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What is VoIP?
Voice over Internet Protocol (VoIP) is a protocol optimized for the transmission of voice through the Internet or other packet switched networks. VoIP is often used abstractly to refer to the actual transmission of voice (rather than the protocol implementing it). VoIP is also known as IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband. Voice over Internet Protocol has been a subject of interest almost since the first computer network. By 1973, voice was being transmitted over the early Internet. The technology for transmitting voice conversations over the internet has been available to end users since at least the 1990's. In 1996, a shrink-wrapped software product called Vocaltec Internet Phone Release 4 provided VoIP, along with extra features such as voice mail and caller id. However, it did not offer a gateway to the analog POTS, so it was only possible to speak to other Vocaltec Internet Phone users. In 1997, Level 3 began development of its first softswitch (a term they invented in 1998); softswitches were designed to replace a traditional hardware switchboards by serving as the gateway between two telephone networks.
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Advantages of fixed line telephony: Well tried quality of calls, services; Well known technology; Sometimes it is difficult to rival if you can not to offer good prices of calls.
Advantages of VoIP: Extra functions (conversations recording, statistics of calls, IVR, DISA etc.; Faster and cheaper installation of the system; Portability; Integration with computer systems; Free calls between companys branches; Free calls in your network; Lower subscription fees; You can use your current LAN no need to change infrastructure; No limit to simultaneous calls; Not limited number of users connected to PBX; Remote and fast maintenance;
Comparison
Standard telephony
PBX need investment to be extended.
IP telephony
If you buy IP PBX, you will not have problem like this because this PBX can serve more than 300 users. Fast installation, lower fees. Client can use his internet for voice. It is very important to have more simultaneous calls Offer solutions such as IVR, smart routing, calls forward, integrations with client CDR etc.
Client needs more DIDs expensive installation, high monthly fees. Non optimal used internet. Limit to simultaneous calls It is difficult to control incoming calls for growth company.
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Questions
Clients question
Why I need this service?
Your answer
You can mention all clients problems (missed calls, high fees..), accent new functionally technology. Why it is better than standard telephony? Functions, portability, no limitations. All USA and many Europe countries choose this service because of advantages of new technology. What solutions do you offer if system fails? You may inform client why system could fail and what methods do you practice to solve problems. We have tried IP telephony and we did not like Explain that low quality could be because of the quality. internet quality, configuration mistakes, bad equipment etc. Try to offer to test your VoIP services. Other alternative operators, why choose you? Your biggest rival is the operator, which is the internet provider. He can control the quality of VoIP services very fast and if the system fails (internet or VoIP) he solves all problems. If you are only a VoIP services operator, try to find a best provider, which could offer VPN (Virtual Private Network) for voice. The price of your services will increase but the quality will be better.
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IP PBX configuration
Equipment Grandstream GXP 2000 Grandstream GXP 2000 Short number 211 212 Users name John Ann Local number 639156739713 639156739713
Calls row (after "X" ringing signals) Local number Short number 639156739713 211,212
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