THE NEW

TELEPHONE
FEATURES

HHWW Group of Companies™

THE NEW
TELEPHONE
FEATURES

HHWW Group of Companies™

 TELEPHONE FEATURES

Through its varied

applications in residential and
commercial establishments, the
telephone service providers
found new ways, the goal of
which, excluding greater profit
opportunity, is to advance
telephony’s basic features and
provide more convenience for
the subscribers.
CALL FORWARDING ►►

Routing all incoming

calls to another
telephone set
CALL FORWARDING ►►

It was invented by Ernest

J. Bonanno.

Call forwarding (or call

diverting) is a feature that
allows an incoming call to a
called party, which would be
otherwise unavailable, to be
redirected to a mobile
telephone or other telephone
number where the desired
called party is situated.
ABBREVIATED DIALING
(Speed Dialing)

Routing a call by just dialing

an abbreviated code for
frequently used numbers
ABBREVIATED DIALING
(Speed Dialing)
Speed-dial is a function
that allows the user to
place a call by pressing a
reduced number of keys.
This function is
particularly useful for
phone users who dial
certain numbers on a
regular basis.
CALL WAITING TONE ♪♫♪

Informs the called line

that a call is being
attempted to his line
where he is busy on
another call
 CALL WAITING TONE ♪♫♪
Call waiting (or catch phone in
Japan) If a calling party places a call to a
called party which is otherwise engaged,
and the called party has the call waiting
feature enabled, the called party is able
to suspend the current telephone call and
switch to the new incoming call and can
then negotiate with the
new or the current caller
an appropriate time to ring
back if the message is important,
or to quickly handle
a separate incoming call.
CAMP ON

Allows automatic
connection between two
phones as soon as a called
party (which was originally
busy) hangs up and becomes
available
Called-party camp-on
A communication system service
feature that enables the system to
complete an access attempt in spite of
issuance of a user blocking signal.

Note: Systems that provide this feature monitor

the busy user until the user blocking signal
ends, and then proceed to complete the
requested access. This feature permits
holding an incoming call until
the called party is free.
Calling-party camp-on
Calling-party camp-on is a service feature that
enables the telephone exchange to complete an
access attempt in spite of temporary unavailability of
system transmission or switching facilities required
to establish the requested access.

Systems that provide calling party

camp-on monitor the system facilities
until the necessary facilities become
available, and then proceed to complete
the requested access. Such systems may
or may not issue a system
blocking signal to apprise
the originating user of the access delay.
TELECONFERENCING

Allows more than two

subscribers to have
conversations over the phone
by dialing a designated
access code
TELECONFERENCING
A conference call is a
telephone call in which the calling
party wishes to have more than
one called party listen in to the
audio portion of the call. The
conference calls may be designed
to allow the called party to
participate during the call, or the
call may be set up so that the
called party merely listens into
the call and cannot speak. It is
often referred to as an ATC
(Audio Tele-Conference).
Three-way calling
Three-way calling is available for
many customers on their home or
office phone line. To three-way
call, the first person one wishes
to talk to is dialed. Then the Hook
flash button is pressed and the
other person's phone number is
dialed. While it is ringing, flash is
pressed again to connect the
three people together. This option
allows callers to add a second
outgoing call to an
already connected call.
CALL BLOCKING
Blocks unnecessary calls (from
unlisted numbers of desired calls)
A list of desired numbers can
be submitted to the central office
and is fed to the data base
together with the called telephone.
When someone dials the number,
the computer checks whether the
called number is in the list. If it is
listed, the call is connected.
If it’s not, a busy tone is
heard by the caller.
DIRECT DISTANCE DIALING

Permits the dialing of long

distance calls from certain
telephones using a special
code
DIRECT DISTANCE DIALING
Direct Distance Dialing (DDD) or
direct dial is a telecommunications
term for a network-provided
service feature in which a call
originator may, without operator
assistance, call any other user
outside the local calling area.
DDD requires more digits in the
number dialed than are
required for calling
within the local area
or area code.
DIRECT DISTANCE DIALING
DDD is a North American
Numbering Plan term considered
obsolete since completing a call in
any manner other than direct
dialing became rare. In the
United Kingdom and other parts
of the Commonwealth of Nations,
the equivalent terms are or were
"STD", for subscriber trunk
dialing, and "ISTD" for
international subscriber trunk
dialing.
CALLER ID
Caller ID (Caller Identity
Display or CID) is a telephony
network service that transmits
the caller's telephone number to
the called party's telephone
equipment during the ringing
signal or when the call is being
set up but before the call is
answered.
CALLER ID
Caller ID is also known as Calling
Line Identification (CLI) when
provided via an ISDN connection
to a PABX, while in some
countries, the terms Caller
Display, Calling Line
Identification Presentation
(CLIP) or just Calling Line
Identity (CLID) are used. CID
originated with
automatic number identification
(ANI) in the U.S.
CALLER ID
Telemarketing organizations often
block the display of their calling numbers.
Some states and countries require
telemarketers to display a contact number
that can accept complaints, as the
individual caller numbers may not be able
to be called.
Many Internet service providers
(ISPs) providing dial-up access require the
customer to use
CLI to prevent abuse
of the account by unauthorized
callers.
CALL PICK-UP

A service feature of some

switching systems enabling a
user, by dialing a predetermined
code, to answer incoming calls
that are directed to another user
in a preselected call group.
CALL PICK-UP
Call pick-up is a feature used in
a telephone system that allows one
to answer someone else’s telephone
call. The “call pick-up” feature is
accessed by pressing a
preprogrammed button (usually
labelled "Pick-Up"), or by pressing a
special sequence of buttons
on the telephone set.
CALL PICK-UP
Uses of Call Pick-Up

• If a colleague's telephone set is ringing, one

can answer that call by picking up one’s own
set and then using the “call pick-up” feature,
instead of walking to the colleague’s desk.

• “Call pickup” is often used in workgroup

settings, for example offices that answer
customer enquiries. In such settings, the
service may be called "group call pickup" and it
usually does not matter who picks up a call.

• Call pickup is also useful in large offices or in

slack periods when fewer staff are present
than telephone sets.
LAST CALL RETURN
Last Call Return, also known as
Call Return, is a telephone
feature code offered by
telephone service providers to
give a called party the time and
telephone number of the last
received call, and may also offer
the facility to place a
call back to the
calling party.
TOLL DENIAL
Toll denial is a feature offered
by telephone companies that allows
a line to be so programmed that it
is not possible to originate long
distance calls from that line, or to
accept charges reversed to the
number by other parties. Such lines
usually allow calls to be made to no-
charge numbers, locally and "toll
free“, so that customers can still
make long distance calls on a
manageable basis.
CALL WHISPER
Call Whisper, otherwise known as
Call Screening, is a calling feature
that often appears on Non-Geographic
Telephony systems and hosted inbound
call handling software. It involves the
playing of a message to the called
party when they have answered a call,
during which time the calling party
continues to hear ringing. The called
party can then decide whether to
accept the call or to reject it.
DO NOT DISTURB
Do Not Disturb (DND) is a common
feature in enterprise telecommunications.
When it is enabled, it prevents the
telephone from ringing. The
implementation of this features is
vendor-specific. In some cases, the
ringer just does not ring and the called
party is thus not alerted. Usually, though,
the phone just acts as being busy.
Depending on the infrastructure, the
caller may end up on the called
party's voice mailbox,
sometimes after a certain delay.
CALL HOLD
A service feature in which a user
may retain an existing call while
accepting or originating another
call using the same end instrument.
This service allows you to put an on-
going conversation on hold, and call
another party or receive call from
another party. You may
switch between the two
parties at any time. 
CALL PARKING

Call park is a feature of

some telephone systems
that allows a person to put
a call on hold at one
telephone set and continue
the conversation from any
other telephone set.
CALL COLLECT
A collect call is a phone call in
which the called party pays the
charges, rather than the calling
party, as is conventional.

Collect calling is available in most

regions of the world, and it can be
a very valuable tool in emergency
situations.