VoIP Network Protection You Can Trust

Sonus® VoiceSentry™
VoiceSentry is a complete
An Application-Aware Voice Security System voice security system
When it comes to enterprise voice communications, the typical Session Border Controller (SBC) or that includes:
data security vendor doesn’t know SPIT (SPam over Internet Telephony). Not to mention vishing,
> VoiceSentry Analyzer based on the
spoofing or any of the new voice-based IP attacks that are quickly becoming part of the enterprise
Sun Netra X4250 platform
security vocabulary. For secure enterprise voice, there’s only one solution that truly speaks your
language: VoiceSentry from Sonus Networks. > VoiceSentry Guardian based on the
Sonus ConnexIP platform
VoiceSentry protects critical call center operations by detecting and helping to prevent voice-based > VoiceSentry Web-based portal for
intrusions such as Denial of Service (DoS) attacks, voice spam and Automatic Number Identification configuration and reporting
(ANI)/caller ID spoofing. Building on Sonus Networks’ SBC experience, VoiceSentry is an appliance- > Additional software elements for
based, application-aware security system that detects and blocks machine-generated calls in real the Sonus PSX™, NBS5200™ and
time while allowing customer calls to pass through seamlessly. NBS9000™ products

Improve Call Center Response, Reduce Costs

VoIP-based intrusions such as SPIT, robodialing and botnet-based DoS attacks can have a
significant impact on call center operations, costing enterprises millions in additional CapEx and
OpEx investments just to accommodate a growing percentage of “junk” voice traffic. The cost to
enterprises is even higher when call center services are denied altogether, resulting in lost sales,
negative brand effects and lost consumer confidence. VoiceSentry blocks voice-based DoS attacks at
the gate while filtering out voice spam so customers spend less time waiting to speak to a live agent.

VoiceSentry protects call

centers from malicious NBS9000 PSTN
ACDs Hybrid TDM/IP SBC
and machine-generated
SIP TDM
VoIP attacks
SRTP

SIP Trunking
Legitimate Calls Provider
Completed
Employees

VoiceSentry VoiceSentry
Guardian Analyzer

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 A Sonus Networks Product
VoiceSentry
Solution Benefits
> Blocks SPAM calls including
DoS attacks that can tie up
call center resources
> Improves call center performance
by eliminating “junk” voice
network traffic
> Lowers enterprise costs by
maximizing call center resources
> Increases call center response rates
A Real-Time Voice Security System
VoiceSentry protects enterprise voice communications in real time through a unique combination of
call pattern detection, optional CAPTCHA (Completely Automated Public Turing test to tell Computers
and Humans Apart) verification and call re-routing. The VoiceSentry Analyzer uses advanced
algorithms to sift through thousands of PSTN and IP voice calls per second, separating anomalous
calls for further scrutiny. VoiceSentry can divert suspicious calls, route them to appropriate
channels or process them through an automated CAPTCHA system for machine/human verification.
In this way, human-generated calls are passed on to the call center while machine-generated or
malicious calls are intercepted before they can reach the PBX or ACD and impact critical call center
resources or infrastructure.
Continuous Analysis and Reporting
The VoiceSentry system features adaptive mitigation through continuous analysis of Call Detail
Records (CDRs) to detect and define new attack signatures. In addition to real-time CDR analysis,
Sonus Networks periodically updates attack signatures in the VoiceSentry database as it identifies
new threat patterns. For deeper analysis, enterprises can track and measure voice security metrics
using VoiceSentry’s easy-to-use Web-based GUI and visual charts.
Easy-to-use dashboard
quickly reveals the
effectiveness of your
VoIP security
Track malicious traffic,
intercepted calls and
more at a glance
 VoIP Network Protection You Can Trust

CAPTCHA the Bad Guys… No SPIT, Spam or ‘Bots

VoiceSentry’s advanced CAPTCHA system quickly and effectively filters out machine-generated voice
traffic—including SPIT, spoofing, robodialers and botnets—using reliable human cognitive measures VoiceSentry
such as number/letter recognition. The CAPTCHA system is optional and customizable, allowing Solution Features
enterprises to choose simple or complex screening tests depending on their preference. In all cases,
> Identifies and prevents voice
the CAPTCHA process is largely invisible to the caller, who is automatically routed through to the call
spoofing and vishing attacks
center when the CAPTCHA test is completed successfully.
> Provides ongoing protection against
new attacks through continuous
pattern analysis and updated
detection definitions
Visual reports reveal
> Delivers fact-based intelligence
anomalous and suspicious
on voice attacks through visual
traffic patterns reporting tools

> Uses CAPTCHA-based intelligence

to quickly sift out automated
voice calls

A spike indicates
unusual call activity

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A Sonus Networks Product

Sonus VoIP Networks: Intelligent By Design

Sonus Networks provides network transformation through IP communications technology. Sonus
solutions and services enable carriers and enterprises to add more value to their customers through
new session awareness and multimedia capabilities. Sonus’ standards-based solutions extend the
investments made in traditional networks by enabling operators to seamlessly migrate to next-
generation technology and deliver the secure, reliable, scalable and cost-effective network needed
to grow their business.

For more information visit www.sonusnet.com.

Sonus Networks, Inc. 4 Technology Park Drive Westford, MA 01886 1.978.614.8100

The content in this document is for informational purposes only and is subject to change by Sonus Networks without notice. While reasonable efforts have been made in the preparation of this publication to assure its accuracy, Sonus Networks
assumes no liability resulting from technical or editorial errors or omissions, or for any damages resulting from the use of this information. Unless specifically included in a written agreement with Sonus Networks, Sonus Networks has no obligation to
develop or deliver any future release or upgrade or any feature, enhancement or function.

Copyright © 2011 Sonus Networks, Inc. All rights reserved. Sonus is a registered trademark and VoiceSentry, PSX, NBS5200 and NBS9000 are trademarks of Sonus Networks, Inc. All other trademarks, service marks, registered trademarks or
registered service marks may be the property of their respective owners.

Printed in the USA 01/11 PB-1129 Rev.B