employees can also call each other using assigned short codes

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Existing verticals - One Missed call is One Missed Opportunity!

Online Shopping Courier Services Pharmaceutical Restaurants Govt Sector Car Dealers Real Estate

• Lootlo.pk • Trax Online • Davis Pharma • China town • Rescue 1122 • TOYOTA
• EZBUY.com • Stallion • GETZ Pharma • BBQ Tonight • KPK Agriculture • SUZUKI MOTORS • Agency 21
• CLICKKY.com Deliveries • HIRANIS Pharma Dept
• MEGA Pharma

- Supports virtual setup - On spot calls to trace - Field force able to - Home Delivery - Centralized incoming - Recorded calls to - Dedicated resource
exactly suits the the address attend incoming calls call monitoring improve agents
working environment on company’s - Centralized branches performance and sales for rent, purchase
- Post delivery centralized master - District level of residential and
- 24/7 availability confirmation number, on the go - Customer relations assignment for quick - Post Sales Follow Up
without physical response calls commercial property
infrastructure - Follow up calls for non - Doctors / Distributors - Customer preferences
delivered package calls to dedicated - Due maintenance calls - Each type of incoming
- Customer relations sales agent call transferred to
relevant team
- Flexible distribution
network - Healthy competition
for quick response
in a better way

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Smart Office - Portal

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Smart Office – Main Page

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Smart Office – Extensions detail

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Smart Office – Select Company Prompt

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Smart Office - Organization

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Smart Office - Configurations

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Smart Office – Call Reports

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Smart Office – Agent Reports

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Product Offer – For legacy service Offer
Line Rent
PKR: 2,000 / Month

On Net Off Net Extension to extension

PKR: 1.5/Minute PKR: 2.0/Minute PKR: 0.12/Call

1-9: Extensions PKR 300/extension

10-19: Extensions PKR 210/extension
20-49: Extensions PKR 180/extension
50-99: Extensions PKR 150/extension
100-199: Extensions PKR 120/extension
200-249: Extensions PKR 105/extension
250-349: Extensions PKR 90/extension
350-499: Extensions PKR 75/extension
500-1000: Extensions PKR 60/extension
*All pricing is
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What’s New

CHARGING Portal Extensions

Resources Mobile Application Ported in Numbers

• User friendly web

• PKR: 2,000 per month • No Extension
portal
master number charges on new
charging offer
• Real time monitoring
dashboard
• All MBPX plans • All Resources available • Extension resources
• Customer can use
charging at master on master number MPBX Portal on
controlled by • Ported in number can
number (Official Usage) master number be define as master
smart phone using
• Resource allocation portal URL number (with
empowerment at • Only GSM price segment approval on
customer end plan and usage will commitment of 50k
• User friendly
be charged at revenue / month)
• Bundle can be made extension number
as per customer (Personnel Usage) • Ported in number can
requirement be added as an
extension without
prior approval

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Product Offer – New Offer

Master Number Charges PKR: 2,000 Zero @ More than 100 lines

Extension Charges No extension charges

✓ Pay-G blocker facility available

✓ In case of Pay-G
✓ PKR: 2 per minute for off-net calls
✓ PKR: 1.5 per minute for on-net calls
✓ PKR: 0.12 per call for CUG calls

PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR:
Price 600 1,200 1,800 2,400 3,000 4,200 6,000 9,000 12,000 24,000 30,000 45,000 60,000

No of Lines 1 2 3 4 5 7 10 15 20 40 50 75 100

Off-net Minutes 250 500 750 1,000 1,250 1,750 2,500 3,750 5,000 10,000 12,500 18,750 25,000

On-net Minutes 250 500 750 1,000 1,250 1,750 2,500 3,750 5,000 10,000 12,500 18,750 25,000

Extension Minutes 250 500 750 1,000 1,250 1,750 2,500 3,750 5,000 10,000 12,500 18,750 25,000

*All pricing
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Product Offer – New Offer (All-net)

Master Number Charges PKR: 2,000 Zero @ More than 100 lines

Extension Charges No extension charges

✓ Pay-G blocker facility available

✓ In case of Pay-G
✓ PKR: 2 per minute for off-net calls
✓ PKR: 1.5 per minute for on-net calls
✓ PKR: 0.12 per call for CUG calls

PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR: PKR:
Price 800 1,600 2,400 3,200 4,000 4,800 8,000 12,000 16,000 32,000 40,000 60,000 80,000

No of Lines 1 2 3 4 5 7 10 15 20 40 50 75 100

All-net Minutes 500 1,000 1,500 2,000 2,500 3,500 5,000 4,500 10,000 20,000 2,5000 37,500 50,000

Extension Minutes 250 500 750 1,000 1,250 1,750 2,500 3,750 5,000 10,000 12,500 18,750 25,000

*All pricing
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Internal
Limited time Offer – For three months

PKR: 2,000

6 GB / 10 GB internet bundle

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Call Mechanics with 88 prefix
Dialing String: 88-03454021725
Outside
Company
Master Number CLI
Mobile Display

Dialing String: 88-04235447432

Land Line

Dialing String: Call not allowed

Outgoing
Call
International

Dialing String: 88-111

Within the
Company

Prefix: 88 Extension code: 111

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Activation & Service Flow

Activation Process TP
- Seller will send signed activation form to
Telenor backend team for numbers activation
in CRM/CBS

Activation Process HOBOEtech

Support & Service
- TP Seller will send MPBX Activation Form to
partner’s support team for Portal creation /
Credentials -Support Team will be available 24/7 on this
support@hoboetech.net address and hotline
support@hoboetech.net
Hotline: (To be shared later)

Customer Portal activation

-Customer Portal activation detail will be
shared by HOBOEtech Upon Activation
URL: -Seller will confirm the service activation
Login Id: with customer.
Password:

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FAQs

How user/agent authentication works?

When created, every extension has unique username and password. Using this credential user can login to their portal ( Agent panel
URL: https://telenor.m-pbx.com/agents_panel/login.html ) with useful customer handling modules.

▪ What is Blacklist?
- Blacklist that is aimed to protects against fraud/fake and minimizing abuse for network that have publicly accessible PBX’s.

▪ How Blacklist works?

- Login with agent user credentials and here you can see this module.

▪ How to Blind Transfer a call?

- Any extension/agent can transfer the attended call just by dialing *1 before the destination extension. (For example: *1101)

▪ How to Attended Transfer a call?

- Any extension/agent can transfer the attended call just by dialing *2 before the destination extension. (For example: *2101)

▪ How to check Call Detail Records?

- CDR are available in company portal (URL: https://telenor.m-pbx.com/company/login.html) under the Call Reports tab, both
inbound and outbound calls separately.

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FAQs

▪ What is Call Forwarding on Busy?

- Calls will automatically forward to other available extension in case of busy or unavailable status of that extension/agent.

▪ What is Call Forward on No Answer?

- Calls will automatically forward to other available extension in case of not answer call status.

▪ What is Call Monitoring?

- The call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent
monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later
retrieval.

▪ What is Call Parking?

- Call parking is a method of putting someone on hold in the cloud so anyone in your organization can take the call.

▪ What is Call Queuing?

- A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are
distributed to the next available extension user in the order received.

▪ Where are Call Recording?

- Call recordings are available in company portal (URL: https://telenor.m-pbx.com/company/login.html) under the Call Reports tab, both
inbound and outbound calls separately.
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FAQs

▪ How to use Conference Bridging (Conference Calls)?

- Call conferencing call be used in both cases inbound and outbound calls.
- Its same like we used to make conference calls with our cellphones on network calls.

▪ How to enable/disable Do Not Disturb (DND)?

- Login with agent user credentials and from here you can enable/disable DND state of that respective extension/agent.

▪ How to use / add / change Interactive Voice Responsive (IVR)?

- IVR is a core feature and by default system has many voice responses based on different events. Any new IVR can be added or changed
from company login portal, under the company prompts tab.

▪ How to activate or deactivate any extension?

- In can be done with in the company login portal, under the extensions tab.
- From here the admin can create / edit / delete / activate / deactivate any extension by choice.

▪ What is maximum length of an extension in Telenor Smart Office user can define in portal?
- Maximum length of an extension is 3 digits e.g. 123

▪ How many extensions can be added?

- 1 to unlimited, depends upon the client requirement

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