entrex

Connect all your offices and save on calls

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What is Centrex?

Centrex is a service which Office

simulates features of an EPABX
on the service provider network.
66889602 66889603
The user gets:
Telco
• All features of an advanced Switch
Dial 9602
EPABX without investing on
same.

• Short digit dialing between

offices spread across nation
with subsidized rates.

• Freedom from risk of

Technology obsolescence.
66889601

Private numbering plan within the offices. This

can be 4/5 digit dialing . Prefix 0 or 9 for
outside calling.

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Centrex : Benefits
Savings on Capital and Operational Expenditure
• No CAPEX investments on EPABX
• No OPEX related to AMC of EPABX and other maintenance costs

Freedom from Technology Obsolescence

• The service provider takes care of all technology upgrades.
• Carrier Grade service

Easy scalability
• Want to increase the number of extensions to your office? Just call
Tata Docomo and we’ll simply add more lines.
• Opening new Office at a different location. Just connect them using
same Centrex extensions.

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 Logical Network Architecture
City A 1101

1102
City B

1109

Office A

2201

2202

PBX 3301
2209

3302
Office B City C
Office C
• Short digit dialing between offices spread across cities and nation
• All features of an advanced EPABX without investing on same.
• Short digit dialing between offices spread across nation with subsidized rates.
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Centrex - Features

• DID number for each extension • Voice mail

• Short Digit Dialing between offices • Dynamic Locking and user
spread across nation level restriction
• Call Hold and transfer • Authentication code : make
• Calling Line Identification (CLI) calls using roaming password
• Call Waiting • Hunt Groups
• Call Forward – (no reply /on busy / • Operator Console
immediate) • Automated Attendant/IVR
• Multi party conference services
• Call pickup (Direct and Group)
• Reminder Call
• Hotline

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Short Digit Dialing (SDD)

Short Digit Dialing and Private Numbering Plan

• Calling Convenience - Short digit dialing between group members – Users
can dial last 4/5 digits for calling each other *

• Savings – Subsidized rates for Calling within the group.

• Exclusively designed tariffs for meeting small office requirements

• Low local calling rates
• Special calling rates between Centrex Group.

* Private numbering plan feature is available in circles having NGN switches: AP, Delhi, Gujarat,
Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab

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Call Hold and CLI

Call hold and transfer - Allows the

user to hold the incoming call before
transferring to a third party.

Calling line identification (CLI)

• The Telephone number of the caller,
Including the STD code will be
displayed on the phone.
• It enables the customer to see the
calling party’s number on any
compatible instrument.

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Call Waiting

To activate: Dial 118.

To de-activate: Dial 119

• If a second call comes in while you are talking on the

line, you will hear a series of beeps. Just press
Call Waiting
FLASH, followed by 2, to take the new call
Get an alert for incoming
call, while your phone is • To return to the first call, while keeping the second call
engaged on hold, press FLASH again, and then press 2

• To connect to the second call while disconnecting the

You can toggle between first one, press FLASH, followed by 1
both the calls
• To connect to the first call while disconnecting the
second, press FLASH, followed by 0

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Call Forwarding

• No Reply: All incoming calls to your telephone

will be forwarded after 7 rings.
• Unconditional or Immediate: All incoming
calls will be automatically and immediately
forwarded .
• Busy: All incoming call will be diverted to
another telephone or mobile number when the
line is busy.

Call forwarding
If you are out of your office,
forward calls from office
landline to any number. Call
forwarding can be on
• if phone is busy
• no reply
•unconditionally

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Multiparty Conference

Now set up a conference even when you are in

the middle of a conversation

• Simply press FLASH and wait for the dial-tone

Multiparty calling • Dial the telephone number of the third

Have a 10 party subscriber.(If it is Centrex line dial 0 and the
number of third subscriber) This will put the first
conference on party on hold
your Centrex Phone
• To activate three party conferencing after dialing
the third party, press FLASH, followed by 3

• Repeat the same process to add up to 10

participants.

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Call Pickup

Tata Docomo
Telephone
Exchange

Call pickup – Don’t miss the call ringing on other extension, as you can pick the call from
your extension

• Direct Call Pick Up:

• Answer a call which is ringing at other extension of the Centrex group by dialing a
service code and the number of the ringing extension

• Group Call Pick Up :

• Answer a call which is ringing at any other extension of your pick-up group by
simply dialing a service code

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Multiline Hunt Group

Multi line hunt group – Do not miss any important call as calls move
from one desk extension to another if not answered.

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Voice Mail
Voice Mail
Worried about missing important calls
when we not close to phone. With
Voice mail, your callers can leave
message in your mailbox which you can
access at our own convenience.
Voice mail and its benefits:
·You’ll never miss your important
messages.
·Your unique password will keep your
message secure.
·You won’t have to invest in expensive
answering machines.
·You can create your unique personal
mailbox.
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How to Use?
1. To access Voice Mail: Dial 1500 from
your phone .Enter your password followed
by # (Default password : 1234)
2. To leave message n the mail box
• If your TTSL line (subscribed to VMS) is
busy or if you are not able to receive the
call, VMS will greet your callers with your
personalized greeting and record their
messages for you. VMS will then notify you
periodically to inform about the stored
messages.
3. To listen to stored Voice Mail Services
•· Access your voice mail by dialing
1500/1501 followed by password entry.
Press 1 to listen to your messages
Dynamic Locking
Dynamic Locking
This service enables the subscriber
to lock his extension service level
thus preventing unauthorized use
of STD and ISD calling.
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• To register the Password : 123 0000 xxxx
• To Lock STD/ISD: 124 xxxx 2
• To lock ISD : 124 xxxx 3
• To lock ISD/STD/Local: 124 xxxx 4
• To unlock : 124 xxxx 0.
• To Change the Password: 123 + old password
+ new password
The term xxxx being the customer choice of 4
digits secret number.
Authorization Code

Authorization Code is a feature in which a user has the option to make outgoing calls
from any phone in the Centrex network, within the same SDCA, as per his defined
calling level

Here a user is The user can go to The billing would be

provided with a any extension within against his allocated
unique Authorization the Centrex group, authorization code
Code (4 digits) & four and make a STD/ISD and extension.
digit PIN for making call using his
STD/ISD calls Authorization Code
and PIN

Note: Authorization Code feature is available in circles having NGN switches: AP, Delhi, Gujarat,
Haryana, Karnataka, Kolkata, MP, Mumbai, Rajasthan, ROM, TN and Punjab

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Authorization code : How to use?

To change first time PIN:

• 123 + old PIN + new PIN (default PIN for each user
shall be 1234).

To dial a number using auth code dial:

• * 55 + auth code (yyyy) + PIN (xxxx). After this the user
gets a dial tone to make a call.
• Note:-
• The term “xxxx” being the customer choice of 4 digits
Personal Identification Number (PIN)
• The term “yyyy” being the Auth code/ short digit
extension number of the user.
Password Rest
• To reset the password user will have to raise a request
with Enterprise support team (1515 team) for
“Password Reset”.

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What do you get with Tata Docomo Centrex?

What’s in it for you

Short digit dialing between Centrex- Centrex; Centrex –PRI, PRI-PRI

Private numbering plan of 4/5 digit

Preferred rates for Intra office calling both for local, Intra-circle and Inter-circle
Widex calling

No CAPEX investments in PBX’s. Fully managed by Service provider

No operational costs like AMC. Future proof.

Ease of scalability both in terms of capacity and locations

No fear of technology obsolescence

High end EPABX features like: Auth code, Multiparty Conference, Voice Mail,
Operator console

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Centrex Phones
Binatone Concept 710
• 2 Line Display
• 3 Touch memory Keys
• Green Backlight
• Two Way Speaker Phone
• Dual Mode FSK/DTMF Compatible with Auto-Detection
• Date and time display
• 30 incoming caller memories with missed call indicator
• 10 Outgoing Call memories
• Red Visual Ringer LED
• Mute

Beetel M59
• FSK/DTMF compatible
• 16-digit LCD display with Backlit
• One-Touch Memory.
• Mute Function.
• Call log
• Redial function Pause Function. Alarm Clock.
• Basic Calculator function.
• Two ways Speakerphone Speaker Volume Control
• levels Ringing volume level selection
Note: Phone models may change as per supply and stock availability
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For further details, please contact us at

Email : dobig@tatadocomo.com
Call : 1800 266 1800
Visit : www.tatadocomo.com/business

Thank You

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