Platform Modules

Call Center
Call Center module

Powerful, strong flexible and easy to use solution, designed to

efficiently automate and manage a Contact Center.

It is designed to manage incoming and outgoing call campaigns

by an agent panel easy to use and a calls management interface.

It allows cooperation in real time and improves productivity of the

agents and supervisors by Unified communications.

To know more vist website:

Inbound & Outbound Campaigns www.issabel.com

 Functions
Automatic operator Silent monitoring Calls recording module,

Predictive dialer, Preview Inbound and Outbound campaigns Virtual fax management module

IVR – Interactive Voice Response Historic and real time supervision Integration with existing apps

Automatic calls distribution Attention groups per campaign ECCP protocol support

Statistics and reports Holding queue calls management Chat module, web mode and
Smartphone mode
Support for Blending Campaign questionnaire (Web Wizard)
Advanced report
Calls recording by interface Associates text “scripts” to agent panel
campaigns Integration to CRM (Web Services)
Web management
Consola de agente Integración a bases de datos: Oracle:
Multiple interface languages
MSSQL, MySQL, Postgresql
Support for several types of Breaks
Support for Do-Not-Call Lis
Call Scoring
“Whispering”
Outbound SMS module

Outbound campaigns Inbound campaigns

``It generates calls from a phone list ``Contact Center receives calls and
allocate them to the agents by queues.
``Calls are allocated to the agents in
order to intercommunicate with the ``It can be fed a phone number and
customers customer base to know who is
generating the call and provide a better
``Predictive dialer generates call
customer service.
searching the best efficiency
``The operator receives information from
the user and enter it into the data base
by questionnaires
``Information can be exported to
calculation sheets

Mexico City Office

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC.
All other trademarks are property of their respective owners. Version 1.0 - August 2017  +52 (55) 1164 ∙ 7616
 Call Center Platform Modules

Call Center module reports

Statistical Reports
Breaks report

Calls detail

Calls per hour

Calls per agent

On hold time

Login and logout time

Successful incoming calls

Calls per hour

Agents monitoring

Incoming calls monitoring

Agent information

General report: Agents connection

time per day
Report of core subjects used per hours
on the day

Real time reports

Agents monitoring

Incoming calls monitoring

Monitoring campaign

Number of agent

Agent

Type of call

Calls responded

Duration and average

Longest call

Agent

Start, final date. Total Logins

Incoming and outgoing calls

Time on calls, Service

Status

Mexico City Office

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC.
All other trademarks are property of their respective owners. Version 1.0 - August 2017  +52 (55) 1164 ∙ 7616
 Call Center Platform Modules

FOP2 & CDR Reports

Mexico City Office

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC.
All other trademarks are property of their respective owners. Version 1.0 - August 2017  +52 (55) 1164 ∙ 7616
 Call Center Platform Modules

Issabel Meet
NEW FEATURES

Real-time videoconference

Through WebRTC, Issabel includes a

real-time videoconference module
also based on open code; no licensing
required. I tis a flexible and secure
solution thanks to its encryption level.

 Issabel Meet

``With no users limit.

``High definition Audio and video.

``Ability to share desk or specific

windows.
``Access to the conference through
the web browser, without installing
additional software.
``Links to have access to the tools are
customizable. Just by sharing it guests
can have access to the meeting.
``Group documents edition and in real-
time.
``Videoconference can be protected with
a password for more privacy.
``Integrated Chat

``Dial a phone number from Issabel Meet

``Each meeting has a telephone ¡TRY FOR FREE!

number to have access from any
device by just making a call. www.issabel.video

Mexico City Office

Copyright © 2017 | All rights reserved. Issabel and it’s products are trademarks of Issabel LLC.
All other trademarks are property of their respective owners. Version 1.0 - August 2017  +52 (55) 1164 ∙ 7616